Emirates

DXB-BKK Jan 2014. Business lounge impressive at Dubai shower facilities clean and spacious. Food and beverage offer good also. Direct lounge to boarding gate access via lift. Older Boeing 777-300 showing its age but still clean and Business cabin well presented. Very friendly and attentive crew through out. Red eye service lights kept nice and dim throughout after take off snack and supper menu was nice - deli sandwich fresh. Inflight entertainment system functionality impressive but lacking in good movie or tv choice. Breakfast prior to landing was decisively average and serving method seems very bitty. On time arrival into Bangkok.

FRA-PER via DXB Dec 2013. Seating comfort was very poor and comparable to a cheap charter airline. Cabin Service was as poor as the seating. The crew were uninterested and unfriendly to the passengers. One FA was not able to form a complete sentence when he asked after the passengers wish (Chicken? Beef? Coffee?). FA call signs were generally ignored. If you want a bottle of water you had to proceed to the galley. This was our first and last flight with Emirates.

Flew 2 way from JFK-Dubai-Manila last Nov Jan respectively. The A380 was a nice airplane with decent seats but the inflight service was underwhelming. The serving of the food was very disorganised and meal selections were always not available. The attendants were serving the coffee/tea at the same time they were serving the meal and beverage. Flight attendants were ignoring flight attendant call signal/buttons. I was disappointed thinking that the flight to Manila via Dubai would be better as the fare was more expensive and longer. The inflight services on flights via Asian routes are much much better no comparison.

Flew SYD-DXB-GRU-DXB-SYD in December and January. I am a Qantas Gold Frequent Flyer and had originally booked Economy but I upgraded to Business for the first leg and then received further upgrades on subsequent flights. Second time I have flown Emirates and was very impressed. Easy check-in in Sydney and Sao Paulo and transit in Dubai very easy. Found all staff both inflight and on ground extremely friendly and helpful. Meals on all flights were excellent with a wide variety of choices - all accompanied by some excellent wines. The ICE - entertainment system offered incredibly varied options of entertainment. My only complaint was the angled lie flat bed on the B777-300 - I have a real thing about angled lie flat bed. Luggage arrived quickly and the "Priority" tag seemed if it actually meant something with Emirates - I am sure it is for appearance factor only on other airlines. Overall the flights were highly enjoyable relaxing and I would definitely use Emirates again.

EK005 7th Jan Business class with my wife and two boys aged 7 and 4. Very disappointing. The pre-ordered children's meals were not available! I was told by the FA that they had been given to other children. Why were there not sufficient meals on board? I can understand if an adult choice is not available but an airline of this supposed stature should not do this. The adult choices were spicy or containing beef which we do not eat. When I complained the FA giggled and offered me a drink! The service was disorganised and awful. I will avoid Emirates in the future!

Travelled London to New Zealand via Dubai and Sydney. Inflight entertainment was superb but unfortunately that's about the only positive thing I can say about the airline. Of the half dozen requests made to the in flight staff all were turned down and we're not talking about anything special. Examples such as; "can I have a new set of headphones these don't work" "can you please fix my screen as it won't turn on". Food service was shambolic children's meals being sent out up to an hour before the rest of the service crew walking around randomly with a couple of trays looking for people repeated offers to give me a child's meal even though I had never asked for one! So inefficient. Once the main service started the crew constantly ran out of options condiments bread rolls etc. because they were blocking the aisles for so long people who had been served wanted to use the rest rooms and the crew didn't want to let them past and didn't want to clear up the children's trays which in some cases were there from 2 hours before. Having the inflight entertainment interrupted for Emirates advertising is pretty irritating too especially when you are trying to settle children down who don't want a seat belt on pre take off. Lastly - would it hurt the crew to treat the passengers like customers? Smile respond to passenger calls and don't stand around the galleys gossiping. Won't be flying myself and family again and wouldn't recommend Emirates.

HAM-DXB-HAM with B777. As always EK flight was fairly pleasant even when both flights have been packed. Entertainment system is second to none space and food better than with all European airlines. Service good both flights have been more or less in time. Check in procedure efficient. Unfortunately this time it happens to me that the stewardess spilled some coffee over my sweater. She felt very embarrassed and apologised with champagne from biz class.

The 777 kills it. The expected A380 between Kuala Lumpur and Dubai was switched a few day ago for the Boeing 777. What a let down. Yes the A380 is great but the seating on most 777s does not provide enough space and I am a normal shape. The idea of sitting at an angle or hugging the next guy for 7 hours does not appeal to me enough to change airline which will offer me a wider seat. The 777 is a gold mine for the airline but not suited too narrow for an extra seat.

We flew Sydney - Dublin return and it was underwhelming to say the least. The service on board was very poor meals were rushed and it took over an hour and two requests to get a glass of water on more than one occasion. The cabin crew were at best not very friendly with some being extremely rude. Passengers who needed to use the washroom during the meal service were told by one crew member to wait until after the service or they would not get back to their seat.

I flew Ho Chi Minh City transiting in Dubai to London Heathrow. I usually fly Thai because it's the fastest route by far but the recent political protests in BKK made me think it was probably unwise to transit through Bangkok at the moment. I was deeply disappointed with the seat on the HCMC to Dubai leg of the journey. I was expecting one of those not quite flat angled seat beds but it wasn't even that. The 777-200 on that route is just a reclining seat. Since the flight leaves at 00.40 in the morning I was hoping to get at least some sleep before Dubai. I fly business class to get the sleep. I might as well have flown economy. The food was very mediocre as well. However staff were very nice. The business class lounge in Dubai is excellent. I can't praise it highly enough. The food is great the showers are wonderful and the staff are friendly and helpful. The second leg of the journey was on the A380 the seat was lovely - a fully flat bed in one of those little cubicles. Unfortunately this leg of the trip was during daylight hours so everyone was being very noisy and so despite the bed I couldn't get any sleep and arrived exhausted. The food on this leg of the journey was perfectly okay. The staff were all polite but strangely distracted and not terribly co-ordinated on this leg. The wait between first course and main was about 40 minutes. Very odd. I don't know if anyone from Emirates every reads these things but if they do - could you please put earplugs in the amenity kits? All in all I'd say that although Thai planes are a little older and shabbier the cabin crew are better trained and co-ordinated the food is better the seats may not be totally lie flat but at least you get to lie down on the flights. And most importantly they always give you ear plugs.