Egyptair

✅ Trip Verified | Good flight, high allowance for luggage, reasonable meals and entertainment and acceptable level of hospitality and cleaning. The flight was on time and reasonable check in and luggage collection process

✅ Trip Verified | I fail to understand how Egyptair meets the minimum standards for Star Alliance. The boarding process was 15 minutes late with no communication to passengers. The plane smelt and the seats and windows were disgustingly dirty (I have pictures). There was only water and sweetened juice offered to the passengers to drink. No soft drinks to offer passengers. The boarding process was not directed or organized by anyone. The group letters for boarding were not used. First come-first serve so it was like boarding a herd of cows.

✅ Trip Verified | Had a very long delay on Egyptair flight MS 758 because of incorrect boarding procedures of the ground crew. Because of this I missed my connecting Egyptair flight. Unfortunately I am getting no response to my valid claim for financial compensation.

✅ Trip Verified | Our flight from Dubai to Greece with stop over in Egypt was delayed for 2hrs and all our baggage were delayed for 1day. We have nothing when we arrived in Greece. I thought this will be the last worst experience with this airline. Our return flight from Milan to Dubai with stop over for 1:45hr in Egypt was delayed in boarding gate for 30mins only but when we arrived at Egypt airport the flight to Dubai was already closed so we waited for next flight which is after 6hrs and the only compensation was to rebook for next flight. No other offer from this airline. This will be our last flight with this airline. I will not waste my money.

Not Verified | The airline staff in Jeddah made more than one mistake. 1. They split the passengers and forced them to another delayed flight 2. They lied by saying the first flight is cancelled while it was on 3. They had another time listed in the boarding pass to avoid conferring with customers 4. They failed to share any of the above unless you step up and ask for more information 5. They didn’t have enough team on the ground to handle the boarding 6. Everyone felt they are being treated badly and no one from the crew cared to help or explain the situation

✅ Trip Verified | The discomfort started aboard. The seating arrangement was cramped and uncomfortable, offering minimal legroom compared to that of other airlines. As if that weren't bad enough, the seats were worn-out, tattered, and reeked of an unpleasant odour. Furthermore, there were no air vents above the seats. It was clear that Egyptair has zero regard for passenger comfort and well-being. It all seemed like I had booked with a budget airline. The in-flight entertainment system was a joke. The screens were tiny and outdated, with a limited selection of movies and shows. To add insult to injury, the system malfunctioned, leaving me bored and unable to distract myself from the unending hours of discomfort. See the photo attached for reference. Now, let's talk about the abysmal quality of the food. I understand that airplane food is typically subpar, but Egyptair took it to a whole new level of awfulness. First, I was given a completely different meal (fish) than what I had ordered (beef). Then why bother even asking what I want? The food kept sliding off the low-quality table trays, so I had to eat single-handedly while holding the tray in place. The meals were tasteless, unappetizing, and resembled something one might find in a school cafeteria or a construction site. It was a struggle to stomach the barely edible slop that was served, and I would have gladly gone hungry if given the choice. Half of each meal was returned as is. I ordered sparkling water with my meal, which they did not have. I was given a coke instead. In-between meals I had not even been asked a single time if I wanted something to drink. To make matters worse, the flight attendants were extremely rude, racist, unhelpful, and indifferent to the needs of passengers. They seemed more interested in chatting amongst themselves than providing any form of customer service. There was no greeting or even the slightest smile when boarding. The same was the case when getting off the airplane. Requests for assistance from passengers around me were met with eye-rolls and sighs, leaving me feeling like a burden rather than a paying customer. It was clear to all that the staff did not feel like working. Impatience, anger, disrespect and disinterest are amongst others what characterized them all, without a single exception. I even witnessed two of the female staff members, who did not speak the language of the departure country and were far from fluent in English themselves, pressingly tapping random passengers on their shoulders following with: 'you, translate now!' Other times the output was: 'food, you', 'drink? Drink?'. Blatantly shouting by the flight attendants was common on this flight, even at the elderly. The people next to me were the sweetest but were treated so condescendingly due to the language barrier. It really broke my heart. In response to them asking if there maybe was a spot where one could pray, the flight attendant remarked 'Where? No, you must do it here', whilst rolling her eyes. Are you serious? The utter lack of any semblance of empathy and professionalism was mind-boggling. It baffles me how these incapable flight attendants are still working in this industry. If it weren't for them I wouldn't even have bothered to write this review at all. In conclusion, I cannot express my disappointment enough. I strongly advise anyone considering flying with Egyptair to think twice and explore other options. You deserve better than the nightmare I endured.

✅ Trip Verified | My flight from Cairo to Toronto was delayed 4.5 hours a few days before the flight schedule. Then it was delayed two hours the morning of the flight date. Nothing was provided by the airline except for a rude personnel telling me I have no accommodations. I had to purchase a one day pass for me and my daughter for $160 to rest since the layover became 10 hours instead of 5. This was my first trip with this airline and will be the last. Drinks on the plane included only Guava juice and water and the food was average. Getting off the plane in Toronto, we had to take the bus for about 20 minutes to get to the terminal. It was an hour and a half from the time we landed to the time we get to the baggage claim area. They have 2 phone numbers for customer service in Toronto. I kept calling them a few times a day for a few days before the flight to pick my seats and they were always busy. The only time the phone rang is when there was a holiday and heard a message saying the office is closed.

✅ Trip Verified | The departure time was 10:55 a.m., but I was half an hour late in boarding till 11:35 a.m., and we stayed more than half an hour on the plane. At twelve o'clock, the captain announced a 45-minute delay. Because the EgyptAir flight was delayed, I missed the flight to New York, which cost me money. Spending an entire day in Germany at my own expense in an airport hotel and Postponing my trip to New York the next day resulted in financial losses.

✅ Trip Verified | Egyptair is a subpar airline. They lost my luggage 30 days ago and since then it's impossible to get a hold of them. Their number in Toronto does not seem to work and they never answer their email. I was warned that it was a bad airline but this is on another level. The worst airline I have taken so far. Avoid at all cost.

✅ Trip Verified | Egyptair is the worst airline I have ever travelled with. You can't reach them via phone in Toronto and email will take days to get a response and when you do, it's always a robotic email, like no one takes the time to understand the specific issue. My flight was from Toronto to Lagos via Cairo, the first part of the flight to Cairo was great, but as soon as you arrive Cairo at your gate to an African destination like Lagos, the terrible treatment begins. Upon arrival at Lagos, hundreds of bags didn't arrive with the plane. It's been over a week since my arrival to Lagos and my baggage still hasn't arrived, Egyptair doesn't have the courtesy to advise over multiple emails and phone calls on the status of the bag. The Lagos Airport is providing information this is normal and they are lots of Egyptair customers calling them as well for their bags. This is not an airline to patronize.