Egyptair

✅ Trip Verified | This is the worst airline I have ever flown with, even as a last resort I would never ever choose to go with this airline again. I flew with them for a total of 17 hours and the staff were incredibly rude. However, the worst part of this airline and trip I took with them was that our luggage was never put on our connecting flight from Cairo to Tokyo, when we arrived at our destination with no baggage we were informed by airport staff that this is a regular occurrence with the airline and they witness it on every single flight from them. We submitted a lost luggage claim both via paper and electronically and we sent several mails and phone calls each day to various addresses and phone numbers for the next 3 weeks in an attempt to get our bags back. They were returned back to our home country in Ireland on a random flight, with no notice or tags etc indicating that they were lost and returned luggage. Only for the fact, that we had contact information on the bags were the staff in Dublin airport were able to contact us and inform us that our bags arrived back so we were able to collect them upon our return. The airline did absolutely nothing to help us, provide us information, compensation or even an apology. It has been 2 months now and I am still contacting the airline daily to get compensation, the handful of times they have responded to me it is to dismiss my case by claiming that I never submitted a claim when I did and stating that they cannot help me. Their complete lack of professionalism across all aspects of their airline is astounding that they are still functioning.

Not Verified | I highly suggest to avoid Egyptair flights. On the way back to Montreal from Cairo they knew Munich was closed due to snowstorm (emails were sent ~3-4 hours before the flight) so they board us very very early and quickly start the flight before people check their emails. 1 hour before landing in Munich they notify us and tell us they will land in Frankfurt (where we can find air Canada stations). Then halfway through they say we have decided to reroute to Dusseldorf (no air Canada). They land us there and leave us. They tell us go to Egyptair counter they will tell you what to do. When we speak to them what do they say? We are trying but no promises, we are not responsible we are just helping you out, etc. After 8 hours of arguing they left us here stranded. They start engaging with us and start calling air Canada to book flights from Frankfurt to Montreal and a train from Dusseldorf to Frankfurt. A total of 30-40 hours or no sleep and being stranded in an airport with no help. Worst experience of my life. Do not trust them at all.

Not Verified | Egyptair flies the 737 from Cairo to Copenhagen and if you like to be remembered of the good old days then this is your plane of choice. However most of business class is normally occupied by Egyptair staff so don’t expect to get a good seat as most are taken. Flight was dirty and the same plane a 737 was between Hurghada and Cairo but in much better state than the 5 hour flight to hell from Cairo to Copenhagen. I would rather recommend a cheap airline like Easyjet or Wizzair in the future.

✅ Trip Verified | This the worst airline ever. I have my reservation with them from Cairo to Mumbai in business class. I am trying to call the for last three days and waited on phone for more then 2 hours in waiting and did not get any Customer service agent on line. I decided to E-Mail and it has been a week and still no answer. This Airline may bee cheap but not worth to fly with. Totally avoid.

✅ Trip Verified | I had a short lay over in Cairo and asked the lady at the check in desk to kindly give my luggage a priority tag to ensure my luggage would reach. She said it was only done in deserving cases. My layover was for an hour only, i dont know what could be more deserving a case. I got to Frankfurt and my luggage did not make it to my destination. It took them three days to get my luggage to me. I was forced to purchase clothes and a few essential items, when I sought compensation, they gave me a misly amount that did not cover even half of what i used to buy the essentials and was sent on my not so merry way. If you want to have a miserable trip, use this airline.

✅ Trip Verified | The worst customer service ever. They have lost my bag and they are not responding to my emails. I can see where the bag is on the tracking system however they don’t consider responding or compensating my purchases that were in the bag. I thought booking business class will make it a more reliable trip. However, it seems they don’t care whether you’re flying business or not. In addition, the food they serve on business class is below 1 star. Planes are not clean at all, washrooms are really bad.

Not Verified |   I'll add my horror story to the never ending list below, but if you're here already, you already know. Got on the plane in New York, but never left the tarmac. Spent 5 hours on the plane before returning to the terminal. 24 hours of lies and misinformation (they disconnected their phones at their office) until the hundreds of passengers almost had a riot. I booked another flight. Emailed them continuously and after two months (legal limit) they gave me a partial refund. Still trying to get the rest of the money they owe me almost three months later. Avoid this airline like the plague.

✅ Trip Verified | After all of the horror stories on this site, I wasn't expecting much from this airline, but was pleasantly surprised. First the positives. The flight left and arrived on time. The business section is in the very common 1-2-1 configuration and the pods offer a fair amount of privacy. The seats can be fully reclined for sleeping. The FAs were attentive. Most surprisingly the food was quite good, which can not be said of their domestic flights where I was given rather dried-up sandwiches with a filling of uncertain provenance. Of course, no alcohol is served. Now the negatives. The IFE is limited. What they call international movies all come out of Hollywood. Given Egypt Air's extensive network, I had expected a much better selection of international films. No mattress or seat cover was provided for sleeping (I asked for one).

✅ Trip Verified | I am writing to express my deep dissatisfaction and outrage regarding the treatment my husband and I experienced. To provide context, my husband has significant mobility issues and requires a wheelchair and personal assistance for all mobility. Our seat accommodations were specially selected and paid for (seats 20D and 20E) to ensure some level of comfort and ease for him during the flight, considering his condition. During the flight, an unfortunate incident occurred in the washroom, which was exacerbated by the unprofessional and inhumane behavior of the head flight attendant, who was the main person in charge of the cabin crew. My husband, despite his mobility challenges, had to use the washroom alone due to its small size. His lack of balance and stability led to an accidental spill of water in the washroom. Rather than assisting or seeking a suitable solution, the flight attendant approached me with an aggressive and unfriendly tone, ordering me to clean up the mess immediately. I was humiliated and embarrassed, forced to clean the washroom on my hands and knees, which is not only demeaning but also entirely inappropriate given that we had informed the airline of my husband’s condition and limitations. This incident reflects a stark neglect of basic human decency and a severe lack of training in handling passengers with special needs and considerations. Moreover, it was not only us who were subjected to the head flight attendant's deplorable conduct. Throughout the flight, we observed him interacting with other passengers in a manner that can only be described as rude and abrupt. His apparent lack of empathy, customer service, and social skills were not only directed towards us but were also evident in his interactions with numerous other passengers, creating an uncomfortable and hostile environment aboard. This is not only a stark deviation from the expected service standards of your airline but also a blatant disregard for basic courtesy and professionalism. Such behavior, especially from a staff member in a position of authority and leadership, is utterly unacceptable and tarnishes the reputation of Egyptair. This is not the level of service we expected from Egyptair, and it is certainly not acceptable under any circumstances. The emotional distress and humiliation we experienced during the flight were immeasurable and will not be forgotten easily.

✅ Trip Verified | No one should ever book a flight with Egyptair unless you want to be mentally and physically harassed. Ridiculous staff, rude and clueless about everything. Flight was delayed from 11.40-14.40. Then after asking us to proceed to the boarding gate and announcing like idiots that they will deny boarding for people who arrive at the gate later than 25 mins to boarding, they delayed the flight by 1.5 hours more. When asked about status, the ground staff said we have no information. Their seats don’t recline properly, zero comfort, staff are rude. There is no reason for people to take this airline. I’d rather pay double than ever take Egyptair again.