easyJet

Not Verified | easyJet failed to reimburse me so I paid for baggage twice! easyJet should be ashamed of themselves. Happy to pocket customers money for their mistakes. You may think that £60 doesn't matter for being duped into paying for an extra bag through your faulty app, however my one way flight (including baggage) came to approx £270 so an additional payment of £60 through the app equates to a 20% overpayment into your pocket. But the principal stands. I'm a frequent traveller and use many airline apps. And that's why I know what you are doing is wrong. After taking the time to raise this issue with easyJet, twice, and after easyJet failed to reimburse me, I'm going to take it upon myself to try and raise awareness because there certainly is an integrity issue on your part.

✅ Trip Verified | EasyJet is not easy to Travel. I am non EU citizen living in Europe since 7-8 years. Travelled with few more airlines inside Europe. EasyJet was not easy this time. My boarding, passport and visa permit was taken long time to verify and they find the reason on my hand carry to not let pass. Was forced to pay extra 48 euro due to the wheel of the carry the size was not fitted according to their requirements. While I was inside the plane and saw similar types of hand carry and surprisingly was allowed without extra fee.

✅ Trip Verified | The cabin bag size check at the boarding gate is smaller than the requirements stated on the website, so many people are stopped and made to pay for bags that are supposedly therefore too big! I always carry and tape measure and measured the box, 2cm smaller all round!

✅ Trip Verified |   Paris to Milano 4th April 2024 on a newish A320. Ticket not cheap. EasyJet has very restrictive luggage requirements, particular the minuscules dimensions permitted. In CDG Airport, the Terminal D is quite remote; it took me an hour to get there properly from T1, including busses, several passport, BP, and security checks, makes transit in Paris a hassle. Requirements for EasyJet to board early and check in baggage VERY early is, unnecessarily, very strict and scares people to waste a lot of time by being in gate area by far too early. Flight was delayed 1 hour. Information provided was sparse and unclear. Delays of ½ to 1 hour is more common on this route by easyJet. Onboard staff professional, announcements were good, provided by a Danish pilot called Andersen. Seats are bolstered, good, but can’t recline. Catering onboard expensive. But altogether somehow OK. Will not refuse to fly Easyjet again.

✅ Trip Verified | Clean Aircraft, comfortable seats, superb flight attendants. The flying experience was excellent and the service was friendly and cordial. Cabin Crew was excellent in their appearance and duties. The updates from the Pilot and First Officer were frequent and helpful. The bag drop process was automated at LGW, but through a sultry human agent at LCA. In LGW during boarding a member of the ground staff immediately took out the POS machine to charge &48 per cabin bag, even though it did conform to their tight frame contraption. So without checking the bags, she tried to grab £48 per passenger. I think that easyJet has to look into this. In the end we were not charged as our bags did fit within their strict frame. Apart from their greedy extra charges for hand baggage attempt, I would say that easyJet is very very good. Two flights in March 2024 LCA-LGW and LGW-LCA in A320s with winglets (G-EJCV and G-EJCR) Will fly with easyJet again.

✅ Trip Verified | Horrible experience. We were forced to pay 48 pounds each for the backpacks which, surprisingly, had come perfectly packed on the outbound flight to Edinburgh. The height of ridiculousness was on the plane, after paying because the backpack supposedly didn't fit under the seat, the flight attendant told me that I had to put it under the seat and I couldn't use the cabin. When asked why I had to pay, I couldn't answer. A shame and an abuse to go get money at no cost. Experiência horrível. Fomos obrigados a pagar 48 libras cada pelas mochilas que, pasme-se, tinham vindo perfeitamente acondicionadas no voo de ida para Edimburgo. O cúmulo do ridículo foi dentro do avião, depois de pagar porque supostamente a mochila não cabia debaixo do assento, a comissária de bordo me dizer que a tinha que pôr debaixo do assento e não podia usar a cabine. Quando questionada sobre o porquê de ter tido que pagar, não me soube responder. Uma vergonha e um abuso para irem buscar dinheiro a custa de nada.

✅ Trip Verified | Very bad experience. Don't go with this company, you will regret. We were charged for extra baggage on the gate just to hear the gate is already closed. Great, and guess what, they don't want to refund us the money for the extra bag. Really not worth it to bother with them, rather pay a little extra for a reliable airline and don't be treated like this.

✅ Trip Verified | Hangry! Do not rely on having food. We pre-booked food vouchers (T&Cs: non-transferable or refundable) for our return flight but apparently only the half the food supplies were loaded at Gatwick which the outbound passengers ate almost all of. So there were no hot meals or sandwiches left by the time they reached us in row 6 on the return flight. Surely if we commit to purchasing food on board then EasyJet should commit to having some available or at least sending an email when plane left Gatwick so we could purchase at airport. Got the price of the voucher back but no compensation for going 12 hours without food. Also embarrassed by Gatwick staff at gate concerning a medical bag and seats have very little leg room.

Not Verified | Basic but good. Flying frequently with so called legacy carriers occasionally I opt for easyJet when times and prices work out and I am always pleased with my choice. This time Nice to Berlin and all was perfect. Boarding well organized, on time departure, crew active in helping (other) passengers to stow their luggage, arrival ahead of scheduled. Luggage on belt when we reached it. It was the best choice we could make for this route, day and occasion. Thank you!

✅ Trip Verified | I recently flew from Luton to Alicante on January 30th, 2024, on flight EZY2315 (departure time: 15:25). While I appreciate the efficiency of easyJet, I feel compelled to share a concerning experience related to the boarding process. As one of the first passengers at the gate, I observed an easyJet employee who appeared to be responsible for ensuring compliance with luggage policies. Unfortunately, his approach was marked by a level of rudeness that was quite disconcerting. Whether due to a language barrier or personal demeanour, the tone, body language, and facial expressions used towards passengers were far from the expected standards of customer service. I believe in easyJet's commitment to providing a positive travel experience, and I hope this feedback contributes to maintaining those high standards.