Copa Airlines

✅ Trip Verified | Awful consistency. If my bag is the proper size to carry on from Tampa to Panama, it should be the proper size to fly from Panama to Tampa. Does the airport in Panama bend the laws of physics. Weak sauce.

✅ Trip Verified | Survivor Show Review: When it comes to flying with Copa Airlines, it's a choice of necessity rather than preference. After ten years, we decided to spend Christmas and New Year's in Brazil, and due to the pandemic, the ticket prices were exorbitant. Copa seemed to be the most reasonable option available. However, our experience with Copa left much to be desired. The food quality was poor, and the entertainment options were just average on flights to Panama City and Belo Horizonte. To make matters worse, both of our flights were delayed. The discomfort of the seats was exacerbated by the fact that they only operate with 737 aircraft. On our return journey to Canada, the flight faced yet another delay, and to our disappointment, there was no onboard entertainment unless you were willing to watch on your own device. Things took a stressful turn when we landed in Panama City just as our connecting flight to Toronto was boarding. We had to sprint and walk for a good 15-20 minutes to reach another terminal to catch our flight home. In the midst of the chaos, our family of three got separated, and our son was momentarily lost. Upon reaching the boarding gate, there was pressure on us to board immediately. However, we couldn't comply as we were anxiously waiting for our son, and we had his travel documents with us. To our dismay, as soon as we finally boarded, the aircraft closed its doors and took off promptly. It was the only flight that departed on time throughout our journey. In conclusion, if you have no alternative, consider flying with Copa Airlines. But be prepared by bringing your own snacks; otherwise, you might go hungry. The crew's performance was satisfactory, but overall, the experience left much room for improvement.

Not Verified | Worst airline I've flown with, even worse customer service than low cost airlines in Europe. Flight was delayed due to Copa internal issues and lost my connection. They didn't want to pay for my hotel or transport since they put me in a flight for the next day in the afternoon. They only gave me 2 meal vouchers which I couldn't use because everything in the terminal was closed at that time (22h). Wanted to use the vouchers for lunch the next day, but couldn't because the date on it was the day before. Copa client service desk unattended for hours, staff are rude and unprofessional, no commitment whatsoever to assist passengers in need. Do yourself a favor and avoid Copa airlines and Tocumen Airport altogether. Wondering how star alliance accepts such mediocre airlines giving the alliances a bad image and reputation.

Not Verified | It is unacceptable that the wait time in the check in line is so long. I arrived at check in at 8:15 for my flight to panama leaving at 11:30. The average a passenger took at the counter was over 12 minutes. In this day of technology thus is unacceptable. The line got longer as time went by however there was no sense or urgency nor was there anyone managing the lines. This would mean a bottle neck and a mad rush to clear security and get to the gate. Unacceptable service and better can be done with effective leadership

Not Verified | I arrived at the airport at 6:30am. The line was horrific and we soon found out the computer system was down. No one was informed, we had to ask. Then tickets were being written and suddenly they ran out of paper; needless to say, four hours later we finally boarded. No apologies, no empathy at all. The service was mediocre, Upon arrival to Panama. No one was outside the aircraft with notice of where to go or the if we had lost our connection to Bogota, we looked at the schedule board and saw gate 145. Upon arrival we were sent to three other gates and now, the fourth! No one knew anything, no one really cared. This has been the worst trip I have ever taken! No professionalism whatsoever. You have lost a client and I will be letting all my friends and family about this company.

Not Verified | Copa upgrade offer I purchased 4 tickets on with 2 reservations on Copa airlines. The reservations had 2 different reservation numbers. 2 tickets for my wife and I and on the second reservation two tickets for friends. I received an email from Copa today with an offered to upgrade our flight. The email did not have a reservation number. I paid for the upgrade. Then I received an email confirming the upgrade. The upgrade was shown for our friends tickets. When I called Copa I was told there could be no change, refund or cancellation of the upgrade. I had no intention of upgrading our friends tickets which I paid for.

✅ Trip Verified | For an airline to represent the Central / South America, this has to be the worst airline. Ask three agent the same question get three different answers.

Not Verified | It was one of the best experiences in a long time on a plane, good service, comfortable seats, food, very friendly staff. I would like Copa to have a direct trip from Washington DC to El Salvador. Fue una de las mejores experiencias en mucho tiempo en un avion buena atencion comodos asientos comida personal muy amable. Como quisiera que copa tubiera un viaje directo de washington dc para el salvador

✅ Trip Verified | The worst airline I’ve ever had the displeasure to fly with. Flight attendants unfriendly. We boarded the plane, took off and there was no service of any kind. No water, nothing. Lights off and that was it. 5 hours later, they brought in the breakfast and it was a joke. Churros with dulce de leche. Dry, rubbery, tasted like nothing. The cup of fruit served had seen better days. Onboard entertainment was your cell phone or tablet sitting on the back of the seat in front of you and connected to their site. The movie choices vary from Beethoven to Scooby-Doo. Seats cramped. 2 bathrooms for an entire, fully packed airplane. I’ll never fly Copa again.

✅ Trip Verified |  The worst experience from COPA ground staff at Boston Logan airport. They made me and my small children (including a baby) queue at both the check-in counter and the gate at the economy class line arguing that they were in line before me and it would have been disrespectful. I even talked to the supervisor and explained that this was not the standard procedure for a passenger flying business. They simply didn't care. The supervisor accepted what I said but did not correct the situation. She, even replied with a "what do you want me to do", to which I politely replied that she should do her job and correct her staff. All that staff was unprofessional, disrespectful, unskilled and untrained at customer care to say the least. When mentioned that I would have reported them, they simply said they didn't care. I am beyond surprised that COPA has that kind of personnel. I have never experienced that poor treatment with any other airline globally. This was BOS-PTY on August 02, 2023. Onboard, the service was impecable with steward Mr. Juvenciano who went above and beyond to ensure my family and I felt well and cared for.