China Airlines

✅ Trip Verified | The first flight from Koror to Taipei was extraordinary. Cabin crew was attentive calling the passengers by their name. Food was very good too. On the second leg to Singapore on the A350, cabin crew was very nice too but food was average. No amenity kit for a four hour flight. Ground crew in Palau had no idea at all how to Check in a connecting flight nor the luggage allowance for business class.

✅ Trip Verified | I'm writing this review on behalf of my mom who took the flight with China Airlines in the second week of May 2023. I registered her for wheelchair services because of her back and leg problems which restricted her from walking long distance. I confirmed with the agent on the phone that she would be assisted all the way to the end of arrival. Upon landing Vancouver, she was picked up with other customers on wheelchair services in the cart. However, when finishing her custom declare, she found herself abandoned in the middle of the airport. The cart had left without her!! She had to walk all the way to baggage claim and found herself being denied of help with the luggage again. China Airlines customer reps kept passing her from one to another. Speaking no English, it was challenging for her to get connected to the Wifi at the airport. It was almost an hour after arrival that she could reach out to me so that I could sort out the luggage situation with an airport porter. Don't fly with China Airlines if you need assistance.

✅ Trip Verified | Once in the ground in SFO, despite many assurances, there was no one to help me, and without assistance I was unable to make my connecting flight to Seattle. When I asked staff at SFO about this, they said “I’ll talk to my supervisor and did nothing. Just like they did when I touched down at SFO. The staff member helping me upon seeing I was upset, told me that I did it wrong. That he was at the baggage carrousel and that if I’d have gotten help it might have been different. He told me the plane was on time. (It landed on time then sat on the tarmac for ten minutes). Then no one helped me. He was exceedingly rude, and I told him if he couldn’t help me he shouldn’t have kept me waiting 30 minutes to tell me that. He flipped me off after yelling at me.

✅ Trip Verified | This is the first time my mom has flown with China Airlines, she usually flies with ANA where the service is excellent. But this time due to the last minute booking she had to fly with China Airlines, she flew from San Francisco to Jakarta and had a layover in Taipei. When I checked in, I specifically requested assistance with a wheelchair until her final destination because my mom couldn’t walk for too long. From SF they did provide a wheelchair but when my mom got to Taipei, they had the audacity to tell my mom to walk by herself to her next gate. What kind of airline does that to their passengers? We will never fly with China Airlines anymore or recommended it to anyone.

✅ Trip Verified | When I booked my ticket, the website has only 2 boxes “First name” and “Last name” and I entered my name exactly as that. However, at the checkin counter, the staff said my name was written backwards and did not match my passport. Well of course because the passport is written in my language then it is last name followed by first name, but in English it will be flipped backwards, but it is still correct last name and first name. The airport staff said my ticket is unusable and told me to change. I panicked because it was close to boarding time and the airline website did not work. There’s no way you can edit your info by yourself. Then the staff directed me to the airline hotline which then directed me back to her to edit my name. Why wouldn’t she just change it for me it was wasting my time. I ended up having to pay extra US$50 for the dumb way the airline told passengers to fill in our names. Lost my trust totally this time. I wouldn’t use this airline anymore and recommend no one to use it. You will be better off with other airlines where you won’t have this kind of problem at the airport. Apparently it is a very common problem many people have encountered.

✅ Trip Verified | Overall a good experience in economy. Online Check-in was easy, the mobile app looks a bit dated but worked as well, boarding passes provided for wallet. Friendly and attentive staff. The special meal I ordered was provided on all flight. Food arlight. Better than many European carriers. Crew walked around plenty of times with water and juice. Decent cabin on B777 with personal IFE, on the A330 older but still functional, good selection of international and recent movies. Seat pitch ok, even for tall people. All flights on time, connection in Taipei without problems and helpful staff available. Not the best flight to blow you away, but everything worked out fine.

✅ Trip Verified | I flew the business class with China Airlines from Sydney to Taipei on 3 April 2023. When I purchased the ticket in mid February, the seating plan for the business class indicated 4 seats in each row (I believe it was Airbus 350-900). I selected 14D as mv seat. A few days before departure, I received a notification from China Airlines that my seat was reassigned to 3D (no other messages than that). When I logged into the airlines' web, the new seating plan now showed each row had 6 seats. Without suspicion, I selected 4A as my new seat. When I boarded the aircraft on the day of departure, I realised that China Airlines had substituted this long haul flight with an aircraft suitable only for short haul flights. The seat space for the business class is very limited. The seat can only be laid down to about 45 degrees and there was no room for me to put my legs straight. It was extremely uncomfortable and almost impossible for sleeping (and it was an overnight flight). The supposedly complimentary wifi for the business class did not work for me (I suspect the aircraft was not equipped). The whole experience became a nightmare. I believe it is unethical and dishonest for an airline company to charge the full fares of a long haul flight and then substitute the aircraft with a short haul one, without seeking an agreement from the customers or any compensation. I would have been better off to take the economy class, at least saving myself an extra A$3500 (I paid over A$4800 for round trip).

✅ Trip Verified | Good service and good trip. Really enjoyed it. I would definitely choose China Airline for next visiting Asia. Fair price compared to the other airlines

✅ Trip Verified | I travelled with China Airlines a few times with no issues. However on 07/04/23 CI51 Taipei to Sydney I was not impressed with the service provided on board particularly by the male flight attendants. Not paying attention to customers needs on board, or ignoring customers when getting off the flight is disappointing.

Not Verified | The experience I had with China Airlines was awful from the start. It began at check in when I saw a China Airlines employee holding a sign that said CI005. My booking said CI 007 so I figured I was close to where I needed to be. The China Airlines employee then directed me to the opposite side of the terminal. After walking over there I discovered there was no check in for China airlines. As it turns out the line I needed was directly adjacent to the man that directed me to the other side of the terminal. Didn’t even know his own Airlines check in location. After waiting in line for twenty minutes with no movement, they finally started checking in passengers (since when are check in counters closed). Once the check in line started to move, they processed one about every five minutes. All the while the premium class ticket check in line was empty and those attendants just sitting doing nothing. You would think if they had no premium passengers to check in they would help the economy line no talking with coworkers was clearly more important. Once I finally arrived at the counter, I was told my carryon wouldn’t have to be checked due to weight 8Kg (my backpack was heavier but that was OK for some reason).