American Airlines

✅ Trip Verified | Traveling American Airlines today has been an awful experience and still is. I boarded this morning at 7:30 AM and was supposed to arrive at 11:30 but did not arrive until 4:00PM. Was supposed to return to Philadelphia from Dallas the same day and was supposed to leave at 7PM and here it is 12:30AM and I am so waiting.

Not Verified | Not a fan of AA during my most recent trip. I was traveling with a tour group, and our group was placed in a separate line to check our luggage. Only 1 person was dedicated to taking care of our group, and it took too long to check us in, so 5 of us missed our flight. There were about 15 other people not part of our group who also missed the flight thanks to the long TSA lines. Our flight departed at 6, and we got there at 5:55. Plane was still there, but they wouldn't let us board. Lesson learned that we needed to be there earlier, but not awesome that they wouldn't wait a few more minutes knowing there were so many people who missed the flight. Just know they close their gates 15-30 min prior to departure time. Our next connecting flight was 30 min late ... so it's not ok for the customer to be 10 min late thanks to their long lines, but it's ok if they run late.

✅ Trip Verified | There is something fishy going on with American Airlines. We were scheduled to fly home from Aruba, April 11th. We received an email stating that this flight was cancelled. The flight was scheduled for for 5:09 pm. We received the cancellation email at 10:55 am. The weather in Aruba was beautiful so I checked the weather in Charlotte, again the weather did not seem to be an issue. I checked the departure data for Charlotte on that day and only 2% of the flights were cancelled. I suspect it wasn't really a weather delay but some other issue and they are blaming it on weather so that they do not have to compensate passengers. They rebooked our flight for the next day and of course that flight was delayed. We had to run thru the Miami airport from gate D1 to gate D53 to make our connecting flight to Knoxville, Tn. We barely made it and were offered no help. The airline was well aware that the flight was late and that people making connections would be having issues. The flight attendants asked all passengers not making a connecting flight to stay in there seats and let the connecting flight passengers deboard first. Why couldn't they just ask the connecting flights to wait 10-15 minutes and give people a chance to get to their gates? Really disappointed in American.

Not Verified | This is my 2nd trip on American. Both trips have experienced flight delays. The first time I missed my ride home from the airport, which I'd already paid for (Greyhound), so I had to pay another $100 for an Uber. 2 years later, and on my current trip the first flight was delayed for an hour, meaning I would miss my connection. The agent put me on standby for another flight, which ended up being full so I got bumped. They put me on standby again and won't guarantee I'll get on the next flight. I would say I'll never fly American again, but I might not have a choice because I only have a small regional airport near home (if you consider an hour drive "close"). The only airline I've had more problems with was Spirit, and Spirit sets the bar really low.

✅ Trip Verified | Horrible company. They changed the gate three times, you had to run everywhere in the airport. They have zero organization, one big screen, and only a small line for information. You paid for an extra seat and they gave you a bad seat in exchange. American Airlines already has problems with flights and incidents, but when you see the service on the ground, it's exactly the same.

✅ Trip Verified | I try to give the benefit of doubt to American airlines because things happen in life, but flight after flight delays, cancelation, no accommodation, understaff, no pilot, the list goes on. Worst airline ever. Record cancellations in the last four years.

✅ Trip Verified |   A disastrous experience. My recent encounter with American Airlines has left me utterly disappointed and frustrated. From start to finish, the experience was marred by a complete lack of care and professionalism, particularly exemplified by staff at the counter, whose rudeness was unparalleled. First and foremost, our flight was delayed not just once or twice, but a staggering five times. This not only disrupted my plans but also caused me to miss a crucial business meeting that I had traveled for. Despite explaining the urgency of my situation to the staff, he seemed indifferent and unapologetic, displaying a shocking level of disregard for customer concerns. To add insult to injury, the ordeal didn't end there. Due to the repeated delays, I inevitably missed my return flight as well. In what should have been a straightforward journey, American Airlines managed to turn it into a logistical nightmare. What truly astounds me is the blatant apathy displayed by American Airlines towards their customers. Despite multiple instances of inconvenience and dissatisfaction, there was no semblance of empathy or effort to rectify the situation. It's disheartening to see a company prioritize profits over the well-being and satisfaction of its patrons. In conclusion, my advice to anyone considering American Airlines is simple: stay away. The combination of abysmal customer service, frequent delays, and a lack of accountability make for an experience that is best avoided at all costs. Until significant improvements are made, I will be taking my business elsewhere, and I strongly urge others to do the same.

Not Verified |   Because I had left my wallet, I could not proceed with ticking at the airport. Ms. Renata helped me to proceed with my ticketing so I could take the plane from Dallas to Phoenix on April 5th. I am grateful for Ms. Renata, and I recommend that she be recognized as the best employee.

✅ Trip Verified | Flight was scheduled for 5 am, I received a text at 11.23 pm. the night before telling me the flight was delayed 16 minutes. No big deal. Needless to say, the flight didn't leave at 5.16 am. The flight started boarding at 5.25ish, now I will miss my connecting flight due to a very short transfer time to begin with. I asked the person at the flight desk what to do, I was told to figure it out in Phoenix. Let it be known, I'm not a person that flies a lot nor do I know Phoenix airport well. I walk to the main desk to try to reschedule my flight. Long story short, I received zero help from anyone working for American Airlines. I was told "I CAN'T DO ANYTHING FOR YOU ". I will never fly American again as I am out 1200 dollars for a first class ticket. Americans First Class isn't all that. Same seats as the rest of the plane, dinner was in a box and Wi-Fi sucks. Also, they are always short on overhead storage due to the tiny planes. If you don't fly First Class or Comfort you will most likely have to check your carry on. I could go on, but why! Story told, terrible experience twice in a row.

✅ Trip Verified | Worst experience ever with an airline. We started off pretty good we travel with a service dog so they were very nice about it. From our departure we were delayed so knowing this the airline knew we weren’t going to make it for the connection flight either way they let us depart. Once in Miami it took us awhile to get off the plane. Most of us were rushing because we had to take another plane. It didn’t matter because there was a never ending line to go through passport control same with the check point so we were missing the connection flights regardless. I don’t understand why American Airlines makes you get your luggage at your arrival in Miami and then makes you drop up right before the check point I never had to do such thing with other airlines this was such a waste of time knowing the time frame we had for the connection was very short so thanks AA for making things more complicated. So after missing our flight we ended up rebooking. They didn’t have anything to offer because they had tons of people waiting to be reseat from different flights so seems like the airline have a problem with schedules because it was more than one flight with the same issue. We ended up on a standby list hoping to get out of the airport the next day by 7 am. They didn’t offer a hotel room or food because according to them this wasn’t the airline’s fault it was an “air traffic issue” they also said it was because the bad weather up north which wasn’t true. After all the next day at 7 am we showed up at the counter hoping to find a seat in this airplane we found out we were 45 people waiting to be reseated. We didn’t get a seat in that flight so we had to talk to an agent and put us first on the next waiting list. We finally got to the 8 am JFK flight and they finally let us depart after such a long day of traveling. Honestly I was expecting better service from this airline but unfortunately it wasn’t a good experience, hopefully I won’t use them again. Very disappointed