KLM Business Class Lounge and KLM Crown Lounge customer reviews

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KLM / AIR FRANCE BUSINESS CLASS LOUNGE REVIEW  - SAO PAULO AIRPORT

Date :   8 March 2013

Review by : S Ramet (Netherlands)

Tiny lounge for KLM and Air France. In the evening when both flights to Amsterdam and Paris leave within 10mins of each other, people were standing around. Very warm, poor selection of food. One drinks machine and slow internet. I left soon after and went to main terminal to get more space and air.

KLM PUERTA DEL SOL BUSINESS CLASS LOUNGE REVIEW  - MADRID BARAJAS AIRPORT

Date :   29 October 2012

Review by : Lars Jakobsen (Denmark)

The lounge is nice, with ample room. The choices of bevarages and food/snacks are OK. Cleanliness is somewhat debatable, as the gents toilets were dirty and with an unpleasant smell. But the policy of internet access was really annoying - you get 30 mins free acess - and that's it. When I asked for another acess card, I was rather impolitely told that there were only one per customer! Arguably you could use your mobile with tethering, but that's also expensive. A better plan for wifi access would be a nice touch.

KLM BUSINESS CLASS CROWN LOUNGE REVIEW  - AMSTERDAM SCHIPHOL AIRPORT

Date :   18 September 2012

Review by : A Kor (Malaysia)

I have used this lounge for KLM flights to and fro from Kuala Lumpur to Chicago. The lounge is big and spreads out. You can find a comfortable spot. There is a quiet room for those who prefer a nap. The food is not that great, so best to have meals outside the lounge.

KLM BUSINESS CLASS LOUNGE REVIEW  - AMSTERDAM SCHIPHOL AIRPORT

Date :   6 August 2012

Review by : Peter Ladegaard (Kenya)

Best thing to say about KLM lounges in Scriphol is that they are big. Most other services are mediocre. Biggest of all concerns is the attitude with most of the staff servicing customers : they are constantly sipping coffee and tea which they serve themselves from the same place as customers. When it comes to service they are usually short, rude, and inconsistent (between staff and the two lounges in the airport). I have been coming in the KLM lounges for well over five years, and this is a repeated observation.

KLM BUSINESS CLASS CROWN LOUNGE REVIEW  - AMSTERDAM SCHIPHOL AIRPORT

Date :   22 May 2012

Review by : Keith Williams (UK)

Visited the KLM Crown Lounge en route between Manchester and Taipei. First visit was 6pm in the evening and the lounge was quiet with plenty of choice of seats, excellent choice of food and drink and fast wifi. On the way back we arrived at 7am and the lounge was far busier but the choice of food for breakfast items was still very comprehensive although the Wifi seemed a bit slower. I took advantage of the complimentary shower facilities, but had to wait over an hour for my slot as it was so busy, but as we had a long lay over it was no issue for me.

KLM CROWN BUSINESS CLASS (SCHENGEN) LOUNGE REVIEW  - AMSTERDAM SCHIPHOL AIRPORT

Date :   2 May 2012

Review by : R Sani (USA)

Morning visit before my connection to FRA. Very large, clean and new looking lounge, full breakfast bar hot and cold food and drinks. WIFI was available but didn't have time to use it.

KLM OASIS BUSINESS CLASS LOUNGE REVIEW  - T4, NEW YORK JFK AIRPORT

Date :   2 May 2012

Review by : R Sani (USA)

This terminal was under construction while I was there. Its located up stairs and you have to go out of the secure area. Roomy lounge and not crowded with nice view comfortable seating, cold/warm food and lots of drinks of all kinds. 30 min before the boarding time a KLM rep came to escort all passengers to the security point and made it to the gate few min just before boarding and all went very well.

KLM BUSINESS CLASS LOUNGE REVIEW  - AMSTERDAM SCHIPHOL AIRPORT

Date :   29 March 2012

Review by : Brian E Smith (Japan)

I arrived for a mid-morning flight and huge lounge was packed out. The food and drink area was in a circular design to handle the hordes, but food was not of particularly good quality, and the lounge didn't have a feeling of exclusivity. Much more food on offer out in the terminal itself. Only good point was free wifi and a free drink.

KLM CROWN BUSINESS CLASS LOUNGE REVIEW  - AMSTERDAM SCHIPHOL AIRPORT

Date :   29 March 2012

Review by : Brian E Smith (Japan)

Not impressed with this lounge. At breakfast it was packed to the brim with passengers, and the food on offer was very limited. Old computers, tired furniture, and a hectic atmosphere made me think it would be better to just go outside to one of the many concessions. No elite feeling whatsoever.

KLM BUSINESS CLASS (PRIORITY PASS) LOUNGE REVIEW  - GENOA AIRPORT

Date :   28 February 2012

Review by : M Mclean (Canada)

This was my first experience with my Priority Pass and I have to say I was very disappointed. Although this is a very small Airport the lounge was no more than a few couches and a magazine or two, no Internet Access was available and the snacks were crackers or cookies in a package along with soda and water. This was all you received for $27 per person! I let Priority Pass know as soon as I arrived home and their response was sorry. In reading some other reviews it seems there are no standard levels of service with the lounges although they all charge the same price for access. I am sure there are some very nice lounges to offset the ones like I experienced, perhaps a rating system would help prevent someone from experiencing what I did.

KLM BUSINESS CLASS CROWN LOUNGE REVIEW  - AMSTERDAM SCHIPHOL AIRPORT

Date :   28 February 2012

Review by : C Stone (Netherlands)

KLM Crown Lounge is very large. You might find yourself walking quite a distance to reach depending on which gate you are departing from. The front desk staff are friendly and the wifi log in details are displayed at the desk. The seats are comfortable and have plug outlets. The food is actually pretty good. During lunch/dinner time you can get fried rice with chicken curry. For breakfast they serve a lot of pastries and other stuff. They have a large restroom inside the lounge as well as a business center where you can use the complimentary computers.

KLM BUSINESS CLASS PLAZA PREMIUM LOUNGE REVIEW  - KUALA LUMPUR AIRPORT

Date :   7 February 2012

Review by : M Fitzpatrick (Australia)

This is the lounge KLM inflicts upon it's business class passengers (not operated by KLM). It's small with dated decor. There is only one toilet cubicle for each sex. Food looked very ordinary. No wine. So bad, I left and went to the bar opposite - so I could at least still use the free wifi. Please KLM - do a deal with Malaysian Airlines for your passengers to use their lounge. They're your codeshare partner in this part of the world!

KLM BUSINESS CLASS LOUNGE REVIEW  - JOHANNESBURG AIRPORT

Date :   28 November 2011

Review by : P Kniebusch (Germany)

KLM/Air France Business Class Lounge in Johannesburg was dirty, uncomfortable and shabby. I had the impression that it is the old Virgin Atlantic Lounge, KLM/Air France took over the old lounge and that was it. They might think it is not necessary to renovate the place, but at the moment it is not the standard of KLM/Air France. During my stay my table was never cleared of glasses or plates. There was nobody to clean the place or to take care of anything.