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First Class Airline Lounge reviews, Business Class Airline Lounge reviews and Frequent Flyer Lounge reviews written by fellow travellers, reporting on their experiences and the standards for Airline Lounges at airports across the world


KLM Business Class Lounge and KLM Crown Lounge customer reviews

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KLM Royal Dutch Airlines
3.0 Star Rating: Fair
40 reviews



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KLM BUSINESS CLASS CROWNE LOUNGE REVIEW  - TORONTO AIRPORT

Date :   31 March 2014

Review by : N Singh (Canada)

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Recommended

Would recommend this lounge, came with all the fixings, loads of snacks (great variety too) and drinks. Lounge access was only $35 and well worth it, great option instead of paying for airport dinner.



KLM BUSINESS CLASS CROWNE LOUNGE REVIEW  - AMSTERDAM SCHIPHOL AIRPORT

Date :   20 February 2014

Review by : H Dalem (Netherlands)

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Recommended

Nice surroundings, comfortable chairs, good connections, good food and drinks (but limited choice). Can be crowded at times because so many partner airlines may use it as well. Well kept toilet area and shower facilities. A good start towards a long flight.



KLM BUSINESS CLASS CROWNE LOUNGE REVIEW  - DAMMAM AIRPORT

Date :   23 December 2013

Review by : G Garrison (USA)

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Recommended

If you're flying out of Dammam, this is the only lounge in town, and it's marginally better than hanging out in the gate area, at a coffee shop, or the soon to be completed Cinnabon. Service in the lounge is almost non-existent, and food selection is hit or miss -- sometimes there was dismal food but no plates to put it on, other times there were marginally edible hot dishes (for example: rice, a kind of chicken stew, some really boring sauteed vegetables). There were not-very-tempting pastries in plastic wrap; maybe they were better than they looked, but I didn't give them a try. There's no alcohol because you're in Saudi Arabia; you can get coffee, tea, soft drinks, and faux juice drinks. I couldn't get WiFi, and couldn't find anyplace where I could comfortably use a laptop anyway.



KLM (OMAN AIR) BUSINESS CLASS CROWNE LOUNGE REVIEW  - MUSCAT AIRPORT

Date :   15 November 2013

Review by : H Mirza (USA)

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Recommended

We had a long layover at Muscat so decided to crash at Oman Air Business Lounge. Great, clean, full facilities, and food. Have great separate area for sleeping. Biggest problem was noises made by loud staff, throwing dishes, and they started vacuuming at 2am.



KLM BUSINESS CLASS CROWNE LOUNGE REVIEW  - AALBORG AIRPORT

Date :   7 October 2013

Review by : M Kroes (Netherlands)

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Recommended

Lounge is open since may 2013, located on the first floor. The lounge is small and has a variety of drinks, alcoholic and non alcoholic, and breads/croissants. There is wifi (the cloud) and a tv with danish channels. For this small airport the lounge is in my opinion sufficient.



KLM BUSINESS CLASS CROWNE LOUNGE REVIEW  - AMSTERDAM SCHIPHOL AIRPORT

Date :   16 September 2013

Review by : S Bingham (UK)

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Recommended

A fairly large lounge plenty of space and wifi. Food choice poor and quality not up to much. Was very disappointing. Being a smoker the only saving grace was the smoking room in the lounge.



KLM BUSINESS CLASS CROWNE LOUNGE REVIEW  - DUBAI AIRPORT

Date :   16 September 2013

Review by : S Bingham (UK)

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Recommended

Why bother, the lounge is so small, only sandwiches, a few random spirits, no toilet/shower in the lounge. Go to the Air France lounge a few meters away.



KLM "SERVISAIR 41" LOUNGE REVIEW  - AMSTERDAM SCHIPHOL AIRPORT

Date :   16 September 2013

Review by : H Sheth (Saudi Arabia)

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Recommended

One of the worst lounges, they fill it up until there is no space left, food is too basic, no shower facilities as part of the entry, you have to pay extra. And the service is quite bad.



KLM BUSINESS CLASS "SCHENGEN" LOUNGE REVIEW  - AMSTERDAM SCHIPHOL AIRPORT

Date :   16 September 2013

Review by : Mark Nicholls (UK)

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Recommended

The worst lounge? Like Air France Business Class Lounge in Paris CDG, KLM clearly take the view that business class passengers are just a nuisance. The lounge is just row upon row of tired seating. The food is awful and wine undrinkable. Sad to say having just achieved gold status on Flying Blue (by accident!) I will probably have to use it again but I will want to eat elsewhere. And the staff have zero interest in passengers. Finally, the washroom was filthy and smelt really bad. The one redeeming feature, the WiFi copes will despite the constant overcrowding.



KLM BUSINESS CLASS CROWN LOUNGE REVIEW  - AMSTERDAM SCHIPHOL AIRPORT

Date :   1 August 2013

Review by : C Wajsberg (Israel)

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Recommended

Not my first time in this lounge and it has nicely improved for those who remember the previous lounge. Food quality receives an average score. Drinks as much as you want. Cleaning and cooking staff should work faster as many plates of food remained empty too long and many empty plates and glasses remained too long where nobody was sitting. Staff are polite and helpful. Showers and lavatories are clean and comfortable, showers can be very busy at peak hours. Seats are comfortable and give you a nice view of airport. If there would be some more tvs and some reading material such as international news papers this lounge would receive a better note.



KLM / AIR FRANCE BUSINESS CLASS LOUNGE REVIEW  - SAO PAULO AIRPORT

Date :   8 March 2013

Review by : S Ramet (Netherlands)

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Recommended

Tiny lounge for KLM and Air France. In the evening when both flights to Amsterdam and Paris leave within 10mins of each other, people were standing around. Very warm, poor selection of food. One drinks machine and slow internet. I left soon after and went to main terminal to get more space and air.



KLM PUERTA DEL SOL BUSINESS CLASS LOUNGE REVIEW  - MADRID BARAJAS AIRPORT

Date :   29 October 2012

Review by : Lars Jakobsen (Denmark)

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Recommended

The lounge is nice, with ample room. The choices of bevarages and food/snacks are OK. Cleanliness is somewhat debatable, as the gents toilets were dirty and with an unpleasant smell. But the policy of internet access was really annoying - you get 30 mins free acess - and that's it. When I asked for another acess card, I was rather impolitely told that there were only one per customer! Arguably you could use your mobile with tethering, but that's also expensive. A better plan for wifi access would be a nice touch.



KLM BUSINESS CLASS CROWN LOUNGE REVIEW  - AMSTERDAM SCHIPHOL AIRPORT

Date :   18 September 2012

Review by : A Kor (Malaysia)

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Recommended

I have used this lounge for KLM flights to and fro from Kuala Lumpur to Chicago. The lounge is big and spreads out. You can find a comfortable spot. There is a quiet room for those who prefer a nap. The food is not that great, so best to have meals outside the lounge.



KLM BUSINESS CLASS LOUNGE REVIEW  - AMSTERDAM SCHIPHOL AIRPORT

Date :   6 August 2012

Review by : Peter Ladegaard (Kenya)

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Recommended

Best thing to say about KLM lounges in Scriphol is that they are big. Most other services are mediocre. Biggest of all concerns is the attitude with most of the staff servicing customers : they are constantly sipping coffee and tea which they serve themselves from the same place as customers. When it comes to service they are usually short, rude, and inconsistent (between staff and the two lounges in the airport). I have been coming in the KLM lounges for well over five years, and this is a repeated observation.



KLM BUSINESS CLASS CROWN LOUNGE REVIEW  - AMSTERDAM SCHIPHOL AIRPORT

Date :   22 May 2012

Review by : Keith Williams (UK)

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Recommended

Visited the KLM Crown Lounge en route between Manchester and Taipei. First visit was 6pm in the evening and the lounge was quiet with plenty of choice of seats, excellent choice of food and drink and fast wifi. On the way back we arrived at 7am and the lounge was far busier but the choice of food for breakfast items was still very comprehensive although the Wifi seemed a bit slower. I took advantage of the complimentary shower facilities, but had to wait over an hour for my slot as it was so busy, but as we had a long lay over it was no issue for me.



KLM CROWN BUSINESS CLASS (SCHENGEN) LOUNGE REVIEW  - AMSTERDAM SCHIPHOL AIRPORT

Date :   2 May 2012

Review by : R Sani (USA)

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Recommended

Morning visit before my connection to FRA. Very large, clean and new looking lounge, full breakfast bar hot and cold food and drinks. WIFI was available but didn't have time to use it.



KLM OASIS BUSINESS CLASS LOUNGE REVIEW  - T4, NEW YORK JFK AIRPORT

Date :   2 May 2012

Review by : R Sani (USA)

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Recommended

This terminal was under construction while I was there. Its located up stairs and you have to go out of the secure area. Roomy lounge and not crowded with nice view comfortable seating, cold/warm food and lots of drinks of all kinds. 30 min before the boarding time a KLM rep came to escort all passengers to the security point and made it to the gate few min just before boarding and all went very well.



KLM BUSINESS CLASS LOUNGE REVIEW  - AMSTERDAM SCHIPHOL AIRPORT

Date :   29 March 2012

Review by : Brian E Smith (Japan)

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Recommended

I arrived for a mid-morning flight and huge lounge was packed out. The food and drink area was in a circular design to handle the hordes, but food was not of particularly good quality, and the lounge didn't have a feeling of exclusivity. Much more food on offer out in the terminal itself. Only good point was free wifi and a free drink.



KLM CROWN BUSINESS CLASS LOUNGE REVIEW  - AMSTERDAM SCHIPHOL AIRPORT

Date :   29 March 2012

Review by : Brian E Smith (Japan)

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Recommended

Not impressed with this lounge. At breakfast it was packed to the brim with passengers, and the food on offer was very limited. Old computers, tired furniture, and a hectic atmosphere made me think it would be better to just go outside to one of the many concessions. No elite feeling whatsoever.



KLM BUSINESS CLASS (PRIORITY PASS) LOUNGE REVIEW  - GENOA AIRPORT

Date :   28 February 2012

Review by : M Mclean (Canada)

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Recommended

This was my first experience with my Priority Pass and I have to say I was very disappointed. Although this is a very small Airport the lounge was no more than a few couches and a magazine or two, no Internet Access was available and the snacks were crackers or cookies in a package along with soda and water. This was all you received for $27 per person! I let Priority Pass know as soon as I arrived home and their response was sorry. In reading some other reviews it seems there are no standard levels of service with the lounges although they all charge the same price for access. I am sure there are some very nice lounges to offset the ones like I experienced, perhaps a rating system would help prevent someone from experiencing what I did.



KLM BUSINESS CLASS CROWN LOUNGE REVIEW  - AMSTERDAM SCHIPHOL AIRPORT

Date :   28 February 2012

Review by : C Stone (Netherlands)

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Recommended

KLM Crown Lounge is very large. You might find yourself walking quite a distance to reach depending on which gate you are departing from. The front desk staff are friendly and the wifi log in details are displayed at the desk. The seats are comfortable and have plug outlets. The food is actually pretty good. During lunch/dinner time you can get fried rice with chicken curry. For breakfast they serve a lot of pastries and other stuff. They have a large restroom inside the lounge as well as a business center where you can use the complimentary computers.



KLM BUSINESS CLASS PLAZA PREMIUM LOUNGE REVIEW  - KUALA LUMPUR AIRPORT

Date :   7 February 2012

Review by : M Fitzpatrick (Australia)

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Recommended

This is the lounge KLM inflicts upon it's business class passengers (not operated by KLM). It's small with dated decor. There is only one toilet cubicle for each sex. Food looked very ordinary. No wine. So bad, I left and went to the bar opposite - so I could at least still use the free wifi. Please KLM - do a deal with Malaysian Airlines for your passengers to use their lounge. They're your codeshare partner in this part of the world!



KLM BUSINESS CLASS LOUNGE REVIEW  - JOHANNESBURG AIRPORT

Date :   28 November 2011

Review by : P Kniebusch (Germany)

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Recommended

KLM/Air France Business Class Lounge in Johannesburg was dirty, uncomfortable and shabby. I had the impression that it is the old Virgin Atlantic Lounge, KLM/Air France took over the old lounge and that was it. They might think it is not necessary to renovate the place, but at the moment it is not the standard of KLM/Air France. During my stay my table was never cleared of glasses or plates. There was nobody to clean the place or to take care of anything.



KLM / DELTA SKYCLUB BUSINESS CLASS LOUNGE REVIEW  - MIAMI AIRPORT

Date :   2 May 2011

Review by : E Cuignet (France)

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The Sky Club lounge is marketed by Delta as the ultimate experience -, what an experience. The lounge has no food at all besides crackers. The staff manning the lounge had the manners of a fast food joint, rough, could barely speak English. The culprit is this pathetic experience was that the Sky Club, which was scheduled to close at 1115pm, decided to close at 9:45pm, kicking out everybody. This must be Delta's vision of a business lounge and of customer service. Having flown Delta, here again the service in the air is also similar to the one the ground.



KLM BUSINESS CLASS CROWN LOUNGE  - AMSTERDAM SCHIPHOL AIRPORT

Date :   2 May 2011

Review by : E Cuignet (France)

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KLM crown lounge in AMS is far below its sister lounge in CDG. Little food to eat, it was lunch time, and poor quality of drinks. My seven year old son was charged 45e to be able to get inside the lounge, whereas he got in for free at Paris. So I paid 45e, so that he could drink a glass of water and have some crackers. KLM staff is rough in the air and on the ground.



KLM CROWN LOUNGE REVIEW  - AMSTERDAM SCHIPHOL AIRPORT

Date :   28 January 2011

Review by : Dirk Visser (Netherlands)

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Lounge huge with a nice assortment of snacks and drinks, and there was a nice beef bourgignon on offer. Plenty of newspapers, free WiFi, but not the best speed. Staff friendly.



KLM CROWN CLUB LOUNGE REVIEW  - AMSTERDAM SCHIPHOL AIRPORT

Review by : B Coicadin

Date :   7 August 2010

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Crown lounge near gates B. Very clean and adequate shower cubicles. Had a few drinks and nibbles from the bar, broad choice of newspapers. Very good lounge, stylish with plenty of corners and areas to suit mood or privacy.



KLM CROWN LOUNGE REVIEW  - AMSTERDAM SCHIPHOL AIRPORT

Review by : I McClung

Date :   7 August 2010

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A large open plan lounge which feels light and airy but very functional. Seats are comfortable with light and power at the vast majority. The selection of food was limited to nibbles/snacks - snack biscuits, cheese cubes, cheery tomatoes and soup. Not a great deal else - no sandwiches. Wine selection was good, Heineken beer on tap and a range of standard quality spirits were on offer. Wifi was free, however required you to reconfigure your mailbox if you wished to send emails. An enclosed entertainment area playing news channels made up the centre piece of the lounge, washrooms were clean and tidy. The downside of the lounge was that there seemed to be a lack of staff clearing away such a large area, resulting in a number of tables having "leftovers" on them for a considerable periods of time.



KLM BUSINESS CLASS LOUNGE REVIEW  - AMSTERDAM AIRPORT (Gate 52)

Review by : J Landman

Date :   31 July 2009

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The lounge is not that bad, once you get past the very inconsistent service agents. This time I was refused lounge access as although being a Platinum for life I had a boarding pass for Turkish Airlines!




KLM BUSINESS CLASS LOUNGE REVIEW  - AMSTERDAM AIRPORT

Review by : Jonathan Grimes

Date :   31 December 2008

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Used both Schengen and 52 lounge - great improvement over last time I used them - they have been refurbished. Free WiFi was very welcome. Good selection of self service drinks - snacks very limited. A good place to spend an hour of so waiting for your next flight.




KLM CROWN LOUNGE REVIEW  - DUBAI AIRPORT Lounge

Review by : O Banderas

Date :   30 October 2008

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Crowded lounge with good drinks selection and meagre snacks. Overall plastic and cheap-feel to it compared to AF or EK lounges in Dubai. Still a welcome haven from the crowded Dubai airport main lounges.




KLM BUSINESS CLASS LOUNGE REVIEW  - ABERDEEN AIRPORT

Review by : Lynne Fyfe

Date :   30 October 2008

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This lounge is shared by several airlines and was a pretty poor show. The lounge was really congested and there were not enough seats for all the passengers. Our flight was delayed so we spent even longer in there than planned. The front desk staff were pleasant but they chatted to one another non stop about another member of staff. As I was seated beside them I could not help but overhear. Not very professional!




KLM BUSINESS CLASS LOUNGE REVIEW  - AMSTERDAM SCHIPHOL AIRPORT

Review by : Drew McManus

Date :   3 September 2008

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A very underwhelming business class lounge. food selection and quality is mediocre, it is always busy, and the toilets and shower rooms are boiling hot. What use is it to take a shower only to sweat through a shirt before you leave the shower room? At first, I thought it was just me because I overheat easily but watching other passengers leave the shower area, they were all red faced and sweating. Then there's the obvious issues with cleanliness, the showers I've used have all had mould, there is no shower curtain so the water splashes out onto your luggage and all over the floor. Add to that no wash cloths, one towel and no floor mat and it is an entirely unpleasant experience. I've given them a few opportunities but from here on out, I'm just going to go without a shower; remaining dirty is preferable to using these facilities. Then there's the staff, on every occasion I've been to this lounge, some KLM employees are courteous but most are dismissive, rude, and not the least bit interested in customer satisfaction. KLM service has been falling steadily over the years and it is apparent that things are near a breaking point as obvious budget cuts and lack of planning/staff training for non-aircraft positions doesn't rank more than a single star. On a plus side, there is wi-fi I am using to write this!




 

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