Home Page


First Class Airline Lounge reviews, Business Class Airline Lounge reviews and Frequent Flyer Lounge reviews written by fellow travellers, reporting on their experiences and the standards for Airline Lounges at airports across the world


Emirates First Class and Business Class Lounge customer reviews

  4 Star Airline

   
 
   
 
Emirates
3.5 Star Rating: Good
159 reviews

 


PAGE

1 2 3 4 5
Follow us on Facebook





EMIRATES BUSINESS CLASS LOUNGE REVIEW  - DUBAI INTERNATIONAL AIRPORT

Date :   29 May 2014

Review by : Richard Ciszewski (Australia)

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet/Wifi

Staff Service

Recommended

Extremely disappointed with the lounge. Overcrowded. Not enough toilet facilities!!! Had to queue. forget about having a shower. Dreadful. Free WiFi did not work. Had to walk a long, long way to get to it. Not worth it. Food, once found was reasonable. Just far, far too many people in the lounge. The worst part of the otherwise good Emirates experience by far.



EMIRATES FIRST & BUSINESS CLASS LOUNGE REVIEW  - BANGKOK SUVARNABHUMI AIRPORT

Date :   23 April 2014

Review by : Ray Bather (UK)

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet/Wifi

Staff Service

Recommended

Shocked at Emirates service at BKK. Checked in 3 hours early looking forward to a superb end to our stay in Thailand. Spent 40 minutes searching for the (closed) lounge. No info from the airline, or check in desk. Finally, and by accident, found it had been relocated to the utterly awful Qantas lounge, no explanation, just saw an Emirates employee and followed her! What little food was there was cold and inedible. Staff completely disinterested. Soup completely cold, and yet butter sachets liquid! Qantas lounge was no better than a 1960s Barnsley railway waiting room. Only in 1964 the food was better and the staff nicer in a British Rail waiting room. Finally negotiated a transfer to another lounge where we mingled with several tattooed gentlemen in singlets and ate some cheese on white bread sandwiches. Well done Emirates! Good customer lost.



EMIRATES BUSINESS CLASS LOUNGE REVIEW  - DUBAI INTERNATIONAL AIRPORT

Date :   15 April 2014

Review by : Greg Sierocinski (Australia)

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet/Wifi

Staff Service

Recommended

Good to explore as is huge. Food and bar sensational. Showers a nightmare. Showers downstairs were segregated, fair enough but that meant only 4 showers available at any one time, and a queue! When I complained, I was directed to a in terminal hotel which had showers in a shower lounge. Not easy to find as not well signposted. Otherwise at 8am busy with people, but service not affected. 1am again, very, very busy, but access to food, wine, net was an ease.



EMIRATES BUSINESS CLASS LOUNGE REVIEW  - T3, DUBAI INTERNATIONAL AIRPORT

Date :   15 April 2014

Review by : B Wijesinghe (USA)

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet/Wifi

Staff Service

Recommended

This is a large, clean and comfortable lounge, but the interior feels too open, due to the airport terminal's tube-like design. It had many seating areas, and was not crowded when I arrived after midnight on March 7. A menu service dining room is available, and a few snacks were available near the bar. I would have preferred a buffet meal line as a supplement, especially if one is in a hurry. Staff was courteous, and meal service was prompt. The business center had many computer terminals, and I was the only user at that time. This lounge is not modern with direct gate access like the one in Terminal A, but it is a pleasant place to spend a few hours.



EMIRATES FIRST & BUSINESS CLASS LOUNGE REVIEW  - MELBOURNE AIRPORT

Date :   11 March 2014

Review by : K Lakshmanan (Singapore)

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet/Wifi

Staff Service

Recommended

The staff were polite and attentive, although we were told the staff will personally come to us and remind us when it's time to board the flight - but they forgot.. Food was above average. We ended up boarding the flight as the last pax. Couldn't comment about the shower and business facilities as we didn't use them.



EMIRATES FIRST & BUSINESS CLASS LOUNGE REVIEW  - AUCKLAND INTERNATIONAL AIRPORT

Date :   11 March 2014

Review by : K Lakshmanan (Singapore)

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet/Wifi

Staff Service

Recommended

The lounge is located above duty free shopping after the immigration clearance. The lounge is huge, the staff didn't bother about giving a quick tour of the lounge as they were pretty busy. The lounge has a resting and a dinning area, seats were comfortable but a bit noisy with lots of families with young children. Wide selection of drinks and bar snacks. They were serving lunch so there was soup, and good spread of starters and mains. The desserts were excellent too. Overall, the lounge was well maintained and comfortable.



EMIRATES BUSINESS CLASS LOUNGE REVIEW  - LONDON GATWICK AIRPORT

Date :   11 March 2014

Review by : N Sutherland (UK)

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet/Wifi

Staff Service

Recommended

Excellent lounge, spacious and well laid out. Great selection of food and drinks. This is better than any of Emirates lounges in Dubai.



EMIRATES BUSINESS CLASS LOUNGE REVIEW  - DUBAI INTERNATIONAL AIRPORT

Date :   3 March 2014

Review by : C Bunce (Korea)

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet/Wifi

Staff Service

Recommended

This was the lounge in the A380 terminal. The staff were faultless, food good. Downside was the shower facilities… - slightly warm water (could not get it hot) and very basic (shower not enclosed, little power in shower compared to lounges such as Asiana and other airlines). No massage chairs seemed to be available which is a shame. The staff are let down by the facilities which are simply not up to the standard one expects of a new Emirates lounge.



EMIRATES BUSINESS CLASS LOUNGE REVIEW  - DUBAI INTERNATIONAL AIRPORT

Date :   3 March 2014

Review by : Michael Collins (Australia)

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet/Wifi

Staff Service

Recommended

This is the only part of Dubai airport which is worth visiting. The lounge is comfortable, there was a very wide selection of good hot and cold food, drinks etc. I would be happy to revisit this place if I ever return to Dubai - but that isn't going to happen - one visit to Dubai is enough for anyone.



EMIRATES BUSINESS CLASS LOUNGE REVIEW  - BRISBANE AIRPORT

Date :   3 March 2014

Review by : K Lakshmanan (Singapore)

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet/Wifi

Staff Service

Recommended

Brisbane's Emirates lounge is pretty decent. We arrived late from Singapore en-route to Auckland. We had eight hours to catch our flight to Auckland so we decided to get comfy at the lounge. We were welcomed at the reception, given a tour of the lounge and recommended a cozy corner to sleep. There were four showers, well stocked with timeless spa products. After a morning shower, we had a light breakfast. Internet speed was fine. The best part about the lounge is that you can board your A380 from the lounge itself.



EMIRATES A380 FIRST CLASS LOUNGE REVIEW  - DUBAI INTERNATIONAL AIRPORT

Date :   20 February 2014

Review by : H Dalem (Netherlands)

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet/Wifi

Staff Service

Recommended

Looks like a very posh lounge at the beginning. Almost deserted. Every gate has a separate boarding lounge with enough space to give everybody his own seating area with a coffee corner. And it looks very stylish. But that's it. I have been there a number of times and every time it was a very disappointing experience. If you want to use the shower be prepared to get into a sauna. The cold water is always warm and the very small shower rooms are humid. The aircon just isn't strong enough to keep the desert out. Unlike business, you have to order almost any food and drinks. But the person who should be waiting on you seems never to be around. Or takes everything away, but does not bother to ask if you want something else. Unlike business they only provide chairs for sitting. Not a bench or sofa in sight to lounge upon. This is a first class lounge. Unlike economy or business the boarding process is almost always delayed because the ground staff comes late to let you board the plane. All this has been mentioned to several duty managers. No change with the shower room temperature. Still not a bench or sofa to be seen. And the service remains a problem. The only thing that is cold are their excuses about this kind of service. A pity the business lounge is always crowed, but it looks like a better place to stay. Less formal and more relaxed. And be prepared to walk a lot if you want to visit the shower and/or toilet. It is a huge lounge because it covers the whole building.



EMIRATES BUSINESS CLASS LOUNGE REVIEW  - GLASGOW AIRPORT

Date :   20 February 2014

Review by : G McIlvain (UK)

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet/Wifi

Staff Service

Recommended

This is a poor lounge. The environment is out if date and the snack offering is cellophane prepacked stuff.



EMIRATES FIRST / BUSINESS CLASS LOUNGE REVIEW  - SYDNEY AIRPORT

Date :   20 February 2014

Review by : Kevin Tunnicliffe (UK)

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet/Wifi

Staff Service

Recommended

A very nice lounge to use with good staff service. Excellent fillet steak followed by tart citron, cheese, biscuits and coffee. Perfect to eat there as it is a late evening departure.



EMIRATES BUSINESS CLASS LOUNGE REVIEW  - DUBAI INTERNATIONAL AIRPORT

Date :   20 February 2014

Review by : Grant Hosie (Australia)

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet/Wifi

Staff Service

Recommended

Generally I fly with Singapore Airlines and now I know why. The business lounge although enormous was missing decent toilet and shower amenities. That is a huge disappointment and something you expect when flying business. The toilets were dirty and extremely run down. The showers were horrible and that's if you could be bothered waiting in line to use them. Completely disappointed by the new terminal business lounge.



EMIRATES BUSINESS CLASS LOUNGE REVIEW  - BANGKOK SUVARNABHUMI AIRPORT

Date :   3 January 2014

Review by : P Do Valle (Hong Kong)

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet/Wifi

Staff Service

Recommended

Excellent Lounge. The food court is separated from the main sitting Area. Business center (internet etc) in a separate area. Decoration is a bit austere, making the lounge looking like a bank! The men's bathroom was totally run down. One of the faucets had an out of order sign and so had one of the shower rooms. Looking into the shower in operations, was totally run down with humidity patches on walls.



EMIRATES FIRST / BUSINESS CLASS LOUNGE REVIEW  - MUNICH AIRPORT

Date :   22 November 2013

Review by : E Stier (Germany)

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet/Wifi

Staff Service

Recommended

This lounge is huge for this little number of passengers of one A380 in Munich. Very clean. A lot of different possibilities to sit or work. In the afternoon they offer a fantastic range of cold and hot food, with a great selection of wine and other drinks. Champagne as well.



EMIRATES BUSINESS CLASS LOUNGE REVIEW  - DUBAI INTERNATIONAL AIRPORT

Date :   22 November 2013

Review by : M Niekerk (Australia)

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet/Wifi

Staff Service

Recommended

Flying Australia to Ireland (or any number of European destinations) means you leave from creaky old terminal 2 when you change in Dubai. The Business Class lounge here is dreadful: shabby, overcrowded and noisy. Going the other way, you leave from Terminal 3, a new, purpose-built A380 terminal. The lounge is almost as long as the terminal - departure gates for Business Class passengers are in the lounge. Not having to trek through the main concourse is a pretty good convenience. I arrived at the busy time just after midnight and left, after a long layover, at the next busy time, just before 10am. In between, the lounge was quiet, spacious and very comfortable - especially the quiet area with loungers at the far end. (There were no PA announcements to disturb me for six hours as there were no flights). Even at the busy times the lounge wasn't crowded. There are two food service areas, a lounge- like space on the left and a restaurant area hidden on the right, with proper tables. Food and drink was okay in both areas, if not inspiring. If you have a long layover at terminal 2, its worth using this lounge in terminal 3 and give yourself 20 minutes to get to the other terminal by the underground rail shuttle. One warning about Dubai Airport: "duty free" is a nonsense concept. The airport is a big shopping mall where everything is vastly overpriced.



EMIRATES BUSINESS CLASS LOUNGE REVIEW  - DUBAI INTERNATIONAL AIRPORT

Date :   15 November 2013

Review by : G Nock (UK)

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet/Wifi

Staff Service

Recommended

The Business class lounge in Dubai is vast and has a similar feel to a motorway service station. There were plenty of seats available and a decent selection of drinks. A big minus is that there are not enough toilets available for the number of passengers.



EMIRATES BUSINESS CLASS LOUNGE REVIEW  - ISTANBUL ATATURK AIRPORT

Date :   15 November 2013

Review by : Scott Waterfall (Australia)

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet/Wifi

Staff Service

Recommended

This was a great lounge, with plenty of food and drink. The staff were very friendly, and couldn't do enough for me.



EMIRATES BUSINESS CLASS LOUNGE REVIEW  - BIRMINGHAM AIRPORT

Date :   15 November 2013

Review by : P Waters (UK)

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet/Wifi

Staff Service

Recommended

I use this lounge when departing from Birmingham as I am a Gold Skywards Member. I find this lounge to be an excellent start to any trip with Emirates. It is large, spacious and the food on offer is always good. It ranges from snacks to hot or cold main meals with delicious desserts. A very adequate range of drinks is also on offer. The staff are extremely courteous and service is efficient and unobtrusive.



EMIRATES FIRST CLASS LOUNGE REVIEW  - DUBAI INTERNATIONAL AIRPORT

Date :   7 October 2013

Review by : Kevin Tunnicliffe (UK)

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet/Wifi

Staff Service

Recommended

Very disappointing to be honest. The seating and service from staff was great but, like the business class lounge at this airport it was very noisy because the general concourse and duty free area on the floor below is open to both first and business class lounges in the centre and the noise travels up and in. The food was marginally better than the business class lounge but to get toast and butter you had to go into the dining room, sit, wait to be served and then wait for the toast. All a bit over the top. Toilets and showers were exactly the same as in the business class lounge. Champagne was a little better I was told but the diet coke tasted just the same.



EMIRATES "GIOTTO" BUSINESS CLASS LOUNGE REVIEW  - ROME FIUMICINO AIRPORT

Date :   7 October 2013

Review by : G Jones (Australia)

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet/Wifi

Staff Service

Recommended

No towels for showers. Food is pre prepared salads and sandwiches. If you are booking a flight out of Rome choose another carrier.



EMIRATES BUSINESS CLASS LOUNGE REVIEW  - DUBAI INTERNATIONAL AIRPORT

Date :   15 August 2013

Review by : T Collier (UK)

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet/Wifi

Staff Service

Recommended

Gate B lounge an extremely busy lounge even at midnight. Due to its design it was hard to see where empty seats were located so literally sat down in the first one I came to which wasn't particularly that comfortable. It was near a bar though and the staff there were very efficient in serving you. Empty glasses/bottles quickly cleared away by the waiting staff. I couldn't see where to get proper food so can't comment on that one. Toilets kept very clean and tidy. Good speed for wifi also. Gate A lounge a much better design/layout than its Gate B counterpart. While still busy there did seem to be a choice of seating available. Easy to see where food was being served and the breakfast items were ample. Staff here seemed to be going for efficiency than friendly. Unfortunately I couldn't get connected to the lounge wifi but managed to get connected to the general airport wifi for 30 precious minutes. Toilets spotlessly clean.



EMIRATES BUSINESS CLASS LOUNGE REVIEW  - ZURICH AIRPORT

Date :   21 July 2013

Review by : Maurice Cross (UAE)

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet/Wifi

Staff Service

Recommended

I look forwards to visiting the Emirates lounge in Zurich Airport. Long walk but excellent food and wine. Average sized lounge but long trek to find it - however it is near the usual gate. One of the best lounges I have experienced. What a shame that they do not just buy a wifi modem and offer a decent service rather than that provided by the airport.



EMIRATES BUSINESS CLASS LOUNGE REVIEW  - HONG KONG AIRPORT

Date :   8 July 2013

Review by : Keith Sanger (Thailand)

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet/Wifi

Staff Service

Recommended

Emirates Lounge in Hong Kong is small but never seems too crowded. Excellent choice of food, hors d'oeuvres, etc. Soft drinks, beers, Champagne, wine. And the staff will make up a sandwich for you if you wish. HKG doesn't have fast track for business class. But not a problem. The problem with HKG is the arrival. Didn't check showers or wifi.



EMIRATES "GIOTTO" BUSINESS CLASS LOUNGE REVIEW  - ROME FIUMICINO AIRPORT

Date :   8 July 2013

Review by : Moira Allen (Australia)

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet/Wifi

Staff Service

Recommended

Absolutely appalling. Very disappointing to find that Emirates is associated with this lounge. There is hardly any food except a small bowl of salad or a stale sandwich. Is this really the service we expected when choosing business class with one of the so called top airlines of the world? Makes you think about booking Emirates again.



EMIRATES BUSINESS CLASS LOUNGE REVIEW  - DUBAI INTERNATIONAL AIRPORT

Date :   8 July 2013

Review by : H Jagannath (USA)

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet/Wifi

Staff Service

Recommended

Business Class lounges in Concourse C - clean, luxurious, superb service, excellent amenities, great food, wine, drinks and juices. The new Business Class Lounge in Concourse A is a mega lounge with several mini-lounges and integrate boarding gates within the mini-lounges. Concourse A is for the use of A380s and has 25 gates. While there is a main dining and lounge area, the idea is really to go to the mini-lounge area closest to your gate. Each mini-lounge has a wonderful spread of food, drinks, coffee machines, wines etc. The food is great. Four vegetarian and four non-vegetarian options, and salads, breads and appetizers. There is a place to take a shower and it has all the amenities. There is also a Timeless Spa [paid I think]. The lounge is designed to seat close to 2000 people.



EMIRATES BUSINESS CLASS LOUNGE REVIEW  - BRISBANE AIRPORT

Date :   8 July 2013

Review by : Roger Purdie (Australia)

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet/Wifi

Staff Service

Recommended

The best Emirates Lounge that I have visited. Relatively small, the staff are welcoming and helpful no matter. A superb selection of drinks and hot and cold food, is backed up by efficient clearing of plates and polite staff who make the stay as comfortable as possible.



EMIRATES BUSINESS CLASS LOUNGE REVIEW  - TERMINAL B, DUBAI INTERNATIONAL AIRPORT

Date :   30 May 2013

Review by : J Kuhn (USA)

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet/Wifi

Staff Service

Recommended

It seems there is a new lounge under construction in the B terminal. The temporary lounge is a hot mess. It is just a section of the upper floor of the airport that has been blocked off to give a pretence of a lounge. It is loud (constant airport-wide announcements.) hot, poor ventilation, and messy. The staff are spread out over too large an area, and cannot cope with the scope of effort required. Dirty plates, cups, and tables abound, but the seat-hungry business traveler doesn't care, and takes any port in a storm. Emirates should have brought on extra staff, but chose not to. The staff are friendly, but management is asking too, too much. The lounge in the A terminal is in good repair, and should be used instead of the B terminal. Waiting at the actual gate is more relaxing.



EMIRATES BUSINESS CLASS LOUNGE REVIEW  - DUBAI INTERNATIONAL AIRPORT

Date :   30 May 2013

Review by : D Olsson (Australia)

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet/Wifi

Staff Service

Recommended

Sprawling lounge with excellent food and drink, but it was crowded even at midnight. Major design flaw in that the designated "quiet zone", packed with lounges and beds, is the noisiest part of the lounge with very loud announcement speakers and noise from the terminals below. Very difficult to get any sleep in the lounge, even after midnight.



EMIRATES (QANTAS USAGE) BUSINESS CLASS LOUNGE REVIEW  - TERMINAL B, DUBAI INTERNATIONAL AIRPORT

Date :   30 May 2013

Review by : Ros Cherry (UK)

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet/Wifi

Staff Service

Recommended

A nightmare - a long queue to get in and then - ten minutes queue for the ladies toilet. A big queue for coffee and snack. No free tables/chairs. Used plates everywhere, not cleared away. Noise level dreadful. No chance of getting a shower for a couple of hours. If you can, avoid.



EMIRATES BUSINESS CLASS LOUNGE REVIEW  - DUBAI INTERNATIONAL AIRPORT

Date :   30 May 2013

Review by : David Rennie (Australia)

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet/Wifi

Staff Service

Recommended

An excellent lounge with plenty of seating, a wide range of good food and reading material, free wifi, and proximity to gates.



EMIRATES FIRST CLASS LOUNGE REVIEW  - CONCOURSE A, DUBAI INTERNATIONAL AIRPORT

Date :   5 April 2013

Review by : G Nock (UK)

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet/Wifi

Staff Service

Recommended

We used the first class lounge twice recently and one of the best lounge experiences we have had. We had a late night snack of Sushi and drinks outward and a Champagne Breakfast on the return. Both were excellent and served by efficient staff. Boarding was direct from the lounge which was excellent.



EMIRATES BUSINESS CLASS LOUNGE REVIEW  - BIRMINGHAM AIRPORT

Date :   5 April 2013

Review by : G Nock (UK)

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet/Wifi

Staff Service

Recommended

The lounge at Birmingham is quite new and well run with a decent selection of food and drinks. Generally a pleasant and comfortable environment to spend a few hours waiting for your flight.



EMIRATES BUSINESS CLASS LOUNGE REVIEW  - DUBAI INTERNATIONAL AIRPORT

Date :   8 March 2013

Review by : Nina Khan (UK)

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet/Wifi

Staff Service

Recommended

My 3rd time, but this time everything changed and downgraded. As per previous reviews, I was very disappointed with Dubai Business Lounge, very overcrowded, no hot food meal options, only cold buffet snack type foods.



EMIRATES BUSINESS CLASS LOUNGE REVIEW  - TERMINAL B, DUBAI INTERNATIONAL AIRPORT

Date :   7 February 2013

Review by : S Callaghan (UK)

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet/Wifi

Staff Service

Recommended

Shabby, crowded poor catering. Overall very disappointed with the complete experience. Showers looked shabby and water was cold on both my outbound sector and inbound.



EMIRATES BUSINESS CLASS LOUNGE REVIEW  - LOS ANGELES INTERNATIONAL AIRPORT

Date :   15 January 2013

Review by : S Freeman (Australia)

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet/Wifi

Staff Service

Recommended

What a Dungeon! Never expected this from Emirates. To pay almost 8500K on a ticket and to be thrown in a lounge that has no natural lighting, is overcrowded with limited selection of food and drink is disgraceful. One bite of a sandwich that was stale, and we packed up and walked out. We felt much better sitting around like randoms in the general airport area.



EMIRATES BUSINESS CLASS LOUNGE REVIEW  - CONCOURSE A,DUBAI INTERNATIONAL AIRPORT

Date :   11 January 2013

Review by : Mark Loader (UK)

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet/Wifi

Staff Service

Recommended

Still a few teething problems but they are trying hard. Signage is difficult to find, so everyone has stopped at the first seating area, which is packed - while the rest of the lounge is quite empty. Also the constant boarding announcements for flights departing other parts of the airport are bit annoying - they should only announce flights in Concourse A. The lounge "looks" great, but is a bit style over function. For example tables are difficult to sit and eat at, chairs not too comfy.



EMIRATES BUSINESS CLASS LOUNGE REVIEW  - KUALA LUMPUR AIRPORT

Date :   10 January 2013

Review by : Alan Ward (UK)

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet/Wifi

Staff Service

Recommended

Nasi Langsar was cooked on request and a fantastic Malaysian meal prior to boarding. The staff were friendly and extremely professional.



EMIRATES BUSINESS CLASS LOUNGE REVIEW  - DUBAI INTERNATIONAL AIRPORT

Date :   23 December 2012

Review by : Bruce Curry (UK)

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet/Wifi

Staff Service

Recommended

I agree with other reviewers that the Dubai lounge is poor. It has no ambience and is crowded. We also noticed that people hog seats. We were not hungry and didn't eat much, but the food quality seems OK.



EMIRATES BUSINESS CLASS LOUNGE REVIEW  - COLOMBO / LONDON HEATHROW AIRPORT

Date :   23 December 2012

Review by : Bruce Curry (UK)

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet/Wifi

Staff Service

Recommended

The lounges at Heathrow and Colombo are excellent. At Heathrow boarding is direct from the lounge, which is comfortable. The food and drink are excellent. In Colombo the lounge is very relaxing. It has an excellent range of food and drink and service could not be better.



EMIRATES BUSINESS CLASS LOUNGE REVIEW  - DUBAI INTERNATIONAL AIRPORT

Date :   29 October 2012

Review by : J Dock (Czech Republic)

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet/Wifi

Staff Service

Recommended

Had to wait 5hrs for connecting Emirates business flight. Lounge large, but not enough toilets and not very clean either. Long queues which I would not expect in business class lounge. Wondering how Emirates manages when they are ordering so many new aircraft and cannot cope with the present business class lounge.



EMIRATES MARHABA LOUNGE REVIEW  - DUBAI INTERNATIONAL AIRPORT

Date :   29 October 2012

Review by : Philip Stratton (Australia)

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet/Wifi

Staff Service

Recommended

Citibank and AMEX offer the use of this lounge as a benefit to having their cards, but it isn't much of a benefit when you can't find a seat to sit in. I have used this lounge in the past and it has been pretty handy. The last time we couldn't find anywhere to sit- not that it bothered the staff at all. People often hold empty seats for others with their cabin luggage that remain empty for hours. Other people use it as a hotel and sleep on two chairs. The Wifi doesn't work very well although there are some computers there that are popular. The food and beverages on offer are pretty good, but the one shower needs a makeover and there seems to be corrosive gunk on all the fittings in the washroom that really should have been taken care of years ago. The furniture has taken a moderate beating and has been there since day one. The concept is great, but it has become a victim of it's own success needing refurbishment, enlargement and some better standards.



EMIRATES BUSINESS CLASS LOUNGE REVIEW  - DUBAI INTERNATIONAL AIRPORT

Date :   5 October 2012

Review by : M Larder (UK)

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet/Wifi

Staff Service

Recommended

The Dubai Business Class lounge is not big enough for the number of passengers using it, so it is difficult to find a seat. There are long queues for the toilets. If you have more than a couple of hours in the lounge then it feels a lot, lot longer as the seats are not good for relaxing, with very few foot stools. The food options are limited. At least there is free Wi-Fi.



EMIRATES "BIDVEST PREMIER" FIRST & BUSINESS CLASS LOUNGE REVIEW  - CAPE TOWN INT'L AIRPORT

Date :   5 October 2012

Review by : A Kirkpatrick (UK)

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet/Wifi

Staff Service

Recommended

This shared lounge is very poor. Although there is enough space (a small room allocated to Emirates First Class) the food and drink selection is small. Food is not made to order and runs out quickly. This lounge is shared by so many airlines and card holders that it does not feel special. As a First Class passenger, I feel the old lounge shared with South African Airways was so much better. Sadly this has now closed.



EMIRATES FIRST & BUSINESS CLASS LOUNGE REVIEW  - LONDON GATWICK AIRPORT

Date :   5 October 2012

Review by : Toby Masson (UAE)

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet/Wifi

Staff Service

Recommended

Quiet, comfortable and relaxing. A good variety of hot and cold food and excellent selection of beverages. It is enhanced by the fact that all of the EK flights from Gatwick are B777s (rather than A380s) meaning that there will never be more than 40 people in there at any one time. The reception staff are helpful and wait until the queue at the departure gate has cleared before calling the flight, meaning that you can leave the lounge and get straight on to the plane.



EMIRATES FIRST & BUSINESS CLASS LOUNGE REVIEW  - BRISBANE AIRPORT

Date :   28 September 2012

Review by : K Hirst (Australia)

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet/Wifi

Staff Service

Recommended

This is the best lounge I have been to in Australia/New Zealand, there is very little to fault, apart from the distance from customs/immigration. Great food with enormous selection of both hot and cold choices and friendly but unobtrusive service. Good selection of reading material. Natural light and views of the tarmac and gates, with very comfortable decor. Bathrooms top notch. with great amenity kits and more than adequate business facilities. Added bonus of being able to board your flight direct from the lounge.



EMIRATES BUSINESS CLASS LOUNGE REVIEW  - DUBAI INTERNATIONAL AIRPORT

Date :   18 September 2012

Review by : Trish Loughman (Ireland)

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet/Wifi

Staff Service

Recommended

Overcrowded, hot and not really that pleasant. The food on offer was nice enough, but the crowds of people made me want to get out of there fast.



EMIRATES FIRST CLASS LOUNGE REVIEW  - DUBAI INTERNATIONAL AIRPORT

Date :   18 September 2012

Review by : Trish Loughman (Ireland)

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet/Wifi

Staff Service

Recommended

So much more pleasant than the crowded horror that is the Business Class Lounge. The First Class Lounge is an oasis of calm. Excellent food, staff and facilities.



EMIRATES BUSINESS CLASS LOUNGE REVIEW  - BEIJING CAPITAL AIRPORT

Date :   18 September 2012

Review by : S Kazim (UAE)

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet/Wifi

Staff Service

Recommended

The location is convenient in terms of being next to the boarding gate but it is a trek away from the shops etc. The lounge is a common one for first and business class and has ample seating. The display of food is impressive and the it is all halal. Toilets and showers available as well as free internet access. Overall an excellent lounge.



EMIRATES BUSINESS CLASS LOUNGE REVIEW  - MAURITIUS AIRPORT

Date :   11 September 2012

Review by : Ravi Mene (UK)

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet/Wifi

Staff Service

Recommended

The lounge is smart with comfortable seats, but air conditioning was not on and the lounge was very uncomfortable. A group of passengers got very loud and were becoming a distraction and disturbing other passengers. When brought to the attention of the staff, they were not interested. Food and drinks were adequate, several TVs.



EMIRATES "TANZANITE" FIRST & BUSINESS CLASS LOUNGE REVIEW  - DAR ES SALAAM AIRPORT

Date :   11 September 2012

Review by : David Minard (New Zealand)

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet/Wifi

Staff Service

Recommended

Pleasant comfortable lounge. Ai conditioned, unlike gate lounges upstairs. Good selection of small food and beverage. TV, internet, showers if required. Shared with other airlines but not crowded when we were there.



EMIRATES BUSINESS CLASS LOUNGE REVIEW  - LONDON GATWICK AIRPORT

Date :   6 August 2012

Review by : N Riordan (UK)

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet/Wifi

Staff Service

Recommended

Were pleasant and comfortable. A good selection of snacks and drinks available along with a fast internet connection. Staff were attentive and it was a good experience.



EMIRATES FIRST & BUSINESS CLASS LOUNGE REVIEW  - COLOMBO AIRPORT

Date :   22 May 2012

Review by : K Franklin (Sri Lanka)

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet/Wifi

Staff Service

Recommended

The first time I have used this new lounge and a great improvement from the shared lounge that Emirates used before. The lounge is not that easy to find. It is located near the arrival desks on the left hand side via a lift to the 3rd floor. Once found it is clean, only thing missing is a smoking area. Food excellent but limited choice of drinks, but for Sri Lanka this is heaven, and compared to the shared lounge is a real treat. Staff friendly and helpful.



EMIRATES BUSINESS CLASS LOUNGE REVIEW  - DUBAI INTERNATIONAL AIRPORT

Date :   9 May 2012

Review by : David Hooker (UK)

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet/Wifi

Staff Service

Recommended

Severely over crowded, queues for showers and wcs. Noisy and, as previously described, like a street market. Not what we expect as a business customer. Didn't bother attempting the showers on the return leg. Enough of a problem to over ride any of Emirates' other benefits.



EMIRATES BUSINESS CLASS LOUNGE REVIEW  - DUBAI INTERNATIONAL AIRPORT

Date :   9 May 2012

Review by : C Smith (Spain)

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet/Wifi

Staff Service

Recommended

Far too small for the number of passengers. What idiot calculated that 10 urinals would be sufficient for the hundreds of male passengers? Queuing in the cramped sweaty lavatory is NOT what you want after a 14 hour flight from Brisbane. The whole lounge is a disaster area and quite a joke after reading the Emirates web-site description.



EMIRATES FIRST CLASS LOUNGE REVIEW  - T3 DUBAI INT'L AIRPORT

Date :   2 May 2012

Review by : A Wilmot (South Africa)

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet/Wifi

Staff Service

Recommended

Use the lounge about twice a month. It is now becoming apparent that it is not First Class. The wooden furniture is damaged (chipped and scratched) and the upholstered furniture dirty and worn. It is very noisy with all the announcements from the departure hall below, and this lounge must have the worst wifi on the planet. The staff are friendly and helpful, and selection of food and beverages are generally good. However, I found the Lounge in T1 (currently closed) far more superior, giving a much greater feeling of elegance, privacy and exclusivity. It is much smaller, with almost no sound interferences.



EMIRATES FIRST CLASS LOUNGE REVIEW  - BRISBANE AIRPORT

Date :   2 May 2012

Review by : Richard Hodges (UK)

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet/Wifi

Staff Service

Recommended

Stopped off here on our way to Auckland in Feb 2011. Very pleasant lounge with selection of snack foods and drinks. Very attentive service who supplied good coffee as and when required. Quite a few people in but still nice and relaxed. When our flight was called we more or less boarded straight from the lounge - nice touch.



EMIRATES FIRST CLASS LOUNGE REVIEW  - T3, DUBAI INT'L AIRPORT

Date :   2 May 2012

Review by : Richard Hodges (UK)

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet/Wifi

Staff Service

Recommended

Used this lounge twice March 2011 on our way to and from New Zealand. Quiet, spacious and clean with endless supplies of beverages and food and restaurant area. Very comfortable sofas if required. Excellent facility well worth using except why are the showers outside the Lounge? And why are the toilets separate from the showers ? You have to exit and walk quite a way before locating the Shower Room (which, frankly, could do with sprucing up).



EMIRATES FIRST CLASS LOUNGE REVIEW  - COLOMBO BANDARANAIKE AIRPORT

Date :   2 May 2012

Review by : B Wijesinghe (USA)

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet/Wifi

Staff Service

Recommended

This is a new lounge, a huge improvement. The facility was immaculate, and offered nice views with comfortable chairs, excellent food, separate dining area, well designed toilets and business centre. Lounge staff attentive and friendly, though the reception staff member on duty seemed more interested in chatting on her mobile phone than being attentive.



EMIRATES BUSINESS CLASS LOUNGE REVIEW  - ISTANBUL AIRPORT

Date :   25 April 2012

Review by : D Minard (New Zealand)

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet/Wifi

Staff Service

Recommended

A new lounge we did not know existed. Very Welcome .Staff very welcoming. Everything clean and spotless, and food and beverage selection excellent. Good scenic views of the Bosphorous and airport.



EMIRATES BUSINESS CLASS LOUNGE REVIEW  - AUCKLAND INT'L AIRPORT

Date :   29 March 2012

Review by : I Comyns (Australia)

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet/Wifi

Staff Service

Recommended

Outstanding staff and first rate food and beverage. The bathrooms offer hot showers. Free wifi and champagne with canapes was an ideal way to start a flight.



EMIRATES BUSINESS CLASS LOUNGE REVIEW  - T3 DUBAI INT'L AIRPORT

Date :   28 February 2012

Review by : R Tang (Hong Kong)

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet/Wifi

Staff Service

Recommended

Transit time around 2.5 hours and went to main Business Lounge. Not too difficult to find seat for 2 people. Internet speed is extremely slow which I had to give up eventually.



EMIRATES "SMILES" BUSINESS CLASS LOUNGE REVIEW  - SAO PAULO AIRPORT

Date :   25 January 2012

Review by : Sonia Thomashausen (South Africa)

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet/Wifi

Staff Service

Recommended

Probably the dirtiest lounge I have ever been to, even touching the fridge door to get a drink was unpleasant. The carpets are dirty, the available cutlery not clean, tables were not wiped, old plates with dried food and drinks everywhere. Rubbish baskets overflowing. A soup was available some time during the day but the dish was practically empty with dried left over in and around it. A couple of sandwiches in plastic, and some apples. Coffee, no tea. Water and coke and 2 more soft drinks were available. Toilets smell bad, broken and only one had a bit of toilet paper.



EMIRATES BUSINESS CLASS LOUNGE REVIEW  - DUBAI AIRPORT

Date :   23 January 2012

Review by : O Moore (UK)

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet/Wifi

Staff Service

Recommended

Apart from the fact it's too big and impersonal, there are only two shower rooms and the wi-fi is ridiculously slow., Brisbane has as many showers for only 2 flights a day. It's enough for me to move to another airline.



EMIRATES FIRST / BUSINESS CLASS LOUNGE REVIEW  - AUCKLAND AIRPORT

Date :   23 January 2012

Review by : M Brindle (New Zealand)

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet/Wifi

Staff Service

Recommended

Compares more than favourably with the Air New Zealand lounge. Pity there was no info on joining Skywards and the lounge staff gave us incorrect info which resulted in us not being credited with miles for the flight.



EMIRATES BUSINESS CLASS LOUNGE REVIEW  - DUBAI AIRPORT

Date :   28 November 2011

Review by : J Grimes (UK)

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet/Wifi

Staff Service

Recommended

I normally use the main business lounge, but a 15 minute walk from the main transfer area came across this smaller lounge near gate 122. I arrived at 2300 and found only 8 other passengers there. Food and drink selection seemed good. Excellent wifi. Quite a long way to walk to my gate - however more than compensated by this excellent little lounge.



EMIRATES BUSINESS CLASS LOUNGE REVIEW  - T3 DUBAI INT'L AIRPORT

Date :   18 September 2011

Review by Pradeep Perera (Sri Lanka)

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet / Wifi

Staff Service

Visited the business class lounge at Dubai T3 six times this year. Its becoming very crowded. The food is quite good, beverage selection was fine, the toilets were atrocious. One time the lights were out and I had to que up. Added to that the showers were so crowded I had to stand for nearly a hour; I decided not to shower. They need more shower rooms and toilets to make this a haven of rest.



EMIRATES FIRST CLASS LOUNGE REVIEW  - T3 DUBAI INT'L AIRPORT

Date :   18 September 2011

Review by David Ash (UK)

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet / Wifi

Staff Service

Entered lounge about midnight, only a few people in lounge with plenty of very comfortable sofas and seating, the ambience was good. Had a free massage which was very invigorating. Food and wine were excellent with very attentive staff. On return leg, had an excellent meal with very good wines and champagne. The lounge was very warm, unlike first visit where temperature was perfect. The temperature that day was almost 50 degrees so suspect air con was having trouble keeping up!



EMIRATES FIRST/BUSINESS CLASS LOUNGE REVIEW  - DUBAI INT'L AIRPORT

Date :   8 July 2011

Review by Peter Harrison (UK)

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet / Wifi

Staff Service

This is an enormous lounge with zoned eating and lounge areas. Food and drink of all descriptions is available from a number of "buffets" with quantity and quality excellent. There are some quiet areas but there is a "buzzy" feel due to the large number of passengers coming and going all the time. Wash rooms were maintained well. However the showers were disappointing. A little cramped and lacking toiletries.



EMIRATES FIRST/BUSINESS CLASS LOUNGE REVIEW  - BIRMINGHAM AIRPORT

Date :   8 July 2011

Review by Peter Harrison (UK)

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet / Wifi

Staff Service

A comfortable tranquil area with dining area and lounge seating. The food and drink offering is exceptional ranging from tea and biscuits to a 5 course meal with wines and champagne if you have the appetite! A selection of newspapers and magazines. Wash rooms nothing special but adequate.



EMIRATES "ARALIYA" BUSINESS CLASS LOUNGE CUSTOMER REVIEW  - COLOMBO AIRPORT

Date :   8 July 2011

Review by Peter Harrison (UK)

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet / Wifi

Staff Service

A lounge shared with several airlines including Emirate. Club type seating, business area and dining area. English language Sri Lankan newspapers available. My visit was at breakfast time and the food offering was poor in comparison to other Emirates lounges. Wash rooms clean and fresh.



PAGE

1 2 3 4 5
Follow us on Facebook







top

back to top



| Home | Airline Opinions | Legal Notice | Airline Ranking | Airport Ranking| Advertise | Surveys| Site Map| Contact Us | Links |

1999-2014  Copyright Skytrax