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Customer Rating = from 1.0 (very poor) to 5.0 (excellent)

BUSINESS CLASS LOUNGE - DUBAI AIRPORT

User:  John Anderson

Date :   11 April 2008

Very busy. Our main complaint is that very many people were taking up two seats, either by making a 'bed' of them or putting some baggage/ laptops etc. on them such that we and others had to stand and struggle with what refreshments we might get - not any chance of resting. No staff seemed to bother. Nobody made any attempt to sort these people out !

BUSINESS CLASS LOUNGE - DUBAI AIRPORT

User:  John Taverner

Date :   20 February 2008

Its stuffed 0000hr to 0400hr, but there were plenty of seats when we visited. Warm food, excellent wines and good internet access. Its only needs to last this summer when the new terminal opens. Go for the lounge by gate 20, not the one down the other end which has crude toilets and is more cramped.

BUSINESS CLASS (Varig Executiva) LOUNGE - SAO PAULO GRU AIRPORT

User:  Chris Walsh

Date :   14 January 2008

Without doubt the most disgraceful lounge I've ever been in. Quite simply, there are not enough seats, the seats are in blocks of four and joined together, the food is average (wrapped sandwiches, cheese bread), the internet wifi connects but transmits no data, the drink choice is ok (black label JW etc). I walked in and asked if I was in the right place - people look unhappy to be in there and the lights are very bright. I was tempted to walk out after 2 mins and find an airport pub but remembered this airport is not so nice and very crowded. I hope Emirates builds its own lounge in GRU - it is not acceptable to use a facility which resembles a teenager's rumpus room.

BUSINESS CLASS LOUNGE - DUBAI AIRPORT

User:  Kevin Tunnicliffe

Date :   14 January 2008

I guess it must be entirely dependent on the time of day you hit this lounge. My last two experiences had left me expecting the worst, overcrowding, long queues and so forth. Consequently it was a very pleasant surprise to find that the lounge was half empty, clean, no queues and with well stocked and attended food and drink stations. Staff were swift to clear empty plates and glasses and very pleasant and polite. Given the excellent range of both hot and cold selections for food and drinks the somewhat worn and tired appearance of carpets and seats could be excused. A very pleasant experience overall.

FIRST / BUSINESS CLASS (CIP) LOUNGE - TEHRAN AIRPORT

User:  Chris Walsh

Date :   7 December 2007

Tehran's new airport (IKA) has one lounge for all premium passengers. Located on the lower level of the airport, the lounge is spacious yet simple. Alcohol is non-existent (this is Iran!) and the food is pre-packaged nuts and dry spam rolls. Juices/water/tea selection excellent. The staff (all male) keep the place running well and there are heaps of magazines/newspapers to read. Not a bad place to hang out late at night when the upstairs common area is overflowing.

FIRST / BUSINESS CLASS LOUNGE - HONG KONG INTL AIRPORT

User:  U Hoffmann

Date :   11th November 2007

Very nice lounge with lots of space and nice ambience. Located on the first floor with half walls only that provide an open feeling and a nice overview over the apron. Far better compared to Emirates Dubai C Class Lounge. Only minus - clean but too small rest room / Shower facilities.

BUSINESS CLASS LOUNGE - DUBAI AIRPORT

User:  Neil Roberts

Date :   11th November 2007

Arriving at 00:30 on a Sunday morning for a connection to MRU, expecting the usual crush in the business class lounge - surprised to find plenty of seating. Very good selection of hot and cold food and drinks, including champagne, from self service bar. Plates and glasses cleared away and a very pleasant way to spend a couple of hours transit . Total opposite on return connection MRU to MAN. Arrived at 06:30 on a Monday morning and deplaned from a remote stand which involved a twenty minute bus transfer. A further 40 minutes to get through security leaving very little time in the business class lounge between flights. Probably no bad thing as when arriving at the lounge, there was a scrum at the reception with a large number of people trying to gain access at the same time. Once inside, no seating available and large queues for refreshments. Dirty plates and glasses all over the lounge and people lying on the floor due to lack of available seating. No possibility of using the bathrooms as large queues and not enough time between flights. DXB can be a lovely experience at a quiet time - at peak time, the experience turns into a nightmare.

FIRST & BUSINESS CLASS LOUNGE (Oberoi) - MUMBAI AIRPORT Terminal 2

User:  Rakesh Panchal

Date of use:   3 November 2007

First & Business class lounge is the same at Mumbai airport. Emirates operates out of Terminal 2C at Mumbai. The Oberoi Clipper Lounge is operated by Oberoi. The lounge is not exclusive to Emirates but with 4 flights a day to Dubai Emirates passengers predominate in the lounge. The lounge is very simple. Sofa's with 2 flat screens TVs. A bar with a selection of non-alcoholic and alcoholic beverages and very poor catering services. Only a few not very appetising sandwiches. Coleslaw and cheese fillings. Bathroom facilities adequate. No comparison to Emirate lounges elsewhere on their network but a pleasant change to the Economy class standard departure seating elsewhere in the airport.

BUSINESS CLASS LOUNGE (Escape) - MANCHESTER AIRPORT

User:  Neil Roberts

Date of use:   3 November 2007

Be warned, Emirates premium passengers flying out of Manchester Terminal 2 are given the use of the Escape 'Lounge'. This is not so much a lounge as a waiting room with seating for only about thirty people in small, dark, cramped room. The drinks are plentiful at a help yourself bar but the food was non-existent. Also, non-premium passengers can use this lounge for a fee of £18 GBP for a three hour visit. On my visit, there was a group of four who were obviously going to get their money's worth in drink and pounced on any food that was brought to the small bar area before anyone else had a chance to grab a sandwich. A truly dismal experience.

BUSINESS CLASS LOUNGE - DUBAI AIRPORT

User:  Tony Binns

Date of use:   19 October 2007

Dubai is a very crowded airport and the Business Class lounge was chaotic when I arrived with not a single seat available.

Emirates is a good airline on the whole, but Dubai Airport and the Business lounges are very overstretched and significantly more capacity should be provided.

Far too few toilets and showers in the Business lounges.