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British Airways First Class and Business Class Lounge customer reviews



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BRITISH AIRWAYS FIRST CLASS LOUNGE REVIEW  - BERMUDA AIRPORT

Review by : A Mitchell

Date :   1 May 2009

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Unexpected treat there being a First lounge at Bermuda (Club/Exec lounge was extremely busy). While only 17 seats and there being 14 pax on the flight, the lounge did nonetheless feel calm and exclusive. Good selection of drinks and snacks and a nice place to spend an hour or so before a flight.



BRITISH AIRWAYS "ORYX" BUSINESS CLASS LOUNGE REVIEW  - DOHA AIRPORT

Review by : Martin Brown

Date :   1 May 2009

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This lounge is a shared lounge used by several airlines and American Express card holders, so I was expecting it to be full, however I was pleasantly surprised, more so as it was smaller than the old BA lounge in Heathrow T4 so there were plenty of seats available. The lounge was clean and attendants constantly went round clearing cups, plates etc. In one corner was the smoking room, which was actually pleasant to be in with fans with HEPA filters constantly running clearing the air, in fact it felt almost wrong to smoke in this room. Light snacks, sandwiches etc were available as were drinks with wines, beer, coffee, tea, juices and soft drinks available. The only complaints were if a lot of people are trying to get refreshments, the kitchen area can get crowded and hard to exit and there weren't any exterior windows from which to see the runways etc. Aside from those minor issues, a very pleasant relaxing lounge and one I look forward to using again.



BRITISH AIRWAYS CLUB WORLD LOUNGE REVIEW  - BANGKOK SUVARNABHUMI AIRPORT

Review by : J Willcox

Date :   18 March 2009

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Great looking - minimalist and clean. Very calm and very relaxing. Great service but disappointing food. Only western style food whereas in Asia you would imagine that the strength would lie in serving national dishes.



BRITISH AIRWAYS CLUB AMERICA LOUNGE REVIEW  - MIAMI AIRPORT

Review by : Neil Barker

Date :   7 February 2009

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Basic! MIA needs to pick up its game. The only redeeming feature of this lounge was the BA hostess at reception who was very warm and professional. She came round the lounge at regular intervals to check on 'her' BA guests and ask if she could do anything for us. Lets hope that in the new refurbished terminal?? BA will have its own lounge up to the standards we have been shown in LHR T5 and LAX.




BRITISH AIRWAYS TERRACES ARRIVALS LOUNGE REVIEW  - LONDON HEATHROW AIRPORT - T5

Review by : Neil Barker

Date :   20 January 2009

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First time using the arrival lounge. Very impressed. Nice calm environment. Good selection of food and drinks. Very nice Elemis Spa - had a very refreshing facial. Staff very good at clearing tables away when passengers have left. Used a lovely spacious shower, attendant offered to press my shirt etc while showering. All in all a very nice way to finish a transatlantic flight.




BRITISH AIRWAYS TERRACES LOUNGE REVIEW  - MANCHESTER AIRPORT

Review by : N Barnsley

Date :   13 January 2009

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Despite all but pulling out of Manchester, BA are obviously still committed to their lounge here. Light, well maintained, comfortable furnishings, welcoming staff and a spectacular view across the apron and runways to the sun rising over the Cheshire hills. Lots of fruit and excellent croissants for breakfast but no hot food.



BRITISH AIRWAYS FIRST CLASS CONCORDE ROOM LOUNGE REVIEW  - LONDON HEATHROW AIRPORT - T5

Review by : Eric Hochstatter

Date :   9 January 2009

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First impressions are important and one is not let down despite the disorganisation of T5. Immediately after leaving security (to the right) there is a doorway to the Concorde Room. A member of the BA ground staff checks your boarding card, and opens the door for you. Immediately, you enter a warm and friendly environment. The lighting is not so bright to be dark but just right. There is the usual coat and bag check. The furnishings are plush and inviting. The addition of fireplaces really creates a cozy environment. The bar area is immaculate and well staffed. The availability of magazines and newspapers is good. The outside terrace area is also very nice. You have a rather good view of the interior of the airport whilst being able to gaze outside. The dining area cannot not be faulted. You are shown to your table, the menu given to you and your order taken in an almost breathless motion but without feeling rushed. Outside of the lounge, as you would enter from the main lounge area, is the Elemis Spa. This is an absolute must for anyone about to board a long- haul flight! However, I would recommend booking an appointment straightaway so as not to be disappointed about the range of services provided. Finally, the lavatories are certainly not standard. Each is its own room or cabin with a bidet and, of course, Elemis care products. The only difficulty I had was the so-called free Wifi service. Connectivity was a little cumbersome.

 


BRITISH AIRWAYS BUSINESS CLASS CLUB EUROPE LOUNGE REVIEW  - FRANKFURT AIRPORT - T2

Review by : Eric Hochstatter

Date :   9 January 2009

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My previous experience at the Frankfurt lounge was abysmal. This was surprising considering that I fly in and out of Frankfurt on a somewhat regular basis. However, I did write a complaint to BA about the state of the Frankfurt lounge. Even though I indicated that it was not necessary to contact me about my complaint, no less than two days later I received a phone call from BA asking me about my experience. This surprised me, as an e-mail would have sufficed. BA Frankfurt really cleaned up their act (literally). Whereas before the lounge was messy and the availability of food meager, now it was clean and a better range of snacks and nibbles was provided. I like the addition of the computers and internet service. The wifi system is as cumbersome as it is in LHR T5, but once you get there it is fine. Overall, well done to BA for getting its act together in Frankfurt!





 
Earlier reviews have been archived   (prior to the date of last comment above).




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