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First Class Airline Lounge reviews, Business Class Airline Lounge reviews and Frequent Flyer Lounge reviews written by fellow travellers, reporting on their experiences and the standards for Airline Lounges at airports across the world


British Airways First Class and Business Class Lounge customer reviews

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Read the latest British Airways First Class and Business Class Lounge Reviews

 


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BRITISH AIRWAYS GALLERIES FIRST CLASS LOUNGE REVIEW  - T5, LONDON HEATHROW AIRPORT

Date :   23 October 2011

Review by : B Wijesinghe (USA)

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Recommended

Spacious lounge with comfortable and quiet seating areas. The selection of food and beverage is excellent, though service when ordering from the menu is slow. Many computer terminals and helpful staff at the inner Customer Service desk. The decorative glass screens between seating areas are lovely when lit if dark outside. The lounge location benefits from nice views of the tarmac and taxiways. The showers and Elemis Health Spa are located outside the lounge, and shared with the Galleries Business Class Lounge that is located above.



BRITISH AIRWAYS BUSINESS CLASS (ADMIRALS CLUB) LOUNGE REVIEW  - LOS ANGELES AIRPORT

Date :   22 October 2011

Review by : J Samuels (UK)

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Without a doubt the most miserable business lounge on this planet. Having travelled from London and using the fantastic BA lounge, I had the misfortune to land in LA and through a reciprocal arrangement with BA I used the American Airlines Admirals Club lounge. It's a joke - you pay for almost everything, the only free stuff consists of things like lukewarm and stewed instant coffee, stale biscuits and a few bruised pieces of fruit. You get one drink voucher and no wifi access unless you are a member. Suggest you give this place and American Airlines a wide berth! Unfortunately my next leg is with American Airlines and no surprises, you have to pay for in flight coffee and food! I will never fly with budget airline American Airlines again!



BRITISH AIRWAYS FIRST CLASS CONCORDE LOUNGE REVIEW  - T5, LONDON HEATHROW AIRPORT

Date :   22 October 2011

Review by : R Beagley (USA)

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I was frankly very disappointed. Only half of the food on the bar menu was available, and someone did tell me about other food options that were apparently available, but they mumbled so much, I have no clue as to what they said - at the third time of asking I gave up.



BRITISH AIRWAYS BUSINESS CLASS GALLERIES LOUNGE REVIEW  - T5 NORTH, LONDON HEATHROW AIRPORT

Date :   18 September 2011

 Review by : C Adams (UK)

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At the bag drop in Terminal 5, the British Airways staff member let me know that the Galleries North lounge would be much closer to my flight's departure gate than the South lounge. I had not used the North lounge before, and went along there assuming it would be the same as the South lounge. In fact, it was much less enjoyable. The North lounge is significantly smaller, and was extremely crowded with almost all the seats taken. It was noisy, hot and felt congested with passenger's carry-on bags filling the walkspace. The food selection was similar to the South lounge, but the range of magazines available was very limited. Next time, I will know to go straight to the South lounge whichever gate my flight leaves from, and just leave the extra time to walk up to the gates at the north of the terminal.



BRITISH AIRWAYS BUSINESS CLASS "TERRACES" LOUNGE REVIEW - GENEVA AIRPORT

Date :   14 September 2011

 Review by : Ian Ford (UK)

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Fairly large lounge visited on a Sunday evening. Standard Terraces, comfortable, recently updated, free wi-fi. The staff are friendly and efficient at clearing tables and ensuring the, limited, offerings are kept up to date. Only one red and one white wine, small selection of spirits and the food is only light snacks, but what there is is of a good quality nice tartlets, mini sandwiches etc). Overall a good experience, it is a nice place to wait for a flight.



BRITISH AIRWAYS FIRST CLASS CONCORDE ROOM LOUNGE REVIEW - NEW YORK JFK AIRPORT

Date :   1 August 2011

 Review by : A Hickling (UK)

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This is a newly refurbished lounge, modelled on the Concorde Room at LHR. Very comfortable and plenty of space as this lounge is for exclusive use of BA passengers only travelling in First. The food and beverages were of high quality and a dining area if you wished to use it. The wifi was a bit slow, so gave up in the end. The spa facilities are upstairs in the Terraces lounge and so are shower facilities.



BRITISH AIRWAYS FIRST CLASS CONCORDE ROOM LOUNGE REVIEW - T5 LONDON HEATHROW AIRPORT

Date :   1 August 2011

 Review by : A Hickling (UK)

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A great lounge with plenty of high quality and comfortable seating. The dining options are extensive and there is also an extensive range of drinks to choose from. The private cabanas are good to use as you have more seclusion from the rest of the lounge, and have your own bathroom, day bed, TV, writing desk and you can order room service too. There is also a telephone in the room where you can phone for free anywhere in the world. The Boardroom has free computers and a printer and the seats are original Concorde chairs. There are secure storage facilities for your belongings and clean bathroom facilities.



BRITISH AIRWAYS BUSINESS CLASS LOUNGE REVIEW  - SEATTLE AIRPORT

Date :   19 July 2011

 Review by : Greg Bell (Australia)

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The only hot food available were plastic containers of Two-Minute Noodles. Alcohol is served from a bar which is not always tended - you have to ring a bell and wait. The only other food is packets of crisps, crackers, cheese. The windows are blocked off by translucent blinds, making it rather claustrophobic.



BRITISH AIRWAYS FIRST CLASS CONCORDE ROOM LOUNGE REVIEW  - T5 LONDON HEATHROW AIRPORT

Date :   5 July 2011

 Review by : Bill Atkins (USA)

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The Concorde Room really has lost its exclusive feel. It was very crowded, and from the destinations people were travelling too, full of passengers not travelling in First - it is supposed to be only for First passengers according to the BA hype. The staff spent much time discussing their work issues loudly in full hearing of the passengers. Staff do not actively patrol to see if anyone needs anything which is odd, since nothing on offer is available self-service. Food service was O.K., but not very professional and the presentation on the plate would be fine for a transport caff. The whole deal falls short of what one expects of true first class service, but of course that is typical of the whole experience on BA.



BRITISH AIRWAYS FIRST CLASS LOUNGE REVIEW  - SYDNEY AIRPORT

Date :   5 July 2011

 Review by : A Gibson (Australia)

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The Sydney Qantas First Lounge could quite possibly be the best first class lounge on the planet. Great menu, premium restaurant style food cooked to order and service excellent. Drink menu and the spa are something else. If your into aviation and like seeing the air field activity and the planes coming and going the view is spectacular. Staff very attentive and the meals, papers and Internet service excellent. I've travelled a bit First class and this lounge is the new standard. Five star comfort. Didn't really want to get on the plane.



BRITISH AIRWAYS FIRST CLASS LOUNGE REVIEW  - HOUSTON AIRPORT

Date :   14 June 2011

 Review by : A Edmonds (UK)

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The first class lounge in Houston is pathetic, no showers and no food whatsoever except crisps and pre packed biscuits, also no champagne. How can they call this First Class I don't know! Business Class lounge is better as they did have a few rather dried up sandwiches.



BRITISH AIRWAYS FIRST CLASS LOUNGE REVIEW  - CHICAGO O'HARE AIRPORT

Date :   4 May 2011

 Review by : R Lubbers (USA)

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Not much in the way of sandwiches or snacks on display, but there were some cookies, and a modest bar selection. The pre-flight dinner in a private dining area (across the hall, actually in the Business Lounge) was excellent, with a nice salad and well-prepared entree and a choice of excellent dessert. Nice choice of wines as well. The First lounge itself is actually rather small and feels a bit cramped - very pleasant staff, however, who let us know that our flight was boarding and were apologetic about the half-hour delay.



BRITISH AIRWAYS BUSINESS CLASS LOUNGE REVIEW  - LONDON HEATHROW AIRPORT, T5

Date :   4 May 2011

 Review by : R Lubbers (USA)

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Huge lounge, lots of people, but no sense of being crowded. Superb selection of liquor, including Grey Goose and other premium brands, nice wine selection as well. Fairly extensive selection of snacks of all kinds - some of the sandwiches were superb. Huge area with many computer work stations with good high speed internet service.



BRITISH AIRWAYS FIRST CLASS LOUNGE REVIEW  - HONG KONG AIRPORT

Date :   2 May 2011

 Review by : Gregory Kohll (Israel)

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Lounge operated by Qantas. Quieter than Business Class Lounge, but the food selection was disappointing, especially compared to Cathay Pacific. Wireless access was provided by the airport and it was difficult to connect. I don't think this lounge matches the standards of the First Class lounges operated by Cathay Pacific and British Airways.



BRITISH AIRWAYS GALLERIES FIRST CLASS LOUNGE REVIEW  - LONDON HEATHROW AIRPORT : Terminal 3

Date :   14 February 2011

 Review by : A Hickling (UK)

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Although this lounge is modelled on the First Galleries at T5, it does not live up the service and quality of the Concorde Room. However it is a quieter lounge as the BA flights departing from here leave late in the evening, so it's not an issue to book a spa treatment. The menu choices were uninspiring and no afternoon tea served. Pre-flight dining, however was much better.



BRITISH AIRWAYS GALLERIES BUSINESS CLASS LOUNGE REVIEW  - LONDON HEATHROW AIRPORT : Terminal 5

Date :   20 December 2010

 Review by : Alan Mackenzie (Denmark)

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T5 galleries super for relaxing or working, well designed seating areas. Newspapers & magazines in various locations, internet computers, fax and copiers. Choice of snacks and well stocked bars. The staff are unobtrusive, but on hand if you require assistance.



BRITISH AIRWAYS TERRACES LOUNGE REVIEW  - JERSEY AIRPORT

Date :   20 November 2010

Review by : Tim Barrs

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The lounge was spotless and I was greeted warmly by the man behind the desk, even though I wasn't travelling with BA and had entered the lounge via Priority Pass. The toilets were clean, bar, soft drinks and food was all well stocked and the papers and magazines were all current. There's a TV and a monitor displaying flight times. The man in the lounge was so helpful he even let us know when our non BA flight was boarding!



BRITISH AIRWAYS TERRACES/GALLERIES LOUNGE REVIEW  - GATWICK AIRPORT : North Terminal

Review by : Fabrizio Ferraro

Date :   2 September 2010

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I went back to this lounge and was surprised to find that they are transforming the outdated Terraces Lounge into a new Galleries lounge, similar to ones at Heathrow airport. The selection of hot food remains poor with only soup available but there was the same selection of cold food and drinks. The lounge was extremely busy but there was enough room.



BRITISH AIRWAYS GALLERIES BUSINESS CLASS LOUNGE REVIEW  - LONDON HEATHROW AIRPORT : Terminal 5

Review by : John Beattie

Date :   29 August 2010

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Once passed security there are two lounges. Tip provided to me by the reception was use the lounge by Gate30 as it has only 9% occupancy. Took the advice and wandered in to a haven of peace and quiet. The food/drink selection was good. Staff were polite and helpful where required.



BRITISH AIRWAYS "LA CROIX DU SUD" BUSINESS CLASS LOUNGE REVIEW  - TOULOUSE AIRPORT

Review by : Tony McLaughlin

Date :   29 August 2010

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Very small lounge, but well staffed and stocked. There was no aircon however, which made it very uncomfortable on a day when it soared to 36 celsius. Mobile phones must be switched off. Ricard was the only spirit on offer.



BRITISH AIRWAYS BUSINESS CLASS LOUNGE CUSTOMER REVIEW  - ATHENS AIRPORT

Review by : J Leahy

Date :   14 August 2010

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Small but very well set lounge with wine bar and eating area, business area in far corner. Staff friendly and flights are called. No signs of cut backs.



BRITISH AIRWAYS TERRACES BUSINESS CLASS LOUNGE REVIEW  - CHICAGO O'HARE AIRPORT

Review by : K Tunnicliffe

Date :   7 August 2010

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This lounge has no windows. It comprises three or four box like rooms including the dining room. The lounge is comfortable and well supplied with drinks and biscuits. The selection of sandwiches was poor, two choices plus a wrap of some sort. The pre flight dinner which BA offers for overnight flights to London was cold or lukewarm. Hardly surprising when the chef spent most of his time on the internet in the business section of the lounge instead of in the kitchen! The exception was the excellent sweetcorn chowder of which I had two bowls as the rest of the food was stale and uninviting. Not a patch on the preflight dinner I enjoyed a couple of years ago at JFK. I don't know if this is yet another sign of the diminishing standards with BA or just a lazy chef. No showers either. The rest of the staff were very helpful and gave good service.



BRITISH AIRWAYS FIRST CLASS LOUNGE CUSTOMER REVIEW  - MUMBAI AIRPORT

Review by : E McCaffery

Date :   4 July 2010

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Pretty basic stuff. Mix of club and first with no frills! Food selection extremely limited! Is cheese platter the best that can be served up prior to a late night flight? Boring atmosphere and too bright for such a late hour. Better selection of eateries in main concourse to while away available time before flight. One thing worthy of mention is the service from ground staff who met our arriving car, established class of travel and then magically wafted us through heaving masses to get passed security and checked in in record time saving at least two hour wait! Real first class service from that aspect!



BRITISH AIRWAYS BUSINESS CLASS LOUNGE CUSTOMER REVIEW  - LONDON HEATHROW AIRPORT T5 Galleries South

Review by : E McCaffery

Date :   4 July 2010

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Large and airy lounge with plenty space which is needed at busier times as gets fairly congested! Good selection papers, magazines, etc. Food readily available and plenty of it! Well cooked too and replenish regularly at busy times. Good selection of alcoholic/non- alcoholic drinks too!



BRITISH AIRWAYS FIRST CLASS LOUNGE CUSTOMER REVIEW  - LOS ANGELES AIRPORT

Review by : E McCaffery

Date :   4 July 2010

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Worse than any other lounge ever experienced regardless of class of travel! To be fair airport undergoing renovations at time but that did not excuse the poor quality and availability of decent edible food! Poor selection of drinks and lacklustre service. Worst of all the air conditioning was not working and felt like being in a sauna for an hour before flight took off. Avoid like the plague!



BRITISH AIRWAYS FIRST CLASS "CONCORDE ROOM" LOUNGE CUSTOMER REVIEW  - LONDON HEATHROW AIRPORT T5

Review by : E McCaffery

Date :   4 July 2010

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Calm environment in which to relax pre/post flight. Tastefully decorated and plenty of quiet spaces where it is possible to gain some privacy from others. Good cabanas to refresh and catch up on some sleep between flights. Full dining facilities enable one to get maximum sleep on board if overnight flight. Plenty of decent Champagne too! A proper first class facility if only this could be transposed onboard!



BRITISH AIRWAYS BUSINESS CLASS LOUNGE CUSTOMER REVIEW  - DALLAS/FT WORTH AIRPORT

Review by : Ian Henderson

Date :   3 July 2010

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One of a group of lounges in Terminal D all operated by one company but with separate identities and side by side. Pleasant helpful staff and plenty of drinks and nibbles. The concierge announced that new sandwiches had arrived! First lounge is off the Business. Just one male and one female loo and a small business centre. Plenty of newspapers. Compared with the nearby Admiral's Club an oasis of calm and style.



BRITISH AIRWAYS GALLERIES BUSINESS CLASS LOUNGE CUSTOMER REVIEW  - T3 LONDON HEATHROW AIRPORT

Review by : Fabrizio Ferraro

Date :   2 May 2010

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This Galleries lounge is very similar to the ones in T5, although it is much smaller. They have the same choice of food and drinks and similar facilities. It is extremely quite due to the small number of BA flights out of T3 and the downside is the lack of natural light (the windows are quite narrow) and the lack of atmosphere. Even the BA staff looked bored and not very welcoming.



BRITISH AIRWAYS FIRST CLASS CONCORDE ROOM LOUNGE CUSTOMER REVIEW  - T5 LONDON HEATHROW AIRPORT

Review by : Paul Browne

Date :   2 May 2010

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Very impressive from the welcome at the door to every member of the staff encountered. Lovely ambience with a lot of room to move around. Took lunch in the Dining Room which was the only disappointment.



BRITISH AIRWAYS BUSINESS CLASS LOUNGE CUSTOMER REVIEW  - NEWCASTLE AIRPORT

Review by : Tim New

Date :   10 April 2010

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The best thing about the BA lounge at Newcastle is the staff. I fly every week so have got to know them and they are always professional and courteous. Lounge a bit old and worn now, but don’t expect BA will upgrade (they only seem to be in the business of downgrading everything these days). Good selection of drinks. Sandwiches at lunchtimes nice, freshly prepared and a good selection. A nice place to wait for an hour or a bit longer. The staff are the same two or three very pleasant ladies – wish BA would commission them to train their FA colleagues in customer centricity! One negative - just one loo and it has never flushed properly since my two years using it.



BRITISH AIRWAYS BUSINESS CLASS LOUNGE CUSTOMER REVIEW  - NEWCASTLE AIRPORT

Review by : Tim New

Date :   10 April 2010

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The best thing about the BA lounge at Newcastle is the staff. I fly every week so have got to know them and they are always professional and courteous. Lounge a bit old and worn now, but don’t expect BA will upgrade (they only seem to be in the business of downgrading everything these days). Good selection of drinks. Sandwiches at lunchtimes nice, freshly prepared and a good selection. A nice place to wait for an hour or a bit longer. The staff are the same two or three very pleasant ladies – wish BA would commission them to train their FA colleagues in customer centricity! One negative - just one loo and it has never flushed properly since my two years using it.



BRITISH AIRWAYS BUSINESS CLASS LOUNGE CUSTOMER REVIEW  - STOCKHOLM AIRPORT

Review by : E Hochstatter

Date :   10 April 2010

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The lounge in Terminal 5 at Stockholm-Arlanda is very basic. It is shared with other OneWorld partners and I believe is part of the Priority Pass network. The lounge is rather soulless and lacking in comfort and style. There are just medium-sized seats spread out over the lounge. The food was basic and mediocre consisting mainly of cheese and ham, bread rolls and what appeared to be a quinoa salad. The standard fizzy drinks on offer. Curiously, red and whte wine was available but in a beer-like pouring mechanism. In short, there is no need to get to the airport early to enjoy this lounge because there is not much to enjoy unlike other BA lounges.



BRITISH AIRWAYS FIRST & BUSINESS CLASS LOUNGE CUSTOMER REVIEW  - SAO PAULO AIRPORT

Review by : A Evans

Date :   10 April 2010

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Pleasant small lounge with reasonably comfortable seating. Good views of stands and an open area outside originally used for us smokers but now banned. Shame! No hot food but fresh sandwiches and cakes. An adequate selection of drinks. As there is only one flight a day, I was surprised there were not more people.



BRITISH AIRWAYS CONCORDE LOUNGE CUSTOMER REVIEW  - T5 LONDON HEATHROW AIRPORT

Review by : James Wyatt

Date :   10 April 2010

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The door to the lounge is just a few feet from the security check - very convenient. A lot of chairs, sofas etc. Good looking bar. Outside space has a good-ish view of planes and side view of runways. WC's were so-so. Booths are brilliant. I had a superb breakfast which was serve piping hot and very quickly. Didn't try the other goodies.



BRITISH AIRWAYS FIRST CLASS GALLERIES LOUNGE CUSTOMER REVIEW  - T3 - LONDON HEATHROW AIRPORT

Review by : R King

Date :   10 April 2010

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Very quiet in the middle of the day - we had 7 hours to wait between flights with our 2 year old daughter - an amazing kids room in the lounge, with soundproof glass walls. You can sit outside and relax and watch the kids inside. Very good idea! Great selection of French and european wine, great nibbles. Only downside - Coffee machine made terrible coffee, and the restaurant did not open for the entire 7 hours we were there (not enough clients??). Still had the snack menu, but no sit down fine dining as advertised. At 6.30pm it had still not opened for dinner, and after asking and getting no response, we left to catch our flight. I am still confused as to what was going on here. Free PCs with internet too.



BRITISH AIRWAYS FIRST & BUSINESS CLASS LOUNGE CUSTOMER REVIEW  - MUMBAI AIRPORT

Review by : Steve Ham

Date :   4 April 2010

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New lounge looks good and is for BA use only. Selection of hot and cold food which was very tasty and well presented. We were on the day flight with using the 777 so lounge was very quiet. Would presume it would be busy for the evening 747 flight.



BRITISH AIRWAYS BUSINESS CLASS GALLERIES LOUNGE CUSTOMER REVIEW  - MUMBAI AIRPORT

Review by : J Muga

Date :   9 February 2010

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Lounge is comfortable enough, using the same furniture as the new lounges at Heathrow T5. The problem is mosquitos that have come in, not a few-but a massive amount. The catering is poor, old fruitcake, stale cheese and a few Indian dishes guaranteed to give stomach problems - nobody touched them! Yet, they have four attendants standing around doing nothing - why spend all the money for a new lounge?



BRITISH AIRWAYS BUSINESS CLASS "TERRACES" LOUNGE CUSTOMER REVIEW  - CAPE TOWN AIRPORT

Review by : J Aberg

Date :   3 February 2010

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This lounge is a rather standard BA lounge, but it does have some major flaws. Capacity is a big problem in this lounge. I have rarely been in a lounge of this size, where I have not not been able to find any seating whatsoever. The lounge was absolutely packed! It was so full that I decided to leave after a while, because it was not worth the effort to find some personal space in the lounge. I wanted to go on-line, but apart from two free computers, wireless was at a charge. I paid quite a hefty charge, and I had major problems trying to connect. I could only spend five minutes on-line, and I was constantly disconnected. In summary, there is significant room for improvement!



BRITISH AIRWAYS BUSINESS CLASS LOUNGE CUSTOMER REVIEW  - LONDON HEATHROW AIRPORT : T5B GALLERIES

Review by : L Haas

Date :   23 January 2010

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I visited one lounge in the main part of T5, only to see a "Boarding Now" sign for my flight which was not departing for nearly 2 hours. It turns out they were trying to get people to the T5B satellite because of enhanced security procedures. I made my way over to T5B and used the lounge there - not crowded and plenty of food, good wifi access, free computers to use. All in all a pleasant quiet place to spend time before flight. One negative for BA: when I arrived at Heathrow a week previously - the Arrivals lounge at T5 had already closed promptly at 2pm. This seems very early given that the 2nd schedule SFO-LHR flight arrives at 2 pm.



BRITISH AIRWAYS TERRACES LOUNGE CUSTOMER REVIEW  - JERSEY AIRPORT

Review by : Andre Le Quesne

Date :   12 January 2010

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One would have thought that British Airways/Jersey would have taken notice of R Pemberton's review of this lounge - 12 August 2009. Absolutely nothing has changed - for the better, that is. At the time of my visit (late afternoon) dirty crockery was strewn across the tables. The elderly male attendant did not even bother to look up when I entered, so no check of my credentials and certainly not greeting. It may be that BA Jersey are trying to save on electricity, but I could not find any other reason for all the ceiling lights being switched off. There are table lamps, but it was difficult to read the dog-eared newspapers on the shelves. Carpets and upholstery are still filthy, so no change there. I used the newly built lavatory, which appeared not to have been cleaned that day. I live in Jersey, and this is my local airport. What sort of impression does this hellhole make on departing passengers?



BRITISH AIRWAYS BUSINESS CLASS TERRACES LOUNGE CUSTOMER REVIEW  - LONDON GATWICK AIRPORT

Review by : Clive Drake

Date :   8 January 2010

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The recent experience of the BA Terraces lounge at Gatwick was one of total shock - since my last visit in October. 50% of the facility has been closed - what was on two floors providing a very good experience - is now an insult to every BA Club World customer - as it is now located on 1 floor. Passengers cannot find seats (due to overcrowding) - and me, and my family of 4, had to half stand and half sit as we ate our snack breakfast. BA's cost cutting has reached a new and deeply insulting low in the way it treats it's premium customers - thankful I am flying with another airline this month to New Zealand.



BRITISH AIRWAYS BUSINESS CLASS TERRACES LOUNGE CUSTOMER REVIEW  - LONDON GATWICK AIRPORT

Review by : J Keddy

Date :   7 January 2010

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This is a very cold and dull lounge. The staff are far from welcoming - it's as if you have ruined their day just by being there. As someone else mentioned, there is evidence of cost cutting throughout - fine for those in economy, but not what one expects after paying so much more for a business class experience. The refreshments on offer were pathetic. I was there for an early morning flight and there were baskets of mini croissants and pan au chocolat, cereal, toast and coffee/juices etc. 100% self-service. Miserable staff hanging around like vultures ready to clear your table before you have finished swallowing your last mouthful. You can go out to the duty free shops, but they don't bother to offer to look after your bags and coats so you need to lug them around with you if you are carrying anything of value, which I usually am (laptop etc).



BRITISH AIRWAYS FIRST CLASS LOUNGE CUSTOMER REVIEW  - BANGKOK SUVARNABHUMI AIRPORT

Review by : A Excel

Date :   31 December 2009

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Arrived at Suvarnabhumi Airport a little early in order to check out BA/QF first class lounge. Very disappointed. Nothing special - if anything the Business Class lounge opposite was as good if not better. The First lounge was small, very limited food - cheese platter, 2 choices two types of rolls and wraps. Only difference between business and First was choice of wines and champagne.



BRITISH AIRWAYS FIRST CLASS LOUNGE CUSTOMER REVIEW  - MIAMI AIRPORT

Review by : Paul Donovan

Date :   24 December 2009

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The lounge in Miami needs a total refurbishment, its old fashioned with a poor selection of food. A real let down.



BRITISH AIRWAYS TERRACES LOUNGE CUSTOMER REVIEW  - LONDON HEATHROW AIRPORT : T5 GALLERY NORTH

Review by : John Robinson

Date :   20 December 2009

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Not worth the extra cost in my opinion. The lounge was busy - it was difficult to get a seat. The breakfast was paltry - tiny croissants for instance. There was no sense of luxury - an air of convenience and cost-effectiveness. Staff were not particularly polite.



BRITISH AIRWAYS FIRST/BUSINESS CLASS LOUNGE CUSTOMER REVIEW  - PHILADELPHIA AIRPORT

Review by : Bill Atkins

Date :   20 December 2009

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Though this lounge is very new it really is not big enough to handle the 2 flights which leave quite close together in the evening. The staff, however are exemplary - very welcoming, professional and friendly with a real sense of enjoying their interaction with the passengers. There is a good selection of food and drinks with very acceptable pre-flight dining. If only the T5 lounges were the same as this one.



BRITISH AIRWAYS TERRACES LOUNGE CUSTOMER REVIEW  - LONDON HEATHROW AIRPORT : T5 SOUTH

Review by : G Simpson

Date :   8 December 2009

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Shocked is all I can say. After trying the Concorde Lounge earlier in the year, the Terraces was a huge let down. We got to the airport 4 hours before the flight, yet told the spa was full. The food was mediocre, we had to ask for champagne. It was comfortable enough and the wifi was good.



BRITISH AIRWAYS TERRACES LOUNGE CUSTOMER REVIEW  - BERLIN TEGEL AIRPORT

Review by : D Wright

Date :   4 December 2009

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It's the attentive staff that makes this lounge a real pleasure. Staff members have always gone the extra mile to deal with seating, upgrade and flight change and other special requests. Efficiency and smiles are a great combination. Food and drink are average but adequate. Too bad the washrooms are outside the lounge.



BRITISH AIRWAYS BUSINESS CLASS LOUNGE CUSTOMER REVIEW  - HONG KONG AIRPORT

Review by : Fabrizio Ferraro

Date :   4 December 2009

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This lounge is shared by BA and Qantas and doesn't have many seats. So unless you get there quite early, you might find it difficult to find a seat. The seats are old and need a make over. The choice of drinks is limited. Only one red, one white and one sparkling wine (not champagne). The choice of food was limited to nuts, fruit, cold finger sandwiches, cheese and crackers and Asian snacks (very tasty). Okay selections of newspapers, no TV screens and a limited number of IT stations with one out of order. The lavatories were clean and so were the shower rooms.



BRITISH AIRWAYS BUSINESS CLASS LOUNGE CUSTOMER REVIEW  - ANTIGUA AIRPORT

Review by : Clive Drake

Date :   4 December 2009

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There is a daily flight to/from Gatwick from Antigua and it is a disGrace that BA use this shoddy "shared" lounge - landside at Antigua VC Bird Airport. Its like a tomb - windows are shuttered and those not - look into a large waiting area that never seems to be used. An array of snacks are left on the sideboard - a bit of cheese and raw vegetables - drinks are served by a waiter. Dire - if you travel to Antigua and miss it, dont worry about it.




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