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British Airways First and Business class, Terraces Airport lounge reviews


 

BRITISH AIRWAYS  First Class and Business Class Lounge customer reviews



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BRITISH AIRWAYS FIRST CLASS CONCORDE ROOM LOUNGE REVIEW  - LONDON HEATHROW AIRPORT - T5

Review by : Eric Hochstatter

Date :   9 January 2009

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First impressions are important and one is not let down despite the disorganisation of T5. Immediately after leaving security (to the right) there is a doorway to the Concorde Room. A member of the BA ground staff checks your boarding card, and opens the door for you. Immediately, you enter a warm and friendly environment. The lighting is not so bright to be dark but just right. There is the usual coat and bag check. The furnishings are plush and inviting. The addition of fireplaces really creates a cozy environment. The bar area is immaculate and well staffed. The availability of magazines and newspapers is good. The outside terrace area is also very nice. You have a rather good view of the interior of the airport whilst being able to gaze outside. The dining area cannot not be faulted. You are shown to your table, the menu given to you and your order taken in an almost breathless motion but without feeling rushed. Outside of the lounge, as you would enter from the main lounge area, is the Elemis Spa. This is an absolute must for anyone about to board a long- haul flight! However, I would recommend booking an appointment straightaway so as not to be disappointed about the range of services provided. Finally, the lavatories are certainly not standard. Each is its own room or cabin with a bidet and, of course, Elemis care products. The only difficulty I had was the so-called free Wifi service. Connectivity was a little cumbersome.

 


BRITISH AIRWAYS BUSINESS CLASS CLUB EUROPE LOUNGE REVIEW  - FRANKFURT AIRPORT - T2

Review by : Eric Hochstatter

Date :   9 January 2009

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My previous experience at the Frankfurt lounge was abysmal. This was surprising considering that I fly in and out of Frankfurt on a somewhat regular basis. However, I did write a complaint to BA about the state of the Frankfurt lounge. Even though I indicated that it was not necessary to contact me about my complaint, no less than two days later I received a phone call from BA asking me about my experience. This surprised me, as an e-mail would have sufficed. BA Frankfurt really cleaned up their act (literally). Whereas before the lounge was messy and the availability of food meager, now it was clean and a better range of snacks and nibbles was provided. I like the addition of the computers and internet service. The wifi system is as cumbersome as it is in LHR T5, but once you get there it is fine. Overall, well done to BA for getting its act together in Frankfurt!



BRITISH AIRWAYS BUSINESS CLASS TERRACES LOUNGE REVIEW  - COPENHAGEN AIRPORT

Review by : Alan Mackenzie

Date :   31 December 2008

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A small cosy area, and although nicely appointed, was rather let down by stained and worn carpeting/chairs. Although despite that it was clean and neat. A good selection of papers and magazines was available, and as this was a morning visit, a breakfast bar with crisp rolls, meats, cheeses jams etc. was laid out. All in all, a haven of peace for passengers who want to relax.



BRITISH AIRWAYS BUSINESS CLASS GALLERIES CLUB LOUNGE REVIEW  - LONDON HEATHROW AIRPORT Terminal 5

Review by : Lee Moon

Date :  31 December 2008

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Flying to NYC and used the South lounges as these are deemed to be less crowded than the North ones. Unhappy person checking boarding cards and no help offered if you have never been to the lounge before to help you navigate. Once inside a great place to relax, eat, rest and people watch. Self service hot and cold buffet breakfasts were good and the Spa is a great place to escape. Most longhaul flights leave from Satellite B and there is another full lounge facility there. Although smaller its a lot quieter and feels more cozy than the bigger ones in the main terminal. BA have raised the benchmark although toilet facilities a bit sparse.


 

BRITISH AIRWAYS BUSINESS CLASS GALLERIES CLUB LOUNGE REVIEW  - LONDON HEATHROW AIRPORT Terminal 5

Review by : Alan Mackenzie

Date :  31 December 2008

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This lounge is located at the north side of terminal 5, and is surprisingly on top of the Concord and First lounges. Although quite large it is made up of modular sections and gives the feeling of different rooms. Upon entering you can either turn left; Customer Service desk, Coffee bar and armchair seating, newspapers/mags and a view through large windows. Or turn right; a food bar, drinks bar, lots of bottles of wine in racks, eating seating; carry on to a computer section with 20+- computer points; further on scattered tables and armchairs with lots of newspapers/mags, to WCs L/H side (large cubicles and very well appointed); still further, a small cinema (large screen TV) which has either side seating with coffee bars and drink bars. Both the final areas overlook part of the Security Check stations and concourse. Despite being quite busy you could find plenty of seating away from the crowds.



BRITISH AIRWAYS BUSINESS CLASS LOUNGE REVIEW  - NEW YORK JFK AIRPORT

Review by : T Cho

Date :   31 December 2008

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Cathay Pacific passengers on Biz/First are directed to the British Airways Lounge in Terminal 7 of JFK. The Business lounge is a delight. It is very spacious with many seating options. There are computer stations as well as an onsite Elemis spa. There is a TV viewing room as well. The lounge is very clean and provides complimentary newspapers and a good choice of magazines. The catering was very nice. There were many options regarding top of the line beverage choices as well as many snack choices. Was very happy with the quality and quantity of the food choices. The wireless internet worked very well and the facilities were nice. Did not try the shower rooms, but the bathrooms were nice considering it was JFK. There was not much staff interaction, but when I first arrived, the staff appeared overwhelmed by the amount of glassware and garbage that was around, but after the BA flight to Heathrow boarded, they were able to clean up the mess. Since the CX flight I took left later than the BA flight, once the BA passengers left, the lounge was quieter and cleaner.



BRITISH AIRWAYS BUSINESS CLASS LOUNGE REVIEW  - LONDON GATWICK AIRPORT North Terminal

Review by : N Barnsley

Date :   25 December 2008

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Tranquil and cosy on a winter's afternoon. Staff, charming and attentive, and facilities, in general, excellent.



BRITISH AIRWAYS FIRST CLASS LOUNGE REVIEW  - PHILADELPHIA AIRPORT

Review by : Bill Atkins

Date :   24 December 2008

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A brand new lounge, which fails to meet passenger needs. The First area has 12 comfortable seats, not enough for a full cabin, even without Gold Card holders using it. The Club area is lacking in seating. Staff are friendly and pre-flight food is good.



BRITISH AIRWAYS BUSINESS CLASS LOUNGE REVIEW  - VANCOUVER AIRPORT

Review by : Peter Loren

Date :   11 November 2008

CLICK SCORETranquil and cosy on a winter's afternoon. Staff, charming and attentive, and facilities, in
general, excellent.TING

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Rather pedestrian and only adequate. Little in the way of food and almost all of it cold. Very utilitarian with only minimal effort made to produce any coziness or ambience.



BRITISH AIRWAYS BUSINESS CLASS LOUNGE REVIEW  - LONDON HEATHROW AIRPORT T5

Review by : F Ferraro

Date :   30 October 2008

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I visited both South and North lounges as I had lots of time on hands. They are both big although the North lounge seemed bigger. Good choice of breakfast and lunch food. very good choice of red wine. I like the canteen wine rack they keep in the wine area. Really disappointing with the magazine selection. Maybe BA is cutting costs on those? The selection of UK and foreign newspapers was rather good though. Very good sized individual toilet facilities.





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