BRITISH AIRWAYS  First Class and Business Class Lounge customer reviews

BRITISH AIRWAYS FIRST CLASS CONCORDE ROOM LOUNGE REVIEW  - LONDON HEATHROW AIRPORT - T5

Review by : Eric Hochstatter

Date :   9 January 2009

First impressions are important and one is not let down despite the disorganisation of T5. Immediately after leaving security (to the right) there is a doorway to the Concorde Room. A member of the BA ground staff checks your boarding card, and opens the door for you. Immediately, you enter a warm and friendly environment. The lighting is not so bright to be dark but just right. There is the usual coat and bag check. The furnishings are plush and inviting. The addition of fireplaces really creates a cozy environment. The bar area is immaculate and well staffed. The availability of magazines and newspapers is good. The outside terrace area is also very nice. You have a rather good view of the interior of the airport whilst being able to gaze outside. The dining area cannot not be faulted. You are shown to your table, the menu given to you and your order taken in an almost breathless motion but without feeling rushed. Outside of the lounge, as you would enter from the main lounge area, is the Elemis Spa. This is an absolute must for anyone about to board a long- haul flight! However, I would recommend booking an appointment straightaway so as not to be disappointed about the range of services provided. Finally, the lavatories are certainly not standard. Each is its own room or cabin with a bidet and, of course, Elemis care products. The only difficulty I had was the so-called free Wifi service. Connectivity was a little cumbersome.

BRITISH AIRWAYS BUSINESS CLASS CLUB EUROPE LOUNGE REVIEW  - FRANKFURT AIRPORT - T2

Review by : Eric Hochstatter

Date :   9 January 2009

My previous experience at the Frankfurt lounge was abysmal. This was surprising considering that I fly in and out of Frankfurt on a somewhat regular basis. However, I did write a complaint to BA about the state of the Frankfurt lounge. Even though I indicated that it was not necessary to contact me about my complaint, no less than two days later I received a phone call from BA asking me about my experience. This surprised me, as an e-mail would have sufficed. BA Frankfurt really cleaned up their act (literally). Whereas before the lounge was messy and the availability of food meager, now it was clean and a better range of snacks and nibbles was provided. I like the addition of the computers and internet service. The wifi system is as cumbersome as it is in LHR T5, but once you get there it is fine. Overall, well done to BA for getting its act together in Frankfurt!

BRITISH AIRWAYS BUSINESS CLASS LOUNGE REVIEW  - LONDON HEATHROW AIRPORT T5

Review by : F Ferraro

Date :   30 October 2008

I visited both South and North lounges as I had lots of time on hands. They are both big although the North lounge seemed bigger. Good choice of breakfast and lunch food. very good choice of red wine. I like the canteen wine rack they keep in the wine area. Really disappointing with the magazine selection. Maybe BA is cutting costs on those? The selection of UK and foreign newspapers was rather good though. Very good sized individual toilet facilities.