British Airways First Class and Business Class Lounge customer reviews

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BRITISH AIRWAYS FIRST CLASS LOUNGE CUSTOMER REVIEW  - BANGKOK SUVARNABHUMI AIRPORT

Review by : A Excel

Date :   31 December 2009

Arrived at Suvarnabhumi Airport a little early in order to check out BA/QF first class lounge. Very disappointed. Nothing special - if anything the Business Class lounge opposite was as good if not better. The First lounge was small, very limited food - cheese platter, 2 choices two types of rolls and wraps. Only difference between business and First was choice of wines and champagne.

BRITISH AIRWAYS FIRST CLASS LOUNGE CUSTOMER REVIEW  - MIAMI AIRPORT

Review by : Paul Donovan

Date :   24 December 2009

The lounge in Miami needs a total refurbishment, its old fashioned with a poor selection of food. A real let down.

BRITISH AIRWAYS TERRACES LOUNGE CUSTOMER REVIEW  - LONDON HEATHROW AIRPORT : T5 GALLERY NORTH

Review by : John Robinson

Date :   20 December 2009

Not worth the extra cost in my opinion. The lounge was busy - it was difficult to get a seat. The breakfast was paltry - tiny croissants for instance. There was no sense of luxury - an air of convenience and cost-effectiveness. Staff were not particularly polite.

BRITISH AIRWAYS FIRST/BUSINESS CLASS LOUNGE CUSTOMER REVIEW  - PHILADELPHIA AIRPORT

Review by : Bill Atkins

Date :   20 December 2009

Though this lounge is very new it really is not big enough to handle the 2 flights which leave quite close together in the evening. The staff, however are exemplary - very welcoming, professional and friendly with a real sense of enjoying their interaction with the passengers. There is a good selection of food and drinks with very acceptable pre-flight dining. If only the T5 lounges were the same as this one.

BRITISH AIRWAYS TERRACES LOUNGE CUSTOMER REVIEW  - LONDON HEATHROW AIRPORT : T5 SOUTH

Review by : G Simpson

Date :   8 December 2009

Shocked is all I can say. After trying the Concorde Lounge earlier in the year, the Terraces was a huge let down. We got to the airport 4 hours before the flight, yet told the spa was full. The food was mediocre, we had to ask for champagne. It was comfortable enough and the wifi was good.

BRITISH AIRWAYS TERRACES LOUNGE CUSTOMER REVIEW  - BERLIN TEGEL AIRPORT

Review by : D Wright

Date :   4 December 2009

It's the attentive staff that makes this lounge a real pleasure. Staff members have always gone the extra mile to deal with seating, upgrade and flight change and other special requests. Efficiency and smiles are a great combination. Food and drink are average but adequate. Too bad the washrooms are outside the lounge.

BRITISH AIRWAYS BUSINESS CLASS LOUNGE CUSTOMER REVIEW  - HONG KONG AIRPORT

Review by : Fabrizio Ferraro

Date :   4 December 2009

This lounge is shared by BA and Qantas and doesn't have many seats. So unless you get there quite early, you might find it difficult to find a seat. The seats are old and need a make over. The choice of drinks is limited. Only one red, one white and one sparkling wine (not champagne). The choice of food was limited to nuts, fruit, cold finger sandwiches, cheese and crackers and Asian snacks (very tasty). Okay selections of newspapers, no TV screens and a limited number of IT stations with one out of order. The lavatories were clean and so were the shower rooms.

BRITISH AIRWAYS BUSINESS CLASS LOUNGE CUSTOMER REVIEW  - ANTIGUA AIRPORT

Review by : Clive Drake

Date :   4 December 2009

There is a daily flight to/from Gatwick from Antigua and it is a disGrace that BA use this shoddy "shared" lounge - landside at Antigua VC Bird Airport. Its like a tomb - windows are shuttered and those not - look into a large waiting area that never seems to be used. An array of snacks are left on the sideboard - a bit of cheese and raw vegetables - drinks are served by a waiter. Dire - if you travel to Antigua and miss it, dont worry about it.