BRITISH AIRWAYS FIRST CLASS CONCORDE ROOM LOUNGE REVIEW  - LONDON HEATHROW AIRPORT - T5

Review by : Eric Hochstatter

Date :   9 January 2009

First impressions are important and one is not let down despite the disorganisation of T5. Immediately after leaving security (to the right) there is a doorway to the Concorde Room. A member of the BA ground staff checks your boarding card, and opens the door for you. Immediately, you enter a warm and friendly environment. The lighting is not so bright to be dark but just right. There is the usual coat and bag check. The furnishings are plush and inviting. The addition of fireplaces really creates a cozy environment. The bar area is immaculate and well staffed. The availability of magazines and newspapers is good. The outside terrace area is also very nice. You have a rather good view of the interior of the airport whilst being able to gaze outside. The dining area cannot not be faulted. You are shown to your table, the menu given to you and your order taken in an almost breathless motion but without feeling rushed. Outside of the lounge, as you would enter from the main lounge area, is the Elemis Spa. This is an absolute must for anyone about to board a long- haul flight! However, I would recommend booking an appointment straightaway so as not to be disappointed about the range of services provided. Finally, the lavatories are certainly not standard. Each is its own room or cabin with a bidet and, of course, Elemis care products. The only difficulty I had was the so-called free Wifi service. Connectivity was a little cumbersome.

BRITISH AIRWAYS BUSINESS CLASS CLUB EUROPE LOUNGE REVIEW  - FRANKFURT AIRPORT - T2

Review by : Eric Hochstatter

Date :   9 January 2009

My previous experience at the Frankfurt lounge was abysmal. This was surprising considering that I fly in and out of Frankfurt on a somewhat regular basis. However, I did write a complaint to BA about the state of the Frankfurt lounge. Even though I indicated that it was not necessary to contact me about my complaint, no less than two days later I received a phone call from BA asking me about my experience. This surprised me, as an e-mail would have sufficed. BA Frankfurt really cleaned up their act (literally). Whereas before the lounge was messy and the availability of food meager, now it was clean and a better range of snacks and nibbles was provided. I like the addition of the computers and internet service. The wifi system is as cumbersome as it is in LHR T5, but once you get there it is fine. Overall, well done to BA for getting its act together in Frankfurt!

BRITISH AIRWAYS BUSINESS CLASS GALLERIES CLUB LOUNGE REVIEW  - LONDON HEATHROW AIRPORT Terminal 5

Review by : Lee Moon

Date :  31 December 2008

Flying to NYC and used the South lounges as these are deemed to be less crowded than the North ones. Unhappy person checking boarding cards and no help offered if you have never been to the lounge before to help you navigate. Once inside a great place to relax, eat, rest and people watch. Self service hot and cold buffet breakfasts were good and the Spa is a great place to escape. Most longhaul flights leave from Satellite B and there is another full lounge facility there. Although smaller its a lot quieter and feels more cozy than the bigger ones in the main terminal. BA have raised the benchmark although toilet facilities a bit sparse.

BRITISH AIRWAYS BUSINESS CLASS LOUNGE REVIEW  - LONDON GATWICK AIRPORT North Terminal

Review by : N Barnsley

Date :   25 December 2008

Tranquil and cosy on a winter's afternoon. Staff, charming and attentive, and facilities, in general, excellent.