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First Class Airline Lounge reviews, Business Class Airline Lounge reviews and Frequent Flyer Lounge reviews written by fellow travellers, reporting on their experiences and the standards for Airline Lounges at airports across the world


British Airways First Class and Business Class Lounge customer reviews

  4 Star Airline

   
 
   
 

Read the latest British Airways First Class and Business Class Lounge Reviews

 


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BRITISH AIRWAYS FIRST CLASS GALLERIES LOUNGE REVIEW  - T5, LONDON HEATHROW AIRPORT

Date :   8 July 2013

Review by : P Donald (Australia)

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Recommended

The aesthetics of the lounge are very pleasing, the food and service levels are dismal. Food is served under hot lamps, but unfortunately they don't do their work, food is cold. Attempting to speak to staff made no difference. British Airways are expensive, customers who part with well earned cash deserve an above average experience. This wasn't average, it was dismal.



BRITISH AIRWAYS FIRST CLASS CONCORDE ROOM LOUNGE REVIEW  - T5, LONDON HEATHROW AIRPORT

Date :   8 July 2013

Review by : N White (UK)

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Recommended

Very poor. The quality and choice of the food has gone downhill. They must be on an economy drive or changed supplier as the difference has been very noticeable. BA are falling behind in the premium class. I'm writing this in the lounge on the world's slowest Internet connection too!



BRITISH AIRWAYS FIRST CLASS CONCORDE ROOM LOUNGE REVIEW  - T5, LONDON HEATHROW AIRPORT

Date :   8 July 2013

Review by : David Carter (UK)

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Recommended

First time flying in First through T5, and huge disappointment with the Concorde Lounge - no dedicated security checks means you stand in a queue for 30 minutes. Lounge is small and cramped - staff poorly trained and clearly have no natural customer service flair. Restaurant booths were full when we were there - staff were unhelpful and no booking system meaning you need to go back over and again to find space (in the end we went to the Gordon Ramsey opposite the lounge). Orders not fulfilled in the bar area or the 'terrace'. Carpets stained and the whole room looking tired. Elmis spa has no dedicated area for First, in fact we couldn't get in - as priority is 'first come' rather than First then Business. Overall, don't use this lounge and T5 as any kind of reason to fly British Airways!



BRITISH AIRWAYS FIRST CLASS CONCORDE ROOM LOUNGE REVIEW  - T5, LONDON HEATHROW AIRPORT

Date :   30 May 2013

Review by : Pat Marwick (UK)

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Recommended

Very disappointed in the Concorde Room. The dining staff seemed almost irritated that we wanted breakfast. Scrambled eggs were cold. I'm still waiting for the second cup of coffee I requested. Very pleasant seating outside in the terrace area, but so difficult to catch the attention of the staff. I eventually went up to the bar myself but the one guy was busy filling orders for the waitresses and I had to wait to catch his attention. I saw no food except for the food served in the dining area. Next time we will go to the Galleries Lounge and help ourselves.



BRITISH AIRWAYS (BOLERO) BUSINESS CLASS LOUNGE REVIEW  - WARSAW AIRPORT

Date :   30 May 2013

Review by : J Rodder (UK)

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Recommended

The BA lounge at Warsaw airport is located after Immigration control on the lower level. A fairly quiet lounge with hot and cold drinks available but a poor selection of snacks. Crisps and nuts seem to make up BA's choice of food in Warsaw, although a few stale bread rolls were available with cheese. The lounge offers a basic product.



BRITISH AIRWAYS GALLERIES BUSINESS CLASS LOUNGE REVIEW  - ROME FIUMICINO AIRPORT

Date :   30 May 2013

Review by : J Henson (UK)

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Recommended

Late morning flight to Heathrow. I found the lounge relatively easily. Warm welcome, limited flight information in the lounge but flight was called in plenty of time (40 minutes prior) and boarding had only just started when we arrived. Travelling to the gate (G12) involved using a shuttle/train so it is worth giving yourself plenty of time. Lounge very spacious. Newspapers available but no English language magazines. Food limited but - too late for breakfast and too early for lunch. Catering consisted of crisps, nuts, fruit and a few pastries. Coffee machine broken. Beer on tap but another passenger commented that the barrel needed to be changed. Plenty of alcohol available including prosecco. Luggage storage space available. Toilets decent and within lounge.



BRITISH AIRWAYS GALLERIES BUSINESS CLASS LOUNGE REVIEW  - GATWICK AIRPORT

Date :   30 May 2013

Review by : J Henson (UK)

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Recommended

Mid morning flight to Rome, a reasonably warm welcome at the front desk. Decent selection of newspapers and magazines. The lounge was very busy and it was a struggle to find 2 seats, in particular, ones surrounded by used glasses, plates and cups. Wi-fi was difficult to connect to although more the fault of myself and my iPad. Password readily displayed and there is a a guide in the lounge for iPad users. Champagne available on request and (unusually) freely available in the bar area. Selection of basic breakfast items, juices and snacks. There is very limited hot food available in this lounge. Toilets very clean.



BRITISH AIRWAYS "JOAN MIRO" BUSINESS CLASS LOUNGE REVIEW  - BARCELONA AIRPORT

Date :   17 April 2013

Review by : Christopher Slater-Walker (UK)

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Recommended

We had some difficulty finding this lounge; on our first attempt at following the "VIP" signs we ended up at a different lounge, where we could have stayed, but we were advised that there was another lounge much closer to our gate, which was in fact the case. It's a comfortable lounge and it didn't seem too busy even on a Friday evening. There are different types of seating, including desks and tables, as well as a lot of very comfortable armchairs. There is a very nice rest area which is kept in semi- darkness with beds where you can take a nap. There are plenty of drinks available, including wines, spirits, coffee and various soft drinks. The food is a little disappointing, consisting of a small range of sandwiches (a fresh batch was delivered while we were there and they seemed quite freshly made) and various other snacks. Nothing more substantial is available. There seems to be no more than 15 minutes of free wifi available, which is rather disappointing for a business lounge. Together with the poor signage towards the lounge, and the obvious lack of airport staff in general, for the first- time visitor, this lounge gets an average score from us. If you know where it is already then you may find it better. We did enjoy the chance to relax for a couple of hours before our departure though.



BRITISH AIRWAYS TERRACES BUSINESS CLASS LOUNGE REVIEW  - BERLIN TEGEL AIRPORT

Date :   5 April 2013

Review by : H Pugh (UK)

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Recommended

The lounge is a bit tired and Wi-Fi access is via a password at the reception area. In terms of refreshments the lounge has to be the worst I have ever experienced. Snacks were just about it, and they were few and far between. There was a large basket of biscuit for cheese but no cheese on offer. When I enquired about this at reception I was curtly told “we offer sandwiches from 3pm. That's it!” I entered the lounge at 12:30pm. Some beer, spirits and wine were available, but not a great selection. There are no toilets in the lounge so to go you have to take everything with you and it's a trek!



BRITISH AIRWAYS GALLERIES SOUTH BUSINESS CLASS LOUNGE REVIEW  - TERMINAL 3, LONDON HEATHROW AIRPORT

Date :   8 March 2013

Review by : B Johnston (UK)

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Recommended

What a disappointment. Canteen style food. Food served in metal canteen holders were a fitting receptacle for clumps of penne pasta and tomato sauce. Cheese served in the same metal container, chunks of cheddar and indifferent blue. No wonder the majority were feasting on Kettle Chips as the only fresh oasis in a sea of processed food. We were tempted to slip next door to the One where we knew we could order a fresh cooked snack before boarding but instead we are hopeful that the food on board may be better and therefore we will maintain our appetites. Shame on BA for not show casing the Best of British fare when passengers are leaving the UK.



BRITISH AIRWAYS BUSINESS CLASS LOUNGE  - LONDON HEATHROW AIRPORT

Date :   18 February 2013

Review by : Mark McCutcheon (Singapore)

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Recommended

As a Qantas Club member, my wife, two young children and I were refused entry as our children were counted as guests. A few days earlier we were allowed entry to the BA lounge in Vancouver and we have never had problems with Qantas lounges. BA's policy here is unfair to families travelling with kids. To make matters worse I raised the issue with the 'manager' and experienced appalling customer service bordering on vindictiveness.



BRITISH AIRWAYS TERRACES BUSINESS CLASS LOUNGE  - ROME FIUMICINO AIRPORT

Date :   14 February 2013

Review by : A Twigg (UK)

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Recommended

Not very well signposted to the location of the lounge, I just happened to look left at the correct time! Excellent lounge though! Reception is staffed is by informative and jolly staff. As the lounge is only used by a handful of flights each day it is quiet and you can easily find yourself in a nice corner with a couple of tables and chairs to spread out. Full selection of wines, spirits and beers were on offer with Peroni on draft which is a great addition to any airline lounge. Hot drinks machine was working. A good range of food was on offer with an assortment of finger sandwiches that weren't dry or tasteless. Nice little pasta pots also added a twist to the offerings. A good selection pastries. In terms of comfort the seating was good. The furnishings and little details gave it the signature British Airways lounge feel. Lack of departures screen can make you slightly anxious that you'll see your plane trundle past as you are fully reclined at one of the window seats. But the receptionist insists she will call the flight for you, but being British we need to see it to believe it - by using the free Wi-Fi in the lounge keeping an eye on your flights status is possible. Overall a fantastic terraces lounge outside of the UK. Much larger than required but not going to complain! Food on offer left me content and drinks on offer were of expected quality.



BRITISH AIRWAYS TERRACES BUSINESS CLASS LOUNGE  - GATWICK AIRPORT

Date :   4 February 2013

Review by : Michael Miller (UK)

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Recommended

Visited this lounge on a late Monday afternoon. There were very few people in the lounge when we arrived so no problems finding a comfortable seat. The choice of food was very limited and the same as every time we use this lounge, The only hot option was soup which although very good, surely should not be the only choice in the middle of winter. Other options were salads, cold pasta dish and sandwiches (which were beginning to curl at the edges!) The drinks available were, as usual, excellent with good wines, good choice of spirits and non alcoholic beverages The staff were helpful and friendly. The only thing that lets this premium lounge down is the uninspired food choice.



BRITISH AIRWAYS BUSINESS CLASS LOUNGE REVIEW  - BERMUDA AIRPORT

Date :   18 January 2013

Review by : Chris White (UK)

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Recommended

There's almost nothing after customs except the BA Lounge. Great range of drinks and wines. Cheese and biscuits and a small range of sandwiches and wraps. No outside windows and quite small. Warm welcome. Comfortable seating.



BRITISH AIRWAYS TERRACES BUSINESS CLASS LOUNGE  - T5, LONDON HEATHROW AIRPORT

Date :   18 January 2013

Review by : Roger Tilling (UK)

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Recommended

It's a trip up a few escalators at the end of the Terminal 5 departure lounge. Once you are finally there, it is a quiet and spacious haven with varous zones - you can use the internet, relax on a sofa or at a table. There are various points for coffee and tea, wines and spirits as well as a nice food area. For me, it was morning and there was a selection of bacon rolls, other hot breakfast items, yoghurt, sliced fresh fruits and juices. The washrooms were clean and shower facilites were also available. There is a similar lounge close to security, but that is planned mainly for domestic/european passengers. The one at the far end of T5 is better.



BRITISH AIRWAYS GALLERIES SOUTH BUSINESS CLASS LOUNGE REVIEW  - T5A, LONDON HEATHROW AIRPORT

Date :   3 January 2013

Review by : J Henson (UK)

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Recommended

Visited the BA Lounge Galleries South lounge in T5A prior to a long haul flight to Asia. Very welcoming staff on the front desk. Good selection of newspapers and magazines available. Decent wi-fi which permitted streaming. The cinema area is a good place to relax. Basic but filling selection of hot food available including cous cous, pasta and jacket potatoes with various fillings. Good selection of wines available. Attentive staff seemed to be working in the lounge and lounge was kept clean and tidy. Only minor criticism is that on my several recent visits to this lounge it has been very busy or seemingly near capacity with trouble getting a seat anywhere near the buffet area or the sofa area that overlooks the main concourse and the coffee is of vending machine standard. Otherwise this is a very good facility.



BRITISH AIRWAYS BUSINESS CLASS LOUNGE REVIEW  - SAN FRANCISCO INT'L AIRPORT

Date :   22 November 2012

Review by : Derek Salter (South Africa)

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Recommended

Easy to find. Pleasant welcome. Comfortable seating and good view of airport. Varied and tasteful food. Direct access from the lounge to the plane. Just what a lounge should be.



BRITISH AIRWAYS BUSINESS CLASS LOUNGE REVIEW  - T5 NORTH, LONDON HEATHROW AIRPORT

Date :   8 November 2012

Review by : Kevin Tunnicliffe (UK)

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Recommended

Arrived at about 11am and the bacon and rolls were, thankfully still available. Crowded when we first went in the lounge cleared toward midday. Bacon et al replaced by pastries and fruit.



BRITISH AIRWAYS TERRACES BUSINESS CLASS LOUNGE REVIEW  - T3, MANCHESTER AIRPORT

Date :   7 November 2012

Review by : Keith Williams (UK)

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Recommended

A spacious comfortable lounge but the selection of food available is no where near as good as that available in LHR T5. However, much better than most US airport lounges.



BRITISH AIRWAYS TERRACES FIRST/BUSINESS CLASS LOUNGE REVIEW  - MANCHESTER AIRPORT

Date :   4 September 2012

Review by : K Tunnicliffe (UK)

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Recommended

Compared to other BA lounges in the UK and abroad this one really sucks. The location is good as the lounge is circular, overlooking the main airside lounge and with runway views. The seating was tired and food was almost non existant. We had a midmorning transatlantic flight with American (booked through BA) and there was no evidence of the bacon rolls and other delights we are used to in Terminal 5. Toilets were in poor condition and the staff were lacklustre to say the least.



BRITISH AIRWAYS FIRST CLASS CONCORDE ROOM LOUNGE REVIEW  - T5, LONDON HEATHROW AIRPORT

Date :   6 August 2012

Review by : A Hickling (UK)

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Recommended

Used the Concorde Room in the run up to the Olympics and the height of the school holidays, but it wasn't over crowded. I booked a cabana which has a day bed, tv, free telephone, writing desk, bathroom and the option to order room service. The staff regularly walked around taking orders from passengers and were delivered efficiently and with a smile. The lounge was also cleared of any glasses, plates etc and was kept very tidy. The spa treatment was also very good, but you need to book in advance to be sure of a treatment. The food choices were excellent for both lunch and dinner, accompanied by a selection of vintage champagnes and fine wines.



BRITISH AIRWAYS FIRST CLASS CONCORDE ROOM LOUNGE REVIEW  - T5, LONDON HEATHROW AIRPORT

Date :   6 August 2012

Review by : S Lawrie (UK)

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Recommended

Great breakfast, excellent service. However, no massage slots available and sneered at for not booking in advance although never received any information or suggestion to do so. Was never required on previous flights to/from NY. Was spoken to as though I was a complete idiot for not booking before arriving and this was 3 hours before my flight.



BRITISH AIRWAYS FIRST CLASS LOUNGE REVIEW  - VANCOUVER AIRPORT

Date :   6 August 2012

Review by : S Lawrie (UK)

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Recommended

Very small with no privacy. Close to gate so you can sit and watch plane being loaded. Poor selection of food and drink. Some strange sandwich fillings so ended up with a bag of crisps. WI-fi very slow. Toilets only had 2 cubicles to share with club lounge. Disappointing.



BRITISH AIRWAYS GALLERIES BUSINESS CLASS LOUNGE REVIEW  - T5 NORTH, LONDON HEATHROW AIRPORT

Date :   19 June 2012

Review by : T McLaughlin (UK)

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Recommended

Bright, airy, great views. Quite busy for 6.15 on Sunday morning but I guess there were a lot of passengers having arrived fro the US, Far East and Australia. Lots of seating, and quite varied seating from armchairs to bar stools. Staff exceptionally friendly. Food OK, but plentiful. Could do with a few more sockets for charging iPhones etc. Overall a very good experience.



BRITISH AIRWAYS ADMIRALS CLUB LOUNGE REVIEW  - T2A, PARIS CDG AIRPORT

Date :   19 June 2012

Review by : T McLaughlin (UK)

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Recommended

Pleasant enough lounge. Separate area for those who want to watch TV. Not a great selection of drinks, food adequate. Plenty of power points. You don't get blinded by the sun in this lounge, as you do in other areas of the airport, including the walk to the lounge from Security.





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