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First Class Airline Lounge reviews, Business Class Airline Lounge reviews and Frequent Flyer Lounge reviews written by fellow travellers, reporting on their experiences and the standards for Airline Lounges at airports across the world


British Airways First Class and Business Class Lounge customer reviews

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Read the latest British Airways First Class and Business Class Lounge Reviews

 


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BRITISH AIRWAYS BUSINESS CLASS LOUNGE REVIEW  - TURIN AIRPORT

Date :   21 January 2014

Review by : D Chamberlain (UK)

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Recommended

Disappointing and poor quality. From the challenge in finding the lounge to the surly receptionist to the very poor range of snacks, this was a real disappointment. I was flying British Airways, and it is to be hoped that they will try to persuade the airport to improve this lounge. Small in size, basic in furnishings, poorly lit. One bottle of wine only in the whole lounge and a choice of one type of beer. Snacks with very little choice and poor quality. Lavatories were outside of the lounge. Unhelpful staff.



BRITISH AIRWAYS BUSINESS CLASS LOUNGE REVIEW  - ST PETERSBURGH AIRPORT

Date :   21 January 2014

Review by : D Chamberlain (UK)

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Recommended

Much improve. They have enlarged the lounge and offer a reasonable range of snacks, sandwiches and drinks. The beer/wine is fine and the snacks of a good quality. Friendly staff and excellently located. Clean, well maintained. I suspect they will need to upgrade it more for the 2018 World Cup as it is relatively basic by some standards, but is none the less, safe, quiet, clean and friendly. I have been to this lounge many times -it does its job.



BRITISH AIRWAYS FIRST CLASS LOUNGE REVIEW  - LONDON GATWICK AIRPORT

Date :   17 January 2014

Review by : Chris Willett (UK)

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Recommended

I am a gold member with BA. On 28th December I was flying to Tampa with my wife and three youngsters that we care for, access to the lounge was denied which I accepted but not having seen the notice not to remove refreshments when I took three small soft drinks and three packets of crisps out to the children, I was virtually attacked on my return with a BA staff member waving his finger at me stating it was a massive No no for me to do this. I was publicly humiliated with his loud out burst for what I thought to be a small crime! The staff member was rude, arrogant and had zero customer service skills, I would like to name and shame but feel this would lower me to his level. On our quick exit I did point out to him that I had seen numerous other clients taking stock from the lounge but this observation was ignored. BA have responded to my complaint stating that they have passed my concerns onto the LGW management team.



BRITISH AIRWAYS GALLERIES BUSINESS CLASS LOUNGE REVIEW  - T5A SOUTH, LONDON HEATHROW AIRPORT

Date :   10 January 2014

Review by : J Tung (UK)

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Recommended

Busy lounge in T5A South before New Year. Very dark and uninviting. Limited viewing area most of the seats face inward the building. Very limited choice of food - few sandwich, one soup and some cakes. Good selection of wines but depends on where you sit. Good wifi. Service was very slow (not attentive) and the receptionists weren't welcoming. A very disappointing lounge.



BRITISH AIRWAYS TERRACES BUSINESS CLASS LOUNGE REVIEW  - ABERDEEN AIRPORT

Date :   10 January 2014

Review by : J Tung (UK)

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Recommended

Terrace Lounge in Aberdeen has just been renovated. Friendly staff, spacious seating/working area and good selection of soft drink, also one red/white wine on offer. Food is limited to sandwich and cakes but that's sufficient for a regional airport.



BRITISH AIRWAYS "PIEMONTE" BUSINESS CLASS LOUNGE REVIEW  - TURIN AIRPORT

Date :   10 January 2014

Review by : K Bong (UK)

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Recommended

This new lounge opened just a week ago. It is absolutely appalling. There is no food All the trays are empty. Juice dispensers are empty. Coffee machines don't work. Only a few packets of cheap biscuits in a basket. When I asked the staff (who was rude and unhelpful) if the trays and juice dispensers would be refilled, the answer was no, and he walked away. This was 10am. The lounge looks pleasant and comfortable enough. In the end orange juice was made available but we would have to approach the staff to ask for it. WIFI is not free.



BRITISH AIRWAYS CONCORDE FIRST CLASS LOUNGE REVIEW  - T5, LONDON HEATHROW AIRPORT

Date :   6 January 2014

Review by : L Shurey (Qatar)

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Recommended

Not an experience I will repeat , poor service very slow which in hindsight was a blessing given the quality of the food when it finally arrived. To see how a lounge should be run fly Qatar Airways.



BRITISH AIRWAYS GALLERIES BUSINESS CLASS LOUNGE REVIEW  - T3, LONDON HEATHROW AIRPORT

Date :   30 December 2013

Review by : D Chamberlain (UK)

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Recommended

This might not have the 'wow factor' of Terminal 5 lounges it is very good. A fairly long trek to get there but efficient, friendly, professional, more spacious than you first think. Good internet, excellent range of wines. Food is good quality, though a little lacking in variety and with tiny plates! Good variety of seating and very pleasant environment. You can work, relax, sleep or whatever you need to here. Clearing up service seems a little under staffed as used plates and glasses can take a long time to be collected - but BA would benefit from more staff on this duty, the ones who are there are good.



BRITISH AIRWAYS GALLERIES BUSINESS CLASS LOUNGE REVIEW  - T5, LONDON HEATHROW AIRPORT

Date :   30 December 2013

Review by : D Chamberlain (UK)

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Recommended

bustle of the main terminal. Very efficient staff clearing away, welcoming reception staff. Breakfast food is excellent. Wide selection of excellent wines and other drinks. Good internet and very clear information boards. It does get busy, of course, but manages this well. Clean bathrooms.



BRITISH AIRWAYS BUSINESS CLASS LOUNGE REVIEW  - T4S, MADRID BARAJAS AIRPORT

Date :   30 December 2013

Review by : D Chamberlain (UK)

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Recommended

Very good overall. I have visited this lounge a number of times - the variety of food can be a little inconsistent at times, but the quality is good with a good mix of cold and warm snacks, salads etc. Good range of drinks, and nice selection of wine - though it is a pity that the Cava has seemingly been withdrawn! Comfortable, large, bright with natural light and excellent view of the runway - huge glass front the lounge which extends along its whole length. Reception is friendly and professional. Wifi system is frustrating - you have to collect scratchcards from reception which only last 30 minutes - seems unnecessary. Its a little bit of a challenge to find the lounge but well worth when you do.



BRITISH AIRWAYS TERRACES BUSINESS CLASS LOUNGE REVIEW  - ROME FIUMICINO AIRPORT

Date :   23 December 2013

Review by : R Lightbody (UK)

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Recommended

FCO-LGW I entered the lounge after a long a hot journey to the airport. The lounge was quiet and it was being shared by the other one world airlines. There was no hot or cold food, there were only crisps. There were plenty of drink options. I was very disappointed as British Airways have a few flights out of Rome to London Heathrow, London Gatwick and London City.



BRITISH AIRWAYS TERRACES BUSINESS CLASS LOUNGE REVIEW  - NEW YORK JFK AIRPORT

Date :   23 December 2013

Review by : R Vines (UK)

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Recommended

Surprisingly poor. The pre-flight buffet was unappetizing. I found nothing I wanted to eat and the staffer on the door to that section (keeping away other airline's passengers) was unfriendly to the point of rudeness. The main lounge is horribly lit. You have to find someone if you want a glass of Champagne and there are not that many staff around. It is so different from Virgin's lounge at JFK, I'm just confused. By contrast, the BA lounge at City Airport in London is fine.



BRITISH AIRWAYS BUSINESS CLASS LOUNGE REVIEW  - LONDON CITY AIRPORT

Date :   23 December 2013

Review by :R Vines (UK)

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Recommended

The BA all-business service to JFK was a fine flight. The lounge at City is surprisingly good for a fairly small space. The snacks and drinks were fine and staff serving was friendly and efficient. (The hike to the washrooms is tiresome.)



BRITISH AIRWAYS FIRST CLASS LOUNGE REVIEW  - NEW YORK JFK AIRPORT

Date :   22 November 2013

Review by : H Rowe (USA)

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Recommended

I received complimentary use of this lounge when I took an Iberia flight that connected in NY. I heard that BA has great lounges, so I was looking forward to it. It was a letdown to say the least. I was greeted to 3 stale inch-wide sandwich slivers on a tray set off to the side. Bottles of water had not been replenished. I was starving and asked they would be replenishing food/drinks etc. I was told that everything would arrive around 6 - when I asked this question, it was about 2 pm. It was also extremely hot in the lounge; hot to the point where certainly something must have been wrong with their air systems. Pay for use of this lounge? Not a chance. In fact, you'd have to pay me.



BRITISH AIRWAYS GALLERIES FIRST CLASS LOUNGE REVIEW  - JOHANNESBURG OR TAMBO AIRPORT

Date :   22 November 2013

Review by : Richard Berger (USA)

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Recommended

British Airways Galleries First lounge at JNB is the worst airport lounge I have visited. BA should be absolutely ashamed to call this a lounge, much less a first class lounge. Slow unusable internet, poor or non-existent service. Lousy food which is identical to the adjoining business lounge, Champagne sitting in lukewarm water with no ice for 2 hours.



BRITISH AIRWAYS "VIP" BUSINESS CLASS LOUNGE REVIEW  - BARCELONA AIRPORT

Date :   15 November 2013

Review by : M Thompson (UK)

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Recommended

Easy to find but very uncomfortable to sit in. Choose between massive armchairs that are far too big or sit at the small tables that are used for eating on rock hard dining chairs. Good range of drinks on offer but limited snacks. Only 15 minutes Wifi free, any more you pay for.



BRITISH AIRWAYS GALLERIES BUSINESS CLASS LOUNGE REVIEW  - NORTH TERMINAL, GATWICK AIRPORT

Date :   15 November 2013

Review by : R Gordon (UK)

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Recommended

Busy but not over-full. I arrived for some lunch snacks before 1455 Marrakech departure. I'm vegetarian, so it would be appreciated if the sandwiches could be labelled. Plenty of salad options and quiche or soup, but plates are a bit on the small side. Alcoholic drinks available on a self-service basis, but it appeared a glass of fizz was available if you asked for it (I saw it being carried out to people). The big drawback about this lounge is that it doesn't have enough power points. The only ones I could find were situated next to seats right round the L shaped lounge to the left. Also, it's not clear to passengers where the toilets are, if you miss them on the way in. Loads of people are left wandering aimlessly around the computer area, only to have walk back all the way round to the entry/exit. Signs? The coffee is still excellent from the machine - why it's so foul onboard Club Europe is anyone's guess. My only other moan is that unless you're a frequent flyer from LGW, it's not clear how far the gate is from the lounge. No map on the mobile app, nor anything in the Highlife magazine. Gate 54 appeared and I wasn't sure if I had to walk all the way over that irritating airbridge which adds another 10 minutes to your journey.



BRITISH AIRWAYS "INN AT ATLANTA" BUSINESS CLASS LOUNGE REVIEW  - ATLANTA AIRPORT

Date :   15 November 2013

Review by : S Albury (UK)

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Recommended

This lounge has a very limited range of food and drink but this would be just about acceptable if there was somewhere to escape the relentless sax led funk background music. Dreadful.



BRITISH AIRWAYS GALLERIES BUSINESS CLASS LOUNGE REVIEW  - TERMINAL 5, LONDON HEATHROW AIRPORT

Date :   7 October 2013

Review by : Les Young (USA)

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Recommended

We had a two hour wait in the lounge and found it to be very comfortable and the complimentary hot and cold food was excellent. There was a complimentary bar as well. Free Wi-Fi and special areas for viewing TV programs and also working areas with desktop computers.



BRITISH AIRWAYS "LA CROIX DU SUD" BUSINESS CLASS LOUNGE REVIEW  - TOULOUSE AIRPORT

Date :   7 October 2013

Review by : Tony McLaughlin (UK)

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Recommended

Much improved from my last visit 3 years ago. WiFi is available, the bathrooms are in the lounge. It is air conditioned. It is bigger. Good selection of drinks, although you have to ask the desk to replenish. Snacks only. Very good for a regional airport.



BRITISH AIRWAYS TERRACES BUSINESS CLASS LOUNGE REVIEW  - NORTH TERMINAL, GATWICK AIRPORT

Date :   7 October 2013

Review by : Roger Tilling (UK)

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Recommended

The last time I visited the LGW BA Terraces lounge it was on two floors - now there is only one. Entry was fast, and there is a good selection of food and drinks on offer. It was about midday, and there was a full and extensive salad buffet with cold cuts. There was also a selection of sandwiches. The wide drinks selection is there. But the sheer volume of passengers makes it like a January sale. BA has removed a number of flights from Gatwick and moved them to Heathrow, and halved the floor space of its lounge as a result. However, the remaining floor space isn't enough for the flights still operating from Gatwick. So expect crowds, empty food trays, no drink glasses and occupied showers. Rest assured that the sandwiches will never be stale - they are never available long enough to get that way.



BRITISH AIRWAYS FIRST CLASS CONCORDE ROOM LOUNGE REVIEW  - T5, LONDON HEATHROW AIRPORT

Date :   7 October 2013

Review by : D Burrows (UK)

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Recommended

Superb level of service - attentive and friendly without being "over the top". Excellent range of wine and other drinks. Very good food. Calm and relaxed atmosphere. Excellent washroom facilities.



BRITISH AIRWAYS GALLERIES BUSINESS CLASS LOUNGE REVIEW  - TERMINAL 5 SOUTH, LONDON HEATHROW AIRPORT

Date :   7 October 2013

Review by : T McLaughlin (UK)

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Recommended

Much better than the North Lounge. Ample breakfast food. Comfortable and serene. Recommended.



BRITISH AIRWAYS FIRST CLASS LOUNGE REVIEW  - BANGKOK SUVARNABHUMI AIRPORT

Date :   7 October 2013

Review by : Alan Wan (UK)

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Recommended

Decent food on offer, cheese, cakes, a curry, mushroom soup and some thai titbits that were very tasty. Reasonable wine choice mainly Australian including sparkling wine rather than champagne. Staff were very efficient at clearing plates. There appeared to be plenty of showers, although I didn't need to use them. The only negative was painfully slow WiFi, I gave up trying. I also tried to JAL lounge, it was more spacious, but BA had better drink and marginally better food.



BRITISH AIRWAYS BUSINESS CLASS LOUNGE REVIEW  - TERMINAL 5 SOUTH, LONDON HEATHROW AIRPORT

Date :   7 October 2013

Review by : Nadia Ridout-Jamieson (UK)

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Recommended

Ridiculously busy, dirty and poor food. How did BA ever sink so much? The North lounge at Heathrow is now beyond the pale and the south lounge is not much better. It is not a pleasant experience and compares unfavourably to the Virgin lounge at Heathrow by some distance. It's hard to find any privacy in these lounges. The food, at best, is of average quality and I am unsurprised to read that the Food Standards Agency has ordered improvements in basic hygiene levels in these lounges. I'm afraid I too, myself off to the Eat cafe for coffee. I felt the 1.75 I paid there was better value and certainly the coffee was better. Shame on you BA. For the prices you charge you should treat your Club class passengers with more respect.



BRITISH AIRWAYS BUSINESS CLASS "LE ANFORE" LOUNGE REVIEW  - ROME FIUMICINO AIRPORT

Date :   7 October 2013

Review by : M Ackermans (Australia)

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Recommended

This is the worst lounge that I have been in. Breakfast only sweet biscuits, sweet croissants, some sandwiches - early in the morning, and once the food is gone, it is gone. So do yourself a favour and do not come to the Le Anfore lounge as it is not worth the trouble. I would hate to think what they charged Qantas for the orange juice and the coffee we had.



BRITISH AIRWAYS "PLAZA PREMIUM" LOUNGE REVIEW  - T3, TORONTO PEARSON AIRPORT

Date :   7 October 2013

Review by : Robert Donnelly (Canada)

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Recommended

Overall, a disappointment, even with a discount. Because time blocks are sold based upon your departure time, we were obliged to "buy" 3-hours of access when we only needed two. On the plus side, the lounge is calm, airy, comfortable, and has great views of the tarmac. On the other hand, staff were indifferent, and insufficiently aware of the needs of the "buffet" station. The food itself was barely okay. Selection and quality were narrow. The "hot" dishes most certainly were not, and I worried about that. Wine selection was also okay. House selection(s) were Canadian brands. Was it worth $85CAD+? No.



BRITISH AIRWAYS FIRST CLASS LOUNGE REVIEW  - PHILADELPHIA AIRPORT

Date :   16 September 2013

Review by : A York (UK)

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Recommended

Poor wifi, lazy staff and pokey lounge. Front desk ran out of buffet tickets for business class diners and just generally feels badly organized. I did a speed test on the wi-fi and it was <1 mb/s. lounge is shared with AA but really can't accommodate many people at all. Some nice armchairs in first area but otherwise cramped and uncomfortable. I fly out out here often and it's just not good enough for BA.



BRITISH AIRWAYS BUSINESS CLASS LOUNGE REVIEW  - TERMINAL 3, TORONTO AIRPORT

Date :   15 August 2013

Review by : James Myers (UK)

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Recommended

I visited this lounge at the end of a wonderful trip to the Niagara Falls area for a family reunion, flying in and out of Toronto from London. Part of the enjoyment was travelling in business class (Club World) and on the return trip I had several hours to enjoy the Lounge before the night flight. What made it special for me was the very kind and attentive manager, Tony (I don't have his surname). And it wasn't just Tony as all the staff were very nice and welcoming. They are good ambassadors for BA!



BRITISH AIRWAYS GALLERIES BUSINESS CLASS LOUNGE REVIEW  - SAT B, TERMINAL 5, LONDON HEATHROW AIRPORT

Date :   1 August 2013

Review by : D West (UK)

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Recommended

Thought we'd try the lounge as it was yards away from departure gate. What a pleasant surprise. Quiet and peaceful and away from the crowds in the mail lounge. I think it's even better than First!



BRITISH AIRWAYS FIRST CLASS CONCORDE ROOM LOUNGE REVIEW  - T5, LONDON HEATHROW AIRPORT

Date :   1 August 2013

Review by : A Simon (France)

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Recommended

I found this lounge great for relaxing and unwinding, as only British Airways first class passengers are allowed in. Unless you have your 5000 frequent flier tier points to get a Concorde Room Card, all gold and silver card holders use the galleries lounges, meaning this one is much more quiet and peaceful. Staff did a good job keeping the lounge clean, but sometimes this meant that they took a bit too much time to fulfill passenger's requests. Although they definetly did not outdo themselves in terms of the restroom/shower quality, they did a good job with it and I found each well kept. Business center had pretty fast Internet and wifi worked well. Although the food options offered were all very tasty, one thing I disliked about this lounge was that those options were pretty limited and other than a few main course choices there were only light snacks available upon request. Overall, I think Britsh Airways took a good risk by not making this lounge extremely large and instea d putting their focus on the quality of the area, and I would definetly visit again and recommend it to others.



BRITISH AIRWAYS FIRST CLASS CONCORDE ROOM LOUNGE REVIEW  - T7, NEW YORK JFK AIRPORT

Date :   1 August 2013

Review by : A Simon (France)

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Recommended

The only downside to this lounge is that it doesn't open until 4pm for the evening flights (I am not sure if it is open in the morning for the morning flight out of JFK) so if you have a long layover chances are you will have to spend some time in the Galleries First and Terraces Lounges, which are nice, but don't touch the quality of this lounge. A very tranquil and peaceful area, British Airways has made sure there are almost too many staff members so that, while food is prepared, the lounge is cleaned, etc., there are also staff available to help with anything you need. When dinner is available, the quality and choice of food is fantastic, and there is a wide selection of snacks available upon request when in search of something lighter. The wifi works well, and there are also 3 computers in the back. A small quiet room that could easily be missed provides a nice place to relax. The only negative to this lounge is that the spa/shower rooms are not in the Lou ge, so to take a shower I had to walk across the terminal and into the Business class lounge, but it's a small terminal, so it's not that bad. Overall, this has to be one of my favorite lounges in the world, and I actually prefer it over the Concorde room at London Heathrow.



BRITISH AIRWAYS GALLERIES FIRST CLASS LOUNGE REVIEW  - T5, LONDON HEATHROW AIRPORT

Date :   8 July 2013

Review by : Alan Wan (UK)

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Recommended

Having visited the BA First lounges at JFK and LGW and being disappointed I was very surprised how good the lounge was. Lots of space and natural light and good food and drink choice. The Mrs and I had made to order food as well as helping ourselves to the hot buffet and cakes, we felt very spoilt. Nice champagne, only let down was the Johnny Walker Blue available at LGW was missing.



BRITISH AIRWAYS TERRACES FIRST & BUSINESS CLASS LOUNGE REVIEW  - T1, DUBAI INT'L AIRPORT

Date :   8 July 2013

Review by : B Wijesinghe (USA)

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Recommended

31 May 2013, afternoon and evening usage due to a long layover. The lounge space is quite nice, and functions reasonably well, despite lacking shower facilities. The glass tube shaped terminal building offers nice tarmac views from this lounge. The food service is merely average most of the day, but the beverage service is quite good. A dinner buffet was served much too late for the "Sleeper Service" flight. BA does this to exclude the CX customers who share the lounge, but it gives BA passengers only about an hour prior to boarding, leaving very little time for flexibility. Lounge front counter staff members were outstanding, and went out of their way to make me feel welcome. Overall, one of the nicer BA lounges, though not quite as well equipped as their lounges at LHR T5.



BRITISH AIRWAYS TERRACES BUSINESS CLASS LOUNGE REVIEW  - EDINBURGH AIRPORT

Date :   8 July 2013

Review by : I Johnstone (Australia)

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Recommended

Very small lounge for the size of airport and became very busy toward departure time of mid afternoon flight. Very attentive reception staff. Food on offer at approximately 1400 hrs was fine (sandwich selection, pastries, soup, biscuits, crisps, nuts, etc). Lounge staff cleared and cleaned up efficiently. This lounge just needs to be extended as it is too small. Close to gates 10 +11 for the LHR flights and boarding calls made timely.



BRITISH AIRWAYS GALLERIES NORTH BUSINESS CLASS LOUNGE REVIEW  - TERMINAL 5, LONDON HEATHROW AIRPORT

Date :   8 July 2013

Review by : D Salter (South Africa)

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Recommended

Good welcome. Despite being busy plenty of seating - either for sitting at table to eat or just sitting. Great selection of food which was frequently refreshed. Clear up service of used plates and mugs somewhat slow. Great viewing of planes landing. Toilet facilities clean and sufficient.






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