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First Class Airline Lounge reviews, Business Class Airline Lounge reviews and Frequent Flyer Lounge reviews written by fellow travellers, reporting on their experiences and the standards for Airline Lounges at airports across the world


British Airways First Class and Business Class Lounge customer reviews

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Read the latest British Airways First Class and Business Class Lounge Reviews

 


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BRITISH AIRWAYS GALLERIES FIRST CLASS LOUNGE REVIEW  - T5, LONDON HEATHROW AIRPORT

Date :   23 October 2011

Review by : B Wijesinghe (USA)

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Recommended

Spacious lounge with comfortable and quiet seating areas. The selection of food and beverage is excellent, though service when ordering from the menu is slow. Many computer terminals and helpful staff at the inner Customer Service desk. The decorative glass screens between seating areas are lovely when lit if dark outside. The lounge location benefits from nice views of the tarmac and taxiways. The showers and Elemis Health Spa are located outside the lounge, and shared with the Galleries Business Class Lounge that is located above.



BRITISH AIRWAYS BUSINESS CLASS (ADMIRALS CLUB) LOUNGE REVIEW  - LOS ANGELES AIRPORT

Date :   22 October 2011

Review by : J Samuels (UK)

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Without a doubt the most miserable business lounge on this planet. Having travelled from London and using the fantastic BA lounge, I had the misfortune to land in LA and through a reciprocal arrangement with BA I used the American Airlines Admirals Club lounge. It's a joke - you pay for almost everything, the only free stuff consists of things like lukewarm and stewed instant coffee, stale biscuits and a few bruised pieces of fruit. You get one drink voucher and no wifi access unless you are a member. Suggest you give this place and American Airlines a wide berth! Unfortunately my next leg is with American Airlines and no surprises, you have to pay for in flight coffee and food! I will never fly with budget airline American Airlines again!



BRITISH AIRWAYS FIRST CLASS CONCORDE LOUNGE REVIEW  - T5, LONDON HEATHROW AIRPORT

Date :   22 October 2011

Review by : R Beagley (USA)

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I was frankly very disappointed. Only half of the food on the bar menu was available, and someone did tell me about other food options that were apparently available, but they mumbled so much, I have no clue as to what they said - at the third time of asking I gave up.



BRITISH AIRWAYS BUSINESS CLASS GALLERIES LOUNGE REVIEW  - T5 NORTH, LONDON HEATHROW AIRPORT

Date :   18 September 2011

 Review by : C Adams (UK)

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At the bag drop in Terminal 5, the British Airways staff member let me know that the Galleries North lounge would be much closer to my flight's departure gate than the South lounge. I had not used the North lounge before, and went along there assuming it would be the same as the South lounge. In fact, it was much less enjoyable. The North lounge is significantly smaller, and was extremely crowded with almost all the seats taken. It was noisy, hot and felt congested with passenger's carry-on bags filling the walkspace. The food selection was similar to the South lounge, but the range of magazines available was very limited. Next time, I will know to go straight to the South lounge whichever gate my flight leaves from, and just leave the extra time to walk up to the gates at the north of the terminal.



BRITISH AIRWAYS BUSINESS CLASS "TERRACES" LOUNGE REVIEW - GENEVA AIRPORT

Date :   14 September 2011

 Review by : Ian Ford (UK)

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Fairly large lounge visited on a Sunday evening. Standard Terraces, comfortable, recently updated, free wi-fi. The staff are friendly and efficient at clearing tables and ensuring the, limited, offerings are kept up to date. Only one red and one white wine, small selection of spirits and the food is only light snacks, but what there is is of a good quality nice tartlets, mini sandwiches etc). Overall a good experience, it is a nice place to wait for a flight.



BRITISH AIRWAYS FIRST CLASS CONCORDE ROOM LOUNGE REVIEW - NEW YORK JFK AIRPORT

Date :   1 August 2011

 Review by : A Hickling (UK)

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This is a newly refurbished lounge, modelled on the Concorde Room at LHR. Very comfortable and plenty of space as this lounge is for exclusive use of BA passengers only travelling in First. The food and beverages were of high quality and a dining area if you wished to use it. The wifi was a bit slow, so gave up in the end. The spa facilities are upstairs in the Terraces lounge and so are shower facilities.



BRITISH AIRWAYS FIRST CLASS CONCORDE ROOM LOUNGE REVIEW - T5 LONDON HEATHROW AIRPORT

Date :   1 August 2011

 Review by : A Hickling (UK)

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A great lounge with plenty of high quality and comfortable seating. The dining options are extensive and there is also an extensive range of drinks to choose from. The private cabanas are good to use as you have more seclusion from the rest of the lounge, and have your own bathroom, day bed, TV, writing desk and you can order room service too. There is also a telephone in the room where you can phone for free anywhere in the world. The Boardroom has free computers and a printer and the seats are original Concorde chairs. There are secure storage facilities for your belongings and clean bathroom facilities.



BRITISH AIRWAYS BUSINESS CLASS LOUNGE REVIEW  - SEATTLE AIRPORT

Date :   19 July 2011

 Review by : Greg Bell (Australia)

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The only hot food available were plastic containers of Two-Minute Noodles. Alcohol is served from a bar which is not always tended - you have to ring a bell and wait. The only other food is packets of crisps, crackers, cheese. The windows are blocked off by translucent blinds, making it rather claustrophobic.



BRITISH AIRWAYS FIRST CLASS CONCORDE ROOM LOUNGE REVIEW  - T5 LONDON HEATHROW AIRPORT

Date :   5 July 2011

 Review by : Bill Atkins (USA)

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The Concorde Room really has lost its exclusive feel. It was very crowded, and from the destinations people were travelling too, full of passengers not travelling in First - it is supposed to be only for First passengers according to the BA hype. The staff spent much time discussing their work issues loudly in full hearing of the passengers. Staff do not actively patrol to see if anyone needs anything which is odd, since nothing on offer is available self-service. Food service was O.K., but not very professional and the presentation on the plate would be fine for a transport caff. The whole deal falls short of what one expects of true first class service, but of course that is typical of the whole experience on BA.



BRITISH AIRWAYS FIRST CLASS LOUNGE REVIEW  - SYDNEY AIRPORT

Date :   5 July 2011

 Review by : A Gibson (Australia)

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The Sydney Qantas First Lounge could quite possibly be the best first class lounge on the planet. Great menu, premium restaurant style food cooked to order and service excellent. Drink menu and the spa are something else. If your into aviation and like seeing the air field activity and the planes coming and going the view is spectacular. Staff very attentive and the meals, papers and Internet service excellent. I've travelled a bit First class and this lounge is the new standard. Five star comfort. Didn't really want to get on the plane.



BRITISH AIRWAYS FIRST CLASS LOUNGE REVIEW  - HOUSTON AIRPORT

Date :   14 June 2011

 Review by : A Edmonds (UK)

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The first class lounge in Houston is pathetic, no showers and no food whatsoever except crisps and pre packed biscuits, also no champagne. How can they call this First Class I don't know! Business Class lounge is better as they did have a few rather dried up sandwiches.



BRITISH AIRWAYS FIRST CLASS LOUNGE REVIEW  - CHICAGO O'HARE AIRPORT

Date :   4 May 2011

 Review by : R Lubbers (USA)

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Not much in the way of sandwiches or snacks on display, but there were some cookies, and a modest bar selection. The pre-flight dinner in a private dining area (across the hall, actually in the Business Lounge) was excellent, with a nice salad and well-prepared entree and a choice of excellent dessert. Nice choice of wines as well. The First lounge itself is actually rather small and feels a bit cramped - very pleasant staff, however, who let us know that our flight was boarding and were apologetic about the half-hour delay.



BRITISH AIRWAYS BUSINESS CLASS LOUNGE REVIEW  - LONDON HEATHROW AIRPORT, T5

Date :   4 May 2011

 Review by : R Lubbers (USA)

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Huge lounge, lots of people, but no sense of being crowded. Superb selection of liquor, including Grey Goose and other premium brands, nice wine selection as well. Fairly extensive selection of snacks of all kinds - some of the sandwiches were superb. Huge area with many computer work stations with good high speed internet service.



BRITISH AIRWAYS FIRST CLASS LOUNGE REVIEW  - HONG KONG AIRPORT

Date :   2 May 2011

 Review by : Gregory Kohll (Israel)

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Lounge operated by Qantas. Quieter than Business Class Lounge, but the food selection was disappointing, especially compared to Cathay Pacific. Wireless access was provided by the airport and it was difficult to connect. I don't think this lounge matches the standards of the First Class lounges operated by Cathay Pacific and British Airways.






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