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BRITISH AIRWAYS TERRACES LOUNGE CUSTOMER REVIEW  - LONDON HEATHROW AIRPORT : T5 SOUTH

Review by : G Simpson

Date :   8 December 2009

Shocked is all I can say. After trying the Concorde Lounge earlier in the year, the Terraces was a huge let down. We got to the airport 4 hours before the flight, yet told the spa was full. The food was mediocre, we had to ask for champagne. It was comfortable enough and the wifi was good.

BRITISH AIRWAYS TERRACES LOUNGE CUSTOMER REVIEW  - BERLIN TEGEL AIRPORT

Review by : D Wright

Date :   4 December 2009

It's the attentive staff that makes this lounge a real pleasure. Staff members have always gone the extra mile to deal with seating, upgrade and flight change and other special requests. Efficiency and smiles are a great combination. Food and drink are average but adequate. Too bad the washrooms are outside the lounge.

BRITISH AIRWAYS BUSINESS CLASS LOUNGE CUSTOMER REVIEW  - HONG KONG AIRPORT

Review by : Fabrizio Ferraro

Date :   4 December 2009

This lounge is shared by BA and Qantas and doesn't have many seats. So unless you get there quite early, you might find it difficult to find a seat. The seats are old and need a make over. The choice of drinks is limited. Only one red, one white and one sparkling wine (not champagne). The choice of food was limited to nuts, fruit, cold finger sandwiches, cheese and crackers and Asian snacks (very tasty). Okay selections of newspapers, no TV screens and a limited number of IT stations with one out of order. The lavatories were clean and so were the shower rooms.

BRITISH AIRWAYS BUSINESS CLASS LOUNGE CUSTOMER REVIEW  - ANTIGUA AIRPORT

Review by : Clive Drake

Date :   4 December 2009

There is a daily flight to/from Gatwick from Antigua and it is a disGrace that BA use this shoddy "shared" lounge - landside at Antigua VC Bird Airport. Its like a tomb - windows are shuttered and those not - look into a large waiting area that never seems to be used. An array of snacks are left on the sideboard - a bit of cheese and raw vegetables - drinks are served by a waiter. Dire - if you travel to Antigua and miss it, dont worry about it.

BRITISH AIRWAYS FIRST CLASS LOUNGE CUSTOMER REVIEW  - LONDON GATWICK AIRPORT

Review by : Clive Drake

Date :   4 December 2009

As a Gold card member I could use this lounge (unlike Heathrow's Concorde lounge which is exclusive for 1st passengers) as I awaited my flight to Antigua. Carpet very worn and dull as was most of the chairs and seating; everything felt like a 60s time warp. Food/breakfast was OK - nothing to speak about. Coffee machine appeared to be the only thing different to the club terraces option. Disappointing.

BRITISH AIRWAYS TERRACES LOUNGE CUSTOMER REVIEW  - LONDON HEATHROW AIRPORT T5 SOUTH

Review by : R Broome

Date :   10 November 2009

The new BA lounges at T5 are a haven from the hustle and bustle of the terminal itself, providing an ample selection of self-service hot and cold food, wines, beers and spirits. The environment is calm and pleasing, yet being one not to usually write reviews, there is something going on today which is just not right. With 2.5 million people unemployed I am bewildered at the attitudes of some of the staff. It seems that they are either so disinterested or haven't got a clue what to do. For the past hour, I have watched the same person arrange, re-arrange and re-arrange again, the same three bottles of wine. She did temporarily take a break from wine arranging to take one of the jugs of juices and top up the one 3 neighbours again. Would have maybe expected her to go to the kitchen and maybe refill the empty one. The empty jug simply goes back into its place on the counter. All this happening whilst all around there are tables full of empty glasses, plates, cups etc. As I sit here, my partner has just ordered a glass of champagne. Champagne duly arrives, and waitress leaves. With empty tray. Call me old fashioned, but maybe just maybe she could have taken one, if not two of the dozens of dirty glasses and plates with her on her empty tray whilst she meanders back to the kitchen?

BRITISH AIRWAYS BUSINESS CLASS LOUNGE CUSTOMER REVIEW  - MILAN MALPENSA AIRPORT

Review by : F Ferraro

Date :   8 September 2009

The BA lounge in MXP is an old style terrace lounge. The lounge is very clean and the staff friendly and welcoming. The food served is quite good, all Italian style focaccia sandwiches, small pizzas etc. The choice of drinks is good with lots of typical Italian drinks available. Good selection of newspapers and a few IT stations although only one was working properly. There was also a smoking room available. Dirty plates and glasses were cleared continuously.

BRITISH AIRWAYS BUSINESS CLASS LOUNGE CUSTOMER REVIEW  - KIEV AIRPORT

Review by : Martin Brown

Date :   7 September 2009

This is a shared lounge used by several airlines - pleasantly surprised with plenty of seating available. Lounge looks modern with lots of natural daylight, spacious, clean. On one side is quite a large bar. No self service for coffee, tea etc, you go to the bar and have your drink prepared for you - I think this gives a more personal service. On the bar is a menu listing available sandwiches. Around the lounge were monitors displaying flight information and announcements were made frequently about boarding or gate changes, which is in contrast to Heathrow T5 where there are no announcements. I prefer announcements as you don't need to keep getting up. Near reception is a smoking room with a television displaying the news. The smoking room was as comfortable as the main lounge and was just as clean, with staff clearing cups and plates regularly across the entire lounge. A magazine rack was located near the entrance with daily newspapers and magazines in Russian, Ukrainian and English, but staff weren't clearing left newspapers often. When my flight was called the gate was literally 30 feet away. This lounge certainly was a relaxing retreat away from the crowds and I wish more were like this.

BRITISH AIRWAYS FIRST CLASS LOUNGE CUSTOMER REVIEW  - SINGAPORE CHANGI AIRPORT

Review by : J Maclean

Date :   2 September 2009

This is easily the poorest of all the BA 1st class lounges I have frequented. It is a reasonably large space which fills up very rapidly within a few hours of the 2 to 3 late night flights back to London. Very often you will struggle to find a comfortable seat. I no longer eat anything in this lounge as the quality of the catering is not up to scratch. You will hardly ever find a UK newspaper (unless you are 3-4 hours early) and I can't think of a single redeeming feature of this lounge - not even a good view. It is well overdue a complete refurbishment and the general decor is grubby and tatty. Singapore - London is a very busy route for BA and presumably therefore somewhat profitable. If you travel the same route with Singapore Airlines the lounges are far superior as is the general lounge service.

BRITISH AIRWAYS GALLERIES SOUTH LOUNGE CUSTOMER REVIEW  - LONDON HEATHROW AIRPORT T5

Review by : F Ferraro

Date :   31 August 2009

I found the lounge very comfortable. Enough space for everyone although it was a Friday before a bank holiday weekend. The choice of hot food is limited but appropriate. Used plates and glasses are promptly removed by the staff who are polite and assist requests promptly. I didn't use the showers but the Elemis receptionist went out of her way and gave me her unused personal Elemis lip saver although these products were not generally available to passengers. BA should improve the magazines selection.

BRITISH AIRWAYS CLUB WORLD LOUNGE CUSTOMER REVIEW  - LONDON HEATHROW AIRPORT T3

Review by : Gordon Wallace

Date :   15 August 2009

The new club lounge at T3 is very nice, large and spacious with different seating areas. There was a large selection of both hot and cold food. The red and white wines are in different seating areas which is slightly strange and champagne is only available if you ask. The staff were attentive and customer service could not be faulted.