US Airways Customer Reviews and US Airways Passenger Trip Reports

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Flew CLT-SFO-CLT. Both flights were on brand new A321s, the seats were comfortable and spacious, and I managed the get an exit row on the way back. Flights were long but flight attendants kept the drinks flowing, and were happy to give you a full can of soda when asked. I bought a snack box for $4.50 which I thought was worth it. For the cheap price I paid, Us Airways gets my vote.

Flew US Airways yesterday. Flight from SDY to PHL was not too bad. I think it was late by about 15 minutes, but made it to connecting flight no problem. Flight from PHL to ATL was full and right after I had my boarding pass scanned I hear an announcement that all carry-ons will now have to be checked. I was already walking toward the plane. Well, somehow it turns out there wasn't room for my bag (should have stowed it in a bin many rows in front of my seat), but there wasn't a flight attendant nearby to direct me. At this point, I have reached my assigned seat and have about 15 people in the aisle behind me waiting to get to their seats, while I'm trying to get the attention of the flight attendant (who was at the back of the plane). I then must basically shove people out of the way to get to the front where I'm told unclear directions on what to do. I was given no tag prior to boarding and just place my bag outside the plane hoping it doesn't get left. The customer service was a 0. I usually fly Delta, and now I know why. They at least try to help and give you directions on what to do, rather than just stand at either end of the plane ignoring people. I only flew US Airways because I had to.

My wife and I were traveling back from Rome to Charlotte NC. Flight boarded an hour late, once boarded we sat on the tarmac for an hour before the pilot informed us that there was a problem with the AC and we had to go back. We sat on the plane without any air-conditioning and 20 minutes or so we were informed by the pilot that it would only be a little bit longer. After another hour and another announcement, we look out the window and see all luggage being taken off the plane. Another hour goes by and we are finally informed the flight is cancelled. No one had any answers for us. The pilot and flight attendants passed the buck to other US employees that would greet us with answers once we got of the plane. There was no one to help any of us until we got to baggage claim. One poor US employee was set to deal with all of Economy class. It took hours and lots of sketchy information but we were all sent to a one and a half star hotel for the night. They had another flight scheduled for the next day thankfully. Everything went according to plan until we are ready to take off and the pilot informs us that they don't have a correct flight plan. We waited for over an hour while US air got us a correct flight plan. To make matters worse the TV's in our seats didn't work for the entire trip. It was miserable. Next time I will pay extra to fly to another city to take a different airline.

For 2 years in a row our flights home have been cancelled but we were not told until we reached Philadelphia. The first year we ended up in Germany to find out I was booked on the connecting flight to Manchester but my husband wasn't. Thank goodness that Lufthansa staff were great and sorted it. This year after messing us around for hours again in Philadelphia they announced that the flight was cancelled for technical reasons (ground crew damaged the front wheel pushing it back). We were told to rebook our own flights and find our own hotel accommodation (2 nights) which we had to pay for. The eventual refund didn't even cover the cost of the hotel let alone all the other expenses. Staff had zero interest.

My husband was on a business trip and was able to finish early. For an extra $200 we got him an earlier flight. The pilots were late showing up! My husband missed his connecting flight which was supposed to land in RDU at around 8.30. They put him on the next flight to RDU which was supposed to land at 11.30pm. It ended up not landing until midnight. They refused to refund any of the money my husband paid for an earlier flight. We could understand if it was weather or mechanical problems. This flight was late because the pilots did not show up for work on time! We will not be flying US Airways for family vacations or anything else.

I had a carry on luggage that they made me check because they said it was too big, when I've taken it multiple times on flights. When I bought it, the tag specifically said 'carry on'. Ridiculous. Staff member was very rude in handling the situation. He threw out "I'm not asking you. I'm telling you." Very rude and unacceptable behavior. I will never fly US Airways again.

I flew from LGW-CLT-DFW 15th June and I must admit that US Airways really are good on the International long hauls. The in-flight entertainment was excellent with individual TV screens on the back of the seats of the A330-300 aircraft. With over 30 different movies, music channels, TV channels and games, there is plenty to keep you entertained on a long haul flight. The staff were friendly and helpful. Our flight was full on the way out and on the way back and so the over head lockers were full but the crew still managed to make sure everything was packed away safe and sound. I have joined their Dividend Miles club as I intend to fly to Dallas about 3 times a year. It's just the food that needs a little work on especially if you have allergies like myself but above all US Airways is good.

Knew I would miss one of my flights the day before it and at great expense made my own way to the airport where I was supposed to be connecting, then called to let them know only to be told my remaining flight itinerary had been cancelled unless I coughed up $250 per person to take half the flight I had booked in the first place. Staff are rude and unprofessional on board, sighing loudly, airing their drama in front of all the passengers, basically throwing pretzels at people, and just generally making it clear they don't really want to be there. Seats are cramped and filthy. I used to be indifferent about them but will now pay more to avoid them.

Horrible flight experience! I traveled with a 10 lb dog from Seattle to Phoenix. This was a business trip and paid full price for my flight ($620) and for the pet in cabin fee ($250 - and the pet carrier is also counted as one of my 2 carry-ons). The flight to Phoenix was innocuous enough. The place where I was told to place my pet and his carrier (under the seat in front of my seat) was extremely warm. Brought to the FA's attention, they just smiled and said - 'the cabin temp is fine and we can't do anything about it'. The return flight was where my nightmares came to fruition. The flight was oversold so we were not guaranteed or given a seat until the end of boarding. Being the last one boarded, the person that checked us in came screaming through the plane asking for my paperwork for the dog, meaning the receipt of my payment for him. I was still settling in and she was insistent that I give her the paperwork now. Doesn't US Airways keep track of their own paperwork? Same person kept berating me for having a dog and ridiculed my in front of all the passengers to the point where the person seated next to me voiced how badly she felt that we were treated so poorly. The place where my dog was placed was once again overheated! Thanks US airways for ruining our trip and charging us an exorbitant amount.

I had sworn I would never fly US Air again after a missed connection in Phoenix and major gate change run- around over the last year. I wound up flying them again due to few other options. Surprisingly, this time both flights were on time, but the seats were very uncomfortable and they only came through the cabin offering drinks once (on a flight from SFO to Charlotte). No snacks, for purchase only. No inflight movies. Had to pay $25 each way to check my bag (though I'm unfortunately getting used to that). I awoke an hour before landing (on a red-eye) at about 4am, to a very loud announcement that went on for 10 minutes! We had to listen to the stewardess give this loud overly enthusiastic sales pitch to sign up for the US Air Mastercard! On the other 3 flights I had to take with them I got to hear the same commercial! They make no effort to be green or eco-friendly. No recycling, and lots of trash. The stewardesses were giving people two styrofoam cups each for their coffee or tea. On eco-friendly flight ratings, they rank lowest for no effort to be more environmentally conscience.

This is a truly awful airline for domestic flights. Had a 30 minute flight from Philadelphia. My flight showed a more than 2 hour delay, so managed to get the earlier flight which was only 1 hour and 50 minutes late. Staff made changes with great reluctance and minimum of effort. Also had to pay $50 to get on the earlier flight which left with 6 empty seats on a 37 seat plane. This is an experience which is repeated almost every trip I take. If I had any choice, I would never ever fly with these people again.

Flew From BWI to FCO via PHL. Worst flight ever, both going and return. Flight staff are rude, flights were late, no information given for connections. When you ask someone they don't want to answer you or pretend they don't know. They are sitting behind a desk in front of a computer and you cant tell me where my flight is?

I flew US Airways from California to Greece, and it was horrible. Unfortunately they have the most direct flight available from the West Coast, but I won't make the mistake of flying with them again. My problems started on the second leg of the journey from the East Coast to Athens. I tried to upgrade to first class and was told by the ticketing agent that they may able to upgrade me at the gate. When I got to the gate they said the flight was full, but that I may be able to upgrade once onboard if someone didn't make it. Onboard I was rudely told "We do not upgrade Sir". What airline does not let you pay for an upgrade? The crew on the connecting flight from the East Coast across the Atlantic was rude and condescending at best, and the bathrooms smelt and were overflowing with garbage by the middle of the flight. It seemed like the plane was too small with too many passengers for a transatlantic flight. On the way home, they changed our gate from the East Coast to California without telling us. We arrived at the original gate only to find out that the new gate was in a different terminal. We had about a 1 hour layover and barely made it to our connecting flight. My seat did not recline for the home stretch of the journey which was about 8 hours and we had no meal. Needless to say, I will not fly with them again.

My wife and I hold Gold star level cards with star alliance and were refused priority boarding despite proof of our level. Also we were shouted down by a rude imbecile of a gate agent. Writing to US Air resulted in stupid platitudes but no recompense of the miles which were rightfully ours. Nor a resolution to the complaint. We spend more than $50,000 per year on flights but we will never spend $1 more with US Air. Just spent $100 per person extra with Delta to avoid this rude airline.

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