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	US Airways Customer review :  24 October 2011 by S Houghton    (UK)
	Rating : 1/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	Was not informed our flight from Manchester to Philly on 24th October was cancelled until reaching airport. Hundreds of passengers in same situation had to queue for hours to be rescheduled. Total chaos! Why weren't any of us kept up to date? We were offered another flight 3 days later which was totally unacceptable. Thanks to this airline my husband and I have missed our son's wedding on the 25th. This is not a one-off situation. My son travelled the same airline/flight a week earlier and missed his connecting flight because of delays. I should have believed the poor reviews and booked another airline. Very disappointed and angry.

	US Airways Customer review :  23 October 2011 by Heather Arculeo    (UK)
	Rating : 2/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	LHR to Charlotte. There was over 2 hour delay, first a tyre had to be replaced, when this was fixed it was announced another tyre had to be replaced, shortly after this a mechanical fault was found! I am all for safety but felt this was unacceptable and should have been found at the same time. We missed our connecting flight because of this, were herded like cattle at Charlotte Airport through Customs, where there was no organisational queues everybody not knowing where to go or which queue to get into. We were booked into another flight to RDU could not contact our family who were meeting us there, which meant they were stressed as to where we were as well. Coming home from RDU we were again delayed nearly 2 hours, but our flight did not leave for LGW for 5 hours so had plenty of time. On this flight there were many passengers who missed their connections at LGW. Happily our flight from PHL was on time, something of a miracle according to fellow passengers. This is the third time we have travelled with US airways, each time saying never again. But this time we mean it and would rather pay extra to have a stress free journey.

	US Airways Customer review :  17 October 2011 by B Patrick    (Canada)
	Rating : 3/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	Just flew last week from Calgary to Palm Springs via Phoenix. Unfortunately we only got as far as Phoenix as the rest of the flight was cancelled. There was no announcement and we just had to wait around to find this out for ourselves! When we asked about the next flight out we were told they were organizing a bus to take us the rest of the way! We paid for a flight and we given a bus! I will not fly this airline again.

	US Airways Customer review :  15 October 2011 by R Venkat    (UK)
	Rating : 1/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	Worst airline ever. Had my first 2 flights cancelled from London to Philly and from Philly to Boston. They were rescheduled, no food voucher on both occasions. Next flight Boston to Chicago did not even have my name on it, because the reservation had been changed without my authorization. Had to wait to be rescheduled to another flight 2 hours later - so who would account for this error that was completely unacceptable (mind you its not a cancelled flight). Would never risk travelling on US airways again.

US Airways customer review :  15 October 2011 by R Fire   (UK)

Manchester to SFO via Philly. What seemed particularly ridiculous was that the plane on the transatlantic legs (A333) had significantly less legroom than the A321 on the US legs. I'm an average sized guy, just under 6ft tall, and it was the tightest space I can remember on any flight. And, to make it worse, the aisle seats on both sides of the A333 had the foot room significantly reduced by having the in-flight entertainment box located there. The connecting flight seemed positively spacious by comparison!

US Airways customer review :  11 October 2011 by Robert Ingelhart   (USA)

My wife and I were booked GJT to GYM connecting in PHX. When we arrived in Phoenix, we were late to our connecting flight and boarding had closed. The plane was still there and thanks to an app I have on my phone, it was late leaving. There was plenty of time to get us on the flight but US Airways refused to let us on. We were stuck in Phoenix with no luggage and had the choice of waiting 24 hours for the next flight or taking a 10-hour bus ride to our destination. Of course they refused hotel or meal vouchers and were incredibly rude about it. We opted for the bus ride just to get it over with. Our travel companions made the same flight the next day. Luckily their flight was on time and they made the connection with only 7 minutes to spare. It is ridiculous to schedule flights that close and not support their customers when they fail so miserably. This was just about our worst experience with an airline ever.

US Airways customer review :  11 October 2011 by K Callahan   (USA)

In the past two weeks I have flown US Air thru Washington Reagan twice. Both times I have encountered delays and/or cancellations with my flights. Both times the agents at the gate and the customer service reps at the ticket counter were less than helpful. Many times they had less information than people were getting on their phones or laptops. The flights are never "delayed" they just change the departure time by 15 min to 30 min to keep you right there at the gate then cancel with no hotel voucher and no food voucher. Some ticket agents allowed people to be rebooked thru a different airline while others said US Air would not allow that because they wouldn't want to lose out on the money, how about a consistent policy and helping the customer. Bad customer service!

US Airways customer review :  11 October 2011 by J Putnam   (UK)

Flight from Charlotte to London Gatwick. The actual flight was ok and flight attendants brisk and experienced - but, I was seated in 19B and the passenger occupying the seat in front put his seat into the recline position as we were taxiing out to the runway. I politely informed him this was against safety regulations and a passing flight attendant adjusted his seat upright. As soon as she was out of sight, he put his seat back into a recline. His seat was inches from my face. I pushed it forward and he became aggressive and nasty. I remonstrated with him but he became abusive and I spoke sharply in return. For the remainder of the flight this person bounced his seat backwards and forwards in an attempt to intimidate me. The flight attendants were quite frosty towards me, even though I was perfectly polite, although they treated the aggressive man the same as everyone else, so I did not feel encouraged to report his behaviour. After we landed, this person became abusive towards another female passenger who was having difficulty retrieving her bags from the overhead locker. No staff intervened. I felt quite threatened by this man and am concerned that, when the flight attendant adjusted his seat upright, she didn't explain to him the safety procedure. If this man had become physically violent, I have no confidence that any of the flight attendants would have been on hand to restrain him.

US Airways customer review :  11 October 2011 by C Derasin   (USA)

HNL-PHX-CMH returne. It wasn't as good as the last time I flew with them 5 years ago. CMH-PHX, we had to wait 30 minutes for a gate to open up . Check in and inflight services was ok.

US Airways customer review :  6 October 2011 by J Bingham   (USA)

Phoenix from Washington Nat'l and I fly US Airways because I prefer to fly nonstop. Check-in process in Washington is terrible, disorganized, and no one could speak English. I did all of my checking in online, and I expect to just drop off my bag with the $25 bag fee at the bag drop. I ended up waiting in line with people who didn't even check-in. They had no separate line for the people who only needed to drop their bag. The rest of the employees were friendly and helpful, at the gate and onboard. I was disappointed that their was no movie or entertainment. I paid $400 for my flight with no movie or a snack for a 4.5 hr flight. My return flight was decent, but still no movie. Based on past experiences on US Airways, some flights were lousy and some decent. I don't think the flight was worth what I paid.

US Airways customer review :  3 October 2011 by A Piton   (USA)

RSW-SDF-RSW via Philadelphia outbound and Charlotte return. Poor service, food awful and rude staff. I was booked First RSW-CLT-RSW. On the CLT-RSW they said they "oversold First" by 1 seat, and I was bumped to coach when I specifically booked First for the luxury. Will never fly them again.

US Airways customer review :  25 September 2011 by Michelle Heath   (USA)

State College to BOS via PHL. What should have been a 3 hr trip extended to more than 13 because of delays, multiple cancelled flights and poor customer service. Since missing my original 12.15 pm from PHL to BOS because of a delay in SCE, I ended up with an 8 hr wait in PHL, attempting to stand-by on flights every hour. Instead of re- booking passengers in order of their original flight times, the process of re-booking was more of "who can complain the loudest." Even though mine was originally at 12.15 pm, I was re-booked on the last flight to BOS at 10.45 pm and told I could stand-by on every hour. I watched others whose original flights were after mine get called before me and some upgraded to First Class. It obviously doesn't pay to be polite or patient.

US Airways customer review :  25 September 2011 by A Piton   (USA)

SDF-PHL-SDF for a business trip. Delayed and almost made me miss my meeting. Flight attendants rude, lots of screaming children on board and it was very cramped. The plane was an Embraer 175 with only 85 seats even though it was 675 miles. I expected a 737 or an Airbus.

US Airways customer review :  20 September 2011 by J Segal   (USA)

PHX-PHL-BOS, BOS-PHX in Coach. Red eye outbound, even with the extra leg room on the 321, it was tough to get any sleep. Full flight, good attention from FA's, a mad rush for the door when boarding. Early arrival into PHL. Short flight PHL-BOS comfortable. BOS -PHX again full flight with mad rush to get onboard to get overhead space. This plane looked tired and needed a refurbish. FA's on all segments good, all 3 flights landed early, and bags off the belt in reasonable amount of time.

US Airways customer review :  20 September 2011 by A Ranjit   (UK)

Jacksonville to Manchester via Philadelphia - journey was delayed 26 hrs. Started with 2 hr delay which made us miss the connection. The reason given was "maintenance issues". Got overnight hotel stay but had to vacate at mid-day though the next flight was not till 9 hrs later, no provision for food vouchers. Awful customer care policy though the staff were helpful within the confines of the airlines' policy. Verdict - okay if things go smoothly, when things get out of hand, expect the least possible help.

US Airways customer review :  20 September 2011 by J Trevers   (USA)

PIT-LGA. Flight on time, with good crew. Full beverage service, with options to buy snacks. Legroom is ok, but seats very narrow. Security at PIT takes a ridiculously long time.