US Airways Customer Reviews and US Airways Passenger Trip Reports

Airline Reviews

Airline Seat Reviews

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My wife and I flew from Miami through Charlotte to BWI. The first leg was on an old 737, the second on an A319. Just free soft drinks on both flights. No entertainment. The seats on the 737 were very hard and uncomfortable. The 319 was more comfortable. On the plus side, all flights were on time. It was basic transportation.

We flew yesterday from Cancun to Charlotte to Baltimore, which was a nightmare. They informed us the flight was running late, but no gate was ever mentioned on the boards. It just indicated to go your gate - but where? None of the staff could help us and we were not alone. Our gate was changed 3 times before we boarded the plane. Many were stressed out because of the lack of guidance from the airline staff. We were provided a much later flight in Charlotte that ended up becoming hours late for departure. We arrived home over 5 hours later than expected. I have many dividend miles that I am going to pitch as we will never fly this airline again. They were inept and disorganized.

LGW-CLT-RSW returning 13 December. Having read adverse reviews of US Airways I was pleasantly surprised. It is several years since I used this route. All flights were on time or arrived early. Aircraft's were modern and comfortable and the service good. The only problems on the trip were at Charlotte airport, long lines at inadequately staffed immigration desks which made the connection very tight and stressful. Charlotte now suffers from the usual malaise of overcrowding and poor service so often associated with hub airports and has deteriorated substantially since we last used it. US Airways might want to think about using other hubs or introducing more direct flights to avoid this growing problem.

SAV-YYZ via CLT on US Airways (both US Airways Express flights). CRJ-900 from SAV to CLT and CRJ-200 from CLT to YYZ. Standard service for a US airline, i.e. minimal service (drinks). Both flights on time, and no problems with checked luggage. Friendly FAs, although one of the FAs on the SAV-CLT flight insisted on welcoming us to Charlotte in a rambling announcement that included wishing us a good trip three times. The Air Wisconsin (AWAS) CRJ-200 from CLT-YYZ was clean, although extremely worn - paint peeling from the overhead bins is never a good sign. Overall, a standard trip on a US airline. Don't expect much and you won't be disappointed.

Rome - Charlotte - San Francisco round trip. You will miss the flight Charlotte - San Francisco at 90% because of the extremely long lane for security check. Airplanes are very old, seats are very poorly comfortable. Most of the time you hand-up baggage will be checked-in on the gate because there is always no space and you will be rushed by staff.

Frankfurt to Denver via Philadelphia and on my way home from San Francisco via Charlotte to Frankfurt. Boarding took a long time and the service onboard was below average. No food during 5 hours domestic flights and the most time, if you want something to drink, you have to go to the galley. Entertainment choice wasn't much! Leg space was okay and the cabin clean and modern. During the transatlantic flights, there was only served one meal, no breakfast after a 9 hours night flight. Really disappointed!

I flew KC to Santa Barbara. The last leg of the trip from Phoenix to Santa Barbara was cancelled due to fog in Santa Barbara, which is understandable, but US Airways made little effort to provide accommodations. I was told that they could offer me a voucher with a phone number to call in order to get a discounted hotel room, or I could spend the night in the airport. When one of the other passengers called the number she was told all the discounted hotels were full.

PHL-SJU return, 6-11 December. I have avoided US Airways for the past 7 years due to their declining standards of service, so was apprehensive about flying them. Outbound to San Juan a new A330 with comfortable seats and a fantastic cabin crew, but a nasty decision not to activate the great AVOD as we were not entitled to it on that flight. Also, ran out of all sandwiches well before the last rows of the aircraft. The hard sell of the US Airways credit card was offensive. Return on an old 767 with great seats once again, but a lacklustre crew that gave conflicting information to passengers regarding disembarkation on arrival while handling a passenger medical emergency (this is what flight crews are supposed to excel at). Overall, they got me to my destinations on time with my baggage, but I could never recommend them.

RDU-PHL-LHR-PHL-RDU, J Class outbound, economy inbound. Being that this was my first experience in anything other than economy I may be easily impressed but I have to say I was pleasantly surprised by the flight attendants who were awesome. The Envoy Suite in the A330 is very comfortable and is more than adequate for a trip across the Atlantic. For dinner I had US Airways' "signature" meal, which was a steak. It was very dry and overcooked, which was a bit disappointing. Nevertheless, the FAs kept the drinks coming and served me the most generous scotch I've ever had. The return leg in Y class was fine - the flight from Heathrow was half-empty and i had the two seats to myself. The food in economy was also surprisingly good! AVOD was good and worked without mishap. This was my first trip with this airline and I would be happy to fly US Airways again.

I flew into Charlotte today, had 50 minutes to get from one end of the airport to the other. I had 120 people disembark from my plane in front of me, taking about 8 minutes. I walked fast and used the people movers the whole way but stopped 3 minutes for the bathroom. Was told by the gate attendant that I was late for my flight and they should not let me on. She did anyway, then the plane sat for 8 more minutes after I got on. I think they need to allow one hour to an hour and ten minutes for connections at this airport as it is very long from one end to the other. I won't let them do this to me again.

PHX-TPA return. Coach outbound, 1st on the return. Great experience. Multiple drink runs with attentive and friendly FAs. Good leg room in exit row, but do miss the arm rest against the wall. Return in 1st could not have been better. Friendly FA that engaged with all. Good meal and multiple drink runs.

PHX-LAX return in 1st. Short flight and all went well. The FA on the return was one of the most aloof non- customer service person I have seen in a long time. If it was not for him, would have been a great experience.

MAN-PHL-IND return. First time I've flown long haul in about 9 years. I'm 6 ft tall and found the seat (13H) on the Airbus A330-300 comfortable. A bit concerned flying the day before Thanksgiving. No need to worry. Flight into Philly was 30mins early. Got through immigration, customs and security for my connecting flight in 55 minutes. Connecting flight on time departing and arriving. Return trip ok except for 90mins delay in departure from Philly but arrived in Manchester 60 mins late. Again seat (13A) comfortable, food on both transatlantic flights ok.

US Airways disappoints again. The seats were uncomfortable and the boarding agents rude - including ignoring a passenger who reported a sick elderly gentleman in the boarding area - and then US Air didn't co- ordinate between flights. The first leg of my flight was delayed due to fog, so after running from my first gate, I arrived at my second flight at 11.30 for an 11.45 departure. Just in time to see the plane pull away. I don't understand why US Air didn't wait for 10 extra minutes so that several passengers from the delayed flight could get home on time. US Air's indifference to customer care is disappointing and off-putting.

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