US Airways review - by A Berndt

4 April 2008  Customer Trip Rating :

US Airways moves in mysterious ways. Got checked in and then was told that I had no seat but my luggage went anyway to Canada. Was given a voucher for travel in North America, a hotel room for the night and $20.00 voucher to be spent at the airport for food. Was told that I would fly out the next night. Arrived at the airport check in desk 3.5 hours prior to departure and told that I was on standby and they were oversold by 2 passengers. Went to the gate and was told that they were oversold by 10. I did not get on that flight and told that I would fly out on April 2 late at night. Given $20.00 to spend at the airport food places and a worse hotel room than the night before. I hope that I finally get out of Phoenix tonight and home around 00:30 am. I travelled in Europe this year for 11 weeks and used 6 different airlines and not even Ryanair service was this bad. I never got "bumped" once during any flights before. This was my first and last time usage of US Airways. I hope their passenger agents are more competent and friendly then what I experienced at the Phoenix airport.

US Airways review - by J Wright

1 April 2008  Customer Trip Rating :

USAirways doesn't care. I've taken several USAirways flights in the last few months, and each was as bad as the others. On one flight, I had a paid, confirmed First Class reservation with a seat assignment, but it was mysteriously canceled two hours before the flight. No one at USAirways had an explanation. I ended up flying standby in coach, and I have yet to receive a refund for the difference. Written complaints to USAirways were met with obfuscation. They still haven't provided an explanation. On another 3 hour and 17 minute international flight in First Class, no meal was served, even though the flight spanned the lunch hour. They don't provide meals, even in First Class, unless the flight is over 3.5 hours.

US Airways review - by P Partis

1 April 2008  Customer Trip Rating :

MAN-PHL return economy. We were very pleasantly surprised with the experience.The A330 aircraft was showing its age in the cabin however the seats were fairly comfortable. The cabin crew were extremely friendly and obviously very experienced. The service was very smooth with plenty of drinks rounds and the food was decent for the length of flight. Return from PHL was a breeze from check in through to the gate. We were informed prior to boarding that the AVOD was inop which didn't really bother us, however it would have been nice as an apology if we didn't have to pay for the first drink on board which we thought was a bit mean! Again very friendly crew and excellent service. Would fly them again.

US Airways review - by D Hoppin

31 March 2008  Customer Trip Rating :

DCA-LGA-DCA Shuttle in Coach and First. Agree with previous comments that US Airways Shuttle is distinctly inferior to the Delta Shuttle, which has refreshed interiors, more legroom and generally friendlier and more enthusiastic staff (especially gate agents at DCA). Still, it's about saving time - so I sometimes wind up on US when I get to the airport and they have the next shuttle out.

US Airways review - by P Verde

27 March 2008  Customer Trip Rating :

LGA-DCA morning flight on the US Airways Shuttle. A319 was clean but showing signs of wear and the interiors felt dated. A319 still spacious compared to Boeings, but does not have extra legroom like the Delta Shuttle. The flight attendants were friendly during their quick beverage service. Wine and beer are complimentary but US Airways serves only the standard cardboard airline pretzels. US Airways Shuttle is definitely a nice ride but is not up to the standards of its competitor shuttle, which offers more inflight services and a roomier aircraft.

US Airways review - by Louis Esteves

23 March 2008  Customer Trip Rating :

LAS-LAX. Crew friendly and professional although they all could have done with a smile. Drinks complementary except for alcohol and snacks. Will fly them again.

US Airways review - by William Stinnett

22 March 2008  Customer Trip Rating :

I purchased a full fare ticket from Philedalphia to Phoenix). I arrived a full two hours before the flight to find that there were no seats available. The plane was overbooked – not by 2 or 3 – but by 15 or 20. I did not get on the flight. The agents at the gate closed the gate and sent me to "customer service" (a misnomer at USAirways) where I waited for an hour only to discover that all the Phoenix flights the following morning were full. I was put on a flight to Chicago at 1100 pm. to connect with a 7:25 a.m. flight to Phoenix. When I went to the gate in Chicago at 5:15 am, I was told that I was put on standby (I was not, of course, informed of this in Philadelphia). Thanks to one helpful agent in Chicago, I made it onto the flight to Phoenix (It was only an hour late leaving). Aside from the terrible inconveniences caused by this incident, the worst part was the treatment by the airline personnel. They were rude, sullen and unhelpful.

US Airways review - by M Kissane

22 March 2008  Customer Trip Rating :

Living in the Philadelphia area US Airways is most often the only choice for non-stop travel. It has however gotten to the point with this airline where it is not worth the hassle of trying to use them, no matter if it is a non-stop flight or how much less than the fare of other carriers for the same trip. If you do fly with US Airways with no expectations you still will be disappointed.

US Airways review - by M Levin

20 March 2008  Customer Trip Rating :

PWM to ATL on Saturday. Meeting friend traveling from PTI to ATL. Luggage lost on both of our separate flights. I filed a claim at ATL on Saturday, luggage returned Sunday. Clerk filled in form incorrectly so no local phone number was recorded or I could have had luggage on Saturday. Friend's plane delayed due to weather. She stood in line for 2 hours to file claim around midnight, line never moved, one clerk on staff for 3-4 rerouted flights with lost luggage. Friend had to leave line to catch last shuttle bus or sit in airport until 6 AM waiting for next shuttle. Called ATL on Saturday, told we had to drive 3 hours to airport to file claim. US Air could not even find where her luggage had been checked. Arrived at airport today for return trip, friend's luggage in holding area. Check-in clerk had no problem finding where luggage was located simply by entering friend's name in system. All other clerks at airport and 800# said they could not find luggage with any info given unless we drove 3 hours and presented checked bag ticket in person. Friend had to buy clothing for 3 days' trip. Then, clothing in suitcase found to be soaking wet when luggage retrieved today. After arrival home, friend called US Air and was told she had to file a claim at the airport. What are they thinking? We are going to go back to ATL to file a claim? Or even back to PTI, 2 hours away? Terrible customer service in regard to luggage.

US Airways review - by Ken Robinson

20 March 2008  Customer Trip Rating :

DCA-ONT, transfer in PHX. Check-in at DCA is a breeze; self-service kiosks, and separate check-in locations for shuttle passengers. The check-in area I used was directly at the TSA luggage drop- off; it was the same, compact, counter with 2 self-serve kiosks (although only 1 was working). Total check-in time was 5 minutes, and security about 10 mins. Fairly new Airbus A319 - clean, neutral interior and sufficient legroom for a trans-con flight. A recent movie was shown, and FAs came around often with drinks and snacks, headsets, collecting trash, and more drinks. Have never tried the buy-on-board food. PHX-ONT also on time (no opinion on PHX); older AWA 757. Not as much legroom, but flight is only 1 hr. FAs came around with drinks and snack, and again prompt to clean- up. PHX-ONT boarding allowed Star Alliance Silver and Gold to pre-board which was nice - wish they did that on all flights across the board. In general I find that US has good service, and competent, pleasant employees.

US Airways review - by K Fu

19 March 2008  Customer Trip Rating :

Orlando to San Jose, transferred in Vegas. Upon landing in Vegas, found that the second leg had been cancelled due to "flight crew availability". These people are the most disorganized I have ever seen. We were made to wait for over an hour while the ticket counters checked in passengers on a flight to Canada because they had been unable to handle the number of people and the 25-50 passengers in line had already missed the last boarding call. A group of drunk guys who had been arrested and were waiting in a separate line were helped before the line of people whose flights had been cancelled. No apologies were offered, ticket counter supervisor was extremely rude and told us that she didn't "appreciate the attitude" because we told her it was a ridiculous question to ask if three people wanted 1 hotel room or 2. The planes were old and dirty, with stains on the headrests.

US Airways review - by Tracy Rosenberg

12 March 2008  Customer Trip Rating :

Catastrophic. SFO to CDG via Philly. Coach class. 44 hours to complete the return trip. Return flight from De Gaulle delayed for 5+ hours. 2 hours waiting in line to determine the length of the delay. Closed their "rented" check-in desk at 12:30pm - for a flight that didn't leave until 5pm. Forced me to carry on a bag I had planned to check, but didn't while I was exploring re-routing options. 400 passengers missed connecting flights in Philadelphia - waited on line for another hour on arrival in Philly to be snarled at by grumpy agents and given hotel vouchers. Half the passengers had meal vouchers and half didn't (for a measly $10 to cover a 15+ hour delay). Vans to the hotel asked to be paid and arrived with 6 seats for 100+ passengers. At the hotel, passengers staged a mild insurrection and insisted the restaurant stay open and make us sandwiches at 10:30pm - resisting the hotel's comment that we could walk down the side of the freeway for 2 blocks in 30F weather to the all night Denny's restaurant. In the morning, the hotel was again short of vans to convey all the passengers back to the airport. Security line at Philly took an hour and extended for several city blocks. Number of passengers near tears as they didn't expect to make it through the line in time for their rescheduled flights. Again the passengers did some impromptu organizing and we assembled based on the departure time for our flights. Not to worry though, my rescheduled flight to California was delayed for an hour and a half. Both delays were "mechanical". By the time I arrived in San Francisco - 40 hours after departing from Paris - I was verging on being ill.

US Airways review - by Tej Buch

12 March 2008  Customer Trip Rating :

RDU-CLT-SFO-CLT-RDU. All flights were on time. Everything went on smooth except for a minor mess up at CLT on my way back. The cabin attendant took my carry on in SFO saying that there was not enough space in the overhead bins. After landing at CLT, I waited at the aerobridge to collect my bag. The same guy asks me to collect it at the Baggage Claim! I had a flight to catch to RDU and imagine going down to baggage claim to get my carry on (which as a matter of fact could have fitted in the overhead bins easily) and the worst part is the bag never came. I walked over to the US Airways baggage claim office and they called the gate and found out that some person from the airline had taken all such bags and dumped them in the inner office! I was relieved to get my bag back but not a fellow passenger who missed his flight to Miami and a couple of foreign girls who were taking an international flight out of the US. Obviously, I had to go through the Security at CLT again.

US Airways review - by A Makins

10 March 2008  Customer Trip Rating :

There should be a "no stars" options for this outfit. Supposed to fly BUF-CLT-RSW this morning. Instead of sitting on a beach in Florida I'm sitting at home because US Airways doesn't give a damn about customer service. Received a call last night saying the flight was canceled. Certainly there has been bad weather in the region for the last 2 days (snow/ice). I understand bad weather causes disruption but the lack of any attempt on US Airways part to deal with the fact they were the only airline unable or unwilling to get any flights in and out of Buffalo in the last 2 days is inexcusable. Over 1000 US Airways passengers have had flights canceled out of Buffalo. Most flights were fully booked (Canadian school break and a huge number of Canadians use Buffalo). We were given an option of the next available flight out - Tuesday evening, 2 days away. With a return booked for 2 days after that it was pointless making the trip and we have lost our holiday in Florida. The weather this morning was clear blue skies. How can this airline claim to be serious when it has made no attempt to bring in additional aircraft to deal with situation. During the storm other airlines continued to operate in and out of the airport. Not surprisingly 90% of the people sitting in our airport hotel this morning were US Airways passengers. All of this follows a bizarre change to our original reservation. Around 2 weeks ago I happened to go on-line to check what the on-time performance was for the flights we were booked on. Low and behold the return flight (booked on the US Airways website) didn't even exist. A call to US Airways got a completely matter of fact 'we have you returning on flight so-and-so (way earlier than we were supposed to leave), connecting to flight so-and-so - a 5 hour layover in Washington (of course you have to figure that bit out). Bad enough, but they hadn't even notified us of the change and apparently had no intention of doing so. Only after much pushing did they book us on an "unavailable" 1 hour connection through CLT. When they try to pull this garbage make sure you check individual leg seat availability on connecting flight options - individual legs may have plenty of seats but their system may show a combination of two legs as not available. Bottom line, I tolerated their miserable service and ancient planes over the years because they tended to have decent prices. Never again. You get what you pay for.

US Airways review - by Glenn Stark

2 March 2008  Customer Trip Rating :

This was the second and last trip on US Airways for my wife and I. We gave them a second chance due to their competitive pricing, but again we got far less then we paid for. The aircraft was an Airbus A320. I had booked our flight 4 weeks in advance, and reserved seating together. When it came time to travel, the airline had us separated and sitting on opposite sides of the aircraft in center seats, there and back - how thoughtful of them. Second, their seats seem to be made for children, but this was a flight to Las Vegas, with few kids on board. The seats were actually painful to sit in. I found the most pleasant part of the flight was when I had to stand for 30 minutes in the rear of the aircraft due to a medical emergency with one of the passengers. I was unable to get back to my seat due to all the people in the aisle helping. Third, to pass time I took our laptop along, but due to the lack of room between the seat rows, I could not even open it up enough to view the screen. Believe me, when I say small seats, I mean small . This is by far the worst airline I have been on in many years - I fly quite often to Vegas, and occasionally to Europe and South America, so am hoping to find some positive reviews on other airlines out of Chicago, or even Milwaukee. I hope this helps.

US Airways review - by Bill Atkins

19 February 2008  Customer Trip Rating :

PHL-MAN-PHL Envoy Class. An unusual experirnce for this airline as service was consistently good on both legs. Plane definitely showing its age with broken footrests and other bits - their seats are still the last-but-one generation of business class. Crew was more approachable than US carriers normally are and professional except for the habit of curling up for a sleep in the cabin with the passengers mid-flght. Food from PHL average, from MAN much better. A shame that this is the exception rather than the rule with US Airways.

US Airways review - by L Adams

17 February 2008  Customer Trip Rating :

They lost my bag, which is not the first time. If possible I will try my hardest not to fly this airline again. The planes are not clean. On the first flight my seat was broken on the second flight my light wouldn't work. With this airline there is always something. I can't remember the last time I had a pleasant experience on a US Airways flight.

US Airways review - by Richard Pym

15 February 2008  Customer Trip Rating :

MAN-PHL-LAS, SAN-PHL-MAN. A bit of a curate's egg. Flights left on time and arrived early. Both transcontinental were full to bursting and the transatlantic were about 80% full. A330 from Manchester was showing its age and looked battered and grubby. The food was possibly the cheapest that US Air could buy in and best avoided. The crew were on the elderly side but were efficient for the most part. On the overnight return a passenger looking to occupy 3 empty seats at the rear of the plane was told not to as it would "annoy the flight attendants" - who indeed spent most of the flight sat at those seats watching the IFE.

US Airways review - by Bill Atkins

27 January 2008  Customer Trip Rating :

Yet another experience which confirms this is no longer a serious airline. Was booked ATL-CLT-SBY. Incoming to Atlanta late - given little and very misleading information. Total chaos on gate allocation, meaning non-delayed flights boarded before the very delayed one. No effort made to rebook on alternate route, despite asking - was assured I would make the connection when it was obvious this would not be the case. Finally did myself, at great expense, what US Airways should have done and rerouted. Found afterwards that I would indeed have spent the night in CLT. Every aspect of this company is substandard and they are to be avoided, even if cheaper, as they feel no responsibility for their passengers.

US Airways review - by Ajay Patel

27 January 2008  Customer Trip Rating :

PHL-ATL-PHL Economy class. I have travelled US Airways often and never had some of the nightmare experiences people have with this airline. On this trip flights were on time, planes clean and check-in counters in PHL & ATL were not crowded. On the flip side the flight attendants need to lose some of their attitude.

US Airways review - by T Martin

24 January 2008  Customer Trip Rating :

LGB-PHX, USAirways/Mesa, PHX-DFW US Airways. Both flights full, but enjoyable. LGB to PHX was on a CRJ900 operated by Mesa. Nothing outstanding, but good service and the convenience of leaving out of LGB. PHXDFW connecting flight on an ex-America West 737-300 was full. Overall experience on USAirways (former America West routes) was very good! Cabin crews friendly and helpful, and even served pretzels - you won't even find that on AA anymore! Seat pitch on ex-America West planes is very tight.

US Airways review - by G Arting

21 January 2008  Customer Trip Rating :

LAS-DTW round-trip. We decided to upgrade to first class for the LAS-DTW leg ($150/each) for the fact we would be given priority for deplaning, baggage, roomier seats to sleep for 4 hours, etc. Our bags were tagged "Priority" which we were told meant they would be the first bags to arrive at the baggage claim. About an hour before departure at Las Vegas, the gate was changed to a different set of gates on the other side of airport. We heard no announcement - had to ask the other airline still working at the gate we were supposed to be leaving from. Had to go down a flight of stairs out to a crowded shuttle bus and be driven for about 15 minutes across the tarmac. Seats were good, drinks were good, and overall service was good (no food served since it was a "red-eye"). Arrived 10 minutes early at Detroit Metro. Jet-way was not in place so we waited on the plane 20 minutes before we could deplane. Then, everyone from the flight waited over an hour at baggage claim for baggage. Once the bags began to travel on the carousel, we noticed our one bag was 8th in line (others appeared to be from economy passengers) and had to wait until the second priority bag came off as almost the last on the carousel. Didn't feel as though we were given the "full experience" of first class though with the baggage incident. Our return trip we sat in economy in exit rows and it was fine (for what you would expect from economy). I can't say I wouldn't travel with US Airways again, but I would like them to show a little more concern for the passengers as it relates to making sure the jetway is ready to go and that "Priority" baggage tags which the airline placed on our baggage really mean something.

US Airways review - by R Weaver

15 January 2008  Customer Trip Rating :

Manchester to Burlington, Vermont via Philadelphia. Old A330 in bad condition on transatlantic - no inflight entertainment for approx 12 seats around and including mine, plus individual lights didn't work. So no entertainment and near total darkness (central aisle seat) for an eight hour+ flight. Cabin crew try their best, but even they look fed up. The fun started when my bag failed to show up in Philadelphia - it eventually took US Airways 8 days to deliver it to Burlington. At no stage did I have any confidence that they were going to find it - I was regularly told it had been located only to be told the day after that was not the case. The baggage claim system is a shambles, albeit staffed by pleasant people trying to do a good job. I felt sorry for them. Return journey to Europe on was better, but on a very old 767, entertainment provided by one projector screen for the cabin. Breakfast is one bun with so much sugar in, you practically start seeing stars. The flotation device under the seat detached itself, not a good sign. US Airways have good prices, but you certainly get what you pay for. Transatlantic never again. Internal US only if every other airline is sold out.

US Airways review - by J Fry

15 January 2008  Customer Trip Rating :

CLT-FRA in Envoy class and FRA-CLT in economy. Check-in in CLT a breeze. Got a pass to the USAirways club and a coupon for one free alcoholic drink. The club was huge and fairly busy. Many of the seats were very worn or stained, but it was better than waiting at the gate, but there were no newspapers or magazines offered. Boarding on time but chaotic, lots of non-English speaking passengers blocking the boarding for priority passengers. The seat in Envoy had excellent legroom, but does not lie flat and I was not able to sleep in it. IFE had a good selection of movies and TV shows. Dinner was a good salad and a very low-quality steak. Hot rolls served. The flight attendants ran out of butter for the rolls and made due by scavenging unused butter packets from passengers dirty trays for people who asked for seconds. Dessert a small piece of decent cheesecake. The service overall was decent, not overly friendly but not obnoxious either. The only real negative for the flight was the hour and fifteen minute wait for luggage in Frankfurt, the longest I have ever waited for luggage. Agonizing after a long transatlantic flight. The return flight in economy was not bad. Check-in was no problem. Free German and English newspapers offered at the gate for all passengers. The seat had very limited legroom and very narrow. The meal was small in portion but tasted OK. The seat had IFE, headphones were $5 if you didn't bring your own. Same movies as the outbound flight, good selection. FAs made several passes through the cabin with water, juice and soda, and were friendly and helpful. Luggage arrived much faster in Charlotte than in FRA. Overall, both segments were fine but not outstanding - other than IFE which was very good compared to other US based airlines.

US Airways review - by R Goodrich

4 January 2008  Customer Trip Rating :

PHL-FCO Economy, FCO-PHL Business. First part of trip was in Economy which really fulfilled on its name. Airbus 330-300 has the latest AVOD entertainment that is about all of the technological advantage. The movies were not first run - bring your IPOD or DVD and it will make up for this gap. The food service onboard consisted of a 6 inch by 3 inch tray of pasta with a slice of cheese and a bag of chips - I suppose they have combined the cocktail hour with the meal service. Water service was sparse during the 8.5 hour flight. Breakfast was coffee and a cold mini muffin. Lastly, the seat (13A) seemed uncomfortable. The seat back cushion seems to push your shoulders and back forward - quite an odd sensation - perhaps because I'm tall and I struggle with the head rest. The return trip was in Business. I have mixed feelings on this segment of the trip. Certainly better than flying in economy on this airline. But, it falls short of other Business classes to Europe. For one, most other airlines have lie flat or nearly lie flat seats. One has the option on the A330-300 to upgrade (for a fee of $300 USD) to one of their 6 lie flat seat which were formerly First Class. A very modest amenity kit-shades, socks and toothbrush, along with a semi noise cancelling headset, pillow and blanket will be found in your seat. Cocktails and nuts are served rapidly after departure. The 3 course meal service is "weak" both in flavor, quantity and service. Regrettably, there are 2 FAs for 30 passengers (ratio of 1 to 15) and it shows. The 2 FAs did their best to be pleasant and responsive.

US Airways review - by S Snyder

1 January 2008  Customer Trip Rating :

PHL-SAN. Check in at both outbound and return flights great but US Airways charges a fee now for curbside check-in. I didn't mind paying for the service, as we avoided the long line and too few agents inside the terminal. We checked our bags, gave a nice tip, and headed straight for the TSA Security Agents. Service during our flights was good. We still hate the way our luggage is treated and how long (1+ hours) to get our bags back in Philly.

US Airways review - by Paul McHale

16 December 2007  Customer Trip Rating :

CZM-CLT-RIC Coach. What a horrible experience flying US Airways. The nightmare started at the ticket counter in Cozumel. There were only 2 agents checking bags at the rate of 1 customer per 5 minutes. When a US Airways supervisor finally showed up at the ticket counter the line finally moved very quickly. All passengers in line were very upset and complaining. Onboard the 737-400 my seat cushion had a stiff metal bar that was very unpleasant to sit on. The entertainment system was broken. The 1 package of ultra mini pretzels was hilarious. The staff do seem to care about the customers. The first class attendant had to come to the rear to help out and was very pleasant, and seemed to give a darn.

US Airways review - by S Gresser

15 December 2007  Customer Trip Rating :

Envoy Class Charlotte-Gatwick-Charlotte is a step above economy. A333 is a great plane, quiet, and storage is decent. US Airways' inability to have a Phoenix-Gatwick nonstop is a bit annoying on the one hand but then again it is nice to have a little time to stretch one's legs in the middle. It will be nice to have newer seats on the planes as the loungers they currently have are quite threadbare. Plus I have yet to have a flight where we're not affected by problems with the entertainment system (hearing two music programs on one channel - one in the left, one in the right - or difficulties with the IFE controller, picture, etc. and where's the moving map display. FA's and gate staff are overall freindlier. Food above average and in extremely plentiful supply but hardly exciting or excellent. Amenity bags are adequate.

US Airways review - by Adrian Steyn

12 December 2007  Customer Trip Rating :

I found US Airways one of the worst airlines I have traveled. Everyone from ticket agents to flight attendants were discourteous and ran everything with no regard for customer service. We were delayed in the airplane on the taxi-way for more than 5 hours with no food or water until nearly 4 hours into this! When asked for water, the flight attendants came over the intercom saying they were not going to give any water out unless you had to take pills! The power was off, so no air circulation whatsoever for the duration. The de-ice trucks avoided US Airways like they were the red headed step child. A long story short, after 12 hours of delays from weather or mechanical problems, the crew went out of crew rest and told the passengers to come back the next day for a flight at 0800, because it would be unsafe to fly. The ticket agents were contracted out so they could not help with vouchers or any accommodations of any sort. So basically everyone was sent packing with no help. They referred everyone to US Airways customer service who refers you back to the ticket agents! A little circle that leads no where. Thats a whole other story in itself. The customer services representatives can barely speak any English, so you can use your imagination with this one. Not too much help here. I and every other one of the 100 plus passengers will never fly US Airways again. I hope you are able to find other flight accommodations and pay the extra 30 dollars or whatever it may cost to fly on another airline. Trust me, it will be well worth the extra money in the end when problems happen.

US Airways review - by G Dalgleish

9 December 2007  Customer Trip Rating :

CLT-Cancun in F Class. No food service on 3+ hour scheduled flight in either direction. US Airways are now comfortable in their no frills skin. Arrive at the airport with low expectations and you will be OK.

US Airways review - by J Segal

7 December 2007  Customer Trip Rating :

PHX-CLT-PBI return. PHX-CLT on A321 in coach. Great, comfortable plane. Snag a seat in the 1st exit area (10 ABC/9DE) for the best seats on the plane. professional and courteous staff, passed water through the flight. Flight was late due to weather and minor problem on ground in PHX. At least we were given updates. ade for a tight connection in CLT, but gates were close. Loads of weather in the Northeast affecting everywhere. looked liek alot of people were running to catch the PBI flight. Both CLT-PBI legs were in 1st on an older A320. Not so comfotable, but shorter flights. Good selection of snacks presented. CLT-PHX in first on a newer A320. Comfortable seats, decent meal service. Must say everyone I spoke with was professional and courteous. Good overall experience.

US Airways review - by D Robertson

4 December 2007  Customer Trip Rating :

First Class PHX to YVR was a disappointment. There was no food in sight other than "Sun Chips". Hardly, appropriate for First Class on any airline. My experience with other international airlines makes US Airways look like a third world company. The message is, take your own meal with you as food service is not always as stated.

US Airways review - by D Glaser

30 November 2007  Customer Trip Rating :

SYR-LGA return on US Airways Express. I have traveled this route with them several times, including over Thanksgiving 2007. Fares are cheaper than Jet Blue (if you book reasonably early) and there are more available flights, but the planes are much smaller and the only amenity is free drinks. Other than that, plus almost inevitable delays either at Syracuse or LaGuardia (usually for weather or excess volume), this service generally does the job for most. Probably not for families or anyone with more than one bag though; they should definitely book on Jet Blue if possible.

US Airways review - by Eric Schuchardt

19 November 2007  Customer Trip Rating :

St Louis to Pittsburgh return. FAs friendly and served soft drinks and a small bag of pretzels on this 2 hour flight. The plane was an ERJ 145, with a 1X2 layout. I had a seat on the one side and it was reasonably comfortable. It was a pleasure to fly with friendly FAs after numerous poor experiences with AA in St Louis.

US Airways review - by P Dunning

3 November 2007  Customer Trip Rating :

LGW-CLT return. First Class both ways on A330. Free upgrade on outbound, paid modest supplement on the return having seen that the old style business seats on the outbound leg would only work if you were about 5' tall. Seats were very ordinary for First Class, though were comfortable enough for old style full length recliners. Service was odd, the cabin crew had a sort of studied indifference and/or lack of social skills (which is not quite what you expect). Food decent but not distinctive. Not a patch on the competition which have a flat-bed seat and good inflight service, but perfectly serviceable as a flight option.

US Airways review - by J Segal

1 November 2007  Customer Trip Rating :

PHX-CLT-FLL and FLL-PHX, all legs on A320. Upgraded to F class on 2 legs. Flgihts extremely full. Check in online simple and easy. Crew on all flights were professional and efficient. All flights were actually a few minutes early. Very good experience.

US Airways review - by Arun Kandasamy

29 October 2007  Customer Trip Rating :

US Airways Envoy class PHL-AMS-PHL. Check-in a breeze at Philly, and lounge was good, well stocked with snacks and drinks. Boarding on time, the aircraft was a 757 so business class configuration was 2x2. The seats were good and comfortable, and was able to get some sleep. The food on the PHL-AMS leg could have been better, but on the flight AMS-PHL the meal was very good. Crew were friendly and attentive. Would recommend and fly in Envoy class again.

US Airways review - by Andy Witchell

9 October 2007  Customer Trip Rating :

Envoy Class MAN to PHL. First Class PHL to MCO return. Ground staff absolutely shocking. Booked seats together on both outbound and return which were not honoured. When I questioned whether 1 A and 1 F were together at the check-in she guaranteed me they were. Obviously a lie. Checked again at the gate who confirmed they weren't. Gate assistant informed me that "For my future notice, seat reservations were not guaranteed." "Why don't I just ask the person who is sat in 1B to swop?" I did share with him that I though that was his job and he said he was too busy. I took the opportunity at this point to ask him to consider how the rest of his paying guests will feel about a two year old running between Mum and Dad. Couldn't have given a flying. Having said all that. A330 on the way out was pretty good seat wise. B767 coming back was old and tatty. However the service on both journeys was excellent. Food was OK although the snack pizza as a second meal was pretty dire. I would fly with them again as they are cheap and the seats are good.

US Airways review - by Irene Katsan

9 October 2007  Customer Trip Rating :

SAN-PHL-FRA. Transcon flights were eneventful. FRA-PHL segment greeted me with a broken seat that wouldn't recline. Considering other flyers have commented on this same problem shows me that operating with broken equipment is business as usual for them.

US Airways review - by Ian Hunt

9 October 2007  Customer Trip Rating :

PHX-YVR-LAS-PHX on US Airways. Crew friendly on all legs. No food for purchase which was fine for the short duration. Got chatting with a Flight Attendant and she claims that the America West Crew are much friendlier than US Crew. Aircraft quite old and in need of overhaul. Every flight was late taking off and only one on time landing. Was offered a cheap upgrade to First on the way home but glad I declined as you get nothing up front either.

US Airways review - by Adrian Watts

5 October 2007  Customer Trip Rating :

LAS-SFO. Flights on time. Self check in simple and easy use. Flights only an hour but service was fine and FA's friendly. Comfortable seating in economy, with sufficient room. We upgraded to first on the return leg - really cheap and worth it, just for the extra room/comfortable seats. Generally impressed with airline and would happily fly them again.

US Airways review - by Pamela Taylor

5 October 2007  Customer Trip Rating :

Was a little dubious about using this airline, however, had an enjoyable flight from SFO to CLT on an A321. Plane only a few minutes late, and FA's very helpful. Will travel with them again.

US Airways review - by Ruediger Schulze

20 September 2007  Customer Trip Rating :

FRA-PHL-SFO and back in Envoy/First Class. US departs from makeshift facilities in Frankfurt with no Star Alliance Lounge in the vicinity. Big difference between long haul traffic (Airbus 330s appearing older than their actual age) and transcons (operated by former Airbus 320 aircraft). Service on transatlantic flights left much to be desired on both flights. Food resembled what used to be served in economy class years ago, not worthy of a premium cabin. Wines even worse. After-dinner drinks offered but cabin staff did not know the meaning of the expression malt whisky. Entertainment systems functioning, decent choice offered. Very basic amenity kit supplied. Immigration at inefficiency central, aka as Philly Int'l airport, involved the usual one hour wait, followed by another 40 minutes to clear security. No fast lanes for premium passengers. Envoy lounge in PHL terminal 1 is a big asset! Nice spacious design, spectacular views, good selection of fresh food and drinks. On flights between PHL and SFO, HP staff tried hard to make a difference. Very attentive and helpful in every respect. On flight back, staff at both SFO and PHL failed to check me in on a connecting LH flight because the computer wouldn't let them - though this flight was booked on the same e-ticket on a US flight number. Seat was broken on flight back to FRA: footrest could not be lifted to create a near- even surface. Couldn't get any sleep. Crew just as indifferent and inattentive as previous time. Prices were lower than DL and NW but the product offered was way inferior too.

US Airways review - by J Brown

18 September 2007  Customer Trip Rating :

Don't ask why, but was routed GLA-PHL-DCA-LGA. GLA-PHL on 757 comfortable in coach, although the in entertainment system wasn't working. PHL-DCL with Air Wisconsin operating as US Airways Express slightly delayed; CRJ regional jet had faulty auxiliary power unit, so no air conditioning on a hot Phily afternoon until well after take off. Had to sit in extremely hot and claustrophobic cabin (all window blinds down to deflect sun) for almost 30 minutes with no offer of refreshments, complimentary or otherwise. DCA-LGA delayed by thirty minutes; poor communication between captain of shuttle flight and ground staff who were announcing boarding just as the captain came up the walkway to announce the delay. A320 interior very comfortable and service good in coach. Arrived late in LGA, no sign of my checked baggage. Waited for subsequent shuttle but it did not appear. Highly suspicious of any airport that puts baggage reclaim on the landside of security. Decent and apologetic baggage staff at LGA, but 24 hours later and no news of bags. Telephone service prompt but effectively saying the same thing every time I've called - it's not shown up yet but it'll probably be on the next flight. Doubt I will ever see my bag again, but then I doubt I will ever choose to fly US again. Emphasis seems to be placed on PHL and CLT hubs for transatlantic service, but I am not at all convinced by their ability to provide good luggage service.

US Airways review - by A McKillop

11 September 2007  Customer Trip Rating :

PHL to FRA and back. Outbound flight had broken seats, kids behind us kept the whole cabin awake all night with no intervention from flight crew. Crew retreated to galley immediately after meal service, and passed water once throughout eight hour flight. When I got up and went back to the galley to request water, flight attendant waved her hand at tray of glasses containing two inches of lukewarm water, without looking up from her magazine. I wonder if there was some kind of inflight work stoppage going on. Trip back was better- got small amount of water twice, and actually had two flight attendants who were pleasant. Never, ever again. United makes them look pathetic.