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Thai Airways International Passenger Reviews and Thai Airways Customer Trip Reports



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Thai Airways Customer review :  4 July 2013 by Barry Hebblethwaite    (UK)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Return LHR to BKK on retro fitted 747, worst business class flights in many years, all meals out of LHR awful, service well below par, food a bit better on return as was service but what really lets it down is the seats, nowhere near flat bed, could not get comfy enough to sleep on either flight. Very uncomfortable, could not wait to get of the plane. Will go back to flying BA, for a same price much better product.



Thai Airways Customer review :  4 July 2013 by P Sang    (UK)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-BKK-HKG-BKK-LHR. Flew on 747 on all segments. Updated seats on all legs except HKG-BKK. New business seats on 747 have good IFE screens, but are still angled lie flat. It seems bizarre that Thai decided not to install fully flat seats, meaning that the new seats are not a significant improvement. Food mediocre to poor in lounges and onboard. Pre-ordered Thai food ex-BKK was of a higher standard than rest of food. Good service.



Thai Airways Customer review :  4 July 2013 by M Nisa    (Singapore)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Economy, round-trip from SIN-ARN via Bangkok. Found their service to be patchy: it was great on TG 410 (SIN-BKK) and TG 403 (BKK-SIN), acceptable on TG 961 (ARN-BKK) and lukewarm on TG 960 (BKK-ARN). I didn't like that they didn't have kid-sized headphones for IFE - my tiny 5-year old held hers up to her ears for the whole journey. On the ARN-BKK and BKK-SIN legs, there was not much difference between my special meal and the kids' meals. They also did not give the kids any 'goody bags' except for the BKK-SIN leg where they presented my kids with lunchboxes filled with snacks. FAs didn't do their rounds much during the night portion of the BKK-ARN leg, they did it more frequently during the ARN-BKK leg though they ran out of the snacks as many passengers were peckish during the night (between dinner and breakfast service). On the BKK-SIN route, we got to travel in a new plane and were impressed.



Thai Airways Customer review :  2 July 2013 by M Thul    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Just returned from a round-trip from Sydney to Frankfurt via Bangkok. I chose them as the stopover time in Bangkok is a mere 1.5 hours in Bangkok and they operate the A380 on the BKK-FRA leg. First time flying Thai and I would definitely choose them again. I enjoyed their in-seat onboard entertainment, in particular the big touch screens on the A380. In contrast to other reports I found the service and food offerings good. It was a welcome plus that none of the flights that I took were booked out so that I always had at least one free seat next to me, twice even a whole row of three for myself.



Thai Airways Customer review :  2 July 2013 by Ron Kuhlmann    (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

First Class, BKK to FRA. Excellent flight on A380. Seats were comfortable and the crew attention was just right. I found the cabin to be a bit bland. Most Thai aircraft have some artwork or color in the cabin but this was not the case on the A380.



Thai Airways Customer review :  2 July 2013 by Shane Walker    (Bangladesh)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I have only recently started flying with Thai Airways between Dhaka and Bangkok as their flight times are much better than that of Bangkok Air. Flights are always on time departing Bangkok, but are occasionally delayed out of Dhaka. Most of the time I find the crew friendly and helpful (I have experienced a few grumpy one). Aircraft's are clean, and well maintained. The food is OK, but nothing special, and they have a very limited range of alcohol in Economy Class. The thing I like most about Thai is the amount of leg room in Economy and they have a great selection of on-board entertainment (movies, music, TV etc.)



Thai Airways Customer review :  2 July 2013 by Ron Kuhlmann    (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Business Class ICN-TPE-BKK. Elegant service and tasty food - well served and presented. Thai staff make one feel welcomed and are attentive without being clingy. Though relatively short segments, the range of service and quiet competence was just a delight.



Thai Airways Customer review :  2 July 2013 by Anu Gunasekera    (Canada)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CDG-BKK on A380. Flight delayed due to air traffic control not giving clearance, but crew kept the passengers well informed. Served juice and snacks while on ground. Flight was very clean and crew was very friendly. Juice and water was served very frequently.



Thai Airways Customer review :  27 June 2013 by B Lau    (Thailand)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BKK-Sapporo-BKK, A330, J class. Very disappointed with the food and service both outbound and inbound. It seems that their service keeps deteriorating each time you fly with them. Lunch was simply inedible (inbound). They served a piece of boiled fish (hard as rock) on top of white rice and white sauce. This simply isn't a premium business class service anymore. Having flown Thai many times it is noticeable standards have fallen.



Thai Airways Customer review :  27 June 2013 by Ken Gould    (UK)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I have had gold card with Thai over 20 years now, normally I fly business, odd time first class, this trip business was full so had to do economy on TG910, BKK-LHR. The new upgraded 747 has screens with fantastic entertainment on each seat now but this has caused a problem as they have fitted the entertainment controller into the left hand side of the seat eating into your seat space and I found it very uncomfortable and a tight fit. The food was ok, the staff were friendly professional and attentive.



Thai Airways Customer review :  27 June 2013 by Adrian Fisers    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My wife and I have just arrived in Bangkok after flying on TG466, Melbourne to Bangkok. The service was excellent. The flight left 10 minutes late but arrived 20 minutes early. Seat 32 H and J with seat H having no seat in front of it. Staff very good with regular service of drinks. the meals were Ok and typical airline food. I would recommend Thai economy again particularly if you can get the right seat for the right price. I am 192 cm and 112 kgs, so it makes a difference.



Thai Airways Customer review :  27 June 2013 by Nadkarni Rahul Mohan    (India)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Banglore - BKK- Hong Kong and Hong Kong - BKK - Mumbai in business class. Outbound on 16th June and returned on 21st June. Flight from Banglore to BKK to HKG was good, especially loved the A380 on the BKK-HKG sector. Banglore - BKK flight was good. Seats on A380 were really good and afforded good privacy. The AVOD was not great except on the A380. The business lounge in Banglore was ok but the lounge at BKK was not great, even though it is the home of Thai Airways. The business lounge at HKG was the best. The food served on the flights was good and staff were nice and attentive. The worst flight was BKK - Mumbai. The seats were a little better than economy, movement was too restricted and the calf support only moved a small distance.If you have to sleep, it was a very odd position. The AVOD screen was really small and low resolution. The food served on that flight was also not very good. Overall except for the last flight the experience was good.



Thai Airways Customer review :  27 June 2013 by Rukshana Nanayakkara    (Germany)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

TG 920 from BKK to Frankfurt on 23rd June 2013. Flight facilities were ok but the food was dismal. For breakfast they ran out of pancake option half way and did even say sorry to the customers. As we pay for our flights it is the duty of the airline to make sure customers get what they ask for. Otherwise they should not mention that in the menu card. It is very unprofessional to say that they do not have an option which is already mentioned in the menu as an option. Flight attendants were not very attentive. I enjoyed the inflight entertainment programmes. Next time I will think twice before choosing Thai Airways.



Thai Airways Customer review :  22 June 2013 by N Callender    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We have just returned from a trip to Thailand and Vietnam which involved 4 flights with Thai airways. The service was consistently excellent, friendly and efficient. The long haul flights (London-Bangkok) were particularly outstanding. They were very comfortable and the food choices are a great added touch. We visited Thailand and Cambodia last year for our honeymoon, which also involved a number of flights with Thai airways. We experienced the same high standard on each flight.



Thai Airways Customer review :  22 June 2013 by V Blaxell    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

NRT-BKK. Business on A380. I like the A380 a lot generally and Thai's new Business class product designed for this equipment is a huge improvement over other iterations of Business in the Thai fleet. Unfortunately, they have not done away with the lurid purples and pinks, but otherwise the staggered 180 degree life flat seating units are excellent. Staggered arrangement gives lots of privacy, though window lovers will find that in every second row the main armrest with its storage, remote control and reading light, etc, is between you and the window itself. Nonetheless, the whole deal works and works well. The seat is wide enough and long enough, though the alcove for one's feet is a little narrow. There is a lot of storage, a huge fold down table and a good sized HD screen, though the range of IFE selections is Thai's usual humdrum which seems to be much the same as UA's IFE. Cabin service started out very attentive and graceful, but after dinner, the FAs pretty much disappeared, did not answer the call bell, and seemed miffed when I poked my head into the galley to ask for water. As for the food, well, it was as usual with Thai's business class product, not good. Interestingly enough, the next day I flew with Bangkok Airways on a short domestic hop and the food in coach was way better than Thai's business class dinner on the leg from NRT.



Thai Airways Customer review :  20 June 2013 by Geophadon Chin    (Australia)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

PER-BKK-LHR, quite unhappy with the experience, thought the value of the tickets would pay out. Very dissatisfied with the food and seat, very disappointed with the staff service, aircraft is very small but noisy, aircraft felt gloomy and dirty with not enough legroom. Overall, very disappointed.



 


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