Thai Airways International Passenger Reviews and Thai Airways Customer Trip Reports

Return flight LHR-TPE via BKK. A340-600 to BKK then A330-300 to TPE. Business class on all sectors. I found the seats uncomfortable, hard and nowhere near flat bed style. Food and service was good, but I would rather be able to sleep. IFE was ok, as was drink selection. The cabin on the A340 needs an update as it looked quite tatty.

FRA-BKK-HKG First Class. First leg on B747 was very bad. No menus on board; when I decided what I wanted, they said that they ran out of my choice of meal; the lamb they recommended was terrible. The flight attendants acted like robots. Extremely narrow bathrooms. In first class this is simply not acceptable. First class lounge in BKK good. The second leg on the A380 was a different story. Very good plane. Great first class. Great service and the meal was much better than on the long haul flight.

OSL-BKK, 777-200 ER. Seats in economy rather hard, and not the right thing for an 11 hours flight. Thai should do something with their meals, which are below standard. Return flight was quite different. I was sitting in the front, and as a gold card member I was given my meal first. However, they started serving drinks at the back. I had finished my meal 15 minutes before getting anything to drink! Bangkok-New Delhi return and Bangkok-Yangon return were ordinary flights.

SIN-BKK-KTM return. First time on Thai with my wife and it was a good experience overall. Friendly cabin crew on all sectors, excellent food, good movie selections and on time arrivals. Seats are comfortable for this 2-3hrs flight. Airport in Kathmandu is chaotic but it is opposite of that in BKK. Fast check in and a great lounge. Cabin is clean and spacious for both A340-600 and 777-200. Overall a very good experience with Thai.

Bangkok to Hong Kong with a B747 on the onwards flight and A380 on the way back. Online reservations made without a hitch as well as seat choice that was respected. Always try and make web-check-in as the lines for check in were quite long and very few counters open. Onward flight comfortable with new slim seats (without AVOD). Bussed to the plane then up the stairs to a closed gate and getting through an airbridge, which wasn't the easiest for kids and the elderly. Flight was uneventful and food quite tasty with good portions. Flight back was the brand new A380, with 100% occupancy. Fairly enjoyable entertainment with limited choice of some quite outdated films, but the flight is not a long one, so not an issue. Both flights with professional crew, good food with only 1 drink round that comes quite late after the delivery of food. All in all a very pleasant experience. Shame Thai has extremely high fares to Europe.

Copenhagen to Bangkok and Bangkok to Sydney and was very satisfied. The space is good (even for tall people), the food is better than standard airplane food, the staff friendly and they did not seem to enforce the baggage restrictions too strictly. The only irritating point for me was the lack of entertainment. On most of their planes flying this route (in my case 3 out 4 times) there's no entertainment - or rather there's one big screen, but on two 10 hour flights you could use some entertainment. Bangkok is not the best airport, not that much to do, no free Wi-Fi and airport staff not very helpful. Other than that I'd definitely recommend Thai Airways!

BKK-MEL day time flight with on time departure and arrival. Service friendly. Breakfast filling if a little bland. Pre dinner bar service followed by meal which was very tasty. Plenty of drinks refills. Service efficient on half full flight and toilets very clean. IFE with OK but limited choice but not a concern as I had my iPad. 777-200ER with lots of leg room, quite comfortable seat and feeling of space being 3/3/3 across. Only minor gripe is the additional baggage search on entering the gate holding area. I had purchased bottled water in the terminal, it was confiscated as above 100ml. Not the airlines fault but worth a mention so others can avoid paying 10 times the price for something they will have to throw away.

Again, five of us flew TG635 TPE-BKK (B/C) on 19/10/12. TPE B/C lounge is not easy to locate because lack of signage due to the airport renovation. B/C lounge had 50 seats but fully filled. To be fair, the B/C seats on this flight were 42 according to the crew and fully booked. This flight was different to my previous review of TG634 on 15/10/12 and that's why it has to be separated. Despite full flight and a stopover in TPE from ICN, the crew were excellent and attentive. All details were taken care of. No need to request sugar, cream, or sauces as they were offered. Inconsistencies among TG flight services need improvement for Thai.

Five of us flew TG634 BKK-TPE on 15/10/12. BKK Airport lounge is excellent as expected. Flight was smooth. Yet, maybe because of an early morning flight, the crew seem less willing to be of service. We received inconsistent answers about breakfast choices. Something like sugar, cream, or even sauces have to be requested. This is not Thai that we used to experience. Attention should be put on consistency of the service.

Bangkok-Melbourne on B777, 22 October. Thai offers an excellent economy product on this route. Boarding was well organised, the seat was quite comfortable, service was polite and efficient, and the food and drink quality and quantity were good. The flight departed and arrived on time.

BKK–DXB (16.10.2012) – we booked our seats in June. When we checked in on our flight back to Dubai, they changed our seats from 60A/B to 67A/B. Once in the plane, our seats allocated didn’t exist. We were told to stand and wait at the back of the plane with many other frustrated passengers for about 30minutes. When we asked for an update, we were told to stand and wait. Eventually, we were told to seat anywhere we like. We picked two window seats with two vacant seats in front of us. During the flight, we were surprised and astonished to find that crew used the two seats in front of us to sleep during the flight with both seats reclined as far as possible which caused us trouble viewing the screen. Is this a common practice within Thai airways for the crew to sleep during flight? This is the first time we traveled with Thai and based on our experience and the way we were treated would be our last! 

Melbourne to Bangkok return. Family of 2 adults and 2 children. Received excellent service from friendly crew who were efficient. Inflight entertainment was excellent in economy. Seats were comfortable and food trays cleaner than some airlines we have traveled on. The two meals we had were varied and provided plenty of food. Drinks were offered numerous times and on-demand, always with a smile. Safety was good. Toilets were accessible, bit of a wait. Good to have amenities supplied free by airline. Overall would recommend Thai and use them again, staff were excellent and the service and facilities were very good in economy.

SYD-BKK-ZRH return. FA provided excellent service, nice fruit and caviar, good variety of the In-flight Entertainment, doona style blankets with under sheet, electric car transfer in BKK. I didn't like the old aircraft, the lack of communication skills of some staff, badly cooked rice and use of other airlines business class lounges in SYD and ZRH.

BKK to SIN last month. Surprised Thai use the new aircraft on this route, B777-300. The cabin was new, clean and comfortable. Crew were helpful. The food is good but meal selection is limited. Inflight entertainment had a good choice even though the flight time was just 2 hours.

SYD-BKKCNX-BKK-SYD. Flew 747-400 on SYD-BKK leg, overall a good flight, cabin staff attentive and friendly, meal good, seatback entertainment system with large selection and ample leg room. Only real complaint was the seat which I found uncomfortable as it seemed to have a cross bar in the lumbar support area which cut into my back. This was alleviated by placing a pillow in the area. I was concerned the return flight might have had the same issue however return seat was fine on similar aircraft. Return flight, BKK-SYD breakfast menu could do with a tweak, not the most appetising. BKK-CNX and return flights both with friendly staff, drink and snack box provided for the one hour flight. No entertainment but not really an issue on such a short flight. Would definitely fly Thai again.

From Shanghai to Bangkok. The aircraft was old but maintained very well. Served breakfast, half tray, two choices. Cabin was tidy, crew were helpful. Flight was on time. No IFE system. I really appreciate the Thai style which made me feel comfortable. Newspaper available near the cabin door during boarding. Toilets were cleaned during the flight.