Thai Airways International Passenger Reviews and Thai Airways Customer Trip Reports

I flew from London to Udon Thani via Bangkok return in August. I found the flights very comfortable and the crew were helpful. Airbus A340-600, legroom in economy was good much improved. I certainly will be using them again.

SYD-BKK: Such a shame as I'd heard good things about Thai and this was my first experience flying with them. The service was impeccable but the fact that a business class flight (9.5 hours) with no on-demand video and upright seats that reclined to only 133 degrees couldn't make up for my disappointment in this flight. Was told at check-in of aircraft change - entertainment options were 2 videos on a loop for the entire flight on screens about the size of a mobile phone. Qantas premium economy would have been more comfortable and better value. I can only feel even more sorry for the folks that had to take this aircraft on the previous overnight leg from Bangkok to Sydney!

SIN-BKK-SIN on a personal trip. Seats, service all fine. F&B on return leg was very good. Lounges at both Changi and Suvarnabhumi quite acceptable - reasonable range of snacks and drinks, easy to access wifi etc. Overall, given that TG biz class is 30% cheaper than SQ on this route, I will stick with them!

After a wonderful Business Class flight from London to Bangkok on A340-600, my next flight from Bangkok to Sydney was a disaster. Flight was delayed by nearly 2 hours due to technical problems with our 747. When we did board I thought I had gone back in time. No TVs at all in Economy, ancient reclining seats in Business with tiny TVs with 2 film choices on a loop. Sleep very difficult as the seats whilst large were seriously uncomfortable. Cabin crew apologised for the plane swap, but looked very stressed. Food not as good as from London either. Difficult to recommend Thai based on huge inconsistency of cabin.

My husband and I travelled from Brisbane via Bangkok to Phuket with Thai yesterday. 31/8/12. Due to a mobility problem a wheelchair was requested. The staff were wonderful and looked after me in that regard. The flight was "smooth as silk" and flight attendants helpful and polite. Seating was quite comfortable and pillows and blanket supplied. Frequent water and juice were offered and inflight entertainment was good. Meals were also quite good. I would have no hesitation in recommending Thai and will be flying home with them again.

AKL-BKK-HKT return in economy. My last experience with Thai several years ago was really awful, but the price was right so I decided to take a chance. I was pleasantly surprised at the improvement! Comfortable seats, great legroom, more than palatable food and drinks, and smiling, cheery FAs. Didn't make much use of the IFE as I slept a lot but seemed like a good selection. Pity about the nightmare that is Suvarnabhumi Airport, otherwise I'd fly Thai more often. Until the situation at BKK improves, Singapore will still be my Asian transfer point of choice.

Sydney-Bangkok Return. Both outward and return flights in very old 747s. Although outward flight had been somewhat updated the IFE failed 2 hours into the flight. Even when working only a limited amount of content next to other airlines. Flight on time and cabin crew good. Return flight was late departing. No PTV's only large screens and no menu showing contents of meals. Seats where old with no adjustable head rests. Cabin crew though worked well with regular drinks. Using old 747's to such a major destination though not good enough against other airlines now on the same route.

OSL-BKK economy. Everyone in economy had three seats, so we had a good sleep. Service on board the 777-200ER was good, as it usually is on THAI.

FCO-BKK, B747-400. There is no first class lounge service and the Alitalia lounge that is available is an embarrassment. Limited food, uncomfortable seating and the flight is not called. No wifi service either. Nice way to start a flight. TG had substituted an old configuration B747 on this route, due to equipment "problems". First class pax were treated to side by side old style seats with limited seating position options. There is no privacy under this seating configuration. Fortunately, the cabin was only about 1/3 full. Wine selection excellent, but food quality the equivalent of SQ or CX business class. Starter appetizer of smoked fish had dried out and was inedible. Main course was dried out. IFE consisted of 2 films on a loop that one could look at on a screen that was probably introduced 20+ years ago. Absolutely, unbelievable that TG thinks that 2 out of date films shown on a loop would suffice. FAs were excellent and their kindness and professionalism went a long way in making one's detention on obsolete equipment bearable. TG's description of this as 1st class was misleading and is probably a sign of things to come as the TG fleet ages and is not upgraded.

I booked my flight with BA originally BKK-LHR return but ended up flying with Thai BKK-LHR leg due to 11 hrs delay issue. The flight was pleasant, comfortable and clean. Dinner and breakfast were lovely with drinks being served throughout. Staff were friendly, professional and smiling. I am 5 ft 10 and I had no problem with seating at all. Having said that, legroom was not spacious and I could not agree more with other comments about legroom. Inflight entertainment was good with many choices. Overall, I was happy with the flight and I may consider flying with Thai again when the price comes down.

Economy LHR-BKK August 2012. Long queues at Heathrow and completely full flight 2 hours late due to mechanical issue which we knew nothing about. Service standard and crew seem to spend most of their time socialising at the back. Overall not impressed. By comparison Air Asia from Stansted last year was more enjoyable experience which was a big surprise to me.

Difficult to rate the following since we took two flights. Rome-Bangkok then Bangkok-Tokyo. First flight was terrible TG945. Old plane, seats didn't recline all the way down, my entertainment speaker system was broken and two of the 4 movie selection was unviewable due to static on the screen. I paid for business class for this? The flight attendant didn't ask me if I wanted a refill on my drinks at all during the 10 hour flight (I kept having to call them over). However, the layover in Bangkok was excellent with a free massage at the Orchid Spa, excellent facility at the lounge with quick wifi access, and clean areas. The second flight back to Tokyo was very nice with excellent service.

12/8/12. PEN-BKK. A pleasant and professional service. There was more than ample service for this short flight. Flight left on time. The cabin crew ensured other passengers stored their bag appropriately.

SYD-BKK-SYD. My wife and I have flown Thai the last 4 years to BKK, the first 3 years they were using the A340-600 aircraft which was very modern and you had your own PTV screens and comfortable seats. It seems they have replaced the A340-600 with the ageing 747-400 on this route, it was like going back in time. Projector screen, old worn seats and carpet the only thing missing from the past were the ashtrays. Although the service and food were good I'd consider other options before flying Thai. Disappointing.

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