THAI AIRWAYS customer review : 15 October 2009 by G Hamilton (Australia)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Business |
BNE-BKK Return. Travelled with our 18 month old who is now too big for the bassinet. Luckily
on both flights the cabin was not full and we were able to make use of an extra seat. BNE-BKK
service was great including the use of the Air NZ lounge in BNE. I agree that seats are a
little narrow, though I had no problem sleeping. The flight back I felt the service was a
little lacking. The flight leaves at 8am and after breakfast the staff disappeared for about
4-5 hours to let everyone sleep, which was strange for a day flight. If you needed a drink you
needed to seek out the staff. My wife and I manage 3 drinks each during this time and the
centre console was piled high with glasses and empty soft drink cans as no one wandered
through to clean up. I may be being picky though this is not what you expect in business
class.
THAI AIRWAYS customer review : 14 October 2009 by Lewis Hide (UK)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
LHR-BKK, very quiet flight (got 3 seats to myself in economy). The 747 is not the newest but I
it was clean. Seats are fairly comfortable with ample legroom. The cabin crew were extremely
friendly and attentive throughout the flight. Shortly after take off there were 2 drinks
services followed by the meal which was very good. Wine served along with a second wine
service then tea/coffee. The crew came through the cabin approx every 30 mins with a tray of
juice and water. The washrooms were kept clean and tidy - negative is the lack of personal
tv's.
THAI AIRWAYS customer review : 13 October 2009 by D Cheetham (UK)
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Trip Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Business |
BKK-HKT-BKK in Business Class and liked the Bangkok Airport Royal Silk Lounge where a wide
variety of food, drink and free internet access were available. The plane was an older version
of the B747-400 but I found seats spacious and comfortable. The food service was excellent
during the short flight. Attendants were very professional and smart. The great thing about
the flight was the cost! Just over £100 return for business class bought in UK on the Thai
Airways website.
THAI AIRWAYS customer review : 6 October 2009 by Brian Smith (Japan)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Business |
NRT-BKK-NRT in business on B777 and B747-400. Both had the same new seats installed, and they
were fairly nice - not lie flat, and they seemed narrow. Entertainment better than the
Japanese carriers on this route. Food is my biggest complaint about Thai. Their idea of
gourmet catering is off. Just the quality of the food is strange and the presentation is not
much better than economy. Of course there is enough of it, and they do provide cheese and port
after the lunch service, something Japanese carriers don't do. Flight crew pleasant and
smiling. Cabins kept clean at all times. I liked the dedicated check-in at Bangkok, as well as
the dedicated immigration counter just after. The lounge is huge and had enough decent snacks
(hot and cold) before the flight to nourish me after an early wake up and no breakfast at the
hotel.
THAI AIRWAYS customer review : 29 September 2009 by Peter Borschberg (Singapore)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
MAD-BKK-SIN Y class B747-400. Although the flight was full, the crew maintained friendliness
and efficiency throughout the flight. The seat was comfortable with more legroom than most
airlines. Staff went through the cabin regularly with juice and water. Food was good, on-board
entertainment appropriate.
THAI AIRWAYS customer review : 29 September 2009 by Peter Borschberg (Singapore)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Business |
SIN-BKK-MAD Business Class B747-400. Cabin was clean, food very good, service friendly and
prompt. My only complaint is that the seat was rather worn.
THAI AIRWAYS customer review : 29 September 2009 by D Gunter (Denmark)
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Trip Rating : 4/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
CPH-BKK-MEL-BKK-LHR. Flight to Bangkok was ok but I was shocked any carrier would use such
old aircraft on a long haul flight - an ancient 747. No seat back entertainment and the staff
was okay, but they didn't come around with water very often. Bangkok to Melbourne was much
better - only a third full so I had a whole row to myself on a nice, new 777 with seat back
entertainment. Melbourne to Bangkok was 5 hours delayed to due a mechanical problem. This
meant that I missed my original booked connection to CPH. Thai in Bangkok booked me on a
flight to Heathrow rather than accept the 24 hour layover to take the same flights the next
day. The flight to LHR also on an outdated 747. The main cabin screen was flickering and it
was hard to watch the movies. The soundtrack skipped and cut out a lot. Eventually I gave up
on watching it. All in all, I was not impressed with Thai's flights to and from Europe and
would not choose them again for either business or pleasure.
THAI AIRWAYS customer review : 26 September 2009 by Dennis Feenstra (Netherlands)
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Trip Rating : 7/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Frankfurt-Bangkok return in economy. I was happy with the price and legroom (34 inches), but
like many have mentioned before, Thai's outdated 747's are a shame to the carrier! I guess
they'll keep flying them for a few years, but until then we'll have to deal with those
outdated 747's and that will make me think twice before buying a ticket with Thai again. This
time I had a night flight and surprisingly slept very well, but when your flight is during
daytime you'll find the Inflight entertainment to be a joke! Thai was a good airline and they
more or less still are, but they will need to upgrade their 747's very soon or they will lose
more passengers! Service, food, legroom all very well, but inflight entertainment close to
non-existing.
THAI AIRWAYS customer review : 24 September 2009 by Lorenzo Pasquini (Italy)
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Trip Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
ZRH-BKK, BKK-CPH, the first flight was an A340-600. The flight was confortable in economy
because I choose the fist central seats. Excellent crew and service. BKK to CPH onboard a
B747-400 and the comfort was not the same of the A340-600. No PTV screens even if the seats
were comfortable as in the A340. The crew has been very friendly in this flight and the
service very good.
THAI AIRWAYS customer review : 24 September 2009 by D Casari (Ireland)
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Trip Rating : 7/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
LHR-BKK, BKK-LHR. The 747-400 was very old and worn and ready to retire any day now. This did
not bode well with me given that I'm a nervous flier. On the other hand the aircraft was very
clean upon boarding and pillow / blanket given out were of a good quality. The cabin-crew
were friendly and on the ball, leg room was as good as it comes for economy class, food was
very good compared to other airlines and I was pleasantly surprised with how generous the
drinks service was. The only drawback was inflight entertainment. There were no individual
screens (standard on most modern long-haul aircraft) and the films shown on the large screens
at the front were of a poor quality. Overall I was more than satisfied with my Thai Air
experience and I feel it certainly represented good value for money. However I will think
twice about booking with Thai Airways in the future if they continue to use such outdated
aircraft.
THAI AIRWAYS customer review : 22 September 2009 by Simon Hughes (Australia)
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Trip Rating : 7/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
BNE-BKK-LHR, LHR-BKK-SYD-BNE. The fact it was a cheap fare made this bearable. The B747-400
used for LHR flights was downright terrible. Creaky, filthy, uncomfortable, spartan. The
Boeing 777-300 on the other legs was great. Food good, crew good, check in acceptable. Paid to
use the lounge in BKK, and it was very nice.
THAI AIRWAYS customer review : 18 September 2009 by Adrien Seitenather (France)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Bangkok-Dubai. Downgraded to Economy class for exchange of extra miles. Took the offer. Brand
new A330-300, toilets clean and cabin spacious and beautiful. Seats are firm and legroom
tighter than Singapore airlines but do the job. Pillows and blankets given out on ground and
were of good quality. Service excellent and food very tasty. Cabin crew were nice and
professional. They offered round of drinks every 30 minutes sharp, never experienced that on
any other airline. Entertainment system was good enough to enjoy for 6 hours, however, it was
only switched on 45 minutes after take-off. Lunge was great and comfortable with anything you
would expect to have.
THAI AIRWAYS customer review : 9 September 2009 by J Tou (Singapore)
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Trip Rating : 7/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
SIN-BKK-SIN. Check in and boarding efficient and organized. The food was excellent - compared
to flights with Thai Airways for the same route a year ago, it can be seen that they have
removed some in flight services due to cost cutting. There is no more hot towel provided
after take off in economy class. Drinks only served during meal time, not as frequent as
before. AVOD is totally non-existent. Thai Airways don't cut on the quality of meal.
THAI AIRWAYS customer review : 8 September 2009 by Michael Schade (Singapore)
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Trip Rating : 3/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Business |
Singapore - Bangkok C class. Last minute change to an old worn 747-400. I am flying Thai for
20 years now, and this was exactly the same C class seat Thai used 20 years ago. Uncomfortable
and worn-out. Food the usual Economy class food served on china. Tired looking and rather
disinterested cabin crew. Overall a disappointing experience.
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