Thai Airways review - by William Mackay

15 January 2008  Customer Trip Rating :

London-Bangkok return in Economy. Wonderful flights with exceptional service, stewards always very pleasant & ready to assist, good seating with plenty of legroom. Aircraft very clean, good food, big sleep helped me not watching repeats on inflight entertainment.

Thai Airways review - by John Edwards

13 January 2008  Customer Trip Rating :

BNE-BKK-BNE Business class. Smooth enough check in at Brisbane, given a fast track pass for immigration, and access to the Air New Zealand lounge (rather small and plain). B747 with the upgraded seats and AVOD with enough offerings. Meals ok, service was fine. The return trip, check in was smooth and fast, straight ahead to the dedicated immigration checkpoint, and straight down to the Thai lounge. A large and well stocked lounge with everything one should need. On an older 747 this time, with the older seats and limited entertainment selections, no AVOD. The older seats are a little more comfortable for me, not so hard, but being in a bulkhead seat up the front, I found the legroom was a little limited. Although this was a day flight the shades were lowered pretty soon after the first simple breakfast serving, (to allow people to watch the movie on the big screen apparently even though we all had individual screens. I couldn't help feeling that we were all being "put to bed"). A bottle of water was dropped off, and then the flight attendants went missing for 5 hours. I was on the top deck and became increasingly annoyed at the large movie screen, which had been pulled down to partially cover access to the toilets. On board were a lot of older people, who really did struggle to limbo dance under this screen to get to the toilet during the 5 hours in sat in-situ. When the lights were turned back on, and the meal service arrived, we were only 2 hours or so out of Sydney - too long to wait for this late lunch. A brief stopover at Sydney and access to the Air New Zealand lounge which was larger, and run by friendly staff. Mostly the flight attendants were polite and warm, just one or two on each leg who constantly seemed to have the hump.

Thai Airways review - by A Stopani

10 January 2008  Customer Trip Rating :

BKK-LHR Business Class. I was delighted to see Thai at long last are using proper cutlery both out of Bangkok and London in their premier cabins. Beware though, Duty Free sales do not seem to be available onboard at present. Both on the outward flight and the inward flight I was filling out my Duty Free order to be told there was no duty free on board. I asked the FA why there was a Duty Free magazine in each seat pocket to be given a delightful smile but I am none the wiser!

Thai Airways review - by Andrew Maile

9 January 2008  Customer Trip Rating :

BKK-LHR economy. Luckilygot a centre row of 4 seats to myself which made the 12 hr flight much more comfortable. Overall, the flight was good, the aircraft used for this flight seemed well-maintained. Good legroom. The cabin crew was efficient and mostly friendly - although there were a couple of unsmiling ones too. Dinner served very hurriedly but this was fine as it was 1am and most passengers just wanted to sleep anyway. Food nice and soft drinks circulated through the night. As many here have noted, the IFE is woeful but on a night flight this isn't so important. Overall, Thai runs a pretty slick operation; it's not quite Malaysian or Cathay Pacific but it's above average and deserves its 4 star rating.

Thai Airways review - by R Cooper

9 January 2008  Customer Trip Rating :

SIN-BKK-SYD return economy class. Very impressed by the service provided by Thai. Good leg room for economy class, comfortable seats, aircraft clean and even the older 744 used Sydney/Bangkok still in good condition. Meal service of a very high standard. Drinks plentiful. Staff very efficient and friendly and manage passenger needs very well. Thai relly let themselves down with their inflight entertainment depending on the aircraft used - outbound flights on new 777 aircraft with AVOD and large screens, return flights on 747 and old 777 and no AVOD and one movie shown between Sydney and Bangkok. They still provide hot towels, menus - and orchids to female passengers and a friendly service.

Thai Airways review - by M Ling

2 January 2008  Customer Trip Rating :

LHR-BKK Economy. Good flights with no delays. Overall a good flight. Leg room okay. Meals were good and drinks were served throughout the flight. Staff were efficient and friendly. The disappointment was the entertainment system - 1 movie on the main screen as no PTVs are fitted. They tended to show very family orientated films which were of little appeal. Fortunately I had a video ipod and spent most of the time watching that. Would be useful if they had internet check in but you have to be a member of their frequent flyer club to have access.

Thai Airways review - by Simon Loh

30 December 2007  Customer Trip Rating :

SIN-BKK-NRT on A333 & B772, and return on B744 & A333, economy class. Drinks are plenty throughout the flights, even outside meal times. Meals generally ok, omelette breakfast between BKK-NRT is great. FAs are quite responsive to passengers' need, most of them are friendly. TG keeps up its tradition of giving orchid flowers to female passengers before touchdown. The cabin of its B772 looks extremely spacious because of the high ceiling & wider aisle, though legroom generally the same for all types of aircrafs. The downside is that there's no personal IFE. Apart from a good movie between NRT-BKK, its IFE on the main screen is quite a disappointment. We were bused to our planes further out on the tarmac during both boardings at BKK airport, maybe it's because of connections among other TG flights or code-share reason by other airlines, thus it would be faster this way to board, though it would be better to allocate Gate D1-D8 nearest to the terminal building to some of TG flights, as at time I see these aerobridges are not fully utilised.

Thai Airways review - by A van Klyton

27 December 2007  Customer Trip Rating :

LHR-BKK return. Very good service; food edible and wine was flowing - too bad the wine wasn't so great but drinkable. I have been flying Thai for about 8 years now and will continue when flying in the region. LHR flight was full of Europeans, many connecting on to Australia. Thai might want to consider upgrading its food and wine.

Thai Airways review - by D Reisenberger

16 December 2007  Customer Trip Rating :

Perfect service on flight NRT-BKK in economy class! Very good taste of seafood curry, nice wine - in a glass, no plastic cup. Very friendly and attentive cabin staff. You never had to ask for anything.

Thai Airways review - by Duncan Whiting

15 December 2007  Customer Trip Rating :

LHR-BKK Royal Silk Class. SAS London Lounge crowded at LHR and offers little in the way of food. I was seated upstairs in 17k and cabin full. Swift service once airborne. Starter was fine but main course bland. IFE was on-demand yet movie / TV options were limited and the selection that was available was poor. The seat was ok but felt quite hard. I was comfortable in a reclined position but being 188 cms tall the fully flat position did not suit. Inbound Dec seated in 12A. Again, pretty full but very good service from FA's, food quality an improvement but still not great. I flew EVA's Premium Laurel Class last year and found the experience more enjoyable than THAI, possibly helped by the fact that EVA's Business Class cabin was only a quarter full, so outstanding service from FA's, seat was more comfortable too.

Thai Airways review - by Ian Jones

11 December 2007  Customer Trip Rating :

LHR-BKK Business Class. FAs very attentive and kind and food was extremely good - especially the Thai chicken curry for main course. Wines OK - nothing special. Breakfast served before landing in BKK was a bit low quality - more what you would expect in economy class.

Thai Airways review - by T Lim

9 December 2007  Customer Trip Rating :

Excellent inflight service & meals on Business class for Singapore-Bangkok-Munich-Bangkok-Singapore. I was transiting at Bangkok both ways and got to use the Royal Orchid Lounge. It offers a free head & shoulder massage or a foot massage to Business class passengers traveling on Thai. The meals were of a high standard and were very tasty. FAs Thai silk uniforms were and the colors were lovely, very serene & attentive service. Return leg had another fabulous meal on the Munich to Bangkok sector. The chicken teriyaki meal served on return leg from Bangkok to Singapore was also delicious. All ad hoc requests for drinks were honored & were promptly delivered. Pilots spoke excellent English and on the journey to Munich, the Thai pilot also spoke good German. AVOD was good with a wide range of choices to keep you occupied.

Thai Airways review - by Mike Langran

9 December 2007  Customer Trip Rating :

SYD-BKK and BKK-LHR First class. New config 747 both legs with plenty of room for my wife and I and our one year old son, travelling as a lap infant. Bagged 1A and K which was perfect. TG use the NZ lounge at SYD which is very good, visited the SQ F lounge as well (after the usual fight at the door explaining the Star Alliance rules to the staff!). NZ lounge (as at AKL) has a separate kids room - much appreciated! Minor hassle on boarding as CSM wouldn't accept our stroller on board, despite there being plenty of room and us having taken it on NZ, UA, SQ and LH 747s all with no problem as it fits in the overhead locker. We weren't allowed to show that this was the case. Disappointing, but the rest of the flight was good. The new F seats have plenty of room and are comfortable for sleeping. Main course wasn't as good as it could have been but the rest of the food was delicious. Dom Perignon 1999 flowed freely as did a couple of nice Margaux wines and a lovely Alsace Grand Cru! AVOD IFE adequate, but not a patch on SQ/NZ offerings in terms of selection. Met on arrival at BKK by ground staff. Taken by golf cart to priority immigration desk and then personally escorted through baggage with dedicated porters. Great help as we had tons of luggage as well as the wee one! From BKK, the experience starts at kerb side with priority service through to the lovely FC lounge. Wife and I both had a superb neck and shoulder massage in the Spa as well as great food and drink whilst staff kept our son entertained! Lovely flight back to LHR with attentive staff members. Again, main food item let the rest of the catering down, but a minor quibble really given everything else on offer. Sadly, our bags didn't make it to GLA with us, but this was a bmi/BAA issue, rather than TG and at least we didn't have to lug them all the way home. Arrived the next day by courier. Would fly TG F again, although if you scored the old config 747 the flight experience might not be so good.

Thai Airways review - by J Jensen

27 November 2007  Customer Trip Rating :

JFK-BKK-JFK, Premium Economy. We appreciated the Premium Economy check-in counter at JFK, Priority luggage tagging, and Priority boarding privileges (none of which, oddly, were offered on return from Bangkok). Legroom was excellent. With seatbacks upright, I couldn't touch the seat in front of mine. The seat pitch was good, but foot-rests were almost useless. They didn't even extend to my ankles, and opening at such a low angle, offered little support. Meals were quite good (order the Asian food), and wine flowed freely, offered by unsmiling, hurried flight attendants, who we shared with the Economy cabin. A good assortment of Movies on Demand. The small perks made this long flight (17 hours) tolerable, and well worth the extra charge for Premium Economy.

Thai Airways review - by Brian Botha

23 November 2007  Customer Trip Rating :

JNB-BKK Economy return. I found the A340 interior pleasing. Legroom very generous and cannot fault the service or excellent in flight entertainment system. The food was excellent and two meals were served on each 11 hour flight. Cabin crew friendly and courteous and nothing was too much trouble. Leg room in economy is generous as to provide foot rests and instead of reclining backward the entire seat slides forward and only tilts slightly backwards - Thai Airways does not supply amenity kits to economy passengers, just refreshing towels and ear phones for the entertainment system. Best leg room in economy is row 31, a bulkhead row which has ample leg room to stretch out but no window, row 32 on the A340-600 also has no window. Thai airways is the only airline flying this route directly, before this service begun you had to go either via Hong Kong, Doha or Dubai - its great that you can now fly direct.

Thai Airways review - by Oddvar Johansen

21 November 2007  Customer Trip Rating :

Stockholm-Bangkok-Osaka. Travelled Premium Economy Stockholm-Bangkok, and Business Bangkok-Osaka. THAI has for years abolished their first class on the Scandinavian routes. The upper deck cabin, that is being used as Royal Silk Class (Business) on other routes, is Premium Economy from Stockholm and Copenhagen. THAI say it is because very few Scandinavians are using first class. The real reason might be that the planes are very old, and THAI cannot beat other airlines with smiling cabin crew alone. The seats are not bad, but it is difficult to sleep as you are sliding down from the seat all the time. The footrests are not made for tall Scandinavians. From Bangkok to Osaka it was like heaven! Seats that could be transferred to beds at Royal Silk class. I wish THAI could see the need of buying some modern planes. It is a question how long time they can live on giving the economy class passengers more legspace that other airlines. On my return flight from Bangkok to Stockholm the back of the seat of a lady sitting in the Premium Economy class broke in two.

Thai Airways review - by J Pollock

19 November 2007  Customer Trip Rating :

LAX-BKK-LAX Premium Economy. The seat pitch, leg room and overall seat comfort were great. However, avoid the last row of premium economy, the seats do not recline as much as the others. The food was decent at best. Good inflight entertainment, but the earbud headphones (the kind you put in your ears) were terrible, hurt my ears after just an hour. I was surprised at the poor service. All that said, bring a good neck pillow and cushion, and the non stop California to Thailand factor, I would recommend this flight. I would also say the extra money for the Premium Economy is worth it.

Thai Airways review - by S Manootham

14 November 2007  Customer Trip Rating :

FRA-BKK-FRA Economy. FRA-BKK night flight with ancient B747-400 aircraft, full passenger load and no seat was empty. Flight was on time, seat was very comfortable, seat pitch was great and I have more space for my legs than the another long haul Y class I flown. The quality and quantity of food and beverage were outstanding and tasted good. Even French VSOP congac was served after dinner. FA were very friendly and attentive even in the night they went around the cabin and served soft drinks. I saw that toilets were cleaned and freshened up every hours. No footrest for Y passengers, IFE terrible there was only main big screen and 2 movies were shown. Return flight to FRA was the daylight flight - left BKK around noon. On the sector 4 Movies were shown on the main screen and the service and the FA was much better than the outbound flight but the food was too authentic ethnic Thai.

Thai Airways review - by Leon Loganathan

12 November 2007  Customer Trip Rating :

ZRH-BKK-SIN Business Class. Zurich to Bangkok great. Food good - I'm not sure I like the seat as it does not lie flat, so I felt I was sliding down the seat as I slept. Bangkok airport is overwhelming. I was trying to find the place for a massage but it is only offered in one lounge and it took me virtually an hour and a half to find it - no thanks to terrible directions by Thai lounge staff. By the time I found it I had to catch my connecting leg to Singapore. Beware that there are many business class lounges but only one first class/business class lounge at Suvarnabhumi airport. It is not clear if business class passengers have access to the spa/massage facilities. Bangkok to Singapore was very average - almost like a domestic leg in terms of what you expect in business class. Food terrible and the seats on the A330 were no where near as good as the A340-500.

Thai Airways review - by Timothy Spahr

6 November 2007  Customer Trip Rating :

BKK-LAX in Business Class. The airport in Bangkok was surprisingly impressive. The biggest enjoyment at the airport in Bangkok was the Spa for massages for First and Business Class passengers. Flying in the new Business Class seats on the A340-500 BKK to LAX was a nice experience. The AVOD selections were fantastic and was able to keep me entertained for the entire 15 hours to LAX. The flight crew was pleasant, but, the meal presentation and delivery was not up to par with Asiana and Singapore Airlines. Some sections of the Business Class cabin were served will before the other section was served and there were not too many genuine and appreciative smiles and notices of gratitude from the crew. The food in Business Class was average and there was a frequent need to request water or walk up to the galley and request an Evian. But, the third course which was a Thai Pizza served about 90 minutes before landing at LAX was excellent. Several tea and after dinner drinks available and the cabin staff utilized the nice display carts for this service. But still, something seemed like it was missing. I had read many reports saying TG did not have amenity kits in Business Class, but on this flight, each passenger was given an amenity kit and that was appreciated. Several services of hot towels which was also a nice touch. The lavatories have windows so freshing up while watching the sun set for the second time is very impressive and the carpeted lavatory floor was a refreshing change. Upon arrival at LAX, a Thai employee put up two signs at our baggage claim area "Thai Economy" & "Thai Premium Economy" so those of us in the Business Class cabins on TG794 that evening were confused as to if we were at the right baggage carousel. Interestingly enough, the first bags onto the carousel were the Star Alliance Priority or Thai Royal Silk Service tagged luggage. How often do we actually see the Business Class and Elite members obtain their luggage first - that was a nice touch.

Thai Airways review - by F Grossi

1 November 2007  Customer Trip Rating :

BKK-FCO-BKK. FC check-in in BKK was fast and faultless. Lounge had improved the quality of food on offer, service at the SPA still good, but sometime the waiting times force some passenger to abandon the idea of the massage. The 747-400 First Class cabin 10 single seat is good, all seat occupied. Food on board is not at First Class level, in quality, taste, presentation - wines choice is dropping. On this leg no pyjamas were given, as no menu or wine list. FCO-BKK No particular problems, until I reach the plane, an old 747-300 with the old 14 seats configuration, and a full cabin! Since the FCO Lounge offer little food or nothing, I had my lunch on board, and again the food was not enjoyable. One problem with 14 passengers and the crew using the First Class toilets, is that sometimes you really have to wait on line.

Thai Airways review - by Chris McQuaid

29 October 2007  Customer Trip Rating :

AKL-BKK return in Economy class - had the same very clean and comfortable A340-600 aircraft both ways (I had the same seat on both flights). Checked in for both flights using the internet - much superior to the desk check-in, especially being able to see where there are pairs or rows of empty seats when selecting where you want to sit. It also means that you can drop off your luggage at the airport as late as an hour before flight time. On the outward flight even the "unspiced" fish meal was too spicy for me, so the crew gave me extra cheese and biscuits. Video on demand is amazing - a huge selection of movies, documentaries and TV shows. Excellent flight attendants on both journeys. Even with menu problems I'm happy to fly Thai every time on this route - rating is really 4.5 stars.

Thai Airways review - by Gary Belan

17 October 2007  Customer Trip Rating :

SYD-BKK Business; BKK-FRA, FRA-BKK, BKK-SYD First. Crew on all sectors were friendly and attentive. Food was ordinary on all sectors. They have dropped their caviar service in First. They use the Air New Zealand lounge in Sydney: quite large, a good view of the airport and comfortable enough. The new business class seats are comfortable but not as large as the QF skybed. Avoid the front row on the 777 as the video screens are much smaller. New First class seats are also comfortable though I had to ask the crew on 2 sectors to turn down the cabin temperature as it was uncomfortably hot and I was unable to sleep. Once the cabin cooled down I slept like a baby. BKK-SYD the entertainment system did not work; crew were very apologetic but could do nothing. Pyjamas were out of stock. Lounges at BKK are comfortable. It was great to be able to eat before boarding the late night flights but selection of dishes for First was surprisingly small. I had a 5.5 hour transit between flights - the Royal Orchid Spa was wonderful. However, they advertise a gym and this does not exist.

Thai Airways review - by M Thomas

11 October 2007  Customer Trip Rating :

Economy LHR-BKK-Khon Kaen. Good flight to BKK, attentive staff, lovely food. Return flight to LHR the food was terrible, staff less friendly - and not enough drinks served through the night. Not everyone sleeps. Also there was virtually no entertainment, and the one film they did show had to be watched on a screen way up ahead of your seating position. Checking in was very good all round, and onward domestic flights to Khon Kaen were excellent. In summary my experience with Thai airways was a positive one. I would fly with them again, just wish they would modernise their inflight entertainment on long haul flights.

Thai Airways review - by N Riva

9 October 2007  Customer Trip Rating :

FCO-BKK C class 747-400 with new shell seats - better than old C class, although not very roomy and angled does not help sleeping - why they don't put horizontal is a mystery. Crew outstanding as usual, get amenity basic kit, food ok but not extraordinary, good range of drinks included, good hot chocolate on demand. Bathrooms clean all the way with Bulgari amenities. Long walking as usual at new BKK airport, prefer lounge at C gate - smaller but more privacy and well stocked with drinks and foods, get shower and relaxed foot massage in wonderful spa lounge. BKK-DPS-BKK A330 C class old plane, IFE not on demand, crew good, food not up to Thai standards, priority tag works and out of Denpasar airport in 4 minutes. Thai Airways is highs and some lows, but really made up when fleet will be renewed since uncomparable standards and crew on board

Thai Airways review - by M Cooke

9 October 2007  Customer Trip Rating :

MEL-BKK Business Class Boeing 777. Flight was on time and service was good, food was very poor for business class and I have had better in SQ Economy, although i was offered alternatives at both meals when I left most of the food. Drinks service was adequate but thats it. New style cocoon seats are ok but there was no leg length extension on the foot rest, so if you're a 6 footer like me, this aspect is not so good. Air NZ lounge at MEL was very good indeed. Thai lounges at new BKK airport were numerous but nothing special inside and snacks provided were very basic and not that appealing. I continue to fly with Thai as I am a gold frequent flyer but they need to improve thier service if they are to compete with Singapore Airlines, which in my opinion is superior in every respect. BKK-FRA First Class. Boeing 747. This was the older style layout of 747 where the first class seats are in doubles not singles, although Thai had kept an empty seat at the side of each passenger. Usually on this route the newly configured planes are used but this one was brought in to replace one with technical problems. Last time I flew first class with Thai all first class passengers received complimentary designer pyjamas and caviar was served with the meals. This time there was just a small amenity kit and there was no caviar. The dom perignon champagne was still there though and the wine list was excellent. Service exemplary throughout and flight crew were very good. Seat comfort, even the older ones is still very good.

Thai Airways review - by Geoffrey Earl

5 October 2007  Customer Trip Rating :

AKL-BKK-CDG First Class and return FCO-BKK-AKL First Class. Wonderful flights and service. Could not really be faulted at all except the wine list is a bit light as too was the choice of movies. The new A340 is great but to be honest still love that extra room that only the 747 gives you. The check in and arrival at the new airport in Bangkok is a brilliant concept and the club sandwiches in the first class lounge are beyond culinary desccription. We have flown with Thai many times to Europe from New Zealand and we have no reason not to continue flying with them.

Thai Airways review - by C Bird

5 October 2007  Customer Trip Rating :

ICN-BKK-ICN Business Class. Thai Airways operate their regional business class product on this route using 777-300 and A330-300. The cabins on both aircraft lack a modern feel. All flights were almost full and service seemed to lack because of this, it took the cabin crew some time to respond to calls. Food and beverages were good. The inflight entertainment felt dated, the video playlist would come to an end and often it seemed to take time for the crew to restart. Both flights were not direct and included stops in TPE (outbound) and HKG (return.) I was told that the lounge was some distance from our gate in TPE. In HKG the Thai lounge is quite comfortable and close to the gate. Whilst I have been given an amenity kit on direct overnight flights from BKK-ICN, none was offered either way of this journey.

Thai Airways review - by F Chan

11 September 2007  Customer Trip Rating :

Bkk-Kul-Bkk Business. Outbound on B777-300 old-style seats with little legroom and poor inflight entertainment. Inbound on B777-200 with new lie-flat seats and generous inflight entertainment. New lie-flat seats look very nice, but a little narrow. Most irritating was that the two armrests are of different height. Food on both flights satisfactory, but finished with real cheap-looking packaged cheese and crackers. Wines superb. Champagne was a tasteless obscure brand. Cabin service very professional but not warm or friendly. No addressing passengers by name at all. Age of both air stewardesses on outbound flight as ancient as the plane. Royal Orchid Lounge at Bangkok airport huge but not classy. Lounge food was only tasteless snacks. Royal Orchid Lounge at KLIA in a state of disrepair - avoid at all cost. Overall it was not worth paying for Business Class on Thai, especially when they have a good Economy Class product.

Thai Airways review - by Michael Schade

9 September 2007  Customer Trip Rating :

BKK-Munich C class on A340-600. Excellent flight - great food and drinks, new shell seats; but no more toiletry bag. Very sad; always enjoyed those little extras. I think they are trying to cut cost at the cost of premium paying pax. Otherwise good product!

Thai Airways review - by N Sutherland

9 September 2007  Customer Trip Rating :

BKK-HKG-ICN Business Class. Excellent Check-In as always. Same old food selections in the lounge. The Business Lounge appears to be getting a little better but still not as nice as the old lounges in Don Muang. Departed from Concourse D and for the 3rd time in a row departing BKK on this route they were bussing people to the aircraft with Last Call being 40 mins before departure and spending 15 minutes in a hot bus - total nonsense. And yes they're still digging up the taxi-ways in BKK hence the reason planes cannot park at all the gates and passengers have to be bussed to and from the aircraft... Flight itself departed only a few minutes late. Cabin service on the Airbus 330 was attentive, though the food and drink selections were very average - and with that terrible cutlery. IFE was poor with no Video on Demand, no Movie Selection on the BKK-HKG leg and only a couple of films to choose from on the HKG-ICN sector. 3 hour hops on day flights are not long enough to get a decent sleep so if you're travelling alone proper IFE is important.

Thai Airways review - by G Chotrani

6 September 2007  Customer Trip Rating :

BKK-LHR and CDG-BKK Business Class. BKK Business Class lounge was very much an ordinary experience - appears to be more of mass market travel nowadays, it's lost some of that exclusivity. All things considered, no complaints at BKK - we were well looked after with good range of snacks and drinks for a 2hr transit. On return journey, it was so crowded that there were no seats, so the lounge staff gave us a private room - a pleasant surprise, considering we had to transit for over 4hrs for the BKK-SIN flight. We were guided on board well in proper Asian hospitality. The aircraft was an upgraded B747-400 with the new capsule-type seats. We had seats 17A/B and 18A/B, upper deck, both ways. Very cosy and snug - just nice for 11+hr flights. Food service was fairly ordinary but charming - dinner after take off and breakfast just before landing. Everything seemed to work well. Crew was very pleasant and rendered assistance when requested. IFE was nothing impressive - what you would expect in Business Class.

Thai Airways review - by Alain Kupferman

2 September 2007  Customer Trip Rating :

BKK to FRA C class, aisle seat 26B. Beautiful check-in facilities in Bangkok with excellent service, good food and outstanding wines, miserable in-flight entertainment on old 747 with old seats but service attentive and extremely friendly.

Thai Airways review - by Martin Fernandez

2 September 2007  Customer Trip Rating :

BKK-MAD. Old seats, quite uncomfortable, the footrest doesn't rise enough, average seat recline in this type of seat. IFE was enough, but quality of screen was bad. The main deck cabin was roomy. The service was, for the first time in a Thai flight, bad. FA served the dinner and breakfast very quick, it seems that she want to go to sleep, and with a lack of interest. The purser sat on the seat in front of me and he spent the entire flight there.

Thai Airways review - by S Shiu

2 September 2007  Customer Trip Rating :

Phuket via Bangkok-Hong Kong. B737 used to BKK tired and not much legroom. The food was cold but was surprisingly good. The flight to Hong Kong was a lot better. The meals were hot and there was very wide legroom. There is a very big difference between these two plane trips.

Thai Airways review - by Brian Noad

25 August 2007  Customer Trip Rating :

First Class SYD-NRT return via BKK during August. Menzies Ground Services now doing TG check in at SYD a great improvement, excellent boarding onto plane without chaos. Air NZ Business Class lounge being used in SYD. At NRT, ANA First Class Lounge near Gate 45-47, Terminal 1, very much like an office no Japanese paintings on walls all just paint, staff not friendly. At NRT, ANA check-in very good, priority through immigration. TG cabin service very good all sectors, upgraded seating in First Class excellent. Luggage received priority all sectors, expect at SYD on return.

Thai Airways review - by Souk Lan Lim

25 August 2007  Customer Trip Rating :

Singapore-LHR Economy. Barely adequate. All flights on time, food was edible, and service levels acceptable, but not outstanding. As others have pointed out, only having main screen movies on the 12 hour BKK-LHR flight makes a long journey extremely tedious. It's especially bad on the night flights, where only 1 movie is shown. I'm guessing that Thai assumes that everyone will be sleeping - unfortunately, though, not everyone can or wants to sleep during flights. For this reason, I won't fly Thai longhaul again until they update the entertainment system on all their planes.

Thai Airways review - by P Maidment

23 August 2007  Customer Trip Rating :

Economy London-Bangkok-Phuket return. Service good, food OK. Condition of 747-400 interior in economy poor. Seats badly stained, armrest held together by sticky tape. Inflight entertainment poor and urgently needs updating

Thai Airways review - by Jeannine Bryans

15 August 2007  Customer Trip Rating :

Economy London to Bangkok and would agree with most other postings that the service is fantastic and the food good - plus plenty of leg room. Only downside was the lack of seatBACK tv's, and travelling with 3 kids made this difficult. this is the only factor that would stop me using Thai airways in the future. They should invest in newer planes.

Thai Airways review - by R Ellis

15 August 2007  Customer Trip Rating :

Beijing to Auckland return in Royal Silk Class and usual high standard of service/product. Early morning departure out of Beijing on an old A300-600 not too problematic for a relatively short flight (which I hear could soon be upgraded to an A330-300), 5 hours at BKK at Royal Silk Lounge enabled a shower and much needed email clearing, before proceeding to the Spa for neck & shoulder massage. A340-600 to Auckland fantastic & comfortable. Food quality much improved, as well as wine selections. Angled lie-flat seats still a mission to master, but I still managed to get 7 hours sleep. Cabin cleanliness top notch. Service top notch. AVOD movie selections quite old and limited! Return flight started off with Air New Zealand's Koru Lounge at Auckland airport with fantastic wine and cheese, followed by A340-600 flight, 2 hour layover at BKK, then onto Beijing on a similarly tired A300-600 arriving Beijing at 6.40am. All in all, excellent & consistent value, service and total experience.

Thai Airways review - by Christoph Haas

13 August 2007  Customer Trip Rating :

Bangkok to Penang and back in Royal Silk (Business) Class. Bangkok check-in the special Business Class area with fast track immigration and soon in the lounge which was excellent. The cabin was 2/3 full on A-300-600. Hot towels and welcome drinks. Inflight service excellent and a friendly crew. My pre- ordered meal was excellent. Check-in on the way back in Penang was quick. Thai uses the Malaysian Airlines Lounge in Penang, which is large, and well equipped with friendly staff. Boarding easy and the business class cabin was again 2/3 full on A300-600 with acceptable seat pitch. The breakfast service was fast Overall an excellent experience with Thai and I look forward to fly them again.

Thai Airways review - by Scott Leach

9 August 2007  Customer Trip Rating :

BKK-DXB in Economy. Flight very full but check-in and boarding were first rate. Seats comfortable and although this flight doesn't have seat back screens my position was ok for the main screen. Prebooked vegetarian meal not on board but helpful FA sorted the problem and found me a vegetarian meal which was very tasty. Regular drink runs are the norm on this flight so hardly have reason to press the call button. FA's very attentive and helpful especially with the younger passengers. Washrooms refreshed every hour or so also.

Thai Airways review - by Oddvar Johansen

29 July 2007  Customer Trip Rating :

CPH-BKK-JKT economy roundtrip. I have been using Thai Airways for the last 20 years. The food, especially out of Bangkok, needs a lot of improvement. So do the old 747 planes, with an ancient entertainment system. Compared with many other airlines flying between Eurpe and South East Asia, Thai is lagging behind. On the positive side: The leg space and the attentive staff.

Thai Airways review - by Olivier Fernandez

27 July 2007  Customer Trip Rating :

Paris CDG to Bangkok. Individual checking counter for First class passengers and a dedicate ground crew that escort us to Immigration and the Lounge. The same person came to pick me in the lounge and escort me up to my seat 1A. Excellent comfort. The food and the service onboard were fantastic. I had a good 6 hours sleep. I am also enjoyed the audio and Video on demand. On arrival in Bangkok, all the first class passengers were picked up from the gate by TG ground crew and escort to fast track immigration - it took less then 15 minutes.

Thai Airways review - by Anthony Slark

25 July 2007  Customer Trip Rating : n/a

Kathmandu to Bangkok. It had been very difficult to get seats on this flight as economy from Kathmandu to Bangkok seems to be full for weeks these days and I wonder if TG needs more capacity on this route now. There is almost no competition other than Nepal Airlines which flies thrice weekly and those flights are often cancelled or heavily delayed. We got our seats due to efficiency of assistant manager in TG Kathmandu office. It was an excellent flight and up to the usual Thai standard. The plane was clean, crew fantastic, friendly and courteous. The meal was excellent.

Thai Airways review - by Trevor Cross

23 July 2007  Customer Trip Rating :

LHR-BKK-LHR economy. Can't fault the cabin crew who were attentive and helpful, meals snacks and drinks a plenty but just how long will it take before someone in a senior position realises that an 11 hour non stop flight requires a better level of inflight entertainment. Seems to me that if the veteran 747s are not replaced or upgraded its only a question of time before passenger volumes degrade. Come on Thai, listen to feedback and pull your socks up!