Thai Airways International Passenger Reviews and Thai Airways Customer Trip Reports

MEL-BKK return. Outbound flight on 777, no problems. On time, food typical airline food, seating was hard but manageable. Good choice of movies etc on entertainment unit and reasonably smooth flight with lots of drink runs and good service. Return flight on newer 777 and seating much improved. Food identical on return journey as was entertainment, and service. Struck 15 minutes of very severe turbulence which was handled well by crew without any fuss. My only complaint was the long wait at check-in at Melbourne. I have a disability which requires me to use a walking stick and no provision is made for a quicker check in process resulting in me having to wait for an hour. Upon reaching the desk I was asked if I required a wheel chair so they were aware of my problem and I think provision should be made for disabled passengers to be checked in quickly as waiting for an hour resulted in my not being able to walk much after this process.

BNE-BKK Economy. Flight on time, B777-300 aircraft very comfortable. Drinks arrived 35 minutes after takeoff, with good selection. Meals were adequate, and seating comfortable. IFE gave good choice of options. Crew very good, and helpful. Haven't flown with them for a few years, but felt Thai had improved somewhat. Would recommend.

SYD-BKK, TG472. B747-400. Check in easy and fast. NZ lounge in SYD is large and well stocked with great views of the airfield. On board, service couldn't have been better. Big seat (was in 1A), excellent food and beverages. Very obliging crew. An excellent first class experience.

HYD-BKK-HKG return. Inflight entertainment on 2 sectors HYD-BKK and HKG-BKK was very poor, with no personal screens. BKK-HKG sector on the A380 was very good, lots of choices on the personal screens. You get one round off the drinks carts, and the in-flight meal is average. A nice touch is the small box of goodies for the kids which comes with the child meal. Service is efficient, sometimes warm. Blankets and pillows are offered, as is a warm facial tissue. The refurbished 333 has a very cramped in flight entertainment control box under the K seats.

Return flight LHR-TPE via BKK. A340-600 to BKK then A330-300 to TPE. Business class on all sectors. I found the seats uncomfortable, hard and nowhere near flat bed style. Food and service was good, but I would rather be able to sleep. IFE was ok, as was drink selection. The cabin on the A340 needs an update as it looked quite tatty.

FRA-BKK-HKG First Class. First leg on B747 was very bad. No menus on board; when I decided what I wanted, they said that they ran out of my choice of meal; the lamb they recommended was terrible. The flight attendants acted like robots. Extremely narrow bathrooms. In first class this is simply not acceptable. First class lounge in BKK good. The second leg on the A380 was a different story. Very good plane. Great first class. Great service and the meal was much better than on the long haul flight.

OSL-BKK, 777-200 ER. Seats in economy rather hard, and not the right thing for an 11 hours flight. Thai should do something with their meals, which are below standard. Return flight was quite different. I was sitting in the front, and as a gold card member I was given my meal first. However, they started serving drinks at the back. I had finished my meal 15 minutes before getting anything to drink! Bangkok-New Delhi return and Bangkok-Yangon return were ordinary flights.

SIN-BKK-KTM return. First time on Thai with my wife and it was a good experience overall. Friendly cabin crew on all sectors, excellent food, good movie selections and on time arrivals. Seats are comfortable for this 2-3hrs flight. Airport in Kathmandu is chaotic but it is opposite of that in BKK. Fast check in and a great lounge. Cabin is clean and spacious for both A340-600 and 777-200. Overall a very good experience with Thai.

Bangkok to Hong Kong with a B747 on the onwards flight and A380 on the way back. Online reservations made without a hitch as well as seat choice that was respected. Always try and make web-check-in as the lines for check in were quite long and very few counters open. Onward flight comfortable with new slim seats (without AVOD). Bussed to the plane then up the stairs to a closed gate and getting through an airbridge, which wasn't the easiest for kids and the elderly. Flight was uneventful and food quite tasty with good portions. Flight back was the brand new A380, with 100% occupancy. Fairly enjoyable entertainment with limited choice of some quite outdated films, but the flight is not a long one, so not an issue. Both flights with professional crew, good food with only 1 drink round that comes quite late after the delivery of food. All in all a very pleasant experience. Shame Thai has extremely high fares to Europe.

Copenhagen to Bangkok and Bangkok to Sydney and was very satisfied. The space is good (even for tall people), the food is better than standard airplane food, the staff friendly and they did not seem to enforce the baggage restrictions too strictly. The only irritating point for me was the lack of entertainment. On most of their planes flying this route (in my case 3 out 4 times) there's no entertainment - or rather there's one big screen, but on two 10 hour flights you could use some entertainment. Bangkok is not the best airport, not that much to do, no free Wi-Fi and airport staff not very helpful. Other than that I'd definitely recommend Thai Airways!

BKK-MEL day time flight with on time departure and arrival. Service friendly. Breakfast filling if a little bland. Pre dinner bar service followed by meal which was very tasty. Plenty of drinks refills. Service efficient on half full flight and toilets very clean. IFE with OK but limited choice but not a concern as I had my iPad. 777-200ER with lots of leg room, quite comfortable seat and feeling of space being 3/3/3 across. Only minor gripe is the additional baggage search on entering the gate holding area. I had purchased bottled water in the terminal, it was confiscated as above 100ml. Not the airlines fault but worth a mention so others can avoid paying 10 times the price for something they will have to throw away.

Again, five of us flew TG635 TPE-BKK (B/C) on 19/10/12. TPE B/C lounge is not easy to locate because lack of signage due to the airport renovation. B/C lounge had 50 seats but fully filled. To be fair, the B/C seats on this flight were 42 according to the crew and fully booked. This flight was different to my previous review of TG634 on 15/10/12 and that's why it has to be separated. Despite full flight and a stopover in TPE from ICN, the crew were excellent and attentive. All details were taken care of. No need to request sugar, cream, or sauces as they were offered. Inconsistencies among TG flight services need improvement for Thai.

Five of us flew TG634 BKK-TPE on 15/10/12. BKK Airport lounge is excellent as expected. Flight was smooth. Yet, maybe because of an early morning flight, the crew seem less willing to be of service. We received inconsistent answers about breakfast choices. Something like sugar, cream, or even sauces have to be requested. This is not Thai that we used to experience. Attention should be put on consistency of the service.

Bangkok-Melbourne on B777, 22 October. Thai offers an excellent economy product on this route. Boarding was well organised, the seat was quite comfortable, service was polite and efficient, and the food and drink quality and quantity were good. The flight departed and arrived on time.

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