THAI AIRWAYS INTERNATIONAL   Passenger Reviews and Passenger Trip Reports an official 4-Star Airline   Add your Thai Airways review   Thai Airways official 4 Star ranking   Airline Reviews : A-Z Index   CHECK this airline's Quality Approval Status

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THAI AIRWAYS customer review :  9 January 2010 by W Chia   (Netherlands)

BKK-FRA in business class. Check-in efficient. Separate security check for premium passengers was nice. Lounge nice but a bit full and I did not really knew which lounge to choose as they have so many. Nicely decorated with many different part for different moods. The complementary 30 minutes head/shoulder massage was amazing. Free wi-fi : a bit slow. Priority boarding was efficient. Seat was in upper deck. Efficient and friendly crew did there best to make us comfortable. Meal was nothing special. Wines good. Seat was comfortable and even slept for 6 hours. Toilets clean during the flight. AVOD was good. Priority bags came off first. Overall a very smooth journey - would not give them 5 star but 4.5 as it was not perfect.

THAI AIRWAYS customer review :  3 January 2010 by N Sutherland   (UK)

LHR-BKK-MNL return Economy. On-Time arrivals and departures on all flights. The 747 had an old interior with poor to non-existent IFE as mentioned on other posts, but the seats were comfortable and better than some of the newer aircraft. Good food and drinks service but the flights were full. The short-haul legs were fine also. Need to take a good book to make up for the lack of decent IFE.

THAI AIRWAYS customer review :  3 January 2010 by R Jafarpouran   (UK)

LHR-BKK Return flight was good. Regular drinks service but on a 747 there is no seat back tv and poor quality films were shown. FAs were good on both ways and flight attendants gave all females orchids.

THAI AIRWAYS customer review :  2 January 2010 by Andrew Maile   (Indonesia)

BKK - LHR Check-in was quick and efficient. Being 1 day before Christmas, the flight was not full so there was lots of space for people to spread out. The cabin crew ranged from very friendly and warm to one or two who were slightly surly and going through the motions although all were efficient. The food was good and drinks were plentiful. IFE is a shocker as many have noted here. It seems incredible that THAI steadfastly refuses to upgrade its IFE on the 747 routes. It wouldn't be so bad if they made more of an effort with reading material but that's pretty lame too - Wall Street Journal and Bangkok Post seemed to be about all that was on offer.

THAI AIRWAYS customer review :  30 December 2009 by Jean Vergaert   (UK)

Zurich to Bangkok Business Class : perfect on almost all points. Access to the Swiss lounge, priority check-in, well maintained and clean plane, great food, good wine and drink list served on a classy trolley. Good service although the cabin is large and full. The seats are a bit narrow and hard for a long haul, but compared to some competitors the incline is quite good and you do not slide to the floor.

THAI AIRWAYS customer review :  24 December 2009 by Alan Ho   (Singapore)

SIN-BKK return A330-330 aircraft both ways. Seats and leg room wide and good. Cabin and toilets kept clean. Female cabin crew are friendly and efficient but the male crew seem tired and unfriendly. Food out of Singapore rather plain but catering out of Bangkok was tasty and filling. Inflight entertainment was limited to only audio channels but it was a short flight so that was fine. I can see a few cost cutting like the welcome onboard hot towel was replaced by a hot wet tissue, smaller meal portion, less side dishes and no more after meal sweets or mints - but overall it is still a reliable, safe and affordable airline to fly with.

THAI AIRWAYS customer review :  21 December 2009 by Olivier Fernandez   (Thailand)

BKK-CDG, December 19. Seating in the lower section of the B747-400; Good seating in Business Class, very tasty food. Cabin crew were efficient and some were more helpful than the others. But the major problem during our TG 930 to Paris in our section; the PTV and the entertainment system was not working the entire flight. The Inflight Manager did not even proposed to compensate passengers who were affected with extra miles due to the inconvenience. It is time for TG to change aircraft, those B747-400 are getting older.

THAI AIRWAYS customer review :  16 December 2009 by Kevin Mann   (UK)

LHR-BKK-HKT return. Upgraded to business class on the way out, overall excellent service, sat row 22A/B so nothing in front of us apart from 1st class. Food excellent as was service. Despite previous comments from passengers regarding recline on seats, was still able to get good night sleep. BKK-HKT in A340-600, food not particularly nice but only 1 hour flight. Return in economy and at the back row 65, still leg room better than most airlines. Food very good for economy as was regular water runs.

THAI AIRWAYS customer review :  8 December 2009 by Brian Noad   (Australia)

It’s very welcome to have Thai Airways First Class return to Sydney after about a years break. Sydney to Tokyo return via Bangkok during November. Excellent service all the way. First Class lounges in Bangkok and Narita were to high standard. Sydney somewhat less, using Air NZ Business. From landing at NRT to get on Airport Bus to downtown, only 20 minutes. The ANA (Section 4) NRT lounge was great improvement over previous visits. ANA check-in fast and efficient. At NRT immigration through Crew gate fast and appreciated. If you buy duty free in NRT, transit BKK you must dump it in BKK - it's not allowed entry into Thailand. The electric car pick up at BKK always appreciated - a long walk from Gates. TG does breakfasts very well and great wines. Luggage received priority at NRT, but none at all on return to Sydney. TG has improved First class cabin staff.

THAI AIRWAYS customer review :  8 December 2009 by C Galloway   (Australia)

SYD-BKK then onto Hanoi in business class. The trip went very well from beginning to end. Seats SYD-BKK the newer shell type, everything worked, food fine (not stellar) and the in- flight entertainment was good, though a pretty basic movie selection. Staff helpful - had a problem with connecting computer to power source but this was resolved. All in all a very comfortable pleasant flight.

THAI AIRWAYS customer review :  5 December 2009 by Phil Cook   (UK)

BKK-USM-BKK an internal return flight to Koh Samui, an uneventful outward leg in rather ancient and noisy B737-400, not close to the A320 in terms of cabin quality and noise. Return leg flight delayed due to bad weather, (monsoon season) a three hour delay brought the usual disappearance of all ground staff. Finally offered transport and dispatched to an overnight hotel at 23.30 Next morning at 6.30 transported back to Koh Samui airport where an additional flight on another aging 737-400 was laid on departing at 12 noon some eighteen hours late. IATA rules and normal cabin safety procedures seemed not to exist on this flight as on approach to BKK cabin crew not only ignored reclining seats but also turned a blind eye to passengers who were not only draped across three seats but had no seat belts to secure them down. Despite this Thai handled the eventful situation well and after a typical British diplomatic discussion we were reunited with our bags later in the day after I insisted they fly our bags on to Bangkok on a Bangkok Airways flight, in frustrating & difficult circumstances Thai, did their best & kept to all the promises they made. Their genuine concern and speed of reaction would put many national european carriers to shame, would I fly them again? Yes certainly, they just tighten the up their cabin management,

THAI AIRWAYS customer review :  4 December 2009 by G Warren   (Australia)

I am a regular Thai Airways customer and dismayed that they are now cramming an extra 5 seats into the J class section on their 777s, going from 2x2x2 to 2x3x2. The original configuration we enjoyed out of Melbourne with a bit of space is now a very claustrophobic experience. All my recent flights with Thai have been pretty empty and I'm wondering if their short sighted attempts to raise premium revenue may have backfired.