Thai Airways International Passenger Reviews and Thai Airways Customer Trip Reports

SGN-BKK-NRT. The food was sub par but what airline food is good? Seat comfortable, staff attentive, plane was very clean and plenty of choices on the movies with individual screens for each seat.

AKL-BKK-AKL return. Both flights were on a 777-200. Outbound flight was okay, food average. FA's were good. Inbound food was not good, I wish they would change the menu, FA's seemed tired and did the minimum. Overall okay.

DXB-BKK and BKK-DXB: The food was not great. The seat seems to have room to recline more - but can't. The crew was very nice and helpful. Everything was usually very clean. BKK airport Thai lounge will not allow a lounge upgrade which was highly disappointing.

A330-200 BKK-PER. Reasonably comfortable seats but the 32" legroom is a bit tight for those 6ft+ and not the widest seats. Personal TV with AVOD and new movies added in the week since I last flew with Thai. Excellent service and good food with breakfast and a reasonably substantial sandwich option just prior to landing. Thai is by no means the best Australasia / Asia airline but certainly is not the worst either and gives Singapore and Malaysian at the top, a good run for their money.

A330-200, PER-BKK. Not as much legroom as I'd hoped - 32". Personal TV with AVOD. Good food but only one meal on a 7hr flight. Good service re. drinks but the red wine is pretty awful. Overall - reasonable.

B747-400 BKK-LHR. As expected one of the old 744 with no personal TV. Not a major issue as being a night flight was aiming to sleep anyway. Stacks of legroom (I'm 6ft) and the seats reasonably comfortable with good recline. No head-rest flaps on the seat but wasn't an issue as could lean up against the window. Food, drinks and service all very good as expected with Thai. Frequently brought around trays of water and juices during the flight even when most people were sleeping.

A340-600 LHR-BKK. Good legroom - more than A330 but less than B747. Seat recline about the same as A330 (same seats) but not as much as B747. Personal TV with AVOD and good choice of movies and TV. Excellent service of food and drinks with dinner, then sandwiches and finally breakfast. Food all very edible.

Flight out from London to Bangkok on a 747 was fine - reasonable seat back entertainment system and comfortable seats (although the entertainment system was prone to crashing and restarting several times en-route). Food was also good. Service fine - nothing special. Flight back was dreadful. An ancient 747, inflight entertainment was a joke - faded projector screens at the end of the aisle. Crew were surly and miserable, the food choices ran out long before it got to us, so there was no choice for the majority of the passengers. Crew kept out of the way for most of the flight.

BKK-ICN. First operation of the new LAX service via ICN. Had a C-cl mileage ticket but C unavailable for this leg. However, I was delighted and surprised by the service in economy. Comfortable seat, full breakfast on a full sized tray (with printed menu distributed) and a choice of meals. Seats had foot rests and the crew was a delight. There was an empty seat in our row but the crew re-seated a passenger in a row with a baby allowing an extra seat for the family and a better experience for my new seat mate. Everything was simply as good as it gets in economy.

LAX-BKK-LAX. A340-500 flight was on time. Quick check-in operated by Thai both in LAX and BKK. Seat was good but food very excellent, staffs were well groomed, cabin clean.

PER-BKK-LHR. Airbus A330 between Perth and Bangkok, quick easy check-in, cabin clean and tidy, seat very comfortable and reasonable recline. Flight attendants very attentive and proactive, food and wines offered well up to standard, VOD system worked fine. Airbus A340-600 between Bangkok and London, tight transfer but no problem, cabin in good shape and seat fine but a little narrow and not completely lie flat. All controls for the seat and the VOD system worked fine, plenty of content both up to date movies and music. Food and wines offered very good and cabin crew friendly and helpful, nothing too much trouble. Quick exit from the aircraft and bags on belt in no time, very pleased with the service I received and will use again.

SYD-BKK on retro-fitted 747 with retro flight service by FAs. Excellent experience and one of the most relaxing, pleasant flights I have had. Only complaint on an otherwise perfect flight was that FAs made themselves scarce for a couple of hours.

JNB-BKK-CNX. Mixture of business and economy, check-in staff at Johannesburg ok, used the SAA lounge for a quick coffee and appeared very nice. Boarding divided for business and economy pax, seat 12A, 777-200ER worked well for relaxing and sleeping although angled and not flat. The crew where very good, very attentive as was the food, I had both lunch and breakfast both well presented and tasty. VOD also worked well and had enough content for an 11hr flight, arrived at BKK 10 min late but not a problem. Continued to CNX on a 747-400 economy, a 50 min very full flight a small breakfast box offered with tea and coffee; flight arrived around 20 min late. All said I think Thai offer a very decent product in both business and economy.

CGK-BKK. Flight on A330 was full. Meal was ok and good for Economy. Service this time very good with nice FA's. No personal IFE, but for 3 hours was ok.

RGN-BKK-LHR return in economy. TG has finally retrofitted their 474-400s on the BKK-LHR route, and now there are PTVs. I thought the selection and quantity of channels available was excellent. However, for those in aisle seats, you do lose quite a bit of legroom to the electronic box under the seats. Overall, space was good. Good quality food and alcoholic drinks, and plenty of drinks runs by pleasant and professional staff. All flights comfortable and hassle-free.

BNE-BKK-BNE. Enjoyed the service offered. Check-in at both airports good. Flight crew both ways very attentive with hot towels before meals and a good supply of drinks. Disappointment was the standard of food especially out of BNE. Main meal served shortly after take-off was terrible.. IFE good. I will fly Thai again but I'll make sure I pack extra snacks.