THAI AIRWAYS customer review : 22 March 2010 by N Fitzgerald (Australia)
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Trip Rating : 7/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Business |
MEL-BKK J Class Boeing 777. Spacious cabin with good legroom and recently refurbished. Seat
comfortable but not a complete lie-flat bed. Attentive crew but a bit mechanical and
disinterested at times and service trolleys not well presented. No use of names or
recognition of frequent flyers. Cabin became intolerably hot during the flight with
passengers using the safety cards as fans (no individual air vents on their 777) - very
obvious to an attentive crew but it took a request from me to the Purser to have it seen to.
Food very good and a good drink selection. Inflight entertainment acceptable but a little
limited on latest release movies. Good amenity kit and supply of newspapers and magazines.
Safety procedures inconsistent.
THAI AIRWAYS customer review : 19 March 2010 by Doreen Cooper (UK)
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Trip Rating : 6/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
LHR-BKK-LHR Could not get seats together on the outward journey although we requested seats
together on booking. Food on outward journey ok but not very good on return journey. Cabin
quite tatty, no tv in backs of seats and could not see the large screen - not that it was
worth watching anyway. Flew on to Phuket, chaos on transfer at BKK, could do without it
especially early in the morning. Much more comfortable BKK to Phuket, although only an hours
journey. Snack was terrible on this route. Will really consider whether I fly them again
until they get better aircraft on the LHR-BKK-KHR route.
THAI AIRWAYS customer review : 18 March 2010 by S Gavigan (UK)
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Trip Rating : 2/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
LHR to BKK return economy. B747's embarrassingly old now, not even showing a movie on the big
screens any more. Service very rushed, couldn't even get a small glass of wine with meal on
return flight - although others did. Thai need to realise it takes more than a smile when
you're getting on and off the plane and that smiles wearing thin. I once recommended this
airline - not anymore. Will be flying again later in the year to BKK, sadly I'll let Thai go.
THAI AIRWAYS customer review : 18 March 2010 by E Mckenna (Australia)
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Trip Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Business |
SYD-BKK-SYD. First time traveller in Business class with Thai and from the moment I boarded
the trip was fantastic. Was a day flight and cabin crew were very attentive. I was impressed
with the food. On return from BKK I used the Silk Lounge which was nice but I have used better
lounges to be honest. Trip back to Sydney just as impressive as outward flight.
THAI AIRWAYS customer review : 17 March 2010 by A Ward (UK)
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Trip Rating : 7/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Business |
LHR-BKK-LHR Business Class. Outward flight 40 mins late departing with little explanation
given. Service not bad, food and AVOD average (both legs). Seats not that comfortable. Good
deal on the fare so no complaints but Thai can't compete with other airlines current business
class product - other than on price. Cabin tatty on return flight although had new seating.
BKK-KUL-BKK Business Class. Both legs on relatively new 777. Seats and cabin ambience
generally better than on 747-400. Return flight delayed with no explanations other than
"technical fault" - staff not informed at all leading to worries would miss connecting flight
(didn't in the end). Food and service otherwise not bad although nothing particularly special.
THAI AIRWAYS customer review : 17 March 2010 by Paul Hillier (Australia)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Sydney to Bangkok. Modern Airbus, everything worked, seats pretty comfortable and for someone
who is heavily built had plenty of room in an aisle seat. Food and service excellent, cabin
crew helpful and pleasant - couldn't fault the experience.
THAI AIRWAYS customer review : 16 March 2010 by S McGuckin (UK)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | First |
LHR-BKK-SYD return in First. Apart from a shambolic check in at LHR, the experience was first
class. Seat is showing its age, however the service makes up for this. Good to see caviar and
Krug on menu. Lounge at BKK is sufficient, however, minor grump is only terrestrial Thai TV
language programmes available. Return from SYD was uneventful and up to same standards. Thai
canvassed all First Class passengers for A380 cabin design - hope they do not go with SIN and
introduce horrible private suit'.
THAI AIRWAYS customer review : 15 March 2010 by Angela Robinson (UK)
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Trip Rating : 3/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
After a big build up, very disappointed. London to Bangkok to Phuket. There was no on demand
tv and no screens in the back of seats. The entertainment system wasn't working for the entire
flight out. On the way back, it was as if the video had been well used, sound and picture
were out of sync. Food was mediocre and cabin crew not that helpful.
THAI AIRWAYS customer review : 15 March 2010 by Eric Rose (UK)
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Trip Rating : 6/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Business |
London-Bangkok-Perth, Sydney-Bangkok-London. London Bangkok return were in worn out 747s with
seats which were very uncomfortable - hard and not long enough for my legs even when fully
extended - and a slope so that I kept slipping down The legs between Bangkok and Australia
were in more modern Airbus and slightly better seats.. After the initial smiling and greeting
the staff were briskly efficient, food was only average and positively poor on one leg. I
assume Thai Airways have a policy of saving money by restricting wine as despite repeated
requests I could not get more than two small very glasses of wine - even this came half way
through the second course. Transfer at Bangkok is a nightmare - as my wife had a recently
broken arm I requested assistance when we checked in at LHR and we were promised a buggy at
Bangkok - but I was very firmly told these are only for first class passengers and staff were
unhelpful to the point of rudeness. I booked Thai because of a good fare.
THAI AIRWAYS customer review : 9 March 2010 by Alan Thompson (UK)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Business |
Bangkok to Perth. Smart A330, good seats though very close to next passenger with no privacy
screen. Everything fine though nothing remarkable.
THAI AIRWAYS customer review : 6 March 2010 by Steven Cao (China)
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Trip Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
DPS-BKK on A340 with AVOD, departure and arrival on time, service great! Food very nice, AVOD
has lots choices on movies and TV shows. The only downside from Bali airport service, very
slow and not polite.
THAI AIRWAYS customer review : 4 March 2010 by N Chauhan (Philippines)
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Trip Rating : 7/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
MNL-BKK-DEL, B777-200 and B777-300ER. The standard of the airline has gone down since I last
flew Thai 10 years ago. There was no AVOD system on the Manila-Bangkok leg and the Bangkok-New
Delhi leg had a bad selection of movies. The food onboard was good but no menus were
distributed before food was served. Thai had a good variety of wines and premium alcohol which
they serve to their economy class passengers. Flight attendants active, quick and carried a
smile. Overall a good airline but Cathay Pacific and Singapore Airlines rank slightly better.
THAI AIRWAYS customer review : 3 March 2010 by Hans Pfister (Thailand)
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Trip Rating : 7/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
BKK to SIN return on A330 and B777. Both flights delayed for about 20 min. Used buses instead
of airbridge for the flight to Singapore. A330 looked worn, while the B772 looked new. While
Thai is providing a decent enough service, I think that they are not that much better than Air
Asia, who have much cheaper prices if you book early enough.
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