Thai Airways International Passenger Reviews and Thai Airways Customer Trip Reports   Thai Airways   493 reviews an official 4-Star Airline   Add your Thai Airways review   Thai Airways official 4 Star ranking   Airline Reviews : A-Z Index a SKYTRAX QUALITY APPROVED AIRLINE

PAGE 1 2 3 4 5 6 7 8 9 10

Thai Airways International customer travel guide
Thai Airways official 4 Star ranking	Thai Airways Lounge Reviews
Thai Airways "Essential Travel" Guide	Thai Airways Economy class seat reviews
Thai Airways Passenger seat tips	Thai Airways First & Business class seat reviews
Thai Airways Aircraft Seat Plans	Destinations & Aircraft Fleet Guide

YOU CAN NOW VOTE  » HERE  FOR THE AIRLINE OF THE YEAR

Thai Airways customer review :  30 July 2010 by Jess Hill   (USA)

MUC-BKK. Dinner, movie and 5 hours of sleep. We were in Business Class in the upper deck bulkhead, and they get the lighting right. The night flight was appropriately dim and they darken the cabin immediately after food service. Food was great, wine selection a little thin but cheese and dessert great. I found the shell seats very comfortable although not fully flat. Personnel very friendly and attentive.

Thai Airways customer review :  28 July 2010 by P Loveder   (Australia)

Thai business class as part of a codeshare with a European carrier. Staff were gracious and service superior to that of the partner carrier. Separate boarding and disembarkation, lounge access and frequent water service during the night were appreciated. The only perplexing thing was the absence both ways of the pre-meal drink - despite it being on the service menu. Otherwise, a good standard of service.

Thai Airways customer review :  22 July 2010 by L Castel   (Vietnam)

BKK to Paris business class, and Rome to BKK First class. Business cabin needs to be updated, uneven service on flight, food just edible. Not impressed! Rome to Bangkok, problems start at the airport checking inn, the First class check in line was servicing passengers from other classes, not sure why. When finally I was attended, they try to assign me a different seat from the one I requested, but since I had the confirmation of the seat requested, I insisted on my assigned seat. After lengthy calls to whom I guess was the supervisor, finally they assigned the requested seat. Onboard, the cabin was ok, 10 seats configuration, fully reclinable. Service very impersonal, food and drinks, are just not at the level of the competitors. Thai need to improve the service both in flight and on the ground.

Thai Airways customer review :  21 July 2010 by P Hutchinson   (Australia)

BKK-LHR-BKK using Royal Orchid frequent flyer points. Both sectors in 747-400's which were in need of a cabin refurbishment - only main cabin movies / TV, and on return the screen was faulty. BKK-LHR I had 3 seats to myself so was horizontal after the midnight takeoff & got a good sleep. Not so lucky on LHR-BKK (evening departure) but still managed same amount of sleep. Very little need of cabin services (asleep for dinner) and breakfast was typical airline fodder. Flights per schedule. As a Star Alliance Gold member I was able to use the available lounges at BKK and LHR so did not have to sit in the shopping centre / food hall that passes for the waiting area at LHR terminal 3. Score of 8/10 would have been a lot lower if I was unable to sleep and had to put up with the poor inflight entertainment.

Thai Airways customer review :  21 July 2010 by R Kampel   (UK)

LHR-BKK-AKL return. LHR-BKK awful, on old B747-400 with overhead screens, cramped seats and poor service. My wife and I were travelling on 2 separate bookings and no effort was made to place us together. BKK-AKL legs were on B777 and a world of difference. Good IFE, service. Would not use again.

Thai Airways customer review :  19 July 2010 by Richard Olkowicz   (Australia)

PER-BKK-LHR Business Class . Perth-Bangkok A330, newer aircraft, seating good, service and meals very good. BKK-LHR on old B747-400 showing its age. Seats well worn and minimal cushioning. Could feel metal frame through the cushion. Very uncomfortable for an 11 hour flight. Trim around windows was loose and in some parts stuck back with tape. Service and food excellent. I would still consider using Thai again but it wouldn't be my first choice.

Thai Airways customer review :  16 July 2010 by Ryan Hemmings   (UK)

LHR-BKK-LHR Economy. Thai is my most flown airline and was one of my favourites - not sure what has happened to them? Flight out to BKK which was overnight was a disaster, never been so hot on a flight. The personal lights developed a fault and could not be turned off, the emergency call button did not work and this was for the whole flight. The only good thing is that seats recline further than they should. The inflight video on the main screen is not worth watching as its never in sync - I was flying mid June they only had May inflight magazine to read, when asked where is June, the flight attendant laughed!

Thai Airways International customer review :  15 July 2010 by J Tou   (Singapore)

SIN-TPE return. Nice inflight services by cabin staff. I pre-booked seafood meal for SIN-BKK leg for a period of less than 24 hours which I have less hope that seafood meal will be served. Surprisingly Thai Airways managed to make it.

Thai Airways International customer review :  14 July 2010 by S Pham   (Thailand)

BKK-HAN Economy. Old aircraft, service great but got a lunch box with cold cut and juice. It's a disappointment considering that on this flight on Vietnam Airlines a hot meal would be served. But service was excellent compared to Vietnam Airlines.

Thai Airways International customer review :  12 July 2010 by S Middleton   (Malaysia)

KUL - Copenhagen via BKK. Flights on time. Seat back entertainment on the B777 and A330 planes on the short flights between BKK and KUL but not on the B747 long haul legs. Food from Copenhagen to BKK was excellent, and fair on other legs. Crew professional and polite. Good price and would recommend.

Thai Airways International customer review :  8 July 2010 by Rebecca Perry   (UK)

LHR-BKK, B747-400. No personal TV but plenty of leg room. Excellent food and service, we took DVD player for the kids, and there are films on shared screens on the plane.

Thai Airways International customer review :  7 July 2010 by Steve Maier   (Germany)

FRA-BKK-PVG return in First. FRA-BKK in 747 and BKK-PVG in A340-600 with latest First Class seats. Thai provides excellent value for money. In FRA and in BKK we were escorted from Lounge to the plane. On arrival in BKK we were picked up with cart and brought to the excellent First Lounge. Had both times the full massage which they offer for First Class Pax. Food on the plane was average, wines need to be changed. Crew was very friendly and efficient.