Home Page

 

Thai Airways International Passenger Reviews and Thai Airways Customer Trip Reports



PAGE

1 2 3 4 5 6 7 8 9 10
Follow us on Facebook







WATCH the Thai Airways Videos to Experience the Product and Service




Thai Airways Customer review :  22 April 2014 by L Robin    (Thailand)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BKK-CDG-BKK, A380, seat 77j Economy. Not a bad flight but very limited space for tall people like me. Food ok, wine served in plastic bottle is terrible. Flight attendants looked tired and bored. Forgot something in the plane on arrival, of course they didn't find anything and we were the last to leave the aircraft.



Thai Airways Customer review :  22 April 2014 by E Crummy    (Australia)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We went from Sydney to Bangkok then Bangkok to Phuket and return. Food was just passable. Service really needs work. Pressed the attendant buzzer and was walked past a number of times. Not even asked if we would like wine with our dinner and were squashed in, I doubt I would use this airline again. The only good thing were that the flights were on time.



Thai Airways Customer review :  22 April 2014 by P Rubenstein    (Canada)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BRU-BKK on B777-200 and BKK-FRA on AB346. Seats on both planes, are the semi lie flat type most of the other Asian carriers exchanged in favour of full lie flat seats. I don't understand why TG can't have fully lie flat seating on near 12 hour flights. It is difficult to sleep in the current seats. IFE was somewhat slow, but there was a decent inventory of films. A nice touch was the loaded menu for the flight as I didn't get a menu on my return flight. Outgoing flight service was somewhat poor with the FAs not too interested in the pax. Return flight had FAs present in the cabin. On both flights despite there supposedly being a selection of white wines, there was one white wine option only. Outgoing 1st meal was overcooked, bland and poorly presented. The 2nd meal was equally unpleasant. Return flight 1st meal was up to TG's former reputation, but the 2nd meal option consisted of some greasy pork sausages on cabbage with boiled potato. It looked like someone had run down to the 7-11 and bought some of those hot dogs that are a mainstay of Thailand 7-11s. Seriously, sausages as a meal in business class? The other option was duck. Gate staff in Brussels are contracted out and they were rather unpleasant. Bangkok TG check-in and gate experience was excellent. Baggage service on inbound flight was slow and rather poor, However, bags were delivered promptly in FRA. It's sad to see an airline that had once set the standard for service and F&B, deteriorate. I hope that TG can set itself straight.



Thai Airways Customer review :  20 April 2014 by Ron Kuhlmann    (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

TPE-BKK and return. Both flights on time and up to expectations for TG. The A333 seats are not flat but for the time enroute, that was unnecessary. I do like Thai's service and the quiet efficiency of the crew. Overall, another pleasant experience and the availability of the spa and a massage on departure makes it even more desirable.



Thai Airways Customer review :  17 April 2014 by M Gephart    (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BKK-HKT-PKK in Economy Class. Was thoroughly pleased with the Thai Airways flight. Not only the service, punctuality and price, but also the treatment of Star Gold. Even though it's a relatively short flight (1 hour and change), both segments operated with widebody (A330/777-300) and made for a really pleasant journey. Offered exit row seats without having to ask - which was wonderful. Great snack run and multiple coffee/water runs done during the flight. The cabin crew couldn't have been more hospitable. First time on Thai and would recommend to friends/family. All in all a great experience, from check-in to security to lounge access to baggage handling/arrival.



Thai Airways Customer review :  15 April 2014 by Dwip Kitayaporn    (Thailand)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We flew TG106 on 03/04/14 on BKK-CNX route and returned on 05/04/14 by TG111 using redemption tickets. We originally were confirmed on an earlier TG104 but that flight was cancelled and we were placed on TG106. We were informed on this cancellation two days prior to the travelling date. BTW, on the morning of 03/04/14, we were again rung if we could be moved to other flights and the answer was absolutely "no". This cancellation approach does not give us good impression. To be fair, inflight services are OK and reasonable on both legs. Yet the TG104 used an old B737-400 with old uncomfortable seats, whilst the return was an A330 with modernised seats and more leg rooms.



Thai Airways Customer review :  14 April 2014 by B Andreas    (Germany)

Rating : 1/10

Score 1 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SYD-BKK in First Class. Thai Airways managed to stuff up my complete itinerary just days before my departure. The flight was cancelled without notification. No calls. No emails. Nothing. I was eventually put back on the original flight. The cabin looked worn out, the flight attendant didn't look motivated at all and the food quality was extremely poor. Overall it was a sad and disappointing experience especially for First Class. I will avoid Thai Airways in the future.



Thai Airways Customer review :  14 April 2014 by D Egginton    (Indonesia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Denpasar to Bangkok return, TG 432 and TG 431. Outward on an Airbus and back on B777. Both flights nearly full but the crew worked hard on both legs. Big difference for this trip was the personal TV screens compared to nothing 12 months ago. Preferred the B777 cabin layout.



Thai Airways Customer review :  7 April 2014 by Roxanne Jones    (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Last night I enjoyed a wonderful flight from BKK to SIN (flight 409) in business class. FA's were efficient, and professional. I ate in the lounge prior to the flight so I didn't intend to eat again, but the food was very good. The seats were extremely comfortable, and the IFE was varied and responsive. Add to that the "smooth as silk" flight, and I was a happy camper!



Thai Airways Customer review :  7 April 2014 by E Donnelly    (Australia)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Having booked business class we expected to be seated in business class seats. Our flight was from Melbourne to Bangkok and return so we at least expected to fly in a 777-300. However they apparently only use the old 777-200 which is pathetic. The seats are uncomfortable even to sit in and more impossible to sleep in.



Thai Airways Customer review :  4 April 2014 by Badertscher Boris    (Switzerland)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight TG 640 on 14/03/16, A380. Staff were very friendly. A slow service for serving the ordered menu, when you call the staff the response was not quick. The Seats are very uncomfortable, the seat is too high. For me with a height of 171 cms I can't have my feet comfortably on floor. Even when the seat was in a flat position (near flat 170 degrees) the leg space is very small. The entertainment system is of the newest standards with big and clear touch screens.



Thai Airways Customer review :  2 April 2014 by K Phair    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Out on 26/27 Feb and back on 9/10 March. TH910 and TH911. Good planes, great legroom, polite service, good food, great entertainment. Slick transfer procedures in their Bangkok hub. What more could one want?



Thai Airways Customer review :  2 April 2014 by Mahad Saadat    (Pakistan)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Bangkok to Phuket. Boeing 747. No problem at check in. Delicious food and variety of beverages. Plane took off and landed on time. The window seat was just fine lie flat seats and plenty of space. Inflight entertainment was good but a little difficult to use. Loved the flight and would fly on Thai again.



Thai Airways Customer review :  2 April 2014 by P Turner    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-BKK. This was the best economy class flight I have had in 45 years of travelling. Although I am 6ft 2", I had ample leg room. The food was good, the cabin crew excellent, the toilets were kept spotless and sandwiches and drinks were always available in the rear galley. I cannot think of a single thing to complain about. The return flight however was rather different.



Thai Airways Customer review :  2 April 2014 by P Turner    (UK)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BKK-LHR. After an exceptionally good outward flight I found myself at the very back of the economy cabin for the return trip. This seat was narrower than standard, had an entertainment box under the seat in front and had far less seat pitch than the advertised 34". In short it was very cramped. Another problem was that every time we flew through any slightly unstable air, the back of the plane yawed from side to side sufficiently to spill drinks. I imagine this is because the A340-600 is so long, and the back seats are a long way from the centre of pressure so any slight lateral movement is exaggerated. After 13 hours of this I felt most unwell. The cabin crew were as good as before.



Thai Airways Customer review :  31 March 2014 by T Stephen    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Heathrow to Bangkok in March 2014 then connected to Phuket. Seamless transfers, luggage transferred from flight to flight, no problems or work from us. We traveled economy and felt we had reasonable leg space, the inflight entertainment was very good. The staff could not have been nicer they were polite helpful and attentive on all four flights. If you needed another drink or snack you just needs to ask.



Thai Airways Customer review :  28 March 2014 by F Ordner    (France)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CDG-BKK, TG931 and BKK-CDG on A380. New Planes. Clean and Airy cabin. Lie Flat seats OK but narrow. IFE good. Staff efficient but robotic. Main Meal Lunch outbound rushed and Dinner inbound again rushed. Pre Meal Drinks served with one tiny bag of peanuts and on return served with nothing at all! Quality of food served on board between mediocre and poor. Overall an inferior business class experience. Both flights perfectly on time.



Thai Airways Customer review :  28 March 2014 by W Brown    (Singapore)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew on a 777-300 with recently refurbished business class. Seating wasn't bad. Bed was lie flat, but not too wide. Wine list selection was a little thin and only serve French wines. Food was not bad, but not the best I've had. Not quite as good as SQ, but overall it was decent value for money.



Thai Airways Customer review :  22 March 2014 by E Yang    (Singapore)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SIN-BKK-ZRH-BKK-SIN in March 2014. 1st leg and BKK to ZRH were good with a 2 hour connection. Return ZRH to BKK was sub par as service on board was patchy and forgetful. Food OK. Had a 5 hour lay over in BKK due to flights reduction due to troubles in Bangkok. Had arrive around 6.45 am and flight out was at 12.20pm. Had decided despite this to fly Thai as they were almost 50% cheaper on J Class than SQ and 40% cheaper than Qatar my usual airline. For this price, I am not going to complain!



Thai Airways Customer review :  18 March 2014 by Sargent Alan    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Bangkok - Kathmandu - Bangkok. A comfortable flight, food and wine were OK without being top notch, service was friendly and unobtrusive. Seats were comfortable and allowed a good rest. They were angled flat seats. Flight was long enough to allow a movie to be watched in each direction. No problems with check ins and bags received priority in both directions.



Thai Airways Customer review :  17 March 2014 by Klaus Malling    (Denmark)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BKK-CPH. Had to use business class / Royal Silk) options, as economy class full for days. Used fast track and got to lounge, which was crowded but with much better food solutions than I have seen in any other airport. Flight at night on 777-300ER. Dinner quickly served, cold options absolutely the best, as hot meals seemed somewhat overcooked, of 4 options I took prawns with garlic coriander sauce, which was rather tasteless and unspicy with rice - not too interesting, all in all like an enlarged economy meal - also breakfast options. However, service both effective, smiling and very quick, leaving a long night for sleep on fully flat bed. Inflight entertainment average and compared to e.g. emirates and Turkish with less - to me - interesting options, although most of night spend sleeping.



Thai Airways Customer review :  17 March 2014 by Bellagamba Cristina    (Denmark)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I had the most unpleasant night flight from Bangkok to Copenhagen. Seats are so uncomfortable it is impossible to get more than an hours sleep. Food is really horrible. Service is nothing like you would expect from Thai people, who are usually always so nice and kind and service minded. I asked for vegetarian food, I was not able to book it previously, and the hostess came with ham and salami. I don't think I will try Thai Airways again.



Thai Airways Customer review :  13 March 2014 by M Glowacki    (Norway)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

OSL-BKK-AKL-BKK-OSL: Oslo legs on new B773s, while Auckland legs on older B772s. Screens much better on the newer planes. Seat comfort good on all. IFE was excellent with plenty of movies to choose from. However I was very disappointed with the service and food on all legs. Half the crew seemed grumpy the whole time and not a smile was to be seen. Two very bland meals were served on each leg. We got hungry mid-flight on several of the legs and asked if they had any snacks, but all they could offer was some crackers and cheese. Crew were not particularly diligent in going round with water/drinks during the flights so most of the time I ended up going to the galley myself. Overall a disappointment. Have experienced a lot better on some of the other Asian (and even European) carriers.



Thai Airways Customer review :  12 March 2014 by P Borschberg    (Singapore)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight from Bangkok to Frankfurt and back on the new A380. Excellent comfort, excellent service, everything ran smooth as a clockwork both ways. I found the cabin crew to be more attentive than usual and they were paying excellent attention to the elderly couple sitting in front of me.



Thai Airways Customer review :  11 March 2014 by S Bailey    (Thailand)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Thai Smile, BKK-MFM. No smiles on this flight, zero entertainment, revolting food, nothing for kids. Pretty much the same level as service as NokAir, except at TG prices. Check in at BKK is for all Thai Smile flights international and domestic, so be prepared for a long queue. Glad we didn't opt for business class, which are the same economy seats with the center one left empty! Flight was on time though.



Thai Airways Customer review :  10 March 2014 by Ian Roberts    (UK)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-BKK (747)-HKG (777)-BKK(747)-LHR(A340) I had forsaken my 2 favoured carriers to BKK, adjusted my trip and paid a higher than needed fare to do two flights on the A380. I was not best pleased when as soon as trip finalised they were taken off (LHR-BKK and HKG-BKK). Overall OK-a trailing rather than leading product except for BKK-LHR which was wonderful in all aspects. Generally I don't mind the semi lie flat seats but just could not a get comfortable adjustment on any except the A340, this flight was 'smooth as silk' with a great crew and product whereas the rest was going through the motions more. Lounges OK at best-very good at HKG. Fast track at LHR and departure at BKK only-immigration took 1.5 hrs going into Thailand and nearly an hour at HKG due to obscure pax in my line. Overall probably would have put a X instead of a tick but the BKK/LHR was so good all round has lifted the experience but will be reverting to my usual carriers in future.



Thai Airways Customer review :  10 March 2014 by L Robin    (Thailand)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BKK-AKL-BKK. No flat bed in business class, very uncomfortable seat, food was as good as economy class food on regular airlines - doesn't match business class and price offered. Very little service with uninterested staff. Only good point is its a direct fly. Very disappointed overall.





PAGE

1 2 3 4 5 6 7 8 9 10
 


If you experience any problems submitting comments on the above link, please use our general   Feedback Page

 




top

back to top




| Home | Airline Opinions | Legal Notice | Airline Ranking | Airport Ranking | Advertise | Passenger's Choice Awards | Site Map | Contact Us | Links |

1999-2013  Copyright Skytrax