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Thai Airways International Passenger Reviews and Thai Airways Customer Trip Reports



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Thai Airways Customer review :  25 March 2015 by S Chim    (Singapore)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew SIN-BKK and return. Thai Airways should be proud of the food it serves on its flights. For a short 2-hour flight between Singapore and Bangkok, the food was excellent! For the SIN-BKK sector, I had the prawn in chilli paste with rice option. The prawns were absolutely delicious. The meal also came with a tasty omelette fried with basil leaves and a pasta salad with ham. On return from BKK, I had the chicken curry option, which was another winner! This was served with white rice and a side of boiled morning glory. There was also a delicious side of chicken salad. Rarely do I enjoy inflight food and this is one of those rare occasions. What a great way to start and end a holiday!



Thai Airways Customer review :  25 March 2015 by Perrin Michel    (Brazil)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BKK-Chiang Mai-BKK. B777 / A3333. Everything nice, nice food, etch, except very aggressive lady at check-in at Chiang Mai airport, with no priority tag.



Thai Airways Customer review :  25 March 2015 by A Baker    (UK)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Out on 18th January return 2nd March. Both flights on the 747 as our son is a full time wheelchair user and can get to seat on lower deck without transferring to an aisle chair. Terminal 2 a nightmare as no assistance was offered and signage is poor. 747s being phased out not before time as both flights the seats were stained and cabin in need of a good clean. Out to Bangkok again in July and looking forward and hope this flight on the new A380, if we can access the upper deck in business class with our son, and cabin crew have improved. Food on a par with most airline food - uninspiring! Inflight entertainment kept dropping out and had to be reset, 3 times. We fly with Thai 2/3 times a year to Bangkok and sorry to say the service seems to have got worse on international flights.



Thai Airways Customer review :  20 March 2015 by J Rose    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Thai Smile BKK-UBP in economy. Very pleasant and efficient service for this one hour domestic hop. Far superior choice than either Nok Air or Thai Air Asia out of DMK. Suvarnabhumi is much easier and more civilised than Don Mueang, and much more convenient if you have an overseas connection. Check in was relatively easy, short queues through security and spacious, comfortable concourses and gate seating. Clean, comfortable A320 with attentive, efficient service. Far superior to the old Ryanair B737s flown by Nok Air on the DMK-UBP route. Would recommend.



Thai Airways Customer review :  9 March 2015 by Stubbs David    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

TG 911 , 30th Jan 2015. Inbound flight, TG916 on 27th Feb 2015. I have been married to my Thai wife now for 25 years and we have both travelled with Thai Airways for most of those years. I have just returned on TG916 on the 27th Feb 2015 and it is so sad to see an airline as good as this going down in quality. The food ran out, the audio didn't work, one toilet was out of order to the the extent the flight crew actually removed the toilet pan right next to my seat. When I said my audio did not work staff checked it and totally agreed with me but did nothing to help even though the flight had 9 unused seats. I know Thai people do not like to lose face but this service loses face for Thailand. What a shame.



Thai Airways Customer review :  9 March 2015 by U Herath    (Sri Lanka)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CMB-BKK, TG 308, 26 Nov 2014. BKK-CMB, TG 307, 3 Dec 2014. I traveled from Colombo to Bangkok and then Bangkok to Chaing Mai (round trip). Everything was excellent. They have a variety of food and beverages of good quality. Customer care was pleasant and good. The toilets were not very clean, which maybe due to the passengers' way of using the toilet. Other than that everything was good. I recommend this airways for anyone who is willing to travel comfortably.



Thai Airways Customer review :  4 March 2015 by Devottam Sengupta    (India)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew DEL-BKK-SGN and return. Each of the legs had some shortcomings, which was a big letdown compared to previous experiences with TG. The DEL-BKK leg was on an ageing A340-600, with particularly uncomfortable seats and obsolete IFE. The screens were low definition and barely visible if the blinds were up (it was a daytime flight). On the plus side, food (other than the dessert) and the service was fine. The BKK-SGN leg was, by stark contrast, on a new B787. Owing to the short duration, no headphones provided so the fantastic IFE is largely inaccessible. Cold box meal was adequate for an hour long flight. In comparison, the aircraft for the SGN-BKK flight was a tired A330, with hard seats and no IFE. The B777-200 used on the BKK-DEL leg was far more comfortable and modern, but it had the worst food on any of the legs, including the cold meals on the Saigon flights. Service was functional but seemed rushed and was brusque on a couple of occasions. It was a full flight, but I haven't had the crew on other full DEL-BKK flights be as snappy as this set was. That set and the ground staff at Bangkok airport diminished a lot of the goodwill from the good service on the other flights. Overall, IFE needs to be improved to keep up with other premium competitors but still stands head and shoulders above Indian competitors on the same routes.



Thai Airways Customer review :  4 March 2015 by B Klug    (Germany)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

FRA-BKK-RGN-BKK-FRA Legs on A380 and 330. One of the A330 was very worn and dirty, however service on all four sectors was efficient, very friendly and overall of high quality. Highly recommended.



Thai Airways Customer review :  4 March 2015 by P Hoad    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from London Heathrow to BKK and return. Absolutely terrible. On the 11 hour night-flight there, the seats were uncomfortable and cramped and the staff were extremely rude. My entertainment system did not work and when I asked to move I was ignored. No toothbrush/paste or eye mask provided. I did however, believe that this could be just a one-off bad flight. I tried to upgrade to business class for the 13 hour flight back to LHR but was (rudely) told it was full. The return flight was just as bad, if not worse, than the first flight. My entertainment system did not work again and the staff were just as rude. They seemed to disappear for around 6 hours during the flight (it was not a night-flight either), leaving us with no offer of even a cup of water. When I eventually asked for a cup of coffee, I was brought (20 minutes later) a stone-cold one. Dinner was served 2 hours before landing, although our row of 3 was served around half an hour after everybody else - I think w e were forgotten as we had to ask for our food! When we eventually got our food, they had ran out of the beef option, leaving only the seafood option. As I don't eat fish, I asked if there was any other option at all, before being told I would just have to go hungry! Absolutely terrible from start to finish. Will never fly with them again, nor recommend them to anyone.



Thai Airways Customer review :  4 March 2015 by M Satish    (India)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Chennai - Bangkok and back. The Chennai - Bangkok sector was operated by an old A330. There was no personal entertainment system but the crew were friendly and prompt in their service. Hot delicious meal served in-flight. The captain kept the passengers updated on the flight status and arrival time into Bangkok. The return leg was operated by a new A330. This one has a personal entertainment system with a good selection of movies. Cabin crew quite helpful and attentive. Hot and delicious dinner served in-flight. On this leg the captain kept providing regular updates on the flight status and arrival time into Chennai. Landed on time in Chennai. Overall good experience.



Thai Airways Customer review :  4 March 2015 by P Williams    (Sweden)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

OSL-BKK and return. Outstanding cabin crew, delicious food and very good IFE. Best flight experience I have had in many years.



Thai Airways Customer review :  18 February 2015 by Ron Kuhlmann    (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

HND-BKK in C, BKK-NRT in First. After coming off UA F from SFO, the TG business class was a huge improvement. The sense of style and presentation that was absent on UA was here in spades and the crew was warm, inviting and ready to provide for any special request. The flight to NRT in First was on the A380 and the lounge, ground staff and spa were simply unbelievable-worth the price of the ticket alone. The meal, which I pre-ordered (lobster thermador) was superb and every aspect of the flight was delightful.



Thai Airways Customer review :  18 February 2015 by J Nanda    (Thailand)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Business Class from BKK-CDG on the A380. The flight left and arrived in Paris on time however the experience was not what was expected and I was left disappointed. The food and service in Business class was awful and it started with in-attentive and grumpy staff that looked like they had not slept in days and had no interest in offering the "Royal Thai Service", the seats were very cramped and was not comfortable even in the flat bed position. Food was terrible and felt just as if it was from economy class but served on a plate. Thai Airways is having a tough time at the moment and from this experience I can see why. They are always one of the most expensive airlines and coupled with this terrible service and quality I can't see them getting out of their ditch anytime soon. Long haul from BKK next time will certainly be on another airline even if there is a short transit.



Thai Airways Customer review :  18 February 2015 by David Jenkins    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

London-Bangkok return TG911/910, 19/12 and 17/01. Refurbished 747-400r with mini suites offering more privacy than the older open plan style. Excellent service throughout on both flights. Food perfectly ok if a little dated although I loved the pre-booked menu for the return flight to London, including a Thai style duck curry. I much prefer the older 747s to the A340 in first as the latters cabin is much smaller and uses the older seat style. London Heathrow was a joy in the new terminal two where we use the United Globalfirst lounge. BKK Royal First ground service excellent as always. Probably my last trip on the 747 as the A380 is being introduced from July 2015, although this may lead to the reduction of the two daily flights to one only.



Thai Airways Customer review :  18 February 2015 by M Osiecki    (Poland)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BKK-HKT and return. Despite such short flights (slightly above 1hr) the service is still very good. BKK-HKT delayed by approx. 40 minutes to allow passengers for late connecting flight from Tokyo to reach it. Return flight on short, 20 minutes delay. Apart from those on-time issues, little to complain about. Plenty of space on widebodies (777-300 on BKK-HKT and A330-300 on return), no IFE (only route map available, but you do not need much more on such a short flight), light and tasty meal consisting of sandwich, delicious coconut or orange cake and non-alcoholic beverages. Still you receive a pillow and a blanket. Very nice staff (at HKT they even checked our luggage for further flights with QR to DOH, than to WAW) and even cabin design is a pleasure for your eyes.



Thai Airways Customer review :  18 February 2015 by K Fletcher-Biles    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Returned to using Thai this year after a 3 year gap. Travelled LHR - BKK in January returning in February. My return was sealed by Thai Airways new baggage allowance policy of 30kg and a switch back to newly refurbished 747s. As a scuba diver this means I can now carry all my kit without going via the middle east. At check in on the way out I was asked if I was satisfied with my selected seat. I was offered the alternative of an exit row with greater leg room. I took this and found I was the only person in the whole row which was good as these seats are slightly narrower than normal. I therefore had room to move my elbows to eat! On the return journey I was again offered an alternative to the seat I had reserved, another aisle seat but with an empty place beside me, great. Good leg room and if it wasn't for other passengers selfishly punching the touch screens and bouncing in the seat in front it would have been perfect. I cannot blame Thai for other passengers behaviour but maybe a note saying these are touch screens not punch bags would help!



Thai Airways Customer review :  12 February 2015 by Paul Bennett    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-BKK out on the 27/01/15 and returned on the 01/02/15. What an improvement LHR terminal 2 compared to Terminal 3. Be prepared for the long walk to the aircraft allow at least 15 minutes to get to the gate. TG 917 was only half full which made the overnight journey very comfortable. Food was better than previous flights. Seating was good but temperature was very warm which made sleeping not great. Arrived BKK 45 minutes early which was a nice positive. Overall very pleased. Returned on TG 916 flight left on time, plane was pretty much full but still had enough space to fell comfortable and not cramped. Food was decent again with no issues. Lunch plus sandwich and dinner was served on the long journey home. Plane landed 25 minutes early. Entertainment better but not at the level of the Emirates. Another good flight. Both flights were good with very few issues, we paid the extra to fly direct and well worth the money.



Thai Airways Customer review :  12 February 2015 by Kenny Looke    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Perth to Mumbai then Delhi to Perth in January. Excellent service on all sectors. Delicious food. Excellent entertainment. Comfortable seats. Very friendly flight attendants. Brought drinks through regularly. Even the coffee was great. Forgot to check in a specific item not permitted as hand luggage. Confiscated by security in Delhi. Went to flight gate and discussed with Thai staff member who arranged for the item to be checked in at great inconvenience as the walk was far. Very appreciative.



Thai Airways Customer review :  12 February 2015 by M Forbes    (Australia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew between BNE and HAN/SGN via BKK on Thai Airways. The Boeing 777 had a nice clean interior and had spacious leg room, perfect for the long nine hour flight between Australia and Thailand. Flight Attendants were nice enough and were quick to respond to passenger requests. IFE had a decent selection of new movies and TV shows, enough to entertain me throughout both long-haul flights. Unfortunately on the return journey my screen went dead five hours in and there was nothing that could be done to fix it, leaving me to watch the remaining half of my movie on my friend's screen. Between BNE and BKK, food was plentiful and tasty, however on both of the shorter flights the 'cold lunchbox style' food was really quite bad and a little inedible. Disappointing. With this being said, I did enjoy all flights with Thai and would recommend for long haul flights. In terms of standard, just a little below other Asian carriers such as Singapore and Cathay.



Thai Airways Customer review :  26 January 2015 by Janveerawat Chanokpol    (New Zealand)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight attendants were friendly and helpful with lovely smiles. The service overall was excellent. The food and the seat was okay. They should give all customers a toothbrush/toothpaste and an eye shade without having to ask. Overall, it was a nice trip.



Thai Airways Customer review :  19 January 2015 by G Lockwood    (Thailand)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Thai International BKK-MEL, 19 December 2014. Check-in at BKK was easy and the staff friendly although the agent forgot to return the ticket printout. On time departure using Boeing 777-200, although the aircraft was showing its age, looked quite scruffy and in need of a thorough refurbish. Crew were surly and had no interest in providing service in fact they gave the impression that the passengers were an inconvenience. IFE worked but the programme selection was very basic, even the latest release movies were "old". Haven't flown long haul TG for sometime and based on this experience wont be doing it again soon.



Thai Airways Customer review :  19 January 2015 by Murray Leo    (Hong Kong)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

TG602, Bangkok-Hong Kong was incredibly uncomfortable, the worst seating experience I have had. There was a time when I went out of my way to fly TG. I won't be doing that any more. Awful.



Thai Airways Customer review :  14 January 2015 by Yotsanan Areemitr    (UK)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

TG916, BKK-LHR on Thai Airways A340-600 aircraft. For a 13 hour flight (14 plus 1 hour delay!) seats in economy were incredibly uncomfortable and entertainment box under the seats were irritating. This is a complete contrast to their B747s which, although older, seem much more comfortable. Luckily, this particular flight was half empty so I was able to attempt to sleep on the two window seats. Staff made up for the discomfort. As usual, they were very attentive and friendly. Food was a little bland but not inedible. Entertainment was great - the same as the inbound leg which was still enough to last me the full 14hrs! All in all, not a terrible experience. It would've certainly been better had it not been for those awful seats! The A346 is a beautiful plane but its seats are not designed for long haul flights!



Thai Airways Customer review :  14 January 2015 by Yong Mak    (Hong Kong)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

TG629 & TG602 (HGK-BKK-HKG). Outbound flight was delayed due to a group of late arriving passengers. As a result, the flight arrived late in Bangkok. Flight attendants were friendly and helpful. Good selection of food although the portion was quite small. Adequate inflight entertainment system. Overall, the trip was satisfactory.



Thai Airways Customer review :  14 January 2015 by Albany Wong    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew MEL-BKK. (Return in Economy). When you fly with Thai, you're guaranteed excellent service and very comfortable seats in economy. The cabin crew are friendly and warm, and very efficient during meal service. The hot towels given to economy class passengers is a nice touch. The seats are very comfortable, with adjustable head rests and good leg room, was even able to sleep during both flights. Food was decent, with a beef curry with rice offered after take off from Melbourne and chicken noodles as a choice for breakfast. On my return flight from Bangkok to Melbourne there was only one breakfast option on offer which was chicken sausage with scrambled eggs, and this was the only meal which was below standard, The egg was too runny and the spinach was burnt. Cabin crew on both flights were excellent and very friendly and spoke excellent English, assisted me in putting my heavy suitcase into the overhead bin. Unlike the crew on some airlines who disappear right after the meal service, the crew walked down the aisles with trays of water and juice after the cabin lights had been turned off, and promptly bought me my scotch and coke when requested. Thai is truly a world class carrier, with the best cabin crew.



Thai Airways Customer review :  5 January 2015 by C Fox    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew TG484 PER-BKK (Economy) and then TG920 BKK-FRA (Business). Flight to BKK was good in Economy had an exit row, the service was quite good, though some cabin crew were more friendly than others. The food was ok, there was a choice of 2 options for lunch and the IFE was fine with some good selections and a wide variety. The flight in Business to FRA was on the A380 and I loved the seating with lots of space and the seat was easy to operate between the various positions and put down into a bed to sleep. Heaps of room for storage which is great. The service was good and the crew were friendly and helpful. On the food side of things I think Thai lag behind some of their competition in terms of quality but there was plenty of it with a 4 course meal followed up with a hot breakfast served a couple of hours prior to landing - I did not go hungry. I think Thai could improve their wine list. All in all good flights. The IFE package on the A380 is also excellent.



Thai Airways Customer review :  5 January 2015 by Pistolesi Maurizio    (Italy)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew on the FCO-TPE route, with B747 from Rome to BKK then A330-300 from BKK to TPE. FCO-BKK-FCO route Biz class only 30% seats were occupied, crew very attentive, friendly. Food very good, hot towels 4-5 times. Seat on B747 in sleeping position very uncomfortable, only recline approx.160 degree, lack of legroom, very difficult to sleep (I'm 192 cm). BKK-TPE route A330-300 seat very good, IFE also very good. Service also very good, even if biz. class almost full. On the last flight to FCO my bag was the 1st one on the carousel. I recommend Thai.



Thai Airways Customer review :  5 January 2015 by Ron Kuhlmann    (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BKK-ICN. Delightful, as always. While on the ground before the flight I went to the spa for my massage - truly a plus offered by TG for premium passengers. The crew was gracious and the flight was most enjoyable. The A330 the seats do not recline 180 degrees but I was able to sleep nonetheless.



Thai Airways Customer review :  5 January 2015 by Coleman Marc    (Hong Kong)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

TG628/9 in December 2014, both flights by old 777-200. Flights on time. Meal from HKG to SEL was still frozen and not edible, from SEL to HKG was very average, the kids meal was much better on both legs. Wine in minuscule glasses, no small usual bottle supplied. Seats OK, movies not the latest but ok! Not a 4 Star airline anymore! But was cheapest for the time out of HKG.



Thai Airways Customer review :  5 January 2015 by T Ferlin    (Australia)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from Vienna to Bangkok then on to Melbourne. Absolutely terrible experience as I was told at Vienna that I would not be sitting with my children from Bangkok to Melbourne, so upon arrival to Bangkok went to the ticket desk and a nice man sorted it all out so that I could sit with my kids. When we boarded a very rude hostess said that my daughter could not sit in the exit aisle without a parent sitting next to her. I was travelling alone with my four children and the man sitting next to my daughter said that he was happy to take care of her in case of emergency and I was only separated from her by the aisle, so I could easily reach her. The hostess insisted on one of my children moving because the plane was full and we could not all be moved. My children were very distressed because one had to move and none of them wanted to sit alone as you can imagine as they are all under the age of nine. I was so upset at how insensitive this hostess was, forcing one of my children to sit alone, a three year old. I will never fly with Thai again, disgraceful.



Thai Airways Customer review :  22 December 2014 by Alex Tan    (Singapore)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I bought round-trip tickets from Singapore to Bangkok for $265, which was a really great bargain. TG 404. 9th December. The aircraft model that operated this flight was a Boeing 777-300ER and the seats were pretty comfortable for a 2 hour long flight. Pillows were found on every seat. The entertainment system was responsive and the food was excellent. The taste was great and they came in pretty big portions. I was full before I even got to the dessert. It's a pity no menu was given out though. The cabin crew were a little rushed, but generally pretty friendly. TG413. 13th December. I was lucky enough to grab a seat on the Airbus 340-600, which is such a gorgeous plane and one of Thai's most coveted aircraft models by aviation enthusiasts. The seats were definitely not as comfortable as the ones found on the Boeing 777-300ER but good enough for a 2 hour flight. The entertainment system wasn't as responsive and was reset a few times which was annoying, to say the least. All in all, Thai Airways IMHO is a really strong competitor with Singapore Airlines on the Singapore to Bangkok route and I would fly with them again.



Thai Airways Customer review :  18 December 2014 by Y Areemitr    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew on the LHR-BKK sector (TG911) with B747 after not having done it in a long long time. I was frankly a bit worried at first having read some of the negative reviews but to my surprise - worth every penny! I personally found the staff to be the best factor on that trip, so attentive, friendly and welcoming. For me, that made up for the uncomfortable seat and the slightly bland meal(s). I will give TG credit on making an effort to sort me out a veggie meal at the last minute (I hadn't pre-ordered it) - yet TG went the extra mile to satisfy me as the passenger. Inflight entertainment was brilliant too! So many choices! I'd definitely fly them again and recommend that you fly Thai!



Thai Airways Customer review :  18 December 2014 by P Neill    (Switzerland)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

ZRH-BKK on November 14: on this route Thai use an old Airbus A340. Seats were of the old 'slide down' style in a very dense seating configuration. No storage space in the seat and no direct aisle access for the window seat. Overall the seating was more like premium economy. The wine choices were good, but unfortunately food quality and presentation were of low quality. Choice in the inflight entertainment system was limited. I was surprised that they would use such bad equipment for a route with a very long overnight segment on the westbound route. This choice became even more puzzling when on my connecting segment from BKK to PVG the plane (Boeing 777) had a much more modern business class product with flatbed seats for a much shorter daytime flight.



Thai Airways Customer review :  10 December 2014 by D Graubard    (USA)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

TG418 from KUL to BKK and TG 642 from BKK to NRT - Business Class. 777-300ER and new 787. 777-300ER aircraft with older style seats but still comfortable. Flight boarded only 15 minutes before scheduled departure but using 2 jet-bridges they had the door closed and pushed back on time at 21.00. Smooth take off and prompt dinner service by smiling flight attendants. Good food and friendly service for the 2 hour flight. Good AVOD entertainment on large screen and tons of legroom. Landed on time but taxied to a remote stand which was irritating as there were at least 15 airbridges in the Thai area that were free. Bussed to the terminal and long walk to connecting flight. Used the Thai Royal Silk Lounge - good food but awful seats and so crowded. Tiny lounge for being the hub of the airline - and used by other Star Alliance passengers. My travel companion and I spend 15 minutes in there and preferred to sit in the terminal. TG642 to Narita was boarded by bus so again a long bus ride to the plane. Amazing new 787! Warm greeting upon entering and led to seats. Comfortable pods with a lot of room and amenities. Take off just after midnight for 6 hour flight - meal served quickly and very delicious. Service perfect - smiling attendants and they predicted your next request. Slept 3 hours comfortably and with individual air vents keeps your seat area cool. It's ridiculous that many new planes come without the air vents. Breakfast an hour out of Narita and once we landed short taxi to the gate. Really the best Thai flight out of the 3 I took on the round-the-world journey.



Thai Airways Customer review :  10 December 2014 by H McCann    (Hong Kong)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Hong Kong - BKK, TG 639, Business class. Lovely flight. The upgraded cabins are warm, welcoming and modern. The Thai staff were attentive and efficient. Welcome drinks were offered including a second round and service was efficient. Because of the flight time (dinner time) and the relatively poor selection of food in the lounge at HKK, the meal service has room for improvement. Thai has the best flight times between HKK and BKK and you can consistently snag an a decent price in the royal silk cabin without too much pre planning. Wouldn't hesitate to fly THAI on this route in the future. Have never failed on service in my experience.



Thai Airways Customer review :  10 December 2014 by Luke Collison    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I travel to Thailand at least once per year with my wife and always use Thai Airways. The primary reason for this is they have a direct flight from Brisbane. In the 7 or 8 flights I have undertaken during the past 4 years, I have found the service to be consistently good, if not outstanding, seats comfortable and the food more than satisfactory to very good. I always buy my tickets direct from Thai Airways and I find if I monitor their website, I can purchase tickets as cheap is not cheaper than any other agent/organisation. It is also easy and quite inexpensive to amend your ticked if you book direct even if you are on a discounted fare.



Thai Airways Customer review :  4 December 2014 by Wade Lindqvist    (Sweden)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

TG 475, BKK-SYD, B744. Full Flight. Nov 29 2014 in economy. FA's good. Thai does it well. IFE just adequate but the system is clunky and unresponsive. But, and it is a big but the seats are appalling. Zero padding on the seat back. It literally feels light thin cloth on the plastic shell. Just a tip you order a seafood main meal you get a seafood breakfast?



Thai Airways Customer review :  4 December 2014 by D Graubard    (USA)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

TG 920, FRA to BKK. Business Class A380. Used the Lufthansa Senator Lounge which was great. Took a shower as I had arrived from Chicago on UA and the facilities were excellent. Good food and plenty of seats in the lounge. Boarded upper deck of the A380 and warmly welcomed by the crew. Hot towels offered and a drink before take off. Was in the last seat of the Biz Class (27 K) and enjoyed it - the small economy section behind is nice as they don't allow children there so it is quiet. The food was average but had good flavor. AVOD Entertainment had plenty of movies and TV shows to watch on the 10 hour flight. The attendants were very friendly and accommodating but I was surprised that after dinner and before breakfast they never came through the cabin offering drinks and snacks. If you went to the galley they would happily deliver whatever you wanted to your seat, but even on American and United they come thru every few hours with water (and that is in economy). Landed on time and bags out quickly. Overall a good flight and the A380 is so quiet.



Thai Airways Customer review :  1 December 2014 by Baioni Patrick    (UK)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Very negative experience, Thai Airways is very pricey and their service is getting poorer over the years (I'm a Gold member and I often travel with them). They now switched back to old 747 from Bangkok to London and despite flying business I hardly noticed any difference with the economy class in terms of quality. Seats are very narrow and not very comfortable, the video screen for the onboard entertainment is noticeably smaller than for other seats and old (also difficult to return to its stowed position without any difficulty). Old movies (same as few months earlier). Food in particular was very poor and with little choices (I had better food on economy class in the past) and service was also very poor compared to the past (little care to details). This should probably be my last business flight with Thai Airways.



Thai Airways Customer review :  1 December 2014 by Hoppe Wilhelm    (Thailand)

Rating : 7/10

Score 7 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

11/11/2014, TG 921. 17/11/2014, TG 920. I have just come back from a first class flight from Frankfurt. It was the A380, a very good plane. The seat is excellent, so is the service. I can not say the same about the food. In Qatar business class you get better food and selection. For the first time Thai Airways did not offer a drink list! I thought last week on my flight to Frankfurt that was just forgotten, but no, no more drink list - very poor!



Thai Airways Customer review :  1 December 2014 by Wade Lindqvist    (Sweden)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SYD-BKK, TG 476, B744. Minimal delay on departure, early arrival. Very full flight but great cabin crew. Food OK but it's plain plane food. Cabin crew presence and hydration runs very good. IFE so-so but for a 9 hour sector I could find enough to watch. However the seat was the worst that I have ever experienced in my way too many years. Seat back had literally no padding! The metal bar mid thorax was obvious through the thin fabric. Two blankets and a pillow made it tolerable.



Thai Airways Customer review :  1 December 2014 by Wade Lindqvist    (Sweden)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BKK-SGN, B787. Short 1 hour sector on new comfortable craft. Snack box meal service. No head phones for the IFE? Light PAX load nice crew. Slightly late departure on time arrival.



Thai Airways Customer review :  1 December 2014 by Massanyi Paolo    (Sweden)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Very good experience flying from Stockholm-Bangkok-Koh Samui-Bangkok-Stockholm. Loving the new B777-300 aircraft. Good vegetarian food. Great service and friendly cabin attendants. No complaints at all.



Thai Airways Customer review :  1 December 2014 by Wade Lindqvist    (Sweden)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SGN-BKK, TG 551, Nov 24, A320 Operated by ThaiSmile. Short sector, little over 1 hour. Snack box meal service was OK. Full flight with very tight seating. Cabin crew good but had trouble asserting themselves to have electronics shutdown for take of and landing with the north Asian passengers speaking mandarin being very uncooperative. No IFE. Remote stand with over 20 minutes to terminal. Congested immigration, of course, not their fault.



Thai Airways Customer review :  20 November 2014 by T Hawk    (Thailand)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

TG931, Paris - Bangkok, A380, Business, Seat 19K. Departed on time and Business cabin was around 75% occupied. Very good FAs on this flight service was well organized and the crew were trying hard to please the passengers. A word of warning to fellow travelers flying Thai A380s avoid seats 24B and 24J these seats are right opposite the toilet doors and I have observed many complaints from fellow passengers wanting to move from these seats.



Thai Airways Customer review :  20 November 2014 by R West    (Thailand)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew from Melbourne to Chiang Mai, on a very cheap discounted ticket bought on the Thai website. At check-in, I was asked to show the credit card I had used to book the flight. I was able to produce the credit card, so no problem. Thai is not the only airline to insist on sighting credit cards, but I would prefer it if they had better fraud prevention methods than that. At check in, I also asked for an exit row aisle seat, and was given one - no problem, and no request for extra money. Two meals were served on the first flight to Bangkok, both offered choices for the main dish, and my choices were both tasty. The staff did numerous water/juice runs throughout the night, and the washrooms were kept spotless. The seats were quite hard, but I did sleep some. On arrival in Bangkok I cleared Immigration, and then - after the brief flight to Chiang Mai - customs in Chiang Mai were a breeze. Thai has always been, and still is, a decent full-service airline, in my opinion.



Thai Airways Customer review :  20 November 2014 by George Bouzidis    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

New Boeing 787 aircraft between Perth and Bangkok return. Usual first class service by cabin staff who were quick, attentive and nothing was a chore. Food was of good quality and ample. Thai however have missed the opportunity to configure seats to avoid window passenger hurdling aisle passenger to use amenities. Although lounge facilities in Bangkok are excellent the use of the Perth lounge operated by Qantas is unacceptable. Lots of alcohol but little edible food. Thai better off providing $20 food voucher to be spent at airport cafeteria.



Thai Airways Customer review :  12 November 2014 by M Baylis    (UK)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Heathrow/Bangkok/Heathrow business class. Average at best. Disappointing lounges, particularly Bangkok, with tired furniture and decor. I have never before been in a business class lounge when you couldn't get a glass of wine! The flight accommodation was not good, with uncomfortable seating which did not covert into flat beds. On the outward leg the cabin was reduced to darkness after the first couple of hours into the flight despite it being early afternoon which made no sense (except perhaps for the cabin staff). Same on return but quite acceptable as this was a night flight. Half way through the flight the toilets ran out of hand towels. On both flights the service seemed rushed. We have had much better experiences with other national carriers, particularly Singapore and Emirates, and will not be flying with Thai again.



Thai Airways Customer review :  12 November 2014 by G Stone    (Canada)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew TG921 on October 22 and TG102 on October 23, TG103 and TG638 on November 8. I can never say enough good about Thai Airways. This is the third year that I have flown with them going between Canada and Chiang Mai. When I have requested window seats, they have gone out of their way to see if it is possible and they have succeeded. The central office can make that happen on international flights and the gate agents make it happen for domestics. In Chiang Mai they were respectful and very helpful and the same in Bangkok. Onboard the service is second to none. The food is great and the quality of onboard service is great. Whenever I can make it happen I fly Thai and the airline's courtesy matches up alongside of the wonderful people and country.



Thai Airways Customer review :  6 November 2014 by Pauline Johnson    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Sydney to Bangkok. The entertainment package was great with plenty of choice, the seats had lots of leg room which was a nice surprise for economy and I thought the food was good. Flight service over was better than the service on the way back, where we were offered drinks quite often and the flight attendants were smiling and friendly. On the flight back service not quite as constant and a couple of the flight attendants were a bit surly. Also the seats were a bit worn and though I was just as comfortable my friend noticed the difference. However I would certainly recommend Thai Airways.



Thai Airways Customer review :  6 November 2014 by P Marsina    (USA)

Rating : 3/10

Score 3 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

NRT-BKK on A380. This was my second (and hopefully last) flight in Thai first class. They should just not be allowed to call it first class, business class on Singapore or EVA is better. Last year I flew Thai from ZRH-BKK on A340 and was disappointed - I thought maybe I just had an old plane and a bad crew. Turns out it's the standard for Thai. A380 is a fairly new plane but it was already quite worn. The F cabin just isn't designed that well - there is a lot of wasted space on some lounge in the front that no one used. Much better to put another bathroom in that area like Emirates have. The seats are OK but the armrest is only on one side which I didn't like. The TV screens are big but the entertainment selection is quite poor. The service would be ok for business class but it's definitely not polished enough for first class. Again, I don't want to compare them to their major competitors but Thai is miles behind. It just feels like it's not genuine, it's very mechanical. About the food. I ordered a speciality meal thinking it would be better boy was I wrong! The white fish was inedible. I don't know what they did to it but it tasted like a shoe. I had to ask the flight attendant to give me salmon from the standard menu, fortunately she had some left. It wasn't a culinary miracle by any means but at least I was able to eat it. Not sure what champagne they were serving, but it wasn't good either. Now, since this was only a 6 hour flight there were no PJs and it didn't seem like they had bedding for anyone either (at that point I didn't dare to ask, just slept on the seat). Also, we didn't receive the standard Rimowa first class amenity kit but rather a business class amenity kit designed by Porsche. So disappointing. The FA didn't make any attempt to apologize or explain that. I would definitely prefer to fly ANA business class NRT-BKK.



Thai Airways Customer review :  28 October 2014 by Benjamin Sim    (Singapore)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Thai on TG941 on the 11th of October 2014. From Milan to Bangkok on an aging 747. The plane had the hardest seats and the air conditioning wasn't able to cope with the afternoon sun. Cabin felt extremely stuffy and hot. The IFE wasn't working and we were told that they were restarting the system. After 2hrs into the flight, it was apparent that the IFE was not going to work and for the next 11hrs or so, all the passengers were restless. The cabin crew tried to make up for this by serving food and drinks regularly. Either way, arrived at BKK with a sore back and with no sleep. Will never fly Thai ever again!



Thai Airways Customer review :  28 October 2014 by Bouzidis George    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

26/9, Bangkok - Zurich, LX181. 27/9, Zurich - Athens, LX1830. 26/9, Perth - Bangkok, TG484. Overall middle of the road airline. Business lounge [Qantas] in Perth mediocre. Business lounge in Bangkok poor considering it is the hub for Thai. Seat configuration could be better. Aircraft brand new Boeing 787 quiet and smooth.



Thai Airways Customer review :  28 October 2014 by A Casey    (Australia)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

TG949, Madrid to Bangkok. On Oct 6th, T Hawk submitted a complaint about the very poor seat he had in business class. Five days later on 11th Oct, I had the same experience in seat 12J on the same flight from Madrid to Bangkok. When I tried to register a complaint in Bangkok a) at the ticket desk b) at the business class lounge they were simply not interested. The other 3 legs I travelled were good.



Thai Airways Customer review :  21 October 2014 by S Friedman    (China)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Shanghai - Chiang Mai - Bangkok and then Luang Prabang - Bangkok - Shanghai, all in economy. Very comfortable, great inflight entertainment, very good service. Ordered vegetarian meal and this was confirmed and then delivered promptly. Really wonderful service and would definitely fly again.



Thai Airways Customer review :  9 October 2014 by Tercon Bojan    (Singapore)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

The 777-300 that Thai uses for this 4 hour flight from Bali to Bangkok has a 2-3-2 configuration in business class, with angled lie-flat seats, which is excellent for this route. The IFE is somewhat outdated and doesn't have a huge selection of movies, but personally, I'm not into watching movies on shorter regional flights. Both the service and food were acceptable, but not outstanding.



Thai Airways Customer review :  6 October 2014 by T Hawk    (Thailand)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

TG949, MAD to BKK 777-200ER. There were no issues boarding the aircraft and every seat in the business cabin was occupied. The cabin interior on this 777 was worn out and the seats were very narrow and not at all comfortable. This aircraft should be retired from long haul routes or refurbished it is just not up to standard. The FA were friendly but the service was rushed and disorganized. The quality of food on Thai flights has been slipping but what they dished up this time hit a new low for me. Avoid this flight as you will not get much sleep due to the hard uncomfortable seats.



Thai Airways Customer review :  6 October 2014 by C Reta    (Thailand)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

TG-606 from Bangkok to Hong Kong. First time travelling Thai Airways and honestly I could not be more disappointed. At the beginning of the flight I reported that my entertainment screen was not working. They tried to solve the problem but after more than one hour they just gave up and asking me to switch seats. Luckily there were some spare seats but what would have happened if not? Awful service.



Thai Airways Customer review :  6 October 2014 by S Daniels    (USA)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Business class flight from Phuket to Seoul on A330. Thai Airways staff at Phuket Airport business class check-in desk were awful. One agent told us our bag was "illegal", because it weighed too much. The Thai Airways Royal Silk lounge is an abomination. Ripped and soiled carpeting, dishevelled and ageing furniture and broken lamps litter the small room. Only Singha beer offered amid decent food options. Onboard, we had friendly and attentive cabin crew service, but meals were very average. Angled "lie flat" seat was desperately uncomfortable for overnight 6.5 hour flight. It had horrible recline and was too small for a person of average height. Thai is drastically cutting costs and it shows.



Thai Airways Customer review :  6 October 2014 by Kupferman Alain    (Thailand)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flights TG 614 and TG 615 Bangkok-Beijing. After 2 trips to Beijing in the so-called business class of Air China, I decided to have a go at the Thai flight on the same route, but in economy. Everything considered, it is a far better option: choice of drinks, decent food, splendid entertainment system, nice planes, international reading material, smiling attendants, who offer a special service to gold card members by letting them have the first choice for the menus. All these features compensate the slightly wider seat of Air China, to which you can add the better price too.



Thai Airways Customer review :  29 September 2014 by Pineda Glenn    (Philippines)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I took TG621 to BKK last 18 Sep and TG620 back to MNL on 23 Sep. The B772 TG uses on the MNL-BKK route is well- maintained and therefore, clean, but its advanced age is evident. My friends and I liked the colorful seats and the 2-3-2 economy class seating at the rear of the aircraft, which meant that the aisles in the tail section were never crowded. The entertainment, which included Hitchcock and Hitchcock-inspired selections, was great. The food on both legs were well-suited to the Filipino palette that requires the harmony of all types of tastes and flavors and the extra bread runs were obviously highly appreciated by most of the passengers who got seconds. I have flown with a few other airlines and what clearly sets THAI apart for me is the crew and how consistently warm and attentive they are throughout the flight regardless of the crew member you speak with. I wish TG would continue to leverage on their crew as their competitive advantage, instead of their aircraft (the A380 and B787) that leave much to be desired, at least in photos and collateral's.



Thai Airways Customer review :  25 September 2014 by M Vosselaer    (Belgium)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Fly from Brussels to Bangkok with Thai Airways 777-300-ER. Everything went smoothly. I had 3 seats to myself, so I could sleep a bit. Food tasted good, and the staff really did there best to make it a pleasant journey. Good selection of audio/film. Price wise, it's a excellent choice to fly with them.



Thai Airways Customer review :  23 September 2014 by G Bond    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew SYD-BKK economy return, 2 adults and 2 children. No delays at check in, seats comfortable with plenty of leg room for my 6ft + husband. Staff were pleasant, drinks offered often and food was ok. I have had better meals on other airlines but my husband will argue that Thai's meals were delicious, so I guess it's just personal preference. I was disappointed that my young son was not given an activity pack or anything at all! Every other airline we've flown with has offered books, toys, colouring in activities - something, to keep the kids happy but Thai offered nothing to children at all. IFE was great. Plenty of movies or program's to keep both kids and adults happy. Would fly with Thai again.



Thai Airways Customer review :  15 September 2014 by R Shankar    (Japan)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Osaka Kansai (KIX) to Bangkok, brand new A330-300. Perfect service, 2 delicious meals (on a 5.5 hour flight), free eye masks and toothbrushes, second helping of bread for breakfast. BKK-HKT-BKK - Both sectors 777-300. Although the crew seemed in a rush due to the short flight time, the lunch boxes were great! Services was good and everyone was so friendly. BKK- KIX - A380-800. Great clean aircraft and efficient service. Although it was a red eye flight, crew went out of their way to make everyone feel comfortable. Crew constantly moved throughout the cabin with soft drinks and juices. Breakfast was an awesome Thai chicken dish served 1.5 hours before landing with second helpings of hot dinner rolls and croissants. Overall an excellent airline and always a pleasure to fly, but the lounge at Kansai Airport needs serious improvement. Only instant noodles and rice balls available.



Thai Airways Customer review :  15 September 2014 by I Rye    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Just flew Melbourne to Bangkok on the way to London, business class. Had flight times changed so now sitting in Bangkok lounge for 7 hours. Seems that Thai have various planes with different seating and it seems a bit hit and miss as to whether you get lay flat bed type seat. We flew 777-300er and had flat beds. However very narrow and hard as a board. Staff pleasant, as we boarded 11.30pm went straight to sleep so only had breakfast which was ok. They use Air New Zealand lounge along with Etihad in Melbourne, fairly ordinary from food perspective. Thai Bangkok lounge better but again pretty boring in the food stakes. Would probably not use the flybuisnessforless tickets again as there seems to be no flexibility and now we fly to Dusseldorf and then on to London so you have to question if saving a $1000 is worth having flights changed with no comeback to over 35 hrs Melbourne - London travel time, no points and not knowing if you are going to get flat bed seat. Old adage you get what you pay for I guess.



Thai Airways Customer review :  11 September 2014 by Timea Takacs    (New Zealand)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

AKL-BKK, BKK-AKL. Best service we've experienced so far. Great value for money but also great service on return. Seats are spacious and comfortable. Passenger safety is very important for them. Intelligent cabin crew and friendly. We will always fly with this airline in the future. Pilot was great and professional. Thanks Thai Airways International for this great experience.



Thai Airways Customer review :  7 September 2014 by Richard Stockton    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-BKK-HKT, 30th May 2014, TG 911, 747. Flew with Thai Airways for the first time, what a pleasant experience, the plane was empty at the back so I had the opportunity to have a whole row to myself. The food was the best airline food I've had, plenty of free drinks, the crew couldn't do enough to help. The return journey was full but still had plenty of room, I'm 6,3 and for once on my travels I've had legroom because of this, I didn't hesitate in rebooking with Thai for my upcoming holiday.



Thai Airways Customer review :  2 September 2014 by K Cai    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

To those wanting inexpensive and smooth flights to Europe/Asia definitely try Thai. It was quality beyond expectation: indeed Smooth as Silk! Flew earlier this month from MEL-BKK and back again later. Kind, courteous, respectful service. Prompt answers to any requests. Yummy food. Excellent music in IES. Crew quite frequently asked if wanted more water, help, hot towels, treating me like a VIP passenger! My request to upgrade to the spacious exit row seat was immediately granted in MEL. On leg back I was given bulkhead seat despite no requests from me, I found the normal seat pitch comfortable enough. Most importantly both flights landed safely with few turbulence and at least 20 min before schedule. Best long-haul flight yet!



Thai Airways Customer review :  29 August 2014 by Roger Key    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Beware row 43 on the airbus 340-600 unless you enjoy being seated 2ft from a toilet with all the associated noise of flushing banging doors and lights. This was our experience two days ago on a 12hr flight from Bangkok to Heathrow. Needless to say it really soured our annual family holiday. These seats really should not exist for long haul flights.



Thai Airways Customer review :  29 August 2014 by Indranil Chakrabarty    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I have flown Thai over the last 20 years, and this is an airline with inconsistent service. Check in staff in Delhi and at times in Bangkok are rude. DEL-BKK-SYD, still has a rather dated 744 on the BKK-SYD section. Food is good. Typical Thai fare (Jasmine Rice and Prawn curry with dessert). Staff are courteous and attentive. Inflight entertainment OK but nothing to crow about. The decor is nice like most things Thai very neat and organised. However like many airlines that are hard done, cost cutting shows. Dated 744s on long range flights like BKK-SYD. The twice daily DEL-BKK service was a A330 and 777, now its a 777 and a Thai Smile A320 at a hideous hour. What came as a shock was the behaviour of the Check in Manager at Delhi Airport who was talking loudly on his mobile phone and barking instructions to passengers and staff alike. It was disgusting at first and laughable later. At times you will find middle aged women at check in counters in Bangkok who have a grim look pasted on their face. It definitely does not represent the land of smiles. A little more smile, even faked will be welcome. However Thai offers competitive fares, and for that reason alone I shall fly with them. I just hope Thai puts newer planes on the DEL-BKK-SYD leg like the 787 and the A380. I recommend Thai to those looking for a comfortable flight with no nasty surprises.



Thai Airways Customer review :  21 August 2014 by K OConnor    (Singapore)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SIN-BKK-SIN on the B777. On this route Thai have to compete with SQ and CX, and showed a huge improvement compared to an earlier flight I took from the Philippines where they were only competing with PAL and Kuwait Airways. 9 across configuration with a good seat pitch, but the box for the IFE does get in the way. Seat back screen was a decent size but the content was a bit of a letdown. Catering was very good for economy with the main course on a china dish, metal cutlery and milk for tea and coffee compared with foil/plastic/creamer on some airlines. The baggage allowance in economy is only 20kg and needs increasing to 30kg in line with most of the competition. Overall I was perfectly happy with the price/service and will definitely use again.



Thai Airways Customer review :  16 August 2014 by Damrongphatr Nuti    (Thailand)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BKK-CNX v.v. on new 787. Outgoing Business Class, return Economy class. Both flights are great. Aircraft's are, needless to say, spotless. The Dreamliner cabin make a journey enjoyable, service excellent by professional crew with tasty light meal/ snack served. Business class seat leave a bit to be desired, while Economy seat is above expectation. Problem with new TGs ticketing system affected my internet check-in, did not get my preferred seat on both flights, despite being the 4th and 2nd people to check in respectively. Other seats are block and cannot be assigned even at airport check in counter. The problem tarnished my otherwise excellent experience.



Thai Airways Customer review :  21 August 2014 by A Wong    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Melbourne to Bangkok return. Staff are excellent, and passengers are welcomed with a very respectful traditional Thai greeting once you step aboard the aircraft. Seats are comfortable, with a good election of movies. We flew the night flight to Bangkok and a dinner and breakfast was served (whereas on the night flights with Malaysia Airlines only a light snack and breakfast is served). Cabin crew were excellent and there were numerous drinks round on both flights. My call button was answered promptly. Food served was good, not exactly fine dining but more than adequate. Toilets very clean on both flights. I highly recommend Thai, I have flown with many airlines and they rank as my favourite.



Thai Airways Customer review :  21 August 2014 by F Wong    (Hong Kong)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

HKG to BKK return. I have not traveled with Thai for over 5 years, chose to fly with them due to the right pricing. The warm Thai hospitality remains, but was let down by the food quality and quantity due to cost-cutting. Seats are comfortable enough, especially on 747. On both legs, the food served was small in quantity, and the quality was below my expectation. Fried pork mince with sweet basil on rice looked like a 7-11 fast meal served on bone china, dry and tasteless. Chicken red curry with rice tastes ok, but quantity so small it's like children menu. Good if you are on diet, but for any grown men, that's way too small. I commented on that and FA was embarrassed but she agreed. The biz lounge and 30 min free massage was a saving grace. I don't mind flying with them, but I wouldn't go out of my way to, I still prefer my other choices such as Emirates and SriLankan, which are cheaper and better.



Thai Airways Customer review :  16 August 2014 by K Lllwarch    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Economy seats on flights TG911 and TG910, a family of four. Great service on the Boeing 747 with good selection of films, TV program's, games and flight info via the seat back screens. Staff don't stop with free drinks, meals and snacks. Flights in both directions provided a choice of two hot dinners and two breakfast options. Both routes left and arrived on time. Your Thai holiday starts just as soon as you board the plane. Quality of food was fine. Not fine dining as some would appear to require, but certainly as good and tasty as any other airline that I have experienced.



Thai Airways Customer review :  16 August 2014 by R Turnley    (Dominican Republic)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Sydney to BKK with unscheduled stop at Bali making the trip 4 hours more. I have had a gold card with Thai for about 20 years but I do not think I will keep it. This trip confirmed to me what people have been writing here. This 747 had old, rock hard, uncomfortable seats from 10 years ago, the sound system was broken, the menu has not altered for many years and BKK airport is too difficult for an older person. The arrogance of Thai to divert this flight thus making many passengers miss connecting flights or appointments without any prior notice is appalling when a plane could have been sent to Bali from BKK to take on some stranded Thai passengers from another flight without causing more problems.



Thai Airways Customer review :  15 August 2014 by M Eaimurai    (USA)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew business class with TG 920 by A380 from Bangkok to Frankfurt then LH to Chicago. Very good service onboard. Lounge is excellent compared to all American airlines. Impressive services provided by crews. Hope that Thai Airways will expand so there are more new A380 in other destinations.



Thai Airways Customer review :  9 August 2014 by James Cooper    (Australia)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We've always thought Thai among the best international airlines, but not this time! The Business Class lounge at BKK airport-their key location had the ambience of a Greyhound bus depot. Crowded, uncomfortable, with modest food offerings that were inedible. Flight TG 473, July 25 2014, BKK to Brisbane was awful. The so-called beds in the aircraft were not lie-flat and so uncomfortable that it was impossible to sleep. The food was poor and inedible- not even Economy standard. The flight attendants couldn't care less. So from now on it's Bye Bye, Thai!



Thai Airways Customer review :  4 August 2014 by Peter Hutchinson    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BNE-BKK-LHR and CDG-BKK-BNE in Business Class. BNE-BKK in a 773 without "lay flat" seats but not an issue as this was a daytime flight. BKK-LHR in a refurbished 744 also without "lay flat" seats but I still managed to get 8hrs sleep. CDG-BKK in A380 and BKK-BNE in 773-ER both with "lay flat" seats. No complaints whatsoever about cabin crew, food choice, IFE or airport lounges especially as BNE and CDG are shared "Star Alliance" lounges. In fact wife was quite impressed with pleasant attitude of cabin crew especially when compared to JQ and QF(domestic). Fare included "day use" of a room at the Novotel at Suvharnabhumi as there was a 18hr stopover in BKK on return journey.



Thai Airways Customer review :  4 August 2014 by A Marathe    (India)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

TG337, 29th July. The plane was a big A330, but perhaps it was an old aircraft. There was no IFE! This is ridiculous in 2014. Before the flight took off, I could only feel glad about the large amounts of leg room the old aircraft offered. I've not seen such a long leg room in any other Economy class flight. Pillows and blankets were fresh and I settled in. Since it was just a 3 hour night flight, I preferred sleeping than watching movies. Hence the IFE's absence did not hurt me much. What impressed me was the extremely pleasant, smiling and courteous service of the flight attendants. I had pre ordered a Hindu meal, and what I got was excellent! There was chicken curry with rice and another vegetarian curry. The mango salad, and the rice dessert were also perfect!



Thai Airways Customer review :  4 August 2014 by Berry Nick    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BKK to LHR. Arrived fairly early and was whisked through check in, security and escorted to the fab First class lounge in 10mins flat. Escorted to the plane and my seat. Very pleased to see the new First class semi suites which are very comfortable for sitting and sleeping. Service prompt and food quickly served to maximise sleep. Arrived on time and despite a busy T3 bags delivered quickly.



Thai Airways Customer review :  1 August 2014 by Iracha Tantiwongchaichan    (Thailand)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BKK-JNB, TG991. JNB-BKK, TG992. The service was very good but they need to improve the inflight entertainment - they are very slow on Boeing 747-200ER. Thai Foods is good and water or juice is served every 30 minutes. The economy seats are not very comfortable but the ticket was a reasonable rate.



Thai Airways Customer review :  28 July 2014 by O Backhouse    (Australia)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

After flying with many airlines I decided to use Thai as it offered a direct flight from Melbourne to Bangkok. Business crew were not helpful and looked like they were enduring their jobs and taking out their frustrations on the passengers. I found them to be rude, arrogant and unhelpful, when I asked for assistance with my cabin luggage due to a back injury I was told I had to put it under a seat. When I explained that I was unable to bend to do this my case was unceremoniously shoved in by a senior crew member. Their controlling manner and inflexible routines made the trip a relief to be finished. The food was not worth eating - rubbery scrambled eggs and dry tough salmon. I will never fly with Thai again. I have had much better experiences in Economy with other airlines.



Thai Airways Customer review :  18 July 2014 by M Nilsson    (Sweden)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CPH-BKK-CPH, Very nice and comfortable airplanes, 777s. Thai has really improved their product when replacing the old 747´s. Entertainment system good with a wide variety of movies, TV-series etc. Staff very friendly and attentive, food great as always. Last couple of trips to BKK I have chosen different airlines due to the former outdated 747, but from now on I will definitely fly Thai again. The flights were on time both ways.



Thai Airways Customer review :  9 July 2014 by C Cutts    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-BKK-KUL, TG911/TG415 had to travel from London to Kuala Lumpur at very short notice on Saturday 5th July. Thai was one of the only airlines available to book online, apart from the check in at LHR T3 being shambolic the flights where great. On the LHR-BKK flight 747-400 the seats were very good with plenty of room, the food some of the best I've had in economy, the crew were just the best, very helpful. I was taking my niece back to KL after a family bereavement the crew so caring. I had access to the Thai lounge in BKK which offered a relaxing place to wait for the connecting flight, the flight BKK-KUL another great crew new aircraft nice seating and great food, I don't use Star Alliance much these days but will consider returning my loyalty after this experience.



Thai Airways Customer review :  4 July 2014 by Ken Gibson    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew LHR-Bangkok on 24 May (A340-600 barely 30% occupied), Bangkok - Chiang Mai, 28 May (one hour flight on an A330 barely 50% occupied) and Bangkok - LHR on 7/8th June (B747, 90% occupied). All flights on time, decent leg room and reasonable choice of movies on long haul. Food served free on domestic. Though all food was average at best. Very helpful, friendly and pleasant staff throughout. My only complaint is the slowness of boarding - for every staff member checking boarding cards, there seemed to be at least one more standing watching rather than helping.



Thai Airways Customer review :  24 June 2014 by B Dinkel    (Vietnam)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Was flying HKG-BKK on 22nd June. Departure on time, Service was ok. Food nothing to write home about. Pretty standard, would like to see a bit more valued dishes in BC class. A Thai style chicken, which consisted of a tasteless fried chicken leg served with steamed rice and Japanese Eggs. Fruit should be ripe. Otherwise flight was pleasant.



Thai Airways Customer review :  17 June 2014 by Pryse Jones    (Australia)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew SYD to BKK, Wed 11th June, TG 146. What a total disappointment. An hour late to leave. IFE did not work. 8.5 hours of flying with no music to listen to, no TV/ movies. Cabin crew completely indifferent. Probably experienced it many times. Food was rubbish, hot curies for breakfast, and whatever the next meal was supposed to be. Overheated, inedible noodle dish. Couldn't wait to get off.



Thai Airways Customer review :  14 June 2014 by Jose Btesh    (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew from Frankfurt to Bangkok, First Class, A340-600. Service was Royal First as they claim, food was excellent as well as seat comfort. Thai Airways represents for me the Spirit of Thai people, first class on service, friendly and humble.



Thai Airways Customer review :  13 June 2014 by Singleton John Robert    (Germany)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Frankfurt to BKK on flight TG921 on May 6th returning on May 16th. Service was great, flight crew helpful and always had a smile. Inflight entertainment and food second to none. Will not hesitate to use again.



Thai Airways Customer review :  9 June 2014 by D Davies    (Australia)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My hubby and I have been flying to Thailand each year for the last ten years, we decided to shout ourselves an upgrade to business class as it was our ten year anniversary, when you check your baggage in you ask how much to upgrade and we got a good deal, having always been in economy one thing that really annoyed me was we only like flying during the day, and unfortunately on Thai Airways, day or night, after they serve you food, they shut all the shades down and expect you to sleep (this is obviously a ploy to stop asking the crew for drinks etc). However, myself and a couple of other people keep our shades open even though the crew always try and shut them, to my horror, on business class the same thing happened, shades went down. If I'm flying business it's my option if I want my shade down or not, very annoying.. Anyway I just kept my shade open much to their annoyance, apart from that service was good food bit average for business class, would be very interested to know if other airlines do the same thing shutting all the shades?



Thai Airways Customer review :  5 June 2014 by C desLandes    (New Zealand)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

TG492, AKL to BKK, economy class. Although plane half full due to political unrest in Thailand, the service was outstanding and of same standard as 6 months ago.



Thai Airways Customer review :  4 June 2014 by Streb Lovell    (Taiwan)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

TPE-BKK, rt in Business. No complaints start to finish. Both flights pretty full, despite a political situation in Thailand that is supposedly having a negative impact on the travel industry. Food on Thai is better than the Taiwan airlines flying this route.



Thai Airways Customer review :  3 June 2014 by I Fraser    (Australia)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Our flight was SYD-LHR return via BKK seats 14A & B in all sectors, below are the relevant points. SYD-BKK (744) - the sound on the audio and video channels for both seats continually broke up rendering system useless, out of 2 wines only 1 available. BKK-LHR (744) - again the sound and audio for both seats continually broke up and again unable to use IFE, out of the same 2 wines on offer only the same wine on the first leg was available. LHR-BKK (A340-600) - As on the previous 2 sectors the same white wine was not available from the same list. BKK-SYD (744) - I bought a book as we were again flying a 744, unfortunately my overhead light would not switch on and just to add to the farce my wife's overhead light would not go off, on a positive note the IFE was working. After our dinner I asked for a second coffee, only to be told by an extremely arrogant cabin crew member that I had not finished my first one yet, this is not in any sense hospitality this is just being down right rude. My wife and I have been travelling with Thai for 20 years (I can hear you saying 'more fool us') but no more.



Thai Airways Customer review :  3 June 2014 by Ron Spencer    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Our trip to Thailand was almost spoilt before it even started. An easy check in at Melbourne Airport and then down to the Lounge. The lounge was like a dungeon. Late on a Friday night the food was terrible. A soup of some sort that I did not like the look of and packet fish fingers and soggy potato wedges. The fish was inedible. Grey and mushy in texture. In their defence the staff offered to make us a sandwich. A sandwich in the business lounge? The bar was well stocked and we survived until we boarded the plane. The plane, an almost new 777. The flight, meals and cabin crew were all excellent. At all our other stops the lounges were excellent with fresh food available. Melbourne lounge, very disappointing.



Thai Airways Customer review :  29 May 2014 by S Adlam    (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LAX-BKK-AKL. Business. New Star Alliance lounge at LAX was excellent feeling more like a five star hotel with outdoor patio. Overall, Thai was flawless on both legs with excellent service that was attentive and professional. The cabin is clean and smart with angle lie flat seats with great pillows and duvets. Order the Chef was a great choice with the lobster as with all meals and excellent selection of wines. Was very impressed how this felt very Thai and authentic. Sleeping was not a problem and quite comfortable. The highlight is the BKK Thai lounge - there are three and the one I preferred had the standard fixtures with great private bedrooms to catch some sleep. Also, a free massage at there spa which I had to say was one of the best I've had. I would fly Thai again for sure.



Thai Airways Customer review :  26 May 2014 by Jacques De Vriese    (Belgium)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BRU-BKK-BRU in May 2014. I had a very nice crew on both flights, food was great for airplane food. The seats enabled me to sleep in comfortable way most of the flights. The onboard entertainment system was very good with lots of new films.



Thai Airways Customer review :  12 May 2014 by W James    (Thailand)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BKK-LHR, TG 910, 07/08/2013. Miserable, rude check in staff and then to find the gate boarding staff even worse. No Thai smiles on this trip. Cabin crew were better but not as attentive as other options on the LHR route. The ground staff got the journey off to a bad start which coloured the whole journey!



Thai Airways Customer review :  4 May 2014 by H Drewery    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Sat on TG911 (London to Bangkok) for 4 hours on the tarmac before this flight was cancelled due to engine failure. Staff seemed to be out of their depth. Eventually put on another star alliance flight to Bangkok which was a cheaper flight than the one we had paid for. When checking in for return to London, Thai Airways had given our seats away. After a lot of haggling, got onto flight. Shocking service. Staff poorly trained but worse were rude and arrogant. They tried to get us to accept an economy flight when we had paid for business. I will never fly this airline again.



Thai Airways Customer review :  4 May 2014 by S Croome    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

TG911, LHR-BKK, 747-400, Royal First Class - new first class cabin. Managed to get online check in completed 23 hours before the flight and got seats 1A and 1K. Because we were transiting through Bangkok and onto Hanoi we had to get our boarding passes at LHR as our visas had to be checked. Arrived at the Royal First class desk where we were processed in an efficient and friendly manner. When flying Thai Airways Royal First Class you are told that you can use the SAS London Lounge which is the general Star Alliance lounge in T3. In fact you are also able to use the Singapore Airlines First Class lounge which, if you time it right with their flights, is actually a much nicer lounge and much quieter. There are no announcements in the lounge so you have to be a bit vigilant with the time for boarding, especially if your gate is a walk away. Arrived at the gate just as boarding had started and after a short wait first and business class passengers were ushered down a separate boarding way into door 1L. Within a matter of minutes the cabin service director came and welcomed us on board, he came round with a tray of glasses and a bottle of champagne in hand. The ambience of the new first class cabin is noticeable with its hues of cream purple and wood. The mini suites (without doors) are spacious, the seats wide and comfortable and comes with plenty of storage space to the side, under the windows and under the ottoman. To the front sits the massive 23" screen with the ubiquitous Thai orchid in pride of place and on the aisle side is a small closet with hanging space. To the window side of the seat, starting at the front is the magazine rack, storage for the headphones and a multi pin power socket, then the large and heavy wooden table which lifts out of the housing, followed by a small touch screen which controls the seat positions and then a further storage area where the entertainment handset, 2 x USB ports and a further cubby hole can be found. For couples travelling together seats 1A and 1K are definitely the ones to go for if you want a window view, otherwise seats 3E and 3F which are two seated together in the middle at the rear of the cabin. If you are travelling alone, any of the other widow seats or 2E will be suitable. There was very little communication from the flight deck throughout the flight, but it kept the flight quiet and peaceful. The food service was exceptional and started almost immediately. First came the drinks service and warm nuts. Drinks service was followed by canapés. Once this was finished the table was laid and service began. We had pre-ordered the Lobster Thermidor online and it did not disappoint. Once I had finished watching a film, I asked the crew to make up my bed and by the time I returned to my seat my bed was made. I slept for about 4-5 hours before the lights were switched on for the breakfast service. Before we started to make our descent into Bangkok the first class crew came round to each individual passenger to thank them for flying with Thai and handed out an orchid, a lovely touch. This particular crew were friendly, chatty and attentive without being annoying. The food and drink service was exceptional and the pre-ordered dish was very good. The new cabin is comfortable, airy and the mini suites cocoon you from your fellow passengers; I like the relaxed feel of the cabin with only 9 seats compared to British Airways first cabin of 14.



Thai Airways Customer review :  4 May 2014 by S Croome    (UK)

Rating : 4/10

Score 4 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

TG916, BKK-LHR, A340-600, Royal First Class. I checked in online 24 hours before the flight and was able to confirm seats 1A and 2A which I had already allocated beforehand. Because we were transiting through Bangkok from Koh Samui we had to get our boarding passes at BKK. Arrived at the Royal First class area and were greeted by two eager porters who took our bags and another member of staff took our passports. We were ushered to the seating area whilst the formalities of check in was completed. We were then ushered off, through fast track security and then onto fast track immigration, which again was swift. After immigration you descend an escalator which takes you straight into the Royal Silk Business Class lounge, however as we were flying First Class, a golf buggy was awaiting us at the bottom and we were whisked off through the business class lounge and along the corridor of Concourse D to the Royal Orchid Spa. As we had booked a massage at the check in desk, we were dropped off outside the spa. There are no calls for boarding in the lounge, instead lounge staff come and find you 20 minutes before the flight is due to depart, and escort you to the aircraft. Boarding was swift and straight-forward. Shortly after taking my seat a glass of champagne was offered along with papers, magazines and the menu. Aircraft servicing the lunchtime departure to the UK is the A340-600 and so the Royal First Class is of the older, open seat variety. The cabin does feel very spacious with only 8 seats, but it is an old layout. There is plenty of storage, although not as many sockets and connection points and cubby hole cupboards as on the new 747 layout. For couples travelling together the middle seats 1/2E and 1/2F are definitely the ones to go for, however if you want a window view, you can sit in tandem as we did and have either 1/2A or 1/2K and dine together if you fancy a chat. Flight pushed back on time, the food service started well with the drinks service and warm nuts and the canapés. The crew did not come around and ask for our meal order, instead choosing to serve everyone in the cabin the same early courses and then proceeded to offer the main courses from the wheeled table. They completed missed out one of the main course choices. By the time we were served the food was cold and unappetising. Even though this was a daytime flight I wanted to try to get some sleep so proceeded to make my bed, at which point one of the crew came out of the galley and continued the process for me. The seat on the old A340-600 does not go fully flat, it leaves the head end slightly elevated which quite frankly was causing me some severe problems with my neck when lying on my side, I probably only got 2-3 hours sleep. Lights were switched on 2 hours before landing and the afternoon meal was served. I opted for the Chicken and Leek soup, which because it was served to order, was hot and delicious. We landed on time and bags were collected within about 30 minutes of landing. The Thai Airways ground service at Bangkok was absolutely second-to-none from the moment we checked in we were very well looked after, the flight however left a lot to be desired and was shame considering the excellent service we had on the outbound flight.



Thai Airways Customer review :  2 May 2014 by Clive Cottle    (Germany)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight TG 911 and return TG 910, LHR - Bangkok and return was fantastic. The inflight entertainment was very good. Food was quite acceptable and the service of the flight attendants very good indeed. The Boeing 747-400 which has been refurbished was comfortable with good leg room and just purred along. Flight on time each way. My wife and I flew with Thai on 3rd April 2014.



Thai Airways Customer review :  28 April 2014 by Stephen Johnson    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

TG911, 6 April 2014. Great flight as the inflight entertainment was great and the food was actually quite nice and the staff were always bright and ready for any occasion. No complaints.



Thai Airways Customer review :  25 April 2014 by Yong Mak    (Hong Kong)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

HKG-BKK-HKG, Outbound flight TG639, Inbound flight TG602, both A330-300. Outbound was slightly delayed due to traffic congestion at Hong Kong airport (travel at the peak of Easter holiday). Staff services were great for both flights, friendly, efficient and smooth. Dinners were quite delicious. Inflight Entertainment of the inbound flight was very disappointing. There was no TV screen for each seat.



Thai Airways Customer review :  22 April 2014 by L Robin    (Thailand)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BKK-CDG-BKK, A380, seat 77j Economy. Not a bad flight but very limited space for tall people like me. Food ok, wine served in plastic bottle is terrible. Flight attendants looked tired and bored. Forgot something in the plane on arrival, of course they didn't find anything and we were the last to leave the aircraft.



Thai Airways Customer review :  22 April 2014 by E Crummy    (Australia)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We went from Sydney to Bangkok then Bangkok to Phuket and return. Food was just passable. Service really needs work. Pressed the attendant buzzer and was walked past a number of times. Not even asked if we would like wine with our dinner and were squashed in, I doubt I would use this airline again. The only good thing were that the flights were on time.



Thai Airways Customer review :  22 April 2014 by P Rubenstein    (Canada)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BRU-BKK on B777-200 and BKK-FRA on AB346. Seats on both planes, are the semi lie flat type most of the other Asian carriers exchanged in favour of full lie flat seats. I don't understand why TG can't have fully lie flat seating on near 12 hour flights. It is difficult to sleep in the current seats. IFE was somewhat slow, but there was a decent inventory of films. A nice touch was the loaded menu for the flight as I didn't get a menu on my return flight. Outgoing flight service was somewhat poor with the FAs not too interested in the pax. Return flight had FAs present in the cabin. On both flights despite there supposedly being a selection of white wines, there was one white wine option only. Outgoing 1st meal was overcooked, bland and poorly presented. The 2nd meal was equally unpleasant. Return flight 1st meal was up to TG's former reputation, but the 2nd meal option consisted of some greasy pork sausages on cabbage with boiled potato. It looked like someone had run down to the 7-11 and bought some of those hot dogs that are a mainstay of Thailand 7-11s. Seriously, sausages as a meal in business class? The other option was duck. Gate staff in Brussels are contracted out and they were rather unpleasant. Bangkok TG check-in and gate experience was excellent. Baggage service on inbound flight was slow and rather poor, However, bags were delivered promptly in FRA. It's sad to see an airline that had once set the standard for service and F&B, deteriorate. I hope that TG can set itself straight.



Thai Airways Customer review :  20 April 2014 by Ron Kuhlmann    (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

TPE-BKK and return. Both flights on time and up to expectations for TG. The A333 seats are not flat but for the time enroute, that was unnecessary. I do like Thai's service and the quiet efficiency of the crew. Overall, another pleasant experience and the availability of the spa and a massage on departure makes it even more desirable.



Thai Airways Customer review :  17 April 2014 by M Gephart    (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BKK-HKT-PKK in Economy Class. Was thoroughly pleased with the Thai Airways flight. Not only the service, punctuality and price, but also the treatment of Star Gold. Even though it's a relatively short flight (1 hour and change), both segments operated with widebody (A330/777-300) and made for a really pleasant journey. Offered exit row seats without having to ask - which was wonderful. Great snack run and multiple coffee/water runs done during the flight. The cabin crew couldn't have been more hospitable. First time on Thai and would recommend to friends/family. All in all a great experience, from check-in to security to lounge access to baggage handling/arrival.



Thai Airways Customer review :  15 April 2014 by Dwip Kitayaporn    (Thailand)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We flew TG106 on 03/04/14 on BKK-CNX route and returned on 05/04/14 by TG111 using redemption tickets. We originally were confirmed on an earlier TG104 but that flight was cancelled and we were placed on TG106. We were informed on this cancellation two days prior to the travelling date. BTW, on the morning of 03/04/14, we were again rung if we could be moved to other flights and the answer was absolutely "no". This cancellation approach does not give us good impression. To be fair, inflight services are OK and reasonable on both legs. Yet the TG104 used an old B737-400 with old uncomfortable seats, whilst the return was an A330 with modernised seats and more leg rooms.



Thai Airways Customer review :  14 April 2014 by B Andreas    (Germany)

Rating : 1/10

Score 1 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SYD-BKK in First Class. Thai Airways managed to stuff up my complete itinerary just days before my departure. The flight was cancelled without notification. No calls. No emails. Nothing. I was eventually put back on the original flight. The cabin looked worn out, the flight attendant didn't look motivated at all and the food quality was extremely poor. Overall it was a sad and disappointing experience especially for First Class. I will avoid Thai Airways in the future.



Thai Airways Customer review :  14 April 2014 by D Egginton    (Indonesia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Denpasar to Bangkok return, TG 432 and TG 431. Outward on an Airbus and back on B777. Both flights nearly full but the crew worked hard on both legs. Big difference for this trip was the personal TV screens compared to nothing 12 months ago. Preferred the B777 cabin layout.



Thai Airways Customer review :  7 April 2014 by Roxanne Jones    (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Last night I enjoyed a wonderful flight from BKK to SIN (flight 409) in business class. FA's were efficient, and professional. I ate in the lounge prior to the flight so I didn't intend to eat again, but the food was very good. The seats were extremely comfortable, and the IFE was varied and responsive. Add to that the "smooth as silk" flight, and I was a happy camper!



Thai Airways Customer review :  7 April 2014 by E Donnelly    (Australia)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Having booked business class we expected to be seated in business class seats. Our flight was from Melbourne to Bangkok and return so we at least expected to fly in a 777-300. However they apparently only use the old 777-200 which is pathetic. The seats are uncomfortable even to sit in and more impossible to sleep in.



Thai Airways Customer review :  4 April 2014 by Badertscher Boris    (Switzerland)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight TG 640 on 14/03/16, A380. Staff were very friendly. A slow service for serving the ordered menu, when you call the staff the response was not quick. The Seats are very uncomfortable, the seat is too high. For me with a height of 171 cms I can't have my feet comfortably on floor. Even when the seat was in a flat position (near flat 170 degrees) the leg space is very small. The entertainment system is of the newest standards with big and clear touch screens.



Thai Airways Customer review :  2 April 2014 by K Phair    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Out on 26/27 Feb and back on 9/10 March. TH910 and TH911. Good planes, great legroom, polite service, good food, great entertainment. Slick transfer procedures in their Bangkok hub. What more could one want?



Thai Airways Customer review :  2 April 2014 by Mahad Saadat    (Pakistan)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Bangkok to Phuket. Boeing 747. No problem at check in. Delicious food and variety of beverages. Plane took off and landed on time. The window seat was just fine lie flat seats and plenty of space. Inflight entertainment was good but a little difficult to use. Loved the flight and would fly on Thai again.



Thai Airways Customer review :  2 April 2014 by P Turner    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-BKK. This was the best economy class flight I have had in 45 years of travelling. Although I am 6ft 2", I had ample leg room. The food was good, the cabin crew excellent, the toilets were kept spotless and sandwiches and drinks were always available in the rear galley. I cannot think of a single thing to complain about. The return flight however was rather different.



Thai Airways Customer review :  2 April 2014 by P Turner    (UK)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BKK-LHR. After an exceptionally good outward flight I found myself at the very back of the economy cabin for the return trip. This seat was narrower than standard, had an entertainment box under the seat in front and had far less seat pitch than the advertised 34". In short it was very cramped. Another problem was that every time we flew through any slightly unstable air, the back of the plane yawed from side to side sufficiently to spill drinks. I imagine this is because the A340-600 is so long, and the back seats are a long way from the centre of pressure so any slight lateral movement is exaggerated. After 13 hours of this I felt most unwell. The cabin crew were as good as before.



Thai Airways Customer review :  31 March 2014 by T Stephen    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Heathrow to Bangkok in March 2014 then connected to Phuket. Seamless transfers, luggage transferred from flight to flight, no problems or work from us. We traveled economy and felt we had reasonable leg space, the inflight entertainment was very good. The staff could not have been nicer they were polite helpful and attentive on all four flights. If you needed another drink or snack you just needs to ask.



Thai Airways Customer review :  28 March 2014 by F Ordner    (France)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CDG-BKK, TG931 and BKK-CDG on A380. New Planes. Clean and Airy cabin. Lie Flat seats OK but narrow. IFE good. Staff efficient but robotic. Main Meal Lunch outbound rushed and Dinner inbound again rushed. Pre Meal Drinks served with one tiny bag of peanuts and on return served with nothing at all! Quality of food served on board between mediocre and poor. Overall an inferior business class experience. Both flights perfectly on time.



Thai Airways Customer review :  28 March 2014 by W Brown    (Singapore)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew on a 777-300 with recently refurbished business class. Seating wasn't bad. Bed was lie flat, but not too wide. Wine list selection was a little thin and only serve French wines. Food was not bad, but not the best I've had. Not quite as good as SQ, but overall it was decent value for money.



Thai Airways Customer review :  22 March 2014 by E Yang    (Singapore)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SIN-BKK-ZRH-BKK-SIN in March 2014. 1st leg and BKK to ZRH were good with a 2 hour connection. Return ZRH to BKK was sub par as service on board was patchy and forgetful. Food OK. Had a 5 hour lay over in BKK due to flights reduction due to troubles in Bangkok. Had arrive around 6.45 am and flight out was at 12.20pm. Had decided despite this to fly Thai as they were almost 50% cheaper on J Class than SQ and 40% cheaper than Qatar my usual airline. For this price, I am not going to complain!



Thai Airways Customer review :  18 March 2014 by Sargent Alan    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Bangkok - Kathmandu - Bangkok. A comfortable flight, food and wine were OK without being top notch, service was friendly and unobtrusive. Seats were comfortable and allowed a good rest. They were angled flat seats. Flight was long enough to allow a movie to be watched in each direction. No problems with check ins and bags received priority in both directions.



Thai Airways Customer review :  17 March 2014 by Klaus Malling    (Denmark)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BKK-CPH. Had to use business class / Royal Silk) options, as economy class full for days. Used fast track and got to lounge, which was crowded but with much better food solutions than I have seen in any other airport. Flight at night on 777-300ER. Dinner quickly served, cold options absolutely the best, as hot meals seemed somewhat overcooked, of 4 options I took prawns with garlic coriander sauce, which was rather tasteless and unspicy with rice - not too interesting, all in all like an enlarged economy meal - also breakfast options. However, service both effective, smiling and very quick, leaving a long night for sleep on fully flat bed. Inflight entertainment average and compared to e.g. emirates and Turkish with less - to me - interesting options, although most of night spend sleeping.



Thai Airways Customer review :  17 March 2014 by Bellagamba Cristina    (Denmark)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I had the most unpleasant night flight from Bangkok to Copenhagen. Seats are so uncomfortable it is impossible to get more than an hours sleep. Food is really horrible. Service is nothing like you would expect from Thai people, who are usually always so nice and kind and service minded. I asked for vegetarian food, I was not able to book it previously, and the hostess came with ham and salami. I don't think I will try Thai Airways again.



Thai Airways Customer review :  13 March 2014 by M Glowacki    (Norway)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

OSL-BKK-AKL-BKK-OSL: Oslo legs on new B773s, while Auckland legs on older B772s. Screens much better on the newer planes. Seat comfort good on all. IFE was excellent with plenty of movies to choose from. However I was very disappointed with the service and food on all legs. Half the crew seemed grumpy the whole time and not a smile was to be seen. Two very bland meals were served on each leg. We got hungry mid-flight on several of the legs and asked if they had any snacks, but all they could offer was some crackers and cheese. Crew were not particularly diligent in going round with water/drinks during the flights so most of the time I ended up going to the galley myself. Overall a disappointment. Have experienced a lot better on some of the other Asian (and even European) carriers.



Thai Airways Customer review :  12 March 2014 by P Borschberg    (Singapore)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight from Bangkok to Frankfurt and back on the new A380. Excellent comfort, excellent service, everything ran smooth as a clockwork both ways. I found the cabin crew to be more attentive than usual and they were paying excellent attention to the elderly couple sitting in front of me.



Thai Airways Customer review :  11 March 2014 by S Bailey    (Thailand)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Thai Smile, BKK-MFM. No smiles on this flight, zero entertainment, revolting food, nothing for kids. Pretty much the same level as service as NokAir, except at TG prices. Check in at BKK is for all Thai Smile flights international and domestic, so be prepared for a long queue. Glad we didn't opt for business class, which are the same economy seats with the center one left empty! Flight was on time though.



Thai Airways Customer review :  10 March 2014 by Ian Roberts    (UK)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-BKK (747)-HKG (777)-BKK(747)-LHR(A340) I had forsaken my 2 favoured carriers to BKK, adjusted my trip and paid a higher than needed fare to do two flights on the A380. I was not best pleased when as soon as trip finalised they were taken off (LHR-BKK and HKG-BKK). Overall OK-a trailing rather than leading product except for BKK-LHR which was wonderful in all aspects. Generally I don't mind the semi lie flat seats but just could not a get comfortable adjustment on any except the A340, this flight was 'smooth as silk' with a great crew and product whereas the rest was going through the motions more. Lounges OK at best-very good at HKG. Fast track at LHR and departure at BKK only-immigration took 1.5 hrs going into Thailand and nearly an hour at HKG due to obscure pax in my line. Overall probably would have put a X instead of a tick but the BKK/LHR was so good all round has lifted the experience but will be reverting to my usual carriers in future.



Thai Airways Customer review :  10 March 2014 by L Robin    (Thailand)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BKK-AKL-BKK. No flat bed in business class, very uncomfortable seat, food was as good as economy class food on regular airlines - doesn't match business class and price offered. Very little service with uninterested staff. Only good point is its a direct fly. Very disappointed overall.





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