THAI AIRWAYS INTERNATIONAL  Customer Reviews and Passenger Trip Reports an official 4-Star Airline   Add your Thai Airways review   Thai Airways official 4 Star ranking   Airline Reviews : A-Z Index   CHECK this airline's Quality Approval Status Thai Airways Customer Reviews = 419

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THAI AIRWAYS customer review :  9 February 2010 by S Castleman   (UK)

AKL-BKK-LHR. AKL-BKK sector was a B777 with newer seats - crew attentive, plenty of drinks and smiles from the FA. BKK-LHR sector on the older 747 and although the age of this equipment has been well publicised, I didn't think the seats were markedly less comfortable than Lufthansa. I think any angled flat bed is going to be a struggle to get a good night's sleep. After dinner the FAs pretty much disappeared but as it was a night flight not so much of an issue. On balance better than I was expecting and would use them again, but if they want to achieve their aspiration to be a five star airline they need to upgrade the B747 interiors.

THAI AIRWAYS customer review :  6 February 2010 by Derek Moore   (UK)

LHR-BKK in upper deck 17J but the seat did not recline so I was offered the only other vacant seat in business which was an aisle seat downstairs. Not my ideal choice but at least I was able to sleep. I asked to speak to the purser about this but he/she did not appear. BKK-LHR in upper deck 17A. Boarding was a mess and late. The crew were the poorest I have experienced over many years on TG - like they were on autopilot, very few smiles and not once addressed by name. Both flights on an ageing 747-400.

THAI AIRWAYS customer review :  5 February 2010 by Geoff Hudson   (Australia)

SYD-BKK-SYD. Full Y cabin. On-time departure, reasonable meals. Wine was quite good. FAs were pleasant and efficient. The return flight was the dreaded 11.59pm departure. AVOD packed up about 1 hour from landing. Overall a typically pleasant Thai Airways experience.

THAI AIRWAYS customer review :  2 February 2010 by K Laursen   (Denmark)

CPH-BKK-SIN. Flight outwards was half full, lots of space and got a good seat (63A) and nobody next to me. Service okay, but not optimal. food is served, but drinks comes quite late and there is no water on the tray given to you. Need to change the order or speed. The same was for the BKK-SIN flight. Backwards, full flight, opted to sleep, so not much to comment.

THAI AIRWAYS customer review :  31 January 2010 by C Garraway   (UK)

LHR-BKK Economy. Good cABIN crew, good food and excellent service but the inflight video is just appalling - no seat back screens! BKK-LHR Economy, comments as outward flight except that we had the most useless bunch of cabin staff I have ever seen on a Thai flight. Slow service, no water brought round at regular intervals etc - in short no interest in doing their job at all. I would not use Thai again.

THAI AIRWAYS customer review :  30 January 2010 by J Hunt   (UK)

LHR-BKK-SGN return in First. Outward journey good, although let down by the lack of a decent lounge in LHR and 40 minutes waiting in a holding pen at the gate that didn't have enough seats for all the passengers. The food was good; cabin crew attentive; and the seat (in 1x1 or 1x2x1 layout) offered lie flat comfort. At BKK, I was whisked to immigration on a cart which was a pity as I should have been whisked to the lounge for my onward connection. I had to go via the transit check in where the first class desk, although staffed, did not seem to be processing anyone. The first class lounge was OK although range of food was limited. The onward flight to Saigon in Business Class was uneventful. The return journey was less good. At check in they did not want to through check my bags onto a BMI flight at LHR - despite being on the same ticket. I had to argue a bit to get this done - after being told it was not possible it suddenly became possible. On boarding the aircraft (an hour or so late) it turned out to have been swapped for an old 747 with 2x2 or 2x2x2 config seats. These were uncomfortable and didn't have on demand entertainment. The privacy was zero as you had a seatmate. These seats are sold at business class prices from Scandinavia, yet were offered at first class fares on the LHR route and not a hint of an apology. The service was similarly business class - cabin temperature set to freezing and lights turned off to encourage us to sleep even though it was a daytime flight. Cabin crew left us with a bottle of water and vanished. The water was supposed to last - they had only loaded one bottle per passenger.

THAI AIRWAYS customer review :  29 January 2010 by K George   (New Zealand)

On my most recent trip from New Zealand to the UK via Bangkok, I was pretty disappointed that on the Bangkok-London leg, they use ancient 747-400s that don't have screens in the back of each seat. Instead, you get some grainy image projected on a bulkhead which can be about 20m away. Are Thai Airways squeezing the last mileage out of their 747 fleet whilst they save up for some new Airbus A380s. Pretty disappointing from an airline amongst the 'best'.

THAI AIRWAYS customer review :  29 January 2010 by G Russell   (Australia)

MEL-BKK return. Older aircraft on the first leg. The catering was sub-standard with little choice. Service is good. 2x3x2 seat layout. Lounges at Bangkok okay. Check in at BKK is very good. Return flight better with a newer aircraft. Catering was considerably improved. Service a bit slow. Internal flights business class are a disappointment. Food is poor, no wine or beer service. Flight attendants allow economy passengers to storm through business class to get off before business passengers.

THAI AIRWAYS customer review :  23 January 2010 by G Thomassin   (Australia)

SYD-BKK on 777. Comfortable seat with lots of room, nice IFE (crashed once). Nice and efficient crew (except drink service for lunch was a bit chaotic). Food tasty and red wine quite good for economy.

THAI AIRWAYS customer review :  23 January 2010 by C Logan   (Australia)

HKG-BKK-BGL-BKK-CGK. Aircraft running these sectors were particularly old, with Business Class seating sub-standard. Limited food options and generally just average quality. Very limited wine selection. Very pleasant polite and attentive staff on-board. Check-in staff in Bangkok equally good, elsewhere just average.

THAI AIRWAYS customer review :  13 January 2010 by Paul Tyrrell   (Ireland)

LHR-BKK-LHR first class. The fare offered in first for my dates of travel seemed a very good deal. I have travelled with Thai a lot over the years and this was a very big let down. The outward leg was ok, with nice food and a good service, but nothing special. In fact it was very ordinary. The check in staff at the 1st class check in (SAS serviced) are a very poor advertisement for the airline. One of them seemed more interested texting on her mobile than serving her customers. The return journey started nicely with a beautiful first class lounge and a foot massage at the Thai spa. The food at the lounge was excellent as was the Thai Airways staff. In fact staff in the lounge outshone by far the staff in the air on the return journey. This cabin staff displayed total disinterest in what they were doing. The service was rushed, there were no hot towels given out before take off or landing. I Was not referred to by name (I was on the outward journey). The duvet was dirty and faded and the food selection for a night flight did not take that very fact into account. Unlike other carriers on this route in this class, a simple quick light meal was not offered. The dessert selection was also very poor, as was the breakfast. As with most airlines bottled water is left beside the passenger for consumption during the night. The cabin attendant left me a bottle of water with the instruction not to lose it as it was needed to refill from a bigger bottle. What I asked. I could not believe what I had just heard. The small bottle of water that was given to me was not sealed, it had already been opened. When I asked the cabin attendant for a sealed bottle of water it appeared a major inconvenience. The amenity kit offered by Thai is disgraceful. It is a very cheap kit that is an insult. Dom perignon on one hand and cheap eye shades on the other? I have travelled 2 other airlines on this route also in first class in the last year. Thai comes in a poor third. I imagine the service might have been better in business class for half the price.

THAI AIRWAYS customer review :  12 January 2010 by Michael Laing   (UK)

LHR-BKK-LHR. Both of these flights were of the same very good standard. Particularly impressive were quality of dinner and wines served during the flights. The flight attendants could not have been more helpful and wine top ups were happily offered. Also impressive was the fast-track immigration clearance in Bangkok no queue, which saved the usual 15/20 minute wait. IFE offered a good selection of films and music. Both flights were in upperdeck. I had the seat by the window which has the extra storage cupboard to keep bag etc accessible without cluttering your seat area but it is quite awkward climbing over your neighbour to get out for the toilets during the flight. The downside of the Thai 747's has been well covered by others and that is the age and comfort of the seat. In both flights mine was a little torn but most importantly the seats are hard and uncomfortable. The courtesy toilet bag did not have any moisturiser which was surprising and was generally below average standard

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