THAI AIRWAYS INTERNATIONAL   Passenger Reviews and Passenger Trip Reports an official 4-Star Airline   Add your Thai Airways review   Thai Airways official 4 Star ranking   Airline Reviews : A-Z Index   2009 Quality Approval Status ? Thai Airways Customer Reviews = 384

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THAI AIRWAYS customer review :  6 November 2009 by Martin Aubury   (Australia)

My wife and I had to go urgently to UK and recollected a Royal Orchid Plus offer of two tickets for single redemption of award points. Phoned and surprisingly found seats available. Superb agent suggested how we could scrape together enough points for economy class return SYD to BKK and business class BKK to LHR; and knowing that we were going to a funeral kindly arranged good seats on the economy legs. Thank you Thai. All flights were on time with charming attendants, appetizing food and good wine. Two small quibbles about 744 business class; we were disappointed that Thai no longer lets us select cheese and fruit from an elegant trolley – instead just serves a generous assortment on a plate. Also “shell” seats seem uncomfortably hard; perhaps cushions cannot be well padded when they must slide over each other to achieve near flat configuration.

THAI AIRWAYS customer review :  4 November 2009 by R Chalmers   (UK)

LHR-BKK-SYD return Business Class. LHR-BKK sector on 747 both ways which was OK and then 777 BKK to SYD return. Transit at BKK was fine, with chance to have shower. Although facilities in lounge are not as comprehensive as some airlines, they are alright for a relatively short stopover. Plenty of showers available. Cabin Service on both legs was good and food was of a very acceptable quality. IFE is not great but the fare was around £600 cheaper than Qantas/BA, it was good value.

THAI AIRWAYS customer review :  4 November 2009 by Richard Hallowes   (UK)

The Economy Cabin is amongst the best I have flown with good legroom even for a person 1.96m tall. The only trouble I had was on one leg, a selfish passenger ahead insisted upon the seat being fully reclined. This impacted directly onto my knees and the person was very upset to be asked to decrease the amount of recline by a very small amount. Cabin Crew were very efficient, courteous and genuine smiles.

THAI AIRWAYS customer review :  3 November 2009 by James Halley   (Thailand)

Just completed another round trip CNX-BKK. Decided to travel at very short notice (24 hours), and was amazed to be offered the promotion fare. Both flights were packed solid (777 and 747 respectively). Very cosy lounge at CNX and the refurbishment is complete. The food at CNX lounge is much better than BKK with a good selection of pastries, sandwiches and desserts. Usual snack box meal onboard but the coffee is usually good and they offer real milk even in Y class. lounge in BKK often very crowded but otherwise ok. At this promotion fare there is no point in shopping around as it compares favourably even with the low cost carriers. Had to be bussed to the plane at BKK which ought to be a thing of the past. I guess the 747 had come in from overseas and so it wasnt moved to the domestic terminal.

THAI AIRWAYS customer review :  3 November 2009 by F Price   (UK)

LHR to BKK return with three young children. The aircraft was packed and staff coped very well - friendly and generous with handing out drinks, snacks and sandwiches between meals. The legroom was excellent for economy class. The aircraft was a 747 - personal TVs would have been a bonus as there were three films on the main screen and only one of them on the return journey was of any interest to us and it can be difficult keeping three children occupied otherwise. No reason we would not use Thai again although continued absence of AVOD might tempt us to use EVA.

THAI AIRWAYS customer review :  28 October 2009 by A Ritchie   (UK)

LHR-BKK-LHR Economy. Check in straightforward. Have to agree with other contributors, the old 747s need updating. A bit scruffy, torn seatbacks, stained carpet, no personal TVs, but good legroom, food and pleasant FAs. However had to ask for wine 3 times and when it did arrive dinner was over. Return journey half full which was just as well as 3 aft toilets failed. Got a good sleep on 3 seats, more than I can say about the Business Class seats, the angled ones that you can't get comfortable on. No issue with the price. It was a bargain.

THAI AIRWAYS customer review :  24 October 2009 by Peter Giudes   (Australia)

SYD-BKK Return, Business Class. At check in, Business Class took longer to be served than economy. New Air NZ lounge is great, except food choice is disappointing. New shell seats in 2x3x2 config. Outbound flight is SYD-BNE-BKK. Only a light snack (no alcohol) served SYD-BNE. Would have preferred a full meal on this leg, leaving BNE-BKK for sleep. Outbound, best inflight breakfast omelette served. Return flight departed 19:15 yet meal service was slow taking 2.5 hours. The meal was nice, but a quicker service leaving more time for sleep would have been appreciated. Airlines should consider timezone at destination when planning service. Service also less organised on this leg. Both flights on time, baggage processed quickly. The disappointment was the poor quality food available at BKK Thai Airways lounges and no wine being available. The plus is the BKK Thai Airways Spa lounge (near gate D1 opposite a large Royal Silk Lounge. It takes a bit of finding, but the massage is worth it.

THAI AIRWAYS customer review :  22 October 2009 by L Davids   (UK)

LHR-BKK night flight Economy class. Service by crew was great. No amenity kits. 2 meals served were best compared to other airlines food. No pillow and blanket at seat while boarding. Ask from crew they gave me only pillow and said blankets were running out. IFE was bad, only large screen at the front of the cabin.

THAI AIRWAYS customer review :  19 October 2009 by M Kroeker   (Canada)

Business Class NRT-BKK. Used the ANA lounge at NRT, excellent lounge with great food and amenities. Flight on time, Royal Silk priority boarding was nice and orderly. Onboard the service was top notch. Offered champagne before departure, appetizers and full course dinner. I found the 160 degree seats mostly comfortable but hard to find a good sleeping position. IFE selection was good.

THAI AIRWAYS customer review :  15 October 2009 by G Hamilton   (Australia)

BNE-BKK Return. Travelled with our 18 month old who is now too big for the bassinet. Luckily on both flights the cabin was not full and we were able to make use of an extra seat. BNE-BKK service was great including the use of the Air NZ lounge in BNE. I agree that seats are a little narrow, though I had no problem sleeping. The flight back I felt the service was a little lacking. The flight leaves at 8am and after breakfast the staff disappeared for about 4-5 hours to let everyone sleep, which was strange for a day flight. If you needed a drink you needed to seek out the staff. My wife and I manage 3 drinks each during this time and the centre console was piled high with glasses and empty soft drink cans as no one wandered through to clean up. I may be being picky though this is not what you expect in business class.

THAI AIRWAYS customer review :  14 October 2009 by Lewis Hide   (UK)

LHR-BKK, very quiet flight (got 3 seats to myself in economy). The 747 is not the newest but I it was clean. Seats are fairly comfortable with ample legroom. The cabin crew were extremely friendly and attentive throughout the flight. Shortly after take off there were 2 drinks services followed by the meal which was very good. Wine served along with a second wine service then tea/coffee. The crew came through the cabin approx every 30 mins with a tray of juice and water. The washrooms were kept clean and tidy - negative is the lack of personal tv's.

THAI AIRWAYS customer review :  13 October 2009 by D Cheetham   (UK)

BKK-HKT-BKK in Business Class and liked the Bangkok Airport Royal Silk Lounge where a wide variety of food, drink and free internet access were available. The plane was an older version of the B747-400 but I found seats spacious and comfortable. The food service was excellent during the short flight. Attendants were very professional and smart. The great thing about the flight was the cost! Just over £100 return for business class bought in UK on the Thai Airways website.

THAI AIRWAYS customer review :  6 October 2009 by Brian Smith   (Japan)

NRT-BKK-NRT in business on B777 and B747-400. Both had the same new seats installed, and they were fairly nice - not lie flat, and they seemed narrow. Entertainment better than the Japanese carriers on this route. Food is my biggest complaint about Thai. Their idea of gourmet catering is off. Just the quality of the food is strange and the presentation is not much better than economy. Of course there is enough of it, and they do provide cheese and port after the lunch service, something Japanese carriers don't do. Flight crew pleasant and smiling. Cabins kept clean at all times. I liked the dedicated check-in at Bangkok, as well as the dedicated immigration counter just after. The lounge is huge and had enough decent snacks (hot and cold) before the flight to nourish me after an early wake up and no breakfast at the hotel.

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