THAI AIRWAYS INTERNATIONAL   Customer Reviews and Passenger Trip Reports an official 4-Star Airline   Add your Thai Airways review   Thai Airways official 4 Star ranking   Airline Reviews : A-Z Index   2009 Quality Approval Status ? Thai Airways Customer Reviews = 391

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THAI AIRWAYS customer review :  18 November 2009 by Andrew Tucker   (Australia)

PER-BKK-PERon a relatively new Airbus A330. Aircraft clean, cabin crew disciplined and attentive, food quality excellent. Flight on time both ways.

THAI AIRWAYS customer review :  17 November 2009 by E Leung   (Hong Kong)

HKG-BKK-CEI return. B777-200 on HKG-BKK and back, A330 BKK-CEI and A300 on CEI-BKK. Seats very comfortable, flight attendants good, Food was great on HKG-BKK and back but BKK-CEI and back horrible. Lots of legroom and aircraft clean.

THAI AIRWAYS customer review :  15 November 2009 by Ron Kuhlmann   (USA)

Flew three legs on Thai Airways in Business class and was impressed with each one. LAX-BKK nonstop and found the schedule to be ideal. Leaving at 21.30, I watched a movie during dinner, slept for 8hrs, woke for breakfast and another film, read and slept again before the final meal prior to arrival. The meals were tasty, the service attentive and the accommodation good. There has been some mention of the fact that on the A340-500 in the Thai configuration, the armrests are different heights. I agree that this is both odd and a bit uncomfortable but is a very minimal complaint. The second leg was Bangkok/Kuala Lumpur on a 777 which was short and enjoyable with a very good meal. The last segment was Bangkok/Osaka, also on a 777 that was equally pleasant. Good job all around and the check-in facilities for Business in Bangkok are superb as is the lounge. Great experience from a quality airline.

THAI AIRWAYS customer review :  10 November 2009 by D McCarthy   (Australia)

SYD-BKK-HKT-BKK-SYD on 777-200ER. First time on this aircraft (and with Thai). Seats were not overly comfortable for 8.5 hour trip but they seem to have slightly more legroom, and when you recline the whole seat moves back, instead of just the back section. Section layout is 3x3x3. Thai Airways food was excellent - and what airline offers its Economy passengers Congac at the end of dinner! I did get the feeling that some of the attendants were "going through the motions" and in particularly the male attendants and you felt like you were "begging" for water or juice during the flight when they were at the back having a chat. AVOD was good with a a good range of movies along with the games, TV Comedies, Audio channels and documentaries it was a good mixture. All in all a very good experience with Thai Air and priced competitively at $925 return.

THAI AIRWAYS customer review :  8 November 2009 by Dave Arrow   (Australia)

BKK-SYD First Class. Had business class fare and 2nd fare on half usual points + taxes - great deal. Used upgrade certificate to get to 1st. Requested upgrade for partner using points, cash or whatever. Not granted. Porter dealt with luggage, gulf cart to 1st class lounge. Given own room in lounge. Food very good, but room a little noisy as not cut off from main concourse. Escorted to boarding gate, and car to plane. Requested that my partner join me in 1st - would be okay to visit, but no upgrade - again disappointed, but not unreasonable. I regret that cabin staff no longer have this kind of discretion. Had cabin all to myself. Service and food impeccable and they still serve caviar! Cabin immaculate, and seat/bed comfortable - got about 4.5 hours sleep in an 8.5 hr flight.

THAI AIRWAYS customer review :  8 November 2009 by D Epstein   (France)

BKK to MAA return. BKK check in very swift, while at Chennai airport, this operation is standard (operated by Indian airlines staff). Flights departed and landed on time. Both flights with old A300. Everything old onboard, like 15 years ago, but I have appreciated more legroom in economy, and also clean cabin, and nice and well trained cabin crew. Food was good, including bread, meal service is efficient, and drinks served together with meal. All in all, despite there is no competition on this sector, as all flights operated by TG, this was a pleasant experience for a 3 hours flight

THAI AIRWAYS customer review :  6 November 2009 by Martin Aubury   (Australia)

My wife and I had to go urgently to UK and recollected a Royal Orchid Plus offer of two tickets for single redemption of award points. Phoned and surprisingly found seats available. Superb agent suggested how we could scrape together enough points for economy class return SYD to BKK and business class BKK to LHR; and knowing that we were going to a funeral kindly arranged good seats on the economy legs. Thank you Thai. All flights were on time with charming attendants, appetizing food and good wine. Two small quibbles about 744 business class; we were disappointed that Thai no longer lets us select cheese and fruit from an elegant trolley – instead just serves a generous assortment on a plate. Also “shell” seats seem uncomfortably hard; perhaps cushions cannot be well padded when they must slide over each other to achieve near flat configuration.

THAI AIRWAYS customer review :  4 November 2009 by R Chalmers   (UK)

LHR-BKK-SYD return Business Class. LHR-BKK sector on 747 both ways which was OK and then 777 BKK to SYD return. Transit at BKK was fine, with chance to have shower. Although facilities in lounge are not as comprehensive as some airlines, they are alright for a relatively short stopover. Plenty of showers available. Cabin Service on both legs was good and food was of a very acceptable quality. IFE is not great but the fare was around £600 cheaper than Qantas/BA, it was good value.

THAI AIRWAYS customer review :  4 November 2009 by Richard Hallowes   (UK)

The Economy Cabin is amongst the best I have flown with good legroom even for a person 1.96m tall. The only trouble I had was on one leg, a selfish passenger ahead insisted upon the seat being fully reclined. This impacted directly onto my knees and the person was very upset to be asked to decrease the amount of recline by a very small amount. Cabin Crew were very efficient, courteous and genuine smiles.

THAI AIRWAYS customer review :  3 November 2009 by James Halley   (Thailand)

Just completed another round trip CNX-BKK. Decided to travel at very short notice (24 hours), and was amazed to be offered the promotion fare. Both flights were packed solid (777 and 747 respectively). Very cosy lounge at CNX and the refurbishment is complete. The food at CNX lounge is much better than BKK with a good selection of pastries, sandwiches and desserts. Usual snack box meal onboard but the coffee is usually good and they offer real milk even in Y class. lounge in BKK often very crowded but otherwise ok. At this promotion fare there is no point in shopping around as it compares favourably even with the low cost carriers. Had to be bussed to the plane at BKK which ought to be a thing of the past. I guess the 747 had come in from overseas and so it wasnt moved to the domestic terminal.

THAI AIRWAYS customer review :  3 November 2009 by F Price   (UK)

LHR to BKK return with three young children. The aircraft was packed and staff coped very well - friendly and generous with handing out drinks, snacks and sandwiches between meals. The legroom was excellent for economy class. The aircraft was a 747 - personal TVs would have been a bonus as there were three films on the main screen and only one of them on the return journey was of any interest to us and it can be difficult keeping three children occupied otherwise. No reason we would not use Thai again although continued absence of AVOD might tempt us to use EVA.

THAI AIRWAYS customer review :  28 October 2009 by A Ritchie   (UK)

LHR-BKK-LHR Economy. Check in straightforward. Have to agree with other contributors, the old 747s need updating. A bit scruffy, torn seatbacks, stained carpet, no personal TVs, but good legroom, food and pleasant FAs. However had to ask for wine 3 times and when it did arrive dinner was over. Return journey half full which was just as well as 3 aft toilets failed. Got a good sleep on 3 seats, more than I can say about the Business Class seats, the angled ones that you can't get comfortable on. No issue with the price. It was a bargain.

THAI AIRWAYS customer review :  24 October 2009 by Peter Giudes   (Australia)

SYD-BKK Return, Business Class. At check in, Business Class took longer to be served than economy. New Air NZ lounge is great, except food choice is disappointing. New shell seats in 2x3x2 config. Outbound flight is SYD-BNE-BKK. Only a light snack (no alcohol) served SYD-BNE. Would have preferred a full meal on this leg, leaving BNE-BKK for sleep. Outbound, best inflight breakfast omelette served. Return flight departed 19:15 yet meal service was slow taking 2.5 hours. The meal was nice, but a quicker service leaving more time for sleep would have been appreciated. Airlines should consider timezone at destination when planning service. Service also less organised on this leg. Both flights on time, baggage processed quickly. The disappointment was the poor quality food available at BKK Thai Airways lounges and no wine being available. The plus is the BKK Thai Airways Spa lounge (near gate D1 opposite a large Royal Silk Lounge. It takes a bit of finding, but the massage is worth it.

THAI AIRWAYS customer review :  22 October 2009 by L Davids   (UK)

LHR-BKK night flight Economy class. Service by crew was great. No amenity kits. 2 meals served were best compared to other airlines food. No pillow and blanket at seat while boarding. Ask from crew they gave me only pillow and said blankets were running out. IFE was bad, only large screen at the front of the cabin.

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