SWISS INTERNATIONAL AIR LINES   Passenger Reviews and Trip Reports

SWISS INT'L AIR LINES customer review :  8 November 2009 by Johan Vranken   (Belgium)

Brussels to Bangkok business. Check in Brussels quick and friendly. Brussels Airlines lounge comfortable with drinks and snacks. BRU-ZRH Avro 100, seat 1A comfortable, cold snack and good drinks. Crew friendly. ZRH-BKK on A340, seat 5B. Crew very old, not overfriendly but hard working. Food nothing to write home about but drinks plentiful. Arrived in Bangkok early and fast track coupon for immigration was a plus.

SWISS INT'L AIR LINES customer review :  4 November 2009 by B Lakin   (UK)

Birmingham - Istanbul via Zurich. Unfriendly check in at Birmingham and took nearly 90mins to clear immigration and customs at Istanbul airport. Otherwise, flights punctual with attentive service and quite reasonable food on all sectors.

SWISS INT'L AIR LINES customer review :  4 November 2009 by David Gartside   (UK)

MAN-ZRH-VIE return Economy. On/ahead of time, clean aircraft well maintained. Inflight food and drink fit for purpose given sector lengths. Gate details and connection details displayed on-board prior to arrival at ZRH helped a smooth transfer. Internet check-in at VIE handled by Lufthansa - not immediately obvious from Swiss web- site - need to look at FAQs - and Lufthansa website struggled (and failed) to cope with connecting flight details. However self- service check-in at Vienna worked OK.

SWISS INT'L AIR LINES customer review :  29 October 2009 by C Mak   (USA)

Business HKG-Zurich-FRA The Hong Kong leg was great except for the seat which was flat but angled downward - not a good angle. The flight attendants were very attentive and friendly, food top notch, entertainment system was weak. The screen was old-fashion pull-out one from under the armrest. It obstructed the dining fold-out table. The selection was terrible. Zurich to Frankfurt leg was ok - business class seat was the same as economy seat except that the seat next to you was empty and they served food.

SWISS INT'L AIR LINES customer review :  28 October 2009 by J Schwind   (Switzerland)

ZRH to VIE Economy. Check-in at Zurich a complete mess. Ground staff picked passengers at random and forced them to use quick-check-in desks. The rest was guided to a check-in for all passengers - no matter if business, economy or baggage drop-off. As a Frequent Traveller I usually enjoy checking-in at business-class check-in. So check-in took me 15 minutes - for 10 passengers altogether. Used business lounge for waiting - uneventful, even though a little bit short on food selection. Boarding quick, but bussing to a remote stand was a hassle and took quite long - downturn of Schengen agreement. The flight was uneventful, one round of drinks and a cold sandwich, FA's professional and friendly. Luggage arrived shortly after arrival in VIE.

SWISS INT'L AIR LINES customer review :  13 October 2009 by E Cabilis   (Philippines)

FCO-ZRH-LAX. Rome to Zurich on A320, on time and they served croissants and hot drink. Transfer at Zurich airport a breeze. Zurich to Los Angeles on A340. The aircraft was well maintained, long haul flight on Swiss Economy products from meals to entertainment is quite competitive but they need to improve their cabin staff. They work a little bit slow and lack personal touch doing the service - they are a bit uptight and cold. It feels like they don't value that much the economy cabin class passenger.

SWISS INT'L AIR LINES customer review :  8 October 2009 by K Crawford   (Belgium)

BRU-ZRH-MAD in Business - first sector with Helvetic F100 sandwich & drink only and remotely parked at ZRH so bussed to Terminal. ZRH-MAD Full A320 but Maitre de Cabine and stewardess in Business coped well and excellent service - hot meal. Return MAD-ZRH A320 light load in Business and excellent service from steward in Business - hot meal. Pre departure individual bottle of water is great to have. Senator Lounge in ZRH not too busy and good selection of food and drink - just as well as ZRH-BRU A319 only had sandwich & drink service.

SWISS INT'L AIR LINES customer review :  8 October 2009 by Chris Joynes   (Switzerland)

BSL-LCY-BSL in C class. Onboard the usual product, except this time they only had a vegetarian meal for me which was less appetising than the normal meal. No curtains between C & Y, so a constant line of pax queuing for the WC. No lounge at LCY, only a £4 voucher. Café prices have increased at LCY, so £4 doesn't even cover the price of a tea and croissant. One suitcase destroyed (second time this year) and one case damaged and needed repairing. Confusing system for replacing cases - 2 months, so far, and still waiting! On the positive side Basel lounge very good, on-time flights, friendly FA, clean aircraft.

SWISS INT'L AIR LINES customer review :  7 October 2009 by Y Akbar   (Hungary)

ZRH-PVG First Class. Outstanding service in First Class lounge at ZRH, decent choice of hot food, restaurant style seating area. Beverage selection excellent with a waiter to serve drinks. Well appointed shower rooms, Bulgari and La Prairie products. Taken by limousine to Terminal E. Inflight on the old First Class A340-300 : just two passengers in F class cabin. The seat is extremely comfortable and when reclined to flat bed provides a very pleasant sleep - LX provides Van Laack pyjamas, decent amenity kit, full size pillow and duvet/comforter. 5 course meal and wine list is outstanding and presented superbly. Cheese selection one of the best I have encountered in intercontinental travel. Flight attendants were attentive without being overbearing. Flight on time and we were met at PVG airport by a guide to speed up immigration formalities. Bags arrived within 5 mins of arriving at carousel - first on to the belt.

SWISS INT'L AIR LINES customer review :  6 October 2009 by T Vetter   (USA)

LYS to ZRH to ORD. LYS to ZRH Avro RJ100 aircraft that was quite nice. Recaro leather seats with ample leg room. Crew attentive and friendly. Made an easy connection in Zurich to long- haul on a new A330-300. Thinner Recaro seats allow for more passengers per plane, but despite an adjustable head rest they are not comfortable for a long flight. The seat pitch in coach is no more than 31.5-32 inches, so if you are over six foot tall and the passenger in front of you reclines, it makes for a very tight fit. My special request meal was one of the best. I agree with others that cabin crew seemed a bit uptight - willing to help with a smile but almost too formal.

SWISS INT'L AIR LINES customer review :  6 October 2009 by Mark Hurter   (Switzerland)

ZRH-LUX-ZRH. Flight almost full but with web check-in no problem to get preferred aisle seat. Avro100 with 2x3 layout. Drink service with chocolate. Almost no interaction with ground staff therefore no comment, however they enforced a decent hand luggage policy. FAs friendly and professional. Return flight similar - drawback that internet check-in is not available for flights out of LUX. Flew on miles. All in all, good service.

SWISS INT'L AIR LINES customer review :  30 September 2009 by K Takihara   (Switzerland)

NRT-ZRH upgraded to Business. Check in at NRT smooth and friendly. A340-300 clean and well maintained. Cabin crews friendly enough but in a business-like way. The food they served were bad to inedible.

SWISS INT'L AIR LINES customer review :  28 September 2009 by Stefan Straubhaar   (USA)

Upgraded to Business Class from BCN to GVA. Check in disorganized and staff rude. Spanair Lounge at the new Terminal 1 is nice, but service was mediocre. Boarding was fast, and once seated we got a bottle of Mineral Water and a refreshing towel. Newspaper selection was limited, so were the magazines. Breakfast was tasty although I did find the portions rather small. Only one refill in drinks was offered. Staff was friendly but seemed a little too robotic.

SWISS INT'L AIR LINES customer review :  22 September 2009 by D Collard   (Canada)

AMS-ZRH, VIE-ZRH, ZRH-AMS, economy class. All on time, with luggage delivered promptly. AMS- ZRH aboard an Avro RJ100, the other two legs aboard A320s. Each flight was less than an hour and a half, and all seemed to be full or nearly so. Ice cream was served with a selection of beverages, including beer and wine, on all three legs. The flight-tracking software on the A320s included live video from the nose of the aeroplane during take-off and landing. All flights included Swiss chocolate, a nice touch. Three perfect short-haul flights, couldn’t be better.