Home Page


Swiss International Air Lines Passenger Reviews and Customer Trip Reports



PAGE

1 2 3 4 5 6 7 8 9 10
Bookmark and Share









Swiss International Air Lines Customer review :  14 April 2014 by Gustafsson Magnus    (Sweden)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Zurich to Stockholm, April 11. The equipment used on this service was an Airbus A321-100 and I was seated on 4F in Business Class. Flight scheduled 16.35-19.00 but was delayed due to late incoming aircraft so actual time was 16.55-19.20. The travelling experience was generally very good. Swiss offers a traditional full in-service business product also on intra-European flights. This includes a 3 course meal which was very tasteful and included a selection between to hot main dishes. The only thing that is lacking is the timing in the service. No pre-dinner drinks or snacks were offered, these had to be ordered at the same time as the meal was served which took quite some time into the flight. The timing of serving coffee/tea was also not as to be expected. The service level in general from the cabin staff I regard as lower than expected. They do their job in a correct Swiss manner, but it lacked the sprit and enthusiasm that you would expect from such a well renowned carrier as Swiss. Cabin was clean and tidy and the middle seat was free in Business Class and the seat pitch was good. The seats are however the same as in Economy, that is Recaro Slim Seats with artificial leather that, to my opinion, is not especially comfortable. The same type of seats can be found on several Star Alliance airlines within Europe. They offer no support for your head, so if you would like to take a short nap, bring your own pillow. An in-flight entertainment system was offered with overhead screens that was ok. Overall, though a good experience, that however can be improved by quite small measures.



Swiss International Air Lines Customer review :  10 April 2014 by M Studzinski    (Poland)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Istanbul-Zurich-Warsaw. Both flights on nice and clean Airbus 320. Cabin crew nice, not over enthusiastic or over friendly, just did their job. Both flights on time. Food rather poor, From Istanbul tiny portion of hot pasta arrabiata with muffin served, inedible. To Warsaw - tiny sandwich. The best part of service was a chocolate. The only downpoint is Swiss' obsession with cabin baggage. They fly the same airplane type as any other airlines, but their fights and constant, quite unpleasant arguments with passengers to check-in cabin bags are horrendous. Such strict policies I have seen only with the low cost airlines. Swiss does it for no reason, as other airlines see no problems where Swiss does. There are better options service-wise.



Swiss International Air Lines Customer review :  4 April 2014 by Badertscher Boris    (Switzerland)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LX1623, MXP-ZRH and connection LX180, ZRH-BKK on 11/3/14, Seat 6K. LX161, NRT-ZRH on 3/4/14. Service on the flight was very good. I was surprised on the flight from Milan to Zurich (55 Minutes), that it was possible to serve snacks and drinks. Service was very friendly and not stressed. The connection flight to Bangkok was perfect to, staff were very friendly and attentive. The Menu served was good in taste. The seats and the flat bed were very comfortable and easy to operate. Unfortunately the onboard entertainment system was a bit old and slow. The screen was very small and the picture quality bad. Flight from Tokyo to Zurich was very well organized. The connecting flights had been mentioned during all flights. If the transfer to the connection flight was very short the affected passengers were specially taken care of.



Swiss International Air Lines Customer review :  1 April 2014 by Mike Palmer    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

London City to Stuttgart via Zurich in economy was a bit of a curate's egg. The 0730 departure from city left late with no reason landing on time in Zurich. Service with only one crew in economy was slow (and unusually the Cabin Manager not heading back to assist. soft / hot drinks were served though only a muffin offered as food which I think for a 0730 departure is poor by Swiss standards. Cabin secure on the swiss legs was non existent but very thorough on the helvetic legs. Excellent connecting flights in Zurich both ways with Helvetic on immaculate F100 aircraft. Loads of room, a smart interior (grey leather seats and red carpet) was spotless along with friendly crew. The return leg from Zurich to City was late leaving due to a PAX miscount, with a small dry filled roll and drinks served. Looking forward to the new aircraft due on this route (C series) which starts next year. I think the service has marginally declined since I last flew this route, with BA out of city offering a better product. I hope Swiss sort the quality of inflight refreshments out as I do like both Swiss and flying from city.



Swiss International Air Lines Customer review :  31 March 2014 by R Lane    (USA)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

JFK to Zurich - economy. Most uncomfortable seating ever. I am only 5 ft 4 and 130 lbs but was in pain and claustrophobic. Narrow seats on top of it so you are nearly sitting on your neighbor. When seat in front reclines it is nearly on your lap. Makes eating, drinking or watching movie difficult. Only good thing was choice of movies. Will avoid in future.



Swiss International Air Lines Customer review :  29 March 2014 by Gustafsson Magnus    (Sweden)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LX1254, Zurich-Stockholm on March 27. Flight departed Zurich on time at 16.35 and arrived slightly before scheduled arrival time at 19.00 at Stockholm Arlanda Airport. Aircraft on this service was an Airbus A320 and I was seated in Economy on seat 10F (a window seat). Flights were more or less fully booked so it was rather cramped and the overhead bins became full before all passengers had boarded. This is quite normal on this particular flight since the load factor is normally very good, thus meaning that it may become somewhat uncomfortable for you as a passenger. The standard of the aircraft was good and the seat pitch is perceived to be marginally better than the average carrier on intra-European routes. This may however only depend on the seat design. I have not checked the pitch compared to other airlines. A simple hot vegetable tart was served that in fact was quite tasty. Two rounds of services with both hot and cold drinks were offered during this 2 hr 20 min flight which I appreciated. The spirit and level of personal service and attention of the cabin crew I regard as slightly below the average full-service carrier on intra-European services. An in-flight overhead entertainment system were installed which was ok. The in-flight magazines available is also ok, with quiet some variety of Swiss watches, also available in the lower price range. The seats is of the more common recaro slim seats with artificial leather, that to my opinion is so so. The cabin temperature was quite high which appears to be normal on Swiss flights for some reason. Best credits to the cabin crew that upon landing welcomed everyone to the "Royal Kingdom of Sweden". This was very much appreciated by me, and I guess by many more Swedish passengers!



Swiss International Air Lines Customer review :  19 March 2014 by P Eaton    (USA)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LX23, JFK-GVA, New York to Geneva in February. Flew economy and in spite of the fact that this was a recently refurbished plane (and perhaps even newish), this plane had the most uncomfortable, most narrow, least leg-room- endowed, least padded seats I've encountered. It shouldn't be this way on a transatlantic flight. All domestic flight seats I've had were better than this seating. What's scandalous is the utter contempt this airline has for the passenger: Not only is the seat narrower than you can imagine - I am a 5' 5" female who weighs just 115 lbs, but the armrests between seats only go up about 35 degrees. Meaning even if you have vacant seats next to you, you cannot lie down or spread out. I could see everyone else was as shocked as I was on this overnight, transatlantic route. I might add that he bulkhead seats, which can be prime seats for leg room etc, has entirely an entirely fixed armrest that can't be raised at all. The entertainment system felt out of date. The food was just awful. I kept thinking, what could they possibly be thinking? The flight felt less than half full, and the need for what I imagine was some need to squeeze extra seats onto the floor plan just wasn't apparent eyeing the plane. I would never, ever fly Swiss Air again if I could help it. Again, this is transatlantic service from New York City and should be the best foot forward. Is the idea that only business class and above is important to this airline? The business-class seats looked impossibly narrow too.



Swiss International Air Lines Customer review :  17 March 2014 by D Dahle    (Sweden)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew JNB-ZRH-ARN, both flights a pleasure. The A340's business cabin have 9 seats only, a quiet oasis between first and galley. No through traffic. 3 seats are solo window seats. Excellent service, attentive crew and delicious meals. Very comfortable lie-flat seats. Though 15 minutes late arriving ZRH, meaning 40 mins transit, there was no problem catching the connecting flight. Onboard the A320, mineral water was offered the transit passengers as soon as we were seated, after take-off coffee was offered transit passengers before the breakfast service. Impressive. Our checked baggage arrived ARN despite the short conx in ZRH!



Swiss International Air Lines Customer review :  17 March 2014 by D Bingham    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

VCE-ZRH-MAN as part of a LH code share mid week, and thoroughly enjoyed the experience, while the first leg was 40 minutes late (AC swapout) we easily made the connection in ZRH and arrived on time in MAN. Comfy seats, nice sandwich choice on the ZRH-MAN sector, good flight show and a cartoon on both legs. Personally wished farewell by the captain on both legs. Bags were off and we were clear of MAN in 20 minutes. they were competitively priced too, cheaper than the direct EZ/MON services out of MAN.



Swiss International Air Lines Customer review :  3 March 2014 by Richard Birnbaum    (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Business class on A330, ZRH-DXB. Had single seat by window 10K. Very comfortable if not a bit hard seat. Easy controls to lounge or lie flat. Food was great, service fantastic. Flight attendants really seemed to love their job. IFE doesn't nearly have selection of some other airlines. Departed from E-F gates which means use of shared Panorama lounge, shared with many airlines, which was not great. Only one hour of wi-fi in lounge, then pay 6CHF, no big deal.



Swiss International Air Lines Customer review :  3 March 2014 by A Yong    (UK)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BHX-ZRH-SIN on a Fokker 100 followed by an A340-300. Both aircraft's were clearly quite old but very well kept. This was my first time using solely mobile boarding passes on my phone for the entire journey and the check-in and boarding experience was flawless. Check-in desk at Birmingham was kind enough to allow my bag which was almost 2kg over the limit, which I was not expecting from a European airline. Zurich airport is definitely a selling point for choosing Swiss, stylish, easy to navigate and very efficient. Swiss also has probably the best-timed schedules for connecting flights between Europe and Asia. Overall service and hospitality onboard both flights was friendly and attentive, almost as good as Asian carriers. Can't say the same about the catering which was rather basic (cold sandwich on a 2 hour full-service international flight is unheard of in Asia, no menus offered, meal portions intercontinental were on the small side). Upsides were the surprisingly good wine available and the delicious Swiss cheese. The Y seat on the A340 is okay but rather outdated with no in-seat power or foot rest and an annoyingly large IFE box under the window seat. No amenity kits whatsoever on a 12 hour flight, but the frequent drinks service was appreciated. Overall a rather average inflight experience for the premium price Swiss typically charges, sweetened by the excellent experience on the ground.



Swiss International Air Lines Customer review :  25 February 2014 by Saketh Rahm    (USA)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BOM-ZRH-ORD. A decent product overall. Positives: Flights departed on time and arrived slightly early. New terminal in Mumbai was a pleasure to use and lounge facilities were still under construction so had all C class area in a converted area which was fine and had great selection of food. I found the flat seat good overall, didn't like how it sinks all the way to the ground but sill was flat and not angled which makes all the difference. ORD-ZRH were good, multi course and offered cheese and dessert. Wines were excellent. Negatives: Cabin service between the two flights very different, BOM-ZRH flight leaves early morning and crew serves light, one tray snack which is cold, then disappears until 1 hour before landing and serves a one-tray breakfast which was abysmal at best. Crew were cold and looked tired. Cabin also showing signs of age with small stains here and there. Transit in ZRH was not fun, Swiss Business and Senator lounges too small for # of pax, completely packed by 10am, food woefully inadequate and shower facilities more like a train station. Would try them again if price was good but for true luxury consider SQ or EK.



Swiss International Air Lines Customer review :  17 February 2014 by M Studzinski    (Poland)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Nurnberg-Zurich-Warsaw. First leg on Fokker 100 operated by Helvetic Airways. Old, shabby and visibly tired airplane, but good legroom. Not so much space for baggage. Short flight, so only water and hot drinks offered, with a chocolate. Crew ok, but not over-friendly. Very short transfer in ZRH, into Swiss's A320. What a difference. Nice and comfortable airplane, very nice and always smiling crew. Small delayed was caused for waiting for connecting passengers, but we arrived on time to Warsaw. Service was a sandwich and small chocolate, enough for 1:45 mins flight. Rating would be much higher if first sector was operated by Swiss too.



Swiss International Air Lines Customer review :  10 February 2014 by M Noreisch    (Oman)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MCT-ZRH return flight. Chaotic check-in in MCT with rude ground staff. Access to Star Alliance lounge despite of my TK Gold and my business visa card. No less chaotic boarding in an Airbus 330-300. Packed like sardines, ridiculous pitch, and cabin crew even colder than the inner temperature. Stop over in DXB has been 2014 long without any explanation. Food disgusting with no hot breakfast, no night kit, no hot blankets, nothing. Needless to say that this will be the last time.



Swiss International Air Lines Customer review :  10 February 2014 by F Wissmann    (Switzerland)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

11 January, Zurich ZRH - Lugano LUG, LX2906 / 12 January, Lugano LUG - Zurich ZRH, LX2909. Both flights operated by Darwin Airline with a Saab 2000. Both flights punctual and with a great experience. Spectacular view of the Alps. Flight time is 30 to 40 minutes so catering is non existent, except a bottle of water and a piece of Swiss chocolate. I paid 100 EUR for the flights and it was worth every cent of it. Will do that again.



Swiss International Air Lines Customer review :  7 February 2014 by T Nielsen    (Switzerland)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Copenhagen to Hong Kong via Zurich. Flight out of CPH was a couple of hours delayed "due to late arrival of incoming flight", which led me to just miss my connecting flight. Well, it happens. Unfortunately, the Swiss transfer desk in ZRH only wanted to re-book me to a flight departing 24 hours later. I did not like to be delayed for longer than necessary so I had to call a friend to check alternative schedules online while I was there at the transfer desk. Then I struggled to get the Swiss transfer desk to put me on the next flight. To me it was completely unacceptable that Swiss would not put me on the earliest possible connection with another airline instead of having to wait nearly 24 hours to catch the next Swiss flight.



Swiss International Air Lines Customer review :  4 February 2014 by A Youell    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

13 Dec 2013, LX345, LHR-ZRH. LX154, ZRH-BOM. 3 Jan 2014, LX155, BOM-ZRH, ZRH-LHR. Early morning, on time flight, easy connection in Zurich, no more security check. LX345 awful breakfast, nice service, plane full, wheelchair assistance perfectly done. LX154, A330, single seat at back of business. From the start excellent service from all flight personnel, pre-flight service was done without fuss or rush. Drinks with nuts and crackers followed by a top notch meal, all chosen from Swiss menu. Very comfortable seat which moves to several different positions with ease. Second meal looked good but was still full from lunch. Arrival in Mumbai on time, total assistance from Swiss through formalities.




PAGE

1 2 3 4 5 6 7 8 9 10
 


If you experience any problems submitting comments on the above link, please use our general   Feedback Page

 


 


top

back to top




| Home | Airline Opinions | Legal Notice | Airline Ranking | Airport Ranking | Advertise | Passenger's Choice Awards | Site Map | Contact Us | Links |

1999-2013  Copyright Skytrax