SWISS INT'L review :  3 July 2009 by Nigel Hirst   (UK)

Very interested to read James Brook's comments regarding Swiss Int'l customer service. I entirely agree. I had a problem with non allocation of frequent flyer points earned on a recent LHR-ZRH-YUL return flight. I'm registered with Air Canada's Aeroplan (a Star Alliance partner) and have my membership number on my Swiss profile and it gets printed on the E- ticket. No award from Swiss of over 10K miles, resulted in a reply stating they could not help as the flight had already taken place! Would I please contact Air Canada. Thankyou for your understanding!! A reply from myself that in fact I had no understanding (due to the profile and E-ticket) got no reply from Swiss. I appreciate that my problems were insignificant compared to Mr Brook's - it's just the attitude that stinks. I've now had to go back to Air Canada - now that's another story!

SWISS INT'L review :  2 July 2009 by James Brooks   (Austria)

Flying Moscow DME- London LHR and missed my connection due to the appalling Russian carrier Vim Avia delivering me to Moscow 24 hours late. I accept that by not checking in I forfeited my flight but Swiss' attitude was that I was not deserving of any assistance and they tried to milk me for one thousand pounds or so to take me to London. I was insured so ultimately not out of pocket but could not believe their blanket refusal to offer any kind of assistance, leaving me high and dry at Domodedovo at midnight. Subsequent correspondence with Swiss Customer Service has resulted in a similarly dismissive, "crawl back under your stone" attitude.

SWISS INT'L review :  2 July 2009 by Michael Kiepert   (Switzerland)

ZRH-LAX: Easy check-in and quick walk to the First Class lounge. The lounge is nice but does get quite crowded around noon (when lots of US bound flights leave). I tried the car transfer to the terminal E. This involves a bit of walking, security check, interesting car drive (tunnel, tarmac and seeing terminal E from a different perspective), a bit more walking and yet another security check. I have done it once and would probably not do it again. The flight itself was nice. Seats comfortable (the A340 still have the old configuration), service and meals were good, but nothing to get crazy about. The afternoon nap was nice and relaxing. Arrival into LAX on time and through immigration in record time. Return flight on Lufthansa - see review there. Nothing to complain - but the little magic touches lacked to make the flight a memorable one.

SWISS INT'L review :  2 July 2009 by Aaron Spicker   (Germany)

Booked my flight early friday morning to fly from TXL to ZRH with the last flight that same day. No problem with booking. Checkin pleasant. Senator Lounge very crowded but enough seats available. Flight full in Y but only six pax in C. Bottle of water before takeoff. No hot towels anymore but they offer champagne. Nice cold dinner and drinks kept flowing even on a one hour flight. Very pleasant flight attendant. Arrived on time. Flying back early saturday morning. Senator Lounge in Zurich is one of the best lounges worldwide with the incredible bar. Good breakfast offer. All in all a very enjoyable short trip.

SWISS INT'L review :  23 June 2009 : by J Brown   (Austria)

VIE-ZRH-ARN Business Class A320. Fine with friendly efficient service. Reasonably comfortable seats with middle seat kept free. ZRH-ARN better, with snack, choice between 2 warm meals, generous selection of wines and very attentive service. Landed on time and luggage one of the first off the belt 10 minutes after landing.

SWISS INT'L review :  21 June 2009 : by T Liu   (Canada)

FRA-ZRH-YUL in Economy class. Clean plane, efficient and professional staff, good food (relatively speaking) and standard drink service (which you don't get on eg. United), and ZRH is very modern. AVOD system didn't work so well. Other than that, no complaints.

SWISS INT'L review :  15 June 2009 : by R Wieland   (Hong Kong)

HKG-ZRH-MAN and back. HKG-ZRH in Economy and ZRH-HKG in Business. Cabin crew HKG-ZRH very cheerful and friendly, plenty of legroom and On-Demand entertainment. A340 was a bit old, inside spotless including the toilets. On-time departure and arrival. Quick transfer to MAN not many people on A319 so plenty of room to stretch, Drinks served as well as nice croissant and chocs. MAN-ZRH operated by Helvetic on ancient F100, but again inside spotless with snacks and drinks. ZRH-HKG Business upgrade on points. I wouldn't pay for Business Class as the seats are useless unless you like sliding onto the floor. Crew professional and flight good. Seat only comfortable if placed in a lounge position. Nevertheless managed to catch some sleep. Food only 2 choices but first grade quality. Overall, I think Swiss have come a long way and are catching up to the old Swissair standard. Economy product is really good and I bet once they improved the Business seats, they'll be a great way to fly.

SWISS INT'L review :  15 June 2009 : by Philip Keating   (UK)

DAR-ZRH-LHR. Nice flight as you take off late and sleep for most of the night. The connection in Zurich to London was only 45mins, which meant my luggage did not arrive in London with me but was delivered with in 8 hours.

SWISS INT'L review :  9 June 2009 : by S Kothari   (India)

JFK-ZRH-BOM. JFK-ZRH new A330-300, new business class, surprisingly good seats AVOD entertainment system and food, drink and service great. ZRH-BOM leg very disappointed with the C cabin, older seats - difficult to believe it was the same airline, difficult to believe that there would be such a lag in the up-gradation of C cabin. Entertainment system terrible head sets do not working properly, personal LCD screen blurry, not only on my seat, the same was the case on the screens of 2 other vacant seats checked.

SWISS INT'L review :  8 June 2009 : by Shibaji Choudhury   (India)

I am flying with Swiss for over 2 decades, but their service recently has gone down so drastically that I will not fly with them anymore. On 11th May my wife and myself were flying BOM-ZRH-AMS sector. Bombay-Zurich sector flight was a nightmare due to very bad FA service. A gentleman who was serving was outright rude and does not have proper manner to talk to customers! Below par breakfast coupled with near racist behavior appalled us. Zurich-Amsterdam sector was fine, but the bad taste which we got previously could not be forgotten in a hurry.

SWISS INT'L review :  6 June 2009 : by A Corr   (Ireland)

Dublin - Zurich - Vienna return Business. I second the opinion of D Houlihan, in that the Dublin legs of my journey were far superior than the Vienna legs. Staff were courteous and professional and drinks were flowing! The Vienna leg made me wonder why I bothered flying Business, mainly due to the fact that the service and level of attention I had come to expect from my previous flight was not there. Lounge in Zurich soulless, but pleasant.

SWISS INT'L review :  4 June 2009 : by D Houlihan   (Ireland)

Dublin-Zurich-Florence return in Business class. All flights were on time. On all sectors staff were friendly and professionals. Food was good and drinks flowed freely, the Florence sector though did miss that extra touch that got on the DUB legs, chocolates given were economy, less drinks and crew seemed very rushed. Over all though a good experience, the lounges in Zurich are spot on - the lounge in Dublin and Florence were not great and felt the walls closing in on us after a short while.

SWISS INT'L review :  4 June 2009 : by Boris Chavez-Bravo   (Canada)

Zurich-London Heathrow, A320, Economy Class. Excellent service onboard, snack and swiss chocolate served, as well as drinks. Duty free also offered in this 1.5 hr flight. Seats comfortable, but slightly cramped. Flight attendants are courteous, and would fly with them again. I recommend this airline.