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Swiss International Air Lines Passenger Reviews and Customer Trip Reports



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Swiss International Air Lines Customer review :  11 July 2013 by Simeone Enrique    (Belgium)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

TLV-ZRH-BRU. Great service as usual. They are good both on the ground and on board. This time used A340 for this leg. It is just such a pleasure to fly Swiss. Only tried them F and C class, they are the best in Europe I think, perhaps BA or LH are their only competition. Clean, and well managed. Experienced crew, although young. Will recommend.



Swiss International Air Lines Customer review :  9 July 2013 by M Cristea    (Romania)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

18 June, Bucharest - Otopeni - Malaga via Zurich. First leg: OTP-ZRH, operated by Helvetic Airways, a small, old, but nice, clean and well kept Fokker 100, comfortable seats, generous legroom. Onboard service was a joke (a muffin, coffee or juice / water and a small chocolate offered for 2 hrs. flight at 7am). No IFE. Uneventful flight, departed and landed on time. Easy and pleasant transfer in Zurich, 1.50 hrs. between flights, very good airport. Second leg: ZUR-AGP, on a new (3 months old) A321-200. Boarded on time, departure delayed 40 mins, 20 mins late arrival. A sandwich, cheese or chicken, good enough but directly from fridge, 2 rounds of drinks and finally the little chocolate served. On drop-down screens were informed about route, weather, then commercials, cartoons. In Malaga airport, speedy passport control, bags fast on belt, but only 2 of my 3. The missed suitcase was delivered the day after. On both flights friendly and helpful ground staff, good pilots, professional but bit robotic cabin crew, planes almost full. All in all, mixed experiences, it's certainly not a bad airline, I can recommend, but average, away from the " Swiss-made" concept.



Swiss International Air Lines Customer review :  29 June 2013 by S Christopher    (Switzerland)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

GVA-NCE-GVA with the Airbus A319. First flight on time. Cabin was very comfortable and the crew friendly. Requested and received a bottle of water and the Swiss chocolate. Nice music during taxi and helpful inflight entertainment showing the aircraft on a map, the speed, etc. (they weren't individual screens however). Second flight was a little bit late due to the late arrival of the aircraft. However, the crew did a really good job and we landed in Geneva only 2 minutes late (although the aircraft had taken off from Geneva to Nice half an hour late during the previous flight). I was very satisfied with this trip and the price was pretty low: 100 CHF for both flights.



Swiss International Air Lines Customer review :  27 June 2013 by F Wissmann    (Switzerland)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

17 June, ZRH-HAM, LX1056 / 21 June, HAM-ZRH, LX1051. The outbound flight left a bit late due to heavy traffic at Zurich airport, the return flight arrived a bit late due to the same reason. I do not blame the airline for that. Seat comfort was very good, overall comfort was a bit cramped because both flights (Airbus A321) were quite full. Service by the cabin crew and food were also good. I paid EUR 205 for the ticket, which is OK from my point of view. I will definitely consider Swiss again. Both airports, Zurich and Hamburg, are very efficient and passenger friendly.



Swiss International Air Lines Customer review :  27 June 2013 by William Brandoe    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-ZRH-MUC, MUC-ZRH-LCY. Y out, J back. All good, decent fresh cheese roll on first leg, drink on second. Both outward legs on time. Longish walk from D to A at ZRH but easy. Return had decent snack on first leg, cold meal on second. Good bottle of Fendant. This flight has a single aircraft - you get off at ZRH, go through passport control and get back on again, same crew. Airbus on LHR flight, good leg room and comfortable. 146/RJ100 all others. Managed to avoid the no bin area in Y, but with full flight I was glad of status to be first on board. Many pax had some luggage issues but sorted by FAs.



Swiss International Air Lines Customer review :  27 June 2013 by B Garzon    (UK)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Travelled business class forma Spain to Hong Kong via Zurich. First flight delayed, however they were well organised and they had a van waiting for us at the gate to drive us directly to the plane to Hong Kong, they took us to the passport control express and it was ok. On the way back it was a different story, no organisation or whatsoever, the only thing they did was giving us the gate number, we had to run through the big airport, go through security, it was ridiculous, and stressful, the last thing you need after a 12 hour flight. We just made it. Then of course, they lost our bag. The staff on the ground in Madrid were not very client focused. Regarding the seats, they are the worst that I have experienced in Business class and I have travelled fair a bit, my husband is of the same opinion.



Swiss International Air Lines Customer review :  27 June 2013 by Ajizu Shiei    (Singapore)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Singapore to Zurich. The overall service was poor, flight attendants were rude and unprofessional. The flight attendant brought some puzzles, books, pencils and told my kids (11 and 6 years) that they were too old for these things and went away. My wife asked for water in the middle of night. The flight attendant was very annoyed and replied that she had just come around with water. During breakfast the flight attendant forgot to give my daughter bread, when my daughter asked for bread the flight attendant told her to eat the rest of the food first and she would bring the bread later.



Swiss International Air Lines Customer review :  27 June 2013 by Aleksandra Bednarska    (Poland)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Berlin-Zurich-Istanbul route. All was perfect from check-in to catering, from service onboard to baggage handling. Swiss should though improve definitely the cabin design which is very poor and makes you feel like siting in an old and neglected plane.



Swiss International Air Lines Customer review :  22 June 2013 by P Talwar    (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

JFK-GVA, Apr 19 2013, LX 023, ZRH-BOM, Apr 22 2013, LX154. Excellent seat which turns into a very comfortable bed. Great food and wine. But most importantly attentive service without being too intrusive. Efficient, competent and pleasant. I will never hesitate to fly SWISS as long as the F cabin is the "New" F cabin with the new seats.



Swiss International Air Lines Customer review :  20 June 2013 by J Groves    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew ATH-ZRH before connecting with Lufthansa. The aircraft was an Airbus A321. The cabin crew were very friendly, their products were good. I can't say much about the entertainment. Drop down screens were describing Switzerland and showing the location of the flight (quite interesting to watch for a bit). I was pretty happy with them once I landed.



Swiss International Air Lines Customer review :  20 June 2013 by P Delafontaine    (Switzerland)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

JFK-ZRH on A330. We arrived at ZRH airport 50 min ahead of time which was great. The food was not good unfortunately. The seats were okay and the entertainment system much better than A340. We had two ladies serving us during the flight. Both of them seemed to be having a bad day: no smiling at all and short unfriendly comments to guests. The staff were obviously very stressed which made me feel uncomfortable.



Swiss International Air Lines Customer review :  20 June 2013 by P Delafontaine    (Switzerland)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

ZRH-LAX on A340. The cabin was clean but not much space. We arrived on time LAX. The service was okay, two friendly and funny flight attendants (men). The ladies seemed stressed. Food was good but the strange sandwich before landing tasted awful. The entertainment system is just ok. There is no overview in the inflight magazine. The remote control is worn out. All in all, the flight was smooth and ok.



Swiss International Air Lines Customer review :  20 June 2013 by B Bonelli    (France)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight from ZRH to NCE. Uneventful flights, both on time and information given by pilots and cabin crew from the moment you board to the moment you leave the aircraft. Service in business class is very good and attentive, and I highly recommend SWISS. ZRH airport is always a pleasure for connections!



Swiss International Air Lines Customer review :  12 June 2013 by A Aweidah    (Palestine)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

TLV-ZRH-MAD and back, flights between TLV-ZRH on A330 and A340. Cramped seating, terrible crew, poor food and the A340 is well past retirement age. Cabin worn out and inflight entertainment very old with analog like screens. ZRH-MAD-ZRH on newer A320, slightly more comfortable and nicer leather seats. ZRH airport is nice and transfer was easy and straightforward. Would not fly them again. Should consider sticking to short haul inter-European flights as long haul aircraft's are too old.



Swiss International Air Lines Customer review :  11 June 2013 by Erich Koller    (Switzerland)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Long haul on Swiss is certainly different than flights within Europe. Flew ZRH-BKK-ZRH and all I can say is that service is average. A340 rather old, however kept clean. Service on board also average at best, just one or two flight attendants smiling, the rest just doing their job. Food ok with limited availability. Especially on the routes to Asia Swiss has to improve significantly if they want to compete with ME-carriers and such as SQ, CX, TG and nowadays GA. AVOD with limited selection and working with problems on the outbound leg. Positive that flights ex ZRH are non-stop so interesting for shorter trips.





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