Swiss review - by Dave Jaros

4 March 2008  Customer Trip Rating :

PRG-ZRH-BKK return in economy. Tickets bought and paid six months earlier, respective seats booked and confirmed, FF member. Tried to web check-in, but despite website information, not possible. Clerk in PRG checked our bag through and issued boarding passes for both legs. Later, PRG departure was delayed for 2 hours, snack voucher (okay for sandwich menu at KFC or cheaper meal in restaurant) given out. In the meantime, a change of plane so given new boarding passes for PRG-ZRH leg. Aboard RJ100, black leather seats, plane clean, muffin and tea/coffee plus chocolate bar. After few hours layover in Zurich waited for boarding the A340. I asked the agent if some exit row were available, but told the flight is full (he checked boarding passes). 5 minutes later (just before boarding start) we were called to the gate desk and asked for boarding passes for revision. Being told "your boarding for this leg was cancelled in PRG and you do not have your pre-booked seats any longer" our old boarding passes were destroyed and with apology given new ones (adjacent seats but in the middle/middle!). I have written long complaint already on board, but got no response yet (after 1 month). FAs polite, food edible, good dry red wine and cheese. Bottled water on request. IFE average, but froze after 2 hours and no restart. On return asked for paid upgrade but no adjacent seats guaranteed, so I refused. Checked through ZRH to PRG again, seats received. On BKK-ZRH leg FAs again effective, late dinner (1 am local time) better quality than the outbound. Before landing full breakfast along with information about connecting flight gates in ZRH provided. Managed connection in 45 minutes even with my bag for B735 operated by Cirrus. Plane a bit worn, professional (but not smiling) crew.

Swiss review - by Andrew Dixon

2 March 2008  Customer Trip Rating :

BHX-ZRH-GVA return in business class. Check-in at BHX quick and efficient, but not over friendly. Shocked when boarding to discover that the flight was being operated by Flightline using an ancient Bae146. No separate business class cabin. Two economy passengers sat in the row next to me. FA asked them to move with the words "these seats are business class". "I know that it doesn't look much (she was right) and I've got to hand out some meals here". Cabin crew friendly and efficient, but food awful. Arrived at Zurich and connected to GVA. Flight operated by a new A319, but crew the most miserable bunch that I've ever seen. Return flight two hours late leaving GVA, so missed connection to BHX. Situation well handled on arrival at Zurich and accommodated overnight. Returned to airport the next day to board the same horrible Flightline aircraft we'd flown out on. Food again awful, but crew friendly (more than can be said for any of the Swiss crews we came across). Definitely not a business class experience.

Swiss review - by J Aberg

2 March 2008  Customer Trip Rating :

CPH-ZRH on SWISS and back the same night on SAS. What a difference! SWISS aircraft was fairly new, and looked nice, staff courteous, and tried hard to help passengers with requests. The food and drink service was adequate and free of charge. On routes like these where one has a choice of two airlines (belonging to the same Star Alliance), it is obvious which one I would recommend!

Swiss review - by Antony Davies

12 February 2008  Customer Trip Rating :

LCY-ZRH-IST then IST/ZRH/LCY Economy. LCY-ZRH check in quick, delayed 45mins due to aircraft de- icing in ZRH causing late arrival of the RJ100 operating this flight. LCY-ZRH crew efficient but reserved, breakfast muffin plus choice of hot/soft drinks/wine or beer plus swiss chocolate. Flight connection information given on flights into ZRH very handy. ZRH-IST on what appeared to be a full flight, boarding took a while due to cabin crew not being proactive in getting people seated, but departed on time, during the flight only two crew looking after around 150 Economy customers resulting in a 1h 15m wait after take off for a pizza slice and drinks. Purser on this flight seemed particularly offhand with people who wished to pass carts during service even if they were elderly shouting at them to sit down and wait, eventually only giving in when the 70yr old lady said she felt unwell, and then rolling his eyes to the ceiling at the audacity of someone wishing to pass during service - very bad. Check in again quick at IST for IST-ZRH, A320 with a crew that obviously enjoyed what they were doing, Pizza and two drinks runs plus duty free in the 2h 30m flight. In flight entertainment ZRH-IST-ZRH consisted of map display, airline promotion material, just for laughs (visual gags) and cartoon shows. Announcements in English/German/French and Turkish (to/from IST). ZRH-LCY RJ100 delayed 30mins due ATC, captain kept customers informed throughout and the crew offered water/chocolates and duty free during delay. New economy seating on all legs comfortable with magazines etc stowed in headrests allowing greater knee-space. Overall a good experience with the exception of the ZRH-IST flight and a great value for money fare. ZRH great for connections with hand luggage only can be achieved in less than one hour.

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Swiss review - by M Levin

12 February 2008  Customer Trip Rating :

SIN-BKK-SIN, C class. Nice seats and service. OK lounge as they are not within the control of Swiss. However, I also had the problem of the IFE breaking down twice on the way to BKK (a 2 hour flight) and once on the way back on the A340. It is close to a 10 minute process to reboot the system after you get a flight attendant's attention.

Swiss review - by S Castelli

4 February 2008  Customer Trip Rating :

Dubai-CDG via Zurich. Good lounge. excellent staff service always customer minded. Nice chocolate and wine. Airbus uncomfortable are jeopardizing the staff quality.

Swiss review - by Erich Koller

4 February 2008  Customer Trip Rating :

ZRH to BRU return same day. Both flights arrived on time and were relatively comfortable despite fully booked. For the price paid, the service level is pathetic as only standard muffin or sandwich and coffee in Economy. Overall acceptable service and cabin crew standards - absolutely nothing special.

Swiss review - by C Shepherd

27 January 2008  Customer Trip Rating :

Athens-Zurich return. The Swiss policy appears to be "pile em high, sell em pricey" - squeeze as many seats as possible into the smallest aircraft available, and then charge extortionate prices for short-haul trips. The aircraft used on this route (an A320) had most appalling legroom for a 'full- service' airline; add to this bland pizza instead of actual food. On the plus side, service on the ground (check-in etc) was efficient, and Zurich airport is easy, spacious and relaxed. But on balance, short-haul European routes like these are better on BA or Lufthansa, and much cheaper on easyJet.

Swiss review - by Alexander Eckardt

27 January 2008  Customer Trip Rating :

ZRH-BKK and SIN-BKK-ZRH first class. Crew was very friendly and quick, seat comfortable and the food quite good, but the choice of drinks is just economy standard. Also very poor IFE with a lot of old films I've seen one year before on other planes. IFE also broke down twice and needed to be rebooted again. Airport Service in ZRH is quite good.

Swiss review - by I Hurst

17 January 2008  Customer Trip Rating :

LHR-ZRH-HKG economy. I booked this flight rather than going direct because it was a bit cheaper than direct flights. The food was awful outward and inward. IFE had no up to date films. The flight attendants were good on all sectors except the HKG-ZRH where they were surly . In future I would rather pay that bit extra and travel Qantas, BA or Cathay.

Swiss review - by Julián Gil

17 January 2008  Customer Trip Rating :

MAD-ZRH-LAX return Economy class. They were offering a special $600 upgrade to business class, but I did not take advantage. There were problems on both flights with the IFE, but it was just a few seats, and they repaired it promptly. They don't pretend to be your friends, but are committed to a professional flight. When working, the IFE is very diverse. The food is on the good side of average, and plenty of drink. Unfortunately they are never priced as great bargains. Along with Lufthansa and Cathay Pacific, they are the best economy class offering for long haul flights.

Swiss review - by P Garde

15 January 2008  Customer Trip Rating :

NRT-ZRH-VIE. Check-in excellent. Y class mainly Japanese tour groups. Was given an extra legroom exit row seat with an empty beside me. Food not overly generous & no meal for dinner for over 6 hrs. Found speaking German to crew improved service somewhat. Strange Japanese seaweed concoction offered to European pax which was not appealing as a snack. Arrived early into ZRH & VIE also. For the price paid, the flight was a bargain but food could be improved. Wines were fine for Y class.

Swiss review - by Wiktor Karpowicz

10 January 2008  Customer Trip Rating :

Warsaw to Basel in Y. Departure and arrival on time. Flight operated by Avroliner 100. Standard catering for a morning two-hour flight: a cold sandwich and something to drink. SWISS has recently installed new Recaro seats, which offer much more space than their older counterparts.

Swiss review - by J Patrie

10 January 2008  Customer Trip Rating :

Business class Johannesburg to Zurich. The angled lie-flat seat was not particularly comfortable and the blanket provided was standard economy class variety. There was no hot towel service and food was sub-par. While the menu selection seemed impressive, what ended up on the plate was not too different from what you'd expect in economy class. Amenity kit was very basic and only included lip balm and a toothbrush for toiletries. The service was acceptable though they did take a while to clear away dishes. All in all, an ok business class though I know there are better business class options to get from Europe to South Africa, especially on South African Airways.

Swiss review - by Roy Manry

10 January 2008  Customer Trip Rating :

ORD-ZRH-ORD in economy - they had the best last minute airfare to ZRH I could find. The flight attendants were helpful and friendly, and food was edible and tasty, served along with a better than average red wine. Legroom was sufficient on A340-300. Good IFE system with decent number of films.

Swiss review - by Ian Sinclair

9 January 2008  Customer Trip Rating :

Dubai - Amsterdam First and Business Class. Dubai-Zurich in first class, old Airbus, tired, worn out seats, overhead lights did not work and no sleeper suit. Flat bed lumpy and uncomfortable, didn't bother with the IFE selection was so poor. Food unimaginative, breakfast the worst I have been served in a first class cabin, amenity kit basic and minimal. The only redeeming feature was the friendly crew who apologised for the age/condition of the aircraft. Certainly not worth the money. Zurich-Amsterdam in business class, basic, no real difference between economy and business classes, even the coffee was awful. Very disappointing, having heard that Swiss has upped their game, will not go out of my way to travel with them again.

Swiss review - by Roy Manry

9 January 2008  Customer Trip Rating :

ORD-ZRH segs in Y class return. Flights on time, meal service fine, even tasty with a good red wine served. FA's were friendly and made several passes offering drinks. IFE good with every seat an individual screen. A hot continental breakfast was served prior to arrival. The aircraft was an Airbus 340-300 which I like, very clean, and ample leg room. I like the new Swiss, maybe it's not the old one but I look at it this way - US carriers Int'l service now stinks! I found Swiss, even with the change at O'hare, to be a refreshing change.

Swiss review - by M Bugatelli

8 January 2008  Customer Trip Rating :

ZRH-SCL-ZRH economy on new Airbus A330. The flight was alright, food ok and frequent supply of water. A flight this long is never comfortable, but the IFE helps (were it not for the truly boring selection available inbound). It is, however, quite annoying to see that the 2 seats (2-4-2) at the window seem always to be given to passengers that quit the plane on the stopover in Sao Paulo, while other couples doing to whole flight are left to cram in between the aisles. The stopover gets truly annoying inbound, when you have to leave the plane for 2 hours without any obvious reason and even go through the whole security procedure again just to get to the gate you just arrived at (which, at least, kills an hour of the two that are to be spent).

Swiss review - by E Lowe

5 January 2008  Customer Trip Rating :

LHR-ZRH-BOM. A 6am departure from LHR, and uneventful flight on A320. Quick tranSfer in ZRH onto the A330 for flight to BOM (no flat beds- but a day flight and seat comfortable). A welcoming and efficient crew. The food was very good and the drink flowed without having to ask. If this is Swiss then I'll definitely be using them again. The fare I paid was also approximately 60% cheaper than BA or VS.

Swiss review - by J Tung

4 January 2008  Customer Trip Rating :

LCY-Zurich-Prague-Zurich-LCY. Outbound flight packed due to earlier cancellation. I did online check in so there was no hassle. New ARJ 100 which was clean with really good leg room and good service. Flight was pleasant and quiet. Two hours lay over at Zurich was smooth. Managed to get a drink at the bar. Zurich to Prague operated by Cirrus. When we arrived at the gate our pre-assigned seats were given. Ground staff changed our boarding pass without any explanation or apology. Our new seats were at the very back of the plane. 737-500 showed its age – very old deco and tight legroom. Prague to Zurich again operated by Cirrus. I have to make a complaint about the web check in offered by both Lufthansa and Swiss. It’s not easy to use and you can’t check a small group in at the same time. They should learn a lesson from BA or Cathay Pacific or any other Asian airlines. Also if you have problem with printing you are not allowed to re-print the boarding pass again. The check in desk at Prague was empty. If I am right the ground was handled by Czech Airlines and they obviously need more training. One of my friends got her luggage checked through to LCY but boarding pass only to Zurich. When we requested the second leg boarding pass ground staff was confused. They had to seek assistance from supervisor. Again an old Cirrus 737-500 but it’s a short flight. We had one hour to transfer at Zurich and it was quite easy. People at Zurich Airport were friendly. Swiss ARJ 100 again to LCY. This time very old plane with horrible leg room. Overall Swiss offers a reasonable price with reasonable service. But unless they upgrade the fleet and improve their web check-in I will use BA instead.

Swiss review - by Aaron Spicker

27 December 2007  Customer Trip Rating :

TXL-ZRH in Business. Check-In pleasant. Lounge good. No Priority Boarding. Crew not as friendly as expected. One round of Drink service and a Light Meal. Even with a delay of about half an hour no second round of drinks. Expected much more for the price paid even on this short flight. Three stars only because of the friendly Check in Agent at the Lufthansa Desk.

Swiss review - by D Engl

27 December 2007  Customer Trip Rating :

EWR–ZRH operated by Privatair B737, all business. Even though Swiss is now a Star Alliance member; check in at oneworld part of terminal, as well using the Delta lounge, which is below average. Ground staff friendly and efficient. Flight left one time, no IFE, portable DVD handouts - had to ask for it, with an uninteresting selection. Onboard service not impressive at all, especially on an all business flight. Crew seemed unorganized, standing in each other’s way, trolleys left completely unattended in the aisle for quite some time twice. Was sitting in the row, which was left out with no service at first, twice as well. Would not select this flight again, rather flying on a regular flight in business, with properly trained flight attendants. Got the similar feedback from some of my friends, had to try it my self though. Not to be recommended.

Swiss review - by M Jerman

20 December 2007  Customer Trip Rating :

LCY-ZRH-BUD-BSL-LCY. Booked two days before for £115. Check in took less than 5 minutes despite quite a long queue. Aircraft new RJ100 with good legroom. Flight left and arrived late. Service good, cabin crew somewhat messy and not extremely friendly. No duty free shop. ZRH-BUD operated by Helvetic on Fokker 100. Great legroom, service good (roll, soft drinks - incl. alcohol, hot drinks, chocolates), with polite cabin crew. BUD-BSL, service again good and consistent. Old interior with restricted legroom. Landed at BSL 30 minutes late and had some 5 minutes to catch the connecting flight. Long walk to the other gate through security although connecting flight a/c was parked next door. We were met and assisted by Swiss ground staff. Flight delayed 5 minutes so we could make it. Old cabin, legroom not very good but adequate for such a short flight, service again good and consistent. Extremely good value for money with consistent service level from professional and friendly cabin crew.

Swiss review - by Daniel Stebeleski

9 December 2007  Customer Trip Rating :

Originally a simple route. LCY-ZRH-IST but route taken LCY-LHR-ZRH-CDG-IST Arrived at London City early, walked into the airport and knew I was in trouble. A very long line at the ticket office, all flights cancelled due to dense fog. Not their fault but still a pain, all passengers required to make their own way to Heathrow for onward flights. I was rebooked on Lufthansa via Frankfurt, for some reason Swiss told me that they could only rebook Star Alliance partner flights, not the direct Turkish flight which would have been great. Finally made my way to Heathrow, to an amazing line at the Lufthansa desk. My flight to Frankfurt has been cancelled, was rebooked on the next Swiss flight, bumped up to Business, hot breakfast and bar service for a morning flight. Arrived in Zurich and the last flight for Istanbul had just departed. The only way to Istanbul that day was via Paris with AF. Zurich transit area was a complete mess, just walk through immigration and go to the main Swiss ticketing desks where there is no one! Even the gate agent said it was a smart move as I would have been line for over 2 hours! Asked for a meal voucher and received a 10.00 CHF credit. Very nice of them as the delays were not their fault. Return flight IST-ZRH-LCY was on time and the service good, pizza and full bar served in Economy. Impressed with them for what I paid £140.00 return during peak periods, plus I get Air Canada Aeroplan points!

Swiss review - by T Neuhaus

4 December 2007  Customer Trip Rating :

LCY-ZRH-STR return. Web check-in worked well for London City. Flights on time. Seats on most planes (AVRO RJ100) had pretty good seat pitch and felt quite spacious, but on the STR-ZRH flight we had an ancient interior, inluding old ash trays in the armrests and everything. Food nothing to write home about but adequate for such short flights. One drink and a muffin/sandwich on the London flight. The Stuttgart flight is only 25 minutes so they can't do much more than come around with a bottle of water once. Swiss chocolates handed out on all flights by generally very nice cabin crew.

Swiss review - by Andrew Spooner

23 November 2007  Customer Trip Rating :

BKK to LHR return via Zurich Business Class. Service was mixed - FAs were either attentive and professional or shrill and uninterested. Zurich is an ok airport to pass through although ground staff are offhand and rude. Business class seats are weird - at too steep an angle thereby reducing any benefits of a flat-bed. An absolute glaring design error on the part of Swiss and makes them appear amateurish. I still thought Swiss represent excellent value and is probably the best priced ticket to Asia from the UK. Yes, you do break the flight, but it is better than breaking in the Gulf, at the half-way point.

Swiss review - by D Cabrera

19 November 2007  Customer Trip Rating :

LAX-ZRH Business Class. Lounge in LAX was the Star Alliance in the 5th Floor. Nice flight I slept during the 7 hours. Food was wonderful but service very slow. IFE a lot of choice, but not very interesting. A good choice, but Swiss can do much better.

Swiss review - by Patryk Leski

16 November 2007  Customer Trip Rating :

WAW-ZRH-JFK. WAW-ZRH old ARJ100. Catering onboard only little muffin but complimentary drink services in Y class. ZRH-JFK in Y class on A340-300. Comfortable seats, nice interior and fantastic IFE. Food good, complimentary drink services. Crew friendly and helpful on both flights. In my opinion Swiss economy class is better then Lufthansa on the same route.

Swiss review - by A Orichel

14 November 2007  Customer Trip Rating :

DUS-ZRH-MIA and MIA-ZRH-DUS all in Y class. Pre-reserved seats were available on all legs. ServiCe as well as food was fine for Y. IFE quite nice all flights were on time. Checking in in Miami is a nightmare and 2.5 hours is the minimum time you need to get your luggage and yourself on board. Zürich is a very good transit airport.

Swiss review - by T Guzelj

12 November 2007  Customer Trip Rating :

ZRH-MIA-ZRH. Flew economy both ways, had seats reserved. ZRH-MIA was OK, got the pre-reserved seats. Service nothing special, quite mechanic. Not serving enough water. On return flight we arrived to check-in 1.5hr prior to departure and were told the flight is closed. Nevertheless, gold status with Star Alliance helped, got checked-in to find out our seats were given away to other passengers. The seats we had were terrible, haven set on a seat this bad for about 10 years. Haven slept a minute during the 9 hour night flight.

Swiss review - by Brent Soysal

12 November 2007  Customer Trip Rating :

IST-ZRH-MIA in business class. From check-in to final destination everything was all 4 star with the exception of the seats. The seats were "back breakers" and not enough leg space. MIA-ZRH-IST : I selected my seats prior to departure, but at Miami airport my seat was assigned to somebody else. In the European leg, common to all airlines, business class is nothing more than empty seat next to you, the leg room is not any better than economy.

Swiss review - by G Gaggioli

12 November 2007  Customer Trip Rating :

ZRH-CDG-ZRH in Y. Outbound flight A321, nice seats with ok legroom and very professional FAs with excellent language skills. A small breakfast. Inbound operated by a smaller A319 that left late because the crew was caught in the traffic coming to CDG, but managed to arrive to ZRH on time. Plane comfortable and FAs polite and professional. A small sandwich and a drink offered. Definitely one of the best experiences on intra-European flights of the last years.

Swiss review - by Ron Miller

6 November 2007  Customer Trip Rating :

LHR - LUG return in Business class - absolutely wonderful in both directions. A bit skimpy with legroom but otherwise a great experience. I was addressed by name on all the flights. Not only was food served on the London/Zurich/London segments of the flights, but on the 30 minute flight from Zurich/Lugano/Zurich they managed to serve drinks and a small meal. Aircraft clean and neat on all segments with personable and smiling attendants. Zurich airport a joy - LHR Terminal 2 is a journey back in time to the 1950's.

Swiss review - by J Carvalho

6 November 2007  Customer Trip Rating :

DUS-ZRH in Economy on Avroliner BAe. Sitting in Last row with unacceptable seat pitch and I am not very tall. Inflight service offering 1 muffin and 1 hot drink. Avoid to sit in last row in this aircraft. Unexpected bad experience.

Swiss review - by Nick Fortuna

6 November 2007  Customer Trip Rating :

Evening flight CDG-ZHR-VIE on A320 and A319. Check-in smooth enough at CDG, but what a mess of an airport that is. Lounge upstairs did not have one single piece English-language literature. Boarding delayed. Snack service onboard, limited drinks. The pilot made announcements, when leaving Paris in French first, then German, followed by English. Upon approach to Zurich, he reversed, starting with German, then continuing in French. Nice touch. Had to hurry to make connection in ZRH, but airport is a breeze to navigate. Was upgraded to J-Class for leg to Vie. Service consisted of pre-flight water bottle, and some tasty pickled cabbage, sausage, and warm bread rolls. Only downside - bag did not make connection but was delivered by lunchtime the following day.

Swiss review - by Meltem Berker

4 November 2007  Customer Trip Rating :

A very strange experience during our flight in First Class on this A330 from Zurich to JFK. We have a toy poodle (1.5 Kgs) which always travels with us in cabin. However, Swiss has a very inhuman regulation in obliging the passenger to place the pet in the overhead bin for take off and landing. Since those take about 30 minutes each, you can imagine what your pet feels up there in the dark. We have flown many times on Air France, Lufthansa, Turkish Airlines and Delta where your pet remains with you next to your seat. I just want to warn anyone travelling with pets to be aware of this rule existing only on Swiss.

Swiss review - by Paul Jacobsen

1 November 2007  Customer Trip Rating :

ARN-ZRH: I got upgraded in Business class. Service quite professional but a bit mechanic. Although I speak German fluently, one steward kept answering me in English, which is unpleasant. Only a bottle of water was given as pre-flight drink. Departing at 9.45 a.m. I had expected breakfast service but was offered a choice between curry beef or meatballs instead! Small quantity but tasty enough. ZRH-BCN: Economy class. Cabin crew once again professional but rather unfriendly. Snack was the usual treat, ie. a small sandwich and a drink. Both flights on-time, on modern and comfortable A320 with leather seats. In terms of quality Swiss is well below the former Swissair. But I paid a competitive price, considering I booked at short notice and over a busy holiday week-end, so it was fair enough.

Swiss review - by Erich Koller

29 October 2007  Customer Trip Rating :

ZRH-CDG-ZRH. Good Service provided ZRH-CDG with excellent information from the cockpit. On the way back, AF was on strike and therefore pretty chaotic situation at CDG airport, however well managed by LX ground staff. Overall a good service provided for european flights.

Swiss review - by T Garner

28 October 2007  Customer Trip Rating :

Singapore-Bangkok-Zurich in Business. Excellent service. Good communication from the flight deck. Comfortable seat on A340, and managed to sleep well. Snacks and soup available throughout the night. Very good steak for main course, but why do they open the foil container, allowing the meal to go cold whilst you eat your salad starter? Had to ask for liquer with coffee, not offered to passengers. FA do not address you by name like Singapore Airlines, so lacks the personal touch of SQ. Good quality wines served. All in all a pleasant experience and would fly with them again. Particularly through Zurich which is an excellent airport to transit through compared with LHR.

Swiss review - by J Head

23 October 2007  Customer Trip Rating :

LHR-ZUR-GAR-SCL return in Business/First. First time I have flow with Swiss. Nothing remarkable about this airline. AVOD on ZUR-GAR leg didn't work. The worse thing is trying to find the Swiss arrivals lounge at Zurich airport. Asked for directions in the main lounge on level 3 of the airport but spent 45 minutes walking around the airport asking various other Swiss representatives one of whom said that he had 'heard of it but didn't know where it was'. In the end, I had to go down into what seemed like the basement of the airport, queue up at passport control again and made it with 5 minutes to spare (it closes at 13.00). Signage for this amenity needs to be made much clearer.

Swiss review - by A Papadopoulou

5 October 2007  Customer Trip Rating :

Athens-Zurich, early morning flight, economy class, Airbus 320 clean and crew very nice. However a bit of shame to offer one frozen muffin and one yoghurt to each passenger for breakfast. No tray, no plate, only these two items hand to hand. It would be better to serve only tea and coffee if they don't wish to offer a meal or a snack.

Swiss review - by D Hiralal

5 October 2007  Customer Trip Rating :

GVA to BKK C class. IFE very basic. FAs okay but incapable of getting me an Expresso for breakfast - this privilege is reserved for 1st class passengers only! The seat is awful. Definitely to be avoided if you want to lie flat. The Swiss C class product is outdated compared to competitors. I can't find a good reason to fly with them longhaul anymore.

Swiss review - by Andreas Schaefer

20 September 2007  Customer Trip Rating :

Madrid-Zurich-Frankfurt in Economy. Had the same charming crew on both flights. Very attentive, responsive and professional. New cabin interior on ZRH-FRA :nice with slim leather seats and more legroom. Free service included warm pizza snack (Madrid-Zurich) and free drinks. I like the drop down screens with flight information about position, speed, and info movie about Swiss news. Only downside, I managed to sit on both flights in front of a screen that didn't work properly (horizontal stripes and flickering).

Swiss review - by Erich Koller

15 August 2007  Customer Trip Rating :

Economy ZRH-BRU-ZRH . Early morning departure, A320 had a load-factor below 50%. Service swift and friendly, departure and arrival on time. Flight back in the evening on A319 and also half empty with equally good and friendly service, this time departure and arrival 10 minutes before stated timings. It is interesting that food/snack served stays the same over a period of 1 year at least - no changes to the morning muffin and the evening sandwich applied. Overall a good experience, however for the price of an economy class ticket one could easily travel Europe to the US and back.

Swiss review - by A Stubbs

13 August 2007  Customer Trip Rating :

MAN-ZRH economy class. Fokker 100 aircraft. This is a swiss codeshare flight operated by Helvetic Airways, Helvetic aircraft and cabin crew were dressed in Helvetic uniforms but everything else was Swiss with all of the Swiss logos etc. Very impressed with the aircraft, very clean and loads of legroom. Tasty sandwich was served along with a complimentary soft or alcoholic drink. Cabin Crew professional and pleasant. Have to admit i was a bit concerned when i saw the Helvetic aircraft pull up to the terminal but was pleasantly surprised. Check in at MAN simple and moved quickly through security and passport control, arrival in ZRH smooth and not stressful. All in all an excellent trip.

Swiss review - by Jean-Louis Vergaert

9 August 2007  Customer Trip Rating :

Brussels to Jo’burg through Zurich C class. Everything went smoothly, with a touch of class and outstanding service. The food is fantastic, as well the roastbeef canapé and chocolate cake with berries on the short flight Brussels to Zurich, to the superlative beef fillet with tamarind chutney – a great combination of Western and Asian, plane food at restaurant level. Wines superior, their selection includes Swiss wines which are well worth the detour. Flight attendants make the extra mile to move beyond the mechanical service. Zurich is one of the easiest transit airport I know, and C-class passengers benefit of priority at the security queues. Long haul Airbus 340 immaculate, features good IFE. Unfortunately we can all complain about the falsely flat bedseats where you legs remain hanging on the floor, causing great difficulty to sleep – only a very few airlines offer proper full flat beds, and that makes a big difference.

Swiss review - by Gyorgy Szeibert

9 August 2007  Customer Trip Rating :

Always 2 short hops BRU-ZRH-BUD & return. First leg BRU-ZRH Swiss Airbus or Avro, very comfortable leather recaro seats on airbus, tasty sandwich, mostly two round of drink offer in this short route & before landing a small chocolate bar. ZRH-BUD is a different story. Ancient F-100 operated by Helvetic Airways. 8 times used but never on time even cancelled twice. Luckily Swiss always send a text to mobile about the situation with apologise. Got an untasty sandwich onboard, asked for coffee & coke, got the same answer - one option only. Cabin crew like robots, no smile at all. Hope, Swiss will interrupt codeshare with them very soon.

Swiss review - by Gregory Rump

7 August 2007  Customer Trip Rating :

ZRH-BKK return. Outward in Y class, return I paid for a J class upgrade. Both flights were full. ON the outward journey, had a good seat at the back of the plane. FA very friendly. Food reasonable for economy. Decent drink selection. Overall a nice flight and I arrived quite relaxed at BKK, despite the long and cramped flight. Ticket was cheap, as I booked the day before departure. On the return flight upgraded to J. A little disappointed at the Swiss J class. Seats comfortable, FA professional. Although no choice was available anymore for the food: the steak selection had gone very fast and I was left the choice between Chinese fish and Chinese vegetarian. Unfortunately no real choice for dessert either, but at least good chocolates with the coffee. FAs did their best. Seats ok, lot of space as I was in the bulkhead. Nothing to say for the price I paid. Swiss is consistent in their quality. Cabin clean, incl. washrooms during the entire flight. Drinks served or made available regularly. Nothing particular about IFE either: it works and when it fails, they reboot it quickly. Not the top best, not the worst, but real consistent just above average quality. Checkin at BKK was a bit messy but not handled by Swiss (but by Thai). If you look for a decent "no surprise" airline, then you should fly Swiss.