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Swiss International Air Lines Passenger Reviews and Customer Trip Reports



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Swiss International Air Lines Customer review :  2 January 2014 by Carriglio Mirco    (Italy)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

ZRH-EWR and BOS-ZRH in business class. Good flight. Check in procedures were fast on both flights with dedicated desk for business, first and senator/hon members. Good business lounge in Boston. Flat seats on both flights. Menu was good even if not exceptional. Staff quite good too. Overal a good business class especially if compared with other European airlines but not enough to be compared with Middle East airlines.



Swiss International Air Lines Customer review :  31 December 2013 by G Hyde    (Australia)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LX 179, SIN-ZRH on 16 December 2013. First flight on Swiss - we were a family flying business class to London via Zurich. We were very underwhelmed by the experience. The headrests weren't clean, food and service were average and the basins in the business class toilets didn't work for the entire 14 hour flight - it felt more like premium economy. Compared to other business class services that we had experienced this was at the low end. One redeeming feature - plane was on time and we made our connection to London - again on Swiss. The connecting Swiss flight to London was also business class and the service and food were much improved - and the toilet basins worked.



Swiss International Air Lines Customer review :  23 December 2013 by Susan Worner    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Manchester to Zurich morning flight departing 08.40 has been late in departing on a number of times recently. This causes problems for onward connecting flights or train departures. The reputation of Swiss being punctual is being harmed which is a shame. The quality of the refreshments - a very cold, dry croissant, not even wrapped (hygienic reasons it should be) is not acceptable! Swiss could do better. Otherwise the flights are excellent, service top-class.



Swiss International Air Lines Customer review :  23 December 2013 by K Anderson    (Switzerland)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Great reputation but poor delivery. Poor service in economy on the long hauls flights I took. Very young, inexperienced and simply untrained staff (particularly in economy on JNB-ZRH route), sometimes poor in English and surprisingly not able to speak neither German nor French. Food is as average as any other airline, nothing special. Space between seats is most certainly amongst the least generous of airlines for long haul flights. Really nothing special and that's a disappointment given its reputation which was most likely well deserved back then but most certainly not today.



Swiss International Air Lines Customer review :  21 December 2013 by K Tan    (Singapore)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SIN-ZRH, LX 179, 13th Nov 2013. Great hospitality provided. Though the seats were fair, the crew and food make up for the rest. Will consider flying with them next time if possible. Tip to take note of is to avoid the middle rows at the back when it changes from a 4-seater row to a 3 seater one as the inflight entertainment screens could not be aligned.



Swiss International Air Lines Customer review :  20 December 2013 by Garone Remo    (Switzerland)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We can certainly not expect that Swiss reaches the same level as the ex. Swissair! For a short range flight, no problem, because the crew are fantastic, the planes starts and arrives on time, the security feeling on board is very good but for long haul flights it's a complete different story. I travelled back from the USA, from LAX to ZRH with one of their A340s and the cabin configuration, seat comfort and temperatures on board were simply unacceptable for an 11 hours flight. The seats are good enough if you travel between two children, but if you are between two male adults you will spend 11 hours without moving a finger. Don't event think about using the screen between the seats.



Swiss International Air Lines Customer review :  20 December 2013 by J Moore    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LX181, BKK-ZRH, 17/18 December, C Class. No waiting at the dedicated business check-in quick courteous service with informative advice on fast track and lounge location. In practice local immigration staff directed us through the crew/diplomatic fast track which had us airside within 15 minutes from disembarking the taxi. Swiss badly let down by the standards at the Thai Royal Orchid lounge at D Concourse. Amongst other matters there are no calls in this lounge which resulted in a wait at the gate before priority boarding of premium cabins. The standard set at check-in was more than matched once onboard with a keen, energetic and engaging cabin staff, we were addressed by name throughout and regularly questioned if there was anything further we could be assisted with. Pre take-off drinks - champagne, juice or water - on time push back, full dinner service when airborne (entree, choice of three mains - the steak was one of the best cooked and most flavoursome enjoyed aloft - cheese and dessert complemented by a choice of two white wines (Swiss or NZ) and two reds (Australian and French) and a good nights sleep on the flat bed. On time arrival with priority bags on the carousel 6 minutes after clearing immigration. Our first time with Swiss but with this experience it won't be our last.



Swiss International Air Lines Customer review :  20 December 2013 by S Chelstowski    (Poland)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Warsaw-New York JFK via Zurich. Warsaw to Zurich operated by Helvetic Airways with Fokker 100 aircraft. Cabin crew was very nice and helpful. Snack and drinks were fine. Aircraft quite small but very comfortable. Zurich-JFK on Swiss A330-300 aircraft but with Edelweiss crew. Cabin crew was very friendly and smiled through the whole flight. Food was good but had eaten better. Very comfortable plane with nice interior. IFE provided. Take off and landings on time.



Swiss International Air Lines Customer review :  17 December 2013 by Ron Kuhlmann    (USA)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

VIE-ZRH-SFO in C. The first leg to ZRH was fully up to snuff but while there was no real difficulty on the long haul segment, it could have been better. The food was superb but seemed to be a bit skimpy. The flight was almost 12 hours and the second service was a one-time offer on a small plate. The drinks cart came through during the service but refills were not offered regularly. The crew was friendly but not overly present. I found the seat comfortable but given the amount of space available, there were few "cubbies" to stash stuff. Still top-notch but I have had better SR and LX experiences.



Swiss International Air Lines Customer review :  16 December 2013 by J Kingston    (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Simply superb service. Business class from ZRH to SFO. Was welcomed to my seat and addressed by name. Beginning to end the service was exemplary, better than first class on many carriers. Food was quite good as were the wines. The SWISS business seat is completely flat and horizontal for sleeping. In short, beginning to end, as good as business class can be. Frankly I prefer the whole experience over that now being offered by the top Asian carriers. Should add, flight left on time and arrived early.



Swiss International Air Lines Customer review :  16 December 2013 by X Tsialios    (Greece)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Zurich to Bangkok and back. The service was ok but the seat comfort for a 12 hour trip was awful, the pitch was so small that even on small domestic flights it isn't like that. The Airbus that they are using are much worse than the comfort that others companies gives you with the Boeing 777 that they are using.



Swiss International Air Lines Customer review :  13 December 2013 by Craig Cunningham    (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from London City to Sao Paulo via Zurich in Business Class. The staff are at best miserable and really showed no interest in even the basics of good guest care. The food fared even worse than the staff, stale bread, mushy pasta, cold drinks that were warm (no ice available). The aircraft was old and pretty dirty, the bathrooms were never kept clean and I had to clean them before use. Absolutely no customer service at all. Will do all that I can to avoid this airline in the future. Not what I would have expected from a member of the Star Alliance.



Swiss International Air Lines Customer review :  12 December 2013 by C Röthlisberger    (Switzerland)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SIN-ZRH with my husband and two small children (baby and 3 year old): I have never experienced such a bad service by arrogant and unfriendly staff. The meaning of the word "service" must be totally unknown to the staff. The only thing they were capable of doing was giving us orders and treating our baby as an "it". Asking for a second cream for my coffee, I was told I already had one on my trey! This 13 hour flight was a nightmare after 3 weeks of Asian friendliness, perfect service and children loving people. Asian low budget flights were in every respect much more pleasant than the flight with the world famous Swiss airline.



Swiss International Air Lines Customer review :  12 December 2013 by E Book    (Sweden)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from Stockholm via Zurich to Hong Kong in economy class. Great connection time in Zurich with only 40 minutes on the ground. The seats were very comfortable although the window seat on the Airbus 340 has an electrical equipment box which limits the floor space. The dinner was okay at its best though the breakfast was really nice. A big star to the crew on both flights! Very service minded and kind. Always with a smile on their faces. Can really recommend Swiss for flights to Asia from Europe!



Swiss International Air Lines Customer review :  10 December 2013 by Hans Roloff    (Germany)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

DUS-ZRH on an Airbus A320. On time departure and early arrival on this sunny autumn morning. Plane in excellent condition, well maintained and clean. We kept our level of expectation not too high - the crew cannot perform miracles on a flight of roughly one hour. But they did their best with traditional Swiss charm, serving the food and beverages appropriate for 10am. In all the decades I flew with Swissair and now with Swiss International I always noticed the limited supply of reading material - compared to e.g. Lufthansa. This is still the case, although I got the Swiss version of the weekly "Die Zeit", but this time no "NZZ", their Swiss prestige newspaper. Even for a good airline like Swiss there is always room for improvement.



Swiss International Air Lines Customer review :  10 December 2013 by F Wissmann    (Switzerland)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

25 November, Zurich ZRH-Berlin TXL, LX970 / 29 November, Berlin TXL-Zurich ZRH, LX971. The outbound flight arrived on time, seat comfort was very good and there was a very frendly and competent cabin crew at work. The return flight arrived about 25 minutes late (rush hour at TXL), but the standards of comfort and cabin crew were equally good. But the overall feeling was not very inviting and quite annoying because both flights (Airbus A321) were more or less full. There were lots of business travellers with huge carry on luggage, lots of heavy jackets because of winter time and yes, boarding and deboarding an Airbus A321 through only one door takes a long time. But I am not going to blame Swiss for that, elsewhere I would have had the same experience. I paid EUR 180 for the ticket, which is a good fare from my point of view. I will definitely consider Swiss again. Zurich airport is very efficient and passenger friendly while it is good that Berlin TXL is going to be replaced. Berlin TXL during rush hour is not where you want to be, no matter how short the distances are or how friendly the staff is.




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