SWISS INT'L review :  31 July 2009 by E Szabo   (Canada)

YYZ to OTP via Montreal & Zurich. Each leg of the trip was excellent. Planes spotless and did not find seats cramped and able to stretch our legs. Food excellent, wine/beer/liquor available each flight, chocolates given each flight, even the short YYZ to YUL flight. Crew friendly and attentive. Flights on time. Would recommend them to anyone especially since the pricing was so much better than Air Canada and KLM.

SWISS INT'L review :  28 July 2009 by Martin Schonbeck   (UK)

BHX-ZRH-BKK and back in July. I can confirm with other comments on here, SWISS customer service is simply appalling (non-existent!). Normally fly to BKK on Qatar Airways but was pleased to see reasonable fares from BHX which is much more convenient for me. A week before departure, I saw an offer to upgrade my flights to business for £440 per pax, and thinking this was a great deal, I went ahead. When the new e-tickets arrived, only the in-bound had been upgraded. I called SWISS immediately to query, and could get no-where for three days – was passed through various departments, and was treated dreadfully, being told it was clear this was only for the inbound. This had not been clearly represented. I found out that the customer relations line is only open from 0800 to 1000 Swiss time (during which you simply cannot get through), and the refund line is only open from 8000 to 1200 Tues and Thurs only - if you have a problem, no one can help! Emails are not answered, I’ve sent three now and no response. Just 2 days before the trip, I managed to get a supervisor who finally cancelled the up-grade, and then charged me £68 extra to book me and my partner back in to Economy! The outbound flight was uneventful, only there was an hour delay on the ground at ZRH. We were delayed and left waiting at the gate for over an hour, and it was about 30C in the cabin. They are obviously too cash strapped to run the air-con or offer water to drink. Seats were ok, but AVOD did not work, and no apology or explanation was made. The meal was one of the most stingy I’ve had for a long haul flight – starter of cut up lettuce and cottage cheese! (Being used to SQ and QR you really see the difference). I pressed the call bell for water and no response. When some bottled water was bought round, the steward graciously advised us we could get refills in the galley. (In other words don’t expect us to come to you). BKK-ZRH-BKK had slightly better food, the catering from BKK must be cheaper for them! Crew were much more attentive, and the AVOD worked on this flight. However at ZRH our ageing Fokker 100 for BHX developed a fault, and after leaving us sitting on the taxiway for over an hour they finally decided to bus us back to the terminal. In fairness they did get us onto a replacement aircraft very quickly, and this was an A320 – nearly twice the size of the Fokker which must’ve cost them some money to use only 1/3 full. Upon arrival home in the UK I realised I’d stupidly left my iPOD on the Fokker when we were asked to de-plane back to the terminal. I’ve emailed to see if they have had anything handed in to their lost property at ZRH. Again, no reply. I’ll be driving to London and using Qatar Airways or SIA from now on – it’s easy to see how their 5 stars are earned when you try an alternative.

SWISS INT'L review :  28 July 2009 by N Smith   (UK)

LHR-ZRH in Business, ZRH-LHR in Economy. Outbound flight full, boarded quickly and departed on time. Service excellent with very good cabin crew, although they did seem quite tired. Given chocolate which is a nice touch but not really what you want at 7am. Return leg was empty, very attentive service. Crew were chatting to passengers and making everyone welcome. Would use Swiss again, especially with such low fares.

SWISS INT'L review :  22 July 2009 by Pierre Tilhou   (USA)

CDG to JFK via Zurich. CDG to Zurich flight was uneventful, short and OK. Food was surprisingly good and simple. The move to terminal 1 in CDG was not a good one: you have to walk long distances, and only have the choice between Star Alliance lounge that is very remote from the gate or a closer but amateurish SAS lounge (if you are star alliance gold member). Flight to JFK on new A330-300. Flight full, but staff calm and very good service - also good food & wines. The new biz class is a massive upgrade compared to the old A330/A340. Seats are a bit hard and narrow, but convert into a comfortable, long bed. Only regret is the meal is served on a tray, not by the plate

SWISS INT'L review :  20 July 2009 by F Grevenstuk   (Netherlands)

BKK-DUS. The staff was helpful, onboard entertainment system is great. Both dinner and breakfast were nice and good wine. Nice swiss chocolates after landing.

SWISS INT'L review :  14 July 2009 by O Banderas   (Netherlands)

Short-haul on A319/F100. Very consistent superior Economy Europe product. Spotless refurbished aircraft, smiling cabin crew and above average ground staff. Fares 50% cheaper than direct KLM flights ex-AMS on both tickets. No problems with short connections, including baggage. Business class looked very disappointing: same economy seats with a cold snack.

SWISS INT'L review :  13 July 2009 by A de Araujo   (USA)

MIA-ZRH A340. Awful business seats. Was traveling with my wife and kids and the kids kept sliding down the seat and onto the floor. Why in the world don't they just make them horizontal and not angled? Service good. Food was exceptional. Have never said that in 30+ years of flying. ZRH airport is a dream. Bags were off in record time. Would probably fly them again, but please, do something about those awful C class seats.

SWISS INT'L review :  3 July 2009 by Nigel Hirst   (UK)

Very interested to read James Brook's comments regarding Swiss Int'l customer service. I entirely agree. I had a problem with non allocation of frequent flyer points earned on a recent LHR-ZRH-YUL return flight. I'm registered with Air Canada's Aeroplan (a Star Alliance partner) and have my membership number on my Swiss profile and it gets printed on the E- ticket. No award from Swiss of over 10K miles, resulted in a reply stating they could not help as the flight had already taken place! Would I please contact Air Canada. Thankyou for your understanding!! A reply from myself that in fact I had no understanding (due to the profile and E-ticket) got no reply from Swiss. I appreciate that my problems were insignificant compared to Mr Brook's - it's just the attitude that stinks. I've now had to go back to Air Canada - now that's another story!

SWISS INT'L review :  2 July 2009 by James Brooks   (Austria)

Flying Moscow DME- London LHR and missed my connection due to the appalling Russian carrier Vim Avia delivering me to Moscow 24 hours late. I accept that by not checking in I forfeited my flight but Swiss' attitude was that I was not deserving of any assistance and they tried to milk me for one thousand pounds or so to take me to London. I was insured so ultimately not out of pocket but could not believe their blanket refusal to offer any kind of assistance, leaving me high and dry at Domodedovo at midnight. Subsequent correspondence with Swiss Customer Service has resulted in a similarly dismissive, "crawl back under your stone" attitude.

SWISS INT'L review :  2 July 2009 by Michael Kiepert   (Switzerland)

ZRH-LAX: Easy check-in and quick walk to the First Class lounge. The lounge is nice but does get quite crowded around noon (when lots of US bound flights leave). I tried the car transfer to the terminal E. This involves a bit of walking, security check, interesting car drive (tunnel, tarmac and seeing terminal E from a different perspective), a bit more walking and yet another security check. I have done it once and would probably not do it again. The flight itself was nice. Seats comfortable (the A340 still have the old configuration), service and meals were good, but nothing to get crazy about. The afternoon nap was nice and relaxing. Arrival into LAX on time and through immigration in record time. Return flight on Lufthansa - see review there. Nothing to complain - but the little magic touches lacked to make the flight a memorable one.

SWISS INT'L review :  2 July 2009 by Aaron Spicker   (Germany)

Booked my flight early friday morning to fly from TXL to ZRH with the last flight that same day. No problem with booking. Checkin pleasant. Senator Lounge very crowded but enough seats available. Flight full in Y but only six pax in C. Bottle of water before takeoff. No hot towels anymore but they offer champagne. Nice cold dinner and drinks kept flowing even on a one hour flight. Very pleasant flight attendant. Arrived on time. Flying back early saturday morning. Senator Lounge in Zurich is one of the best lounges worldwide with the incredible bar. Good breakfast offer. All in all a very enjoyable short trip.

SWISS INT'L review :  23 June 2009 : by J Brown   (Austria)

VIE-ZRH-ARN Business Class A320. Fine with friendly efficient service. Reasonably comfortable seats with middle seat kept free. ZRH-ARN better, with snack, choice between 2 warm meals, generous selection of wines and very attentive service. Landed on time and luggage one of the first off the belt 10 minutes after landing.