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Swiss International Air Lines Passenger Reviews and Customer Trip Reports



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Swiss International Air Lines Customer review :  9 March 2013 by B Bonelli    (Switzerland)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight from JFK to ZRH in economy. Great seat with plenty of legroom in 29A. Flight perfectly on time in spite of the adverse weather. Ground crew and cabin crew very efficient, calm, and nice. Good meal for economy, good flight entertainment. Overall a very good experience!



Swiss International Air Lines Customer review :  8 March 2013 by L Lidosurjo    (Switzerland)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

ZRH-JFK v.v. Food was fantastic and excellent service. Seat for outbound flight was very comfortable. Inbound flight was upgraded to First class seat - excellent experience.



Swiss International Air Lines Customer review :  4 March 2013 by M Hagedorn    (Switzerland)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

ZRH-TLV-ZRH. Purser welcomed every passenger on board and directed them to their seats. Shortly after taking my seat a flight attendant came with refreshing towels and a bottle of water. On time departure with good announcement of purser and pilot. Short after take off nuts and aperitif were offered and shortly after the meals were served (of course after giving out the menu card and selecting the meal). Lots of nice bread offered with the meals as well as the selection of drinks. The seats are very good despite being a little narrow if you are a bit bigger than the "normal". Return flight was also very good. Crew handled a moaning passenger professionally and with a smile. Great to fly with them!



Swiss International Air Lines Customer review :  4 March 2013 by D Bersani    (Switzerland)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Compared to Lufthansa the cabin crew is not as well trained. The service is very basic for business class standards. Usually if you name a wine the staff doesn't know which one you mean which is ridiculous because they only have two to three different ones on board. Swiss FA's don't call you once by your name.



Swiss International Air Lines Customer review :  1 March 2013 by C Wadstrom    (Sweden)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Swiss from JFK to Zurich and from Zurich to Copenhagen 27th and 28th Feb with family. First flight on an A330 and second on A321. Both planes looked brand new with nice interior. "Normal" legroom and seat comfort, wasn't more or less than Lufthansa or SAS. Was impressed how clean they kept cabin and especially toilets during the long haul flight. Nice, service minded stewardesses. Fair food, dinner, breakfast and nice wines. Good working personal entertainment system with a wide range of movies etc. Warm, wet towels before landing. We boarded long haul flight on time but were still delayed due to loading the aircraft. In air one hour behind schedule. Good information from cockpit , landed almost an hour after scheduled time so we only had 25 min in between the two flights but managed it even though arrival and next departure was on different terminals. Flight number 2 also nice experience. Friendly crew, offered sandwiches and drinks. Impressed that they managed to reload all our luggage within so short time but everything, golf bags and suitcases, came as it should on arrival in Copenhagen. Will absolutely fly them again.



Swiss International Air Lines Customer review :  1 March 2013 by B Bonelli    (Switzerland)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight from Zurich to Newark on a brand new Airbus A330. Seats comfortable, great service with very attentive and nice flight attendants. The Inflight entertainment is very good. Sleeping on the lie-flat beds is very appreciable. Flight on time. I highly recommend SWISS.



Swiss International Air Lines Customer review :  27 February 2013 by Martin Fernandez    (Spain)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MAD-ZRH-BUD. Departed late from Madrid but we were able to make the connection at Zurich and the crew apologized many times for the delay. On board service was good as well as the snacks served. Overall a pleasant experience and I will happily fly them again.



Swiss International Air Lines Customer review :  23 February 2013 by H Patzelt    (Oman)

Rating : 10/10

Score 10 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MCT-ZRH-FRA on 30 Jan 13. Swiss lounge in Muscat shabby! On board experience excellent: Very attentive and friendly staff, best food and wine quality I have had on a plane for a very long time, beds comfortable with cosy linen sheet and pillow covers. Transfer in Zurich swift and again very friendly with private minibus pick-up from plane, accelerated immigration and direct transfer to the 1st class lounge, which was small but excellent. Very short second leg onwards to FRA was uneventful.



Swiss International Air Lines Customer review :  18 February 2013 by Dawid Kusiak    (Sweden)

Rating : 10/10

Score 10 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight MIA-ZRH in First Class. Nice cabin in Airbus A330-300. Very good pre-flight service in Miami. Very good food and wine selection. Comfortable seats with a complete bed.



Swiss International Air Lines Customer review :  18 February 2013 by T Dahlke    (Germany)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

From Moscow DME to Zürich. Check-in was time consuming. Waiting time was 50 minutes to board an Airbus A321. Seats were not good, first row behind the business class, plane fully booked, no space in the overhead compartments so the space was even further reduced. Cabin crew passive and not overly helpful. Flight was on time, plane not the latest but in an acceptable condition.



Swiss International Air Lines Customer review :  15 February 2013 by Andrew Stewart    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-SFO. All flights almost on time which is quite remarkable considering the poor weather conditions. Food and beverage service above average for economy. Staff were continuously coming through cabin with water and if you wanted something a little stronger you could head to the galley where a snack bar was set up and drinks would be dispensed quite freely. Seats are as comfortable as they're ever going to be in economy, leg room not great but once again this economy so can't complain. My only gripe would be that the inflight entertainment is a bit antiquated, not touch screen on the A340 and has a fiddly little remote in the arm rest with a mind of its own. Also the screen quality is brilliant and the headphones awful. All in all a good first impression and will definitely fly Swiss again.



Swiss International Air Lines Customer review :  14 February 2013 by D Borillo    (Spain)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MAD-ZRH-GRU-ZRH-MAD. And GRU-SCL-GRU codeshare with TAM. In MAD fast and efficient check-in. Short hops MAD-ZRH-MAD in 320, clean aircraft's and quite comfortable seats. Snacks served not up to Swiss standards but good choice of drinks. Transit in ZRH very easy and nice. ZRH is a good airport for transferring with many shops and restaurants although a bit pricey. Long haul legs in a bit dated but well kept 340s. Dinner on both flights was tasty but portions too small. Breakfast, like in most flights nowadays a big let down. A box with cold stale bread, croissant and juice and yoghurt with hot drinks. Seats were comfortable but a bit cramped, especially if you are in the window, but still managed a few hours sleep. PTV working well but didn't use it much. All flights on time. All in all a good experience and would fly them again.



Swiss International Air Lines Customer review :  14 February 2013 by S Farrell    (UK)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MAN-ZRH-BEG, flight from Manchester boarded on time however after door was closed told there was a 40 delaye. This delay turned into 1hr 45 minutes and all we were provided with was water and it was not until after much customer protest was the toilets allowed to be used. Into Zurich an hour late and was informed connecting flight had waited. Again got on board and doors were closed and again informed there would be a delay due to Zurich not giving clearance. We sat on plane 3 hours again with only water and a bar of chocolate to be then informed Swiss had cancelled the flight due to operational reasons. As we queued at immigration we noticed our plane was now being used for a flight to Athens! We got put up in the Hilton which was nice enough but would of preferred to be at my destination.



Swiss International Air Lines Customer review :  13 February 2013 by Uwe Luedemann    (Germany)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

FRA-ZRH-JNB and return. Short and normal flight from Frankfurt to Zurich. Late departure flight from Zurich to Johannesburg in A340-300. Seat 5K. Rather disappointed, because small space only. Sitting at window - shoulder is touching the window wall all the time. Hard seat, medium selection in IFE. Small but good dinner. Flight attendants not very friendly, except the purser. On the way back same seat in row 7 with same problems. Dinner and wine again tasteful and good inflight attendants. Check in always good, luggage came very fast on to the belt.



Swiss International Air Lines Customer review :  7 February 2013 by Jan Stefanides    (Czech Republic)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

PEK-ZRH on A343. Was probably the best long-haul flight I've experienced. Everything was just perfect. Fortunately, that day I flew, the load factor was incredibly low, so there was a lot of room for all passengers. AVOD is oldish, but still can make a good service. Swiss is my European No.1 for long-haul flights.



Swiss International Air Lines Customer review :  4 February 2013 by N Barnsley    (Spain)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MAD-ZHR-MAN return. Excellent on-time flights all round with charming and courteous FAs and very good in- flight catering. Smooth check-ins and transfers at Zurich - it's a very easy airport to negotiate. Leg room is perhaps on the meagre side for a full service carrier.



Swiss International Air Lines Customer review :  31 January 2013 by K Coopey    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Excellent flight from LHR to JFK via Geneva. Despite leaving London late we were met in Geneva and rushed to the plane where flight attendants appeared to be expecting us. Clean and new Airbus 320 aircraft with good flight entertainment which kept the kids quiet. Food not bad although kids offering unappetising. Courteous and friendly staff, couldn't fault them. Flight came out cheapest on Skyscanner so for the minor inconvenience of going via Geneva offered very good value for a family of four. Only downside was unable to confirm flights on website, very frustrating but didn't seem to matter at check-in. Would recommend this airline.



Swiss International Air Lines Customer review :  30 January 2013 by Beg Fazal    (Denmark)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Route: JFK-ZHR-CPH. First leg was surprisingly good, flight was full, aircraft was 330-200 was okay. Seats were perfect even in economy. Food was good, IFE was excellent with broad options. Staff were not that welcoming, but overall kind and helpful. Second leg - I slept the mot of the time, but everything was efficient and quick. Overall good airline according to price.



Swiss International Air Lines Customer review :  28 January 2013 by N Surtees    (Australia)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Zurich to London. Very disappointed with Swiss Air Check-in Staff. Wheelchair requested prior to flight yet not organised. Arrived 1.5hours early. On crutches had to move around and speak to five different check-in staff. Officious ticketing officer issued boarding pass for a seat in the third back row of the plane, though doctors letter stipulated that extra legroom was required. Humiliating and stressful. No compassion or consideration shown. Furthermore on arrival at Heathrow, no wheelchair had been organised by SwissAir.



Swiss International Air Lines Customer review :  28 January 2013 by Ali Mcleod    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MCR to Zurich to Newark in business. Third time I have flown them and was impressed. Hot breakfast on the Manchester - Zurich route was pretty good. No TV though which would have been nice, though the flight is short. Food was the best I have had on a flight. Nice wines too. Decent entertainment package. Lie flat seat are good though they are a bit hard. Attendants are good, not too imposing. Doesn't seem though to be enough bathrooms on the plane which I think it was an A330. Business class was full and economy was half full.



Swiss International Air Lines Customer review :  23 January 2013 by M Buchanan    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Four of us flew London - Hong Kong, via Zurich. Comfortable seats with plenty of legroom, excellent meal and superb service. We flew the same airline back to UK, everything was as good as on the way out. Excellent information regarding connection flights and baggage collection. Food excellent and staff very attentive.



Swiss International Air Lines Customer review :  15 January 2013 by A Vanbergen    (Netherlands)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Zurich to Brussels and back in Economy - however, probably the most uneconomic flight ever: CHF 1600 (EUR 1250) for a semi-flex return. No more wifi in Zurich's Star-gold lounge from 01 January 2013, unless you have a qualifying mobile phone number (e.g +41). Flight - Uneventful, all pax squeezed to the last rows albeit only 4 pax in business. Never again, if I can avoid it.



Swiss International Air Lines Customer review :  15 January 2013 by P John    (Brazil)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Short-haul European trip. Standard flight, standard service and food. Nothing to complain about except the price of the ticket. Swiss does get the job done.



Swiss International Air Lines Customer review :  14 January 2013 by A Borner    (Switzerland)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

The last time I travelled with Swiss was from GVA to Heraklion in business class, the flight was very good and the seats comfortable. Staff were polite and friendly. In-flight dinner was excellent and followed by a wide choice of chocolate, biscuits, hot and cold beverages. Finally, the airline's business lounge in Geneva is well situated, cosy (comfortable leather seats) and offers a wide range of breakfast beverages.



Swiss International Air Lines Customer review :  9 January 2013 by B Bonelli    (Switzerland)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Amsterdam Schiphol (AMS) to Zurich Kloten (ZRH) on Airbus A320. Plane was fairly new, seats were okay. Aircraft departed on time and landed ahead of schedule. Great service on board with good inflight entertainment for a European flight (on overhead screens), very good cabin service (with sandwich, drinks and chocolate), and very friendly crew. SWISS has definitely got a good offer on medium-haul flights and service on board and on the ground are very good. Zurich airport offers fast and easy connections to both other intercontinental flights or to different cities in Switzerland.



Swiss International Air Lines Customer review :  9 January 2013 by Ender Ozsezen    (Turkey)

Rating : 10/10

Score 10 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew ZRH-JFK on an A330. Very relaxing colors with light wood panelling. Great service and crew with excellent language skills. Food and wines were very also excellent and with a local flair promoting different regions of Switzerland. Once the seat is turned into a bed, full flat with a real duvet and a normal size pillow, you are almost like in a normal bed. Entertainment also quite good with a nice choice of movies and a large fixed screen. The movable half partition gives you privacy without the feeling of being claustrophobic. An excellent product for a European airline. I would definitely recommend them.



Swiss International Air Lines Customer review :  9 January 2013 by M Sidloski    (Japan)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Business class on A340 from Tokyo to Zurich, and despite great expectations, I was disappointed. ANA do the check in at Narita, and they were very pleasant. Staff on board were polite, but food was non-memorable, the one meal for the 12-hour flight was far too small, with nothing but a light snack shortly before landing in Zurich. Movie selection was quite extensive. Seat was very upright and hard for sitting, and my type of seat along the wall was probably the worst type of seat. It was claustrophobic, as the curved wall encroached upon my space both when sitting or lying down. Seat is uncomfortably narrow for both sitting and trying to sleep. Being a wide shouldered man, I could not really sleep on my back between the armrests. You legs are stuck in a tunnel or box, making it difficult to get in and out of the seat when it is reclined. I am not excited about using Swiss again, but if I did, I would try to get a seat in the centre of the plane.



Swiss International Air Lines Customer review :  9 January 2013 by Ender Ozsezen    (Turkey)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

ZRH-IST on A320. In business, the middle seat is kept empty but doesn't have a tray as on the 321. Plane was tidy and clean but seats are starting to show their age. Not much leg room especially in the first rows. Service was very friendly and efficient and the purser was great. Usually young flight attendants are trained on this flight and on a full flight, when left alone in business class, it can be a disaster at times but luckily it was not the case on this flight. For a short European flight, food is not with local Swiss specialities (with portions getting smaller and smaller) and a nice selection of wines but still far below the competition. Good selection of newspapers and magazines.



Swiss International Air Lines Customer review :  9 January 2013 by C Smith    (Spain)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Overall, I was happy with this airline. I was not, however, altogether too pleased with their online check-in system. Since I was flying Swiss through United, I was unable to check-in online 24 hours before. I called the company and they told me it would not be possible. The unavailability of online check-in led to problems on the flight, namely, many passengers being unhappy with their seat assignments. I was asked twice to switch seats. I also overheard 3 other passengers asking other passengers to change seats. They were also very adamant about the weight of carry-on baggage being under 8 pounds. I felt this rule somewhat arbitrary, but was happy to comply. Many passengers in line ahead and behind me had to pay the $100.00 fee to check their bags.



Swiss International Air Lines Customer review :  7 January 2013 by M Noreisch    (UAE)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BCN-ZRH-DXB, January 3rd. BCN-ZRH departed and landed on time, good and efficient service even though the breakfast croissant was quite dry. Equipment: A321, Economy Class is more comfortable than the average on such flights. Short connection time (1 hour), however the transfer went perfectly due to a perfect organization at Zürich Airport. Efficient and cheerful ground staff. ZRH-DXB: departed and landed on time, cabin crew polite and efficient, good on-board entertainment despite of a reduced choice of movies. Equipment: A330-300, seats in Economy are tiny and dreadful. Food was good but insufficient. At least, Maître de Cabine kindly served me an extra main course and a snack before landing (in addition to the traditional Ice Cream), as I was literally starving. Luggage came on time at destination despite of the very short connection time. Good product for a long-haul flight operated by a European airline.



Swiss International Air Lines Customer review :  4 January 2013 by S Norton    (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight 257, TLV to ZRH, codeshare with El Al 8853. Aircraft used was an Airbus A330-300. Economy seats were comfortable and clean. Personal inflight entertainment system was easy to use and loaded with content. I cannot comment on the food quality as I did not partake (more tired than anything else on that flight), but the chocolates they distributed before landing was superb. Flight attendants were friendly and easy to approach. Out of the 4 flights I took this past month, my flight with SWISS was the most enjoyable.



Swiss International Air Lines Customer review :  3 January 2013 by M Scanlon    (USA)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We flew CPH-ZRH-EWR on Christmas Day. Flight attendants were cheerful and efficient, which was great considering every seat was taken and there were huge amounts of young, restless children on board. The seats on the A330 aircraft are horrible, but at least the service and food were fine. My entertainment module was not functioning, and it took me some perseverance to get someone to reboot it, but finally it worked. They flew on time for both legs of the trip. This is a decent airline and I would use them again. The Zurich airport is a great place to kill a couple hours during a layover.



Swiss International Air Lines Customer review :  3 January 2013 by Dionne Hepburn    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I read some poor reviews prior to my flight 19.12.12 and was worried about travelling with 3 young children. However on the 12 hour flight LX038 from Zurich to San Francisco, our family was looked after really well. The cabin crew were polite and attentive, checking on us to make sure we were ok from time to time. The plane was fairly new, clean, the food was ok and the entertainment (though I rarely get to view) was good. Overall, it was one of the best economy flight experiences I have had.



Swiss International Air Lines Customer review :  2 January 2013 by M Oscars    (Canada)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LAX-ZHR-BRU, Business class. On time departure from Los Angeles on A340 with charming relaxed FA's greeting and assisting. Lie flat seats with good personal space are comfortable, though firm. IFE had latest movies. Service and food was attentive and excellent throughout 11 hour flight. I slept for 5 hours which I've never been able to do before on a flight! Short stay in comfortable Swiss Business Class lounge in beautiful Zurich airport. Connection to Brussels on time on A320 and again service and food offering above average for very short flight with attentive and pleasant FA's. Swiss punches above it's weight and delivers a great product.



Swiss International Air Lines Customer review :  28 December 2012 by Mauricio Canosa    (Brazil)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Munich-Zurich on an AVROLINER, with 2x3 configuration, euro standard of leaving the middle seat empty. Aircraft very clean and comfortable for the 45 minutes flight. A gourmet sandwich with parma ham and Swiss cheese plus choice of alcoholic drinks and chocolate dessert and coffee. Crew polite and attentive but rushed service due to the short length of flight and stormy weather and turbulence. Zurich-Berlin Tegel on an A320, 3x3 with the middle seat empty, not a fan of this euro-configuration for business. Flight delayed almost an hour in Zurich due to severe storm and airport congestion. For the 1.10 hrs flight, a full dinner was served in spite of the heavy rain and turbulence, with fresh breads, foie-gras and sauerkraut, Swiss cheeses and a fruits-tart for dessert. Service was friendly by young flight attendant. Arrived Tegel in late evening, with airport almost empty. Baggage was one of the first due to Priority tags. I like to fly SWISS, always a high quality product delivered by friendly and professional crew.



Swiss International Air Lines Customer review :  22 December 2012 by H Stewart    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

JNB-ZRH-LHR in Business. First stage a very mixed bag. The new long-haul business seat is a minor miracle in that with a small gap between the rows one gets a lot of personal space (especially in the single seats by the windows). Both dinner and breakfast were excellent and the service attentive. On the negative side, the pillow and blanket are paltry and the entertainment system antiquated. Short hop to London ok but nothing special. Difficult to see why they have won best European business class.



Swiss International Air Lines Customer review :  19 December 2012 by Thom Furey    (USA)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Had the opportunity to try out the new Business Class product on LX due to the Thanksgiving week premium fare sale EWR-ZRH, A340-300 on the way out A330-300 on the way back. Seats were roomy for C, with only 4 or 5 across (depending on row) made for lots of living and storage space. My only complaint was how low to the ground the seats were in bed mode - you felt every single bump. That said, it did an excellent job providing privacy and blocking out any ambient light. Service was highly professional and pleasant flight attendants where everything from meal service to mid-flight beverage requests was quickly responded to with a smile. Passengers were addressed by name, and as far as I could tell every member of staff spoke English in addition to Schweizerdeutsch (and a few French as well). I highly recommend trying the Swiss speciality entree, for me it did not disappoint. IFE was a mixed bag. While both aircraft type feature AVOD, the A340's system appears to be an older generation - clunky interface, long load times and the system froze on me (necessitating a reset) twice. The A330 has a newer system, better interface and a larger screen although with the same limited selection as on the outbound flight. Despite wishing the seat's bed mode was slightly higher and a more extensive/ newer IFE system I had an overall excellent experience with the best sleep I've ever had on an airplane.



Swiss International Air Lines Customer review :  12 December 2012 by Ender Ozsezen    (Turkey)

Rating : 8/10

Score 8 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight on an A340 from PEK to ZRH. Seats are really starting to show their age now especially when compared to the new version existing in the A330's. Otherwise cabin clean and tidy. Service was very personalized and attentive. Crew multilingual as on most LX flight. Good choice of newspapers and magazines. wines are very good and food good but not up to standard when compared to other airlines. Seat is good and quite comfortable but certainly not the best in the sky. Once turned into a bed, it is very comfortable with a good size duvet and a real pillow allowing a good rest. The fact of having only one WC for first class can be very bothersome especially just before landing when everyone uses it for changing.



Swiss International Air Lines Customer review :  12 December 2012 by R Thut    (Switzerland)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

ZRH-MUC on December 7, early morning flight. Flight left and arrived on time. The cabin service was a disaster. The flight was operated by OLT Express F100. Flight attendants were rude. Coffee was not available and this at 7.30am! I will avoid flying to MUC with Swiss, or their sub companies.



Swiss International Air Lines Customer review :  4 December 2012 by M Zwyssig    (Switzerland)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

GVA-JFK, SFO-ZRH. Nice and modern cabins (A330 and A340), very good corporate design, comfortable seats and very friendly staff.



Swiss International Air Lines Customer review :  3 December 2012 by D Gibson    (Spain)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Return leg from BKK-AGP. As with the outbound all flights ran slightly early. Staff again professional and efficient and some friendlier than the normal Swiss staff. The Cabin Manger was very attentive and spoke to all passengers individually over dinner, (interestingly he was in fact Spanish). Dinner as on the outbound was very good and as a late night departure, quickly served which was appreciated. Fully flat beds again which is normal for the A340 and woken the usual 90 minutes prior to landing for a (very poor) breakfast which let this flight down. Could not find the arrivals lounge at Zurich but not important as has a shower at the departure lounge while waiting for the second flight. Again, no complaints, a full lunch with champagne served despite being 10.30am but acceptable as being awake for many hours and travelling in a different time zone. As always, have no problem recommending Swiss.



Swiss International Air Lines Customer review :  21 November 2012 by D Gibson    (Spain)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

AGP to BKK via ZRH. All flights ran slightly early. I find Swiss to be consistently good but not fabulous. Prices in Business out of Spain always one of the best and makes the 7 hour layover in ZRH justifiable. Fully flat seat a little hard even after choosing soft function. One of the best steak meals ever enjoyed on a flight which was one of the celebrity chefs signature dishes. Champagne and drinks of good quality and usual service a little cold and slow but always polite. Overall, never disappointed, never wowed but this means trust and worth repeat business.



Swiss International Air Lines Customer review :  8 November 2012 by Ahmad Moez    (Egypt)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I've flown twice with Swiss, once from Tegel (Berlin) to Cairo, Egypt via Zurich, and the other time was from Tegel (Berlin) to Milano. Both times were extremely nice, even with very short flights like Zurich-Milano you feel taken care of. Zurich-Cairo flight was very comfortable, entertainment system was good. On the bad side, the cabin crew repeated instructions every time in at least 4 languages (English, French, German and Swiss), it got a bit much sometimes.



Swiss International Air Lines Customer review :  6 November 2012 by T Hanan    (UK)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Birmingham - Zurich - Sao Paulo return. Last-minute, on-the-day booking due to family circumstances. Flight from Birmingham to Zurich was late, turning a tight connection into a stressful experience. Once on board the long haul run to Sao Paulo, it was about as bearable as a 12-hour overnighter in economy can be. The return leg was similar - 12-hour overnighter from Zurich to Sao Paulo - I had pre-booked an aisle seat, but was assigned at check-in to a middle seat - only when I threatened to call Swiss in Zurich did an aisle seat miraculously become available. However, this turned out to be a rear seat with limited recline. As I am not a sleeper on night flights, that was not a huge problem and it was good that the crew came around regularly with water. The food was standard fare - not good. 7-hour layover in Zurich was very welcome with the excellent Dayrooms facility at Zurich Airport. I was able to get 4 good hours of sleep before my onward flight and drive home. By the way, I have rated the seat-comfort as very poor - this is not a reflection on Swiss - all economy seating is akin to purgatory on any long-haul.



Swiss International Air Lines Customer review :  6 November 2012 by L Bodmer    (Switzerland)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

GVA-ZRH-EWR. Very nice flight, I read a lot of comments about economy class on the A343, but the cabin was very clean and comfortable, the entertainment system was a bit old, but had plenty of movies. Food tasty and cabin crew very friendly.



Swiss International Air Lines Customer review :  30 October 2012 by K McCarthy    (France)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

JFK-GVA, A330. I had been wait listed for Business from my full flexi economy ticket, however all ground staff I talked to simply fobbed me off with 'only if there is a no show'. I had blocked 40k miles for this. Upon boarding was told business was full and was not going to happen. Strangely enough there was over 4 empty seats in Business when all passengers were seated. FA when asked, said it was out of her control. In Economy - cabin was full, and seat space is very compact. IFE is on demand, however I found the screens, even at the lowest brightness to be still very bright. Earphones painful after an hour. Food was acceptable, however there was no choice only chicken provided. Breakfast was a croissant and yoghurt and the FA did come around again with a second batch of croissants. FA on our aisle was young and very friendly. However on occasion some of the older crew would come by barking orders at customers. Seat quality for sleeping is terrible, new Recarro seats, they should not be used for long haul. No possible way to get comfortable. The cabin temperature dropped massively during the night. Eventually the crew when torn away from their chatting at the back turned the temp back up. This was my first and last time using Swiss Long haul. Much better products out there.



Swiss International Air Lines Customer review :  30 October 2012 by J Trevers    (USA)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

NBO-ZRH. I was really looking forward to C class on Swiss and while it was fine, it was not quite what I expected. Seats are full flat, but getting into the flat position is awkward. Staff nice. Entertainment was only fair. Food was a let down. There was a late night supper with a less than exciting macaroni and cheese, but dessert was quite good and the chocolates are a nice touch. Breakfast was decent. The arrival lounge at ZRH was great.



Swiss International Air Lines Customer review :  26 October 2012 by N Werner    (Switzerland)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

ZRH-CPH-ZRH in C and ZRH-BCN and MUC-ZRH with LX in Y. Nothing noteworthy and the typical efficient Swiss flights in Europe as one could expect. Slight delay to BCN but on time from MUC and CPH. Staff a mix of friendly and cold but still better than some other airlines. Breakfast in C to and from CPH which was cheese with a fruit salad and warm bread and choice of sandwich between ZRH-BCN which is a nice change in Y. Swiss offers a consistent product but could improve on the cabin staff friendliness as this aspect is the inconsistent factor with Swiss and always has been. Staff in C is usually much friendlier though which is expected of course.



Swiss International Air Lines Customer review :  24 October 2012 by Michael Little    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Zürich-Bangkok on A340 on 21 October. Business class lounge in Zürich is very comfortable and has good facilities, but a limited range of food and drink. Boarding was smooth, and the flight on time. The quality and availability of food and drink on board were excellent. Staff were friendly and efficient. In lay-back mode I found the seat to be very comfortable and it seemed longer than the one on the A330; however, in seated mode there is a hard area on the flat part of the seat that is a bit uncomfortable. Overall a very pleasant experience.



Swiss International Air Lines Customer review :  5 October 2012 by Mark Hurter    (Switzerland)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LCY-BSL. Comment written bearing in mind that LX is selling themselves as a premium airline. Flight operated by Swiss European former Crossair aircraft. Instead of having a hand luggage baggage and a laptop bag decided to have everything in once piece of hand luggage. Resulted in a bit heavier rucksack but compared to other trolleys of other passengers still considerably lighter. (As I assisted fellow passengers placing their luggage). Maitre de Cabin decided that my rucksack had to go into the overhead bin which I agreed to and offered to assist. She declined assistance but when placing it in the bin she screamed down the whole aisle if I was carrying stones in it. Upon take off asked her very politely if that was professional and only got a sarcastic smile and a I dont care body movement. My fellow passengers around me where not amused as well. On top of that she talked about me and my rucksack with her colleague in Swiss German while serving food, not considering that I might even speak Swiss German, which I do. Snack was a weird cheese in "curry" sandwich that was left aside by many passengers. Usually they serve decent sandwiches though. Full bar service. In all, slightly delayed but efficient flight. Let down by unprofessional FAs.



Swiss International Air Lines Customer review :  9 October 2012 by Tommaso Baccetti    (Switzerland)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Florence-Zurich: unbelievable boarding procedure. Even though the flight was not fully booked Swiss had all passengers checking in any trolley hand-baggage, including all those ones within permitted size and weight. All impacted passengers, 80% of the flying ones, including me, got really upset. Swiss personnel were not really polite to passengers. One of other passengers told me that this procedure is common at Swiss Florence desk.



Swiss International Air Lines Customer review :  9 October 2012 by Jeff Michel    (Switzerland)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

GVA-LCY-GVA. Received an SMS as arriving at GVA to be informed that flight was cancelled due to technical problems with the plane. Offered a switch to LHR but opted for morning flight to LCY instead. SWISS arranged for a nice 4* hotel with dinner and flew next morning. Full flight but good service, chocolate croissant etc... Return flight not so busy. Problems can arise with any airline due to aircraft technical problems but it is how the airline deals with it that counts.



Swiss International Air Lines Customer review :  5 October 2012 by Michael Little    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

JFK-Zurich-London City in A330 and RJ100.Smooth online check-in and bag drop at JFK. The lounge was pleasant but a limited range of food. Onboard the seat to Zurich was comfortable though when fully laid back was a little short for my 188cm length. The food and drink were excellent and service was exemplary. The transfer at Zurich airport was easy. On the RJ100 our bulkhead seats were comfortable enough and the cabin attendant was very attentive. A pleasant light meal was served and our suitcases arrived promptly. I recommend Swiss.



Swiss International Air Lines Customer review :  3 October 2012 by Ed Gelbstein    (France)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew on 5 September, Zurich to Los Angeles on LX40, Business Class, a day flight of 11 hours. Shortly after lunch, the cabin staff proceeded to close all the window blinds, making the cabin dark, as if it was a night flight and stopped people opening them until two hours before landing. This made it even harder to cope with jetlag as the plane arrived at around 5pm Pacific time and we were expected to go to sleep again. Complained to Swiss who basically said "it's policy". The selection offered in the entertainment system is poor and the food not brilliant when you consider what you pay for the ticket.



Swiss International Air Lines Customer review :  29 September 2012 by O Buyukmutlu    (Saudi Arabia)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Overall a terrible experience. Two months before the flight, I requested a bassinet for my daughter and asked Swiss to reserve seats for us close to bassinet. When I got onboard, I found our seats far away from bassinet. We needed to ask people sitting in front to change their seats with ours. Additionally, the cabin crew were very rude. When I requested a toy for my daughter, the hostess reacted with an angry tone and said 'do not you see I am busy?'. She continued to show the same disrespectful behaviours during the flight. Moreover, the food was an awful pasta dish.



Swiss International Air Lines Customer review :  28 September 2012 by H Hultman    (Sweden)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

ARN-ZRH-PEK in economy. Overall we were happy with our flight to Peking. The service was good, and the food was ok. Entertainment on the flight to Peking was on demand, and they had a good selection of movies and series. Seats were fresh and comfy. I would fly with Swiss again!



Swiss International Air Lines Customer review :  28 September 2012 by N Werner    (Switzerland)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flying with Swiss longhaul is always a gamble when it comes to service. The hard product is usually pretty ok but in general the service provided is usually not that overwhelming and does not live up to their slogans. On a recent flight ZRH-NYC-ZRH this was again visible. The service to NYC was quite good and especially one flight attendant was very friendly and polite. The return leg was overshadowed by one flight attendant who was very rude and unfriendly and barking at passengers in a very brusque way when it came to the drinks service. The younger attendants seem to be better and still have that customer focus but still there is a long way to go to be world class.



Swiss International Air Lines Customer review :  25 September 2012 by U Günther    (Switzerland)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

ZRH-JNB in Business. Service was pathetic. You depart at 23.00 at night and it took more than one hour before they even started serving the drinks. I had to ask for my dessert 2.5 hours later. When I complained about the service to the head purser telling him that this was the worst service in C on Swiss ever the response was simply "Really?" The poor service continued the next morning. Breakfast was served, consisting of bread, a fruit salad and some cheese. Half an hour later they came around offering the eggs - everyone was however done eating by then. It so much depends on the crew on the flight. Most of the time I get the feeling they are just flying along with you, not really there to serve you. Friendliness seems like a burden to the crew.



Swiss International Air Lines Customer review :  25 September 2012 by David MacMillan    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Zurich to London Heathrow, A320 easy check-in, very nice lounge, lovely airport. Slightly late departure due to late inbound aircraft. Ground staff and flight crew did all they could to do fast turnaround and apologise for delay. Clean aircraft and free decent food in economy including nice Swiss chocolate bar. Full aircraft but fast boarding. Very fast luggage retrieval at Heathrow. Overall an excellent flight and good value.



Swiss International Air Lines Customer review :  24 September 2012 by M Guerin    (Australia)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from Bangkok to Zurich return. I have mixed feelings about writing this review as the flight home was spectacular, but the service on the flight over was amongst the worst I had ever experienced. Summary: Flights both legs were on time. Modern fleet in good condition - good inflight entertainment (would be great except poor quality headphones). Service terrible on way over. Attendants would not reply to bell and had to get up for water at night whilst attendants were talking at back of aircraft (they looked at me like it was an inconvenience when I asked for water - I felt like I was rude for asking). I must say however, the crew on the flight home were the opposite and I could not speak highly enough of the service, and would be amongst the best I have experienced. Anyway, my overall opinion would be to give them a go as if it was anything like the way back I would recommend.



Swiss International Air Lines Customer review :  20 September 2012 by S Gold    (USA)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

JFK–GVA–JFK in economy. The aircraft, seating and IFE were great. The food was appalling (even by airplane standard). The crew were disinterested and outright rude. I asked for a glass of water 4 hours in, and was told to get it at the back galley. When I got there, all the crew were sitting around chatting. They ran out of white wine within 90 minutes of leaving Geneva. Overall the service was really poor.



Swiss International Air Lines Customer review :  13 September 2012 by T Charles    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR to Palma Mallorca, via Zurich, outward on the 3rd July in Y class, return on 10th July in C. Trouble free check in at Terminal 1, slight delayed departure to Zurich but we were kept informed and the crew came round with a tray of chocolates as we were waiting 10mins which was a nice touch. Spotlessly clean Airbus 321 with welcoming crew. Fresh croissants served with a hot drink. Plenty to keep you occupied during the connection at Zurich airport with a wide range of shops and facilities. Flight to Palma full, legroom fine in Y class not cramped, good quality Sandwich and hot and cold drinks, again served by great flight attendants. 3D route map shown on overhead screens, informative. Return in C class was fantastic, I was booked on the 1735 departure from PMI, but because the departure of that aircraft from ZRH was 30 mins delayed, I was automatically switched to an earlier flight at 1630 to ZRH. PMI to ZHR was with Eidelweiss airlines (same group as Swiss) excellent meal in Business, food was well presented and served professionally, then a cheese board. The Lounge at Zurich is not the best, food choice is rather limited but didn't need to eat. Onward connection to LHR busy, but plenty of room in Business class, more mature but professional crew, meal and drinks served. Again, well maintained aircraft interior. Sadly the problems started as we approached LHR, as usual had to hold for 30 mins before landing and then they were not expecting us at the allocated air bridge so no staff were there to meet the aircraft. After waiting 15 mins they did find a member of the ground staff, and we had to disembark via the rear exit onto buses which took us to the terminal, as they could not use the airbridge.



Swiss International Air Lines Customer review :  11 September 2012 by D Lagorce    (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

This was our first flight with Swiss Air. We flew from Zurich to Newark. The only complaint we could come up with concerns the Zurich Airport. Very chic but ultimately passenger unfriendly. Allow yourself extra time to navigate all the ups, downs, corners, and corridors!



Swiss International Air Lines Customer review :  6 September 2012 by William Brandoe    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Economy LCY-ZRH-MUC (codeshare meant LH ZRH-MUC). C MUC-ZRH-LCY. All in all good experience. Everything on time, minimal hassle in the ZRH connections. Good roll in Y to ZRH, chocolate bar from LH ZRH-MUC. Food in C on way back good. Roomy on jumbolinos, so no complaints - decent Swiss wine helped. Only bizarre event was leaving a/c at gate B35 ZRH, ascending to passport control and wandering along corridors to D35 to board the same a/c.



Swiss International Air Lines Customer review :  6 September 2012 by M Baig    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew LHR-IST. Check in quick and efficient at Heathrow, nice lounge for a European flight. Service was good and the crew very friendly, changeover at Zurich very well organised with priority boarding - was the only pax in business to IST so a very personalised service with two FA s looking after me. Will definitely fly again.



Swiss International Air Lines Customer review :  6 September 2012 by L Cameron-Lewis    (Canada)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew on three sectors. LHR-ZRH, ZRH-GVA and GVA-JFK. European flights were pretty standard business class. Coach class seating, but with a light meal and wine thrown in. Crew on European flights were absolutely delightful. Geneva New York on an A330 on 15 August 2012, was delightful. Seats not super comfortable, but they are lie-flat. Food was really not very palatable, but that's true of virtually every airline. Wines were lovely, deserts were nice. Crew were attentive. The aircraft was immaculate, with larger than usual washrooms. Would happily fly them again.



Swiss International Air Lines Customer review :  5 September 2012 by Golnar Rahbaran    (USA)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My flight was direct from Zurich to Los Angeles and I had it booked online two months ago. First of all, Swissair had changed my flight status to Standby because they had over booked, which was very upsetting to me. I was finally able to get on the flight just to find out that my seat was right in "front" of the toilet door! I had never been in a plane where they had taken out a set of toilets to add passenger seats there! Not only did I and the other two passengers next to me had to tolerate the stench from the bathrooms the whole flight, we also had to tolerate the heigh traffic of passengers using those bathrooms and the loud noise of the flushes on a constant basis! I also had no leg room because they had placed a metal case under the passenger seat in front of me! I really expected so much more from the Swiss!



Swiss International Air Lines Customer review :  4 September 2012 by E Vegard    (Norway)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Lounge in Oslo average at best. Oslo - Zurich leg delayed due to late incoming aircraft from Zurich. I have flown this leg 4 times, and it has been delayed 3 out of 4. So much for the alleged Swiss punctuality. Service and food pretty good with friendly crew. With a short connection in Zurich, and due to the delay, transferring passengers to Delhi were driven from gate to gate. Nice (and necessary) gesture. Promised that baggage would make it too, but this was not to be the case. Service on Zurich - Delhi leg pretty average, even below average at times. The maitre de cabine was more interested in chatting with a non-rev passenger than answering call-buttons, resulting in a 30 minute wait to have faulty earphones changed. Was then brought yet another pair of faulty earphones. Three is a charm. Wine was good, food below average. Starter dry and practically inedible, main course badly presented. Crew slightly disorganized and looked tired and harassed. Second meal service was tasty but insubstantial in amount, resulting in landing slightly hungry in Delhi. Informed by the maitre de cabine that luggage did not make it, who was very apologetic. Ground staff in Delhi delightful and did their best to lessen the inconvenience. Took 1.5 days to receive luggage, which is a shame on a three day business trip. Claim for compensation for expenditure is still unanswered. On return trip used Lufthansa lounge in Delhi. Pretty good offering, but a bit too small and no showers. Delhi - Zurich leg ok, seated in the comfy Stübli with extra room for legs. Light snack before sleeping for 4-5 hours on the fully flat bed. Breakfast too insubstantial, unfortunately. Service slightly rushed and somewhat disorganized. No amenities in bathroom. With a slight delay, transfer in Zurich was a hassle, having to run through long corridors, security, immigration, train etc (no car this time). Zurich - Oslo leg pretty good, but again slightly delayed. Crew pretty good, however food offering should change more often as they have had the same breakfast for years.



Swiss International Air Lines Customer review :  31 August 2012 by G W Markotsis    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

HKG-ZRH-ATH flew business class seats 5A and B, excellent check in, adequate lounge at HKG, full load in all classes, flight crew friendly, captain walked through the cabin regularly. Cabin crew excellent. Food excellent and plentiful. Arrivals lounge in Zurich superb, nice showers, food and ambience. Flight to Athens full again and once more excellent service and food. The desserts were best I have ever had. Was great to have china plates and metal cutlery! Highly recommend.



Swiss International Air Lines Customer review :  31 August 2012 by Alex Daskalakis    (France)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Travelling from NCE-ATH-NCE for the best part of 2 years, very good service, assistance, and, even accounting for delays on the NCE-ZRH route, always managed to make the flights to Athens. Comment to be made, however, is the lack of imagination on the meals - pasta variations tend to get boring after the 50th serving, unfortunately.



Swiss International Air Lines Customer review :  29 August 2012 by S Bell    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I have flown a few times with Swiss between London City and Geneva or Zurich. Each time we have flown on time, and landed early. The little wrapped chocolates give a welcomed finishing touch to every flight. Their crews and pilots always look smart and are always on the job. The flights are efficient, spacious and stylish. I have recommended this airline to many people.



Swiss International Air Lines Customer review :  24 August 2012 by A Fowler    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight Hong Kong to Zurich. A night flight and so the sleeping position was a key test. The seat makes up into a fully flat slightly narrow but very comfortable bed. The seat layouts are unusual and I was in the K rows which are all single window seats. The shelf and storage spaces are much better than many business seats and the table for meals also large. Meals were tastefully served by smiling staff. Excellent value for money.



Swiss International Air Lines Customer review :  24 August 2012 by Melissa Moore    (Australia)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Uncomfortable seats, minimal service. I paid for an additional bag from New York to London and made a point of asking if I would have to pay again for my next leg to Bangkok after a stopover. I was assured that I would not have to. On check in at Heathrow they said I would have to pay as I had been given the wrong information. I was treated very poorly and made to feel like I was making it up. When we got on the plane we were in different seats to what we asked for and had been told we were allocated.




 
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