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Customer Review scoring : Saudi Arabian Airlines
4 out of 10  4 out of 10
128 reviews



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Saudi Arabian Airlines Customer review :  3 June 2013 by Mohammed Alibrahim    (UK)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR to Dammam with a stopover in Riyadh. First flight from London to Riyadh was great, plane was new B777-ER and clean. They could improve on their flight service. Very impressed with the amount of luggage I could check-in as I had a lot of luggage and the tickets were cheap. As for the second journey which was an internal flight it was a different story, plane was old and shaking due to windy weather - the pilot did not update us with any info. Overall I will use them again.



Saudi Arabian Airlines Customer review :  22 May 2013 by Khawla Amin    (Qatar)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Doha to Riyadh return. Very good flights both ways on A320. Crew attentive and professional. Flight time was only 1.5 hrs but we were given a filling and delicious hot meal. The planes were very clean and in immaculate condition. A pleasant surprise and much cheaper than QR on the same route.



Saudi Arabian Airlines Customer review :  20 May 2013 by Muhammad Mubashir Farooq    (Saudi Arabia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Jeddah to London. I was pretty impressed with their service. The crew members were better then average. It was a Boeing 777-300ER, just 4 months old aircraft. The food was ok, we were provided with menu cards and amenity kits. There is only one problem with them is the ground crew on the airport is not polite but on their aircraft they are fine.



Saudi Arabian Airlines Customer review :  11 May 2013 by K Gergely    (Saudi Arabia)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew domestic return from Riyadh to Najran. 2nd time with SV, first to Doha. What sticks out the most is the unprofessional cabin crew. Cabin crew never checked seat belts or seats prior to take-off or landing, they themselves sat chatting with pax. A pax next to me was actually re-seated during take-off. Cabin crew forgot to serve meals to an entire row. No options to SV on most domestic routes but I will always try to fly another airline internationally. Nevertheless, good legroom and new airplanes. Average food, no IFE.



Saudi Arabian Airlines Customer review :  8 May 2013 by Vasista Valluru    (India)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Very pleased with my recent experience. I travelled Hyderabad-Riyadh-Cairo-Jeddah-Hyderabad sector. The in-flight service was excellent and food (I chose AVML) was very nice. I liked the seating and the flights were on time. The only problem I had was the non functional IFE system on Cairo-Jeddah and Jeddah-Hyderabad sectors. All in all, a very good experience for the money I paid for the ticket.



Saudi Arabian Airlines Customer review :  6 May 2013 by A Armie    (Philippines)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Turkey-Jeddah-Manila. First leg was chaotic. No system at all. Passengers were not informed by staff when to enter the aircraft. Flight delayed an hour. Arrived at Jeddah late. Cabin was so dirty especially the toilet! No entertainment at all during flights. Staff informed us the next flight would be the following day. We were brought to the passengers lounge. Stayed at the airport for 27 hours with no couch to sleep on. Really very poor service. That would be our first and last experience with this airline.



Saudi Arabian Airlines Customer review :  23 April 2013 by L Osman    (UAE)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Dubai-Jeddah-Riyadh-Dammam-Dubai. All flights were on Airbus A320 except the Riyadh-Dammam leg was on a small Embraer. Check in at all airports was chaotic, specially domestic flights, SV has an odd policy of one bag per passenger only to check in, I had 2 small carry ons only, both together didn't exceed 17 kg however I was allowed to check in only one bag, which led to a lot of luggage in the cabin which was chaotic. Aircraft's are a mix of old torn planes and ok, however I don't like the leather seats concept, looks very old and full of strains. No entertainment at all, on all sectors, some flights with no refreshment, however I was surprised on Dammam-Dubai sector they had a full service which was roughly a 75 minutes flight, but full dinner and tea and coffee was served. Cabin crew are ok, not very friendly but they were doing their jobs with no enthusiasm but doing it right, except for the Asian crew as they are always cheerful, not very fond of SV but I have to take it every time I am in KSA due to domestic flights, though nothing major to complain about, but will never fly it in international long flights.



Saudi Arabian Airlines Customer review :  14 March 2013 by Lauren Cahill    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Recently flew from Rome to Johannesburg via Jeddah. I was very pleasantly surprised. Flight was comfortable, we were given blankets, toothbrushes etc, the food was good, there were mini TVs in the back of each seat and the selection of films and programmes was great. Staff were all friendly and helpful, a great experience, I wouldn't hesitate to recommend them if they maintain this level of service.



Saudi Arabian Airlines Customer review :  13 March 2013 by A Althani    (Qatar)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew DOH-JED-DOH in Business Class. Service was very good, IFE was adequate and easy to operate, food was also average. Seats on the A320 were very comfortable and price was excellent when compared with the competition - the luggage allowance was very generous. I will use them on this route as the overall package is very attractive!



Saudi Arabian Airlines Customer review :  7 March 2013 by Hamad Alkhudhairy    (Saudi Arabia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

RUH-KUL-RUH. There was a 6 hours delay, the service was poor but the new 777-300 was excellent. The in- flight entertainment was excellent despite the flight delay.



Saudi Arabian Airlines Customer review :  9 January 2013 by E Harunani    (Tanzania)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Nairobi - Jeddah - Kuala Lumpur and back. Seats fairly comfortable and food satisfactory although all choices were not offered and not available. Inflight entertainment was also okay. The staff looked tired and unfriendly, snapping at the passengers although they did address them as Sir or Madam. Had a long stopover in Jeddah - transit facilities very poor, air conditioning set at cold temperature and food provided basic and monotonous. Ground staff handling transit passengers were not very helpful and forthcoming with information and reacted angrily to passengers asking for information. We had to be re-routed on the return leg from Jeddah to Nairobi via Cairo with Cairo-Nairobi sector with Kenya Airways.



Saudi Arabian Airlines Customer review :  9 January 2013 by Malik Qadeer    (USA)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

New York-Jaddah-Islamabad. At JFK check-in was smooth. Flight left on time on a Boeing 777-200. Flight was full, nice clean aircraft. Food was average. They have an open self-service snack bar at the rear of the aircraft. In Jeddah we had a 10 hours layover. Had to haggle with staff at the airport for dinner vouchers. Jeddah - Islamabad was a Boeing 747-400 and every seat was full. Food was ok. Only reason I will fly this airline again is its low price.



Saudi Arabian Airlines Customer review :  8 December 2012 by M Stringfellow    (Australia)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Jeddah-Jizan-Jeddah. Full flight on A320. Don't bother trying to reserve seats when booking, everything will change on the plane. On the return leg, I was moved 4 times to accommodate other passengers. Wasn't happy at all. I only fly with them when I have to as there is little resemblance of order and structure on the aircraft. Crew did a good job with refreshments, but they spent more time trying to sell airline products. Did I feel safe - yes, marginally. The aircraft was new but the seat pitch was pretty tight. They were on time so I guess that goes in their favor.



Saudi Arabian Airlines Customer review :  4 December 2012 by R Santos    (Philippines)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Damman to Manila, SV862, November 28, 2012. Seat was very spacious, was seated in the upper deck. Flight attendant explained it was business class seats but economy service. Flight attendant was very professional, polite and even helped me stow my bags.



Saudi Arabian Airlines Customer review :  21 November 2012 by Globo Manni    (Germany)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Saudia changed our flight 3 times, not different departure times, but different dates! We had to fly one day earlier than booked and before we left, got another return date. They told us that the booked flights had been cancelled. We made the reconfirmation one week before our flight back to Germany, staff told us that this flight was cancelled as well. We had to take a flight back 2 days later than originally booked. Onboard, food was good and the rest so so.



Saudi Arabian Airlines Customer review :  7 November 2012 by Leif Karlsson    (Sweden)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Dubai to Jeddah with a connecting flight to Tabuk to Riyadh and Damman and finally back to Dubai. The whole trip was just a disaster with canceled tickets even with confirmed tickets in my hand. No explanation. Terrible service at the check in desk with not even an excuse - don't even know what customer service is.



Saudi Arabian Airlines Customer review :  30 October 2012 by J Ray    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Jeddah to London in Guest Class (Oct 25). Clean and roomy 777 with seatback screens showing recent Western and Arabic movies and TV shows on demand, amenity packs for children, a good lunch shortly after take off (including specially ordered children's meals, which were great), and sandwiches with a chocolate bar an hour before landing. Check-in calm and well organized in the dedicated Saudia terminal at King Abdulaziz Airport, boarding was orderly and our luggage was on the belt swiftly at LHR. Arabic coffee served before departure by a friendly and professional crew. Passengers in all cabins receive an amenity pack. Last time we flew Saudi we returned via Paris CDG. In common with Frankfurt, Rome, Milan, Madrid and Geneva, the continental European cities use a much smaller Airbus A320/1, which adds to the length of the flight, and the entertainment systems are also a bit more basic. Nonetheless staff and service are just as pleasant, and irrespective of the route or the aircraft, standard leg room - at 34" in Economy - is amongst the most generous we have encountered.



Saudi Arabian Airlines Customer review :  29 October 2012 by M Stringfellow    (Australia)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Jeddah - Damman. A321. Business class. Was the only one is business class apart from a crew member. Despite warnings about switching off electronic devices, he insisted on using it the entire flight. Food was great, hot breakfast with fruit salad and pastries. Honestly, even with just one passenger, the cabin crew seemed disinterested. Bussed requiring a headset and gave up after 10 minutes. You could seem them sitting in the galley. The best part about the flight was the food.



Saudi Arabian Airlines Customer review :  28 September 2012 by J Bacallado    (Spain)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

RUH-JED. Check in at Riyadh was fast and easy, no waiting at security. Information on the ground is not very good. Change of boarding gate not announced, so a bit chaos for boarding. Flight on time, A319. Economy seating comfortable, good space between rows. Small snacks and drinks during flight, crew very polite and attentive. Bags on belt short 10 min after arrival at the lounge.



Saudi Arabian Airlines Customer review :  1 August 2012 by Neil Dyke    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Mumbai to London. Staff attentive, food excellent. Entertainment was fine. Stopover in Riyadh was good. A very cheap flight at £135 one way but at full fare I would still have been happy.



Saudi Arabian Airlines Customer review :  8 June 2012 by Kent Flynn    (Saudi Arabia)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CDG-JED-TUU. After a good trip from RUH-LHR we then caught Eurostar to Paris. Upon checking in at CDG were told that the seats we had booked for travel between JED and TUU had been cancelled without reason. Staff at CDG were then able to re-book 3 seats for my wife and children but on arrival at JED it turned out they had been cancelled as well, once again with no apparent reason. After 3 fruitless hours of to-ing and fro- ing between every desk possible with no-one was able to tell us why seats had been cancelled. We had to come back at 04.00 to see if we could get standby seats, meaning we had to stay at a hotel. Thankfully we got seats for the early morning flight. Not a very good experience. I must say there was some helpful staff but mostly not much seemed to get done.



Saudi Arabian Airlines Customer review :  6 June 2012 by I Popkowski    (Australia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-RUH-KUL. I was pleasantly surprised. Quick easy check-in at Heathrow, polite service, excellent meals with generous portions and on demand inflight entertainment up to any airline's standards. Planes were in good order and the 3 hour transit in Riyadh was hassle free. The only negatives were that the flight attendants did not respond to the call button and on the RUH-KUL sector the toilets were in an unusable state by the end of the flight. Overall a good experience and would fly with them again if they continue to have low fares.



Saudi Arabian Airlines Customer review :  22 May 2012 by C Gibbs    (Saudi Arabia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

RUH-MNL. Excellent flight. Flight left on time and the service was good. The entertainment was something to be desired. Overall a pleasant flight on Saudi Airlines.



Saudi Arabian Airlines Customer review :  10 May 2012 by M Knowlden    (UK)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Many internal sectors flown on Saudia over the past 6 months. I tend to prefer the A320 and A321 aircraft rather than the widebodies, although the best aircraft is the E70 in terms of seat comfort and space. I've never been delayed and baggage has always arrived quickly. Food is served on most flights, but is often bland and unappetising. Flew the 777 from JED to DMM 2 days ago and it was very uncomfortable. Was grateful we landed early so as not to spend any longer in the seat. From my experience, Saudia are ok for short sectors (not that there is much choice in Saudi) but I wouldn't consider them long haul.



Saudi Arabian Airlines Customer review :  22 April 2012 by S Fletcher    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

London to Jeddah was ok apart from there being no available inflight entertainment, meal choice was non existent and you got what was left. Flight from Jeddah to Manila - seat had no recline at all and yet again no working inflight entertainment. Return flight Manila to Riyadh with no inflight entertainment, worked only for half the cabin, unfortunately not my side. Saudi then changed the connecting flight time from Riyadh to London. When this was noticed at check-in in Manila, the Saudi staff claimed my itinerary and ticket was wrong! Very poor customer service.



Saudi Arabian Airlines Customer review :  9 February 2012 by J Ray    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-JED in Business, with a punctual departure and good level of comfort onboard a 777. Hot towels, arabic coffee and dates before pulling back from the gate, excellent juices and hot drinks, and a more up-to-date entertainment selection than expected. The meal service was nicely done and the lunch enjoyable. Early landing, easy boarding and disembarking. Pleasant and professional crew. Very good value for the fare paid.



Saudi Arabian Airlines Customer review :  7 February 2012 by Alex Sandri    (Italy)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Rome-Manila via Riyadh and Jeddah on return flight. Tickets are cheap, but the trip is challenging. Starting from the long queue at check-in in Rome. First leg was ok, except for entertainment which is far below standard. Vegetarian food was quite good, toilets ok with a variety of cologne, hand cream etc. Good travel kit. Stopover in Riyadh - airport is a nightmare with no shops. Riyadh-Manila - toilets barely had soap and towels. Return Manila-Jeddah-Rome was a nightmare. Manila-Jeddah delayed 5 hrs. They provided food but nothing for vegetarians, so I had to buy food. Arrived in Jeddah where staff were unfriendly.



Saudi Arabian Airlines Customer review :  17 January 2012 by C Broadbent    (UK)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-Riyadh-Jakarta return. First leg was good with all systems working well and on time. Riyadh-Jakarta was poor on a 747-300 series. I didn't know anyone still had these, and it hadn't been refitted. Single large projector screen, no individual screens. Return journey was worse, same 747 with no IFE, and no individual lights. I was in the middle, most shutters were down so I couldn't even read. Second flight on B777, just started watching inflight movie when the screen goes blank. I asked twice for it to be fixed, but got no joy. I tried the call button, however this did not work. Cheap but not good value.



Saudi Arabian Airlines Customer review :  11 January 2012 by Luke Slade    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Frequent flyer using 777-268ER's from LHR-RUH/ED. Seating comfort has improved by far with plenty of leg room throughout the plane. They have improved the seating on all of their planes and now fit A330's with internet onboard. The cabin crew staff service can become slightly poor, including ground service but for what you pay for it is definitely worth it. The food provided needs improving more but is better than most Arabic carriers. Inflight entertainment is not the best but has increased by far.



Saudi Arabian Airlines Customer review :  13 December 2011 by Peter Novak    (Slovakia)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Rome-Manila via Riyadh and Jeddah on return flight. European legs were ok - cabin crew, services and attitude of staff. Legs to Asia were in all these fields poorer and staff spent most of the time chatting together. All this is just minor problem comparing with transit. Especially Jeddah airport is one of the worst I have seen in 15+ years of frequent travelling. It is probably one of most passenger unfriendly airports, there is simply no space to wait in transit lounge. People are sleeping on cold ground, toilets are extremely dirty.



Saudi Arabian Airlines Customer review :  8 November 2011 by Mustafa Younus    (Saudi Arabia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Jeddah-Cairo. Used their new B777. Staff are very accommodating and efficient. Aircraft was full load. The entertainment was great with a good choice of video. The meal was surprisingly tasty. Overall great value for money.



SAUDI ARABIAN AIRLINES customer review :  24 October 2011 by J Bacallado   (Spain)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

Riyadh-Jeddah. Domestic flight on B777-200. Business class. Seat 1L. Very comfortable service. Check in business counter very fast. Lounge in Riyadh is basic. Onboard service very good for a 1.5hr flight. Seat comfortable angle lie-flat. Dedicated bus for boarding on both airports. Fast bag drop on arrival.


SAUDI ARABIAN AIRLINES customer review :  11 October 2011 by Phil Hall   (UK)

 

Trip Rating :  2/10

Score 2 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

The first leg of the journey London to Manila via Riyadh was on time and reasonably comfortable, on a par with most major airlines. However, from Riyadh to Manila the journey involved an old 747-400 with no working IFE. The standard of catering was much lower than the first leg of the journey. The return journey was no better and coupled with the five hour wait at Riyadh airport, a very dismal place, made for a very unpleasant journey. Avoid this airline if you can.


SAUDI ARABIAN AIRLINES customer review :  6 September 2011 by G Chin   (UK)

 

Trip Rating :  6/10

Score 6 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

LHR-SIN one-way with 2 hr transit in Riyadh. A surprisingly pleasant experience. Selected emergency exit seats - row 38 at time of booking, which were comfortable, though opposite the toilets and allowed some sleep. Meals were tasty and of generous proportions, and two were served on each leg so quite filling. Transit in Riyadh was without hassle. Criticisms - drinks were served in one burst, and then nothing for hours unless you walk to the galley. Cabin crew ok but not overly enthusiastic.


SAUDI ARABIAN AIRLINES customer review :  22 July 2011 by Faruk Aldemir   (Turkey)

 

Trip Rating :  1/10

Score 1 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Dammam-Riyadh-Istanbul. After waiting 2 hrs on the ground, the pilot announced there was a technical fault and we had to return to the airport. No one assisted or directed us. The flight from Riyadh to Istanbul was missed, because I was still in Dammam. I was calm and after 2-3 hrs of waiting, there was only 1 flight available the next day. I went to baggage claim and found my bag in the corner of the airport. The hotel provided was very poor. I didn't request anything, and they didn't compensate anything, they didn't even ask.


SAUDI ARABIAN AIRLINES customer review :  13 July 2011 by A Althani   (Qatar)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

Doha-Jeddah then onto Madina return. We used their new A320 which was furnished with their new short range product and we where surprised of how good and comfortable their plane was and helpful and attentive their staff were. A very nice choice of meal service, though they did not offer a menu but the portions where large compared with other airlines and I plan on using them again.


SAUDI ARABIAN AIRLINES customer review :  5 July 2011 by K Janush   (Germany)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

JED-FRA. I was very pleased with my experience on this airline. Check in was quite fast. Staff are very accommodating and efficient. Aircraft was full load. The entertainment was amazingly great. Good choice of Video. The meal was surprisingly amazing. Most importantly, flight attendants were fabulous. It was a mixed nationality. I lost count of how many times the flight attendants came around with water and juices. The one seating beside me, needs to charge his laptop, and when he asked the flight attendants, without hesitation, she immediately resolved the problem. "Good customer service" Toilets were very clean and usable. Great value for money.


SAUDI ARABIAN AIRLINES customer review :  25 June 2011 by Joy Lanot   (Saudi Arabia)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

DMM-JDH-JDH-DMM. Check in was lousy; check-in gate opened only 30mins before flight was due to depart. Smooth take off and landing. The seats had a 32" pitch, and were surprisingly comfortable. Clean interior, including the seats and the head rest. Food was average, however, was nearly put off from eating when the stewardess shouted at my husband, after asking her to repeat what was on the menu. Overall, not bad for a 3 star airline. Experience could be greatly improved by putting the emphasis on delivering "good" customer service.


SAUDI ARABIAN AIRLINES customer review :  20 June 2011 by Shahnawaz Khan   (UK)

 

Trip Rating :  3/10

Score 3 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

I had my first experience with Saudi Arabian Airline. It was not good at all. Putting the extra seat in B-777 made it very congested from London Heathrow to Jeddah. Passenger facilities at Jeddah airport were almost nil. Ground staff were very rude. The connecting flight had trouble and was cancelled. All passengers were pushed into an old Boeing 747 like sheep, without any seating order. The food was cold and FA's didn't seem to care. This was probably the worst journey I ever had. Would not recommend it to anyone except if you want to save some money booking tickets in advance. But still it is not worth it.


SAUDI ARABIAN AIRLINES customer review :  9 June 2011 by P Burke   (Canada)

 

Trip Rating :  3/10

Score 3 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

My first experience with Saudi Arabian Airlines, and most likely my last. From the initial boarding, a male flight attendant was rude and condescending to passengers. Once seated in assigned seat, the aircraft was not full allowing myself and another passenger to share the four centre row seats. However, before take off, a flight attendant repositioned the passengers in front of us, into our row stating the row was reserved. Although not pleased, I thought that they had good reason, perhaps a passenger who needed to lay down due to age or medical condition. However, once inflight it became painfully obvious why the row had been vacated. The cabin crew actually arrived with blankets and pillows and throughout the entire flight from Dulles to Riyadh, took turns sleeping. It was shocking, that paying customers were placed in this position so the attendants could sleep! The food was good, and adequate throughout the flight. The in flight entertainment initially appeared to be on par with other airlines, however the movies ended 1.5 hr into the flight, not to resume, and no explanation as to why. I was very disappointed with the level of professionalism extended by the cabin crew, in particular the male attendants. I will go out of my way to fly with another airline in the future, even at an increased expense if it means avoiding this kind of experience again.


SAUDI ARABIAN AIRLINES customer review :  23 April 2011 by P Smith   (Saudi Arabia)

 

Trip Rating :  1/10

Score 1 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Business

RUH-LHR. Check-in ok except agent told me he had no lounge invitations left and I needed one to get into the lounge even though my ticket was J Class. I went to the lounge and negotiated my way in. The lounge in T2 at RUH is the best lounge at RUH though not the same standard as average lounges you would expect in most international airports. Flight on new B777, on which the IFE did not work. Cabin crew not very helpful though tried to be friendly. At meal service I was informed that I had ordered a special meal when I didn't. I was informed that I did not have a choice! I asked for a menu, as non had been offered prior to the meal service, nor had any fruit juices and after four attempts I was brought an UK arrival card! Eventually was given a copy of the menu after the service. Tried to use the massage function in my seat but it switched the same function on in my neighbours seat! Watched my ipod and read my book for the rest of the flight. I have flown this airline many times both in Y and J and the service is very it and miss with this episode being the norm.


SAUDI ARABIAN AIRLINES customer review :  10 April 2011 by Norman Mitchell   (UK)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

JED–RUH operated by B777-200 in high density seating configuration with only 2 rows of First Class and the rest Economy in a 3x4x3 layout with a LCC style seat pitch. Most B777s in Economy have a 3x3x3 seating layout and the extra seat therefore results in narrower seats and aisles. This is perhaps acceptable for short haul domestic flights, such as this was, but this would be almost unacceptable for medium / long haul flights. Somewhat incredibly, a hot meal was served in Economy on this 1h 10m flight – a choice of Mixed Grill or Pasta with pitta bread, a cake and a Mars Bar. Water came within the Meal Box whilst soft drinks were offered separately along with tea and coffee afterwards. The flight crew were the usual Asian multi- nationals who were efficient, professional and cheerful. The flight left on time and arrived early – and all for US$ 75.


SAUDI ARABIAN AIRLINES customer review :  25 February 2011 by Iain Paterson   (UAE)

 

Trip Rating :  1/10

Score 1 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Business

DXB-DMM-DXB was good, food excellent, staff excellent, aircraft old but in good shape. DXB- RYD-DXB complete opposite end of the scale, DXB-RYD plane kept ascending then climbing, crew were strapped into seats for duration, upon arrival in Riyadh pilot apologised for the unusual flight caused due to technical problems. Return flight must have been same B747-400 as described by other travellers, interior panels falling and fallen off, crew not concerned with safety, passengers walking up and down aisle while landing, crew take your seats announcement after we landed.




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