Saudi Arabian Airlines Passenger Reviews and Saudi Arabian Airlines Trip Reports   an official 3-Star Airline       Add your Saudi Arabian Airlines Review   Saudi Arabian Airlines detailed 3-Star ranking   Airline Reviews : A-Z Index   Customer Review scoring : Saudi Arabian Airlines   4 out of 10 104 reviews

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	Saudi Arabian Airlines Customer review :  10 May 2012 by M Knowlden    (UK)
	Rating : 6/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	Many internal sectors flown on Saudia over the past 6 months. I tend to prefer the A320 and A321 aircraft rather than the widebodies, although the best aircraft is the E70 in terms of seat comfort and space. I've never been delayed and baggage has always arrived quickly. Food is served on most flights, but is often bland and unappetising. Flew the 777 from JED to DMM 2 days ago and it was very uncomfortable. Was grateful we landed early so as not to spend any longer in the seat. From my experience, Saudia are ok for short sectors (not that there is much choice in Saudi) but I wouldn't consider them long haul.

	Saudi Arabian Airlines Customer review :  22 April 2012 by S Fletcher    (UK)
	Rating : 1/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	London to Jeddah was ok apart from there being no available inflight entertainment, meal choice was non existent and you got what was left. Flight from Jeddah to Manila - seat had no recline at all and yet again no working inflight entertainment. Return flight Manila to Riyadh with no inflight entertainment, worked only for half the cabin, unfortunately not my side. Saudi then changed the connecting flight time from Riyadh to London. When this was noticed at check-in in Manila, the Saudi staff claimed my itinerary and ticket was wrong! Very poor customer service.

	Saudi Arabian Airlines Customer review :  9 February 2012 by J Ray    (UK)
	Rating : 8/10 Cabin Flown Business Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	LHR-JED in Business, with a punctual departure and good level of comfort onboard a 777. Hot towels, arabic coffee and dates before pulling back from the gate, excellent juices and hot drinks, and a more up-to-date entertainment selection than expected. The meal service was nicely done and the lunch enjoyable. Early landing, easy boarding and disembarking. Pleasant and professional crew. Very good value for the fare paid.

	Saudi Arabian Airlines Customer review :  7 February 2012 by Alex Sandri    (Italy)
	Rating : 1/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	Rome-Manila via Riyadh and Jeddah on return flight. Tickets are cheap, but the trip is challenging. Starting from the long queue at check-in in Rome. First leg was ok, except for entertainment which is far below standard. Vegetarian food was quite good, toilets ok with a variety of cologne, hand cream etc. Good travel kit. Stopover in Riyadh - airport is a nightmare with no shops. Riyadh-Manila - toilets barely had soap and towels. Return Manila-Jeddah-Rome was a nightmare. Manila-Jeddah delayed 5 hrs. They provided food but nothing for vegetarians, so I had to buy food. Arrived in Jeddah where staff were unfriendly.

	Saudi Arabian Airlines Customer review :  17 January 2012 by C Broadbent    (UK)
	Rating : 2/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	LHR-Riyadh-Jakarta return. First leg was good with all systems working well and on time. Riyadh-Jakarta was poor on a 747-300 series. I didn't know anyone still had these, and it hadn't been refitted. Single large projector screen, no individual screens. Return journey was worse, same 747 with no IFE, and no individual lights. I was in the middle, most shutters were down so I couldn't even read. Second flight on B777, just started watching inflight movie when the screen goes blank. I asked twice for it to be fixed, but got no joy. I tried the call button, however this did not work. Cheap but not good value.

	Saudi Arabian Airlines Customer review :  11 January 2012 by Luke Slade    (UK)
	Rating : 8/10 Cabin Flown Business Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	Frequent flyer using 777-268ER's from LHR-RUH/ED. Seating comfort has improved by far with plenty of leg room throughout the plane. They have improved the seating on all of their planes and now fit A330's with internet onboard. The cabin crew staff service can become slightly poor, including ground service but for what you pay for it is definitely worth it. The food provided needs improving more but is better than most Arabic carriers. Inflight entertainment is not the best but has increased by far.

	Saudi Arabian Airlines Customer review :  13 December 2011 by Peter Novak    (Slovakia)
	Rating : 2/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	Rome-Manila via Riyadh and Jeddah on return flight. European legs were ok - cabin crew, services and attitude of staff. Legs to Asia were in all these fields poorer and staff spent most of the time chatting together. All this is just minor problem comparing with transit. Especially Jeddah airport is one of the worst I have seen in 15+ years of frequent travelling. It is probably one of most passenger unfriendly airports, there is simply no space to wait in transit lounge. People are sleeping on cold ground, toilets are extremely dirty.

	Saudi Arabian Airlines Customer review :  8 November 2011 by Mustafa Younus    (Saudi Arabia)
	Rating : 10/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	Jeddah-Cairo. Used their new B777. Staff are very accommodating and efficient. Aircraft was full load. The entertainment was great with a good choice of video. The meal was surprisingly tasty. Overall great value for money.

SAUDI ARABIAN AIRLINES customer review :  24 October 2011 by J Bacallado   (Spain)

Riyadh-Jeddah. Domestic flight on B777-200. Business class. Seat 1L. Very comfortable service. Check in business counter very fast. Lounge in Riyadh is basic. Onboard service very good for a 1.5hr flight. Seat comfortable angle lie-flat. Dedicated bus for boarding on both airports. Fast bag drop on arrival.

SAUDI ARABIAN AIRLINES customer review :  11 October 2011 by Phil Hall   (UK)

The first leg of the journey London to Manila via Riyadh was on time and reasonably comfortable, on a par with most major airlines. However, from Riyadh to Manila the journey involved an old 747-400 with no working IFE. The standard of catering was much lower than the first leg of the journey. The return journey was no better and coupled with the five hour wait at Riyadh airport, a very dismal place, made for a very unpleasant journey. Avoid this airline if you can.

SAUDI ARABIAN AIRLINES customer review :  6 September 2011 by G Chin   (UK)

LHR-SIN one-way with 2 hr transit in Riyadh. A surprisingly pleasant experience. Selected emergency exit seats - row 38 at time of booking, which were comfortable, though opposite the toilets and allowed some sleep. Meals were tasty and of generous proportions, and two were served on each leg so quite filling. Transit in Riyadh was without hassle. Criticisms - drinks were served in one burst, and then nothing for hours unless you walk to the galley. Cabin crew ok but not overly enthusiastic.

SAUDI ARABIAN AIRLINES customer review :  22 July 2011 by Faruk Aldemir   (Turkey)

Dammam-Riyadh-Istanbul. After waiting 2 hrs on the ground, the pilot announced there was a technical fault and we had to return to the airport. No one assisted or directed us. The flight from Riyadh to Istanbul was missed, because I was still in Dammam. I was calm and after 2-3 hrs of waiting, there was only 1 flight available the next day. I went to baggage claim and found my bag in the corner of the airport. The hotel provided was very poor. I didn't request anything, and they didn't compensate anything, they didn't even ask.

SAUDI ARABIAN AIRLINES customer review :  13 July 2011 by A Althani   (Qatar)

Doha-Jeddah then onto Madina return. We used their new A320 which was furnished with their new short range product and we where surprised of how good and comfortable their plane was and helpful and attentive their staff were. A very nice choice of meal service, though they did not offer a menu but the portions where large compared with other airlines and I plan on using them again.

SAUDI ARABIAN AIRLINES customer review :  5 July 2011 by K Janush   (Germany)

JED-FRA. I was very pleased with my experience on this airline. Check in was quite fast. Staff are very accommodating and efficient. Aircraft was full load. The entertainment was amazingly great. Good choice of Video. The meal was surprisingly amazing. Most importantly, flight attendants were fabulous. It was a mixed nationality. I lost count of how many times the flight attendants came around with water and juices. The one seating beside me, needs to charge his laptop, and when he asked the flight attendants, without hesitation, she immediately resolved the problem. "Good customer service" Toilets were very clean and usable. Great value for money.

SAUDI ARABIAN AIRLINES customer review :  25 June 2011 by Joy Lanot   (Saudi Arabia)

DMM-JDH-JDH-DMM. Check in was lousy; check-in gate opened only 30mins before flight was due to depart. Smooth take off and landing. The seats had a 32" pitch, and were surprisingly comfortable. Clean interior, including the seats and the head rest. Food was average, however, was nearly put off from eating when the stewardess shouted at my husband, after asking her to repeat what was on the menu. Overall, not bad for a 3 star airline. Experience could be greatly improved by putting the emphasis on delivering "good" customer service.

SAUDI ARABIAN AIRLINES customer review :  20 June 2011 by Shahnawaz Khan   (UK)

I had my first experience with Saudi Arabian Airline. It was not good at all. Putting the extra seat in B-777 made it very congested from London Heathrow to Jeddah. Passenger facilities at Jeddah airport were almost nil. Ground staff were very rude. The connecting flight had trouble and was cancelled. All passengers were pushed into an old Boeing 747 like sheep, without any seating order. The food was cold and FA's didn't seem to care. This was probably the worst journey I ever had. Would not recommend it to anyone except if you want to save some money booking tickets in advance. But still it is not worth it.

SAUDI ARABIAN AIRLINES customer review :  9 June 2011 by P Burke   (Canada)

My first experience with Saudi Arabian Airlines, and most likely my last. From the initial boarding, a male flight attendant was rude and condescending to passengers. Once seated in assigned seat, the aircraft was not full allowing myself and another passenger to share the four centre row seats. However, before take off, a flight attendant repositioned the passengers in front of us, into our row stating the row was reserved. Although not pleased, I thought that they had good reason, perhaps a passenger who needed to lay down due to age or medical condition. However, once inflight it became painfully obvious why the row had been vacated. The cabin crew actually arrived with blankets and pillows and throughout the entire flight from Dulles to Riyadh, took turns sleeping. It was shocking, that paying customers were placed in this position so the attendants could sleep! The food was good, and adequate throughout the flight. The in flight entertainment initially appeared to be on par with other airlines, however the movies ended 1.5 hr into the flight, not to resume, and no explanation as to why. I was very disappointed with the level of professionalism extended by the cabin crew, in particular the male attendants. I will go out of my way to fly with another airline in the future, even at an increased expense if it means avoiding this kind of experience again.

SAUDI ARABIAN AIRLINES customer review :  23 April 2011 by P Smith   (Saudi Arabia)

RUH-LHR. Check-in ok except agent told me he had no lounge invitations left and I needed one to get into the lounge even though my ticket was J Class. I went to the lounge and negotiated my way in. The lounge in T2 at RUH is the best lounge at RUH though not the same standard as average lounges you would expect in most international airports. Flight on new B777, on which the IFE did not work. Cabin crew not very helpful though tried to be friendly. At meal service I was informed that I had ordered a special meal when I didn't. I was informed that I did not have a choice! I asked for a menu, as non had been offered prior to the meal service, nor had any fruit juices and after four attempts I was brought an UK arrival card! Eventually was given a copy of the menu after the service. Tried to use the massage function in my seat but it switched the same function on in my neighbours seat! Watched my ipod and read my book for the rest of the flight. I have flown this airline many times both in Y and J and the service is very it and miss with this episode being the norm.

SAUDI ARABIAN AIRLINES customer review :  10 April 2011 by Norman Mitchell   (UK)

JED–RUH operated by B777-200 in high density seating configuration with only 2 rows of First Class and the rest Economy in a 3x4x3 layout with a LCC style seat pitch. Most B777s in Economy have a 3x3x3 seating layout and the extra seat therefore results in narrower seats and aisles. This is perhaps acceptable for short haul domestic flights, such as this was, but this would be almost unacceptable for medium / long haul flights. Somewhat incredibly, a hot meal was served in Economy on this 1h 10m flight – a choice of Mixed Grill or Pasta with pitta bread, a cake and a Mars Bar. Water came within the Meal Box whilst soft drinks were offered separately along with tea and coffee afterwards. The flight crew were the usual Asian multi- nationals who were efficient, professional and cheerful. The flight left on time and arrived early – and all for US$ 75.

SAUDI ARABIAN AIRLINES customer review :  25 February 2011 by Iain Paterson   (UAE)

DXB-DMM-DXB was good, food excellent, staff excellent, aircraft old but in good shape. DXB- RYD-DXB complete opposite end of the scale, DXB-RYD plane kept ascending then climbing, crew were strapped into seats for duration, upon arrival in Riyadh pilot apologised for the unusual flight caused due to technical problems. Return flight must have been same B747-400 as described by other travellers, interior panels falling and fallen off, crew not concerned with safety, passengers walking up and down aisle while landing, crew take your seats announcement after we landed.