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SAS Scandinavian Airlines customer review :  21 October 2010 by J Jensen   (Denmark)

Copenhagen-Bangkok return in business. Short dinner service due to late departure, but food was really good. The seats are good for sleeping but are angled, not proper lie-flat. Second meal was good, best on the BKK-CPH flight. Staff efficient, check in quick, fast track security at both airports. Priority luggage arrived first at the baggage claim.

SAS Scandinavian Airlines customer review :  9 October 2010 by K Kanages   (Australia)

LHR to SVG return. The flight to Stavanger was pleasant, comfortable and well worth the price. We didn't get meals, but for the price it was worth it. On the way back the flight was okay. However we began to circle strangely out to sea, and nothing was being said to us. Eventually (maybe 30 minutes later) the captain said we were awaiting a call from LHR to land. When we did so the landing was quite bumpy and when we finally taxied in we were kept in our seats for what seemed to be a long time. Police then stormed the plane and arrested a man. Other passengers were whispering that the man was caught smoking in the toilets. Goodness knows why he had to smoke on a 2 hour flight! But other than that I think they were worth the money.

SAS Scandinavian Airlines customer review :  9 October 2010 by Alan Woolf   (Australia)

Business Class Bangkok-Copenhagen-Paris returning Dublin-Copenhagen-Bangkok. On all sectors the flight crews were excellent. On our return leg from Copenhagen the aircraft had to be changed due to technical reasons after all passengers were boarded. After just over 1 hour delay we were in the air after a replacement aircraft was brought to the gate. Passengers, luggage and food had to be unloaded and the loaded again and the new aircraft fuelled. During the delay the Captain walked amongst passengers explaining and apologising for the delay. The service, friendliness of flight attendants, and standard of food on all flights was very good. On the longer legs the sleeper seats were excellent offering plenty of room and comfort. We will have no hesitation in using SAS when we again fly out from Asia.

SAS Scandinavian Airlines customer review :  4 October 2010 by Dorothy Bishop   (UK)

Actual flight experience unremarkable, but impressed by ground staff. I was going from Aalborg to Heathrow via Copenhagen with a short transfer time. After I'd gone through security, I was called back. Staff explained my flrst flight was going to be delayed and they had rebooked me on an earlier flight. I guess it's in their interests to do this, to avoid having to put me up overnight in Copenhagen, but all the same, I was pleasantly surprised that they spotted the problem and dealt with it efficiently, so I got home to sleep in my own bed.

SAS Scandinavian Airlines customer review :  26 September 2010 by R King   (UK)

LHR-OSL. Lounge in LHR very good with excellent showers, good coffee and breakfast choices. B737-600 in good condition. seats just economy without anyone in the middle seat of the 3, fine for such a short flight. Excellent food and beverages, comfortable flight, great service. Would be nice to have a quick check line for customs on arrival Oslo as we ended up at the back of the line after retrieving our jackets.

SAS Scandinavian Airlines customer review :  22 September 2010 by D Cook   (UK)

ARN-CPH-MAN. The only disappointment was that food and drinks were not free. However, the selection was quite good. I was almost late for one of my flights and had to run from one end of the terminal to the other. Seeing that I was in a terrible shape by the time I got on board the aircraft, a friendly FA offered me a glass of water for free. The cabins in both aircraft were quite comfortable.

SAS Scandinavian Airlines customer review :  7 September 2010 by J Jensen   (Denmark)

CPH-FRA return in business class. Bag drop was without waiting, and fast track security very quick. Outbound only two passengers in business class. Very attentive service, and good food. Return had 4 rows of filled seats on a regional jet. Again very good service, and good meal. Far better than the Lufthansa offering on the same route.

SAS Scandinavian Airlines customer review :  31 August 2010 by Glenn Standish   (Poland)

Copenhagen to London Heathrow. A321 was clean and comfortable. Was impressed with aircraft cameras under and at front of the plane. The captain spoke excellent English and was informative throughout. Such a shame that we have to pay for food and drinks. Otherwise SAS would have been excellent as opposed to just good.

SAS Scandinavian Airlines customer review :  18 August 2010 by M Schmitt   (Japan)

NRT-CPH-ARN-CPH-NRT. NRT-CPH-NRT sectors on A340-300. In economy class the service was on par with most other airlines and food was decent. Disappointingly on CPH-NRT sector a mid-flight snack was never served but crew was diligent in walking the cabin with water. IFE in economy is not AVOD and selection of movies is limited. A good airline connecting Tokyo to Northern Europe and CPH is an easy hub to transfer through. However, SAS recommended 1 hr connections that are typical in CPH are great when schedules are on-time but can lead to delayed luggage if there's a bit of a delay.

SAS Scandinavian Airlines customer review :  15 August 2010 by G Ferrer   (France)

CPH-BKK. One word to describe SAS - mediocre. Food was tasteless/unappetizing and bathrooms were dirty with wet floor. Flight attendants couldn't care less about the cleanliness of the cabin. Inflight duty-free selection and prices a joke. Inflight entertainment focused on children's preferences, nothing for adults.

SAS Scandinavian Airlines customer review :  6 August 2010 by Paul Tyrrell   (Ireland)

Dublin-Bangkok via Copenhagen. business class. the 1 hour connection time on this service is dodgy. I missed my connection to Bangkok because of a 2 hour delay in the Dublin departure. I had to overnight in Copenhagen and was routed with Thai via Oslo the following day. The seating and service on Thai was ok. The return service from Bangkok was very poor - business class seat on SAS to Copenhagen was one of the worst I have encountered. It was obvious the crew have experienced many complaints from passengers as the cabin attendent kept saying to me that they only service the cabin and had nothing to do with the poor seats They encouraged me to write to SAS about the bad seating. There were only 2 toilets available for 54 business class passengers and I had to queue for over 45 minutes to use a toilet before landing. Toilets at the front were kept for the exclusive use of the crew. When they saw that many people were trying to use the toilets 1 hour before landing they did nothing to alleviate the situation by making the toilets at the front available. Shocking selfish behaviour by a crew that had obviously grown weary and bored with long haul travel. Would not use SAS again as they don't come anywhere near the standards of other carriers in the star alliance.

SAS Scandinavian Airlines customer review :  4 August 2010 by C Bougerol   (France)

OSL-ZRH B738 code-shared with Swiss. Aircraft very dirty. No IFE. Relatively expensive Buy on board catering which is bothersome because I was a LX passenger and I paid for a full service airline! Despite that, FAs were quite nice. It was a nice flight but in-flight catering was disapointing. On-line check-in was very good. Ground staff was very helpful.

SAS Scandinavian Airlines customer review :  1 August 2010 by Kevin Davids   (Denmark)

Frankfurt to Copenhagen. They should try and emulate Lufthansa when it comes to onboard service, and not having to pay for drinks. Also, they never put the air conditioning on until the doors are closed. All passengers sit there sweltering.

SAS Scandinavian Airlines customer review :  1 August 2010 by Max Meierhans   (Switzerland)

Reasonable airline but was better ten years ago. My first trip on a flag carrier which charges for water and sandwiches. Water is basic in the dry air environment of airlines. Just too complicated if the cabin staff has to organise the payment of a cup of water. What's next?

SAS Scandinavian Airlines customer review :  27 July 2010 by James Brownjohn   (UK)

MAN-CPH-NRT return. I looked for a good deal on business class as I hate long haul economy. SAS had a good deal and the timing was good. Short haul as you'd expect - the A340 seats were comfortable (but not as easy to sleep in as a 'cosy' economy seat), food excellent and FAs just right. IFE not that great - fixed screen and limited choice of films. A pleasant ride and worth the extra cost.

SAS Scandinavian Airlines customer review :  25 July 2010 by A Lepik   (Estonia)

Booked TLL-CPH-NRT return, TLL-CPH would have been via their codeshare partner (partly owned by SAS). Had to cancel and was told I'd receive 40% of the original price back within a week. Received some of it as expected, e-mailed them about the delay and was ignored. After calling, they told me to call another number and then another one. Finally got someone when calling their toll number, the CS person told me since the codeshare provider doesn't return the fuel surcharge and the previous CS girl made a mistake, I was out of luck. After I was told to "try" their Polish customer relations form, I got a reply promptly and the rest of the funds returned as promised. This was 3 months after cancellation, numerous phone calls and money spent on their toll numbers to get it resolved. If you can at all, don't use their services in Estonia - incompetent representatives will just waste your time.

SAS Scandinavian Airlines customer review :  15 July 2010 by J Armitt   (Norway)

STV-LHR-STV. I have been flying from Norway to UK for the last 31 years, mostly with SAS as they have monopolised most routes. Over time, I have witnessed SAS service drop from being one of the best in Europe to possible be in the bottom 3 or 4 of national airlines. Scandanavians are used to paying high prices and seem to equate price to quality - the expression "you get what you pay for" is typical and SAS have used this to the effect that their customers will think that by paying more they are getting more when in fact the opposite is true.

SAS Scandinavian Airlines customer review :  7 July 2010 : by Henrik Gustafsson   (Sweden)

FRA-ARN-LED and return in Economy. Very personal and friendly service. Very experienced staff, not so robot like as on some other airlines. Food and drinks for sale at reasonable prices, very tasty.

SAS SCANDINAVIAN customer review :  29 June 2010 : by S Pearson   (UK)

LBA-OSL via BRU. BRU-OSL return sector was with SAS. Busy flight and seat changed at my request just as boarding started - no complaints from staff at boarding gate for doing this. Flight busy but comfortable. Cabin crew offered free tea or coffee - out of the ordinary for this carrier as they normally charge about £2 for this service. Smiling crew and friendly service. OSL-BRU was fine, no free tea or coffee this time. Reluctantly gave pax in front of me some free water - "we don't do this normally"! Multi-lingual crew professional. Would use again for the price paid.

SAS SCANDINAVIAN customer review :  30 May 2010 : by S O'Brian   (UK)

London - Oslo - London. The aircraft was clean, but seat pitch not good - seat pitch on Norwegian B737-800 was better. SAS didn't provide any drink or food free on the flight. I had to pay to get some water - rather strange. The crew was cold, and as soon as they finished selling drinks and food they disappeared behind the curtain in front of the galley for almost the rest of the flight. The service on board has really gone downhill since last time I flew SAS 5 years ago.

SAS SCANDINAVIAN customer review :  29 May 2010 : by JeanLouis Vergaert   (UK)

Brussels Zaventem to Copenhagen Economy return. Bombardier Regional Jet 200, with decent seats. Web check-in, no free meal in economy (something I do not care about). SAS was punctual, the plane was good, check-in machines in Copenhagen are very good and plenty, so that is all we want.

SAS SCANDINAVIAN customer review :  13 April 2010 : by R Morty   (Germany)

I have flown several times on SAS, and not enjoyed it at all. I find it unacceptable that everything you might wish to eat or drink on SAS costs. I was on a Lufthansa codeshare flight, and if Lufthansa can provide free drinks and meals, why not SAS? After all, it was an international flight. On my outbound I had a ticket and was seated in W class and received my 750 miles from Lufthansa. On my inbound, on the same route, I was on a Lufthansa codeshare, under a Lufthansa flight number, but was on an SAS machine. In spite of being issued a ticket by Lufthasa in W class, I received a K class seat and 125 miles. I will not even lament not being able to earn any Miles-and-More miles on Norwegian flights operated by SAS. In my opinion, SAS should be kicked out of the Star Alliance.

SAS SCANDINAVIAN customer review :  26 March 2010 : by Philip Schmidt   (Denmark)

CPH-LUX and CDG-CPH. The first leg was flown in new CRJ900, seats were quite comfortable with enough legroom. Food and drinks (even water!) was for purchase - rather odd experience considering that this is the national flag carrier of three nations. It really felt like an expensive low cost airline. The return leg was in an A319, seats comfortable.

SAS SCANDINAVIAN customer review :  19 March 2010 : by L Mellor   (Sweden)

Stockholm - O'Hare - Stockholm, 2 Adults, 3 Children, 1 Infant. Great functional service. Managed to reserve bulkhead bassinets for both legs. Children's food selection fantastic. Toys and attentive service (particularly on return leg which was not full). SAS waved us through security at the gate (intelligent profiling?). Excellent fare through consolidator. Would recommend using O'Hare as a hub for SAS as its northern location doesn't seem to add much journey time and it has much better connections than Newark.

SAS SCANDINAVIAN customer review :  17 March 2010 : by U Maasing   (Sweden)

SAS is on a steady course downhill. I am an SAS/Star Alliance gold card holder for 11 consecutive years. I travel to Berlin 4-5 times a year, always with SAS. One of the reasons for my choosing SAS has been that I have always been able to get out to Tegel when my business in the city is finished and thus be able to work in the lounge. Now, without SAS even informing its customers, the Lufthansa first class check-in is no longer available if you are flying SAS, which means that you cannot get a boarding card there and thus cannot enter the lounge. However, the first-class check-in carries the Star Gold logo. It´s just SAS customers that yare treated as second class passengers within Star Alliance. Terminal D, where the SAS check-in is located has less than 20 seats for waiting passengers. Web check-in? No, no. Not SAS in Berlin. Considering that I even have to pay for a glass of water when flying SAS, I am just waiting for the final collapse of this once very good airline. It will not be missed. Air Berlin, here I come!

SAS SCANDINAVIAN customer review :  15 March 2010 : by P McCarthy   (UK)

LCY-ARN (operated by Cimber Sterling). City airport is a great start to the journey, and all formalities were completed in minutes. This flight on ATR 42 had just 19 passengers, which is probably why SAS are pulling it later this month. Very attentive, personalised service from the single flight attendant (little things like she put the catering items for sale on a tray and carried them around to each passenger to inspect), comfortable seats and on time. A great flight. ARN-LHR with SAS, B737-600 seemed new, seat pitch poor. Flight attendants were in great spirits and very welcoming. The purser came through handing out toys to any children. The only downside is the weird three-class system of Business, Eco Extra and Economy, all on the same seats. Buy on board food in Y is dear too, but the options are of high quality.