SAS SCANDINAVIAN   Customer Reviews and Passenger Trip Reports

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SAS SCANDINAVIAN review :  11 November 2008 : by Alan Mackenzie

Rome (FCO) to Copenhagen, having tried Airone CPH-FCO. A professional service, from web check in to deplaning. You are treated with courtesy without it being apparent. Nice clean aircraft with no broken bits and bobs.

SAS SCANDINAVIAN review :  21 October 2008 : by T Mahr

MUC-CPH-HEL in Economy booked at very short notice and at great price (about a third) compared to AY/LH. Both flights on time with an easy transfer in Copenhagen. Still no free service on board SAS flights in Economy with hefty prices for buy on board. Planes rather grumpy and old as the cabin crew. Will nevertheless fly again given the great price and the besides the service onboard painless flights and transfer in CPH.

SAS SCANDINAVIAN review : 18 October 2008 : by C Halvorsen

Customer Rating : 4/5

NUE-CPH-OSL-MOL in Economy Extra. I consider SAS one of the better airlines for intercontinental travel - in Europe they are more midfield. In Economy you have to pay for food and bev - except the breakfast in Norway, which is free, as is coffee or tea. But as I travel on a flexible economy ticket, I end up in economy extra, which doesn't offer much extra on board, mind (apart from free food and champagne if you should be so inclined). But the fast track security at Oslo and Copenhagen works really well. Canadair Jet between NUE and CPH (Cimber Air) was a bit scruffy and the flight attendants were not overly friendly, but polite. I find the Norwegian attendants to be the most helpful, but there seems to be fewer and fewer of them on the long-haul routes out of CPH and ARN. Airbus A321 to Oslo and Boeing 737-600 to MOL, both with ample legroom. No overhead screens on the Boeing though. Decent cold meals on international flights. All flights on time - and when the gate changed at OSL, I even got a text message to my mobile informing me of the change and wishing me a pleasant flight, which I thought was a nice touch.

SAS SCANDINAVIAN review : 16 October 2008 : by Stephen D'Arcy

Customer Rating : 4/5

Brussels - Copenhagen, economy return. Pre-flight check-in saved time and stress for my 07.00 flight and 06.30 check-in. FAs good, plane clean and comfortable; same for the return. SAS offer no "free" extras such as food and drink, this was only a 90-minute flight. This was my first experience of SAS - would use them again if they can keep fares comparable with Sterling and Brussels Airlines.

SAS SCANDINAVIAN review : 14 October 2008 : by Per Kop

Customer Rating : 2/5

Extremely expensive and the quality of the service is below average. On European routes you don't even get a glass of water if you travel economy. And everything starts with the poor professional skills of the flight attendants. If you want to travel business, forget about it. No difference in regard to the seat comfort, except that the middle seat is not occupied. Food is not great (just regular economy food type on other airline). If you have other choice, go for another airline!

SAS SCANDINAVIAN review : 2 October 2008 : by J Decety

Customer Rating : 3/5

ORD-CPH-CDG on Business class. The business lounge in terminal 5 at O'Hare is way better than the Red Carpet club in other terminals. Unfortunately, there is no free-access Internet service. Boarding the A340 was fast and we left O'Hare on time. Service onboard is professional, food okay. The seats (do not recline flat) are not really comfortable and do not match other business class seats such as on Air France, Lufthansa, BA. You keep sliding down and can't get a good sleep. Copenhagen is one of my favorite airports. The flight to Paris was on time. The seat is the same as in economy! I was out of Charles de Gaulle airport in minutes and found my was easily to the TGV station. Altogether a pleasant trip, but quite disappointed by the comfort of the seat.

SAS SCANDINAVIAN review : 29 September 2008 : by J Berge

Customer Rating : 1/5

It is amazing to experience the lack of generosity on this airline. Even if you pay a substantial price, you have to pay for water, wine, food, everything. Even when you travel from Oslo to for instance Madrid. Is it really possible to be so economical? I travel business class internally in Norway (I need flexible tickets), and the tickets cost a fortune - even then I have to pay just to get some food at all! And the food is terrible. Worst airline - stay away,

SAS SCANDINAVIAN review : 25 September 2008 : by Alf Larsson

Customer Rating : 4/5

ARN-AMSin C-class. It was a new and better service than earlier. Selection of three kind of hot food. Good wine served from "big bottles". Service very good.

SAS SCANDINAVIAN review : 16 September 2008 : by L Reinstein

Customer Rating : 3/5

MUC-CPH. C Class. MUC LH Business Lounge average with a middling array of afternoon snacks. No preferred boarding. Old MD-82 plane. Service attentive FA's with decent two course cold meal that should have been hot for time of evening. Nothing wrong here, but nothing special either.

SAS SCANDINAVIAN review : 15 September 2008 : by Francisco Pinyata

Customer Rating : 3/5

I never travel with SAS Braathens all the way to my ultimate destination. I always fly with them just to get to the airport elsewhere in Europe that handles larger aircraft than those flying from Oslo Gardemoen. SAS Braathens scores mediocre on almost every aspect of flying. Average service, average seats, average food selection (which you most likely have to pay for). But one thing stands out that this airline could improve on is punctuality. Almost every flight I've been with them was delayed one way or another. They don't even bother announcing the reason for the setback - they just tell you at the gate that wherever you're going - you'll be late. My last flight with them from Amsterdam to Oslo, the flight was delayed for over 2 hours and they didn't even offer any kind of snacks or refreshments. I'm complaining because they're not classified as a budget carrier. On a lighter note, they have the best coffee in the sky - now, let's figure out how to make the flight attendants refill your cup more often.

SAS SCANDINAVIAN review : 6 September 2008 : by K Hansen

Customer Rating : 3/5

Copenhagen - Beijing in Economy Extra: Four rows of Economy Extra are placed between Economy and Business Class on SAS Airbus 340. They go for around EUR 2000 for a roundtrip to Beijing, while the real deal in Biz cost you another 1000-1500 Euro. Economy Extra is considerably cheaper than C- class, but you will be sitting with the curtain right in front of you separating you from the luxury onboard (but no curtain will separate you from normal economy), so the message from the airline is clear - Don’t expect Business Class! In Economy Extra they have removed one seat in each row compared to normal Economy and made the seat a little wider. So you will be sitting 2-3-2 instead of 2-4-2. It does make a difference and if you get row 14 you will have heaps of legroom. The perks are not so great, however. Free alcohol, a choice between two menus, metal cutlery, real glasses, and a small amenity kit. Nowadays you pay for your wine and beer in SAS Economy, but in Extra it’s still free like it used to be in Economy a few years ago. Then again, if I flew Cathay Pacific, Singapore Airlines or Lufthansa I wouldn’t have to think about this at all, as they all serve it for free in Economy. The same thing applies to the meals. In SAS Economy Extra you get a choice between two meals – ordinary Economy Class meals, however – but you do get the choice after all. In Economy, you don’t. Again, Cathay will give you three main course choices in normal Economy. You will also get a small amenity kit with a shoe bag, toothbrush, shades and earplugs. You will get almost the same thing – except for the shoe bag – on a normal Singapore Airlines long haul flight. You will have Audio & Video On Demand in SAS Economy Extra, but not in normal SAS Economy. Again, other airlines – like Singapore - treat this to their normal Economy Class passengers, so it doesn’t really feel like luxury (by mistake, they loaded the movies for the homebound trip on the outbound flight, so the movies you choose not to see on your way to China because you thought they were crap, well, you would be watching them on the way back as you would have no other choice...). You will also have a power connection for your computer in Extra, which is great, except for the fact that mine didn’t work! So to sum it up, Economy Extra is not pampering luxury, it’s more like ’Economy as it should be’ or 'as it used to be'. It seems that the worse you make normal Economy the better your Extra product will look, and that seems to be the case here. SAS will upgrade you at the gate for 10.000 points, which is a good deal, but I wouldn’t fork out an extra EUR 1000 on top of my Economy Class ticket to sit here. It’s not worth the extra money, but worth the points!

SAS SCANDINAVIAN review : 2 September 2008 : by Tapani Vuola

Customer Rating : 2/5

HEL-CPH=BCN tourist class. Nothing worked - check-in machine did not recognize the second leg (by Spanair, the same consortium), the girl at check in suggested that I take the luggage out and re- check it in CPH, the next leg was overbooked. I lost my luggage, which arrived 32hours later - inbetween it was impossible to contact the lost luggage office, as they did not answer the phone. The first flight was with AVRO jet, very cramped, but friendly and professional crew. The second leg with Airbus 320 - sandwiches for sale, but did not accept credit cards. Too many "incidents" for one consortium in one day. Cannot recommend.

SAS SCANDINAVIAN review : 2 September 2008 : by G Thomas

Customer Rating : 3/5

Beijing to Stockholm. A reasonable flight but the inflight entertainment was pretty poor - lots of the films on offer were very old and just played on a loop. Since all the films were of different lengths you ended up watching bits of different films. Airlines such as Emirates are streets ahead in this respect. Staff fine, although I didn't have much need to call on them. Stockholm to London. Very disappointed that not even a complimentary cup of tea was offered - all refreshments had to be paid for. Not what I expect on a non-budget airline.

SAS SCANDINAVIAN review : 23 August 2008 : by Dan Ross

Customer Rating : 3/5

LHR-CPH-LCY. The flight to CPH was delayed from LHR by an hour due to the weather in London we were told, despite the fact that every other airline flying from T3 was ok. The plane was ok, and not full, but for some reason we had a person next to us when there were rows of empty seats. Disappointing to fly a full service airline, and then have to pay for food and beverage onboard. I did save £25 on the flight by buying my ticket from a travel website instead of SAS. The crew were fine and the plane ok. The flight back was an RJ operated by another company. Tight fit, but luckily we had a spare seat between us. Were able to get rid of a few Danish Kroner by buyng a drink onboard. Great to fly into LCY as it's so quick to get out and if you live on the east side of London so much better than Heathrow.

SAS SCANDINAVIAN review : 23 August 2008 : by Lukas Sveman

Customer Rating : 3/5

Stockholm-Chicago. This was my first flight in Economy Extra for long haul, aircraft was an A330. The check-in at Arlanda was quick and polite. I used my Star Alliance Gold Card to check in at the First Class check in-counter, the fast track security check point and to gain access to SAS Gold Lounge. I’m not certain about whether or not you get in to the lounge if you’re not an EBG holder. A330 felt fairly modern and clean. The seats resembled those in Economy, but were a bit wider and had a couple of inches of extra leg-room, which I appreciate. We shared restrooms with Economy – that felt a little bit on the cheap side to be perfectly honest. ISAS Business Class get a lot better restrooms with more space, and the difference in price isn’t that big. The seats were quite comfortable and in-seat entertainment consists of on-demand video screen mounted in the seat in front of you. As with other airlines, there were a couple of games and perhaps 10 films and tv-shows to choose from. Not as good as Thai Air or Air New Zealand, for example. The service was good onboard; the flight attendants were friendly and attentive to the passengers’ requests. However, the food serving was a little bit slow, but it’s just a minor detail. We were served a larger meal about one hour in to the flight, and then a smaller one before landing. The meals were far from Business Class-standard, but they tasted well and the servings were a bit bigger than those in Economy. Between these meals, flight attendants walked approximately two times to offer us some candy and ice cream – my guess is that they simply “borrowed” the baskets from the buffet in Business. All in all, this was a pretty pleasant flight. But the price difference compared to Economy is too big (I'm not so sure about "value for money" at Economy Extra).

SAS SCANDINAVIAN review : 19 August 2008 : by Mikkel Eld

Customer Rating : 3/5

AAL-CPH-SEA C-class. Seat is good in business class in the A340-300, also enjoy the bar-area during the flight. But the inflight meal is not good. Only 3 courses and a very reduced selection of beverages. Attentive cabin attendants. Good inflight entertainment.

SAS SCANDINAVIAN review : 16 August 2008 : by C Melville

Customer Rating : 2/5

LHR-CPH-Aalborg return. Flights almost always on time, and check-in is fast. However, for a full- fare airline I find it hard to believe that they operate their inflight service just like a budget airline. Food and drink onboard have to be purchased, and there's no inflight entertainment whatsoever (for the short-haul, anyway). The only reason I used SAS instead of, say Ryanair is that at least SAS fly to proper airports. The best part of using SAS in transit, however, is that you get to use the departure lounge of Copenhagen Airport, where it's possible to buy the best steak dinner in the world!

SAS SCANDINAVIAN review : 4 August 2008 : by S Martin

Customer Rating : 4/5

LHR-ARN-LHR. Aircraft clean and tidy, although the dear old MD80s are definitely looking a bit dated now. Check in and boarding efficient, nice crew on both flights, food and drink was good in both quality and price, baggage delivery was good although I imagine that can depend a lot on time of arrival.

SAS SCANDINAVIAN review : 30 July 2008 : by Kevin Halouska

Customer Rating : 4/5

Manchester to Copenhagen. Only a two hour flight in economy. Did not mind the older MD-80s. It is ridiculous having to pay for drinks including water when one is told to drink liquids and remain hydrated. Furthermore, it makes the cabin service that much slower.

SAS SCANDINAVIAN review : 26 July 2008 : by A Kierans

Customer Rating : 5/5

DUB-ARL. Check in fine - queue small and moved quickly. Economy Extra, so not a huge additional fare on Economy. Food best I have ever eaten on an aircraft - fresh bread, cous cous, chicken, salad. Cabin Crew attentive and friendly. Overall, a very pleasant experience.

SAS SCANDINAVIAN review : 19 July 2008 : by Luke Smith

Customer Rating : 2/5

Berlin Tegel to Copenhagen economy. Legroom was very tight, and even beverages cost outrageous prices. Flight crew was grumpy. This was an unimpressive airline.

SAS SCANDINAVIAN review : 19 July 2008 : by K Rasmussen

Customer Rating : 2/5

CPH-TYO economy. SAS is clean and friendly, but on a long haul economy flight, I have never had such poor food, cramped space, such controlled cabin temperature and poor ife movie selection. I will avoid SAS for anything in the future.

SAS SCANDINAVIAN review : 17 July 2008 : by Philip Karlberg

Customer Rating : 3/5

They should look at some of their partner airlines in the Star Alliance in order to improve. Lufthansa and Swiss are good airlines with the same (or a slightly more expensive) price in economy class where I always am satisfied with the service. SAS should look back and improve their service by taking its late 80ies early 90ies as an example. I wouldnt mind paying 1 or 2 euros more/ticket in order to get a cup of coffee and eventually a piece of bread on board without having to pull out my wallet on the flight.