SAS Scandinavian Airlines Customer Reviews and Passenger Trip Reports

SAS Scandinavian Airlines customer travel guide

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ATH-CPH. The last time I fly with SAS. No food on flights, no complimentary coffee/tea, not even a glass of water. Food was expensive, more like a low-cost flight at the price of a full service airline.

One disappointment after another. Oslo to Heathrow. No food and the items for sale are outrageously priced. Water should be free for anyone, but SAS only sells bottles. They do not offer quality, nor does it really offer service that is comparable to the cost efficiency and effectiveness of low-cost airlines or a competitor such as Lufthansa. Very disappointed again.

Customer service is non-existent! Our tickets had been booked months ahead with the family seated together and a bassinet for our baby but SAS decided to change this seating without notifying us. They left out the request for bassinet, split up our family with an infant, small children and my husband with a broken arm on different parts of the aircraft and then proved incredibly unhelpful in trying to correct the situation. They then refused to give us seating together on the flight we should have taken but instead offered us a flight two days later insisting we take the charges for new tickets. On top of this planes are always old and dirty. Service often rude and below standard.

EWR to OSL. The food is good and alcohol free during meals. It has video screen in back of seat, but its not on-Demand in Economy class. I had boarding passes printed by Continental giving me "Elite Access" (priority check-in and security). I did not have a window seat, so used the SAS kiosk to change seat. I had to go to SAS check-in and get a new boarding pass. However the agent tore my old boarding pass, when I got to security line I had to stand for 30 minutes, which I would not have had to if I had used my original boarding pass. The lack of consideration from the agent, who should have given me the option to change boarding pass at the gate.

CPH-BKK-CPH in business. Even if the service was a bit rushed, nothing to complain about. Great smiling FA's, good food and wines. Good enough AVOD, and the seats were nice because I don't like the 180% flat beds. Will use them again.

Airbus 330-300. Copenhagen to Chicago. Aircraft was very clean and friendly FA's. My kosher meal was never delivered even though reserved months earlier. Seats are small and cramped. No individual control of the A/C.

Edinburgh to Oslo. There were no exit seats available, I am 6 ft 8, and therefore I have no chance of fitting in the seats of the new 737's that SAS have acquired. In this latest switch they went from being one of the best in the class, with legroom measuring up with most other airlines, to being outcompeted by most budget airlines for legroom. Since there were no seats I could fit in, I was forced to stand for much of the 2hr + flight.

Barcelona to Oslo. No queues at check-in but we had some problems with our connecting flight from Oslo. Boarding started on time, cabin was too hot. No inflight entertainment, FA were nice and friendly, food on sale was too expensive. However the price was cheap, so can not complain.

CPH-LHR-CPH. Both ways in J-class. Very good service, excellent staff and 20 min early on both legs. A319 outbound and MD-82 return (they are a bit old and noisy in the rear). I like SAS because they have a nice record of on-time flights.

MXP-CPH-TXL. Old MD-82 aircraft with no service and indifferent crew. Everything had to be paid for and the food was awful. Flight to Berlin on CRJ900 - uncomfortable airplane. This short flight was bearable, they offer only a very small box of orange juice. My worst impression was CPH airport, had to check-in using the machines. Even tag labels had to be printed - staff were friendly.

OTP-CPH and CPH-SVG. I was very disappointed. The first flight had a delay of 1.5 hrs. My total flight time, without stopover was 5 hours, during which they didn't even serve a coffee. Unfriendly flight crew. On each flight, there were 3 stewardesses busy ensuring the comfort of the business class, that they forgot about other passengers, who were willing to buy a meal or a drink. I paid a lot of money for this ticket but will avoid them in the future.

ZRH-CPH-TRD-OSL-ZRH. Shame that SAS is going down the Low Cost Carrier route, I had good expectations that were not met. No complimentary coffee/tea on this long(ish) flight, and connections although easy enough, were fraught by chaotic terminals. On the return, significant delays of 90 minutes.

BKK-CPH-AMS return. The crew on every sector were lovely, especially long haul. The aircraft are older (MD- 80) and no difference in actual seats between Y and J on short haul services. The staff made up for it. It would be nice to have access to the upstairs lounge at CPH as a J class passenger - there's little to eat/drink downstairs.

Trip Rating :  3/10

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Cabin Flown:

Economy

Trip Rating :  9/10

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Economy

Trip Rating :  9/10

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Cabin Flown:

Premium Economy

Trip Rating :  7/10

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Business

Trip Rating :  3/10

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Cabin Flown:

Business