Home Page


Royal Brunei Airlines Customer Reviews and Royal Brunei Airlines Passenger Reports



PAGE

1 2 3 4 5 6 7 8
Bookmark and Share



Royal Brunei Airlines customer travel guide

Royal Brunei Airlines 3-Star Airline ranking

Royal Brunei Airlines Lounge Reviews

Royal Brunei Airlines Passenger Trip Reviews

Royal Brunei Airlines Economy class seat reviews

Royal Brunei Airlines Passenger seat tips

Royal Brunei Airlines Business class seat reviews




Royal Brunei Airlines Customer review :  29 August 2012 by Danielle Ladd    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We flew at the start of June to London, the flight was enjoyable, the captain gave regular updates. Food was actually very good, and they did their best to accommodate our 2 year old, if there were spare seats they moved us around so we had more room. Stopovers are short, about 1-2hrs at Brunei and 45mins at Dubai. I was happy with the service attendants provided and the plane was nice enough. Our TV didn't work on two occasions which was a nuisance, and on the way back at Heathrow it took much longer than expected for our gate to open which left a lot of people confused and frustrated, however I am not sure if this was the airlines fault or the airport. Also the in flight entertainment wasn't the best, not many movies or TV shows, was disappointing for such a long flight. Overall, pleasant experience and would fly them again.



Royal Brunei Airlines Customer review :  22 August 2012 by M Simpson    (Australia)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Had the misfortune of flying this airline on Saturday 11th August 2012. After leaving Manila for a 2 hour stopover in Bandar Seri Begawan this turned into a 30 hour stopover after the plane broke down! We were all left in the dark and had no idea what was going to happen, 5 hours later, staff informed us that we would be staying the night, we were finally bussed to a motel and stayed the night. The following day when we were about to take off, the Captain said on the intercom, that they had made a mistake with the weight calculation, and would need to take on more fuel. As a regular traveler, I will never ever fly with this airline again.



Royal Brunei Airlines Customer review :  2 August 2012 by James Gribbin    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Business class from Melbourne to London in late June, 2012, returning in mid-July. Excellent value for money. Whilst not new, the Boeing 777-200ER aircraft were cleaned and well maintained and departed and arrived on time. Cabin staff were attentive and looked after the nearly full forward section with charm and consideration. Royal Brunei used the United Airlines lounge in Melbourne and a generic, multi-airline lounge in Dubai where beer, wines and spirits were available, though none were served in flight. I found the three seven hour flying time (approx) "legs" (Melbourne-Brunei, Brunei-Dubai, Dubai-London Heathrow) convenient and the food and beverages served more than adequate. Whist the service was not up to the standard of other airlines, neither was the price. Criticisms include the use of Heathrow's ageing and distant Terminal 4 and the lack of dedicated Business class gates at Dubai and BSB. Overall an enjoyable experience.



Royal Brunei Airlines Customer review :  23 July 2012 by S Fitzpatrick    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

The price was right for MEL-MNL. Flights on time each sector, flight attendants friendly and efficient, food was OK for airline food. The wait time while transiting at Brunei was acceptable and with a good attitude was a fair enough airport. Will fly with them again.



Royal Brunei Airlines Customer review :  20 July 2012 by D Rose    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

First time and hopefully the last time. Return business flights from LHR to Dubai. Support staff very unhelpful with assistance. Additional baggage costs a rip off, with other airlines you can pre-book an additional 23 kilo at reasonable cost or even pay a reasonable charge at the booking in desk. It is cheaper to send baggage express delivery than Royal Brunei charges. Business seats are too close and shabby. Flight staff are friendly and good service provided. Airport staff are unhelpful.



Royal Brunei Airlines Customer review :  17 July 2012 by E Ng    (Malaysia)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I have to fly Royal Brunei every week with great reluctance. Out of 10 trips in 10 weeks, the plane has been delayed by more than 45 minutes twice, causing me to miss my flight connections. Let's not even talk about smaller time delays. When I was flying business from BWN to BKI on 19 April 2012, the flight was delayed and I was not going to be able to make my connection. I asked the staff in the business lounge whether she could switch my flight to Singapore and she said she had to ask her manager to come to a decision whether they could switch my flight. The manager took more than 20 minutes to arrive and because of that, they couldn't issue me a flight ticket due to the fact that we were too close to the boarding time for Singapore. The attitudes of attendants and the bureaucratic decision making hierarchy of Royal Brunei creates a highly antagonistic customer environment. In addition, for the past 3 months that I have been flying Royal Brunei, the online check in facility isn't available. Imagine that from a full-service airline! I prefer to fly budget airlines over Royal Brunei anytime.



Royal Brunei Airlines Customer review :  16 July 2012 by S Smith    (Australia)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Never again. Was seated directly in front of a school sports team, the boy behind me was emanating what can only be described as a stench. I soon realised it was his sports shoes. The stewardesses did nothing. It is their duty to solve such issues. Food was average - somehow they didn't have my vegetarian meal on the London-Dubai leg. Brunei airport is like a remote outpost with bathrooms to match. On the upside, flights were on time. Definitely a budget airline which explains the school group.



Royal Brunei Airlines Customer review :  6 July 2012 by EH Ng    (Malaysia)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I have to fly Royal Brunei every week with great reluctance. Out of 10 trips in 10 weeks, the plane has been delayed by more than 45 minutes twice, causing me to miss my flight connections. I flew business from BWN to BKI on 19 April 2012, the flight was delayed and I was not going to make my connection. I staff in the business lounge whether she could switch my flight to Singapore and she said she had to ask her manager. The manager took more than 20 minutes to arrive and because of that, they couldn't issue me a ticket due to the fact that we were too close to the boarding time for Singapore. The attitudes of attendants creates a highly antagonistic customer environment. In addition, for the past 3 months that I have been flying Royal Brunei, the online check in facility isn't available. Imagine that from a full-service airline! I prefer to fly budget airlines over Royal Brunei anytime.



Royal Brunei Airlines Customer review :  5 June 2012 by Alan Sargeant    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Bangkok to Melbourne. Attentive flight attendants with good service all the way. Food plentiful and tasty. Food was well presented and hot. Cabin attendants were cheerful and very pleasant. Seats were comfortable and enabled good rest especially between Brunei and Melbourne. Flights departed and arrived on time. Now my first choice for flights from Australia to Asia and beyond.



Royal Brunei Airlines Customer review :  29 May 2012 by Catherine Waters    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Melbourne to London return. Staff were attentive and catering was good. Seats wee comfortable and inflight entertainment of good quality. Toilets cleaned constantly throughout the flight. Our 11 year old doesn't travel well and was ill both ways and stewards dealt with this competently and compassionately. Actually liked the opportunity to get off at Brunei and Dubai although Brunei airport needs improving. You do need to go through security again both times which became very tedious particularly for those who were carrying water.



Royal Brunei Airlines Customer review :  28 May 2012 by Judy McLeod    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Melbourne-Bangkok return with a stopover in Brunei. A nice airline with a better-than-average economy class. The staff were friendly and efficient and the seat had better leg room than many. Very good value compared to other airlines on the route, and better service.



Royal Brunei Airlines Customer review :  8 May 2012 by Alan Sargeant    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Melbourne to Bangkok. Very good flight, friendly flight attendants and a tight connection in Brunei made easily. Seats were comfortable. No problems, food was good and plentiful. No alcohol served but told I could have taken a bottle of wine. Happily fly them again.



Royal Brunei Airlines Customer review :  2 May 2012 by J Wayner    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew LHR-MEL-LHR. Cabin staff are fantastic. Seats comfortable and aircraft clean. Have flown Qantas and Malaysia Airlines on the same route and ahead of Malaysia in all aspects. Far less stress and no drunks.



Royal Brunei Airlines Customer review :  25 April 2012 by Caroline Greenwood    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Melbourne-Heathrow over Easter 2012. Travelled economy class and appreciated both the value for money and the inflight service. Crew were very efficient and attentive. They routinely cleaned the toilets! Peaceful flights both ways and plenty of empty seats to snooze on, on the second leg to/from Dubai. Only grizzle is the efficiency of the airport staff at Brunei who struggled to issue Boarding Passes on the homeward leg to a tired and grumpy group of passengers.



Royal Brunei Airlines Customer review :  25 April 2012 by K L Strangwick    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Excellent service and attentive staff. Wide seating converts to full length bed. Innovative and satisfactory meals. Good selection of fruit juices. Good time keeping, seamless connecting flights. Enjoyed a very peaceful and restful flight from Melbourne to London.



Royal Brunei Airlines Customer review :  23 April 2012 by Al Zavalis    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MEL-LHR-MEL. Our expectations were exceeded. Value for money using economy seating was excellent. Seat spacing seemed better than our experience with Qantas. Gluten Free meals supplied for my wife were ok. Meals and refreshments were generally very good. Would be happy to fly them again.







PAGE

1 2 3 4 5 6 7 8
 


If you experience any problems submitting comments on the above link, please use our general   Feedback Page

 




top

back to top




| Home | Airline Opinions | Legal Notice | Airline Ranking | Airport Ranking | Advertise | Passenger's Choice Awards | Site Map | Contact Us | Links |

1999-2013  Copyright Skytrax