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Royal Brunei Airlines customer review :  10 October 2011 by P Ross   (New Zealand)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

AKL-LHR via BWN and DXB on Boeing 777, the return flight of my 549 fare. Service was attentive although the interior is starting to show its age. Inflight entertainment was adequate with a new selection of movies compared with the trip over. Food met expectations and staff kept us well watered.


Royal Brunei Airlines customer review :  4 October 2011 by N Buchanan   (New Zealand)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

NZ to London return. The seats are a bit old but comfortable and of sufficient length to fully stretch out. The food is of a very good standard and served at a time that suits the passenger. The 2 stops seemed to break the journey up into manageable sectors that allowed a leg stretch at approx 8 hr intervals. The entertainment system worked well and particularly in the audio sector the range of music was great. It is a great pity that they are ceasing this service latter this month otherwise we would definitely fly them again next year.


Royal Brunei Airlines customer review :  28 September 2011 by P Ross   (New Zealand)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Travelled Economy Class LHR to AKL via DXB and BWN. Paid 549 for a return flight which is basically half-price. Service was attentive and cabins well presented. Inflight entertainment was adequate - movies are on-demand if you use the on-demand interface. Same movies both legs though, so hoping they'll change the movies on the way back. Food met expectations, recommend the chilli fish. Drinks were offered at regular intervals. I am tall (6.3") and had plenty of room in Economy. I hear they are discontinuing the service to AKL but would fly with Royal Air Brunei again without hesitation.


Royal Brunei Airlines customer review :  19 September 2011 by G Pinner   (UK)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

I flew to Australia this year and as a diabetic traveller found the service onboard excellent, the cabin crew were extremely courteous, polite and helpful. The fares were economic and the aircraft comfortable. Overall very impressed.


Royal Brunei Airlines customer review :  11 September 2011 by M Halpenny   (New Zealand)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Auckland to Brunei. Plane is a leased Singapore 777-200 and seats have loads of room with good entertainment system. Plane was half full so had 3 seat between the 2 of us. It was a night flight with a 2am departure so while meals were good we were not hungry. Staff made plenty of water or juice runs almost every 20 mins. All in all a great flight and we were suitable impressed.


Royal Brunei Airlines customer review :  5 September 2011 by J Whitaker   (New Zealand)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Auckland to Brunei. Plane half empty, seats comfortable - seemed more leg room than most. Cabin staff helpful, but not always too efficient. Meals good with generous portions and choice. Be aware this is a 'dry' airline - no alcohol. Flight from Brunei to London packed, staff more efficient, well organised.


Royal Brunei Airlines customer review :  15 August 2011 by David Marsh   (Australia)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

First trip from Brisbane to Kuala Lumpur via Brunei. Extremely good value for money, crew are attentive and ensure you are well looked after. We travelled with a disabled child and the service was great. Stop in Brunei can be tiresome.


Royal Brunei Airlines customer review :  10 August 2011 by Deborah Dereham   (New Zealand)

 

Trip Rating :  5/10

Score 5 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Auckland to London was okay, considering the price. Gluten free option was just fruit so was starving by the time I arrived. Cabin crew from Brunei to London sat and chatted behind the curtain and it was left up to you to find drinks.


Royal Brunei Airlines customer review :  8 August 2011 by T Chong   (Malaysia)

 

Trip Rating :  5/10

Score 5 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

BWN-Auckland return on B777-200ER. Outbound food and service good. Unlucky for me on return route the food is poor, seat is Poor (seat cannot recline and hard).


Royal Brunei Airlines customer review :  30 July 2011 by A Pugh   (Australia)

 

Trip Rating :  3/10

Score 3 out of 10

Recommended:

No

Value for Money:

Yes

Cabin Flown:

Business

Food poor and lukewarm, seats comfortable. Service not great had to ask for a couple of drinks as only a bottle of water given the whole flight. Toilets not that clean and cabin staff all stay at front of plane behind a curtain and are not seen for most of the flight. Entertainment not great choice of films.


Royal Brunei Airlines customer review :  26 July 2011 by Jamie Hall   (Australia)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

On time and staff were brilliant. The food on all 4 flights was spot on, the only down fall for the airline is the Airport in Brunei. It is getting better with more shops but still a long way to go.


Royal Brunei Airlines customer review :  26 July 2011 by Ian Vagg   (Australia)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

Just returned from a trip to Shanghai from Brisbane in Business Class - first time in the 777's. The trip was excellent and price very low due to discontinuing Brisbane service, meals were good and service good. No alcohol is not a problem, you can bring your own but we did not bother - beds lie flat but ok.


Royal Brunei Airlines customer review :  19 July 2011 by Mehmet Kerimoglu   (Australia)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

KL-Melbourne. As a frequent traveller I found it impressive. They were punctual, kind and the aircraft was absolutely comfortable. No alcohol was served which was not a problem at all.


Royal Brunei Airlines customer review :  15 July 2011 by M Tapu   (UK)

 

Trip Rating :  2/10

Score 2 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Travelled with 3 small children from NZ-UK and found the flights adequate. Was put off Brunei entirely though by a rude air hostess during our 10 hr stop over in Brunei who wanted to take away one of our 4 seats as we hadn't paid for it but wouldn't give us a bassinette instead, meaning two adults with a child each on their lap for 16 hr flight. Was not impressed, its not like anyone was going to book the seat in that space of time. Got the seat back with some serious negotiation (she blocked it so no one could book it in the 5hrs till boarding) but got the impression the girl was bored and just wanted something to do! Brunei airport is incredibly boring so avoid long stops there! Thankfully I was well prepared for the kids so they coped well but we did find the stop frustrating in Dubai where despite having just a fuel stop, you have to get off, go through xray and screening again, find your gate and wait to board the exact same plane again - just for a 1hr fuelling stop. Not fun with kids. Not very friendly airline, but cheap.


Royal Brunei Airlines customer review :  11 July 2011 by Peter Scully   (Australia)

 

Trip Rating :  3/10

Score 3 out of 10

Recommended:

No

Value for Money:

Yes

Cabin Flown:

Economy

Planes could do with some servicing, for example most reading lights do not work. 3 out of my 4 flights were delayed, with the first by 4.5 hrs, though the Royal Brunei website still showed it as being on time. Half the meals were OK, half were inedible. A warning to anyone flying Royal Brunei - you will probably be forced to transit in Brunei where the poorly serviced transit lounge has a few overpriced souvenir shops, and any Duty Free goods will be "confiscated" by the security staff, even though they are sealed. It was cheap and I like the uniforms on the hostesses, though.


Royal Brunei Airlines customer review :  11 July 2011 by N Mohd Zain   (Melbourne)

 

Trip Rating :  4/10

Score 4 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Took Royal Brunei BI 422 from Spore to Melbourne-transit at Brunei. On arriving at Brunei we were informed that our flight was cancelled. We were asked to wait while staff arranged flight back to Spore at 1830hrs . On arriving at Singapore-went to transit desk and took our boarding passes. My 2 children and I spent the whole day just travelling from Singapore to Brunei and back to Singapore again!! On board SQ 237, to our disappointment, there was no Halal food for 3 of us as I presumed Royal Brunei staff will arrange for us. We were exhausted and hungry!


Royal Brunei Airlines customer review :  7 July 2011 by Pam Ogilvie   (New Zealand)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

We were delighted with our trip on Royal Brunei. The check in was easy, the seats and leg room good. We were very impressed with the staff. The toilets were cleaned more than I have ever seen on any other airline. Only downside was that it was quite cold for some of the flight but the air quality was good. Loved the day stopover in Brunei. So sorry they are discontinuing the service to Auckland.


Royal Brunei Airlines customer review :  4 July 2011 by Bruce Wileman   (New Zealand)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Auckland-London, Economy class. All in all an excellent experience and much more than I was expecting given the cost of the ticket, it truly surpassed all my expectations. Cabin crew were very attentive and always willing to help. We flew with a toddler and they took extra care of us. Our travel agent made an error and booked an infant meal when it should have been a child's meal, the staff went out of their way to find suitable food and made sure that the meals were correct on the next to legs of the journey. It was good to get off the plane in Brunei and Dubai to stretch your legs. The fasten seat belts sign did not come on for turbulence once the whole way from Auckland-London and I felt the flight crew were trying to avoid bad weather to make the flight more comfortable. Leg room was better than others I have flown on and the 777 makes for a smooth ride. Would highly recommend - it is a real shame that they are suspending this route from October as I would definitely fly with them again.


Royal Brunei Airlines customer review :  4 July 2011 by R Simmonds   (New Zealand)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

There were 3 of us flying NZ-UK return via Brunei and Dubai. This was excellent value for money, the seats worked out to be about 70% of what other airlines were charging for Business Class, and we thought that the service might have been compromised because of this but that was not the case at all. The cabin staff were very friendly, attentive and helpful. The food was good and there was plenty of it, also if you wanted to eat at different times due to having to work or wanting to sleep the staff were more than accommodating. The seats were comfortable and once you had mastered the controls it was easy to find a position that suited and there was a good sleeping position, between the 3 of us we averaged 7-10 hrs of sleep time each on the flight. The pillows and duvets were great and really gave it a "going to bed to sleep feel". Check in was fast and hassle free from professional staff. We actually enjoyed the 2 stop break up of the flight as it gave us a chance to stretch our legs and break the long journey into more manageable chunks. Yes, the interior is a little "tired" but I wouldn't go as far as to call it shabby and if that is the reason for the cheaper ticket then what great value for our money we got! Highly recommended!


Royal Brunei Airlines customer review :  4 July 2011 by C Devoy   (New Zealand)

 

Trip Rating :  4/10

Score 4 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

New Zealand-London with Royal Brunei and definitely would choose Air New Zealand next time. The food was abysmal, particularly the kids meals. I don't know of many young kids who would eat silverbeet! So the kids were exhausted and starving by the time we got here. The adult meals were unappetising and tiny. We will be taking our own food for the return flight! The extra stop over in Dubai was frustrating too. I would not recommend Royal Brunei to anyone travelling with children.


Royal Brunei Airlines customer review :  30 June 2011 by Peter Holman   (New Zealand)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

I have flown to and from New Zealand to the UK twice in 2 yrs and have had only one problem. The screen in front of me was not working, and eventually they found me another seat so I could watch a movie. However the Royal Skies loyalty programme for frequent fliers seems to be faulty, as my they have recorded my flights but not issued any earned miles. An e mail request for information resulted in a form letter that was not helpful.


Royal Brunei Airlines customer review :  27 June 2011 by Eileen Roddy   (New Zealand)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

Auckland-Heathrow return. A very good overall experience. Check-in efficient in Auckland and London. Cabin staff pleasant and attentive. Food very good, although choice of meal not always available. Good IFE, lots of movies but not the latest blockbusters. Seats comfortable and recline to almost flat for sleeping. Duvet and big pillows appreciated. Airport lounges were excellent. In Auckland had the use of Qantas lounge and in London the Etihad lounge - both very good. In Brunei the Royal Brunei lounge was very comfortable, all facilities very clean and the food was excellent. Would definitely fly Royal Brunei again.


Royal Brunei Airlines customer review :  20 June 2011 by Sue Rigato   (Australia)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

Brisbane to Hong Kong Business Class. The service and food was brilliant - not as good as Singapore however not far behind. I would definitely recommend them.


Royal Brunei Airlines customer review :  17 June 2011 by Christine Bradford   (UK)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

I have travelled several times with Royal Brunei Airlines and have had good experiences every time. The stopover in Dubai enables you to stretch your legs and the airline has provided hotel accommodation for long stopovers in Brunei. I have stayed in 2 different hotels there and both were clean, comfortable with swimming pools. Those who have a shorter stopover can take advantage of a free trip round the capital. I have always found that food and drink have been plentiful, and the staff helpful.


Royal Brunei Airlines customer review :  23 May 2011 by M Kemp   (UK)

 

Trip Rating :  6/10

Score 6 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

London to Manila via Dubai and Brunei. You stop at Dubai for 2 hrs, then a two hour stop at Brunei, makes the journey very long. Service was good, food okay but not enough tea/coffee served during the flight.






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