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Jet2.com Customer review :  2 May 2013 by N Dobbin (Northern Ireland)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Recommended

Terrible flight Belfast to Lanzarote return. Jet2 use a 737 for this flight, tiny plane so slightest sign of bad weather means you need to re fuel. Outward we were on Leeds Tarmac for 3 hours. Return stuck in Faro for 1 hour. Cabin crew said this refuelling happened on a Palma and a Murcia flight. Until I find out jet2 have bought some modern planes and aren't using 737s for these routes I will never travel with them ever again.



Jet2.com Customer review :  2 May 2013 by D Macleod (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Recommended

Glasgow to Tenerife return. Checked in on-line with no difficulties, easy bag drop at the airport. Boarding by seat number and fairly easy. Adequate leg room in 737-800 but the tiniest, most uncomfortable arm rests imaginable (I had a constant battle with my neighbouring passenger for the use of the arm est!), good and pleasant service and with plenty of information from flight deck. Landing aborted about 1 mile from touch down after a very bumpy approach which certainly shut up the noisy drunk a few rows in front of us but the second attempt was smoother with a competent landing given the conditions. On return we were bussed to the aircraft, this time a 757-200 which must have seen service in the Far East as the second language on the passenger warning signs was either Chinese or Japanese. Quite an old aircraft and comfortable enough but with the terrible arm rests. Twenty minute delay on departure with very little information from the flight deck throughout but arrival in Glasgow only a few minutes late. Good and pleasant service from the cabin crew and plenty choice for snacks and drinks. This was our fifth experience of using Jet2 and we would be happy to repeat the exercise. Perhaps seats are not as comfortable as easyJet's but added leg room does help.



Jet2.com Customer review :  29 April 2013 by G Pritchard (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Recommended

Flew with Jet2 for first time from Manchester to Lanzarote early April 2013. Departure delayed 10 minutes but arrived 20 minutes early. Cabin staff were pleasant and keen to help. The snacks looked better than the pre- booked meals. Flight deck information better than others and here I include Air China/Monarch/Qatar/Finnair. The seat pitch was also comparable to the aforementioned airlines. No IFE. The return flight was late leaving but arrived in Manchester some 15 minutes early. The Flight Deck and Cabin crew replicated the outbound crew in all respects. Following my pleasant experience my daughter flew with them to Rome and return and her experienced was the same. I am flying with them in June to Rome - enough said!



Jet2.com Customer review :  24 April 2013 by Kieran Canavan (Northern Ireland)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Recommended

Sunday 21st April on a flight from Murcia to Belfast. Informed at 9.40pm we would be landing in Dublin at 10.05pm due to a scheduled runway closure in Belfast. On arrival in Dublin we were informed that we would be escorted to Belfast by coaches which would arrive at 11.30pm. All passengers were directed to an open shelter out doors (5c temp) at 10.30pm. There were a number of children and elderly and infirm passengers many of whom were suffering from exposure by the time the coaches arrived at 12.30am from Ballymena to take the passengers to Belfast. Meanwhile the Jet2 crew were met in arrivals at 10.30pm by a taxi to take them to Belfast leaving their hapless passengers in Dublin. In over 35 years travelling around the world this is the shabbiest treatment I have every experienced by any airline.



Jet2.com Customer review :  17 April 2013 by S Ingham (UK)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Recommended

Jet2 is our budget airline choice but on a recent trip to Budapest we had to put coats, handbags and duty free under the seat in front on both outward and return flights so that the overhead lockers could accommodate the outsize carry on luggage. It is time this was stopped. The check-in staff should be more vigilant. These people are trying to avoid the cost of putting luggage in the hold but why should the rest of us sit cramped up with no leg room on their account. If you pay a fare you should be entitled to overhead locker room.



Jet2.com Customer review :  28 March 2013 by Allan Coates (UK)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Recommended

Return flight from Faro, 21st March 2013, LS 252 scheduled departure 11.50 am. Announcement at Faro, delay 35 mins due to technical problems, boarded 40 mins later, sat on the plane for over an hour, no movement from the departure point, minimal a/c making it extremely uncomfortable. After five announcements, water was offered. My son was waiting at L/BA had arrived at approx. 3pm after checking there were no delays before leaving home. Not at anytime was there any announcement of the delay. Eventually greeted with a 10 parking fee, after already paying 2 fee just to be dropped off. We have travelled to Portugal about this time of year since 1998,and had some other similar problems but not as bad as the last two years.



Jet2.com Customer review :  28 March 2013 by D Espin (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Recommended

3 hours late taking of going to Funchal. 2.5 hrs stuck on the plane, ran out of food /drink. Online check-in - not given seats together so had to pay extra. 2.5 hours late back to Leeds, 30 mins stood up on bus before allowed on to board plane, ran out of food/drink on return, 2.25 if you want tea but 4.50 euro if paying in euros. Will not fly with jet2 again.



Jet2.com Customer review :  27 March 2013 by John Prater (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Recommended

I was booked on Flight LS634 from Tenerife on 23/03/13 which was cancelled due to the closure of East Midlands A.P. We were looked after so well until we could be flown out on the 24th. A generous luncheon voucher at the airport, then quickly transferred to a hotel for an overnight stay with evening meal and breakfast included. Hearing what other carriers provided or rather didn't provide, Jet2 excelled themselves.



Jet2.com Customer review :  26 March 2013 by John McCormick (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Recommended

Our trip was from Leeds/Bradford to Madeira. Very impressed with the leg room. Like the way seats were allocated. Staff very friendly and helpful in the air and at the airports. Will check out Jet 2 first for next holiday.



Jet2.com Customer review :  25 March 2013 by D Cunningham (UK)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Recommended

Booked flights to Lanzarote from Glasgow on 2/1/14. Within 36hrs the flights were changed. The flights are now 4hrs later. Although it is only a nuisance for this holiday its about time that once times are advertised they cannot be changed. Hard to plan journeys that may include a transfer flight.



Jet2.com Customer review :  22 March 2013 by Harry Bratley (UK)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Recommended

Malaga to LBA. Old 737 showing lots of wear and tear. Although the inbound flight was early and boarding started 45 minutes before the scheduled departure time, we still left late due to the fiasco of boarding a full plane. Row numbers for boarding were announced to get the passengers at the back on to the plane first but, nobody could here what the Spanish ground staff were saying so, everyone just rushed to get on. The size of carry on bags is now becoming a big problem for Jet2 and they need to police this better. At check in we were asked if we wanted to check-in one of our 'wheely' cabin bags for free which we were more than happy to do. But obviously most passenger didn't and it was just chaos! My main complaint is that you can no longer receive 'My Jet 2' points on any Spanish routes. I will now seriously consider Monarch now that they are flying full time from LBA and their seats are much more comfortable.



Jet2.com Customer review :  19 March 2013 by Peter Hetherington (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Recommended

Booked our holiday in October 2012, flew to Lanzarote on 28/02/2013. Paid for extra legroom, when we boarded I noticed we did not have extra legroom seats as we had chosen, booked and paid for, I notified the stewardess who told me we should have been notified and we would get a full refund. This is not the point, if we had known there was no extra legroom we would not have booked our holiday with them. The same scenario on the return journey two weeks later, other passengers were also complaining about the non existent extra legroom they had paid for yet not received - just not good enough.



Jet2.com Customer review :  18 March 2013 by Paul Wallis (UK)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Recommended

Flew from East Midlands to Tenerife South, 2nd March with the return trip 16th March, aircraft was a 757-200 which was clean and tidy but showing signs of wear and tear. On outward flight booked extra leg room in seats Row 2 A&B, a complete waste of money as you are up against the bulkhead of the toilet, same situation if you book the Row 1 seats too, simply no extra legroom! The seats however are just so uncomfortable, the base has some padding but the back is like leaning against a plank of wood! After a 4 hour flight to TFS I had had more than enough! Return trip we had booked seats in Row 6 and indeed got the extra leg room which was ok, but the seats are still so uncomfortable, flight arrived half an hour late at Tenerife giving the excuse they had been held up by ATC as Tenerife was congested, however the flight just about made the time up on the return so no real problem. All staff were well turned out and very helpful, from the meet and great at the bag drop off, the cabin crew who were attentive without being over the top trying to sell their wares to the flight crew who were very informative a real credit to Jet 2. If they could sort the seats I really think they would take some beating.



Jet2.com Customer review :  12 March 2013 by J Willis (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Recommended

Manchester to Las Palmas and return, Excellent flights both ways on newer 737-800 aircraft. The cabin crew on both flights were friendly and efficient and the food and drink available to purchase was of good standard. The seats are a little uncomfortable however the legroom is more than adequate, over all I would recommend jet2.



Jet2.com Customer review :  7 March 2013 by A Taylor (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Recommended

Travelled to Tromso for cruise. Very impressed with communication and replacement arrangements when fault with plane at Gatwick. Unwell on flight and stewardesses caring. Efficient check in system both ends. Good size seat belts too.



Jet2.com Customer review :  4 February 2013 by David Maxwell (Northern Ireland)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Recommended

Took a Jet2 flight from Belfast on 20/01/2013 to Lanzarote but on the way back had to fly via Faro to refuel as they only use a 737. Lot of hassle and will not use again on this route. Crew were great but come on Jet put a 757 on this route.



Jet2.com Customer review :  25 January 2013 by J Williamson (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Recommended

Have flown Glasgow to Malaga and Lanzarote in the last 6 months. All 4 flights were a delight. Very quick check-in and friendly staff. Good legroom and comfortable seats. Planes clean and well ventilated. Food and drink reasonably priced. Price and flight times good. If possible will use Jet2 again rather than a certain other low price airline. Other good point is the 22Kg baggage allowance.



Jet2.com Customer review :  8 January 2013 by S Toulson (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Recommended

I travel with Jet2 probably 8 times a year, from EMA or Leeds Bradford, usually to Barcelona, Malaga or Tenerife. It's my preferred low cost airline, largely because of those hard, plastic seats! I fit reasonably well into the new 'skeleton' seats, but I can also use the tray table, which is unheard of on most flights, where they get jammed on my front part way down. I'm not allowed in the exit row extra legroom seats, due to being partly disabled, so I appreciate a bit of room in the rest of the cabin. I've never had problems with staff or delays - although this could be the signal for a bad flight when I go to Tenerife in 2 days' time! It's worth remembering, though, that delays are not always the fault of the airline.







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