Jet2.com

Not Verified | Our honeymoon started with a 27 hour delay. An absolute joke of a company. Flight to turkey cancelled from Birmingham airport in june told to go book into a hotel await further email details. We decided too drive home 30 mile away we were told email would be by 7pm that evening. 7pm came and went so did midnight, following morning drove back too the airport to be told flight rearranged for 3.30 that day. Drove back home later, drove back to airport, 3.30 came and went flight eventually left at 7pm a 27 hour delay. Now 6 weeks later still waiting a response to the claim that went in - jet2 does not have a customer service dept. Countless emails sent too which they do not respond too. Thus is the response I got 2 month later. Thanks for emailing Jet2holidays. I’m sorry for the delay in your response whilst we investigated this for you. Whilst we do everything we can, to avoid delays and cancellations of flights, at times circumstances outside of our control, mean this isn’t always possible. I understand how disappointing it would’ve been to arrive at your hotel later than you expected. Whilst we advise on our website that we cannot guarantee the time you will arrive at your hotel due to flight delays; I can see that this doesn’t lessen the impact this would’ve had on you both. You can find out more information about our delay policy Here Although I cannot compensate you for the partial loss of your holiday or expenses incurred in your journeys to the airport, you may wish to speak to your holiday insurance provider who may be able to help you further with this. Kind Regards, Customer Service Executive

✅ Trip Verified | Absolutely fantastic from start to finish. Found some aspects of the service as good as business. Have never been so impressed with a budget / charter carrier.

Not Verified | I flew from Nice to Leeds Bradford July 2022 return. No complaints at all. On return Baggage drop the evening before at Leeds Bradford staffed by busy and very pleasant helpful staff. The next morning 4am long queues. Staff were helpful and cheery. Jet2 staff on board aircraft were great calm and professional. Thank you for making it all less stressful.

✅ Trip Verified | Our flight was repeatedly delayed and eventually cancelled resulting in 19.5 hours spent in the airport overnight, there was no offer for water/food and no sleep. We were offered a hotel by the Jet2 rep at the airport but this was never received. We found that the Jet2 rep was swamped and unable to help. We found that claiming support/refund/compensation through Jet2 customer services was a challenging and long/drawn out process. To add insult to injury we got COVID19 whilst stuck in the airport. We were forced to arrange alternative travel arrangements at some personal cost, which we felt necessary because Jet2 did not have control of the situation. We will never fly with Jet2 again and advise all friends and family against doing so.

✅ Trip Verified | Party of 4 flew on 24 June from Manchester T1 to Nice T1, one person requiring wheelchair assistance. Jet2.com staff really helpful, took us straight to check in and baggage drop, no queues! Manchester Airport wheelchair assistance staff were kind and efficient, we chose to push our friend, directed to go through fast track security, it was busy but moved fairly quickly, very easy and well organised, security staff friendly. Priority boarding via the air bridge was easy, Jet2.com staff helpful and kind. Good flight only a few minutes late, wheelchair assistance waiting on arrival in Nice worked brilliantly. Similar excellent experience on return flight on 27 June. Can’t speak too highly of Jet2.com and the assistance service at Manchester and Nice.

Not Verified | We checked on flight radar before leaving the hotel to find our flight delayed but according to the rep it was on time. Getting to the gates was straight forward but we soon realised there was a problem when we found out 4 flights from the UK were all delayed by around an hour. The staff fed us some cock and bull story about why the delays had happened. The gate was rammed with travellers, not enough seats for everyone a lot had to sit on the floor. Terrible service Jet2.

✅ Trip Verified | They are low-cost, no IFE (take a good book to read),no free food , but reliable and honest, with transparent pricing and their inclusion of 22kg luggage in the ticket price makes them a deal cheaper than lots of other low-cost carriers. Until my last trip the worst I could say was that the music they play over the PA during boarding was loud and irritating, especially as they seem to be only prepared to pay royalties for one song played ad nauseam. However on my last trip the mighty have fallen. Departure of the flight was delayed by a whole hour, not much of which was made up during the flight. The only explanation was "operational reasons" which could mean anything from an unfavourable conjunction of the Planets upwards. On the return again delayed, albeit by only 40 minutes, which was never even mentioned at the Airport or on the aircraft I was disappointed and hope, in future, they will buck their ideas up and I was just unfortunate with this trip but overall must do better.

Not Verified | Dreadful uncommunicative airline. We have needlessly spent hours at Birmingham airport today as they failed to communicate a long delay. We only have a short time In Barcelona and this airline has ruined it. It appeared on the notice board about the delay long before they had the decency to notify us. Never again.

✅ Trip Verified | I feel the need to say how pleased we were with our recent flight too Antalya from Bristol on 25/2/2022. The crew going out to Antalya from Bristol was absolutely amazing. . As for disembarking from the flight the control they had by ensuring each row left the plane in order was to me amazing. Normally you are all trying to get out of your seats at the same time. The return flight from Antalya was a Wonderful experience too. I can only say it was the first time us using Jet2 but it definitely will not be our last. Well done for a first class service from a very grateful customer.

✅ Trip Verified | Flight delay for 6 hours, they made us wait for 1 hour and put us on plane under the rain! Cabin crew are very rude and disrespectful. My daughter didn't have a pushchair when we landed in Amsterdam! Lost! How could such a thing happen? My daughter does not have a pushchair at the moment on holiday. I never recommend this airline!