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JET2.COM review :  3 February 2009 : by G Wilson

The worst airline I have travelled with. They are a bunch of cowboys. It started with the booking. We were three travellers and when we tried to book together, the price per seat was £20 more each (before the added percentage for just paying), than if we booked seperately but added to their 'shopping cart', which is what we did obviously. Our flights were Edinburgh to Chambery. We were late both ways, and they lied to us about the reasons (airport said it was due to the plane being cleaned, which it hadn't been, and pilot said it was due to the ground staff not providing bus to get us to the plane - someone is telling lies!!). When we arrived in Chambery, we had all our luggage except our snowboard bag, in common with many others on the flight. There was no announcement and we waited in the chaos of the airport with no information being given until someone went and asked at the airport information desk. They advised the bags had been left behind. Considering they knew this on the plane, they could at least have told us! We received a letter from jet2 advising they did not deliver on to to your resort if the luggage was delayed. They also advised they would phone us when it arrived and we were free to collect it then. We searched for their representative in the airport and even put out a tannoy for them. After 2 hours, she appeared and was the most unhelpful rep I have ever met. She advised that it was in the small print that there was nothing we could do to get our stuff delivered, despite the fact it would cost several hundred euros to come back and pick the bag up, not to mention the time out our skiing holiday! She refused to give us a customer service number, and said there wasn't one, and that even she didn't have one - a lie, since I found one on their web site. No one from Jet2 phoned us, and we only found out our bag had arrived because we kept phoning Chambery airport and it appeared a couple of days later. I have read through all the terms and conditions now and I cant find any clause saying they dont deliver baggage that is delayed by them. Oh, and when we asked the reason for the delay, we got a story about it being something to do with the weather conditions, so they didn't put all the luggage on, yet other flights from Glasgow to Chambery arriving at the same time seemed to manage it! Dont book with them, let them go under in the the credit crunch.

JET2.COM review :  2 February 2009 : by G Ward

MAN-TFS return. It has to be said that the final ticket price wasn't all that low cost in comparison to the alternatives. Jet2 baggage allowance is 22kg for checked in luggage and 10kg for hand luggage. Considering the sporting nature of my trip and the extra equipment I was carrying this was a significant factor in my choice. The aircraft was a B757-200. While the cabin had a slightly well used feel to it, it wasn't dirty or tatty. While Jet2's leg room is nothing fantastic it is not the worst I've experience when flying to Tenerife. Thomas Cook get that award. The seat in general was comfortable enough, although the aisle seat arm rest is of a type that can't be raised. No inflight entertainment as standard. You can hire portable video players on board. I pre-booked meals at the time of booking and food was remarkably good for such a flight and by doing so I probably saved money (or had better value for money) over those that chose to buy a snack and drink on board. The cabin crew both out and inbound were great. The flights were on time. Jet2 have done a good job of wiping out my preconceptions about low cost airline travel - I was very pleased with my flights and service.

JET2.COM review :  24 December 2008 : by Robert Battersby

Leeds-Dusseldorf-Leeds. Jet2 check-in area at Leeds good with very fast check-in. Outward flight left on time. Return flight 30 mins late. Ground staff friendly and helpful. Flight attendants are ok but need to smile a little bit. Leg room a little cramped but overall good for a low cost carrier.

JET2.COM review :  15 December 2008 : by Martin Hampson

MAN-TFS-MAN. Cabin staff were attentive and efficient. The only complaint is the restricted leg room, but so are the other companies.

JET2.COM review :  5 November 2008 : by D Paton

Paid for seats on flight as this allowed you to pre check in and drop off baggage and not have to wait in line at check in. But when I got to Edinburgh airport the drop off facility was not in use there nor at Murcia, so I paid for service they did not provide.

JET2.COM review :  4 November 2008 : by Leslie Cadwallader

MAN-PMI-MAN First time with Jet2.com and we only booked with them because their October flights are released well in advance of those of easyJet. Checked in at airports as it was cheaper and at both ends was quick and efficient. Flight crews pleasant and hardworking: chief stewardess on the return flight even negotiated seat changes so that one couple could sit together. Aircraft were not the most modern we have flown on - 737 out and 757 back - but were tolerable for flights of just over 2 hours. Minimal delay on outward flight while return flight left ahead of time and landed 25 minutes early. Only gripe (apart from the extra charges like fuel surcharge) was the chill on the outgoing plane when we boarded, especially when we sat down on the "leather" seats. There were more than a few sharp intakes of breath as passengers dressed for a week in Majorca touched down on cold leather!

JET2.COM review :  27 October 2008 : by W Mabbott

Customer Rating :  3/5

Used Jet2 and booked flight online easily - went through booking procedure yesterday and price started at £87 then + hold bag + golf clubs + fuel charge (£12 short haul) ended up at £166 then at the end 1.75% of charge to pay by debit card, never heard of anything like this for paying by debit card so did not proceed. Rating below for last trip.

JET2.COM review :  23 October 2008 : by E Wilkinson

Customer Rating :  2/5

We travelled Newcastle to Rhodes. Our flight was delayed whilst the crew decided how much luggage they could take, as they couldn’t take enough fuel for both passengers and suitcases. Although we only had 2 cases, we had inadvertently paid for 4 when we added Jet2plus to our booking. As we boarded, we told the Dispatcher that we were travelling on to Symi from Rhodes that evening and could he do his best to ensure out luggage was loaded, but when we arrived, only one of our cases had travelled with us. Swissport were less than helpful and would not give me a receipt for the missing case, and were reluctant to give me a number to ring. With loads of difficulty, we finally located it on Friday night, not wonderful when you’re only on holiday for a week! We were told the fuel fiasco was because of head winds, but friends who travelled with other airlines actually arrived early. As you can imagine, we were a little apprehensive about our return. We were almost first in the queue at check-in. The face of the girl at check-in said it all. Despite having again paid for 4 bags instead of 2 and paying to choose our seats, we were not on her list of passengers. As the flight was not full, we boarded - but how does this happen? Once again, there was said to be a problem with head winds. How amazing! In both directions? So we diverted to Prague to re-fuel adding some considerable time to the flight. Looking at the plane on the ground, it would seem it just isn’t large enough for a flight of that duration.

JET2.COM review :  16 October 2008 : by Michael Symes

Customer Rating :  4/5

Flown with Jet2 twice and no issues, apart from having to call the customer service team in India! Ridiculous situation that lets down a relatively good airline. I recognise that like all budget airlines you are in the hand of the gods when it comes to delays etc - they take the cheapest slots and run to schedules that most full service airlines couldn't manage.

JET2.COM review :  6 October 2008 : by J Watt

Customer Rating :  3/5

I have just returned from Tenerife, flying with Jet2.com. The outward journey was okay. We were in the extra leg-room seats as I am tall. I was annoyed at the cabin crew giving the seats across the aisle to a couple free of charge. The aircraft was dirty, looked to be suffering greatly from wear and tear. Sitting next to the doors it was clear that someone had been messing around with the seal as it was mis-shapen and missing in parts. Also, my seat creaked and felt like it was at breaking point, particularly during take-off. The drinks are expensive. £3.50 for a beer. The cabin crew were pleasant.

JET2.COM review :  3 October 2008 : by Barry Taylor

Customer Rating :  1/5

I have been trying to obtain compensation from Jet2 since 23rd May, 2008. Many letters have been exchanged - it usually takes the customer care team around a month to reply to anything, using the excuse that they are busy - I wonder why? I have written to the Chief Executive on a number of occasions, and like your previous poster, have never received any acknowledgement. I was finally offered a refund on the 1st August, but to date have received nothing. I have, therefore, written again to the Chief Executive today, so we will await the outcome of this communication. Customer service is obviously a very low priority to Jet2, and I could never recommend them to anybody.

JET2.COM review :  3 October 2008 : by J Brewer

Customer Rating :  4/5

Leeds to Palma return. Requested seats near to front for my wife's medical condition - alas this had been overlooked at check in. Knowing that the 757 aircraft had toilets to the rear we took seats there. Landed 25mins late in Palma - problems again with only half the baggage being unloaded due to jammed hold door, eventually got our cases after one and a half hours delay. Return flight good , got our required seats, service and staff very good. B757 aircraft clean and tidy but I gather the airline has suffered one or two long delays this summer with some of the 757 fleet.

JET2.COM review :  2 October 2008 : by R Dover

Customer Rating :  1/5

From booking flights from Manchester to Budapest in Feb 08, to travel in Sept 08, it has been a nightmare from start to finish. They cancelled the flight 10 days after we first booked. We sent 3 e-mails regarding changing the dates all, of which they chose to ignore. We ended up phoning customer services twice, which when we got our phone bill had cost over £12.00. When we checked online at our account the names were incorrect, please check on this before you get to the airport. Come the day of travel, everything was going well, check in and boarded fine, no probs. When all seated and ready for take off, we were told we had missed our slot and would have to wait at least an hour before take off. After 1 hour 15 mins to our relief we began to taxi to the runway, only to be told there was a technical fault with the plane and would have to return to let the technicians look. So we sat over another hour in a compound while the plane was checked over. Nothing could be done with the plane so we were bussed back to the terminal where we were dumped in a waiting area and told to listen out for announcements regarding the flight. Customer service was terrible after 2 hours £4 vouchers were available but this was never announced, we heard through word of mouth by other passengers. Some passengers never received theirs. Finally after waiting 5 hours in departures we departed, after a plane that had travelled from Nice had come to our rescue. We flew out at 9.30pm, 7hours after the original time of 2.30pm. As we were only on a 3 night weekend break this meant that we lost the whole of our first night in Budapest. Return flights were 1 hour 15 mins delayed which we could cope with, until we realised that instead of flying back into Manchester we were flying back into Leeds, where we would be taken back to Manchester by coach. The excuse was yet another technical fault, but the truth is there were 8 passengers only flying to Leeds and the rest were on the Manchester flight. They were just filling up the plane. So we ended up being delayed over 3 hours. Maybe we have been unlucky, but we won't chance it happening again so will avoid JET 2 at all costs.

JET2.COM review :  29 September 2008 : by Dave Wilson

Customer Rating :  2/5

They appear to be on a downward spiral with customer relations. Their hidden costs are disgusting plus they have lowered the baggage allowance to 17kg and increased the cost for baggage taken on board. We have used the airline since it was launched but like many of our friends we are very unhappy with their service and using alternatives. Only yesterday I tried their web site to book a flight to Tenerife for my self and wife for October - the final bill was in the region of £1000. Needless to say I just did not bother.

JET2.COM review :  29 September 2008 : by W Young

Customer Rating :  4/5

Edinburgh to La Rochelle return. Check in at both airports straightforward. Both flights on time. Cabin staff helpful and polite, planes were clean. Legroom was fine - we booked three months ahead and got return flights at £90 each. By date of flight price had risen to £150. Worth bearing in mind. This is the second time this year we used Jet2.to go on that route. No complaints at all. We will use them again.

JET2.COM review :  16 September 2008 : by P Green

Customer Rating :  3/5

Flown Jet 2 quite a few times. Nothing sparking to say about them but nothing bad. Be careful when booking - expect charges to be added onto price shown after tax is added, they are a bit naughty in that respect (allow £30ish per fare for baggage, fuel charges etc ) read the small print & take time with spellings of names etc, also be wary about baggage weight, they will have you if you are 1 kg over. If you take all the above into account before booking & get it right they can still be good value. We have always flown on comfortable aircraft, flight attendants have done the job well - their snack trolley can be expensive. No inflight entertainment, again take your own. We have never experienced major delays, quite a few times we have landed early.

JET2.COM review : 9 September 2008 : by K Duffy

Customer Rating : 2/5

Venice Marco Polo - Leeds Bradford. On Arrival at Marco Polo Airport, the gate number was not displayed at 2 hours prior to departure and when we eventually got to Check-in, there were only two desks with the queue extending to the entrance of the airport! We were impressed with Marco Polo - a modern and airy airport however our experience with Jet2 did not improve as the flight was pronounced delayed for 1/2 hour. With an average fleet age of 20.5 years, Jet2's B737-700's are showing their age with an aged interior and exhausted fuselages. The crew were friendly and inflight magazine enjoyable ; but the products on sale (most notably the sandwiches) are poor in quality in comparison with the price. As we begun our descent into LBA, the cabin crew had the nerve to ask us to clean our seating area and arrange the seat pocket for the next passengers - unbelievable! Finally, Leeds Bradford Airport was (as usual) chaos with hour long queues for immigration and bus timetables not displayed anywhere in the terminal or in the bus area. I would not fly Jet2 again partly because of Leeds Bradford airport and the airline's aging fleet.

JET2.COM review : 8 September 2008 : by A Macdonald

Customer Rating : 4/5

Newcastle - Pisa return. Very good flights in both directions, cabin crew friendly and professional. Snacks and drinks are possibly overpriced but you don't have to buy them. The seats were no more uncomfortable than any other airline, although they did seem very narrow. A baggage handlers strike at Pisa airport on the return leg meant a 4 and a half hour delay, but it wasn't the airline's fault and we did get home in the end!

JET2.COM review : 5 September 2008 : by Simon Garner

Customer Rating : 4/5

LBA-CDG Return. Checked in online outbound, very quick and easy. We were on one of their oldest 737-300s - the one with the Yorkshire colour scheme. This aircraft needs an urgent refresh as seats were ripped and there seemed to be a lot of graffiti on the seat backs. Couldn't check in online for return leg, however check in was efficient. The return aircraft was in better condition but still felt well used. Jet2 seriously need to invest in their ageing fleet.

JET2.COM review : 27 August 2008 : by R Roberts

Customer Rating : 3/5

Been using Jet2 since around 2002/3. At first they were great but the hidden extras during the booking process, specifically the fuel surcharge and the extortionate credit card fee (per person) are getting worse. This is an airline that is getting complacent, the service is variable. A message to the CEO - We are not stupid, we know that nothing is for free, please be up front with the charges otherwise I'll be off elsewhere!

JET2.COM review : 20 August 2008 : by Michael Mitchell

Customer Rating : 1/5

Leeds -Tenerife May. Paid for baggage and Golf clubs upfront. On return flight in spite of us showing documentary proof of pre-payment were told in a very aggressive manner we had to pay 33euros each carriage for clubs or we would not fly. On trying to reclaim money on return, we made several phone calls to inappropriately named Customer Care at 50p per min (no e-mail address available) without result. Wrote 2 letters to Customer Care. No result. It took 2 unacknowledged letters to CEO to get money back - no compensation for expensive phone calls or inconvenience. We now try other airlines first and have just paid £30 extra each to fly Monarch.

JET2.COM review : 20 August 2008 : by P Lambell

Customer Rating : 3/5

Leeds-Venice-Leeds. The usual ageing 737's but comfortable enough. Cabin crew pleasant. Didn't bother with onboard catering (bangers and mash on one leg), even when the price was halved later in the flight. We'd checked in online for the outbound but the website printed coupons with barcodes missing. Check-in at Leeds for the 0620 departure very efficient. On time on the outbound, about 20-25 minutes late on the return because of desperately inadequate check-in for a full planeload at Venice Marco Polo.

JET2.COM review : 20 August 2008 : by Bill Brierley

Customer Rating : 3/5

I have flown quite a few times with jet2 - they have now become very greedy and sneaky with charges. I also made a mistake with my daughters name and was charged heavily. Call centre useless and costly, not even 24hrs. Had to write in and complain. In their small print it said something if it was a genuine mistake then this would be taken into consideration, or words to that effect, waited long time for reply only to be no again. This time last year I was promoting jet2 to friends etc but not now. They need to be up front with their costs and the booking form i would say is illegal. No probles with staff on planes or checkin etc just their underhanded tactics. You shouldn't bite the hand that feeds you, take note jet2.

JET2.COM review : 15 August 2008 : by K Berriman

Customer Rating : 1/5

Jet2.com wanted £122.70p for a mistake in a child's name. Thats customer service for you

JET2.COM review : 14 August 2008 : by C Booth

Customer Rating : 2/5

Did online check-in for Jet2 LBA-CDG recently as I thought it would save me time at the airport. At the bag drop we had to repeat the procedure again. The online check-in is supposedly free but without selecting and paying for seats first, it is not possible to proceed to check-in. Gained nothing by doing online check-in but of course, it did cost me. I was therefore a bit wiser on our family holiday flight LBA-Faro. We just went straight to check-in at the airport and were through in a matter of minutes. Don't be fooled by being charged for the online check-in and seat selection. A large number of people on our outgoing flight had paid for their chosen seats, extra legroom etc to find it was just chaotic and did not get what they paid for. Also - no catering suitable for vegetarians on flight!

JET2.COM review : 12 August 2008 : by W Grant

Customer Rating : 1/5

We too paid for extra leg room seats on an inbound flight to Manchester from Palma, but only got 2 out of 4 and this was after the rudest check-in clerk had made us carry dirty washing through the airport, whilst charging us 72.00 Euros for being slightly overweight. I know that other people on the flight were not charged and on reflection, as our clerk was adding it up on her fingers I suspect her calculations were wrong. The plane was dirty, but whilst the ground crew in Palma were unprofessional and disinterested, I must praise the onboard crew, who were pleasant.

JET2.COM review : 29 July 2008 : by T Genway

Customer Rating : 1/5

LBA-CDG with Jet2.com. Flight over an hour late. Aircraft was the normal 20 year old Boeing 737-300 showing its age. Overhead controls and light fittings broken. I don't like the way Jet2 has a fuel surcharge which is not included within the other taxes during the booking process. Other airlines I fly with don't seem to do this. Not impressed.