Home Page

 

Jet2.com Passenger Reviews and Jet2.com Customer Trip Reports



PAGE

1 2 3 4 5 6 7 8 9 10
Bookmark and Share







Jet2.com Customer review :  22 August 2013 by J Spittlehouse (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Recommended

We booked a package holiday with Jet2 to Tenerife on 13th August and from beginning to end our experience was just fantastic. Flights were on time, check in smooth, staff helpful and friendly. Return journey was just as smooth. We were well looked after during the flight and arrived at Leeds Bradford 40 minutes ahead of schedule, an added bonus! Will be looking to book with Jet2 for any future trips, definitely.



Jet2.com Customer review :  21 August 2013 by James Williamson (UK)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Recommended

Prague to Edinburgh, 15 Aug. Seated in seat 2f. Very narrow seats with little padding and quite hard. Very old Boeing 737-300 combi. Seats are on pallets and higher up than normal. Meant the window was almost at waist level. Every time someone walked past our row the seats bounced about. Aircraft was very noisy.



Jet2.com Customer review :  21 August 2013 by James Williamson (UK)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Recommended

Glasgow to Prague, 12 August. Arrived at the airport in plenty of time and were allocated seats 1A and 1B. Thought great seats until we got on and were surrounded behind and to the side by a load of drunks on a stag holiday. They were up all the time knocking the seats and shouting and singing. Cabin crew did nothing to calm them down except keep serving them more and more alcohol. Aircraft was a very old Boeing 737 Cargo/combo. The seats are on pallets and raised higher than normal meaning the windows are nearly at waist level. Very noisy aircraft. Seats very slim and quite hard with little padding.



Jet2.com Customer review :  21 August 2013 by M Nesbitt (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Recommended

Glasgow to Cyprus. Sat on runway because they missed their landing slot, after an hour we were ready to take off but they realised the air conditioning didn't work so they called an engineer in. Told it could not be fixed and we would have to move on to the other plane just as soon as they flew it in from Manchester, we sat in the airport for another 2 hours, then started to board. Another hour before we took off. On the way back we didn't get through the gate until 15 minutes after the flight was due to leave, we took off an hour late, we sat through a 5 hour flight with no air con although we were told it was on but first time we could feel it kick in was when we started to descend in to Glasgow. This was the first time we have flown jet2 and it was a nightmare from the start. We paid a lot of money for our holiday this was unacceptable.



Jet2.com Customer review :  20 August 2013 by J Taylor (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Recommended

Flew to Malaga on 10th August from Manchester. Got there 2.5 hours before flight. Check in and security check was horrendous, chaotic and got through with just 15 minutes to spare. I thought it would be a smoother run as jet2 have their own check in entrance at terminal 1. I cannot complain about the actual flight. It was on time and very comfortable, good leg room, and the flight staff were lovely and very helpful. Upon our return to Manchester we were kept waiting for over an hour for our luggage as there had been a power failure on the plane and they could not get access to the luggage. Due to a separate issue with this company, although no complaints regarding the actual flights, I would not use them again.



Jet2.com Customer review :  16 August 2013 by Ali McLeod (Australia)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Recommended

Edinburgh to Malaga on July 31st. Plane was really old. Had head lights inside at knee level. 10 mins in there was a massive clunk and a rush of air. Clearly not normal. Much activity from flight crew. Captain came over the tannoy to say landing gear had dropped and we had to land. Circled Leeds for nearly 2 hours with the landing gear down to burn off fuel. Updates were given frequently. Pretty hard landing but there was a plane waiting to take us on to Malaga and we were only 3 hours late. Compensation was a soft drink on the next flight? Bit disappointing but as I said was all handled very well.



Jet2.com Customer review :  15 August 2013 by L Hutchinson (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Recommended

Flew Newcastle to Murcia on subcontracted Titan Airlines flight for Jet2. I was very impressed with the service from the Titan crew and the plane was more comfortable than the usual jet2 seats. More leg room and adequate padding made the journey a pleasure. We were also able to check in our hand baggage free of charge, which I wish I had known beforehand! I know this is not standard procedure, but I would not have been too happy if I had paid for all my checked in baggage only to find other passengers getting a freebie! Check in was a breeze, and the flight was on time outward and 20 minutes early landing on the return. Great!



Jet2.com Customer review :  14 August 2013 by Sam Hussain (UK)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Recommended

Venice Marco Polo to Manchester airport, Wednesday 24th of July 2013, Flight number: LS802. Took 40 minutes to serve food. An hour and half into the flight is when the stewardess arrived to take the order. No cheese and tomato toasties left by the time the stewardess arrived. It was a lunch time flight and so provisions should have been made so that everyone one the flight has sufficient food, for example one sandwich per person. It's not the first time but it is the last time I will use jet2.com.



Jet2.com Customer review :  12 August 2013 by S Johnson (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Recommended

Leeds Bradford to Prague in April 2013. Stag and hen do's throughout the plane, and it was very poorly dealt with / managed. My wife and I weren't able to see or hear the security briefing, a drunk lad ran up and down the plane during landing. At various times, we asked for help from the cabin crew, who were noticeably uncomfortable. They did nothing - even said at one point that they thought we were alright because I put headphones on (which weren't enough to block out the noise, by the way).



Jet2.com Customer review :  12 August 2013 by Debbie Manson (Scotland)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Recommended

Flight from GLA-TFS, June 4th. Check in easy as prior use. Dropped bags and no other issues. Called 1st due to having young child on boarding (great idea jet2) and boarded easily without fuss even though I pre booked seats. Staff excellent as usual, flight information communicated through pilot as expected. Pre booked champagne delivered right on time. Another great flight appreciated from a nervous passenger. Good job jet2.



Jet2.com Customer review :  7 August 2013 by Peter Ewing (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Recommended

Flying from Manchester on 1st Aug to Malaga, flight delayed. It was to set off at 06.45 then 08.30. At 11.00 when trying to take off captain said there was a problem, so we had swap planes. Lost a day of my holiday by the time we got there. Cabin crew came round with food - none left. When we got to Malaga the transfer had left.



Jet2.com Customer review :  5 August 2013 by H Davison (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Recommended

Have flown with Jet2 on numerous occasions. Seats allocated so no 'ruby scrum' to get on the plane. More leg room and comfier seats. Flew last couple of weeks from Manchester to Palma. No delays, no problem at check-in, great baggage allowance and friendly staff. Would definitely use again. Didn't order on flight meals, just had drinks and snacks.



Jet2.com Customer review :  30 July 2013 by L Darcey (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Recommended

GLA - Malaga. No baby changing facilities on the plane, I was told to pull down the toilet lid to change my baby - awful. Had to wait at check in queues with a baby as they will not allow you to check in online with a baby which is completely stupid.



Jet2.com Customer review :  30 July 2013 by K Taylor (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Recommended

Flight from Leeds to Barcelona. Jet2 ground and cabin staff were friendly and professional. The plane was clean and the staff cheerful and helpful. The pilot was friendly and informative and despite checking in/bag drop/security being exceptionally busy the staff remained calm helpful and professional.



Jet2.com Customer review :  30 July 2013 by C Edwards (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Recommended

Flew to Dubrovnik on 27th June on the 6.55am flight. Check in was quick and efficient as was security check. Our cabin crew were lovely, both pleasant and efficient. We had pre booked our seat numbers and both the actual seats and the leg room (we only booked ordinary seats) were very good. Seats were very comfortable with a holder for drinks in the back of the seat in front which is great and much safer than leaving drinks on tray. The leg room was great. We have had less leg room on long haul flights with bigger companies. The pre booked breakfast was good as was the hot pre booked lunch on our return. This was our second year with Jet2 and so far, we have had good on time flights and very comfortable seats. Hope this continues as we have recommend Jet2 to family and friends.



Jet2.com Customer review :  29 July 2013 by Tanya Johnston (Northern Ireland)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Recommended

Just back from Benidorm, going from Belfast. Cabin crew were lovely, when we landed we had to find out ourselves where to go, when we eventually found the Jet 2 desk, the girl was on her mobile so a queue started behind her, she walked away after a 25 minute wait. Eventually found out what bus we were on. Left with a Spanish speaking bus driver. On return, had to queue for 1.5 hours at baggage even though we had our boarding passes, staff onboard were not very pleasant. First time travelling with Jet2 - never again.



Jet2.com Customer review :  29 July 2013 by Deirdre Hamill (USA)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Recommended

This company really needs to rethink their fee policy. I couldn't print out a boarding pass and the customer service rep said it was 23.50 Euros each just to print out a boarding pass. So we were charged the equivalent of 63 dollars to print out two boarding passes, after we checked in online. It does state that there would be an "additional fee" but 23 euros is a bit much. On the same day we also flew on Easy Jet and had the same printing problems and they said the can print some out for us (for free) and had a wonderful experience.





PAGE

1 2 3 4 5 6 7 8 9 10
 


If you experience any problems submitting comments on the above link, please use our general   Feedback Page





top

back to top


Jet2.com Reviews Jet2.com Passenger Opinions Jet2.com product Jet2.com service standards

| Home | Airline Opinions | Legal Notice | Airline Ranking | Airport Ranking | Advertise | Passenger's Choice Awards | Site Map | Contact Us | Links |

1999-2013  Copyright Skytrax