JET2.COM review :  27 October 2008 : by W Mabbott

Customer Rating :  3/5

Used Jet2 and booked flight online easily - went through booking procedure yesterday and price started at £87 then + hold bag + golf clubs + fuel charge (£12 short haul) ended up at £166 then at the end 1.75% of charge to pay by debit card, never heard of anything like this for paying by debit card so did not proceed. Rating below for last trip.

JET2.COM review :  23 October 2008 : by E Wilkinson

Customer Rating :  2/5

We travelled Newcastle to Rhodes. Our flight was delayed whilst the crew decided how much luggage they could take, as they couldn’t take enough fuel for both passengers and suitcases. Although we only had 2 cases, we had inadvertently paid for 4 when we added Jet2plus to our booking. As we boarded, we told the Dispatcher that we were travelling on to Symi from Rhodes that evening and could he do his best to ensure out luggage was loaded, but when we arrived, only one of our cases had travelled with us. Swissport were less than helpful and would not give me a receipt for the missing case, and were reluctant to give me a number to ring. With loads of difficulty, we finally located it on Friday night, not wonderful when you’re only on holiday for a week! We were told the fuel fiasco was because of head winds, but friends who travelled with other airlines actually arrived early. As you can imagine, we were a little apprehensive about our return. We were almost first in the queue at check-in. The face of the girl at check-in said it all. Despite having again paid for 4 bags instead of 2 and paying to choose our seats, we were not on her list of passengers. As the flight was not full, we boarded - but how does this happen? Once again, there was said to be a problem with head winds. How amazing! In both directions? So we diverted to Prague to re-fuel adding some considerable time to the flight. Looking at the plane on the ground, it would seem it just isn’t large enough for a flight of that duration.

JET2.COM review :  16 October 2008 : by Michael Symes

Customer Rating :  4/5

Flown with Jet2 twice and no issues, apart from having to call the customer service team in India! Ridiculous situation that lets down a relatively good airline. I recognise that like all budget airlines you are in the hand of the gods when it comes to delays etc - they take the cheapest slots and run to schedules that most full service airlines couldn't manage.

JET2.COM review :  6 October 2008 : by J Watt

Customer Rating :  3/5

I have just returned from Tenerife, flying with Jet2.com. The outward journey was okay. We were in the extra leg-room seats as I am tall. I was annoyed at the cabin crew giving the seats across the aisle to a couple free of charge. The aircraft was dirty, looked to be suffering greatly from wear and tear. Sitting next to the doors it was clear that someone had been messing around with the seal as it was mis-shapen and missing in parts. Also, my seat creaked and felt like it was at breaking point, particularly during take-off. The drinks are expensive. £3.50 for a beer. The cabin crew were pleasant.

JET2.COM review :  3 October 2008 : by Barry Taylor

Customer Rating :  1/5

I have been trying to obtain compensation from Jet2 since 23rd May, 2008. Many letters have been exchanged - it usually takes the customer care team around a month to reply to anything, using the excuse that they are busy - I wonder why? I have written to the Chief Executive on a number of occasions, and like your previous poster, have never received any acknowledgement. I was finally offered a refund on the 1st August, but to date have received nothing. I have, therefore, written again to the Chief Executive today, so we will await the outcome of this communication. Customer service is obviously a very low priority to Jet2, and I could never recommend them to anybody.

JET2.COM review :  3 October 2008 : by J Brewer

Customer Rating :  4/5

Leeds to Palma return. Requested seats near to front for my wife's medical condition - alas this had been overlooked at check in. Knowing that the 757 aircraft had toilets to the rear we took seats there. Landed 25mins late in Palma - problems again with only half the baggage being unloaded due to jammed hold door, eventually got our cases after one and a half hours delay. Return flight good , got our required seats, service and staff very good. B757 aircraft clean and tidy but I gather the airline has suffered one or two long delays this summer with some of the 757 fleet.

JET2.COM review :  2 October 2008 : by R Dover

Customer Rating :  1/5

From booking flights from Manchester to Budapest in Feb 08, to travel in Sept 08, it has been a nightmare from start to finish. They cancelled the flight 10 days after we first booked. We sent 3 e-mails regarding changing the dates all, of which they chose to ignore. We ended up phoning customer services twice, which when we got our phone bill had cost over £12.00. When we checked online at our account the names were incorrect, please check on this before you get to the airport. Come the day of travel, everything was going well, check in and boarded fine, no probs. When all seated and ready for take off, we were told we had missed our slot and would have to wait at least an hour before take off. After 1 hour 15 mins to our relief we began to taxi to the runway, only to be told there was a technical fault with the plane and would have to return to let the technicians look. So we sat over another hour in a compound while the plane was checked over. Nothing could be done with the plane so we were bussed back to the terminal where we were dumped in a waiting area and told to listen out for announcements regarding the flight. Customer service was terrible after 2 hours £4 vouchers were available but this was never announced, we heard through word of mouth by other passengers. Some passengers never received theirs. Finally after waiting 5 hours in departures we departed, after a plane that had travelled from Nice had come to our rescue. We flew out at 9.30pm, 7hours after the original time of 2.30pm. As we were only on a 3 night weekend break this meant that we lost the whole of our first night in Budapest. Return flights were 1 hour 15 mins delayed which we could cope with, until we realised that instead of flying back into Manchester we were flying back into Leeds, where we would be taken back to Manchester by coach. The excuse was yet another technical fault, but the truth is there were 8 passengers only flying to Leeds and the rest were on the Manchester flight. They were just filling up the plane. So we ended up being delayed over 3 hours. Maybe we have been unlucky, but we won't chance it happening again so will avoid JET 2 at all costs.

JET2.COM review :  29 September 2008 : by Dave Wilson

Customer Rating :  2/5

They appear to be on a downward spiral with customer relations. Their hidden costs are disgusting plus they have lowered the baggage allowance to 17kg and increased the cost for baggage taken on board. We have used the airline since it was launched but like many of our friends we are very unhappy with their service and using alternatives. Only yesterday I tried their web site to book a flight to Tenerife for my self and wife for October - the final bill was in the region of £1000. Needless to say I just did not bother.

JET2.COM review :  29 September 2008 : by W Young

Customer Rating :  4/5

Edinburgh to La Rochelle return. Check in at both airports straightforward. Both flights on time. Cabin staff helpful and polite, planes were clean. Legroom was fine - we booked three months ahead and got return flights at £90 each. By date of flight price had risen to £150. Worth bearing in mind. This is the second time this year we used Jet2.to go on that route. No complaints at all. We will use them again.

JET2.COM review :  16 September 2008 : by P Green

Customer Rating :  3/5

Flown Jet 2 quite a few times. Nothing sparking to say about them but nothing bad. Be careful when booking - expect charges to be added onto price shown after tax is added, they are a bit naughty in that respect (allow £30ish per fare for baggage, fuel charges etc ) read the small print & take time with spellings of names etc, also be wary about baggage weight, they will have you if you are 1 kg over. If you take all the above into account before booking & get it right they can still be good value. We have always flown on comfortable aircraft, flight attendants have done the job well - their snack trolley can be expensive. No inflight entertainment, again take your own. We have never experienced major delays, quite a few times we have landed early.

JET2.COM review : 9 September 2008 : by K Duffy

Customer Rating : 2/5

Venice Marco Polo - Leeds Bradford. On Arrival at Marco Polo Airport, the gate number was not displayed at 2 hours prior to departure and when we eventually got to Check-in, there were only two desks with the queue extending to the entrance of the airport! We were impressed with Marco Polo - a modern and airy airport however our experience with Jet2 did not improve as the flight was pronounced delayed for 1/2 hour. With an average fleet age of 20.5 years, Jet2's B737-700's are showing their age with an aged interior and exhausted fuselages. The crew were friendly and inflight magazine enjoyable ; but the products on sale (most notably the sandwiches) are poor in quality in comparison with the price. As we begun our descent into LBA, the cabin crew had the nerve to ask us to clean our seating area and arrange the seat pocket for the next passengers - unbelievable! Finally, Leeds Bradford Airport was (as usual) chaos with hour long queues for immigration and bus timetables not displayed anywhere in the terminal or in the bus area. I would not fly Jet2 again partly because of Leeds Bradford airport and the airline's aging fleet.

JET2.COM review : 8 September 2008 : by A Macdonald

Customer Rating : 4/5

Newcastle - Pisa return. Very good flights in both directions, cabin crew friendly and professional. Snacks and drinks are possibly overpriced but you don't have to buy them. The seats were no more uncomfortable than any other airline, although they did seem very narrow. A baggage handlers strike at Pisa airport on the return leg meant a 4 and a half hour delay, but it wasn't the airline's fault and we did get home in the end!

JET2.COM review : 5 September 2008 : by Simon Garner

Customer Rating : 4/5

LBA-CDG Return. Checked in online outbound, very quick and easy. We were on one of their oldest 737-300s - the one with the Yorkshire colour scheme. This aircraft needs an urgent refresh as seats were ripped and there seemed to be a lot of graffiti on the seat backs. Couldn't check in online for return leg, however check in was efficient. The return aircraft was in better condition but still felt well used. Jet2 seriously need to invest in their ageing fleet.

JET2.COM review : 27 August 2008 : by R Roberts

Customer Rating : 3/5

Been using Jet2 since around 2002/3. At first they were great but the hidden extras during the booking process, specifically the fuel surcharge and the extortionate credit card fee (per person) are getting worse. This is an airline that is getting complacent, the service is variable. A message to the CEO - We are not stupid, we know that nothing is for free, please be up front with the charges otherwise I'll be off elsewhere!

JET2.COM review : 20 August 2008 : by Michael Mitchell

Customer Rating : 1/5

Leeds -Tenerife May. Paid for baggage and Golf clubs upfront. On return flight in spite of us showing documentary proof of pre-payment were told in a very aggressive manner we had to pay 33euros each carriage for clubs or we would not fly. On trying to reclaim money on return, we made several phone calls to inappropriately named Customer Care at 50p per min (no e-mail address available) without result. Wrote 2 letters to Customer Care. No result. It took 2 unacknowledged letters to CEO to get money back - no compensation for expensive phone calls or inconvenience. We now try other airlines first and have just paid £30 extra each to fly Monarch.

JET2.COM review : 20 August 2008 : by P Lambell

Customer Rating : 3/5

Leeds-Venice-Leeds. The usual ageing 737's but comfortable enough. Cabin crew pleasant. Didn't bother with onboard catering (bangers and mash on one leg), even when the price was halved later in the flight. We'd checked in online for the outbound but the website printed coupons with barcodes missing. Check-in at Leeds for the 0620 departure very efficient. On time on the outbound, about 20-25 minutes late on the return because of desperately inadequate check-in for a full planeload at Venice Marco Polo.

JET2.COM review : 20 August 2008 : by Bill Brierley

Customer Rating : 3/5

I have flown quite a few times with jet2 - they have now become very greedy and sneaky with charges. I also made a mistake with my daughters name and was charged heavily. Call centre useless and costly, not even 24hrs. Had to write in and complain. In their small print it said something if it was a genuine mistake then this would be taken into consideration, or words to that effect, waited long time for reply only to be no again. This time last year I was promoting jet2 to friends etc but not now. They need to be up front with their costs and the booking form i would say is illegal. No probles with staff on planes or checkin etc just their underhanded tactics. You shouldn't bite the hand that feeds you, take note jet2.

JET2.COM review : 15 August 2008 : by K Berriman

Customer Rating : 1/5

Jet2.com wanted £122.70p for a mistake in a child's name. Thats customer service for you

JET2.COM review : 14 August 2008 : by C Booth

Customer Rating : 2/5

Did online check-in for Jet2 LBA-CDG recently as I thought it would save me time at the airport. At the bag drop we had to repeat the procedure again. The online check-in is supposedly free but without selecting and paying for seats first, it is not possible to proceed to check-in. Gained nothing by doing online check-in but of course, it did cost me. I was therefore a bit wiser on our family holiday flight LBA-Faro. We just went straight to check-in at the airport and were through in a matter of minutes. Don't be fooled by being charged for the online check-in and seat selection. A large number of people on our outgoing flight had paid for their chosen seats, extra legroom etc to find it was just chaotic and did not get what they paid for. Also - no catering suitable for vegetarians on flight!

JET2.COM review : 12 August 2008 : by W Grant

Customer Rating : 1/5

We too paid for extra leg room seats on an inbound flight to Manchester from Palma, but only got 2 out of 4 and this was after the rudest check-in clerk had made us carry dirty washing through the airport, whilst charging us 72.00 Euros for being slightly overweight. I know that other people on the flight were not charged and on reflection, as our clerk was adding it up on her fingers I suspect her calculations were wrong. The plane was dirty, but whilst the ground crew in Palma were unprofessional and disinterested, I must praise the onboard crew, who were pleasant.

JET2.COM review : 29 July 2008 : by T Genway

Customer Rating : 1/5

LBA-CDG with Jet2.com. Flight over an hour late. Aircraft was the normal 20 year old Boeing 737-300 showing its age. Overhead controls and light fittings broken. I don't like the way Jet2 has a fuel surcharge which is not included within the other taxes during the booking process. Other airlines I fly with don't seem to do this. Not impressed.

JET2.COM review : 25 July 2008 : by Barry Taylor

Customer Rating : 1/5

My recent experience of Jet2 flights was unpleasant. The aircraft were dirty. I would suggest not to buy any of the add ons, such as extra leg room seats or Jetplus, as it is quite likely you will not receive part, or all of these packages-we didn't. Subsequently, customer service has been terrible. It takes for ever for them to respond to complaints, and then only to absolve themselves of any responsibility by shielding behind some sales clause.

JET2.COM review : 19 July 2008 : by Andrew Bryant

Customer Rating : 1/5

Going downhill very fast. LBA-DUS on 14 July. Flight was already being combined with the LBC flight because of a fault with an aircraft, so we were on an on China Southern 757 which was showing it's age badly. Pushed back already 30 mins late only to be told there was a technical problem. After a 60 min delay pilot stated an additional 3 hour delay. Took 40 mins to get us back to the terminal, deliberately then kept up waiting 30 mins before handing out refreshment vouchers which weren't even enough to cover a sandwich and a drink. Eventually when we were 190 mins late we were told we would be boarding again, but didn't depart for another 80 mins - what airlines takes 80 mins to board a plane? Because of this delay we were diverted to CGN, promised a coach would be laid on, but an hour after landing and by now the time was 0135 only the LUC coach had shown and there were no handling staff around, so 4 of us shared a taxi for EUR25 each. Unfortunately Jet2 are the only significant carrier from my local airport of LBA but will now probably be heading over to MAN more often, if nothing else T1 at Manchester is more than a cattle shed so if things go wrong I wouldn't mind being stuck there so much.

JET2.COM review : 15 July 2008 : by Paul Buchanan

Customer Rating : 4/5

Leeds-Menorca retur. Seats very cramped and onboard prices of drinks etc very expensive. Both flights on time and crew were pleasant.

JET2.COM review : 5 July 2008 : by P Hartley

Customer Rating : 4/5

Leeds - Avignon recently. Leeds Airport grim as usual but check-in speedy. Flight left 20mins late but they pedalled hard and landed on time in Avignon (an awesome little airport). Plane slightly tatty but fairly clean and plenty of empty seats to stretch out in. Cabin and flight crew came across as professional. Food and drink are pushed relatively hard but it's not too painful. My girlfriend, flying the same route a week later, was delayed by 3 hours when then plane broke down just before take-off. This seemed to be well handled though and they were pretty quickly moved to another plane and on their way as soon as possible, proving budget airlines can deal with problems efficiently sometimes.

JET2.COM review : 5 July 2008 : by J Flitcroft

Customer Rating : 5/5

Blackpool to Faro return. Both sectors were on time. It was our first flight with our 5 month old baby and cabin crew were very helpful with heating bottles etc. Cost of onboard food/drinks was no more expensive than other low cost airlines and airport restaurants.

JET2.COM review : 2 July 2008 : by W Warnock

Customer Rating : 4/5

LBA to DUS and LBA to ACE return. Price was reasonable although the new hold baggage allowance of 17Kg while cabin bags are 10kg is a nonsense. Check in at Leeds is quick although, if you have to pay for any extras such as excess baggage, you have to go to a different desk before returning to your check-in desk to complete procedures. Staff were OK. I'd certainly use them again.

JET2.COM review : 27 June 2008 : by J Williams

Customer Rating : 4/5

Leeds Bradford to Nice return. The tickets were not what one would call 'budget priced' but the proximity of this airport makes a direct flight to many European locations convenient. Both flights were on time. The cabin crew were professional and had a smile. Boarding well organised. Legroom is on the tight side but manageable for a 2 hour flight. There are a lot of in flight purchase announcements but these did not intrude too much into the flight.

JET2.COM review : 26 June 2008 : by B Skinner

Customer Rating : 2/5

Palma-Belfast : we flew out with easyJet the week before. Jet2 leave a lot to be desired. Checkin at Palma was chaotic, boarding a complete scrum even though seats are allocated. Aircraft a very old, dated and shabby looking 757. Service onboard was usual low cost drinks and food at shocking prices. Compared with easyJet, the prices were much higher for lower quality. Far too expensive considering the ticket prices are high. Crew on board were all young (including the lead steward) however service was professional and with a smile. Many passengers complaining about the prices charged fpr food and beverages. Price for the one way trip nearly £150 which I dont class as cheap but was the only flight that suited. Only positives for Jet2 are the decent flight times and the crew onboard were an asset. Apart from this easyJet are better.