Jet2.com review - by Michael Ingledew

30 November 2007  Customer Trip Rating :

I have used Jet2 on several occasions, my latest travelling from Newcastle to Bergen return. Great cabin crew, informative captain keeping us updated throughout the flight - excellent customer service.

Jet2.com review - by Mark Bilcliff

12 November 2007  Customer Trip Rating :

Leeds Bradford-Malaga. I tried Jet2 to see if they were a practical option to Luton-Gibraltar with Monarch. Plane out was a little shabby and seats were uncomfortable for someone approaching 6', the legroom is poor. Also seat backs do not have decent head support. I didn't try the food so can't comment on that. Plane back an old 767. The cabin crew were unable to control the temperature of the plane (no individual air control) and the temperature varied from warm to freezing with a gale blowing from the air conditioning. Many people had to put their coats back on! Given the fact that the prices were not as low as I had expected I'll be returning to Monarch.

Jet2.com review - by A Maynard

26 October 2007  Customer Trip Rating :

MAN-FCO on B737-400 operated by Futura. At least this aircraft is half the age of Jet2s own aircraft. Departed on time. Crew professional but not exactly over customer friendly. Limited sales service for a 2hour 20min flight, which is unusual for a loco flight, who normally want to flog you stuff right up until the wheels go back down!

Jet2.com review - by S Mariani

23 October 2007  Customer Trip Rating :

MAN-FCO. The negative note about this company was the night-hour flight (Manchester airport is easy to reach but during the night it's not advisable to take train or bus). Flight was on time, FAs quite nice, though very young and unassured-looking. Nice plane, much better experience than Ryanair for sure. Not bad for a low cost airline.

Jet2.com review - by C White

11 October 2007  Customer Trip Rating :

I will not use them again. They brought forward my flight by many hours effectively shortening a weekend away to one day (since new time was early Sunday morning). They would not let me return following day unless I paid an excessive fee for every person - even thought this was still 3 months out and them having lots of seats still available. Given the change was initiated by Jet2.com, a bit of flexibility would seem in order. I tried to speak to Customer Service but they refuse to speak to customers - you can only write to them. Also when you ring the airline you end up paying 'premium rate' call charges so they make a profit on complaints or service calls initiated by their changes!

Jet2.com review - by J Gifford

18 September 2007  Customer Trip Rating :

Leeds Bradford-Malaga. Fairly good. Oldish plane a 757. Seats were a bit scruffy but clean interior. Good service.

Jet2.com review - by R Herbert

6 September 2007  Customer Trip Rating :

NCL-PMI return. Ground handling is becoming an issue with Jet2. Delayed outbound due to delay in boarding passengers and a disgraceful 1 hour 20 minute delay in arrival of baggage inbound even though the flight arrived on time. All this at a time when Newcastle airport was not particularly busy. Outbound elderly 757 had a very tired interior which had seen better days and a malfunctioning WC made things worse. Inbound aircraft was better. Overall not a great experience and based on trips over the last 18 months this airline is getting worse not better.

Jet2.com review - by Nick McCready

6 September 2007  Customer Trip Rating :

Belfast to Barcelona. Both flights on time, had pre-booked extra leg room seats, aircraft clean and comfortable / crew attentive. Pity they don't fly to Reus airport but hopefully once that airports expansion upgrading is complete they will add this destination as well.

Jet2.com review - by C Holt

2 September 2007  Customer Trip Rating :

Blackpool to Palma. We were pleasantly surprised by the quality of customer service on flight. Stewardesses were friendly and very efficient. The aircraft was comfortable. Blackpool airport a dream to use and won't hesitate to use this airport again. Altogether a very good experience.

Jet2.com review - by Dylan Bingham

7 August 2007  Customer Trip Rating :

Flown Jet2 twice LBA-CDG in the last 6 months, both times experience from LBA and onboard has been pleasant even if the 733 fleet really are showing their age - Swissport in CDG however are a different story - both checkin's at CDG took in excess of 1.5 hours to complete and the complete absence of announcements for boarding are a pain, particularly when travelling with elderly pax. Additionally were seated in the back row (26) and were left with approximately 26in of room which made the flight quite physically uncomfortable, will look at other carriers in the future particularly now they charge £10 per hold bag and for just about every thing else too. The title low cost airline pales when KLM often offer similar prices and you get a far quicker overall experience. Surely there are better handling agents than Swissport at CDG.

Jet2.com review - by Josephine Simpson

2 August 2007  Customer Trip Rating :

Newcastle to Palma an absolute shambles. Paid for online check in and baggage drop which was not working. Delayed from 11.15am to 10.15pm. Staff very unhelpful and not prepared to explain what the delay was for. Nobody in authority available to keep us informed what was happening. Return on 28th July and told that there had never been baggage drop off facility in Palma airport even though we had paid for it. Previously flown with Jet2 and have found them fine but these two flights has made me change my opinion.

Jet2.com review - by Jon Mulholland

19 July 2007  Customer Trip Rating :

Barcelona to Belfast. Notified at checkin of a 6 hour delay. These things are unavoidable however I felt that the ground staff (who where not JET 2 employees ) where far from helpful. We received vouchers for food 2 per paying customer & where informed that each voucher was worth 5 euro. On reading the official message at the checkin desk from the carrier we where entitled to 15 euro worth of vouchers. When we raised this with staf they informed us that each voucher was worth approx 7.5 euro (thats inflation for you). This information was obviously not relayed to the food srevice providers with a number of retailers refusing to accept the voucher, and the sandwich bar that did would only exchange each voucher for a drink and a sandwich. The departure info screens continued to relay misleading information ref the departure of the flight until at 2300 (4 hours after checkin) they changed the message to cancelled. When tired passengers found someone to explain the situation (45 mins later) it turned out to have been a mistake and we had to queue to go back through security again. On boarding the flight, the pilot criticised the ground staff for their poor performance. Very tired but glad to be home

Jet2.com review - by Gerald Clark

19 July 2007  Customer Trip Rating :

An absolute shambles and rip-off! Flying from Blackpool to Alicante I booked in online for a fast check-in, only to find a hold up by a group of 4. Whilst waiting approximately 30 other passengers checked in using the "slow" check ins. With no further passengers waiting we tried to use this check in but the 2 members refused to help and told us to wait, while they continued with their chat. This "fast check in" took 50 minutes. Eventually checking in we were told to expect a 3 hour delay, which turned out to be 6 hours, some idiot managed to ram the aircraft with the catering unit! Wait until another aircraft arrived from Leeds.

Jet2.com review - by S Bone

11 July 2007  Customer Trip Rating :

EDI to PSA. Arrived to check in at 12 noon to find notice on departure board indicating delay on 14:00 flight to 20:50. jet2 opened check in a little early, staff were good in dealing with enquiries also handed out meal vouchers, etc. Although disappointed at delay, it was better to see a realistic indication of new departure time than just to always have a board saying Delayed Please Wait. Noticed Prague flight earlier in day was also delayed and watched as their aircraft arrived later in the afternoon and had seats loaded into it, so obviously Jet2 having operational difficulties and having to double-shift aircraft on cargo duties. Despite delay I though Jet 2 experience very positive, crew on both legs very professional, in flight service although relatively expensive was good quality.

Jet2.com review - by Caroline Weir

3 July 2007  Customer Trip Rating :

Belfast to Palma return. Departing from Belfast the flight left on time, the service was efficient and good (not what I expected from a low cost airline). Leather seats comfy, and although you have to pay for snacks and drinks etc, the sandwiches were fresh. Returning a little bit different, our flight was delayed for three hours due to an 'operational fault', but we weren't told much! In the end it was a Futura aircraft with a Jet2.com crew that brought us to Belfast.

Jet2.com review - by M Daly

22 June 2007  Customer Trip Rating :

I have used Jet2.com on many flights, and been highly impressed by the service. The prices are reasonable and I have only had one delay. Am not too happy about the new baggage charges but they are still highly competitive and being only a short distance from Leeds/bradford makes the flight costs worth at least £25 each way cheaper than flying from Manchester. I would use them again and hope that they increase their routes to other destinations. A great way to visit places for a long weekend that you wouldn't normally think of going to.

Jet2.com review - by Richard Buckley

14 June 2007  Customer Trip Rating :

MAN-VCE and FCO-MAN. Flights OK, about an hour late each way, no obvious reasons. Occupancy about 60% so room to spread out. Can confirm poor coffee (£1.80) and euro exchange rate (60p to the £ today). My beef is mainly with the bad terminal conditions. MAN T1 was desperately overcrowded both ways, luggage very late, evident air-rage over queues for seating and obtaining food. Very poor advert for MAN as a whole. Why do more airlines not use the much better T2? But then FCO (Rome) was a total shambles - I clocked the standing-in-line time at 140 minutes to get through controls - and the Jet2 desk is at the absolutely remotest point in the terminal, necessitating the negotiation of 3 different queues and then back out into the longest queue of all, for security. Before landing an hour late at MAN, Jet2 wanted us to clean up the cabin to help the next lot get away. Too much stress. Oh, and as we booked before APD was increased, it cost me £15 for 3 phone calls to get Jet2's customer service people to collect the extra £5. The call centre was incomprehensible every time. Overall, I would prefer a better-then- charter standard of service, and am prepared to pay for it. Currently Jet2 seems like too cheap and not very cheerful.

Jet2.com review - by P Simpson

14 June 2007  Customer Trip Rating :

Manchester - Budapest - Manchester. Whole experience fairly positive. Seats fine and pitch is reasonable. Food is expensive but the quality is perfectly reasonable. All in all, for a budget airline - excellent.

Jet2.com review - by H Horsford

5 June 2007  Customer Trip Rating :

I use Jet2 frequently to fly AMS-LDS and understand you need to be aware that the airline staff have a culture which I suppose is akin to getting on a local bus, which in a way Jet2 is. Just don't hope for anything other than to get there and I don't suppose salary is too good. However having just been charged 4 EUR for a bad coffee converted from 1.80 GBP, from a female crew member who didn't appear happy with me being there, I have to rethink this one. You kind of get the impression that mathematics is not a skill required. Or indeed mentioned by others low flight costs means additional charges elsewhere.

Jet2.com review - by J Lewis

31 May 2007  Customer Trip Rating :

MAN-BCN-MAN. Old 737-300 aircraft but got us there so can't complain really. Outbound fine, all on time and no probs. Check-in staff as miserable as sin though but we were in holiday mood so did our best to ignore them as much as they seemed to ignore us! Arrival at BCN is pretty late so airport fairly clear and got through quickly. Stands Jet2 use though may as well be in Madrid - they are miles away!! Return 1.5hrs late and no real apology other than 'a whole host of reasons not worth going into', staff and fight pleasant enough though. Late arrival nto MAN at 02.40 obviously didn't suit everyone - flight prob 60% full versus 100% on way out. Good flight for the outbound, would find alternative for return. Will fly them again - provided ££ is right.

Jet2.com review - by John Hetherington

13 May 2007  Customer Trip Rating :

Blackpool - Alicante. Check in efficient, flight on time with no problems. Inbound : Valencia - Manchester. Check in efficient. Long queues for security clearance and it was worse after that as the recently expanded airport struggled to cope with the volume of passengers. Our aircraft arrived about 15 minutes late so we were also late as we were bussed to a remote stand. Just as we were about to leave the bus a crew member appeared at the top of the stairs and indicated that we could not board. After a few minutes confusion, the captain boarded the bus and advised us that the aircraft had been struck twice by lightning on approach to Valencia. It would now require to be checked out by a Jet2 engineer who would take about two hours to drive over from Alicante. Local Iberia engineers could not assist as they were Airbus qualified rather than 737. We were bussed back to the terminal where as the captain suggested we would be happier waiting and had the refreshment facilities. Ground staff kept passengers updated and at one stage a note from Jet2's UK Operations was handed round. Eventually we got away around three hours late. Those half a dozen passengers who had spent their waiting time in the bar and become a little boisterous appeared to receive a polite warning from the head steward as they boarded and no problems arose and we arrived back three hours late. Despite some of the many and varied comments from passengers on how the situation should have been handled, I believe that air and ground support did all they could in the circumstances and would not hesitate to use Jet2 again although I am disappointed that they joined most of their in increasing the number of add-ons by charging for baggage. Not particularly relevant, but Manchester will only be used as a last resort in future after a nightmare train journey completed the trip.

Jet2.com review - by R Pearson

8 May 2007  Customer Trip Rating :

Manchester to Malaga return. First time flying with Jet.2 not quite sure what to expect, but pleasantly surprised! Check in at Manchester very efficient, queued for less than 5 minutes and saved ourselves the online check-in charges they now apply, they still had extra leg room seats available if you wanted them, but we found the normal seat pitch fine. Only small complaint going out was the free-for-all at boarding. Plane looking a little old. Return flight as good, only small gripe was on check in on return at Malaga which was down in the basement of a newer section of the airport, took a good while to get down there and then once checked in had to return to normal departure area to go through passport control, may be an issue for any travellers arriving late for check in. On the whole a good experience, would use them again.

Jet2.com review - by M Slinger

1 May 2007  Customer Trip Rating :

Have flown Jet2 many times. The Leeds/Bradford to Düsseldorf route is a particular favourite of mine as my wife is German and we visit her family quite often. Tenerife is another frequent destination of mine but the old Boeing 757's have seen better days. Make sure to ware your overcoat if you sit by the window. On two occasions I was on the point of suffering from frost bite. The return flight from TFS would be better if it was earlier as Leeds/Bradford isn't the easiest place to get home from at midnight. What a pity that these 'Low Cost Airlines' try to deceive their passengers with hidden costs and taxes. Everyone knows that it's not possible to fly a person to a destination for only 1p so why not quote us a fully inclusive price in the first place. The thing that annoys me most is the fee charged for using a credit or debit card (of which there is no alternative incidentally) I'm not charged for using my Switch card anywhere else in this country so how can Jet2.com justify their exorbitant fees. I am constantly on the look out for cheap flights and will continue to use Jet2 while ever their prices remain competitive.

Jet2.com review - by Francis Murphy

27 April 2007  Customer Trip Rating :

Leeds/Bradford Spain on different routes - around 20 flights, late once. Staff polite and friendly, food okay - what do you want for £4. Not too happy about flight times - changing Alicante from 11 20am to 6am but will keep using them.

Jet2.com review - by Sandra Collyns

20 April 2007  Customer Trip Rating :

Manchester - Malaga on B757. Average flight. The plane was old, but had leather seats and service was fine. The flight attendants were friendly. I would fly jet2 again, but only if they were the cheapest - the service isn't exceptional.

Jet2.com review - by Steve Bond

15 April 2007   Customer Trip Rating : n/a

LGW-NCL return for a day trip on 11 April - on time both sectors (left NCL 15 mins late on return but made this up). This route seems to be operated on a 146 by Flightline rather than jet2 aircraft but quite OK. Row 1 on the 146 has good extra legroom. Checked in on-line for both sectors and this all worked well.

Jet2.com review - by G Trueman
1 March 2007

Used Jet2 for the first time. From Bradford to Tenerife and reverse Very impressed with service, price and times. No queue's at check in, no delays. Will go with Jet2 again if prices keep competitive.

Jet2.com review - by Robert Herbert
26 February 2007

Newcastle/Amsterdam. Used online check-in and seat selection both ways (no extra charge on this route). Worked well but as there was no queue at check-in probably little time saving. Outbound on time, inbound 2 hours delay but we were handed a written explanation and apology at the bag drop. Weather delay on an earlier flight - good to be kept informed. Cabin crew pleasant, no hard selling. Planes have clearly seen better days but adequate for a short trip. Would use again.

Jet2.com review - by Gavin Hall
15 February 2007

Manchester-Amsterdam. This route operates a schedule that arrives 09.15 local time and departs 20.00 local, so makes a day trip a real possibility, with enough time to do some shopping in the morning, lunch, a museum gallery in the afternoon (book tickets for Van gogh or Rijksmuseum online, walk past the queues), and a leisurely drink before returning. Schipol-Amsterdam Centraal trains frequent and fast. I'm surprised at the ranking being on a par with BMIBaby - I've always found Jet2 a bit better than that - friendlier, more helpful staff, both at checkin and onboard, not so much hard sell of trolley goods. Reccommended at the prices, which are quite low.

Jet2.com review - by Gavin Stewart
5 February 2007

Man-Budapest. Boarding swift. Interiors standing up to abuse quite well. Good captain outbound who made extra announcements about weather, passing scenery etc. Grey leather seats a bit flat but legroom is quite good. 2 passes of trolley service. Snacks not great but better than they might be. FA's show some signs of pride in their work. Good little airline, Easyjet level or above.

Jet2.com review - by Sandie Reed
1 February 2007

Newcastle-Krakow return with Jet2.com. The flights were punctual and smooth. Cabin crew were smart. The food available was a bit pricey and boring/unhealthy although there was a sandwich available which was free from the usual dank slather of mayonnaise. However, overchilling made it a bit tasteless plus the tomatoes seemed almost frozen. Coffee overpriced and tasteless. Apart from the catering deficiencies, which are endemic to all airlines, I would fly Jet2 again because the timetable, destinations and punctuality are fine. I'll just take my own food. One complaint is that the poor diction for passenger announcements inflight rendered them unintelligible to native English speakers. There were no announcements in Polish. Given that the majority of the passengers both ways were Polish, there could be safety implications for this.

Jet2.com review - by Brian Anthony
26 January 2007

Has anyone tried to email a question to JET2? I read that they do not allow under 14year olds to travel unaccompanied but could they not see that a 13 and a half year old could be put on the plane having been checked in by adults - who were not travelling and so not allowed to pass into the departure lounge? I would welcome suggestions - maybe some other airline operates a 'chaperone' service.

Jet2.com review - by N Hargreaves
26 January 2007

As an elderly passenger I would like to comment on the fantastic service on a recent Jet2 flight. My experience showed that the staff worked hard and politely throughout. I will fly with them again. Jet2 is a low cost airline with high standard of service.

Jet2.com review - by Edwin Argo
17 December 2006

Edinburgh-Manchester- Edinburgh. Outbound flight not too bad. No beverage service available. To quote the crew "the flight being too short". This surprised me as both Flybe & Ryanair had beverage service on their short flights. What surprised me even more that there were only twenty-five people on the flight and 4 cabin staff so it would not have been impossible? After the crew did their safety demo they went and hid in the galley laughing. I thought that low-cost carriers made some revenue on in-flight sales. Unlike Flybe, Jet2 would not give us our return boarding pass when we were leaving Edinburgh for our daytrip to Manchester. On the return flight there was once again no in-flight service for the 40 minute flight. The flight was uneventful, uninspiring and there was nothing that enticed passengers to fly with them again.

Jet2.com review - by Brian Jones
11 December 2006

Blackpool to Faro no problems, very good service. Only 15 passengers on board. Return Faro to Blackpool 160 Euros charge for excess baggage. Only 30 passengers on this flight. Jet 2,the cheap flights airline, I don't think so. With back door charges that are excessive they will have two less passengers next time. No wonder the flight were near empty. Many disgruntled passengers, all stung on our flight. Never again.

Jet2.com review - by Paul Ruane
22 November 2006

LBA-AGP-LBA, LBA-FAO-LBA, and LBA-MAH-LBA. All flights on time or early. B737-300 aircraft are getting on a bit but clean and tidy throughout. Seat pitch normal for this aircraft (148 seats). Check in at both ends about normal - no different to any other airline we have used. Inflight crew helpful and friendly and appear proud to work for Jet 2. Onboard food is a bit expensive, but sandwiches excellent and the kids tray went down well. For Mahon flights, we unfortunately had to carry our own oxygen supply for my daughter who has CF, and Jet 2 were highly efficient in dealing with our request and very helpful in Leeds and Mahon and even boarded us first at Leeds. The fares were very low for all flights. Excellent value for money - although some people are never satisfied! Would use Jet 2 time and again and look forward to doing so. Far better than having to travel to MAN.

Jet2.com review - by Peter McGrath
7 November 2006

Leeds/Bradford to Palma Mallorca. Returned following week. Could award nearly full marks on all aspects. Online booking is simple and efficient. I was able to raise a query on the telephone without having to pay for the privilege as you do with other carriers [eg Easyjet]. Both flights very good - on time almost to the minute [actually landed 20 mins early on return]. Ground staff pleasant and helpful. Aircraft cabin nicely cleaned and tidy. Cabin crew also smartly turned out, genuinely helpful and friendly in spite of full flights. Captain even came out to greet departing passengers at Leeds/Bradford, which I have never seen before. Drinks and meals basic but adequate and sensibly priced. Seat pitch not generous but ok for a 2 1/2 hour flight. I have heard similar positive reports from friends who travel regularly on this and Jet2's other Spanish routes. Should add that both flights were early to mid evening, and at low season in spite of it being the 1/2 term holiday. Don't know if they would find it hard to keep up the standard at a busier time, but would not hesitate to fly with Jet2 again. We made a trip to Palma this time last year with Easyjet from Liverpool - not an experience I would like to repeat. BIG advantage with Jet2 is the allocation of seat numbers on check-in, when they will also try to accommodate special requests - eg we asked for and were given 6 seats together.

Jet2.com review - by George Johnston
2 November 2006

Recently flew Jet2 for the first time to Palma Majorca and most impressed on the service received. Booking in at both Manchester and Palma the staff were most helpful. The cabin crew were excellent on both flights and the meal deal we had was adequate for the length of journey. We purchased extra leg room seats which was worth every penny. We have flown with most airlines and I can honestly say for value and service received we would not hesitate to fly with jet 2 again in the future.

Jet2.com review - by J Hopkins
13 October 2006

Jet2.Com must really take a few lessons on how to treat its customers. On Friday last on flight from Nice - Leeds everyone queued up to put baggage through for over 1-half. The one girl at the desk kept saying that the other girl was coming in 5 minutes, This happened at least 3 times until we were all at our wits end & exhausted. No chairs for the elderly & a complete lack of care. The other girl arrived eventually off another plane. Is this Nice Airports fault or Jet 2? When we arrived at Leeds (in the pouring rain) there was an empty bus waiting, but no action from anyone, A man who was suffering from lung trouble had ordered a wheel chair but NO chair was there & through the long passageway he had to rest 3 times. This is not good enough & highly inefficient. We will certainly not be travelling Jet2.Com again.

Jet2.com review - by James Carrington
12 October 2006

Recently flown with Jet2.Com. Not a very pleasant experience. Our flight was delayed, the crew were very unfriendly and seemed unable to show any manners to their customers. the Inflight service was thrown at us with no care or consideration. A low cost airline with a low cost cost consideration to its customers.

Jet2.com review - by Jane Harrison
12 October 2006

Have flown with Jet 2 on several occasions. I do feel that on our last flight to Malaga the formerly adequate space for legroom was very cramped and on lowering the tray it became very uncomfortable. Neither my husband or myself are of large proportions so anyone who is would have difficulty. I assume that the problem was due to the "extra legroom" seats at the front of the craft. As none of these were occupied we suffered for no reason. The whole premise of budget airlines was to provide cheap flights for all with no distinction as to 1st / 2nd class seats ! This has been a retrograde step in an otherwise good service . Please consider returning to the old system. After all, if the seats don't sell, no-one benefits !

Jet2.com review - by David Howe
10 October 2006

Great value for money Manchester to Gatwick for $25 taxes and fees included. I was expecting to fly on a 737-300, but the aircraft was a very nicely configured BAE 146. Friendly crew, very professional. My only complaint was the curtness of the woman at baggage drop off. I did appreciate the opportunity to web check-in weeks ahead of the flight. There seems to be a real spirit of competition in the UK, with BA offering fantastic service to offer an alternative to low cost (although BAs fares are very cheap compared to Canada as well). In North America all the airlines seem to have conspired to offer nothing in the way of inflight service. Used to be much better in North America and lousy in the UK, but now the situation has reversed.

Jet2.com review - by Richard Dunning
7 October 2006

MAN-FCO-MAN with Jet2. Very impressed with the flights with staff that actually seem interested in what they are doing. Pilots were particularly good in that they pointed out Mont Blanc as we flew by. Food and drink was okay. B737-300 Equipment a little long in the tooth however, these will probably be replaced in due course. All in all, hats off to Jet2, will be flying with them again.

Jet2.com review - by K Knowles
5 October 2006

I see jet2 have jumped on the "lets give em insurance without asking" bandwagon - I booked my flight at the top of the page and discovered a terms and conditions box had been ticked on my behalf at the bottom of the page. Thus not allowing me the chance to read about something I didn't want - I have contacted the insurance company concerned who not surprisingly have been inundated with complaints.

Jet2.com review - by A Lambert
5 October 2006

I have just returned from my first short flight with jet2.com. The seating was more than ample. The flight was on time, plane clean, the safety procedures clearly explained and I felt staff were extremely competent. I would use this airline again.

Jet2.com review - by A Halsey
22 September 2006

LBA-AMS. Departed and arrived promptly on both legs, friendly cabin crew Lots of announcements. One meal/drinks service (not cheaply priced). There was a delay getting our baggage at Amsterdam due to a technical problem with the carousels, but this was beyond Jet2's control. Be warned that from Amsterdam, departure was from Pier H which involved a very long walk to gate H3 so if you leave from Pier H, do leave ample time while exploring the large amount of duty free options on offer in Amsterdam! Nonetheless, the only problem I found was that in spite of the clean cabins and grey leather upholstery, the ageing fleet could really do with an upgrade and comfort for longer flights would be pretty poor. Still, for £40 return including taxes, I feel the service provides excellent value and wouldn't hesitate to use Jet2 for similar short haul flights.

Jet2.com review - by Joyce Ashworth
13 September 2006

Have flown with Jet2 before and been very satisfied, as I expect I shall be on my next trip, which I have just booked. But the final page of the booking form is very misleading. It said that the page would change and my confirmation number would be displayed on the same page once the order had been processed, and if the page did not change within 5 minutes I should call your service centre. 30 minutes later the page had still not changed and no confirmation number was displayed so I made a very lengthy and expensive call on my mobile to your customer service centre, only to find that the confirmation had been posted direct to my e-mail box, bypassing the page on which it said it would appear. This needs looking at and changing, I think.

Jet2.com review - by Wendy Hearnshaw
8 September 2006

LBA-Murcia, couldn't have been better. Staff at LBA polite, informative and efficient. Well looked after by air crew, pilots kept us informed, cabin crew never stopped providing food/drink/entertainment etc.. Flights left on time and arrived early. First time with this airline but already sorting out next years flights.

Jet2.com review - by Joan Williamson
8 September 2006

Dave Speight (12th August) must have got the same member of staff that we suffered last year flying the Malaga. She insisted on weighing everything together, hold luggage, hand luggage and even my handbag which took us over the limit. We had to pay quite considerable excess baggage charge and when we complained at the desk she merely shrugged. It was VERY early morning so put her rudeness down to tiredness! She then failed to tell us that after paying the charge at a different desk we then had to return to her to obtain a second boarding pass. It was only after we (luckily) went into duty free we realised that we only had one boarding pass between us. We dashed back to the desk and got the pass and I told her she should have explained to us the correct procedure and again she shrugged, and yet again, when I said "Sorry would be nice." We called her the shrugger! I complained to Jet 2 when we returned home and amazingly they refunded the excess baggage allowance but no mention of the shrugger in their correspondence. In spite of this will continue to fly with them.

Jet2.com review - by Dave Speight
12 August 2006

Have flown with Jet2 since its inception on a number of occasions to various destinations and accepted the limitations. Have always taken a travel guitar with me. In June 2006 I was informed it was not possible to take this is the cabin (the guitar was/is designed to fit an aeroplane over-head locker). Despite explaining this to Jet2 staff at LBA - most unwelcoming and unhelpful, and explaining that I have email confirmation from Jet2 that the guitar is acceptable cabin luggage, I was told to either purchase a seat for the guitar or to accept the guitar being 'thrown' in the hold. Servisair (bless them) subsequently offered to have the guitar stowed at the last minute to save the conveyor belt mashing the instrument. On the return flight from Majorca there was absolutely no problem and I took the guitar in to the cabin. Have written to Jet2 and been ignored. Wonderful customer relations! Bless the intransigence of the lady in Leeds.

Jet2.com review - by Geoff Wyndham-Jones
12 August 2006

Like Craig Taylor below, I flew Jet2.com EDI-MAN-EDI down in the morning, back in the evening. The flight was comparable with BA flights EDI-LGW, up to the same standards, except you buy the food and drinks you need rather than taking what the airline decides you need. Both flights were only around 20% full, the FA's on both were friendly and efficient, and the seats were comfortable. At a considerably lower cost than either BA or bmibaby, and cheaper and faster than the train, with convenient timings, Jet2.com takes a lot of beating. However, I suspect that if more passengers do not use them, the EDI-MAN flights could be abandoned.

Jet2.com review - by Christine Sykes
3 August 2006

Had to book flights out from different airport to return airport to fit in with my schedule. Had to pay return flight in Euros even though I am in UK, & was charged twice for use of payment card. There is no alternative payment method & apparently no way of advising that this is one trip. The booking system is a bit inflexible. The telephone booking agent was not prepared to take the booking which would have saved the cost of one card payment surcharge & commission on a Euro payment. The amount quoted on the flight calendar bears absolutely no resemblance to what I have ended up paying. This will be a very expensive long weekend trip

Jet2.com review - by Martin Holmes
30 July 2006

Flew Jet2 last week between MAN and AMS. At 5.30am there was no queue for check-in despite the first bank of departures all leaving at the same time. I used the express queue because I only had hand luggage, but there were only a couple of people in line to check in hold luggage. The flight departed MAN on time and arrived in AMS twenty minutes early. On board the service was everything I expected from a lcc; I found the cabin announcements slightly annoying - Who needs to buy perfume at 7am? - but for a 50 minute flight at least the end was in sight. They use pier H at AMS which is a long walk (although there are moving walkways) from immigration and baggage claims. On the way back I used the self- service machines to check in, so I could choose my own seat, and see which areas of the aircraft would be emptier. There was a LONG queue (20 minutes) to pass through passport control; by the time I was through that it was time to start treking to the gate in order to be there in time. I only paid £45 for the flight, compared with KLM's £120 for similar timed flights on the same dates.

Jet2.com review - by Craig Taylor
24 July 2006

Edinburgh to Manchester with Jet2.com. Returned on the same day, both flights arrived early at their destinations. Check in was quick and simple with no queues with both the flights almost empty. Staff at check in and on board where friendly enough. Would definitely fly with them again as the price was excellent too.

Jet2.com review - by Richard Atkinson
11 July 2006

Jet2 to Mahon. Outbound flight on time. The return all went well until the incoming flight took a 1 hour delay, this then incurred another 1 hour delay as the pilots negotiated a new slot. They came round with some free glasses of water, but no real explanations. Considering the low-cost of the flight (less than 1/2 what we have paid for the last 30 years to Menorca) this is a great bus service. I hope it continues.

Jet2.com review - by Nigel Gorski
12 June 2006

LBA-IBZ-LBA. Both legs found the staff to be pleasant, B737 300 planes clean and flight announcements detailed. Paid £10 for extra legroom each way. Service marginally better outbound with 4 crew rather than the regulatory 3. Outward leg 20 mins early, bag reclaim at IBZ swift. Return flight, aircraft arrived inbound to IBZ ahead of schedule but IBZ handling staff seemed disorganised (1 agent at departure gate for a full flight) at boarding coupled with their failure to agree bag numbers and then a slot delay meant a 55 min late departure. IBZ is very busy in during summer peak weekends and lines should be expected for check in and security. Some 25 mins were made up by sensible scheduling on Jet2's part. Beware, as with many Spanish airports, Jet2.com's flights are coded under its parent company Channel Express shown as EXS on departure boards.

Jet2.com review - by Ann Wilkinson
10 June 2006

Travelled with Jet 2 for the first time this week, from LBA to Venice and back Timings were prompt, staff friendly and helpful, clear info from flight deck, good choice of snacks We will certainly use Jet2 again!

Jet2.com review - by David Hargreaves
10 June 2006

AMS-LBA. Plane delayed, no information provided in AMS as to why or how long. Not usual Jet2 service but a nasty plane hired from Futura. Cabin shabby - uncleaned & broken seats. Service at LBA as bad as ever, 45 minutes from landing to leaving the airport (only one bus available; 2 people on immigration & baggage appearing at wrong point; no bus available to long stay car parks). Expansion of flights at LBA has been great but the service has suffered.

Jet2.com review - by Caroline Jones
25 May 2006

MAN to LGW uneventful. Left on time, plane half empty, very good service from staff. Comfortable seating although a little shabby in places. My armrest rocked from side to side - even the stewardess commented on it! On the way back same standard although the seats felt narrower. My complaint is the reschedule of flights without them telling anyone. LS906 returning to MAN was scheduled for 19:45 - I checked this on the website before I left for the airport to check everything was on schedule. When I arrived at LGW, it was changed to 20:00. We were delayed still (mainly due to LGW poor system for getting to the gates - read airline comments) and didn't leave until 20:20. Had I known that the plane was scheduled for 20:00 I would have caught an earlier flight to make sure I was able to catch the train. Although the delays are not the fault of Jet2.com, the change of schedule was.

Jet2.com review - by M Upton
15 May 2006

We have for the past year flown with Jet2,and have found the service in all its aspects excellent and find it strange to read adverse comments. We were prior to this Advantage Club Members with Monarch whose service has deteriorated below that provided by Jet2, so our use of the latter carriers will continue, and would definitely recommend them to others.