JET2.COM customer review :  21 August 2009 by D Robinson   (UK)

Family holiday to Majorca has just been ruined even before we leave! Have just completed check in on line and JET2 in all their wisdom have allocated a seat for a 5 year old on his own sitting beside two strangers Had a long and heated discussion with a rep and his only answer was to pay £6.99 to have the child re allocated a seat beside his mother and sister who actually are in front of him. What happens to the policy that children must travel with an adult?

JET2.COM customer review :  17 August 2009 by Ian Hodgson   (UK)

I've flown Jet2 LBA to Malaga and back dozens of times over the past few years and (apart from a 2 hour delay on one flight) never had a problem. OK the aircraft are old, but they're usually clean, and the cabin crew have always been professional and friendly. On my last trip a couple of weeks ago, I upgraded to Jet2Plus on the way out - and would do it again. LBA can be a bit chaotic at times, but Fastrack security and access to the executive lounge made the whole experience more enjoyable. Free food and drink onboard is good too, and the breakfast they gave me was fairly substantial for an airline meal! Coming back, I usually pay for an extra legroom seat but this time didn't bother. To save money, I checked in online and just accepted the seat I was assigned. Being just over 6'1" I was a bit worried about the pitch, but it was absolutely fine and no worse than any other airline.

JET2.COM customer review :  10 August 2009 by Janet Humphries   (UK)

Just returned from the Algarve on Jet 2 flight to Manchester. Checked in online and airport baggage drop off quick and easy. Prices for drinks onboard were similar to that of other airlines. Plane was older than others I have flown and no in flight entertainment but if you are happy to read it doesn't matter about this. Staff at airport and on plane were perfectly pleasant and helpful to a family sitting behind me whose baby was distressed. First time I have used Jet 2, saved £100 compared with other airlines and using them again in October.

JET2.COM customer review :  9 August 2009 by G Broughton   (UK)

Jet 2 to Murcia from Manchester and Blackpool for the past 5 years and never endured problems with booking, check-in, delays or lost luggage. I agree that some aircraft are looking a bit tired. We have found the food and drinks to be adequate for the short flight.

JET2.COM customer review :  3 August 2009 by Phil Clarke   (Spain)

Have travelled with this airline many times. They keep changing the booking process to catch you out with additional charges. The splitting up of couples who are checking in on line is true, although one of the cheapest airlines, is the additional hassle worth it? Currently sat here with a three and a half hour delay from Malaga to Manchester. I advise everyone to have a copy of the EU regulation 261/2004, as this airline will tell you anything to avoid giving you a copy of your rights. Last time I was told I would only get refreshments and a meal after a four hour delay, which was a blatant lie in my case. I should have got them to sign something to that effect as they would get a 5000 pound fine for each passenger not correctly compensated. Know your rights, and ask to see the person who can authorise vouchers / payments for meals. Maybe by reporting them, this airline might sit up and take note, however I dont hold out any hope, if you want to complain you have to do it in writing, as if you try to ring them they charge you a premium for it! The cheek of it!

JET2.COM review :  31 July 2009 by Robert Tucker   (UK)

Used three times - not again. Manchester-Murcia They lost my bag would not confirm loss for 60 days and held up insurance claim. Manchester - Alicante ok but had to wait over 1.5 hours for bags. Customer service by their HQ is -10 : they do not seem to give a damn. Have tried to cancel next due flight due to lack of confidence in this airline but I am sure that now they have got my money they will not care one bit if I travel or not.

JET2.COM review :  30 July 2009 by D Watson   (UK)

Paid a premium to price to reserve an emergency exit seat for extra legroom. On boarding I found someone else sat in my seat - they refused to move so I summoned a cabin crew member who was rude and unhelpful telling me I had to sit somewhere else! I protested but was ignored and had to sit elsewhere. During the course of the flight the same cabin crew member regularly visited and chatted to the passenger sat in the seat I had paid for! Complaint now with Jet2 but after reading other similar stories on this forum I am doubtful if I will ever be compensated.

JET2.COM review :  27 July 2009 by S Proctor   (UK)

Good service out of LBA. For a few pounds more you can access VIP lounges, get extra leg room and complimentary drinks. Really fast check-in if you do it on-line. Friendly cabin-crew. Carry-on luggage size is smaller than non-budget lines.

JET2.COM review :  27 July 2009 by M Fischer   (UK)

Leeds Bradford to Avignon is a good route for West Yorkshire. The electronic boarding card is great in the UK, but in Avignon they do not have the electronic swipe so you must be in time to queue up for an ordinary boarding card. If you want to connect with the rail service at Avignon, Central or TGV, you will find there is no bus service from airport to rail station and you will need to take a taxi. If you are a lone passenger this will cost you 25 euros. On the plus side the Jet 2 staff are considerate and professional. I agree with other comments about the annoying add-ons.

JET2.COM review :  24 July 2009 by Michael Pugh   (UK)

Manchester to Murcia, outbound flight slightly late. Two main reasons to moan - I paid to select the seats I wanted, at the gate my seats were changed without being asked, to accommodate a family. Its not my problem if they did not pay before hand like I did. Don't pay for bag drop! Its a waste of money and time, at both Manchester and Murcia, the normal queue for check-in was going a lot faster than the bag drop - total waste of money. B757's very old but comfortable, food overpriced but expected. Cabin crew a little on the stressed side and would forget you were there most of the time! I would fly again but my expectations would be lower and would not bother paying for extras that dont really exist.

JET2.COM review :  20 July 2009 by C Moss   (UK)

Manchester-Murcia return. Paid for extra legroom (rows 7 and 5). Impressed that this is proper legroom, but the thing that annoyed us was cabin crew expecting people who had paid for pre- booking seats together, to move seats to accommodate families or other groups who hadn't. They didn't ask us, but they did ask others. Jet 2 should make it clear on booking that if you do not check in online and therefore pay for your allocated seats, then you cannot be guaranteed to sit together - this applies to everyone. Excellent punctuality, comfortable seats, paid for meal outbound and inbound value for money.

JET2.COM review :  16 July 2009 by John Lynn   (UK)

Manchester to Malaga return B757, slightly elderly but it got us there and back. Booked extra legroom seats. Cabin crew friendly, didn't buy onboard food. Drinks on board, gin and tonic x2 and two small bottles of wine a bit pricey at £17. Ground staff at Malaga excellent at check in. For a low cost carrier Jet 2 ticks all the boxes

JET2.COM review :  13 July 2009 by Simon Channon   (UK)

Leeds/Bradford - Bergamo return. Punctual each way - I don't expect any more from a no frills airline. Best way to avoid rip-off catering is to take one's own food!

JET2.COM review :  13 July 2009 by J Dixon   (UK)

I've flown Jet2 six times - five from Leeds and once from Manchester, and have always found them okay for short flights. Flights mostly on time and prices are reasonable although they are getting a bit naughty with all the add-ons now - and especially the online check-in seat allocation if you don't pay to select your seats. However, there is a way to get around this with a bit of manipulation of their booking system and the use of several web browsers if you don't want to pay the extra or sit apart from family/friends. I managed to get 2 seats together close to the front of the plane without paying extra recently. (Or for two of you, you could have one seat allocated by the system then pay to chose the one next to it). If going away for a few days 10kg hand luggage allowance suits me, so no need to pay extra for hold luggage, use Visa Electron card to avoid paying booking charges. Snacks onboard are quite expensive. I found staff pleasant enough and comfort onboard is adequate for a budget airline.

JET2.COM review :  8 July 2009 by P Kirman   (UK)

I've just returned from a trip to Taba in Egypt with Jet2.com which was operated as a charter on behalf of various tour operators, so not able to check in online. The aircraft was a B757-200 with newly fitted winglets, but the aircraft itself was well over 20 years old, and seriously showing it's age. We paid £19.99 for extra legroom seats at the front end of the aircraft on row 2 - no seats in front, but we were side on to the loos. Considering we'd paid £19.99 and couldn't stretch out, we'd have been better off in a standard seat and saving our money! Service on-board was ok, crew professional and a hot meal provided was very average. Beware, drinks are very, very expensive, £1.70 for a small bottle of water which borders on extortion! Return flight was a different story - crew were totally unprofessional. Avoid Jet2.com at all costs. Your safety and safety is far more important that their profits!

JET2.COM review :  5 July 2009 by R Jowett   (UK)

Over the past 18 months I have travelled to my home in Spain and back 22 times. The Jet2 experience is awful. I have had delays to around 30% of my flights of up to 19 hours. Yesterdays delay from ALC was 8 hours. This is the last Straw. If JET2 want to compete with the big boys, they should do it with up-to-date servicable aircraft, not those which are constantly breaking down. The departure airport, flight and cabin crew seem fed up with having to apologise and morale is clearly very low.