Jet2.com Passenger Reviews and Jet2.com Customer Trip Reports

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Newcastle (NCL) - Heraklion (HER) return both Boeing 757-200. Flight was early outbound, friendly cabin crew at the door and gate to assist you to your seats, inflight entertainment was portable televisions you paid £7 for the full flight, which was decent. Landing in Heraklion was fine, baggage came quick and the cabin crew said goodbye and thank you to everyone. On return, the engines failed at the runway so we could not depart, the air conditioning was broken so everyone was wafting the Jet2 safety cards which made a racket, and when the engines started and air con was fixed, we departed and the captain apologized and offered everyone a free drink! Arrival in Newcastle was early, baggage took 40 mins to get to belt. Overall good experience with Jet2 and will defiantly fly again.

Travelled with husband and our parents from LBA to Malaga 15.8.12 - 22.8.12. Outward journey delayed 45 mins due to faulty aircraft - inward journey delayed 3 hours due to aircraft breakdown. On way back people sent to gate to queue 1 hour before boarding - hot and uncomfortable in boarding area. We had to queue again in the walkway to the plane - very hot - no need for that number of people to be herded inside as boarding was in stages and staff could have waited until the walkway was clear before sending next customers. Attitude of staff - dreadful. Communication - dreadful. Will never use this airline again - just not good enough.

We also pre-booked extra leg room seats only to find when checking in online we were separated, after a quick phone call we were allocated new seats without a problem. We also found baggage check in at Glasgow and Palma very quick and efficient with pleasant and helpful staff. I would certainly use jet2 again in fact have booked to go to turkey in October.

MAN-FCO. I have never heard of Jet2.com until we travelled as a group on company ticket. It seems to be the only airline connecting Manchester and Rome directly. It is a 'budget' airline - so I didn't come with any high expectations. Food and drinks on board were just fine. Though the airliner could do with less in-flight announcements to make the journey more peaceful.

Manchester to Dalaman July 2012. Both flights on time. Very friendly staff. Same staff on return flight two weeks later and still very friendly. Clean and modern planes. Paid extra for extra leg room on outbound journey (rows 1-8) and these were really comfortable. In row 11 on return journey and this was equally as comfortable. More leg room than Thomas Cook flight I did recently. Would use again and would recommend.

Return to Palma in Majorca from Manchester Airport. Got to the departure gate and was pleasantly surprised to find a fairly small queue, made easier because it was allocated seating so not the usual big scramble you get with Easyjet. Although we hadn't paid for extra legroom, they upgraded us to the emergency exit row to accommodate another large group. The only drawback was that we were by the only working toilets on the plane so had a queue of people stood by us all flight.. The seats weren't particularly comfortable and I wouldn't fancy more than three hours in them. The plane was a refitted 757-200 which must have been about 25 years old. Flight was pleasant enough with drinks and snacks not too extortionate and we had a sandwich on the return leg which was more than passable. Had the very rear seats coming back which were more cramped and would be painful for people taller and wider than us. Both flights were on time and all the crew were helpful and friendly. Certainly better than Ryanair, although the age of the fleet means the flight wasn't as comfortable as Easyjet.

Booked our flight and seats from LBA to Cyprus - paid for extra leg room and the 6 seats together, arrived at the airport to find our seats had been reallocated. Jet2 agreed to give us our original booked seats but when we got on the flight and our original seats were taken and the air crew were a waste of time. I will never use Jet2 again. Was a frequent flyer but we stopped as it is always the same excuse.

On a flight Manchester to Venice I had booked to do online booking and as such only paid the £20 per suitcase. I then discovered I was unable to get onto the website, I contacted my booking office who said they had put a note on my booking that would enable us to check in at the airport free of charge. 3 days before we left I again contacted the booking office and was assured all was dealt with. On arrival at Manchester the queues were piling up and the minute we got to the check in we stopped our queue completely. The note had not been put on the booking, she knew nothing about it and wanted extra money from us. I showed her the email but she didn't have authority to pass us on. After 20 minutes the supervisor arrived and agreed we should pass through, no money to pay. She asked the girl to put a note on our booking for the return journey. Our return journey from Venice, everyone arrived 3 hours beforehand, hot with nowhere to sit. I dreaded getting to the desk! We were all fed up of waiting around in a space that was far too small for the queues. When our turn came the girl asked us for money as we hadn't paid at Manchester either! Yet again, out came the email which she read, after much deliberation she also let us through.

Flight from Manchester to Dubrovnik, 24th June. Despite flight being delayed by 4 hours at Manchester with faulty nose wheel on an old A320, baggage not loaded, and not received at Dubrovnick. Spent whole of 7 day island cruise without own clothes and personal items, having to buy essentials in country in day before cruise started. No Jet2 Agent at Dubrovnik, and reception by their staff at Manchester off hand. Only means of contacting Customer Service is by post or e-mail. Jet2 take at least 35 days to respond in full. Totally unacceptable.

My wife and I booked a holiday to Portugal departing 11/06/12 returning 22/06/2012. We booked and paid for extra leg room. When we arrived at Manchester airport we were advised that Jet2 had sub contracted this flight to a Spanish airline and that the plane was still in Madrid. When we boarded the plane it was obvious that there were no seats with extra leg room. Return flight exactly the same. There was no in flight entertainment and airline staff blamed the airport staff for not advising us of the change. We have been trying since 22/06/12 to get a refund from Jet2 without success.

Travelled on June 30th to Majorca from Leeds Bradford. Flight out 50 mins delay. No explanation. Flight was good, when we got there we got our luggage and went to the shuttle bus, we sat for 2 hours before leaving for our destination. Beautiful 7 days holiday then the nightmare began. On the 7th July, arrived back at the airport at 6.45pm for our flight (LS228) at 9.20pm to find our flight was cancelled until 3.45am the next day. Given a ten euro voucher for food each. Told flight was delayed due to the bad weather the previous evening in Leeds. Eventually flew at 5am (7 hrs 50 mins delay). Was upset because Thomas Cook who had a similar flight into Leeds Bradford airport diverted to Manchester and transferred customers by coach to Leeds. Was told that I had to put my complaint in writing.

Flight delay 6 hours Leeds-Barcelona, little information, updates and far too many drunks on the flight making the whole experience for my family very unpleasant. Please can we have an airline to be proud of at Leeds Bradford airport.

If you can book another carrier, do so! I paid extra to select our seats well in advance of departure date. I got email from jet2 to check in online. I noticed they had changed all our seats, and separated us! I phoned them - no acceptable answer - just that "the computer did it!" I asked for refund of the extra cost I paid for the original seats - not allowed - no refunds are possible!! So they charge you and don't deliver. What a shambles! A fine way for Jet2 to send us on holiday.

Flew from Rome to Manchester. Ground staff at Rome Check-in were the slowest I've ever encountered. Was charged 33 Euros for a boarding pass printout and 61 Euros for 1 suitcase! We then waited an hour on the tarmac with door open in 35 degrees as numbers didn't tally. To top it all, the bag I paid for never made it onto the plane and I'm still waiting for it to be delivered 2 days later!

I've just returned from my first Jet2 package holiday. Unlike most packages we weren't pestered with holiday reps trying to sell trips. My only complaint was that when we got to the airport we were sent to the coach - we hurried in case we were keeping them waiting as my bag had been the last off the carousel. We sat on the bus for 40 minutes. When we were eventually about to set off to the hotels I asked the rep what the hold up had been. She said we'd been waiting for another flight to come in! I wouldn't have minded if she'd told us we'd be waiting all that time, but just to leave people sat around is not acceptable.

LBA-SXF-LBA for a weekend with my wife, online check-in LBA-SXF and no bags meant quick transit through security to a 5 minute early departure with a 20 minute early arrival in SXF. Onboard prices are comparable with U2/FR/TCX and the crew were friendly enough. Return left SXF 10 minutes early and arrived in LBA 30 minutes early with friendly crew with little upselling. The seats and legroom are fine for the short sectors we flew, the planes on both legs were clean and perfectly up to the task. The offshore handling agents perhaps need more briefing, chaotic check-in, but on the whole a good experience.

Manchester to Rome on flight LS791 on May 3rd 2012. The flight was good, the plane was tidy, we departed and arrived into Rome on schedule. Booked this flight on March 11th and noted on the booking confirmation that we needed to print our booking pass's from 28 to 5 days before the flight or pay an additional charge. We went to Australia and returned to NZ just before our departure date in April to find computer problems did not allow us to print the boarding pass. We were charged pounds sterling 17.50 each to print out the boarding pass which I feel is steep after you have already paid pounds sterling 46.07 covering online booking fee, reserved seats fee, payment card fee, booking fee. We knew we were in for a further charge due to circumstances not allowing us to comply with the check in directive on the booking confirmation but after paying pounds 46.07 already we did not expect to be fleeced with another cost of 35 pounds. 10 pounds would have even seemed high as this was the online booking cost. It is a pity that what seems a good airline and certainly one who provides in our opinion a good flight could loss clients by boarding costs they wish to charge.

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