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JET2.COM customer review :  26 September 2009 by Neil Harvey   (UK)

Manchester to Alicante return. The outbound 757 was so old it still had ashtrays - full of rubbish. The trolleys were from the now defunct XL Airways! The return flight was delayed by 2 hours due to a technical hitch but informed as soon as we got to the airport. The 757 was also very old and the no smoking/seat belt signs were in Chinese or similar language and our seats failed to stay upright - some lights were flickering or not working, plane was dirty and we were asked to help the crew tidy up. The crew on both legs were great. The online check-in is a waste of time and money as it doesn't save time - and they are the only airline I know who charge for water.

JET2.COM customer review :  26 September 2009 by Michael Mulholland   (UK)

MAN-PSA several times this summer. The planes are old but the seating is fairly comfortable. Generally speaking the flights have bee on time. What are extremely good value are the pre- booked hot meals, especially compared with on board prices for rather less. My only gripes with them are (a) because they charge less for luggage than other airlines, check in queues for bag drop are as long as for normal check in - this is worse at Pisa as they do not even separate bag drop and full check in passengers and they have outsourced telephone sales and support to India or somewhere else and it can be far longer than necessary to deal with anything and all on a premium line.

JET2.COM customer review :  22 September 2009 by Carol Wurr   (UK)

Flight to/from Faro. Why bother with pre flight check in and bag drop - it barely works in Leeds and our hour long wait in Faro made a mockery of bag drop and check in on line. The bag drop queue was longer than non checked in passengers. Also queued a further 30 mins for car seat special luggage desk. The chairs had just been accepted in Leeds but turned into "special luggage" in Portugal ! Only just caught the flight in Portugal due to queues!

JET2.COM customer review :  22 September 2009 by Colin Lewis   (UK)

Newcastle to Murcia return. Booked online and paid for seat allocation. Left Newcastle on time on quite old, but relatively comfortable 757-200. Staff pleasant. Return on another old but comfortable 737-300, again staff pleasant. Only slight complaint was price of small bottle of water at £1.70. Would use them again.

JET2.COM customer review :  22 September 2009 by S Thomson   (UK)

Edinburgh to Venice return. No complaints with either flight, found both crews to be efficient and welcoming. Disappointed to see Venice doesn't seem to feature in 2010 programme from Edinburgh.

JET2.COM customer review :  18 September 2009 by G Jones   (UK)

Manchester to Palma. Checked in online which was simple. Took only hand baggage which had a generous 10kg allowance. Paid £15.99 for an extra leg room seat which made it a comfortable flight. B757 clean and cabin crew polite. Flight left a few minutes early and arrived early.

JET2.COM customer review :  30 August 2009 by Keith Jones   (Czech Republic)

The new policy of on-line check in is just another scam by Jet 2 - passengers who purchased tickets on one credit card at the same time and do on-line check-in at the same time are often separated by seat and then required to make a payment to sit together! The quality of Jet 2 is deteriorating rapidly since they first started out of LBA sadly.

JET2.COM customer review :  30 August 2009 by D Bingham   (UK)

LBA-BCN : online checkin placed us opposite one another and then together on the way home which was fine, as no point paying the extra for a 2 hour sector. Both were on time and with no checked baggage we managed to get away with only being in LBA and BCN an hour before departure. Prices onboard were no worse than EZY or FR. Unfortunately the ancient fleet is very noisy, constant sales announcements were loud, seemed to be allocated in the childrens section. Unfortunately I think LS flights are to be endured rather than enjoyed.

JET2.COM customer review :  21 August 2009 by D Robinson   (UK)

Family holiday to Majorca has just been ruined even before we leave! Have just completed check in on line and JET2 in all their wisdom have allocated a seat for a 5 year old on his own sitting beside two strangers Had a long and heated discussion with a rep and his only answer was to pay £6.99 to have the child re allocated a seat beside his mother and sister who actually are in front of him. What happens to the policy that children must travel with an adult?

JET2.COM customer review :  17 August 2009 by Ian Hodgson   (UK)

I've flown Jet2 LBA to Malaga and back dozens of times over the past few years and (apart from a 2 hour delay on one flight) never had a problem. OK the aircraft are old, but they're usually clean, and the cabin crew have always been professional and friendly. On my last trip a couple of weeks ago, I upgraded to Jet2Plus on the way out - and would do it again. LBA can be a bit chaotic at times, but Fastrack security and access to the executive lounge made the whole experience more enjoyable. Free food and drink onboard is good too, and the breakfast they gave me was fairly substantial for an airline meal! Coming back, I usually pay for an extra legroom seat but this time didn't bother. To save money, I checked in online and just accepted the seat I was assigned. Being just over 6'1" I was a bit worried about the pitch, but it was absolutely fine and no worse than any other airline.

JET2.COM customer review :  10 August 2009 by Janet Humphries   (UK)

Just returned from the Algarve on Jet 2 flight to Manchester. Checked in online and airport baggage drop off quick and easy. Prices for drinks onboard were similar to that of other airlines. Plane was older than others I have flown and no in flight entertainment but if you are happy to read it doesn't matter about this. Staff at airport and on plane were perfectly pleasant and helpful to a family sitting behind me whose baby was distressed. First time I have used Jet 2, saved £100 compared with other airlines and using them again in October.

JET2.COM customer review :  9 August 2009 by G Broughton   (UK)

Jet 2 to Murcia from Manchester and Blackpool for the past 5 years and never endured problems with booking, check-in, delays or lost luggage. I agree that some aircraft are looking a bit tired. We have found the food and drinks to be adequate for the short flight.

JET2.COM customer review :  3 August 2009 by Phil Clarke   (Spain)

Have travelled with this airline many times. They keep changing the booking process to catch you out with additional charges. The splitting up of couples who are checking in on line is true, although one of the cheapest airlines, is the additional hassle worth it? Currently sat here with a three and a half hour delay from Malaga to Manchester. I advise everyone to have a copy of the EU regulation 261/2004, as this airline will tell you anything to avoid giving you a copy of your rights. Last time I was told I would only get refreshments and a meal after a four hour delay, which was a blatant lie in my case. I should have got them to sign something to that effect as they would get a 5000 pound fine for each passenger not correctly compensated. Know your rights, and ask to see the person who can authorise vouchers / payments for meals. Maybe by reporting them, this airline might sit up and take note, however I dont hold out any hope, if you want to complain you have to do it in writing, as if you try to ring them they charge you a premium for it! The cheek of it!

JET2.COM review :  31 July 2009 by Robert Tucker   (UK)

Used three times - not again. Manchester-Murcia They lost my bag would not confirm loss for 60 days and held up insurance claim. Manchester - Alicante ok but had to wait over 1.5 hours for bags. Customer service by their HQ is -10 : they do not seem to give a damn. Have tried to cancel next due flight due to lack of confidence in this airline but I am sure that now they have got my money they will not care one bit if I travel or not.

JET2.COM review :  30 July 2009 by D Watson   (UK)

Paid a premium to price to reserve an emergency exit seat for extra legroom. On boarding I found someone else sat in my seat - they refused to move so I summoned a cabin crew member who was rude and unhelpful telling me I had to sit somewhere else! I protested but was ignored and had to sit elsewhere. During the course of the flight the same cabin crew member regularly visited and chatted to the passenger sat in the seat I had paid for! Complaint now with Jet2 but after reading other similar stories on this forum I am doubtful if I will ever be compensated.

JET2.COM review :  27 July 2009 by S Proctor   (UK)

Good service out of LBA. For a few pounds more you can access VIP lounges, get extra leg room and complimentary drinks. Really fast check-in if you do it on-line. Friendly cabin-crew. Carry-on luggage size is smaller than non-budget lines.