Germanwings Passenger Reviews and Germanwings Customer Trip Reports     an official 3-Star Airline       Add your Germanwings Review   Germanwings detailed 3-Star Ranking   Airline Reviews : A-Z Index   Customer Review scoring : Germanwings   5.9 out of 10 118 reviews

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GERMANWINGS customer review :  16 May 2012 by Eelco van den Heuvel (Netherlands)

Fly an average of twice a year between North Rhine-Westphalia and Zürich. This time I flew Germanwings from CGN. Service is at the same level as LH and AB, apart from having to pay extra for drinks, food and luggage. Since I was travelling with hand luggage only, this was the cheapest option with 200 euro return (booked two weeks in advance). Flight was efficient and on time. Especially on the way back, pilot was very informative. Can't understand why plane in CGN parked right beside aviobridge and passengers were bussed to terminal.

GERMANWINGS customer review :  28 April 2012 by Kai Matuschewski (Germany)

TXL-CGN. On time flight and straightforward check-in. Very good value for money. Assigned and comfortable leather seat. Clearly stands out amongst the low-budget carriers.

GERMANWINGS customer review :  5 April 2012 by M Jerman (UK)

STR-STN. Check-in and gate staff friendly and efficient. Assigned seating a massive advantage to other low cost. Cabin crew reasonably ok, more efficient than friendly. Food/drinks onboard reasonably priced. Plane in good condition however I find new Recaro seats very uncomfortable. Legroom is good, so all in all bearable for a short flight.

GERMANWINGS customer review :  3 April 2012 by Nick Wilcock (UK)

LHR-CGN. Unfortunately, Lufthansa's service between London and Cologne is now operated by Germanwings. Upon arrival at the Star Alliance Gold check-in desk, I was told I could not use it and was directed to the Germanwings Economy Class check-in queue. I wasn't permitted to use the Star Alliance Gold lounge. The flight itself was ok, but the overall experience certainly was not. Oddly enough, when I returned from Cologne 2 days later, there was no problem using the Star Alliance Gold lounge. If Lufthansa expect to retain customer loyalty, they must restore Gold Card privileges at LHR for flights now operated by Germanwings.

GERMANWINGS customer review :  13 September 2011 by D Griffiths (UK)

EDI-CGN and CGN-MUC. I have always rated them as one of the best low cost airlines especially now that they allocate seats. However they don't have their own staff an EDI and the handling company can be hit or miss. There is no bag drop so even if you've checked in online you're still going have to join the regular queue. Having checked in on line and eventually dropped our bags, my wife and I were sitting in our allocated seats onboard - 10E and F when another passenger appeared with a boarding pass for seat 10F. After a few minutes a stewardess arrived with a computer printout showing us in seats 15A and B. Since these weren't extra leg-room seats for which we'd paid we flatly refused to move. Eventually the stewardess backed down and the other passenger was seated elsewhere. The flight itself was fine and the 'Happy Picnic' was tasty and good value. Travelling on from CGN to MUC a few days later we checked in by machine at the airport and dropped our luggage at the fast bag drop which really was fast. The whole process lasted under 5 mins. Again the flight was fine although air traffic restrictions led to a delay of about 25 mins.

GERMANWINGS customer review :  26 July 2011 by H Hilarides (Netherlands)

Istanbul to Dortmund. take off super. No problem with air pressure and painful ears. Long time waiting before checking in luggage. Service very good and friendly even when the system fails for a moment.

GERMANWINGS customer review :  25 July 2011 by H Mutschler (Germany)

Cologne-Marrakech return. Onward flight was late because boarding was a mess. Small snack and soft drink were offered for free since this was a charter flight. Crew disappeared after service. Seating on emergency seat was ok, but seats are not comfortable. Return flight was late. Aircraft was not full, flight was ok. This was a chartered flight and sandwich and soft drinks for free. But only 1 round for a 3.5 hr flight. Crew took good care of passengers.

GERMANWINGS customer review :  4 July 2011 by Roland Rodriguez (USA)

DUB-VCE via CGN. The flight arrived about a 30mins late into Dublin but managed to get to Cologne just about on time. Seats, cabin amenities, comfort all that you would expect for the price. We paid about $260 US for the three of us for the trip to Venice. No complaints - you got what you paid for. Only tricky thing was finding the transfer desk in CGN, a small podium squirreled in between some shops adjoining the departure gates. Coming from Ireland we had to get new boarding passes for the second segment.

GERMANWINGS customer review :  1 July 2011 by Andrew Dixon (UK)

STN-GGN-STN. Outward flight faultless. Swift check-in, a breeze through security, prompt boarding and an on- time departure. Crew friendly and efficient, and seats comfortable (paid for Best Seats at front of cabin). Got off the flight thinking this was a good airline. But return flight a completely different story. Got to boarding gate at CGN, to be told flight delayed for 20 mins, 3 hrs later we were still there! Information from staff appalling. Finally boarded another aircraft with the rudest crew I've ever met who huffed and puffed from boarding to landing. Despite the delay, no offer of refreshments. Out and home was like flying with 2 completely different airlines.

GERMANWINGS customer review :  6 June 2011 by J Day (UK)

Manchester to Berlin via Cologne/Bonn. Punctual and efficient. We booked picnic snack, selected our seats and baggage in the ticket price. Husband is 6"4 and enjoyed more legroom than other flights we had been on. Seats were leather and very comfortable.

GERMANWINGS customer review :  26 May 2011 by Alan Dron (UK)

Cologne/Bonn to London Stansted. Check-in straightforward. Flight delayed by 90 minutes, explanation given on board that planned aircraft had been unserviceable and replacement had to be found. Mildly irritating but fair enough. Ticket included a pre-paid snack that consisted of roll with some of the thinnest sliced meat I have ever encountered, but what do you really expect these days on a low-cost carrier, particularly on a short hop? Flight notable for large proportion of business travellers. Cabin crew friendly and efficient, ticket just about reasonable price.

GERMANWINGS customer review :  25 March 2011 by Ian de Souza (Germany)

Probably the best amongst the cheap flight carriers. Most comfortable, staff are good and when there is a problem they will actually try to resolve it. Despite being a cheap airline, they treat their passengers as people and not as cattle as is the norm with other similar airlines. Just stay away from the German Wings Credit card! This is not run by german Wings but an independent company. This is a real pain!

GERMANWINGS customer review :  24 March 2011 by Carl Heyde (Germany)

Munich to Cologne return. A nice experience. Online check-in with seat selection starts three days before departure and worked well. Clean cabin. Seat pitch is tight but no major issue on 1 hour flight. Outbound flight 20 minutes late due to traffic in MUC, return flight arrived ten minutes early. For the price paid (no-frills fare), I have nothing to complain about.

GERMANWINGS customer review :  14 February 2011 by Andrija Matic (Croatia)

ZAG-SXF on new A319 with clean cabin. Legroom okay, flight attendants professional (could smile a bit more) and inflight service food and beverage rates are acceptable. I have been using Germanwings several times per year and I find them a reliable low cost carrier that provides quality service for price paid.

GERMANWINGS customer review :  24 October 2010 by Dan Mason (Germany)

I've had at least eight Germanwings flights in the last two years. One thing I don't see in other reviews is the fact Germanwings will charge 7 Euro/kilo for anything over 20 kilos (44 lbs) on checked bags. This can be an unpleasant surprise. Naturally they refuse to pay you the same rate for underweight bags. In the last two years they have also occasionally weighed carry on bags with a limit of 10 kilo. Snacks and drinks are all an extra charge.

GERMANWINGS customer review :  25 September 2010 by Peter Marsh (UK)

MAN-CGN on A319. Punctual flight on a clean, modern plane. Extremely good value for the price paid. A decent bottle of beer on board at a reasonable price was a bonus. Very satisfied. I also used the fly/rail add-on train fare which is a real bargain if you're travelling any distance at the German end of the journey.

GERMANWINGS customer review :  22 September 2010 by H Mutschler (Germany)

Cologne to Palma Mallorca return. First leg delayed more than one hour, no explanation or apology. No food or drink if not paid for. Seats narrow and do not have any comfort. Return flight was Germanwings as well but plane was from TUI Fly, with nice legroom, but they need to adjust the Germanwings service, so no food or drink was served. Normally try to avoid flying them, but this was a package tour and had no choice.

GERMANWINGS customer review :  15 August 2010 by R Tukker (Netherlands)

Cologne-Zadar-Cologne. Check in at Cologne was swift and efficient. A319 clean and looked pretty new. Legroom is bigger than Lufthansa. Cabin crew was friendly. As we did not booked the lowest airfare, we received a simple, but tasty sandwich and drinks. Inbound flight a 737-800 apparently on lease from Hapag LLoyd. Legroom much more restricted, and the plane was fully booked. Cabin crew from TUI. Service and friendliness was good.

GERMANWINGS customer review :  15 August 2010 by M Smith (USA)

Great low cost airline. Flew Germanwings recently from Cologne to Prague. Very friendly and efficient. There are rules about baggage, check in, food, etc. but if followed a good option for low cost travel in Europe and there should be no hassles. Most importantly felt very safe.

GERMANWINGS customer review :  7 August 2010 by L Jeffcoat (USA)

Flight from Cologne to Santorini was very nice. The seats were comfortable with good pitch, friendly crew, clean plane, and the buy on board sandwiches were tasty and reasonably priced.

GERMANWINGS customer review :  3 August 2010 by H Mutschler (Germany)

Cologne to Palma, A319. Nothing served if not paid for. Flight left at 05:5am, not even a free coffee even on tour package. Arrived in Palma, baggage took more than 40min to arrive on belt.

GERMANWINGS customer review :  11 May 2010 by Tomas Krulis (Czech Republic)

PRG-CGN-PRG. Check-in at PRG okay. Onboard you have to pay for food or beverages (2-3 EUR for one piece), but for this short trip (55 ins)I think it is not necessary. Nice clean cabin, the problem is poor leg-room, but for a short flight it is possible to survive. A319 on both ways, almost full. The return flight was not so easy - at the moment we were boarding they told us to stop because of a technical problem and passengers had to move back out of the bus up to the terminal building where we had to wait next 3 hours till the problem was sorted out - after 1 hour of the waiting time they provided vouchers for refreshment (5 EUR to spend in kiosks around the terminal). Generally it was well organised. I was fortunately flexible and not in hurry to arrive at Prague on time. We were delayed for more than 3 hours with our departure.