Germanwings Passenger Reviews and Germanwings Customer Trip Reports     a World 3-Star Airline       Add your Germanwings Review   Germanwings detailed 3-Star Ranking   Airline Reviews : A-Z Index   Customer Review scoring : Germanwings 137 reviews

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	Germanwings Customer review :  21 May 2013 by Vincent Sweeney    (UK)
	Rating : 4/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	Travelled from Manchester to Vienna with a 3 hour stop over in Koln/Bonn. First flight was good with an on time departure, reasonably friendly cabin crew staff and a decent and comfortable journey. However from our stop in Koln/Bonn the trip deteriorated. We were segregated into a small area of the airport with very little to do, see or even eat/shop. The second flight was 45 minutes late and had some of the most miserable cabin staff I have ever experienced. I wasn't even offer a drink to purchase. I would rate Germanwings as very average and certainly not what I would expect from a German carrier.

	Germanwings Customer review :  18 April 2013 by V Ladhani    (Germany)
	Rating : 6/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	HAM-STR. Ground staff at Hamburg were pleasant and everything was swift on ground. A319 aircraft on this route was nearly 50% full. Legroom is acceptable and enough information was given by captain. Aircraft landed 5 minutes late and I had a tight connection for further travel by train. I had checked in a piece of luggage and feared that I miss my train connection but luggage arrive on belts in Stuttgart airport very quickly and I did make my connection. Snacks and drinks onboard are very expensive. All in all a good experience for the price paid.

	Germanwings Customer review :  17 April 2013 by Sharen Trebacz    (UK)
	Rating : 10/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	Flew to Cologne from LHR on 29th March 2013 and back on 1st April 2013 and I have to say Germanwings were fantastic. The aircraft was comfortable and the staff friendly and cheerful. We were delayed taking off (through no fault of Germanwings) but we made up time. On the return journey we took off on time and landed on time. Would definitely fly with Germanwings again.

	Germanwings Customer review :  18 February 2013 by P Knap    (Germany)
	Rating : 6/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	CGN-TXL, A319. Evening service after Cologne Carnival parade. Lots of passengers and even captain disguised accordingly. Boarding delayed due to late arrival from previous flight but crew managed to catch up: departure on time, arrival 10 min early. Crew quite neutral whereas Captain made funny announcements in view of the carnival. Seat comfort is okay for such a short hop. Only buy-on-board program with relatively high pricing compared to quantity of products - so I opted for nothing. Germanwings is low cost and you practically pay for everything you want extra besides the seat. Germanwings has taken over complete service from Lufthansa on that particular route. Being Star Alliance Silver/FTL at Lufthansa means nothing if you fly on Germanwings (a 100% Lufthansa subsidiary). Some weeks ago in 2012 when LH still served the sector FTLs were allowed to use the LH business lounge. Now they offer you lounge access for "an insignificant fee of" 25 € - what a joke!

	Germanwings Customer review :  7 February 2013 by C Zacher    (Germany)
	Rating : 2/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	Booked Lufthansa flight Cologne-Berlin on 28 Jan. On 2 Jan I got the information that the flight was operated by Germanwings, a German low-cost carrier. So was the flight. Low cost: 1 hrs delayed, for my beer I had to pay in Euros - cash. Lounge use was denied as the flight was operated under 4U code. No service for a high Lufthansa price. Not recommended, very disappointed.

	Germanwings Customer review :  2 February 2013 by Michael Hartley-Holthuysen    (Germany)
	Rating : 1/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	Sad affair on a flight from Treviso to Cologne. Due to non-availability of ILS landing at Treviso plane had to land at Venice airport 50 km away. At no time did the ground crew provide any information, and simply carted us like cattle through the Italian countryside. Left us wait on the apron of Venice airport - without water or information. Terrible flight - without any customer service whatsoever.

	Germanwings Customer review :  20 December 2012 by Pelan Ray    (UK)
	Rating : 3/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	Flew back from Cologne on the 10th December - flight returned after 20 minutes due to technical faults - attempted to re-board 2 hours and 10 minutes after original flight time but was told catering being loaded onto replacement thus further delay, meaning flight delayed to 3 hrs 15 mins. No complaint forms as promised, no non EU passenger cards given. Not a budget airline at £327 for 2 return tickets from LHR, best avoided, the rep in Cologne treated the whole episode as a joke.

	Germanwings Customer review :  20 December 2012 by Pelan Ray    (UK)
	Rating : 0/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	Flew to Cologne from LHR - return flight had to be diverted back to Cologne due to technical difficulties - over 2 hours after the original departure time we were told to embark, after which, having endured a 15 minute wait on an unmanned bus in minus 6 degrees we were told the replacement flight was delayed for catering to be loaded. Eventually left 3 hrs 15 mins late. Promised complaint forms never materialised. Will avoid this airline in future at all costs, and at £327 for 2 hardly a budget price.

	Germanwings Customer review :  19 December 2012 by M Jerman    (UK)
	Rating : 5/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	STN-CGN. Delayed 30 minutes with no reason or apology given. Flight completely full with boarding well organised if somewhat slow. Due to high load locker space at premium so some passengers ended up sitting with big trolley bags under the aisle seat, blocking the other passengers' exit. This went unnoticed and/or challenged by the cabin crew. Leg room poor towards the rear, seats reasonable comfortable. Crew not very polite at all, impossible to get smile out of them but reasonable efficient. Didn't buy anything from their menu, prices seamed reasonable. The only reason I would recommend Germanwings is if the ticket is cheap and due to the fact you can collect miles for LH Miles and More programme.

	Germanwings Customer review :  18 December 2012 by A Hicks    (Germany)
	Rating : 5/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	On a recent trip from Stuttgart to Stansted I had the window seat in a row which was also occupied by a young mother and her four or five year old daughter. The minor took the seat next to me. Once we had achieved cruising altitude the mother produced an iPad from her bag and placed it on the table in front of the child. Then, without the slightest consideration for their fellow passengers a Mickey Mouse movie was run with the soundtrack coming to all in earshot over the speakers. Since it was a reasonably short flight I plugged my own headphones in a did my best to ignore the cartoon. Now that such technology is available I think it might be high time for Germanwings to regulate such behavior. Obviously a sense of social responsibility is no longer sufficient. Germanwings usually provides a decent service, it would be a shame if they allow selfishly ignorant passengers to spoil it.

	Germanwings Customer review :  15 December 2012 by Karen Taylor    (UK)
	Rating : 8/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	London Stansted to Stuttgart, Germany. Return. More than satisfied with both legs of the flight. I expected an Easyjet type arrangement but GW are definitely better. Flight attendants were snarly though on outbound leg, but it was only an hours trip. Food on board should be avoided though.

	Germanwings Customer review :  13 November 2012 by R Marchant    (UK)
	Rating : 0/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	On the booking confirmation form, downloaded from the Internet, it states that it contains all the information about the flight. Except it doesn't tell you which terminal the flight leaves from, or that they operate an online check-in service. This resulted in me going to terminal 5 along with a group of Germans (flying with another airline) being delayed for check in (at terminal 1) and eventually missing the flight. My own fault for not being obnoxious enough to push to the front of the queue. I then need to cancel my return flight and try to contact the call centre to get some assistance, but all calls to the UK number are barred.

	Germanwings Customer review :  22 October 2012 by Nick Wilcock    (UK)
	Rating : 5/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	LHR-CGN; CGN-LHR. Flight booked and paid for through Lufthansa. However, if you are a LH Senator, none of your privileges are available at London Airport if flying to Köln, so was refused admittance to the Star Alliance Gold lounge in T1. Flight itself was chaos due to ground handling errors and late final figures, but the in-flight service was OK, if basic. Return leg from Köln was much better - able to use the Senator lounge and flight punctual. I loathe having to use Heathrow, but there are few options if flying to Köln these days.

GERMANWINGS customer review :  2 October 2012 by Jacqueline Matlock (Germany)

Flights to Dubrovnik, Croatia on 9/22 and return to Stuttgart on 9/29/2012 were both greatly delayed without explanation. I flew with a companion on same fare and she was served a beverage and offered sandwich on return flight but I was told I could not have even water without a 3 Euro purchase because of my fare, (a hotel package). The worst was that the first serving attendant did not even offer to sell me water. Access to information of our flight delay was not posted on Webpage in a timely manner and after midnight there was no information online for the flight. No information available at Stuttgart Airport while family waited from 11pm until 1am for our arrival. The scheduling for Stuttgart-Dubrovnik-Stuttgart should be reviewed and improved.

GERMANWINGS customer review :  10 September 2012 by Mark Simons (UK)

LHR-CGN-LHR. An excellent flight for a business trip. Outbound arrived on the dot, return 20 minutes early. Very polite staff, comfortable "best seat" with baguette and drink included, very clean aircraft, good legroom too. One of the best short haul flights I have taken for quite some time.

GERMANWINGS customer review :  6 August 2012 by Alexander Hart (UK)

For a low-cost airline, I was naturally not expecting very much at all; however, I was pleasantly surprised. For a slightly higher fee, I could get significantly more legroom (more than that on British Airways), seat preference choice (unlike most budget airlines), and food. The collective deal was well worth the price. I would recommend this airline.

GERMANWINGS customer review :  26 July 2012 by M Grey (Ireland)

We had a 6 hour delay for a 90 minute flight! Paid extra for seating and food but were told to sit anywhere and was stuck in a small seat which got even more claustrophobic when the passenger in front put their seat back. Return flight was 10 mins late! Then, despite paying for food, I was told I had to pay again if I wanted anything! Flight cost over EUR300 so was not cheap and overall this was the worst experience I have ever had on any airline.

GERMANWINGS customer review :  25 July 2012 by J Vells (UK)

STN-HAJ: Outward leg fine, comfortable leather seats. Return journey delayed by 1hr due to "Birds in engine", took off 1.5hrs late, however, we were last to board plane, and advised that all of the overhead luggage compartments were full. One of our bags was placed with the other main luggage. Once the bag had been taken we realised our passports were in this bag, and advised the crew. They told us that our bag would be given to us when we left the plane. Upon further enquiry, we found out that our hand luggage would turn up in baggage collection. So a wonderful arrival at Stansted, with no passports - kindly escorted to baggage collection to await hand luggage with passports - rather embarrassing. Anyhow, just a warning that crew don't seem to be aware. Other than that, a pleasant flight.

GERMANWINGS customer review :  14 July 2012 by H Mutschler (Germany)

PMI to CGN. Check in was open 2.5 hours before flight. Staff talking to each other and not to passengers. They forgot to label one bag and we had to remind them. Two umbrellas took ages to label for the flight and had to explain what to do. Staff unable to put the bonus miles into systems and we were transferred to another desk. Staff here useless and after 20 minutes they managed to enter the bonus number. Now only one of us has miles, while the other has no miles credited. Flight left late and drinks and food were served for charge. We had a voucher so we got a sandwich and one soft drink for free. Crew ok.

GERMANWINGS customer review :  16 May 2012 by Eelco van den Heuvel (Netherlands)

Fly an average of twice a year between North Rhine-Westphalia and Zürich. This time I flew Germanwings from CGN. Service is at the same level as LH and AB, apart from having to pay extra for drinks, food and luggage. Since I was travelling with hand luggage only, this was the cheapest option with 200 euro return (booked two weeks in advance). Flight was efficient and on time. Especially on the way back, pilot was very informative. Can't understand why plane in CGN parked right beside aviobridge and passengers were bussed to terminal.

GERMANWINGS customer review :  28 April 2012 by Kai Matuschewski (Germany)

TXL-CGN. On time flight and straightforward check-in. Very good value for money. Assigned and comfortable leather seat. Clearly stands out amongst the low-budget carriers.

GERMANWINGS customer review :  5 April 2012 by M Jerman (UK)

STR-STN. Check-in and gate staff friendly and efficient. Assigned seating a massive advantage to other low cost. Cabin crew reasonably ok, more efficient than friendly. Food/drinks onboard reasonably priced. Plane in good condition however I find new Recaro seats very uncomfortable. Legroom is good, so all in all bearable for a short flight.

GERMANWINGS customer review :  3 April 2012 by Nick Wilcock (UK)

LHR-CGN. Unfortunately, Lufthansa's service between London and Cologne is now operated by Germanwings. Upon arrival at the Star Alliance Gold check-in desk, I was told I could not use it and was directed to the Germanwings Economy Class check-in queue. I wasn't permitted to use the Star Alliance Gold lounge. The flight itself was ok, but the overall experience certainly was not. Oddly enough, when I returned from Cologne 2 days later, there was no problem using the Star Alliance Gold lounge. If Lufthansa expect to retain customer loyalty, they must restore Gold Card privileges at LHR for flights now operated by Germanwings.

GERMANWINGS customer review :  13 September 2011 by D Griffiths (UK)

EDI-CGN and CGN-MUC. I have always rated them as one of the best low cost airlines especially now that they allocate seats. However they don't have their own staff an EDI and the handling company can be hit or miss. There is no bag drop so even if you've checked in online you're still going have to join the regular queue. Having checked in on line and eventually dropped our bags, my wife and I were sitting in our allocated seats onboard - 10E and F when another passenger appeared with a boarding pass for seat 10F. After a few minutes a stewardess arrived with a computer printout showing us in seats 15A and B. Since these weren't extra leg-room seats for which we'd paid we flatly refused to move. Eventually the stewardess backed down and the other passenger was seated elsewhere. The flight itself was fine and the 'Happy Picnic' was tasty and good value. Travelling on from CGN to MUC a few days later we checked in by machine at the airport and dropped our luggage at the fast bag drop which really was fast. The whole process lasted under 5 mins. Again the flight was fine although air traffic restrictions led to a delay of about 25 mins.

GERMANWINGS customer review :  26 July 2011 by H Hilarides (Netherlands)

Istanbul to Dortmund. take off super. No problem with air pressure and painful ears. Long time waiting before checking in luggage. Service very good and friendly even when the system fails for a moment.

GERMANWINGS customer review :  25 July 2011 by H Mutschler (Germany)

Cologne-Marrakech return. Onward flight was late because boarding was a mess. Small snack and soft drink were offered for free since this was a charter flight. Crew disappeared after service. Seating on emergency seat was ok, but seats are not comfortable. Return flight was late. Aircraft was not full, flight was ok. This was a chartered flight and sandwich and soft drinks for free. But only 1 round for a 3.5 hr flight. Crew took good care of passengers.

GERMANWINGS customer review :  4 July 2011 by Roland Rodriguez (USA)

DUB-VCE via CGN. The flight arrived about a 30mins late into Dublin but managed to get to Cologne just about on time. Seats, cabin amenities, comfort all that you would expect for the price. We paid about $260 US for the three of us for the trip to Venice. No complaints - you got what you paid for. Only tricky thing was finding the transfer desk in CGN, a small podium squirreled in between some shops adjoining the departure gates. Coming from Ireland we had to get new boarding passes for the second segment.

GERMANWINGS customer review :  1 July 2011 by Andrew Dixon (UK)

STN-GGN-STN. Outward flight faultless. Swift check-in, a breeze through security, prompt boarding and an on- time departure. Crew friendly and efficient, and seats comfortable (paid for Best Seats at front of cabin). Got off the flight thinking this was a good airline. But return flight a completely different story. Got to boarding gate at CGN, to be told flight delayed for 20 mins, 3 hrs later we were still there! Information from staff appalling. Finally boarded another aircraft with the rudest crew I've ever met who huffed and puffed from boarding to landing. Despite the delay, no offer of refreshments. Out and home was like flying with 2 completely different airlines.

GERMANWINGS customer review :  6 June 2011 by J Day (UK)

Manchester to Berlin via Cologne/Bonn. Punctual and efficient. We booked picnic snack, selected our seats and baggage in the ticket price. Husband is 6"4 and enjoyed more legroom than other flights we had been on. Seats were leather and very comfortable.

GERMANWINGS customer review :  26 May 2011 by Alan Dron (UK)

Cologne/Bonn to London Stansted. Check-in straightforward. Flight delayed by 90 minutes, explanation given on board that planned aircraft had been unserviceable and replacement had to be found. Mildly irritating but fair enough. Ticket included a pre-paid snack that consisted of roll with some of the thinnest sliced meat I have ever encountered, but what do you really expect these days on a low-cost carrier, particularly on a short hop? Flight notable for large proportion of business travellers. Cabin crew friendly and efficient, ticket just about reasonable price.

GERMANWINGS customer review :  25 March 2011 by Ian de Souza (Germany)

Probably the best amongst the cheap flight carriers. Most comfortable, staff are good and when there is a problem they will actually try to resolve it. Despite being a cheap airline, they treat their passengers as people and not as cattle as is the norm with other similar airlines. Just stay away from the German Wings Credit card! This is not run by german Wings but an independent company. This is a real pain!

GERMANWINGS customer review :  24 March 2011 by Carl Heyde (Germany)

Munich to Cologne return. A nice experience. Online check-in with seat selection starts three days before departure and worked well. Clean cabin. Seat pitch is tight but no major issue on 1 hour flight. Outbound flight 20 minutes late due to traffic in MUC, return flight arrived ten minutes early. For the price paid (no-frills fare), I have nothing to complain about.

GERMANWINGS customer review :  14 February 2011 by Andrija Matic (Croatia)

ZAG-SXF on new A319 with clean cabin. Legroom okay, flight attendants professional (could smile a bit more) and inflight service food and beverage rates are acceptable. I have been using Germanwings several times per year and I find them a reliable low cost carrier that provides quality service for price paid.

GERMANWINGS customer review :  24 October 2010 by Dan Mason (Germany)

I've had at least eight Germanwings flights in the last two years. One thing I don't see in other reviews is the fact Germanwings will charge 7 Euro/kilo for anything over 20 kilos (44 lbs) on checked bags. This can be an unpleasant surprise. Naturally they refuse to pay you the same rate for underweight bags. In the last two years they have also occasionally weighed carry on bags with a limit of 10 kilo. Snacks and drinks are all an extra charge.

GERMANWINGS customer review :  25 September 2010 by Peter Marsh (UK)

MAN-CGN on A319. Punctual flight on a clean, modern plane. Extremely good value for the price paid. A decent bottle of beer on board at a reasonable price was a bonus. Very satisfied. I also used the fly/rail add-on train fare which is a real bargain if you're travelling any distance at the German end of the journey.

GERMANWINGS customer review :  22 September 2010 by H Mutschler (Germany)

Cologne to Palma Mallorca return. First leg delayed more than one hour, no explanation or apology. No food or drink if not paid for. Seats narrow and do not have any comfort. Return flight was Germanwings as well but plane was from TUI Fly, with nice legroom, but they need to adjust the Germanwings service, so no food or drink was served. Normally try to avoid flying them, but this was a package tour and had no choice.

GERMANWINGS customer review :  15 August 2010 by R Tukker (Netherlands)

Cologne-Zadar-Cologne. Check in at Cologne was swift and efficient. A319 clean and looked pretty new. Legroom is bigger than Lufthansa. Cabin crew was friendly. As we did not booked the lowest airfare, we received a simple, but tasty sandwich and drinks. Inbound flight a 737-800 apparently on lease from Hapag LLoyd. Legroom much more restricted, and the plane was fully booked. Cabin crew from TUI. Service and friendliness was good.

GERMANWINGS customer review :  15 August 2010 by M Smith (USA)

Great low cost airline. Flew Germanwings recently from Cologne to Prague. Very friendly and efficient. There are rules about baggage, check in, food, etc. but if followed a good option for low cost travel in Europe and there should be no hassles. Most importantly felt very safe.

GERMANWINGS customer review :  7 August 2010 by L Jeffcoat (USA)

Flight from Cologne to Santorini was very nice. The seats were comfortable with good pitch, friendly crew, clean plane, and the buy on board sandwiches were tasty and reasonably priced.

GERMANWINGS customer review :  3 August 2010 by H Mutschler (Germany)

Cologne to Palma, A319. Nothing served if not paid for. Flight left at 05:5am, not even a free coffee even on tour package. Arrived in Palma, baggage took more than 40min to arrive on belt.

GERMANWINGS customer review :  11 May 2010 by Tomas Krulis (Czech Republic)

PRG-CGN-PRG. Check-in at PRG okay. Onboard you have to pay for food or beverages (2-3 EUR for one piece), but for this short trip (55 ins)I think it is not necessary. Nice clean cabin, the problem is poor leg-room, but for a short flight it is possible to survive. A319 on both ways, almost full. The return flight was not so easy - at the moment we were boarding they told us to stop because of a technical problem and passengers had to move back out of the bus up to the terminal building where we had to wait next 3 hours till the problem was sorted out - after 1 hour of the waiting time they provided vouchers for refreshment (5 EUR to spend in kiosks around the terminal). Generally it was well organised. I was fortunately flexible and not in hurry to arrive at Prague on time. We were delayed for more than 3 hours with our departure.