Germanwings

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 145 reviews
6/10
No Skytrax Rating
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4/10

Germanwings customer review

STN-CGN-STN. Looking forward to renewing my acquaintance with this favourite budget carrier after a gap of 3-4 years my spirits sank on arrival at Stansted as a throng of passengers for both this and the similarly-timed Stuttgart flight were milling around the check-in desk. Only one person was dealing with the two flights. This was down to the Swissport agency. A manageress from the latter belatedly assessed the unsatisfactory situation and a second check-in agent duly arrived but it was a close-run thing for many passengers and we were 20 minutes late pushing back. Once on board the experience was good and I can again recommend the Happy Snack Plus offering which is good value and quality at EUR6.50. Return flight was fine albeit 40 minues late - excellent self-check-in arrangement at CGN.
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4/10

Germanwings customer review

STN-CGN-STN first time with Germanwings. Some confusion when booking as the website kept reverting into German and it wasn't later possible to verify my booking online (so I phoned and everything was quickly confirmed). Outward was no problem at all. Allocated seating stops the stupid free-for- all crush and instantly makes the whole thing better than Ryanair. Coming back we arrived quite early and were told that the plane had been substituted for a smaller aircraft hence they were looking for people to bump onto the Lufthansa LHR flight. That'd probably be better for some people but we specifically needed to get back to STN. Fortunately they got enough people to change and we got checked through OK. However no-one told most passengers that their seat reservations were no longer valid (it was a completely different seat layout!) and so there was some frustration on boarding. But overall the service was good and the flights were on-time. We'll give them another try.
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3/10

Germanwings customer review

The last-minute addition of £13 for use of a "credit card" [it was a debit card] and some other fee with no prior notice at the very last stage of the booking procedure verges on sharp practice by German Wings. The public are not fools. The sudden switch to German towards the end of booking must also be inconvenient for those who do not speak it. These reviews raise many points - do GermanWings take note or act?
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1/10

Germanwings customer review

STN-CGN-STN. My second time on GermanWings. The first was marred by late departure caused by a public service strike in Germany - so not really their fault. However trip back this second time was diabolical. Flight cancelled. No explanation. Lousy ground staff at Cologne. Bussed to Dusseldorf with 60 other passengers for Air Berlin. Arrived too late - no GermanWings staff around; Air Berlin refused to take responsibility. Passengers getting very angry; police starting to take an interest. To get home I had to buy a single on KLM via Amsterdam at a cost of 330 euros. Serves me right for trying a cut price cut service airline again.
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3/10

Germanwings customer review

STR-STN return. Another great flight with Germanwings. They do allocate seats now so you can ensure already during check-in to seat together without having to rush for boarding. Staff friendly as usual. Seats very cramped as usual ! Germanwings needs slim seats to improve the seat pitch. Long flights to Portugal or Turkey must be a nightmare ! Rating depending on the price paid. More than 300EUR return is not that cheap anymore.
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