✅ Trip Verified
| Munich to Seattle via Cologne. On September 24, 2018, my flight back from Cologne was initially delayed approximately 10 hours, thenafter flying for 5 hours, we were told that due to the delay, the US borders were closed and would not allow us to land. We then had to fly for 5 more hours back to Cologne. No passengers were offered drinks, snacks, or a meal. That then totals to a 20.5 hour delay. After arriving back to Cologne, staff told us that the next flight out of Germany to Seattle would be from Frankfurt, which is a two hour train ride from Cologne. By the time I arrived in Frankfurt, the other flight had already taken off. I, and about 15 other passengers from the original flight, had spoken to the help desk of Lufthansa, the owner company of Eurowings, and they told us they cannot any help and told us to go back to the Cologne airport to speak to Eurowings. Out of the 15 passengers, only two spoke German, so it was very difficult to communicate and understand what was even happening/going on. I did not have international phone service and two of my children were in other countries, and another was back in America. My family did not know where I was because Eurowings refused to release any information about the original EW168 flight on September 24th. We then gathered as a group, after over 35 hours of no food or sleep, and had to make the best decision for ourselves to get back home to America. We then consulted with a different airline and only 11 seats were available, therefore, 4 people were left stranded in Frankfurt. Eurowings originally offered no financial support, although stated by EU Regulation 261/2004, passengers are entitled to up to €600 in compensation when their flight lands at their destination more than three hours late. It was over 48 hours until I was able to land back in America and Eurowings has had my bank statements ever since, and have yet to offer any compensation. It has now been over three months since this situation, and I have not received any financial compensation for my time. Not to mention, their customer service is only available over email and cannot be contacted over the phone.