Eurowings

✅ Trip Verified | Booked a few month in advance and paid 160 euro for two and a suitcase which was okay. We used the very convenient city check in at Wien Mitte Station, which allows you to drop off your suitcase in the morning and -like us- catch your flight in the evening. Only for Lufthansa Group airlines. Officially you have to travel on the rather expensive City Airport Train (CAT) to use the city check in, but know one checked this, so I guess you can catch the slower but much cheaper S7 to the airport too. Flight departed 50 mins late but arrived only 25 mins late in Düsseldorf. Efficient, uneventful flight with the usually limited leg space. Okay for the short flight though. Still the irritating habit of parking on the apron in Düsseldorf in stead of at the aerobridge which takes more time to deplane. All in all: good.

✅ Trip Verified | This is the worst airline and the worst customer service I have ever met! I had a flight from Stockholm to Faro and purchased 23 kg of luggage online. When I arrived at the airport, the staff at the check-in desk said he couldn't see my paid baggage in the system, I showed him the paid baggage on my ticket, but he didn't care and forced me to pay 438 SEK for the baggage again. I've been asking the company for a refund for 2 months, but it's useless, they don't seem to see my payment in the system again. Although I have sent all proofs, the receipt, ticket. I have called them many times, sent many emails, but judging by the reviews, it is common practice for this company to not refund customers and appropriate it for themselves. I don't recommend this airline.

Not Verified | Do not fly Eurowings! Changed our flight without notice to a different day. We cancelled the flight as no flights were offered by Eurowings on the day we needed to leave Santorini, and were “offered a full refund”. 3+ months later - still no refund. Countless phone calls and emails and still nothing - they continue to push to blame onto anything and everything. I will be leaving this review until the $1k+ is refunded (if ever).

Not Verified | “They wouldn't give my 83-year-old mother water to take her medication!" My 83 year old mother has been travelling to Greece every year for the past 35 years. This year, her travel agent booked her with a different airline Eurowings. She was received with indifference and stoic, robotic crew members. When she asked for some water to take her medication, they approached her with bottles costing three euro. It is unacceptable for any airline to not offer the basic essential beverage, water, which should be for free. Shame on them. I will never ever take this airline or recommend it to anyone.

✅ Trip Verified | A delay of more than an hour inside the plane waiting for takeoff. The reason for the delay is only communicated in German and English to the rest, no matter what. Un retraso de más de una hora dentro del propio avión esperando al despegue. Vergonzoso! El motivo del retraso solo lo comunican en alemán e inglés al resto ni caso

✅ Trip Verified | Eurowings is the worst airline company. They asked me to pay for the check in as I didn’t do it online and I refused, and then went out off the line did the check in online. They lost our luggage and we have not heard back from them as no one is responding. It is uncertain if we will get our belongings back. I will never book again with Eurowings.

Not Verified | We traveled from Rhodes and stopped at Dusseldorf and when we arrived we were asked to pay for the hand luggage. They didn’t mention anything about this charge when we booked it. This is unacceptable as they did not say anything when we were boarding at Rhodes airport.

✅ Trip Verified | My return flight was an hour late and when we were boarding I was at the boarding they told me I didn’t have the right to do boarding first with my 23 months old baby. He was sleeping in my arms and I have two bags on me and when I asked them to be board they told me they don’t have the policy to get people with infants first. I stayed for at least 20 minutes in group 2 as shown in my ticket, before I could get on the aeroplane. I was crying from being exhausted and tired when I get into the plane. A passenger offered to help me with one of my bags. This was the first time in all my flights with all different airlines that I had to wait so much.

✅ Trip Verified | Another legendary Eurowings experience - a daughter company of an airline called Lufthansa. Horrible Terminal 2 in Lisbon. While Ryanair, Wizz, Vueling, have proper organized structured check in, Eurowings changed the check in lanes 2 times which ended up in no organisation for the check in resulting in waiting for 1.5 hours for check in. All people just checked in without queuing, like anarchy. Absolutely unprofessional and even Eurowings would say they are not responsible, but Eurowings and Lufthansa make the contracts, define the SOP and review the quality. So ask yourself Eurowings why it works for the other budget airlines. Flight to Hamburg was delayed at the end, also due to go through but would have also been delayed 30min without it. The flight and service was good, that's it. The staff was friendly onboard. Eurowings has a way to go. I am saying this for 8 years now and giving up hope. It just has no relevance being a Lufthansa Senator for Eurowings so you can also fly any other, cheaper, more reliable airline.

✅ Trip Verified | My flight from CGN to ATH was canceled half an hour before the flight for an unknown reason. The people on the front desk had a completely unprofessional manner. The rerouting options were ridiculously late. No refund after 20 days. You cannot find any information from the phone service and the online refund forms are not working at all. It is almost a scam. Completely frustrating. Avoid it as much as possible.