✅ Trip Verified
| Las Vegas to Cologne. I don't think it's possible for an airline to be worse. There are too many things to say, so in short: flight was cancelled, waited in airport a long time with no answers, finally taken to hotel and were told the hotel would inform us of our new flight (uh, nope), waited for 2 hours for their customer service to answer the phone and were told they were getting a plane for 2 days later (missing 2 days of our Europe trip was unacceptable and they still didn't have concrete information for us), then told us we could book a flight then be reimbursed... but told it had to be cheap and that 90% get their reimbursement. Purchased a flight for the next morning (nothing is cheap that short notice) and now we're waiting for $1400 each and the e-mail response says it can take 6-8 weeks for a reply. That's just this flight. If we had made it to Cologne (we surpassed it altogether), our next Eurowings flight would have been delayed. When we did eventually get to Europe, there was an announcement of a delayed eurowings flight. Basically, you're pretty much guaranteed to have your flight delayed or canceled if you fly Eurowings. My flight from Europe back to the United States took off and landed later than scheduled and I missed my shuttle and paid for another one. I was charged for headphones and for use of the outdated screen in front of me. I had pre-purchased an in-flight meal, but was hungry right after eating it and spent more money on food. It was a 12 hour flight and closer to the end they brought around a little more food, but I didn't get it. I only remember seeing the one option for meal purchase. The seats were uncomfortable and with each new thing, I became more and more upset. I didn't say anything, but I was balling my eyes out during the flight. I have never experienced anything this horrendous.