"Cannot recommend the at all"
7 reviews A Mardon (Germany)
✅ Trip Verified | The worst of the worst airlines: the flight had a delay of 2 hours and 50 minutes. No help from the ground staff was given in terms of telling the passengers what to do or offering some water or a meal. No reaction at all. During the flight the crew stayed at the galley “because of the turbulence we offer no meal service”. There were no turbulence. The crew must have been tired so they didn’t want to do any unnecessary additional work. Please try to avoid the when you can. Cannot recommend the at all.
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Nuremburg toHamburg |
Date Flown | June 2022 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"The worst service and air company"
Alex Tokars (Germany)
✅ Trip Verified | Direct flight 19/06/2022 from Rome to Hamburg was canceled 7 hours before departure. No hotel, no food, no transfer offer / voucher of information from Eurowings. Call center don’t answer. No Eurowings staff at the FCO airport. You have to find out everything by yourself. Had to find a hotel for my own money. But what if you don’t have money for hotel? Or food? Got only email with alternative flight 20/06/2022 evening from FCO to FRA and from FRA to HAJ which is not my final destination at all. From Hannover HAJ I have to somehow get to Hamburg HAM 21/06/2022 at night by my own. No transfer offer or any information. And two missed work days. The worst service and air company I know. And compensation I can claim online is only 250eur? One hotel night and dinner in Rome costs more.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Rome to Hamburg |
Date Flown | June 2022 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"nearly missed the plane"
Christian Gisy (Germany)
Not Verified | Again 1.5 hours on a normal inner German flight. Delay was brought to attention 15 min prior to expected departure. Lounge and screens did not notify about boarding ca. 10 passengers including me nearly missed the plane. When you think it can’t get worse you can rely EW finds a way!
Aircraft | A319 |
Type Of Traveller | Business |
Seat Type | Business Class |
Route | Duesseldorf to Berlin |
Date Flown | June 2022 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"my luggage was literally 3 cm more"
Larysa Mordacheva (Ukraine)
✅ Trip Verified | I traveled with my small dog, and before the flight, I read all rules from animal travelers and tried to find information about bags for my dog. Nothing was mentioned. I arrived with a plastic box which is required in trains, and staff said it`s not appropriate then I left the box and suggest to put my dog in another soft bag, that they wanted, but they said to me that only way I could fly it`s to buy their soft bag for 60 EU. I bought it, and they charged for another 40 EU when my luggage was literally 3 cm more.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Dusseldorf to Krakow |
Date Flown | June 2022 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"flight was either canceled or postponed"
Jelena Bojovic (Germany)
Not Verified | In the last 2 years, almost every time I booked a flight with Eurowings, the flight was either canceled or postponed (and new times were completely useless). It is not worth booking a flight with this airline. Refunds were not always made! You are very unreliable. In den letzten 2 Jahren, fast immer wenn ich einen Flug mit Eurowings gebucht habe, der Flug wurde entweder abgesagt oder verschoben (und neue Zeiten waren komplett sinnlos). Es loht sich gar nicht einen Flug mit dieser Fluggeselschaft zu buchen. Gelderstattung wurde nicht immer gemacht! Sie sind sehr unzuverlässig.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Stuttgart to Belgrade |
Date Flown | June 2022 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"refusing to offer any compensation"
Arantxa Gonzalez (United Kingdom)
✅ Trip Verified | Our flight was cancelled 9h before the departure. At the time of the cancelation no explanations were given nor an alternative flight offered. We were left helpless and the company is still failing to provide clear explanations regarding the reasons for the cancellation and refusing to offer any compensation. The service provided is poor and unacceptable.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Gatwick to Ibiza via Stuttgart |
Date Flown | April 2022 |
Value For Money | 12345 |
Recommended | no |
"they refuse to rebook or refund"
A Larson (Germany)
✅ Trip Verified | Worst customer experience and service ever. No answers on the phone for hours. The customer service personnel are rude and refuse to help even if it’s there own fault. The systems always end up being down and then you have to call but they refuse to rebook or refund.
Type Of Traveller | Business |
Seat Type | Premium Economy |
Route | Budapest to Hamburg |
Date Flown | June 2022 |
Value For Money | 12345 |
Recommended | no |
"back to regular pre-pandemic delays"
F Drake (Austria)
✅ Trip Verified | Berlin to Salzburg. Eurowings are back to the regular pre-pandemic delays of at least an hour. As a frequent flyer depending on being able to travel via plane inside the EU almost every week, that's a big minus. Instead of apologizing to their customers, they aggressively start using the waiting time to check luggage and charge €50 if you don't have booked Group 1. That's hard to watch and shows the wrong leadership and customer service in the Eurowings/Lufthansa group. EasyJet is offering more connections now, and they have been constantly on time and much more transparent in the booking process. Therefore luckily, I don't need them anymore for all connections.
Type Of Traveller | Business |
Seat Type | Premium Economy |
Route | Berlin to Salzburg |
Date Flown | June 2022 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"Long lines, no self-kiosk help"
R Doukhan (United States)
Not Verified | Most disorganized ever encountered at Eurowings, Heathrow. Long lines, no self-kiosk help. Called London for wheelchair at Hamburg and Paris, assured on phone. Not at Hamburg, not at Paris, long walk airport distances.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | London to Paris via Hamburg |
Date Flown | May 2022 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"Second flight this week the nightmare continues"
Christian Gisy (Germany)
✅ Trip Verified | It is me again. Second flight this week the nightmare continues. Nearly 2 Hours of delay flown by a partner airline Avion Express far from inspiring confidence. Eurowings is week by week achieving bigger negative surprises. The monopoly in GER for Lufthansa and Eurowings turns to be devastating for customers. Can only advise against the airline.
Aircraft | A320 |
Type Of Traveller | Business |
Seat Type | Business Class |
Route | Berlin to Düsseldorf |
Date Flown | May 2022 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |