Eurowings

✅ Trip Verified | Very shortly, Air Canada is going to abandon the Calgary-Frankfurt route and leave it the the Lufthansa subsidiary Eurowings, which is going to offer daily service as opposed to the seasonal service in the past. Why AC is doing this is beyond me as from all accounts the aircraft on this route were always fully occupied. In any event, what we are left with is really a second class option and one can only hope that Lufthansa decides to fly this route with its mainline. Let's start with the positives. The flight left and arrived on time. The flight attendants were attentive and the food was acceptable. The IFE offered a good variety of movies, mostly American but also some German films. The seating configuration is either 1-2-1 or 2-2-2. I would suggest that one try to get the single seat at the window which offers plenty of room. The seats can be positioned to be entirely flat. A blanket and pillow were available. The departure time is less than ideal, around 13:00 which means a very early arrival in FRA, which is of some benefit in terms of connecting flights. There appeared to be a number of passengers who were going to connect on, presumably within the Lufthansa network which is extensive. Now for the negatives. The plane this airline is using is old and tired. The crew ran out of hot water and couldn't serve tea or coffee and I was in the business section. Similarly, water stopped running in the head. How is it possible that an aircraft runs out of water! Boarding was chaotic. A lot of economy passengers were let on the plane before the business class customers. It appears that they have an inexperienced staff handling this.

✅ Trip Verified | The worst airline I've ever flew. This was the 3rd and last time flying with this airline, every single time they messed up. 1st time, they left my bag behind and it took them 4 days to deliver it and I was on vacation so I had to buy new clothes, got compensated for like a 100€. 2nd time it was delayed. 3rd time delayed again, they made us get off the plane and wait, then re-board, and they had the audacity to ask money for water after waiting 3 hours. This airline is a joke!

✅ Trip Verified | Booked a few month in advance and paid 160 euro for two and a suitcase which was okay. We used the very convenient city check in at Wien Mitte Station, which allows you to drop off your suitcase in the morning and -like us- catch your flight in the evening. Only for Lufthansa Group airlines. Officially you have to travel on the rather expensive City Airport Train (CAT) to use the city check in, but know one checked this, so I guess you can catch the slower but much cheaper S7 to the airport too. Flight departed 50 mins late but arrived only 25 mins late in Düsseldorf. Efficient, uneventful flight with the usually limited leg space. Okay for the short flight though. Still the irritating habit of parking on the apron in Düsseldorf in stead of at the aerobridge which takes more time to deplane. All in all: good.

✅ Trip Verified | This is the worst airline and the worst customer service I have ever met! I had a flight from Stockholm to Faro and purchased 23 kg of luggage online. When I arrived at the airport, the staff at the check-in desk said he couldn't see my paid baggage in the system, I showed him the paid baggage on my ticket, but he didn't care and forced me to pay 438 SEK for the baggage again. I've been asking the company for a refund for 2 months, but it's useless, they don't seem to see my payment in the system again. Although I have sent all proofs, the receipt, ticket. I have called them many times, sent many emails, but judging by the reviews, it is common practice for this company to not refund customers and appropriate it for themselves. I don't recommend this airline.

Not Verified | Do not fly Eurowings! Changed our flight without notice to a different day. We cancelled the flight as no flights were offered by Eurowings on the day we needed to leave Santorini, and were “offered a full refund”. 3+ months later - still no refund. Countless phone calls and emails and still nothing - they continue to push to blame onto anything and everything. I will be leaving this review until the $1k+ is refunded (if ever).

Not Verified | “They wouldn't give my 83-year-old mother water to take her medication!" My 83 year old mother has been travelling to Greece every year for the past 35 years. This year, her travel agent booked her with a different airline Eurowings. She was received with indifference and stoic, robotic crew members. When she asked for some water to take her medication, they approached her with bottles costing three euro. It is unacceptable for any airline to not offer the basic essential beverage, water, which should be for free. Shame on them. I will never ever take this airline or recommend it to anyone.

✅ Trip Verified | A delay of more than an hour inside the plane waiting for takeoff. The reason for the delay is only communicated in German and English to the rest, no matter what. Un retraso de más de una hora dentro del propio avión esperando al despegue. Vergonzoso! El motivo del retraso solo lo comunican en alemán e inglés al resto ni caso

✅ Trip Verified | Eurowings is the worst airline company. They asked me to pay for the check in as I didn’t do it online and I refused, and then went out off the line did the check in online. They lost our luggage and we have not heard back from them as no one is responding. It is uncertain if we will get our belongings back. I will never book again with Eurowings.

Not Verified | We traveled from Rhodes and stopped at Dusseldorf and when we arrived we were asked to pay for the hand luggage. They didn’t mention anything about this charge when we booked it. This is unacceptable as they did not say anything when we were boarding at Rhodes airport.

✅ Trip Verified | My return flight was an hour late and when we were boarding I was at the boarding they told me I didn’t have the right to do boarding first with my 23 months old baby. He was sleeping in my arms and I have two bags on me and when I asked them to be board they told me they don’t have the policy to get people with infants first. I stayed for at least 20 minutes in group 2 as shown in my ticket, before I could get on the aeroplane. I was crying from being exhausted and tired when I get into the plane. A passenger offered to help me with one of my bags. This was the first time in all my flights with all different airlines that I had to wait so much.