| Poor customer service. Stockholm to Cologne/Dusseldorf. Last flight in January, several airports were affected by a strike. My flights were canceled. Contacted the customer service for rebooking and wanted to get on a flight from Dusseldorf instead. But they told it was not possible, they could only give me a new flight the next day from Cologne as my flights were booked from the same airport. Calling them again, I persisted that I would need a flight back on the same day, and I knew there were seats left on a flight from Dusseldorf. After a while, they told me I was lucky and I was rebooked on that flight from Dusseldorf. Find it very poor, that this help was given me only at a second call. Just booked a flight for the family in May. Unfortunately, we made a mistake when booking. We wanted to postpone the flight for all the 5 of us for 1 day. And only 2 days after we booked everything online. Living in Sweden, we had to call the customer service in Germany. For 5 persons, we would have to pay 700 € just for the rebooking. That was a crazy price, so I asked them, if they could just cancel the old flight, so I would be able to book a new flight. But nope. Contacted the customer service via email and received the same answer. Not even trying to find a solution for us. Following their rules, they have a not mandatory grace period of 24 h. 2 days was not in the frame, not even if we actually were willing to book a new and even more expensive flight. Sent them another complaint, which has not been answered since 1 week. I really do expect more of a good customer service. Will definitely check other airlines before using Eurowings next time.