"No one on the phone can help"
A Jones (Sweden)
✅ Trip Verified | 10 months since Eurowings left me and my kids stranded in Spain and I’m still waiting for a 2000 euro refund!! This was the worst travel experience I have ever had. Our flight home was canceled without any information or help from Eurowings. I couldn’t get home until the day after and paid altogether 2000 euros for hotel, taxis, meals and a new flight. I sent Eurowings all the receipts and information needed as soon as I got back home in June 2022 (!). I still haven’t heard a word from them. I have sent numerous emails, filled out their forms and called. No one on the phone can help and those that can are conveniently not able to reach. Please, do not EVER fly with Eurowings! Don’t let the ticket price fool you.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Stockholm to Malaga |
Date Flown | June 2022 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"Worst staff attitude"
H Ison (Canada)
✅ Trip Verified | The Eurowings Erbil, Iraq staff were clearly not trained and overwhelmed, incapable of managing in a reliable fashion, and collect payment for luggage. I literally showed them the email which confirms my payment for an extra bag but they still charged me extra 40 Euros without giving me a clear clarification & explanation. They even did not say sorry or thank you. I hope the management team will train their staff on how to improve their customer service skills in future. Worst staff attitude I have experienced in my life.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Erbil to Düsseldorf |
Date Flown | March 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"customer service is appalling"
Christos Spyroulis (United Kingdom)
✅ Trip Verified | There was a delayed departure from Edinburgh airport to Cologne of 2h and 30 min which obviously led to lose my connecting flight to Thessaloniki. I sent an email to ask the compensation of the tickets since the arrival to my final destination was 12h after the original one, since I lost the connection flight and this led to stay in Cologne airport without receiving any refreshments from the airline, no accommodation to sleep, absolutely nothing. When I arrived to Thessaloniki, I sent an email to the company asking for compensation and they replied to my email 8 months later and they said that am not eligible for compensation of the tickets because the delay it was due to unforeseen circumstances which was outside of their control. I will advice anyone who is going to consider Eurowings for their flight to think twice not to mention three times, since the customer service is appalling (reply after 8 months from the initial claim is an absolute joke) and not accepting to refund for the significant delay when you are eligible for it, is an absolutely disgrace.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Edinburgh to Thessaloniki via Cologne |
Date Flown | July 2022 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"Don’t recommend at all"
Alexandre Rovisco (Portugal)
✅ Trip Verified | I paid to get extra luggage in cabin, they didn’t let me to bring it although it was in their parameters. I paid for fast lane, but there’s no fast lane. Hope they don’t ask me to change from the sit with extra leg space I also paid, like they are doing to other passengers. Don’t recommend at all.
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Cologne to Lisbon |
Date Flown | March 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"I was given a middle seat"
R Harlo (Canada)
✅ Trip Verified | I had specifically requested for an aisle seat. They guaranteed me during checkin that I am having an aisle seat but I was given a middle seat. The food served to me was bland. You need to pay for earphones to use the screens. Please do not waste your money on this airline. There are much better airlines out there.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Toronto to Frankfurt |
Date Flown | March 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"The worst boarding experience"
David Gompel (United Kingdom)
Not Verified | The worst boarding experience ever. The personnel was unpleasant and totally mismanaged passport control and extra luggage payment. No information was distributed so most passengers had to queue several times, for boarding, passport control, and luggage payment. The staff was clearly not trained and overwhelmed, incapable of managing in a reliable fashion, collect payment for luggage. This led to a delay in the departures. No hello, no thank you, no sorry - worst staff attitude I have experienced.
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Düsseldorf to London |
Date Flown | February 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"no reply anymore"
Ivan Vrtacnik (Slovenia)
✅ Trip Verified | My flight on September 2nd 2022 from Klagenfurt to Cologne was canceled after long waiting at the airport. The reason was technical issue. I spent the night in a hotel and caught a flight the next day. After coming back home I raised the request for compensation on September 9th 2022. After a few days I just got generic reply that they have a lot of requests and mine will be received as soon as possible. Since then I have been writing them many times, but no reply anymore. Just another observation about the extraordinary airline company Eurowings. We also had an emergency on the return flight from Cologne to Klagenfurt on September 5th 2022. There was technical issue with the airplane again. Just before take-off we needed to evacuate the airplane. After waiting at the terminal they found another airplane. There was just 2,5 hours delay.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Klagenfurt to Cologne |
Date Flown | September 2022 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"An absolute disgrace"
S Saunders (Ireland)
✅ Trip Verified | An absolute disgrace. Filthy aircraft. Pillows covered in hair and makeup from previous passengers. Tray tables filthy. Windows filthy. Food was dreadful. Smash instead actually potatoes. Very small amounts. Bread was stale. In-flight entertainment is years old. Pay for headphones. Cabin crew were not fully trained, exits were blocked. Passengers not secured during landing or taxi. Pay to rent a blanket! I am 5ft 4 inches and I couldn't cross my legs because the space between rows is so small. Absolutely never again.
Aircraft | A330 |
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Frankfurt to Cancun |
Date Flown | January 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"Hassle free experience"
H Shaw (United Kingdom)
✅ Trip Verified | Hassle free experience with Eurowings. London to Hamburg and back. I paid for 'basic' but I had a bag that was slightly larger. I had no problems with taking it onboard. This is a complete no frill airline so there was no food, water, WIFI anything like that.
Aircraft | A320 |
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | London to Hamburg |
Date Flown | January 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"Below standard professionalism"
C Malera (Portugal)
✅ Trip Verified | Horrible experience. Below standard professionalism of cabin crew starting by the cabin manager. Cramped seats. Although having the company paying 100 USD to prebook a first row seat when on the plane realized that was actually on the second row with very limited leg room. Unhealthy to travel in these conditions for over 10 hours. Service very poor. If your target is "low cost" good for you because you will not get anything for your money except potential health issues. Even if you are a Star Alliance Gold member and purchased your ticket with Lufthansa, No lounge access, no priority boarding, no miles accrued. My experience in a sentence "Too bad to be true"!
Aircraft | A330-300 |
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Frankfurt to Windhoek |
Date Flown | January 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |