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EVA Air Passenger Reviews and EVA Air Customer Trip Reports



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EVA Air Customer review :  8 February 2012 by J Hodgkin    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-BKK return. Food average, a bit hit and miss. Wine selection poor. Positives - Flight attendants very efficient. Angled flat seat actually very comfortable in upright or relax mode. Modern clean Boeing 777's used on the sector. Relatively good value for money at 1520 return. Lounges average, AA lounge LHR, EVA Lounge BKK (decent selection of snacks at BKK).



EVA Air Customer review :  31 January 2012 by Jill Barter    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew to Bangkok return. Excellent and helpful cabin staff. Very comfortable in Business Class with a good selection of films/music. We were very well looked after. The only let down was terminal 3 at Heathrow!



EVA Air Customer review :  21 January 2012 by M Bentley    (UK)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Although the trip was very long the staff and food was good, my one bone of contention was how hard the seats were - they were so uncomfortable they made the flight from Taipei to London an endurance test rather than part of an enjoyable holiday experience.



EVA Air Customer review :  9 January 2012 by A Turner    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR to BKK. Have flown EVA many times and have watched prices creep up but still good value for direct flights. Have always flown premium economy and business and would say premium economy is worth the extra. Last time I checked in at LHR, business class desk was open early and they were happy to check me onto the flight even though I was booked in premium economy. The food is the same as economy but it's not bad and was happily served alcohol when I asked for it.



EVA Air Customer review :  6 January 2012 by M Salcedo-Gomez    (Japan)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

FUK-TPE-FUK. Check-in fast and convenient, orderly boarding process, nice interiors, A330-300 neat and comfortable. I was surprised with the generous leg space in economy class, not as cramped as expected, I could easily stretch without disturbing others. Meals offered with smiles, food was delicious, with complimentary ice cream. Breakfast offered on the inbound flight was lovely. In general an excellent airline.



EVA Air Customer review :  5 January 2012 by Henry Firman    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

London Heathrow to Bangkok and on to Taipei using their Premium Laurel (business class) service. Service is good with a few anomalies, such as a main meal and breakfast even if you arrive 8.00pm local time. Seats have lots of leg room but are not as good as full flat sleeper seats. They have replaced the seat base cushions and are a bit uncomfortable. The other annoyance is the headphones which hurt your ears after extended use. Our flight out was delayed causing us to miss a connecting Thai air flight (luggage checked through at Heathrow) the airlines couldn't have done more to help putting us up in a superb hotel overnight and flying us the next day.



EVA Air Customer review :  2 January 2012 by D Greer    (USA)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

JFK-HKG-JFK, November 2011. While premium economy is a good value, it lacks service. Food is economy, and fair at best - only expect to be offered wine or alcohol during meal service. Crew do come often with water and juice. While seat pitch is good, similar to domestic F-class, seats are almost as narrow as economy, and the leg rest is of little use. Found highly rated 777 seats in rows 23 to have significant vibration and noise over the wing. Cabin and lavatories are kept clean and fresh. Beware JFK-TPE route, that stops for fuel in Alaska adds 2-3 hours.



EVA Air Customer review :  22 December 2011 by M Channon    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-BKK-LHR. Check-in at LHR and BKK was quick and smooth. On the outgoing flight, check-in staff were able to block a full row for my partner and I. The food is fine and the drinks plentiful. I remember travelling with EVA when wine was dispensed from Tetra pack cartons, thankfully this has ceased and we now have decent wine from bottles! I will fly again with EVA, they provide as competitive a service as Thai with the added bonus of IFE which is hugely important on a long haul flight and much cheaper than BA or Qantas.



EVA Air Customer review :  19 December 2011 by R Tan    (Indonesia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LAX-TPE-CGK. The flight attendant went the extra mile when I requested a window seat, she came back 10 minutes later informing me of a vacant window seat. Both flights were very full. IFE was sufficient although more selections should be added. Meals were mediocre. Overall, EVA offers a decent product for the price they are charging.



EVA Air Customer review :  14 December 2011 by J Ysla    (Philippines)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MNL-LAX-MNL. It was the cheapest flight at that time. Overall experience is excellent except for the food. Unlike other airlines where they will give "enough" to satisfy your hunger while in a long haul flight, this airline will just give you small servings of everything. Whenever you have a long hours of layover, (ours was 9 hours before we had our TPE-LAX connecting flight) they will provide you with a food voucher per passenger to use during the layover.



EVA Air Customer review :  7 December 2011 by Charles Teo    (Singapore)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My expectation of this airline was high, however I was disappointed with the poor service on 3 of my 4 flights. Cabin crews were lacking warmth and manners. A few of them were ok, but the rest didn't seem to be happy. Food was disappointing, the only positive thing was the comfort of the seat . I am 6 ft 4, legroom space was important and I got that in the Elite Class. I flew SIN-TPE-SIN sector. This airline has the potential to make a top airline, a real pity really.



EVA Air Customer review :  1 December 2011 by C Chua    (Japan)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

NRT-TPE-SIN- return. I am thoroughly impressed. Seat felt rich with foam and fabric, was very comfortable and not scratchy at all. I slept very well. Food was tasty and came in generous portions. Flight attendants were very warm, even though some cannot understand you linguistically, they were very patient to identify what you need. Too bad most EVA flights transit in Taiwan, which is a boring, old airport.



EVA Air Customer review :  30 November 2011 by S Caudwell    (UK)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR to BKK return. Business Class service is good value for money. FA's are excellent, lounge at LHR utilised American Airlines (average) but the lounge at BKK was EVA's own and better. IFE is good, but not 5 star. Noticed sound cancelling headphones on return flight were missing but quality was still acceptable. The only downside is the seats. I don't mind the old, lazy-boy style seats, but the EVA Air ones are neither this or lie- flat. I found it nearly impossible to sleep and generally uncomfortable. I'm not overly tall or wide.



EVA Air Customer review :  22 November 2011 by J Pina    (Portugal)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHT-BKK return. Good value for money. Good leg space, which is very important on such a long trip. FA's attentive and polite, with several rounds offering water and juices. Food average, but tasteful enough for plane food. Flight entertainment quite modern. Check-in and luggage delivery very efficient. A good experience with a very reasonable price.



EVA Air Customer review :  10 November 2011 by Keith Slater    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-BKK return in Premium Laurel Business Class. Check-in very quick and efficient and the American Business Lounge in LHR is very good. Polite, friendly and attentive cabin crew on both flights and food was good for airline facilities. Cabin spacious and quiet, film choice quite good. The only downside are the seats, as others have commented. The tilt is good, but not flat, and although we both got some sleep, not as much as we'd liked. If you get extra pillows/duvets, you can build up the footrest to almost level. The Eva Air lounge in Bangkok doesn't open until 10 am - but is very good, with great range of snacks and hot food.



EVA Air Customer review :  1 November 2011 by D Maton    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-BKK return. Check-in online and easy bag drop at LHR. Cabin crew polite and efficient. Food of average quality with 2 choices of main meal. No alcoholic beverages offered but supplied on request. Seating fairly good for economy class. Return crew again polite and efficient. Food on this leg very disappointing. AVOD choices limited on both legs. EVA offer excellent value for money and would use again if the price was right.





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