EVA Air

✅ Trip Verified | Not my first time using EVA Air but first time for about 5 years, check-in a bit slow as was security and passport control. Once airside used the EVA Air lounge through my FF status, the lounge is okay not great but quiet with okay food offering. Boarding was slow although polite, once on board arrived at my seat 26A which I always like on this aircraft. Drinks served before departure which was around an hour late, once in the air the crew provided a good service. The seat was pretty comfortable and luckily I had the adjacent seat empty, lunch and dinner served during the flight with drinks and snacks offered frequently. I'm a big fan of Premium Economy and EVA Air do it well, more PTV options might be nice however I slept 6 hours so okay. Arrived on time after 12 hours 20 minutes bags off quickly great service, I did notice though that EVA Air have installed 3-4-3 in economy so I wont be flying economy on EVA but otherwise would use EVA anytime in PE.

Not Verified | Great airline! I flew from JFK to Cebu with my family of 4, including 2 boys 6 and 12. We had such a comfortable flight. The food was very good, the customer service was great, the seats were spacious and comfortable, good movie choices and my personal favorite was the toiletries in the bathroom. This was my second time flying and I was very pleased. I will definitely be using Eva Air when possible. Highly recommended!

✅ Trip Verified | My experience on the London Bangkok route was pretty mediocre. But let's start with the good : the staff are fantastic, well-trained, polite, efficient and gracious. The EVA web site is so full go glitches that it is practically unusable if you have a problem needing solving. I wanted to retrieve my membership number and password, which proved impossible over three months of trying. When asked to enter my name it would reply "Please enter an English name." When I called customer service in Bangkok there was no reply ever. Cabin is nice, but small and cramped feeling, the herringbone arrangement is good but there is little privacy and the seats are narrow and not particularly comfortable. I am tall and have a disability so I'm not their ideal customer! There is no turn down service or mattress, so you have a blanket and have to put that down and sleep on top of it. The food was worse, though. As I recall, EVA always had great food and maybe Covid has impacted this. Bangkok-London offerings. Presentation is fine, we got a beef dish with a potato gratin that had a strange scent. My bead was microwaved plastic. The hostesses quietly apologized. Arriving at 6pm in London as it grew dark we were served breakfast. Congee, cereal and yoghurt and another weird omelette. There was a thing called Chicken with Red Cheese. This shows total lack of management. London to Bangkok was marginally better food wise. EVA doesn't have a lounge a Heathrow so they use the Lufthansa one. I need a wheelchair to get to gates they didn't send one. Boarding was an hour late, chaotic and disorganized. On board, the Chinese offering was good, fresh and real and the oolong tea is a lifesaver, but I didn't arrive feeling that I had enjoyed the flight. Tthe internet didn't work even though I paid for it.

✅ Trip Verified | Was extremely disappointed with this flight. Boarding in YYZ was a gong show. I had booked myself and my elderly parents into Premium Economy so we can board first and get the bags into the overhead storage and settle in. Instead, my parents who are seated next to me boarded in Zone 4. And I was in Zone 5. How does that make sense that we are boarding so late and also at different times? Furthermore, in Terminal 1, they haven't figured out how to coral people so you have people lining up arbitrarily somewhere and then some EVA air staff would walk around with a card saying some zone number and expects everyone to move over and join them. It was just pure chaos. I was hoping that the meals and service would be great but it was not. They only served only 2 meals for the 15 hour flight. There wasn't an instant noodles snack. On top of that, my meals weren't good. The flight attendants rarely walk by to ask if I wanted water which left me quite parched unless I buzzed them. Meagre catalogue of new movies. The shorter flight from Taipei to Kuala Lumpur had ever so slightly better movies. AC has better in-flight movies. Seat incline was very, very generous. And because there was slightly more leg room, the person in front leaning completely back doesn't make moving around in your own seat, and even eating, a big issue. The flight arrived an hour late, thankfully I left a lot of time because my elderly parents were not mobile and I gave myself a few hours to transfer.

✅ Trip Verified | First the app of EVA Air is quite good. I am ANA member but could use with no problem and register my ANA card. You can check all in app and choose your menu in advance. The Japanese menu from Tokyo was quite good. Staff is really attentive. Food is great. Taipei to Paris Flight is older, still full flat bed, but food is good and staff is attentive. Maybe need more option between the 2 meal as it is a 15h flight. For both flight wine was great. I recommend this airline base on price and quality.

✅ Trip Verified | The flight was pure torture with the thinly padded seats in the Boeing 787-10. Aisles were just large enough for the galley carts and since I was in an aisle seat if I was not careful I get bumped by flight attendants and fellow passengers. When my reservation was made I requested a wheelchair for my wife who can not walk a long distance. We had no issue in Seattle or Manila but at Taipei she was ignored in her request. So finding an unused wheelchair I wheeled my wife from the gate to the security checkpoint where an employee argued with me about stealing a wheelchair. EVA has lost me as a customer first the horrendous seats and the stolen wheelchair.

✅ Trip Verified | This was my third time to fly EVA Air with a long flight and 2 transfers. Having the first leg (DAL-SFO) with Alaska Airlines is great. It was comfortable and check in was smooth. The staff were very friendly. The actual EVA Air flights from SFO-TPE and TPE-CEB were also good. The staff were efficient and the flights were comfortable. I chose a low calorie meal which was great since you get veggies and fruits and protein! There was no selection which was fine but the first meal protein was dry. Most of the time it was chicken or egg whites. My last meal with chicken was delicious though! But this was my very first time that my bags did not arrive. My bags were yet to be located (as of this writing). The transfer from TPE-CEB was a little bit chaotic knowing that my previous flight (SFO-TPE) was delayed—which the airport crew handled well btw. The next leg was also moved. I was not worried since in my previous experiences—they always make sure that you get to your flight.

✅ Trip Verified | It was a comfortable ride. The seats are not bad, you get what you pay for. Cabin crews are helpful. Food quality is alright, about the same as pre pandemic. Inflight entertainment is mediocre with a limited selections of movies and shows. Still it's worth flying with EVA Air if you are planning to fly Taiwan.

Not Verified | People rarely give good reviews more often opting to write something when things go wrong, but it's been such a long time that I've had a good experience with an airline carrier, that I had to leave a review! I had a great experience with EVA Air flying from Vietnam to the United States. The trips consisted of 2 flights, one for 3h and one for almost 12h, both trips were great. The staff was very friendly and professional. The food was also great. I didn't feel like I was being scammed out of my money at every step of the trip like I do a lot of the time nowadays with US airlines. I would definitely recommend this airline.

✅ Trip Verified | Mid-November the outward journey AMS – BKK in the Boeing 787 dream liner, to my surprise, very little legroom, not to say, very tight, in row 21 , but I was lucky row 20, with a lot of legroom, (you looked at the pantry, among other things), 2 empty seats. Consultation with a flight attendant and I was very spacious on row 20B, stretching my legs, etc. The return flight BKK-AMS was a true torture for me and others, so little legroom, I was now in row 28C, soon here and there some irritation and sometimes a fight, especially if someone pushed their seat back a bit (by the way, a seat like C is not really nice, people constantly bump into you, including staff) The passenger in front of me moved his seat back a bit, so I monitor was about 10 cm away. So I leaned back a little, to which a passenger behind me started grumbling, I didn't want any problems, so I stood up and patiently explained to the man; don't complain to me but do it at EVA, or fly premium, ok that problem solved quickly. My thought, apparently due to the new seat configuration EVA still wanted to cash in? Half November de heenreis AMS – BKK in de Boeing 787 dream liner, tot mijn verbazing, zeer weinig beenruimte, om niet te zeggen, zeer krap, op rij 21, echter ik had geluk rij 20, met heel veel beenruimte, (je keek oa tegen de pantry aan), 2 lege stoelen. Ff overleggen met een stewardess en ik zat op 20B zeer ruim, benen strekken enz. De terugvlucht BKK-AMS was voor mij en anderen een ware marteling, zo weinig beenruimte, ik zat nu op rij 28C, al snel hier en daar wat irritatie en soms ruzie, met name als iemand zijn stoel wat naar achteren deed (by the way een stoel als C is ook niet echt lekker constant botsen mensen tegen je aan incl. personeel) De passagier voor mij deed zijn stoel wat naar achter, waardoor ik mijn monitor op ong.10 cm afstand kwam. Dus ik ook maar iets naar achter, waarop een passagier achter mij begon te mopperen, ik wilde geen problemen, dus ben gaan staan en de man geduldig uitgelegd; ga niet bij mij klagen maar doe dat bij EVA, of vlieg premium, ok dat probleem snel opgelost. Mijn gedachte, blijkbaar door de nieuwe stoelen configuratie wilde EVA nog ff cashen?