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EVA Air Passenger Reviews and EVA Air Customer Trip Reports



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EVA Air Customer review :  18 September 2012 by P Taylor    (UK)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-BKKK - we recently travelled with Eva Air and decided to pay the additional USD 595 per person x 4 (one way) to upgrade to Premium Economy. The additional cost was certainly not worth the money - very little extra legroom and poor inflight cabin service. Our journey home was in economy and the cabin staff were extremely helpful and friendly and having the last row of seats we had more than sufficient leg room. Our advise would be 'don't pay the extra for little, or no, extra comfort'.



EVA Air Customer review :  14 September 2012 by G Virdi    (UK)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

London to Bangkok and return. Good new plane, all female stewardesses. Food was very bland and basic in comparison to other regional airlines, good legroom, clean toilets. Drinks are available upon request.



EVA Air Customer review :  14 September 2012 by J C Smith    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We travelled LHR to BKK, Premium Laurel class. Check in was marred by a miserable non smiling member of staff. However from then on, all was as we hoped for. Express lane through security to the AA lounge which we found to be spacious and quiet. The food was limited but otherwise fine. Boarding was quick and efficient. The seats on the aircraft are not fully lie flat but we found that we could make a reasonably comfortable bed with the cushions provided. Service and food was first rate, cabin crew was attentive but not intrusive. It felt great to be addressed by our name. Apart from the obvious return leg, we will fly EVA again and will be happy to recommend.



EVA Air Customer review :  10 September 2012 by Chris Francis    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We flew from LHR to BNE on 29th August. The plane was a new 777 with plenty of leg room; the service throughout was of a high standard and all connections on time. I would have no hesitation in recommending this airline.



EVA Air Customer review :  1 September 2012 by E Guitberg    (Japan)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Toronto-Taipei-Fukuoka. Low cost airline, with exceptional service. Their prices have gone up recently, but if you manage to get a cheap flight with them, the value for the money can't be beat. Excellent service, excellent food, good in-flight entertainment and timely departures. Not a very well known airline, but highly recommended.



EVA Air Customer review :  1 September 2012 by D Taggart    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

London to Bangkok. Good seat legroom and width for economy. Modern 777 - 300ER airplane. Good selection of movies. The food (second meal served) was not as good this trip as others previously, but although unappealing (omelette and a microwave sausage) still edible. Staff polite and friendly. Service on time with no delays. Overall good value for money and has the benefit of being a direct flight between London and Bangkok.



EVA Air Customer review :  30 August 2012 by M Ghafouri    (Canada)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We went to Singapore from Vancouver in July (2012). We travelled with our 4 year old daughter. The staff were nice and the customer service excellent. The inflight entertainment was good and kept our toddler happy. The food was also good. Our Vancouver to Taipei flight was with a 747, so the seats were a little narrow and less roomy, but I think that's to be expected with older 747s. The Taipei to Singapore journey was in a 777 so the seats were much more roomy. I'd recommend flying with EVA and we will definitely fly with them again.



EVA Air Customer review :  29 August 2012 by Jan Lewington    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Attentive staff in all areas from check in to flight attendants. This was replicated in Brisbane, Taipei, Bangkok and Heathrow. Both ways. However, immigration cards were not given to us prior to arriving at Heathrow, even though I did ask for them. I was told by attendant that we didn't need them! No point of having Express passage through immigration, if you have not got that card filled out and have to go to one side and fill it out.



EVA Air Customer review :  29 August 2012 by R Tan    (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CGK-TPE-LAX. FAs proactively greeted passengers during boarding and attentively offered assistance with baggage. During the meal service FAs were friendly and courteous. Coffee and tea were offered thrice during and after each meal. Drinks were offered every hour or so. The meals were great in terms of quantity and quality. However, the IFE system could use some improvements in terms of its selections. The magazine is also mainly in Mandarin. Also, no hot towels service. Overall, I am very impressed with EVA.



EVA Air Customer review :  10 August 2012 by Sieu Hoon Quah    (Singapore)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Our party of 6 booked Premium Economy Singapore - Vancouver, 1 July and back, Seattle - Singapore, 20 July both via Taipei. No issues with the flight out on 1 July to Vancouver. Return leg, Seattle - Taipei in Premium Economy but we were put in Economy Taipei - Singapore. We paid for and our eticket itinerary clearly stated Premium Economy all the way. Thus, we felt short changed when we discovered we were to be in Economy on the Taipei - Singapore leg. In fact, we changed our original date from 19 to 20 Jul as we were told by the agent that there was no Premium Economy configuration on the earlier date. We had no problems when we flew the same itinerary in 2011 but this incident has certainly left us with a bad impression of how EVA Air treats its customers. No advance notice and no apologies whatsoever. Its a pity as we have enjoyed travelling with EVA Air but we will have to look to other airlines when we make our annual trip to Seattle/Vancouver in 2013.



EVA Air Customer review :  10 August 2012 by E Anselmo    (USA)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SEA-TPE, Y class, upper deck of a 747, then TPE-MNL, Y class, lower deck and vice-versa coming back. Seats on the trip from Seattle were a little stiff, but offered an IFE for each person. Seating from Taipei much more comfortable, even though the plane had a seemingly older cabin. Food was quite good, if a bit gelatinous. IFE system was there for the long-distance flight; however, the shorter hop did not have seatback IFEs. IFE itself was good. On the upper deck the IFE box sits underneath the B and E seats. It wasn't a bother for me, as I'm only 5'5, but for extra tall people, you'll have to fit your feet around it. The only real detriment I see for the airline is it's quality of English that's spoken by FAs. However, minor qualms, as face-to-face talking is very easy. All in all, a very good choice for people looking to get to Asia without having to look at pricier alternatives.



EVA Air Customer review :  7 August 2012 by Craig Scott    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I regularly fly London Heathrow to Bangkok and have always used British Airways, until this latest trip due to a ridiculous and inexplicable rise in fares at BA. Staff are extremely professional whilst being friendly and are helpful if required. My ratings are not higher because of a few small areas that could be improved such as difficulty hearing intercom announcements, Chinese subtitles on movies (though excellent selection available), a little bit more alcohol availability. Finally, I know it shouldn't matter, but the stewardesses smile which makes flying more pleasant for me! BA really need to lift their game as I find no reason to accept their higher prices now.



EVA Air Customer review :  2 August 2012 by G Goodway    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-BKK. Overall excellent. On time. Good service in the aircraft and on the ground. Changed the date of my return flight without problem. Good lounge at both BKK and LHR. Excellent price for the experience. No negative points to report.





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