Egyptair Passenger Reviews and Egyptair Customer Trip Reports   Egyptair   177 reviews an official 3-Star Airline   Add your Egyptair Review   Egyptair official 3-Star ranking   Airline Reviews : A-Z Index a SKYTRAX QUALITY APPROVED AIRLINE

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EGYPTAIR customer review :  16 March 2010 : by Phil Butterworth   (UK)

LHR-CAI-KUL return. Didnt realise Egyptair was dry so had to make do with a mango juice rather than a gin and tonic! A bit of a disappointment but can live with that! Attendants polite and efficient. Food quite good, IFE not up to much particularly as they forgot the headsets on the return KUL-CAI flight - didn't make much difference as it was the same as the schedule on the outward CAI-KUL leg! Attendants not too good at telling a couple of ignorant young chaps to turn off their mobiles (they had 3 mobiles each!) during takeoff - they continued to use them during the flight despite protests from passengers. Anyway, they were on time and got us there and back!

EGYPTAIR customer review :  5 March 2010 : by Adam Taylor   (UK)

LHR-CAI-KUL return. The crew are friendly and helpful, professional yet approachable. I was given a whole row of eats on 3 of the four flights due to low capacity which made the long haul journey less tiresome. The toilets get very dirty and are not kept clean which I find very off putting. Also the food is the worst economy airline food ever! None of the flights operated by the B777-200 and A330-200 had IFE which again is not in line with other carriers.

EGYPTAIR customer review :  1 March 2010 : by W Tory   (USA)

JFK to Cairo return. The cabin crew was fine. Not overwhelmingly friendly but not rude though either. The food was decent, seat was comfortable. The inflight entertainment was terrible. The good thing, flights did depart and arrive on schedule and that was my main concern.

EGYPTAIR customer review :  28 February 2010 : by P Davis   (UK)

London - Sharm El Shiekh via Cairo return. LHR-CAI A330, flight 3/4 full and had 2 seats to myself. Service efficient and meal better than I've had on Swiss. CAI-SSH 1 hour 20 min connection - the sign for domestic connection was a little confusing, however I didn't have too many problems. Flight on Egyptair express on an Embraer, drink service only on 45 mins flight. On arrival in SSH bags arrived in the international arrivals rather than the domestic arrivals carousel. Someone came around and let us know that we had to cross the barrier to collect our bags. SSH-CAI early morning flight lots of day trippers heading on 6am flights crowding around the only departure gate, making the trip to the gate a bit like running the gauntlet. Bags checked through to London and boarding passes for both sectors provided CAI-LHR again a very easy connection through terminal 3. One hour connection time but not a problem. A very full B777 - a small continental breakfast box following departure and hot lunch prior to touch down. Friendly service, bags arrived promptly .

EGYPTAIR customer review :  17 February 2010 : by Richard Leane   (UK)

London-Cairo, Luxor-Cairo-London. We had a very positive experience. Check-in at both ends was easy, food was edible, planes clean and flights were very comfortable, largely due to the legroom in economy.

EGYPTAIR customer review :  16 February 2010 : by A Dron   (UK)

London-Cairo-Luxor-London. Check-in at Heathrow no queue and efficient. A330-200 in generally good condition, although some overhead IFE screens inoperative. Meal edible but forgettable. Cabin crew OK, if rather disengaged. Next leg some days later an Egyptair Express Embraer 170. Aircraft very fresh inside, but after taxiiing away from its remote stand for a few seconds, stopped for no obvious reason. Delay for around 30 minutes, then abrupt announcement "There is a problem. We must change aircraft." Back to boarding gate and, despite welcome cans of soft drinks, the old Egyptair habit of giving not a word of explanation prevailed. Finally took off almost 3 hours late. Replacement aircraft clean inside, decent leather seats and a lot more overhead bin space than in previous regional airliners. Luxor-London check-in rather more protracted, but still efficient when desk was eventually reached. A330-200 in good condition, this time with overhead IFE operating, although obviously with no choice of entertainment. Slight delay in take-off again but nothing major and food rather more interesting on this leg. One good point about Egyptair is decent legroom in economy - 33in I believe - which starts to become welcome on a 5hr sector.

EGYPTAIR customer review :  15 February 2010 : by S Carali   (Saudi Arabia)

Jeddah – Cairo in Business Class B737-500. On arrival it took 20 minutes from the aircraft parking stand to the Terminal sightseeing the back area of the terminals and cargo village. The bags took almost 55 minutes to be delivered from time of arrival - without any announcement from Egyptair staff who were not there upon arrival on the conveyer belt. Business class bags were delivered after 80% of the Economy bags were gone through. On departure of the return flight from Cairo, it took us almost the same time to reach the aircraft and the same airport tour from Terminal 1 to Terminal 3 which the aircraft was parked. Boarded the aircraft and was surprised to find that business class seats are no more than economy class seats, blocking the middle seat in between. The doors were closed and the aircraft pushed back while we are still standing in the aisles of the aircraft solving the seating problem and hand luggage placement.

EGYPTAIR customer review :  8 February 2010 : by D de Klerk   (South Africa)

Johannesburg to Heathrow via Cairo, service non existant, stopped over in Egypt - delayed for more than an hour without any explanation given. The cost does not justify the terrible experience. Cabin crew hardly speak english and did not show any interest in offering a reasonable service.

EGYPTAIR customer review :  29 January 2010 : by D Braun   (Canada)

We bought return flights on EgyptAir from Heathrow to Sharm El Sheikh via Cairo. At Heathrow we were issued board cards for both flight segments and we changed planes in Cairo with no problem. However on the return flight EgyptAir insisted they could not issue boarding cards for both segments and we would need to book in separately in Cairo. In Cairo we collected our luggage (which was very slow to offload despite the priority tags) and ran to the check-in gate with 45 minutes to flight time only to be told the flight was already closed. Two British couples flying Heathrow to Aswan via Cairo had the exact same experience and likewise missed the flight. The departure board later showed that our flight was delayed 90 minutes, so there should have been more than enough time for us to board. We suspect EgyptAir does this to resell seats to standby passengers. We then bought tickets from EgyptAir to get home via New York (we are Canadian) with the promise that EgyptAir would refund us for the unused Cairo to Heathrow flight segment. Three months later we are still waiting.

EGYPTAIR customer review :  26 January 2010 : by S Kociolek   (USA)

Never again. Me and my wife took a flight from Cairo to Luxor. A320 was so worn and dirty. I was wondering how was the mechanical condition of the airplane if the interior looked so bad. We left the gate on time. We taxied for about 5 minutes and stopped. No announcement for about 1 hour. After 1 hour they finally made the announcement. The only announcement during 4 hours delay. After 2 hours I went to the back of the plane to use the bathroom and ask for something to drink. I found the flight attendants in the last rows listening to the ipods. I didn't want to bother them so I never asked for a water. After about 3 hours they decided to serve the drinks. I don't blame EgyptAir about the delay. Nobody has any control over the weather but they didn't try to deal with this situation.

EGYPTAIR customer review :  23 January 2010 : by A Floyd   (Belgium)

Luxor - Brussels. The potential might be good, but EgyptAir has a long way to go. Luxor to Cairo flight was over an hour late but there was no explanation or even acknowledgement of this delay. Cairo airport is even worse than Paris CDG. Firstly (minor point), the arrow for Transit was pointing in the wrong direction. The gate area H1-5 was a small room with no colour or facilities - you can't turn back and there are no toilets. There were no announcements either, once we realised that we were boarding (late) from H3 instead of H5 (screen says 'Rome'), we were nearly the last people. The plane for a 5 hour flight was an old broken A320 series. The safety film ran during take-off. Food was good. I would choose a European airline or even a charter next time.

EGYPTAIR customer review :  23 January 2010 : by L Salzy   (UK)

They are very bad at communicating and keeping their customers informed. London to Johannesburg - long delays, both times stuck in Cairo. 7 hours delay one way, 3 hours the other way. Even when our take off time had come and gone and we were still waiting in the departure lounge - not a single announcement or update. Planes shabby but functional. Customer service on the ground - Score 1. Flying and service in the air - Score 7.

EGYPTAIR customer review :  21 January 2010 : by S Andreas   (USA)

The worst airline I have flown ! The cabin crew was fairly rude. We had an emergency landing in Athens and were held captive in the airport for a half day before they fixed the plane. We lost our onwards flights and everyone had to scream at the ground staff for a hotel room and new flight, or else he paid no attention.