EGYPTAIR   Passenger Reviews and Customer Trip Reports

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EGYPTAIR customer review :  8 February 2010 : by D de Klerk   (South Africa)

Johannesburg to Heathrow via Cairo, service non existant, stopped over in Egypt - delayed for more than an hour without any explanation given. The cost does not justify the terrible experience. Cabin crew hardly speak english and did not show any interest in offering a reasonable service.

EGYPTAIR customer review :  29 January 2010 : by D Braun   (Canada)

We bought return flights on EgyptAir from Heathrow to Sharm El Sheikh via Cairo. At Heathrow we were issued board cards for both flight segments and we changed planes in Cairo with no problem. However on the return flight EgyptAir insisted they could not issue boarding cards for both segments and we would need to book in separately in Cairo. In Cairo we collected our luggage (which was very slow to offload despite the priority tags) and ran to the check-in gate with 45 minutes to flight time only to be told the flight was already closed. Two British couples flying Heathrow to Aswan via Cairo had the exact same experience and likewise missed the flight. The departure board later showed that our flight was delayed 90 minutes, so there should have been more than enough time for us to board. We suspect EgyptAir does this to resell seats to standby passengers. We then bought tickets from EgyptAir to get home via New York (we are Canadian) with the promise that EgyptAir would refund us for the unused Cairo to Heathrow flight segment. Three months later we are still waiting.

EGYPTAIR customer review :  26 January 2010 : by S Kociolek   (USA)

Never again. Me and my wife took a flight from Cairo to Luxor. A320 was so worn and dirty. I was wondering how was the mechanical condition of the airplane if the interior looked so bad. We left the gate on time. We taxied for about 5 minutes and stopped. No announcement for about 1 hour. After 1 hour they finally made the announcement. The only announcement during 4 hours delay. After 2 hours I went to the back of the plane to use the bathroom and ask for something to drink. I found the flight attendants in the last rows listening to the ipods. I didn't want to bother them so I never asked for a water. After about 3 hours they decided to serve the drinks. I don't blame EgyptAir about the delay. Nobody has any control over the weather but they didn't try to deal with this situation.

EGYPTAIR customer review :  23 January 2010 : by A Floyd   (Belgium)

Luxor - Brussels. The potential might be good, but EgyptAir has a long way to go. Luxor to Cairo flight was over an hour late but there was no explanation or even acknowledgement of this delay. Cairo airport is even worse than Paris CDG. Firstly (minor point), the arrow for Transit was pointing in the wrong direction. The gate area H1-5 was a small room with no colour or facilities - you can't turn back and there are no toilets. There were no announcements either, once we realised that we were boarding (late) from H3 instead of H5 (screen says 'Rome'), we were nearly the last people. The plane for a 5 hour flight was an old broken A320 series. The safety film ran during take-off. Food was good. I would choose a European airline or even a charter next time.

EGYPTAIR customer review :  23 January 2010 : by L Salzy   (UK)

They are very bad at communicating and keeping their customers informed. London to Johannesburg - long delays, both times stuck in Cairo. 7 hours delay one way, 3 hours the other way. Even when our take off time had come and gone and we were still waiting in the departure lounge - not a single announcement or update. Planes shabby but functional. Customer service on the ground - Score 1. Flying and service in the air - Score 7.

EGYPTAIR customer review :  21 January 2010 : by S Andreas   (USA)

The worst airline I have flown ! The cabin crew was fairly rude. We had an emergency landing in Athens and were held captive in the airport for a half day before they fixed the plane. We lost our onwards flights and everyone had to scream at the ground staff for a hotel room and new flight, or else he paid no attention.

EGYPTAIR customer review :  19 January 2010 : by Richard Williams   (UK)

London to Jo'burg via Cairo return. I would not recommend Egyptair due to its lack of maintenance, all the aircraft are living in the 80's and very worn. On every flight my seat was broken and the entertainment is still from box screens on the ceiling and must be playing from VHS, as the quality is poor. The flight was fine and got me there and back safely but it is a little worrying how poor the inside of the aircraft is - this makes you think that the safety is not up to scratch either. My flights going out the crew were very rude, I swapped a seat to make convenience for a couple and the crew attendants nearly had a fit. Flights back weren't rude but okay so not going to slate them. The good things were the food and a live video of take-off from the plane which was pretty cool, but that's it. The flights are cheap but pay the extra £50 or more elsewhere for comfort and safety.

EGYPTAIR customer review :  17 January 2010 : by A Fitzcharles   (USA)

CAI-KUL. Left 1 hour late with no explanation at 1:15 am. Plane old and a little funky but not too bad. Food and service good, liked the toiletries kit. No personal TV and earphones didn't work for overhead tvs.

EGYPTAIR customer review :  14 January 2010 : by Stine Bjøralt   (Norway)

Egyptair is the worst airline I ever flew with. On our way from Frankfurt to Nairobi our connection flight to Cairo was delayed 3 hours. On the plane from Cairo to Nairobi there wasn't enough room for our handbag so they took it away and put it down with the rest of the luggage, and they gave us one tag each, even though they had taken two handbags from us (the tag numbers did not match the handbag). One of our handbags was left in Cairo, and they were never able to find it. They also lost our check-in luggage which we got back two days and a lot of fighting later. On the way back to Frankfurt, the flight from Nairobi was 4 hours late, making us miss our connection flight from Cairo to Frankfurt. The manager in Nairobi promised we would all be in Frankfurt within the day, but when we came to Cairo we learned that there were no more planes going to Europe that day. So they took our passports and put us in a hotel where they said that everything was for free. When we got to the hotel, they didn’t even give us free water. We had to fight to get free water, and the hotel people wanted to put strangers in double rooms, men and women of different religions in the same roo). The next day, when the over 100 customer who lost their connections flight, went back to the airport in Cairo, of course, one of the passports was lost, and it was only found 10 minutes before the plane left. I would rather walk than fly with Egyptair again. The staff (managers at the airport, flight attendants etc) was constantly against us, I cannot even count all the lies they served us just to make us shut up.

EGYPTAIR customer review :  14 January 2010 : by J Weich   (Germany)

BKK-CAI-FRA in Economy. BKK-CAI was taking off on time and arrived even 30 minutes ahead of schedule - that is why I rate the trip satisfaction at 1 point and not at 0. All the rest - a nightmare. Very old plane - the seats were the most worn out and uncomfortable that I have ever had in an airplane, recline did not work, armrests broken. CAI-FRA flight was slightly newer, but still in bad shape and not clean, stains on seat, trash not removed. On both flights IFE was totally inappropriate, some monitors, partially with bad quality, mostly commercials running. But the most unpleasant experience was the unfriendly and rude crew - and any individual request was regarded like an insult and neglected. Absolutely unacceptable. For the price I have much better options on that routing - so I gave them a try as Star Alliance member - but being a Star Alliance member doesn't automatically make a good airline, not even a mediocre one.

EGYPTAIR customer review :  14 January 2010 : by Florian Eberth   (Switzerland)

GVA-CAI-BKK vv. GVA-CAI leg was better than CAI-BKK because their B737 come with comfortable biz class seats (2-2) with more legroom than the ancient biz class on the B777 to Bangkok. Food, service etc below Star Alliance standards, but still okay. Seats on the 777 uncomfortable - little legrooms and little recline) but acceptable. A menu card was distributed on CAI-BKK, but not on the BKK-CAI . Flight attendants quite friendly, but on the long-haul they are not present after dinner service. several First Class seats occupied by captain and co-pilots.

EGYPTAIR customer review :  10 January 2010 : by Farouk Mogheth   (Thailand)

My return leg from Munich to Cairo (stop over for 2 days) then off to Bangkok was less merry than my first impression. Egyptair offers no seat allocation even though I have been confirmed by the agent when buying the ticket that she gave me window seats through all my flights and consequently conformed by a Lufthansa agent checking me in at Munich. The flight to Cairo with a 737-800 and I would rate it as a nice flight - crew was more "alive" and more drink rounds than before. After stopover in Cairo, I checked in at CAI airport for my last leg to Bangkok. The flight was not shown in any of the monitors in the airport and just found by chance Bangkok at one of the check in counters that checks a certain number of flights so Bangkok became Asmara then Guanghzhou then Khartoum, etc. Was happy to see self check in kiosks and trotted over - I gather this is a system for people only for carry ons? There were there "drop off" counters around but were empty and no one working on them. The flight was delayed 2 hours but no mention at check in. The agent refused to give me a window seat rudely mentioning that "who promised you that" attitude. Seeing that I am not budging he and in a very annoyed manner... "But you will have to sit at the back of the plane". Only monitors in the airside showed the delay and even if it was 2 hours, the gate was closed and since even a completely new terminal, there is only a couple of seats here and there so all passengers sitting on the floor waiting for the gate to open (opened only 15min before the flight). After passing to the airbridge I was surprised that each person got a can of soda. The crew was ok this time but the plane was dirty. Slept on the flight so not sure about the food. IFE is a joke - old monitors hanging from the roof. Egyptair has to work hard to reach any acceptable levels to be called a Star Alliance airline - a statement that they love to use these days everywhere to enhance their image.

EGYPTAIR customer review :  9 January 2010 : by Jo Sherring   (UK)

Never again. Booked our flight in August direct with Egyptair and heard nothing more from them before we travelled in December. We were supposed to have 3 hours in Cairo but for some reason had been issued us Boarding Passes for the following days flight. Took 4 hours of shouting before they sorted out a hotel for us. Two days before our return trip we thought we had better check our flight with Egyptair. Just as well, the flight had been re-scheduled so we were due to travel 6 hours later than time given on the ticket and they said they could not then get us on a flight on from Cairo as they were full for the next two days. After lots of shouting they did sort us out with another flight but 24 hours later than expected and a lot of expensive phone calls.