Egyptair Passenger Reviews and Egyptair Customer Trip Reports

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Egyptair Passenger Trip Reports

Egyptair 3-Star Airline Rating

Egyptair First and Business Class Lounge Reviews

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Business class on JNB-CAI in June 2013. At check-in, onward boarding cards were not provided. Comment "you have to get them in Cairo". At boarding gate seat changed due to "system error" - in fact this was not correct, but my good seat was provided to someone else. Onboard, asked for another seat, that was provided by cabin staff. Minutes later the Purser chased me away saying that seat was for the crew. Taken to seat directly in front of toilet. Blanket and pillow used, amenity kit missing. No storage space for hand luggage, as middle row does not have luggage compartments. Missing amenity kit was provided later. Upon arrival, hand luggage of my colleague had "disappeared". Cabin crew unwilling to support, but finally pushed the task to ground staff. Had to get our onward boarding cards at transit desk. Long queue (approx 30min.) for Economy, but moderate waiting time at business desk. Afterwards long queue at security check for international connection flights. Actually only one X-ray machine with around 20mins waiting time. Finally, only luggage was run through machine, I carried my pullover, jacket and mobile phone through detector, but nobody reacted.

Flew Egyptair Express from Luxor to Cairo on Embraer. Plane was in a clean condition. Flight was smooth and the seat had a lot of leg space. Service was normal except that the flight attendants did not bother to ensure that all mobile phones were switched off and that we were belted up. When landing, there were no checks by the cabin crew and the flight attendant in the front was reading newspapers. I think they should charge lesser for such a short flight and service.

DXB-CAI-BCN return flight, booked last minute, June 2012. DXB-CAI operated by a modern Airbus A330-300, however there was nearly no staff service, cabin crew were rude and ignorant. Disgusting food, dirty and smelly toilets on-board. No drinking water available. Chaotic assistance by ground staff at Cairo: ignorant and no English-speaking people who were even unable to tell us which was the local hour. At least, I could use the Business Class lounge with my star Alliance Gold card. CAI-BCN: old tired B737-800, staff were ok onboard, but awful food, no alcohol served. Luggage delayed at arrival. The same happened on return: delayed flight from BCN-CAI, no in-flight entertainment, no alcohol available. They served twice the same meal on BCN-CAI and CAI-DXB, with no choice available. Luggage delayed at DXB with no assistance whatsoever. How can these people belong to Star Alliance? Never again.

We flew Business Class and the service was similar to economy class. Little to no water or beverages offered for the 11 hour flight- we had to keep asking for them to fill our tiny glasses (that is right, no bottles for the passengers). The service was rude and staff seemed depressed. Inflight entertainment was very poor- movies that I have never heard of and limited selection. Earphones were economy class earphones. Be forewarned, Egyptair is a dry airline, no alcohol. That is ok, if the rest of the service was ok but it was not. The seats were fine, and a small pillow and blanket were supplied.

23-29 April 2013, BRU-CAI-BKK-KUL, KUL-BKK-CAI. Very poor service. Food not comparable to business from other airlines. No concern for safety. 777-300 ER on the long haul with flat bed, that was a saving grace. Very cheap business class fare and you get what you pay for. Will not fly them again even with the cheaper fare, flying was not a pleasure with Egyptair.

After a positive experience in economy recently, I decided to fly them to China in business class due to a low fare, plus the business class seat had looked very inviting when I walked past it on my previous flight. Indeed from LHR to CAI the seat was very nice, although the service was very spotty, just small things such as the cabin crew forgot to serve dessert to the last two rows of the cabin. Also, if you serve a cup of tea with sachets of sugar perched on the saucer, is it too much trouble to also include a teaspoon? I queued for ages for the forward lavatory before the milling flight attendants bothered to point out that there was also a lav aft. Basically an OK flight but with some weirdly amateurish omissions. Lounge in Cairo was a disgrace, I spent most of the transit time crawling around on the floor of the "business centre" trying to get one / any of the computers to work (also wifi was broken). CAI to PEK was the long sector which I planned to make the most of the flat bed and sleep, so imagine my disappointment to find that on this flight the seat was a much more old-fashioned "Lazy Boy" recliner, and that after the doors closed the cabin crew upgraded all their friends which rather undermined the exclusivity of the cabin. Not worth paying for if crew use the business class cabin as a perk for their friends, nor if the airline are deploying flat beds on short flights (LHR) and unsatisfying old seats on long flights (PEK). Had high hopes but totally disappointed by crew, hard product and Cairo lounge. Not worth it.

Economy Class to JNB from London, and return. I enjoyed the trip, seats were comfortable and I had leg room which is important as I am well over 6 ft tall. Food was adequate and service good.

BRU-CAI-BKK-CAI-BRU. BRU-CAI-BRU on B737. CAI-BKK-CAI on B777ER. There are many airlines offering a much better business product, but not at this price. Check in was smooth in BRU and in BKK, transfer in CAI wasn't much of a hassle. All you need in the lounges in BRU and in BKK. Lounge in CAI is rather basic. Seating comfort on B737 was very good. I got a big seat and plenty of room. On the B777 the seat is also very comfortable and it can be converted into a slightly angled lie flat bed. On both long haul flights I had several hours of good sleep. Catering is nothing special. I got the same starter 4 times (some shrimps hidden in a lot of cocktail sauce) and the mains can best be compared to what you get in economy on some better airlines. Egyptair is a dry airline, so only soft drinks and juices. Cabin staff do their job without pampering. Conclusion: it's a good deal when the comfort of the seating is more important than the dining experience. For this reason I will fly with them again.

LHR-ADD and ADD-LXR and LXR-LHR. Throughout the whole process from check-in (on all 6 flights) to cabin crew, apart from a few exceptions the attitude of the staff was almost rude and uncaring. The security checks were inconsistent - sometimes water allowed on the flight, sometimes not (even if bought in the airport) or once only if I paid the official! Food was just about acceptable, but no alcohol. Film choices limited and many quite old. I would definitely not choose to use them again.

ATH-CAI-BAH return, Business Class. Athens to Cairo B738, old and torn. Food was a cold snack tray of bad quality. No alcohol no IFE. Inattentive crew. Transfer to CAI smooth, though the lounge less than average. Lack of alcohol, even a descent coffee as they only serve instant. CAI-BAH, EMB145, old and torn, no business class seats, narrow pitch. Awful food, again no alcohol, again inattentive crew.

AMM-CAI-AMM with them in economy. Both legs were on B737-800 although originally CAI-AMM we were supposed to fly an A320. Seat was ok, but cabin temperature was too hot! With flight attendants, it was hit and miss. The good things about MS are, they operated from newer terminal 3 in Cairo and their CAI check in staff were good and presentable unlike their inflight crew. Food wise - it has gone downhill.

London Heathrow to Luxor. Old aircraft. Poor food. Soft drinks served in plastic beakers. Cairo to London Heathrow. New aircraft, much better. Aircraft not full. Food poor. Landing at LHR the aircraft was still taxiing, but passengers stood up, got luggage and then stood until pilot came to a halt. No requests from pilot to remain seated, and cabin crew seemed totally uninterested. Would not recommend Egyptair.

Took BOM-CAI-JFK. Mumbai to Cairo flight was an old aircraft without any personal entertainment system. Food was served very late, though was good. When landed at Cairo airport the crew asked if I am interested to visit the pyramids and sphynx, I agreed for a fare of $35. It was an excellent trip, when returned were lodged in a 4 star hotel with dinner and breakfast coupons. The next flight to JFK was superb with excellent PES. Food was good, but the crew did not oblige my request for water. The price was almost $200 less than other airlines. Highly recommended if you want to save money.

LXR-CAI-TUN, A320. Domestic portion usual lack of security announcement and quick drink service. Upon landing in Cairo, Security after security check from domestic to international flight - passport and boarding card check 4 times before even entering the aircraft. Worn aircraft, dirty cutlery and cups (lipstick) - food bland and tasteless, and the usual lack of staff attention for the remainder of the flight. I have no idea of how this airline ever made it to Star Alliance - lack of service, questionable safety, bad food and old aircraft.

LCA-CAI, flight operated by Egyptair Express on Embraer145. Aircraft in bad state, dirty and worn. I think only difference to Egyptair Express and Egyptair is the uniforms. This short flight was full and service was very quick - small tray meal and drinks. As soon as service is over, you will not see the staff before leaving the aircraft. Although being asked to switch off electronics, many passengers onboard used their tablets and mobile phones during take off and landing - staff took no notice.

CAI-SSH, A320. Extensive security upon boarding. On this flight staff actually smiled. IFE screens did not work on the entire left side, so no possibility to follow security instructions. Aircraft seemed clean but old and warn. Drinks offered very quick and then no sight of staff until you disembark. Many passengers onboard used their tablets and mobile phones during take off and landing - staff took no notice.

BRU-CAI-BKK in business class. After reading many complaints about Egyptair in previous years, the negative comments changed to positive last year because Egyptair changed the type of plane to the 777-300ER. After a lot of hesitation I booked finally a ticket in business class for the above said trip. The flight BRU-CAI was a smaller jet so you cannot expect too much. Food and service were acceptable. The 2nd sector went from CAI to BKK (night flight). Food, service and attitude from the staff was similar to other carriers, while the flight entertainment was good but not super. The seats can "almost" be considered as a flat bed, so a good rest is almost guaranteed. The lounges in CAI are very average where no alcohol will be served (neither during the flights), however if you buy your beer or wine in the food court you can drink it in the lounge. Overall satisfied and good value for the money.

Well Egyptair have come a long way since 2010 when my wife and I last used there poor service. We had a total of 10 flights this time around, all internal flights. Modern aircraft all very comfortable and the service for once was friendly. No meals served as all fights were of about one hour duration around the country but you do get a cup of water or juice. All fights left on time and check in had no problems. After last time (2010), I was hesitant to fly Egyptair but I had no choice since it is the only internal air service in Egypt at the time. In short, things have improved and I think after 10 flights over three weeks if they had not I would have noticed. I will not hesitate to fly with them again but international fights that's another question.

Istanbul - Cairo one way. Plane was changed from Boeing 737-800 to Airbus 320. Being a Star Alliance member and the higher ticket price to fly with them, I expected that there would be inflight entertainment. I was wrong, there was none at all. The seat that I got was near the emergency exit. While it has more leg room than the other seats, the cushion was damaged. The window was a little bit dirty. Flight attendants and the food were okay.

Luxor to Cairo (return), didn't expect a drink or anything for this one hour flight so quite surprising to receive one! Cabin Crew on both flights were pleasant and although the safety routine was quite bizarre and sort of rushed, all safety cards were up to date and in place. The return flight was the Express version of Egyptair, and, to be honest I couldn't tell the difference as service and friendliness was just as good. Both modern and clean aircraft utilised.

My wife has walking difficulties and requires wheelchair assistance. Shortly before arrival at Cairo my wife advised the cabin attendant and was told to wait on the plane for a lift. After waiting some time we, along with two other people, were told the lift had come and gone. The crew told us it had been recalled and would arrive shortly. It turned up about an hour later. It then went to another flight before depositing us at the terminal some ž hours after arrival. At this point we should have been met by our tour representative who would have our visas. We found out the visas had been purchased for all our group of 39 but could not find the representative. After some time we purchased new visas and the wheelchair attendant set off at high speed for the plane which had been considerably delayed. On the return the arrangements for a chair worked well at Aswan and the lift was there at Cairo but it deposited us in the terminal at the bottom of several flights of stairs and no assistance. The casual and inefficient attitude to handicapped passengers means we shall never travel Egyptair again.

AMS-CAI-JNB. AMS-CAI seats are nice and comfy, old style of screens flipdown from bulkhead. Menu choice for BUS poor. Two options (chicken or fish) only and we were the 2nd row, after us only fish was available! Priority disembarking in CAI very nice despite very dilapidated bus. CAI lounge not that impressive, food offering average. Seat on CAI-JNB the old cradle type not even lie flat! Very surprised to see sleeper suits in the amenity bags handed out! Service very rushed and then the staff disappear completely until they rush you through breakfast again. Again food offering is very average. Egypt Air is a cheaper option for a business class flight and it really has no frills.

FRA-CAI-BKK. Food good on both legs. Staff friendly although not active except at meal times. However if the passenger actively sought liquids these were available. New Boeing with lie flat seats CAI-BKK is very good, I even got some sleep. Price excellent. Longer (4 hour) stopover in lounge which was acceptable (although dry except for beer). Good choice of older films on in flight entertainment system. Only critic is boarding: In Cairo no priority boarding or security. In Frankfurt chaos. Priority boarding called. Staff allowed a scrum to develop with business passengers really having to fight their way through economy passengers who resented letting anybody through and who attempted to hinder this physically. This is something which could really be handled better.

CAI-JHB. Air stewards were polite but the air hostesses were sullen and miserable. I rang the bell to ask for some tea at 2am and the air hostess came to me and said "What!". On this flight there was no inflight entertainment whatsoever and we were offered beverages from a two litre bottle only at the start of the flight and that was all. I am used to being offered a can of cool drink or a hot drink throughout an international flight. Won't fly Egyptair again!

JFK-CAI-JNB-CAI-JFK. First 3 legs were comfortable, lie back seats are a treat, food was plentiful and palatable, and as long as one gets a bottle of water at the beginning of the flight, the absence of cabin service isn't a problem. Inflight entertainment doesn't offer a lot of choice but the screens are large. However, there seems to be a blatant disregard for health and safety. On the last leg there was a large family with 5 badly behaved kids disturbing other passengers and interfering with cabin service throughout the entire trip. It's a wonder there wasn't a hot beverage incident. One child was still running around while the flight was landing on the tarmac! It was one of the worst inflight experiences I have had and the reason I have rated trip satisfaction as fair only.

Dec 21, CAI-LXR on A321. Flight scheduled to depart at 5.30am but left at 5.50am - not sure why as there was no other traffic around us. Flight was 50 minutes - flight attendants were friendly and provided snacks and a drink. Smooth landing and bus to terminal in Luxor. Dec 24, LXR-CAI on 737-800. Flight was listed to leave at 10.30pm on our reservation but at the airport it showed at 10.15pm departure. 40 people on the plane - so you could spread out. Seats were very comfortable. Drinks provided with a smile. I had always heard Egyptair was awful but I'd fly them again. Their business class seats on the 737 looked great.

Flew ATH-CAI-KUL (via BKK) and back. Service was good, plane for ATH-CAI-ATH was 737-800. The long leg CAI-KUL via BKK is on a new 777-300ER with PTV. Meals were good, planes clean, price for ticket very competitive and all flights on time. Flight attendants were helpful. I will fly with them again in the future.

Short haul flight from Cairo - Hurghada / Hurghada - Cairo. Check in ok. Security checks poor. Small Embrarer plane. Flight down was uneventful except for flight attendant standing for landing at the back eating a bag of potato chips. Return flight we requested last row seats at the back again but was told they were for staff. We were seated in the 2nd last rows. After door was closed flight attendant closed both back seat window shades and preceded to have a sleep! Stayed asleep until other flight attendant was half way down the cabin serving drinks. No second checks for landing, no cups collected. No concerns for passenger safety whatsoever.

BUD-CAI in Business. MS operates the BUD-CAI leg on EgyptAir Express planes. Poor service in business class. Same meal like in Economy. Unfriendly flight attendants. Never saw them again after first meal and drink service. No inflight entertainment. Although priority tag on my bags, my luggage was one of the last pieces after arrival.

Flew direct from JFK to Cairo. We were expecting the worst and were pleasantly surprised. Flight to Cairo was on a new plane with individual TV monitors. The flight was half full. Staff were attentive. The return flight was full because of hurricane Sandy. Still, new airplane and attentive staff. I have certainly flown a lot worse, and would not hesitate to fly them again.

Planes were old, shabby, fixtures broken, service was surly, boarding process chaotic, luggage delayed. In flight entertainment very limited. I was moved from my business class seat to a smaller bulkhead location because it was a long flight and the crew wanted to use the seat. This itinerary was a Star Alliance reward redemption, therefore unable to comment on value. The same itinerary included flights with Air Canada, Lufthansa and South African Airlines - who were stellar in every category.

Cairo-Sharm el Sheik. The flight itself was absolutely fine, with very pleasant staff etc. What was really shocking was when we landed, our baggage wasn't there and we subsequently found out that when the plane is too heavy they leave some of the bags in Cairo to go on the next plane! Three families (incl us) had no bags. We then had to go to the hotel and then later return via taxi to the airport to collect our bags from a later flight! When I was leaving the plane I noticed that some passengers hand luggage that was too big for the overhead lockers had been put on some spare business class seats. All this, apparently is standard procedure on Egyptair. I won't be using them again.

AMS to Johannesburg via Cairo. Helpful check in, good onboard service. On time departures for both flights. Easy transfer at Cairo. Good fare. Let down by an old plane from Cairo to Johannesburg where toilets were smelly, some toilet doors wouldn't close properly and water not working from some taps. The seats have been used for so long that the covering on the foot rests have been completely worn down to the metal. As I have said before it really depends on whether you get a new or old plane as to the overall experience from Egyptair. Recommended only if you are prepared for this possibility.

LHR-CAI-AMM and JED-CAI-LHR. All flights on time, with clean, modern and comfortable aircraft. Wasn't expecting much from CAI as a transfer point but was very simple on the way out. Return was more hassle as we were bussed to another terminal for arrivals which didn't have a transfer point, and then bussed again to the main terminal. Friendly crew all round, and tasty, if uncomplicated food. An excellent price for this business class trip. Will definitely consider Egyptair in future if schedules and price are right. Overall, a good impression from my first flights with them.

Had to fly back to UK quickly. Good comfortable seats with foot rest and 10" IFE screen. Service and food were fine although no alcohol served. Only observation I would make is that flight attendants do not give proper consideration to passenger safety, as we were coming down to land at LHR one passenger continued to sleep across two seats, reclined, arm rest up and seat belt not secured. She was passed at least twice by cabin staff who took no notice and the plane landed with the passenger still in this position. This was Cairo to LHR flight on 11th Oct 2012.

The aircraft was comfortable and clean and the seats gave generous leg room. The cabin crew were very pleasant and courteous and the flights were punctual. The food served on the flight from Cairo to London was, however, inedible. I had beef and my wife had chicken and both meals had completely dried up. They had obviously been kept hot for far too long. The food on the outbound flight was slightly better but was still far below the quality I have experienced on other airlines. I make these comments to be helpful as other aspects of the flights were excellent.

Johannesburg to Heathrow via Cairo - economy 11/12 October. Both flights arrived early and both were new planes. Checking in and transfer easy. Service on board excellent, good food, helpful staff and comfortable seats with excellent entertainment system. And a good fare as well. If you get Egyptair's new planes then you really can't go wrong. I have used them a few times in the past and this was by far the best experience.

LHR-CAI-SSH. Rude staff, poor food, no alcohol - only warm, flat soft drinks served from 2 litre bottles. On the return journey the plane was overbooked resulting in not being able to sit together despite booking and reserving seats, and one poor woman had to have her child on her lap for the whole flight despite having paid for a seat! Add to this they left our luggage in Cairo and we had to wait a day and a half to get it. We will never fly this outfit again.

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