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Egyptair Passenger Reviews and Egyptair Customer Trip Reports
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EGYPTAIR customer review : 16 March 2010 : by Phil Butterworth (UK)
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Trip Rating : 6/10 |
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Recommended: |
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Cabin Flown: | Economy |
LHR-CAI-KUL return. Didnt realise Egyptair was dry so had to make do with a mango juice rather
than a gin and tonic! A bit of a disappointment but can live with that! Attendants polite and
efficient. Food quite good, IFE not up to much particularly as they forgot the headsets on
the return KUL-CAI flight - didn't make much difference as it was the same as the schedule on
the outward CAI-KUL leg! Attendants not too good at telling a couple of ignorant young chaps
to turn off their mobiles (they had 3 mobiles each!) during takeoff - they continued to use
them during the flight despite protests from passengers. Anyway, they were on time and got us
there and back!
EGYPTAIR customer review : 5 March 2010 : by Adam Taylor (UK)
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Trip Rating : 7/10 |
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Recommended: |
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Cabin Flown: | Economy |
LHR-CAI-KUL return. The crew are friendly and helpful, professional yet approachable. I was
given a whole row of eats on 3 of the four flights due to low capacity which made the long
haul journey less tiresome. The toilets get very dirty and are not kept clean which I find
very off putting. Also the food is the worst economy airline food ever! None of the flights
operated by the B777-200 and A330-200 had IFE which again is not in line with other carriers.
EGYPTAIR customer review : 1 March 2010 : by W Tory (USA)
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Trip Rating : 8/10 |
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Recommended: |
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Cabin Flown: | Economy |
JFK to Cairo return. The cabin crew was fine. Not overwhelmingly friendly but not rude though
either. The food was decent, seat was comfortable. The inflight entertainment was terrible.
The good thing, flights did depart and arrive on schedule and that was my main concern.
EGYPTAIR customer review : 28 February 2010 : by P Davis (UK)
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Trip Rating : 7/10 |
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Recommended: |
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Cabin Flown: | Economy |
London - Sharm El Shiekh via Cairo return. LHR-CAI A330, flight 3/4 full and had 2 seats to
myself. Service efficient and meal better than I've had on Swiss. CAI-SSH 1 hour 20 min
connection - the sign for domestic connection was a little confusing, however I didn't have
too many problems. Flight on Egyptair express on an Embraer, drink service only on 45 mins
flight. On arrival in SSH bags arrived in the international arrivals rather than the domestic
arrivals carousel. Someone came around and let us know that we had to cross the barrier to
collect our bags. SSH-CAI early morning flight lots of day trippers heading on 6am flights
crowding around the only departure gate, making the trip to the gate a bit like running the
gauntlet. Bags checked through to London and boarding passes for both sectors provided
CAI-LHR again a very easy connection through terminal 3. One hour connection time but not a
problem. A very full B777 - a small continental breakfast box following departure and hot
lunch prior to touch down. Friendly service, bags arrived promptly .
EGYPTAIR customer review : 17 February 2010 : by Richard Leane (UK)
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Trip Rating : 8/10 |
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Recommended: |
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Cabin Flown: | Economy |
London-Cairo, Luxor-Cairo-London. We had a very positive experience. Check-in at both ends
was easy, food was edible, planes clean and flights were very comfortable, largely due to the
legroom in economy.
EGYPTAIR customer review : 16 February 2010 : by A Dron (UK)
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Trip Rating : 6/10 |
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Recommended: |
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Cabin Flown: | Economy |
London-Cairo-Luxor-London. Check-in at Heathrow no queue and efficient. A330-200 in generally
good condition, although some overhead IFE screens inoperative. Meal edible but forgettable.
Cabin crew OK, if rather disengaged. Next leg some days later an Egyptair Express Embraer 170.
Aircraft very fresh inside, but after taxiiing away from its remote stand for a few seconds,
stopped for no obvious reason. Delay for around 30 minutes, then abrupt announcement "There is
a problem. We must change aircraft." Back to boarding gate and, despite welcome cans of soft
drinks, the old Egyptair habit of giving not a word of explanation prevailed. Finally took off
almost 3 hours late. Replacement aircraft clean inside, decent leather seats and a lot more
overhead bin space than in previous regional airliners. Luxor-London check-in rather more
protracted, but still efficient when desk was eventually reached. A330-200 in good condition,
this time with overhead IFE operating, although obviously with no choice of entertainment.
Slight delay in take-off again but nothing major and food rather more interesting on this leg.
One good point about Egyptair is decent legroom in economy - 33in I believe - which starts to
become welcome on a 5hr sector.
EGYPTAIR customer review : 15 February 2010 : by S Carali (Saudi Arabia)
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Trip Rating : 0/10 |
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Recommended: |
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Cabin Flown: | Business |
Jeddah – Cairo in Business Class B737-500. On arrival it took 20 minutes from the aircraft
parking stand to the Terminal sightseeing the back area of the terminals and cargo village.
The bags took almost 55 minutes to be delivered from time of arrival - without any
announcement from Egyptair staff who were not there upon arrival on the conveyer belt.
Business class bags were delivered after 80% of the Economy bags were gone through.
On departure of the return flight from Cairo, it took us almost the same time to reach the
aircraft and the same airport tour from Terminal 1 to Terminal 3 which the aircraft was
parked. Boarded the aircraft and was surprised to find that business class seats are no more
than economy class seats, blocking the middle seat in between. The doors were closed and the
aircraft pushed back while we are still standing in the aisles of the aircraft solving the
seating problem and hand luggage placement.
EGYPTAIR customer review : 8 February 2010 : by D de Klerk (South Africa)
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Trip Rating : 1/10 |
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Recommended: |
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Cabin Flown: | Economy |
Johannesburg to Heathrow via Cairo, service non existant, stopped over in Egypt - delayed for
more than an hour without any explanation given. The cost does not justify the terrible
experience. Cabin crew hardly speak english and did not show any interest in offering a
reasonable service.
EGYPTAIR customer review : 29 January 2010 : by D Braun (Canada)
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Trip Rating : 1/10 |
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Recommended: |
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Cabin Flown: | Economy |
We bought return flights on EgyptAir from Heathrow to Sharm El Sheikh via Cairo. At Heathrow
we were issued board cards for both flight segments and we changed planes in Cairo with no
problem. However on the return flight EgyptAir insisted they could not issue boarding cards
for both segments and we would need to book in separately in Cairo. In Cairo we collected our
luggage (which was very slow to offload despite the priority tags) and ran to the check-in
gate with 45 minutes to flight time only to be told the flight was already closed. Two British
couples flying Heathrow to Aswan via Cairo had the exact same experience and likewise missed
the flight. The departure board later showed that our flight was delayed 90 minutes, so there
should have been more than enough time for us to board. We suspect EgyptAir does this to
resell seats to standby passengers. We then bought tickets from EgyptAir to get home via New
York (we are Canadian) with the promise that EgyptAir would refund us for the unused Cairo to
Heathrow flight segment. Three months later we are still waiting.
EGYPTAIR customer review : 26 January 2010 : by S Kociolek (USA)
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Trip Rating : 0/10 |
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Recommended: |
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Cabin Flown: | Economy |
Never again. Me and my wife took a flight from Cairo to Luxor. A320 was so worn and dirty. I
was wondering how was the mechanical condition of the airplane if the interior looked so bad.
We left the gate on time. We taxied for about 5 minutes and stopped. No announcement for about
1 hour. After 1 hour they finally made the announcement. The only announcement during 4 hours
delay. After 2 hours I went to the back of the plane to use the bathroom and ask for something
to drink. I found the flight attendants in the last rows listening to the ipods. I didn't want
to bother them so I never asked for a water. After about 3 hours they decided to serve the
drinks. I don't blame EgyptAir about the delay. Nobody has any control over the weather but
they didn't try to deal with this situation.
EGYPTAIR customer review : 23 January 2010 : by A Floyd (Belgium)
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Trip Rating : 4/10 |
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Recommended: |
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Cabin Flown: | Economy |
Luxor - Brussels. The potential might be good, but EgyptAir has a long way to go. Luxor to
Cairo flight was over an hour late but there was no explanation or even acknowledgement of
this delay. Cairo airport is even worse than Paris CDG. Firstly (minor point), the arrow for
Transit was pointing in the wrong direction. The gate area H1-5 was a small room with no
colour or facilities - you can't turn back and there are no toilets. There were no
announcements either, once we realised that we were boarding (late) from H3 instead of H5
(screen says 'Rome'), we were nearly the last people. The plane for a 5 hour flight was an old
broken A320 series. The safety film ran during take-off. Food was good. I would choose a
European airline or even a charter next time.
EGYPTAIR customer review : 23 January 2010 : by L Salzy (UK)
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Trip Rating : 3/10 |
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Recommended: |
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Cabin Flown: | Economy |
They are very bad at communicating and keeping their customers informed. London to
Johannesburg - long delays, both times stuck in Cairo. 7 hours delay one way, 3 hours the
other way. Even when our take off time had come and gone and we were still waiting in the
departure lounge - not a single announcement or update. Planes shabby but functional. Customer
service on the ground - Score 1. Flying and service in the air - Score 7.
EGYPTAIR customer review : 21 January 2010 : by S Andreas (USA)
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Trip Rating : 0/10 |
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Recommended: |
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Cabin Flown: | Economy |
The worst airline I have flown ! The cabin crew was fairly rude. We had an emergency landing
in Athens and were held captive in the airport for a half day before they fixed the plane. We
lost our onwards flights and everyone had to scream at the ground staff for a hotel room and
new flight, or else he paid no attention.
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