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Egyptair Passenger Reviews and Egyptair Customer Trip Reports



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Egyptair Customer review :  23 October 2014 by Ash Omar    (Canada)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Toronto to Cairo, MS0996, Jul 27. Cairo to Toronto, MS0995, Aug 20. Flew from Toronto to Cairo and back. Excellent service. flight was on time both ways. Very professional crew.



Egyptair Customer review :  13 October 2014 by Othman Munirah    (Malaysia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Travelled from Cairo to Bangkok. Bad ground services. We did online check-in, but sadly there was no counter available to drop our luggage. We need to queue along with others (quite a long line). We didn't get the requested seat (from online check-in), and my friend got her seat at the rear of the plane. Inflight entertainment is out- dated (compare with other airlines) with minimal choices. Uncomfortable seat because my seat cannot be reclined. Food is quite bland.



Egyptair Customer review :  2 September 2014 by R Allen    (UK)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew London to Luxor return in August. Plane 737-800 - too small for a 5.5 hour flight. Could not follow seat allocation - travelled as a family and were split up - others complained of the same issue. Flight delayed going out by nearly 1 hour and was also delayed on return. Food reasonable. Drinks very limited and served in a flimsy white plastic cup. In flight entertainment poor - 2 films neither entertaining! No Western or classical music channel available. Because plane was small only overhead screens. On return, seated at the rear of the plane and was overcome by air freshener used by the constant use of toilets. Cabin crew lacked warmth, one or two didn't go out of their way with customer service. A real concern over the lack of safety procedures. Safety film shown on overhead TVs but too much going on that caused a distraction. Around me, 5 seats were not in a full upright position, security guard on plane used phone right up to take off & his bag sat on the seat rather than under it or in the overhead locker. Large crew bag also unsecured on landing at Heathrow. Sorry, but far behind in most areas compared to other airlines.



Egyptair Customer review :  2 September 2014 by John Bradley    (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Outbound trip to Johannesburg, MS840 and connecting flight MS777, 2nd and 3rd August 2014. The catering equipment from Johannesburg to Cairo is somewhat dated. I noticed that the food serving units are old and basically unserviceable, at one point food trays fell to the floor, as the door would not shut properly. The Cabin staff, although trying to do their best, were not cognizant of flight safety, a passenger sitting on Seat 32 both in the takeoff mode and landing mode, did not put his seat up to upright, and although it was obvious that he was crowding the passenger behind, the cabin staff made no attempt to inform the passenger that he should place his seat in the upright position. Flight from JNB to CAI: Toilets again were flooded, dirty and not checked during the flight. Some of the central TV screens were inoperative and inflight entertainment was negligible. I never saw one of the flight crew smiling. The food was exactly the same menu as two weeks before. Embarking on the CAI leg to LHR, confusion at G002 Gate whereby only one security portal was in operation, with space between the entrance door to the actual security area was grossly too small, thereby building up an uncomfortable length of time for waiting and squashed standing in that diminutive area. All announcements were first in Arabic, with a fairly long narrative on each announcement. However, when translated into English a 3 minute Arabic announcement finished up as about a 30 second transmission in English, in any event it was very difficult to understand the crew member making announcements in English. Cairo airport has very little in assorted shops, other than dozens of Duty Free stores, there was not one that sold over the counter pharmaceutical medication. There was not sufficient reading or International Newspapers available. On landing there was a 35 minute wait for clearance, when normal European Airlines takes less than 5 minutes. Finally, luggage was not delivered to the terminal for over an hour.



Egyptair Customer review :  27 August 2014 by El-Sayed Mohamed    (UAE)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight MS-904 DXB-HBE, on A320. The flight time was accurate, food was good but they have to change the way of cooking the chicken! No personal in-flight entertainment screen, only over head screens.



Egyptair Customer review :  19 August 2014 by C Stephens    (USA)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

JNB-CAI-JFK in August 2014. All flights on time. Egyptair requires all checked luggage from JNB to be shrink wrapped prior to check in - this is a complimentary service but becomes a bit of a free for all. Ground agents are provided by JNB are disinterested and not very organized. First segment economy on A330-200; second segment business on 777-300ER. A330 with an older interior - no IFE but seat comfort quite good as pitch was not to the latest sardine standard. Food decent and service just fine. 777-300 with pitched lie flat seats (a little worn), decent IFE and pleasant service. CAI premium lounge small and underwhelming - there appears to be a larger one under construction. CAI itself acceptable by international standards with ok shopping and restaurant options. CAI did feature somewhat confusing and frequent security arrangements/document checks - not unexpected, frankly.



Egyptair Customer review :  15 August 2014 by John Treacy    (UK)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We, three of us, flew from LHR to LUX and return in economy. The lane used on this route currently is a 737-800 with a 3x3 seating configuration with a central aisle. The flight out left 30 minutes late but made up 20 of those in the air. The service on board was fine but the food quite poor. Landing at LUX was quite bumpy too. The return sector was again late, this time by 40 minutes, but what made that annoying was the flight crew turning up and walking past the waiting passengers at the gate at the time of scheduled departure rather than before as anyone would expect, somewhat unprofessional. Again the flight to Heathrow was uneventful but poor food. In both sectors the cabin was almost to capacity but no-one or only a couple at most in business. The IFE is from overhead screens, not seat back unless in business.



Egyptair Customer review :  4 August 2014 by King Simon    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Cairo to Luxor on Egyptair express EMB-170. Fantastic morning flight in business. Friendly, efficient crew and great ground service from checking in to boarding. A huge breakfast on the flight with a selection of cheeses, croissants, toast, juices and coffee. A great flight and highly recommended.



Egyptair Customer review :  30 July 2014 by M Yahya    (UK)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew London-Dar Es Salaam via Cairo. Boarding was shambolic and done last minute. Waited 2 hours on plane before takeoff, and we had a connecting flight in Cairo with 1 and a half hours transit time, so obviously late. In Cairo although many of us were late for connections, still had to go through 2 security gates. Rushed into our connecting flight that was waiting for us, but it didn't fly until 50 minutes later. Meals were the same on both flights and were terrible. Staff were friendly but not helpful, promising to bring water, tea, meals (I was fasting and needed a later meal), but never delivering. Plane was newish, and it's condition was good and clean, but leg room was very cramped. If I can avoid it in future, I will.



Egyptair Customer review :  28 July 2014 by Ahmed Khalaf    (Dubai)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I have flown Dubai to Cairo many times on Egyptair. They operate 2 aircraft's: Boeing 777-300 and Airbus 330-300 (both are new but the airbus 330 has wifi and aero mobile services). The inflight entertainment was satisfactory, meals were okay and the staff are better than before (Egyptair has improved since joining Star Alliance group). I would recommend you check the aircraft type before selecting flights on Egyptair.com.



Egyptair Customer review :  7 July 2014 by P Smyth    (USA)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Used Egyptair for a family trip round trip JFK-CAI-AMM. Flew over in business class. Returned in economy. Overall, a good experience. 777-300 for JFK-CAI. Business: Business class hardware comparable to other carriers I've flown (BA, Lufthansa, United). Full lie flat seats. 3-4 course meal presented on elegant patterned china. Food was good. Selection of tasty fruit juices offered instead of boarding cocktails. No alcohol served on board. Not a big deal to me. Coach: A/C power at seats. Coach food OK. Wife's chicken dish was tasty curry. My beef dish was sort of attempt at stroganoff. Completely punctual on all segments. Be prepared for lots and lots of security screening on your CAI transfers. Leave time to get to your gate. Luggage delivered with no problems. IFE selection somewhat limited but still had enough choices to keep me occupied. They are in Star Alliance - watch for saver rates on award travel.



Egyptair Customer review :  1 July 2014 by Hafez Mohamed    (Egypt)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight MS 735 From Cairo-Istanbul, on Boeing 737-800 was fine but no entertainment at all. Food was good, crew wasn't bad, but when I was coming back from IST-Cairo, crew were bad and the entertainment was non-existent unlike other airlines. Check-in is fine. boarding was not bad.



Egyptair Customer review :  9 June 2014 by Ahmed Mohamed    (UAE)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My trip was CAI-DXB in Economy class, the trip was on time and arrived 15 min earlier than the scheduled time. The food and beverages was good, the Inflight Entertainment was excellent.



Egyptair Customer review :  6 June 2014 by G Ireland    (USA)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew ASM-CAI-JFK in business class. First leg was an uneventful +2 hour flight. As scheduled departure was 4.10am, not much to talk about. Service was helpful but slept most of way. The CAI-JFK was a long slog. Seats were ok in Biz class but IFE was functional but with minimal choice. Food (a breakfast and a lunch) was barely edible and more akin to the mystery meet of coach trips in the 1980's. Was astonished that EgyptAir did not serve alcohol on its planes. What particularly annoyed me was this was never noted in any part of their website. Service was sporadic and not particularly attentive. All in all, I would avoid EgyptAir in the future.



Egyptair Customer review :  26 May 2014 by S Harrington    (UAE)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

DXB-BCN via CAI. The flights ran on time and perfectly edible meal. From Dubai to Cairo, the plane had a good selection of movies and entertainment options (individual screens). The waiting area at CAI offered free WiFi, as well as restaurants and seating. The plane to Barcelona was more basic and didn't have personal IFE. Even so, it was a three hour journey that arrived slightly early. If you pay for a budget flight, you will get a budget flight. In my case, Egyptair delivered a fantastic product for the amount of money I paid and I would travel them again.



Egyptair Customer review :  16 May 2014 by A Melnikov    (Russia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

RUH-CAI-DME Moscow, excellent value for money, nice transfer hall in Cairo airport, good prices in duty free shop, very friendly staff service.



Egyptair Customer review :  11 May 2014 by Charles Kennedy    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CAI-AUH arrived at Cairo in transit from another airline so missed out on ground side check-in but the transit desk staff were extremely helpful and kind and spoke perfect English. Used the Egyptair lounge thanks to my gold status with Star Alliance but both lounges had uncomfortable chairs no good for resting or sleeping, and a small selection of inedible food (small bread rolls with a slice of sweating cheese). Boarding on time at a remote stand was orderly and ramp staff relaxed about taking a few pictures of the plane, a rare four-engined wide body Airbus A340-200 which had recently been reactivated after a period of storage - the cabin had obviously had a deep clean which made it very pleasant despite being somewhat old fashioned (no PTV etc). Pushed on time and flew to Abu Dhabi in a record 2h 40m. Meal was a hot breakfast consisting of a chicken sausage, slice of egg omelette, bread, jam, water, juice and tea. Service was friendly and courteous. Smooth landing on Abu Dhabi's new runway and disembarked via jetway into the old but charming T1. I have previously had very poor experiences in Egyptair premium classes - terrible lounges, wildly varying hard product, disinterested crew, every other seat occupied by friends of the captain upgraded from economy - but in economy they are actually pretty decent and when strictly on that basis, will fly them again.



Egyptair Customer review :  11 May 2014 by V Gavrou    (Greece)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

ATH-BKK-ATH via CAI. Booked with Egyptair because it was the only flight available (code share with Thai airways). The ATH-CAI-ATH legs were quite good. Helpful and pleasant crew, good food, good planes. CAI-BKK also adequate, my seat was faulty but all in all a satisfactory flight. BKK-CAI was the worst flight experience. A very old 777, it gave you the impression it would fall apart, old, broken, dirty seats, not even a foot rest, no screens, not even lights working to read. It is unacceptable a StarAlliance member to use such old planes in long flights. Toilets dirty, crew not helpful. I had to go and find an attendant two times to get some water. I will definitely try to avoid flying with EgyptAir in the future.



Egyptair Customer review :  8 May 2014 by S Subramanian    (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I traveled from London to Sharm-el-Sheikh and returned from Luxor to London along with 2 domestic flights within Egypt. London to Sharm: I arrived well before the one hour cut off and was weighing my luggage in front of the check-in counter/desks. When I finished weighing my luggage and returned to the counter they had closed the check- in and they could not accept me and declined me boarding. Told to come the next day, book onto the next days flight with penalty charge of £35 for all 3 passengers. The next day I arrived 4 hours before departure. The return direct flight from Luxor to London was 5 hrs 40 minutes. Until departure time, the display board stated on time, no staff members to explain the delay or provide us with any information. 15 mins past the departure time the cabin crew and pilot arrived and let us board. The flight did not have any reclining seats, so we had to sit for 6 hours cramped into economy class. The TV was over your head and you had to watch the movie shown. They did not even serve us a drink. Instead they started selling the inflight duty free items. Meal served after 3 hours was quite ordinary. Don't ask about the domestic flights. Overall they don't deserve to be part of the Star Alliance Group.



Egyptair Customer review :  2 May 2014 by Ravyst Jean-Pierre    (Belgium)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew BRU-CAI-BKK-CAI-BRU in business class. First sector to CAI was basic, in an Airbus 321. Plane left on time and arrived on time. Food was basic and entertainment neglectable. The sectors CAI-BKK-CAI was in an 777-ER. Seat was comfortable, food almost similar to BRU-CAI. After a good sleep I wake up and requested breakfast a few minutes later. However the food never made it to my seat. Entertainment was good (or satisfactory) for a night flight but having a good seat, rest and sleep was more important. All together satisfied with the flight except the long transit time (5 hrs) on the return flight. The lounges in CAI are not designed to have a rest or to do some work. Wifi is basic or almost non existant.



Egyptair Customer review :  24 March 2014 by W Bissky    (Canada)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from London to Cairo this past two weeks. The entire experience was great, including the staff, the plane and the food. Our bags all arrived safe and sound even with a short connecting flight to Air Canada. We will definitely fly with them again in the future.



Egyptair Customer review :  27 February 2014 by T Ahmed    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Travelled to Madina from Manchester and returned from Jeddah to Manchester. Food was ok, had the same meals on all 4 flights. Seating was OK, but due to the small flights UK-Egypt sector, very cramped. Worst staff seen on an airline. I am a frequent traveller, and decided to use this airline as it was cheap. Staff shouting at passengers as if they are doing us a favour by providing drinks/meals. No entertainment at all, not even small gifts/books for the children. Lavatory was devoid of basic amenities like a dry floor and toilet tissue. Seating was all over and in fact we were given 4 different areas of the aircraft to seat our 5 family members. Will never recommend.



Egyptair Customer review :  27 February 2014 by D Finden    (USA)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

JNB-CAI, Feb 21. Overnight A332 flight to Cairo on somewhat beat up aircraft. Egyptair requires that your checked bags be wrapped in plastic - they provided this service at JNB free of charge, but do not disclose that ahead of check-in. Boarding was on time and fine. Combination of male and female FA's. The female FA's do the majority of the service. Due to flight length I did not take the main meal. Sadly, too much time was devoted to this leaving cabin lights on over 2 hours on a short 7.5 hour flight. Only served 1 glass of water until breakfast service, so recommend taking on board water if not at an aisles seat. Breakfast service was disorganized. Breads and coffee primarily. Cabin was in rough shape. Approximately 20 percent of seats had to be manually adjusted by FA's. Recliner seat was ok, but not ideal for overnight flight. Lavatory was dingy and Kleenex stocked for hand towels. Timing of flight makes for ideal routing between the two locations, so recommend based on schedule.



Egyptair Customer review :  21 February 2014 by K Barkar    (USA)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My flight overall was a 7/10 rating. The staff were excellent, the seats could be a little better and spacious, but what I didn't like most of all was the inflight entertainment! I did appreciate the movies (both Arabic and American) but I didn't like the television shows and games. As for the television show just add a few more American shows to the list. In terms of the food, especially the dessert, it needs to taste better. Most of the time its dry.



Egyptair Customer review :  17 February 2014 by O Hammoudy    (Egypt)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Return leg MCT-CAI yet another 737. Good, on-time performance, with pushback minutes ahead of schedule as well as landing. The aircraft serving this route was retrofitted with better seats, more legroom compared to the 737 on the previous outbound leg, it also had the new fresh livery . The cabin service remains to be mediocre for the least. Catering was just normal airline food, nothing to write home about. Breakfast and refreshments were handed on time. there was another run for refreshments prior to landing. Overall an improvement over my last flight with the same airline two weeks ago. Would recommend this airline for their cheap prices and on-time performance.



Egyptair Customer review :  14 February 2014 by Joel Costi    (France)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew economy Paris - Cairo - Hurghada - Cairo - Paris. Was surprised by the comfort of A330 on leg CDG-CAI-CDG. Good pitch, footrest, food fair and of course no alcoholic beverages, but really I don't care. 3 out 4 flights were on time. One hour delay on leg CAI-CDG due to the late arrival of the plane. Something which happens all the time on all airlines. For the price paid, 300 euros return CDG-CAI, I really recommend Egyptair.



Egyptair Customer review :  10 February 2014 by B Enslin    (South Africa)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

JNB-CAI-AMM, I flew with Egyptair a number of times and came to the conclusion the crew ARE more interested in making sure they can sleep at night than caring for passengers. On one trip the crew moved me away from the seat that I booked towards the rear of the aircraft. During my last trip on 27 October 2013 the crew again blocked the last +-6 rows, changed into their track suits and slept.



Egyptair Customer review :  4 February 2014 by Graham Moss    (Spain)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Having booked a holiday to Egypt with another airline this was cancelled. At a very late time we got transferred to Egyptair. As soon as we boarded at Heathrow all fears were put at ease, from check in through to boarding we were treated by courteous and friendly staff. The plane was extremely clean, seating was good with independent videos in the back of all seats. Once in the air we could have soft drinks / teas and coffee and the meal was very good. We flew Heathrow to Cairo then on to Luxor, a week later Luxor to Cairo then on to Sharm el Sheikh, 5 days later from Sharm el Sheikh to Cairo then back to Cairo and the service and quality was the same on all flights.



Egyptair Customer review :  31 January 2014 by Zoran Jakovljev    (Greece)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

ATH-CAI-PEK-CAI-ATH. On all four legs, reluctant, fed up, invisible, badly trained cabin crew that simply want to get rid of you and their task to serve you. Pax reading newspaper and sleeping on the floor and not bothered by FAs. Planes that look as bad as the service you receive. Messed up cabin, smelly toilets, basic comfort, total lack of IFE on both 10 hrs flights, overlooked safety/security regulations.



Egyptair Customer review :  31 January 2014 by O Hammoudy    (Egypt)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CAI-MCT. The short haul flight was operated with an ageing 737 of which MS was able to squeeze in more than 25 rows in economy! As a result very tight legroom. Seats were fitted with uncomfortable seat cushions. Service is one of the poorest. I requested a handful of tissue several times during the flight, I was eventually told by one of the FAs that 'they're out of tissue'. Only one meal choice 'the second choice was not available by the time they reached our row'. This airline lacks cabin crew service proficiency. Food was good but in a very little amounts. First timer trying out this airline on this route and probably the last.



Egyptair Customer review :  29 January 2014 by Erik Masad    (Canada)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MS702 from Amman, Jordan to Cairo with connecting flight MS995 from Cairo to Toronto Pearson. The flight attendants were extremely undutiful. The plane was very old and uncomfortable. The only thing that I somewhat enjoyed was the meal. They also had a series of relatively new movies to select from. Other than that, it was a nightmare trip. The bathrooms were dirty and untended. Staff checking tickets at the gates were rude.



Egyptair Customer review :  29 January 2014 by T Anastasakis    (Greece)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Dec 22, MS748 ATH-CAI, MS955, CAI-PEK, Jan 2, MS956, PEK-CAI, MS747, CAI-ATH. ATH-CAI: B737-800 took off on time. Elder male FAs appeared to disappear for the rest of the flight. CAI-PEK, worn out A330, dirty toilets, no sign of IFE. Young and messy looking female FAs, stepping on pax chairs to reach the overhead lockers, throwing dinner at passengers and disappearing to the galley. No sign of service for 200 dehydrated passengers for the rest of the 10 hour flight. They appeared for breakfast. Return flight PEK-CAI same picture, worn out A330, dirty toilets, hidden cabin crew, no sign of any IFE, passengers sleeping on the floor throughout the entire flight. CAI-ATH delayed 2 hours.



Egyptair Customer review :  22 January 2014 by D De Donder    (Belgium)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BRU-CAI-BKK: Not spectacular but alright. BKK-CAI-BRU: On both flights terrible service, the crew responsible for the food wanted to get rid of their task asap. Asking for coffee was like insulting them. On the flight from CAI to BRU the staff was sleeping between the passengers.



Egyptair Customer review :  17 January 2014 by J Patrick    (Belgium)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BRU-CAI-BKK-CAI-BRU. A320 now on the route to Brussels: that means no more personal video. Same average service as before. B777 to BKK. Had a good sleep in both directions. Egyptair seems to save some money. Amenities kit is really bad: no more balm or cream or ear plugs. Just socks and sleep mask in a tiny plastic bag. Average food. Average service. Booked them again because of the very competitive tarif, the sleeping comfort on the B777 and the star alliance miles.



Egyptair Customer review :  14 January 2014 by Edri den Hartog    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

From London to Johannesburg and back in December! Much cheaper than any other airline over that period of time. Staff were friendly with a lovely African warmth and sense of humour. Had inflight entertainment on one of the two flights. Would definitely recommend them as you arrive just as safely for a reasonable price. We pre-booked the low fat option and it was good.



Egyptair Customer review :  7 January 2014 by G Ueckermann    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We flew a Heathrow-Cairo-Johannesburg return during December 2013. We normally fly either KLM or Emirates, but got such a good deal due to booking well in advance (8 mths - before the political unrest) that we had to take it. We were worried about the political situation in Egypt, but that did not impact on our flight at all. The flight crew were very friendly and professional in all respects. The only negative for some people may be that no alcohol is served, but this did not bother us. The Cairo airport staff however was a letdown. The bathrooms were not all clean and tidy and we saw more than one official sitting under a 'no-smoking' sign and smoke.



Egyptair Customer review :  17 December 2013 by Rohit Mehta    (India)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Mumbai to Istanbul via Cairo. Flight is not up to International standards. Delay of 1 or 1.5 hrs on both ends seems normal for them. Seats are highly uncomfortable with no leg space. Flight is not fit for 6 to 7 hours journey. No entertainment system. Highly disappoint and frustrated. This is my first and last experience with Egyptair.



Egyptair Customer review :  12 December 2013 by Khawla Amin    (Qatar)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Doha to Casablanca via Cairo in November. My experiences with Egyptair have always been pleasant. Nice crew, good food and plenty of it, good seating pitch. Both sectors were on modern A330. I have tried Royal Air Maroc to Casablanca and they were simply horrible. Egyptair is much better and I actually like transiting in Cairo Airport. Overall a good choice and their fares are always much cheaper than Qatar or Emirates.



Egyptair Customer review :  10 December 2013 by John O Hagan    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Sep 2013, Heathrow to Cairo and then to Luxor and return. I have never had a problem with Egyptair. Always found them to be fine and very helpful. Travelled with them on many occasions to Egypt. My last flight there and back was this year. I would not hesitate to recommend them.



Egyptair Customer review :  10 December 2013 by S Freeman    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Heathrow to Durban via Cairo and Johannesburg on 5th December 2012 on Flight 778 and 839. Return flights were 840 and 777 on 30/12/12. Stay clear of Egyptair. We had a wet carpet at our feet which froze on the flight. A steward who argued with us because he wanted us to vacate our booked seats so that the crew could sleep, and overall a grotty experience!



Egyptair Customer review :  27 November 2013 by Akram EL Dimerdash    (Egypt)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CAI-PEK Business Nov 7th: The flight was announced on time, we boarded and stayed on board around 45 min. then they told us that there is a technical problem and we would have to change the plane! We went back to the airport, staff were standing at the Jetway with cold refreshments, then they escorted us again to another gate with all the security procedures again. This time they offered a Hot Meal, "3 Pcs of Pizza" and a soft drink" and the boarding area became in a big mess, 2 hrs later they announced boarding again - a 3 hrs delay. The Flight itself was good and comfortable, food was fairly good nothing special, crew were friendly and helpful. PEK-CAI, Business Class Nov 21: The flight was on time, the Air China business class Lounge was really a joke. Again the flight was nice and comfortable and the crew were very good.



Egyptair Customer review :  25 November 2013 by K Bakor    (Hungary)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Traveled from Europe to Nairobi via Cairo. Basically no inflight entertainment, minimal service. Food was not bad, selection of drinks is very limited (and only non-alcoholic). Delays of around half an hour to an hour both ways. Schedules are terrible, sleeping is uncomfortable.



Egyptair Customer review :  18 November 2013 by P J Trebuchet    (UAE)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SHJ-CAI return flight. Dreadful airline. Sharjah hub airport is a mess. Ground staff is, with the Cairo's one, by far the rudest I have never met. There is a lounge I was supposed to get access in with my Star Alliance Gold card (as Star Alliance airlines, as Egyptair, currently operate flights from SHJ). Flight horrible, no staff service at all, and seats very cramped. Way back: same mess, rude ground staff at Cairo, old and tired A320 operated, and nearly no staff service again, with only a tiny and cold Edam sandwich served. Probably a fair airline for Africa but definitely not regarding world-wide standards. Never again.



Egyptair Customer review :  29 October 2013 by C Schultz    (Germany)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Business from FRA to JNB via CAI in February 2013. Attracted by the more than fair price and it being Star Alliance we decided to give it a go. The first leg from FRA was late by about 3 hours, so that all Business passengers were hauled to the waiting plane in CAI, and the doors closed immediately. Eco passengers and all of the luggage was left behind. We got the baggage only 2 days later, for which the lousy baggage handling of SAA is to blame. I spent several hours on the phone, trying to co-ordinate baggage delivery since we had moved on. We had the older recliner seats on the way to JNB, and the flat seats on the return, both of which were quite comfortable, the flat seats even suited me nicely, being about 6"3 in height. The food was truly awful, about the worst I have ever had, the return being a little better when the catering came from SAA. And, of course, no alcohol. Upon return I tried to claim back my phone expenses only, no other costs. To sum it up: If you are just looking for a relaxed way of starting your holidays and sitting Eco is a nightmare for you, give it a try, but really don't expect any thrills, f you are willing to spend considerably more, you should choose another airline.



Egyptair Customer review :  28 October 2013 by L Sami    (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

A few days ago, I flew MCT-IST via CAI - a big mistake. I can repeat the previous points of passengers: Very rude staff. The back of my seat was broken on CAI-IST leg and then again from CAI–MCT. Toilet when we boarded the plane from MCT-CAI was already filthy. Planes were old and worn-down. Flight delayed one hour with no apology. I could not eat the food on the outbound journey, so I bought my own fruits and dry food on the inbound journey. The connection in Cairo Airport was worse, not enough seats for the waiting passengers. Rude and aggressive Airport staff. My passport and ticket were checked 5 times, sometimes a meter apart. Such a disappointment.



Egyptair Customer review :  16 October 2013 by T Cumi    (UK)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Boeing 737-800. I use a crutch to aid me in walking and I was not shown where I was supposed to go. In boarding the plane there were stairs which were hard for me to use. The buses which carried passengers from the plane to the lounge can't lower down for disabled passengers. The cabin crew were not friendly at all. They were very serious. The food served was poor. I will never use this airline again. Staff saw me struggling to carry my hand language and struggling to walk with a crutch but they continued to talk amongst themselves. Flight was from Manchester to Harare and vice versa.



Egyptair Customer review :  11 October 2013 by Bruno Cardoso    (Portugal)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Last November, I flew with Egyptair 4 times: between Madrid and Cairo, Cairo and Luxor, Aswan and Cairo and, finally, between Cairo and Madrid. One negative point is that Egyptair cut the direct route from Cairo to Lisbon, so, nowadays, passengers have to catch the plane in Barajas. The main flights (MAD-CAI-MAD) were regular: the route was operated by two aircraft's, B737-800 which were clean and comfortable, but the crews weren't polite or friendly. The food was a bit spicy like everything in Egypt. First flight was delayed about 30 minutes, but the plane arrived on time to Cairo. After that flight, I had to catch another one, this time to Luxor. It was a stopover of about 1h30 minutes on Cairo. The flight between Cairo and Luxor, also on a B737-800, was a mess, because the seats mentioned on check-in that was made previously on Madrid weren't the real ones on this flight. As a result, we were put on different seats on this short flight of 1 hour duration. Flight between Aswan and Cairo was on a Embraer 190, of Egyptair Express, and went OK. Once again the plane was clean and comfortable, but the crews were more friendly to passengers. In generally, the all experience on Egyptair was regular. The airplanes were clean and comfortable, the crews should be more friendly, the food was a bit spicy, and the entertainment was none, because the planes didn't have individual screens. It was a regular experience: not very bad, but not very good also.



Egyptair Customer review :  10 October 2013 by Mohamed Musa    (Malaysia)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Kuala Lumpur to Cairo with a technical stop in Bangkok. Very poor staff service. During boarding I said "Hi" to one female cabin crew and she looked at me with a grumpy face. I was seated in the back row. Cabin crew chatted and made noise in the galley making it difficult to get sleep during this night flight. During meal service, when I asked for water cabin crew spilled water on me and didn't say sorry. No drink rounds offered during this 10 hour flight. IFE is very poor with outdated contents. Will not recommend Egyptair to anyone.



Egyptair Customer review :  7 October 2013 by E Davies    (Zimbabwe)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Very poor customer service on board. The male steward was outright rude. Ordered vegetarian meal, got chicken and made to feel like it was my fault. Got given a vegan meal, and told "it's all the same anyway." Extremely hard seats.



Egyptair Customer review :  1 October 2013 by El-Naggar Tamer    (Egypt)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew to Dubai and back to Cairo. Everything onboard was excellent. Departure check-in took about 1.5 hrs. Although I was travelling in business class and my bag tagged with priority, when I arrived in Dubai my bag was the last out from the plane!



Egyptair Customer review :  30 September 2013 by Farouk Mogheth    (Thailand)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I am pleasantly surprised. Flew Bangkok-Cairo-Bangkok. Reservation a breeze, online check in with mobile App painless. A new, clean and comfortable B777-300, nice interiors and 3-3-3 seat configuration, modern PTVs and reasonable selection of films. Cabin crew attentive, food ok with reasonable selection of drinks and juices. Flight on time. All in all a good flight with no stress even if load factor was more than 98%.



Egyptair Customer review :  30 September 2013 by P Chronopoulos    (Greece)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Last December from Athens to Kuala Lumpur via Cairo and Bangkok, and return. The Athens - Cairo flight was on a 737-800, and the Cairo Kuala Lumpur was on an 777-300ER with a technical stop in Bangkok for 1.5 hours. The condition of the planes were very good and were quite new planes, in all 4 flights the food was much above the average, and also surprised to be served again with a full meal from Bangkok to Kuala Lumpur. The only thing is that Egyptair is a dry airline (no alcohol on their flights), which is not a big problem to me. The only thing I didn't like is the waiting in Cairo to get the connection boarding pass, it takes ages, the Egyptair lounges were quite old with not many choices. As I am frequent flyer with many other carriers, I was positively surprised, and they are much better than many European carriers.



Egyptair Customer review :  25 September 2013 by M Mlilo    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

The flight was meant to take off at 14.30, we didn't start boarding until 14.25pm on 12/09/2013. When arriving in Cairo for transfers the toilets are dirty. The overnight blankets are dirty with stains. When returning on 20/09/2013 I was given a snack and had not eaten it, while trying to return it with the rubbish I was requested to put it in the pocket at the back of the seat in front of me. The experience was awful. Also delayed take off as there was no bus available to take us to the plane. When arriving in Manchester we waited an hour for luggage and it was just tiresome and frustrating. Entertainment was the worst, going and coming I had to watch same film. Personally I wouldn't recommend Egyptair.



Egyptair Customer review :  29 August 2013 by C Albert    (Tunisia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

TUN-CAI-JNB. It was good value for money. The most delay we got was about 15 minutes at JNB. If you are to fly Egyptair especially from JNB, make sure you plastic wrap your check in bags, its free and secures your luggage. Good Baggage allowance-46 kilos. What I like about Egyptair is that you don't have to stay overnight in a hotel, you connect the same day. The plane toilets were clean, food was excellent, no alcohol though. The hostesses were very friendly and did their best. I wasn't really expecting 5 Star Emirates kind of service but it was great, better than Air France. They must however improve in-flight entertainment. On the downside, the Cairo airport toilets are not very clean. I will certainly fly Egyptair again.



Egyptair Customer review :  27 August 2013 by H Etiwi    (Saudi Arabia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I have travelled with Egyptair for years. The latest was 3 days ago. The carrier was 777-300 . The service was excellent. Departure was delayed 15 minutes due to late passengers. Take off was professional, as well as the landing. I enjoyed the PTVs. Journey was from CAI-RUH (Riyadh-Saudi Arabia).



Egyptair Customer review :  21 August 2013 by M Barker    (Australia)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

AMS-CAI-KUL. Departed on hour late but didn't mind as it cut the transit time down in CAI. 737-800 to CAI with older style seats. It is a dry airline so juice or water offered pre take off by crew who did not smile. They also give out hot towels which are so hot you can't actually touch them. No menus offered on either sector, toilets not maintained on either sector. Food is well below the usual standard of most airlines but ok ex AMS only. On arrival in CAI a bus meets the aircraft and whisks Business Class away promptly and we were impressed. Once inside the terminal it was a mess. If in transit you must visit the transit check in desk which has long lines of people. We noticed there was a desk just for Business Class so went under the rope only to be yelled at by Egyptair staff. Security was a joke and did not put us at ease. Star Alliance lounge is tired and wifi not working at all. No alcohol in lounge. Toilets are disgusting. On the next sector service was just as poor with unhappy staff and no real flow to the service. Flight stops in BKK for an hour then goes on to KUL. Most people left Business in BKK but staff kept upgrading friends and family in flight which became distracting. Upgraded children running around the cabin and pushing past us. Manager was standing during take off and only just managed to strap himself in as we were climbing into the sky. The service and meals were of poor quality and reminded me of air travel 15+ years ago in Economy. They are not world class and need a lot of work to get them there.



Egyptair Customer review :  13 August 2013 by R Nash    (Australia)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My partner and I flew ATH-CAI on 7 August 2013 (MS748). Flight departure was supposed to be 13.30 hrs. By 13.00 hrs, there was still a big empty hole at the airbridge - no indication of any flight delay. Google told me the departure time was now 14.30 hrs. At 13.30 hrs, Egyptair staff informed us there was a delay and handed out vouchers for a sandwich and soft drink. At 14.30, informed departure would now be 16.30 hrs. Greatly concerned as we would miss our connecting Qatar flight to Australia in CAI. Staff offered no assistance - they only insisted we should have told them we had a connecting flight earlier. Finally departed at 16.35 hrs. A321 seating was comfortable and flight attendants were capable. Flight time to CAI was extraordinary, over 30 mins ahead of schedule. We arrived too late to make our connecting flight, resulting in an overnight stay in Cairo. We tried to get assistance from Egyptair in CAI and merely got shunted off to Qatar Airways. This is the first and last time I will ever fly with this airline.



Egyptair Customer review :  8 August 2013 by K Politis    (Greece)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Athens to Kuala Lumpur via Cairo - economy (25/7, return 4/8). I was a bit worried because of the political unrest in Cairo however all flights were on time without any delays. Cairo to Kuala Lumpur was on a new Airbus A330-300 (2 years old) . Service adequate, once food and coffee is served don't expect the crew to appear again. If you want anything extra you can ask for it and they will be happy to provide it. Excellent value for money, I would recommend it to everyone who does not want extra pampering that usually is being paid at a premium.



Egyptair Customer review :  29 July 2013 by Magdy Louka    (Cyprus)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Larnaca to JFK via Cairo. Egyptair was the cheapest airline on the route, and I was glad I took it. Cairo to JFK was on a new B-777 with great IFE with new films, TV shows, games etc. The food was quite good and generous with lots of drink rounds (Egyptair is a dry airline but that didn't bother me at all). The crew was nice and chatty. The bathrooms were kept clean throughout the flight. We were served 3 meals on the flight (dinner, a hot breakfast and a hot snack). I would definitely fly them again.






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