Egyptair

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 476 reviews
5/10
3 star Skytrax Rating
Filter Reviews by :
Show
8/10

"I was positively surprised"

(Germany)

Trip Verified | Normally a traveller with Lufthansa group airlines, I was positively surprised by this flight (Cairo to Doha return). Flights were on time, aircraft well maintained, comfortable seats and acceptable spacing, IFE with good films available. I should even say, easily better flights and service than with LH and LX. However they have a certain casualness about leaving bags in front of bulkheads or in front of the seats on the emergency exit.
AircraftA320
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteDoha to Cairo
Date FlownFebruary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"the worst customer service"

(Ireland)

Trip Verified | At the check in in Dublin I was told that as the plane was less than half full I could also check in my carry-on bag, so I did. I landed on Friday and my baggage arrived after midnight on Monday. During that time I walked around China in the winter (it was -11 most days) with no coat or thermal clothing. My phone was dying, so I had to find an electronics shop and buy a charger. In three days I didn't hear a word from Egyptair and they ignored my various messages. Eventually, a week later, they responded to my messages by sending a standard "We're sorry for the inconvenience" ignoring the questions I had asked. They sent me a document to complete to claim expenses, but in the form of a jpg, so I then had to find a printer - in China, when I don't speak Chinese- and complete the claim by hand. In 30 years of flying this is the worst customer service I've ever experienced.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDublin to Beijing via Cairo
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

“Snotty and unapologetic”

(United States)

Not Verified | I'm an Egyptian-American. I choose to fly with Egyptair since I thought that would be patriotic, especially during these tough times. Big mistake! Major failure on all fronts. Mobile app doesn't work so I couldn't reserve my seats. For 6 weeks the staff doesn't answer email or phone (both NY and DC offices). Lost bags on both ways. Pilots are the best but flight attendants are way below bar. They are not well trained and do not understand what it means to provide 'service'. Snotty and unapologetic. Gate processing was too slow. Airplanes are not clean and during the long flight some lavatories were 'unusable' and crew didn't bother to clean them. Food was above average to be honest, much better than food on Lufthansa and British Airways. The on-boarding process takes for ever and is not disciplined. Crew allows people to board with as many as 6 small suitcases, and of course it takes for ever to find space to store all that crazy amount of bags per passenger. I'm quite saddened to be writing this review, however, I'm being honest and hoping that someone, somewhere will realize that this is not the airline that should be the national carrier for the country. Egypt has a very long proud history in aviation but I swear this is the worst airline that I have ever used during over 35+ years of traveling around the world for business and leisure. While I'm at it, why Cairo airport smells like cigarettes as soon as you enter it? Isn't against the law? Why there are people waiting for people to finish their paperwork at the gate of the airplane? (VIP people). For anyone in charge, please try to figure out why are we living in dark ages while the world has moved to the twenty-first century?
AircraftBoeing 777
Type Of TravellerFamily Leisure
Seat TypePremium Economy
RouteCairo to New York
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"definitely not worth it"

(Netherlands)

Not Verified | All in all, Business Class on Egyptair is definitely not worth it! First of all seats were changed last minute even tho we had booked seats as we wanted to sit together! In Business Class, you expect that this service can be provided, instead, turns out they changed the seats so that two crew members could "sleep" on this short haul flight. Aircraft was extremely dirty and welcome drink was missing as well as water bottle, it just seemed very unorganised and extremely rushed. On top of this, the person next to me kept calling even when we were on the runway! I made gesture to the crew and they simply walked past me and shook their hands in the air as if it was 'my problem'. Once in the air, I was being told that windows had to be closed to let people sleep (this was a day flight between 10:00 - 14:00) and I felt this was ridiculous. Toilets were missing paper and the smell, well let's just say it was not great. The food and drinks were not served for the first two hours, and was disappointing for Business Class, especially on a five hour flight! The crew itself seemed to be happy about this and just sat in the front. On top of this, while the plane was only 6 years old, the seats and interior in Business looked very old, as if they had installed their old 2000s livery. All in all, this was the first and last time I am flying with this airline! The safety and comfort you get in Business Class for your money is simply not worth it!
AircraftB737-800
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteCairo to Brussels
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"worst airline I have ever flown"

(Ireland)

Trip Verified | This is the worst airline I have ever flown with, even as a last resort I would never ever choose to go with this airline again. I flew with them for a total of 17 hours and the staff were incredibly rude. However, the worst part of this airline and trip I took with them was that our luggage was never put on our connecting flight from Cairo to Tokyo, when we arrived at our destination with no baggage we were informed by airport staff that this is a regular occurrence with the airline and they witness it on every single flight from them. We submitted a lost luggage claim both via paper and electronically and we sent several mails and phone calls each day to various addresses and phone numbers for the next 3 weeks in an attempt to get our bags back. They were returned back to our home country in Ireland on a random flight, with no notice or tags etc indicating that they were lost and returned luggage. Only for the fact, that we had contact information on the bags were the staff in Dublin airport were able to contact us and inform us that our bags arrived back so we were able to collect them upon our return. The airline did absolutely nothing to help us, provide us information, compensation or even an apology. It has been 2 months now and I am still contacting the airline daily to get compensation, the handful of times they have responded to me it is to dismiss my case by claiming that I never submitted a claim when I did and stating that they cannot help me. Their complete lack of professionalism across all aspects of their airline is astounding that they are still functioning.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDublin to Narita Tokyo via Cairo
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Worst experience of my life"

(Canada)

Not Verified | I highly suggest to avoid Egyptair flights. On the way back to Montreal from Cairo they knew Munich was closed due to snowstorm (emails were sent ~3-4 hours before the flight) so they board us very very early and quickly start the flight before people check their emails. 1 hour before landing in Munich they notify us and tell us they will land in Frankfurt (where we can find air Canada stations). Then halfway through they say we have decided to reroute to Dusseldorf (no air Canada). They land us there and leave us. They tell us go to Egyptair counter they will tell you what to do. When we speak to them what do they say? We are trying but no promises, we are not responsible we are just helping you out, etc. After 8 hours of arguing they left us here stranded. They start engaging with us and start calling air Canada to book flights from Frankfurt to Montreal and a train from Dusseldorf to Frankfurt. A total of 30-40 hours or no sleep and being stranded in an airport with no help. Worst experience of my life. Do not trust them at all.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteCairo to Munich
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"don’t expect to get a good seat"

(Denmark)

Not Verified | Egyptair flies the 737 from Cairo to Copenhagen and if you like to be remembered of the good old days then this is your plane of choice. However most of business class is normally occupied by Egyptair staff so don’t expect to get a good seat as most are taken. Flight was dirty and the same plane a 737 was between Hurghada and Cairo but in much better state than the 5 hour flight to hell from Cairo to Copenhagen. I would rather recommend a cheap airline like Easyjet or Wizzair in the future.
AircraftBoeing 737
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteCairo to Copenhagen
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Totally avoid"

(United States)

Trip Verified | This the worst airline ever. I have my reservation with them from Cairo to Mumbai in business class. I am trying to call the for last three days and waited on phone for more then 2 hours in waiting and did not get any Customer service agent on line. I decided to E-Mail and it has been a week and still no answer. This Airline may bee cheap but not worth to fly with. Totally avoid.
AircraftA330
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteCairo to Mumbai
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"three days to get my luggage to me"

(Kenya)

Trip Verified | I had a short lay over in Cairo and asked the lady at the check in desk to kindly give my luggage a priority tag to ensure my luggage would reach. She said it was only done in deserving cases. My layover was for an hour only, i dont know what could be more deserving a case. I got to Frankfurt and my luggage did not make it to my destination. It took them three days to get my luggage to me. I was forced to purchase clothes and a few essential items, when I sought compensation, they gave me a misly amount that did not cover even half of what i used to buy the essentials and was sent on my not so merry way. If you want to have a miserable trip, use this airline.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteNairobi to Frankfurt via Cairo
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

“worst customer service ever”

(Canada)

Trip Verified | The worst customer service ever. They have lost my bag and they are not responding to my emails. I can see where the bag is on the tracking system however they don’t consider responding or compensating my purchases that were in the bag. I thought booking business class will make it a more reliable trip. However, it seems they don’t care whether you’re flying business or not. In addition, the food they serve on business class is below 1 star. Planes are not clean at all, washrooms are really bad.
AircraftBoeing 737 and 787
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteAmman to Toronto via Cairo
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no