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Egyptair Passenger Reviews and Egyptair Customer Trip Reports



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Egyptair Customer review :  24 July 2013 by W Moger    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I have flown 3 times a year with Egyptair from LHR to CAI then on the SSH and all the flights have been excellent, except on the one occasion when my suitcase was not on the CAI/SSH leg. The Friday 10.30pm flight suits me and the couple of hours transit in Cairo is a small price to pay when you can arrive at SSH at 9.00am and have the whole day there. The food and drinks are fine, why people, especially British, are expecting alcohol when it is a Muslim airline is beyond me and surely they can manage without a drink for a few hours. Price wise they often work out cheaper than Easyjet and you can take 46kg of luggage in economy without having to pay for it, not to mention not having to pay for food drinks, having the pleasure of IFE and flights that operate daily and at really convenient times.



Egyptair Customer review :  19 July 2013 by H Spies    (South Africa)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

They were the cheapest and the travel time was the shortest, so, we took a chance. Johannesburg SA to Cairo during June 2013. Then transferring from Cairo to Malta Island. I expected an old, damaged plane with very old technology and bad service. On boarding I was surprised. It was clean, comfortable and the leg space was more than I have experienced before with other airlines. When we departed from OR Tambo (22.15) the excellent service started. At 23.00 we received dinner. It was delicious. At 24.00 all dinner plates were removed. Flight was smooth and comfortable. Landed 5.55am, breakfast served at 5am.



Egyptair Customer review :  15 July 2013 by J Patrick    (Belgium)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BRU-CAI-BKK in business class. As before, the flat bed on the 777 between CAI and BKK makes it worth paying for a business class ticket. Food and service are so so, but again I had a very good sleep on the night flight. On top I earned a lot of miles that I can use with any other star alliance partner.



Egyptair Customer review :  10 July 2013 by Akram El Dimerdash    (Egypt)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CAI-BCN-CAI: Check in Process was fast and effective at CAI Airport, business class cabin was nice with old fashioned seats, but were ok and comfortable. The entertainment was good, service was great, delicious Egyptian and continental food. Lots of drinks offered. On arrival At BCN Airport, the Luggage took almost 45 min to start coming, I noticed that this is common at BCN airport. BCN-CAI flight was a nice one, excellent service and food. At least the crew were smiling and welcoming.



Egyptair Customer review :  14 June 2013 by Joerg Dolski    (Germany)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Business class on JNB-CAI in June 2013. At check-in, onward boarding cards were not provided. Comment "you have to get them in Cairo". At boarding gate seat changed due to "system error" - in fact this was not correct, but my good seat was provided to someone else. Onboard, asked for another seat, that was provided by cabin staff. Minutes later the Purser chased me away saying that seat was for the crew. Taken to seat directly in front of toilet. Blanket and pillow used, amenity kit missing. No storage space for hand luggage, as middle row does not have luggage compartments. Missing amenity kit was provided later. Upon arrival, hand luggage of my colleague had "disappeared". Cabin crew unwilling to support, but finally pushed the task to ground staff. Had to get our onward boarding cards at transit desk. Long queue (approx 30min.) for Economy, but moderate waiting time at business desk. Afterwards long queue at security check for international connection flights. Actually only one X-ray machine with around 20mins waiting time. Finally, only luggage was run through machine, I carried my pullover, jacket and mobile phone through detector, but nobody reacted.



Egyptair Customer review :  10 June 2013 by J Lim    (Singapore)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Egyptair Express from Luxor to Cairo on Embraer. Plane was in a clean condition. Flight was smooth and the seat had a lot of leg space. Service was normal except that the flight attendants did not bother to ensure that all mobile phones were switched off and that we were belted up. When landing, there were no checks by the cabin crew and the flight attendant in the front was reading newspapers. I think they should charge lesser for such a short flight and service.



Egyptair Customer review :  6 May 2013 by P J Trebuchet    (United Arab Emirates)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

DXB-CAI-BCN return flight, booked last minute, June 2012. DXB-CAI operated by a modern Airbus A330-300, however there was nearly no staff service, cabin crew were rude and ignorant. Disgusting food, dirty and smelly toilets on-board. No drinking water available. Chaotic assistance by ground staff at Cairo: ignorant and no English-speaking people who were even unable to tell us which was the local hour. At least, I could use the Business Class lounge with my star Alliance Gold card. CAI-BCN: old tired B737-800, staff were ok onboard, but awful food, no alcohol served. Luggage delayed at arrival. The same happened on return: delayed flight from BCN-CAI, no in-flight entertainment, no alcohol available. They served twice the same meal on BCN-CAI and CAI-DXB, with no choice available. Luggage delayed at DXB with no assistance whatsoever. How can these people belong to Star Alliance? Never again.



Egyptair Customer review :  2 May 2013 by S Sheth    (USA)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We flew Business Class and the service was similar to economy class. Little to no water or beverages offered for the 11 hour flight- we had to keep asking for them to fill our tiny glasses (that is right, no bottles for the passengers). The service was rude and staff seemed depressed. Inflight entertainment was very poor- movies that I have never heard of and limited selection. Earphones were economy class earphones. Be forewarned, Egyptair is a dry airline, no alcohol. That is ok, if the rest of the service was ok but it was not. The seats were fine, and a small pillow and blanket were supplied.



Egyptair Customer review :  29 April 2013 by Yehuda Kovesh    (Cuba)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

23-29 April 2013, BRU-CAI-BKK-KUL, KUL-BKK-CAI. Very poor service. Food not comparable to business from other airlines. No concern for safety. 777-300 ER on the long haul with flat bed, that was a saving grace. Very cheap business class fare and you get what you pay for. Will not fly them again even with the cheaper fare, flying was not a pleasure with Egyptair.



Egyptair Customer review :  22 April 2013 by Charles Kennedy    (UK)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

After a positive experience in economy recently, I decided to fly them to China in business class due to a low fare, plus the business class seat had looked very inviting when I walked past it on my previous flight. Indeed from LHR to CAI the seat was very nice, although the service was very spotty, just small things such as the cabin crew forgot to serve dessert to the last two rows of the cabin. Also, if you serve a cup of tea with sachets of sugar perched on the saucer, is it too much trouble to also include a teaspoon? I queued for ages for the forward lavatory before the milling flight attendants bothered to point out that there was also a lav aft. Basically an OK flight but with some weirdly amateurish omissions. Lounge in Cairo was a disgrace, I spent most of the transit time crawling around on the floor of the "business centre" trying to get one / any of the computers to work (also wifi was broken). CAI to PEK was the long sector which I planned to make the most of the flat bed and sleep, so imagine my disappointment to find that on this flight the seat was a much more old-fashioned "Lazy Boy" recliner, and that after the doors closed the cabin crew upgraded all their friends which rather undermined the exclusivity of the cabin. Not worth paying for if crew use the business class cabin as a perk for their friends, nor if the airline are deploying flat beds on short flights (LHR) and unsatisfying old seats on long flights (PEK). Had high hopes but totally disappointed by crew, hard product and Cairo lounge. Not worth it.



Egyptair Customer review :  18 April 2013 by David Grimbly    (UK)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Economy Class to JNB from London, and return. I enjoyed the trip, seats were comfortable and I had leg room which is important as I am well over 6 ft tall. Food was adequate and service good.



Egyptair Customer review :  18 April 2013 by J Patrick    (Belgium)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BRU-CAI-BKK-CAI-BRU. BRU-CAI-BRU on B737. CAI-BKK-CAI on B777ER. There are many airlines offering a much better business product, but not at this price. Check in was smooth in BRU and in BKK, transfer in CAI wasn't much of a hassle. All you need in the lounges in BRU and in BKK. Lounge in CAI is rather basic. Seating comfort on B737 was very good. I got a big seat and plenty of room. On the B777 the seat is also very comfortable and it can be converted into a slightly angled lie flat bed. On both long haul flights I had several hours of good sleep. Catering is nothing special. I got the same starter 4 times (some shrimps hidden in a lot of cocktail sauce) and the mains can best be compared to what you get in economy on some better airlines. Egyptair is a dry airline, so only soft drinks and juices. Cabin staff do their job without pampering. Conclusion: it's a good deal when the comfort of the seating is more important than the dining experience. For this reason I will fly with them again.



Egyptair Customer review :  17 April 2013 by A Earl    (UK)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-ADD and ADD-LXR and LXR-LHR. Throughout the whole process from check-in (on all 6 flights) to cabin crew, apart from a few exceptions the attitude of the staff was almost rude and uncaring. The security checks were inconsistent - sometimes water allowed on the flight, sometimes not (even if bought in the airport) or once only if I paid the official! Food was just about acceptable, but no alcohol. Film choices limited and many quite old. I would definitely not choose to use them again.



Egyptair Customer review :  3 April 2013 by Gabriel Misios    (Greece)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

ATH-CAI-BAH return, Business Class. Athens to Cairo B738, old and torn. Food was a cold snack tray of bad quality. No alcohol no IFE. Inattentive crew. Transfer to CAI smooth, though the lounge less than average. Lack of alcohol, even a descent coffee as they only serve instant. CAI-BAH, EMB145, old and torn, no business class seats, narrow pitch. Awful food, again no alcohol, again inattentive crew.



Egyptair Customer review :  3 April 2013 by Muaz All Bakry    (Malaysia)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

AMM-CAI-AMM with them in economy. Both legs were on B737-800 although originally CAI-AMM we were supposed to fly an A320. Seat was ok, but cabin temperature was too hot! With flight attendants, it was hit and miss. The good things about MS are, they operated from newer terminal 3 in Cairo and their CAI check in staff were good and presentable unlike their inflight crew. Food wise - it has gone downhill.





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