Egyptair Passenger Reviews and Egyptair Customer Trip Reports   an official 3-Star Airline       Add your Egyptair Review   Egyptair official 3-Star ranking   Airline Reviews : A-Z Index

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	Egyptair Customer review :  5 January 2012 by Sue Daniels    (UK)
	Rating : 3/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	Arrived home on 28th December after flying from Sharm El Sheikh with my husband. We went for the exit seating area to have more leg room but of course the seats don't go back and were uncomfortable. We didn't bother with food on the return journey as it was so bad on the way out. I asked for the vegan option which was just peppers and a cheese roll. Drinks were so sweet so kept to the water. On the way out female staff were rude, asking us to put everything in the space above no offer of any help.

	Egyptair Customer review :  5 January 2012 by H Reed    (UK)
	Rating : 3/10 Cabin Flown Business Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	Have returned to the UK having taken 4 Egyptair flights in the last week none were satisfactory. On the Cairo to Luxor flight despite being in business my disabled husband and I were loaded in the rear of the plane and he suffered the indignity of being dragged backwards through the plane on the gangway chair. The return flights from Aswan to Abu the staff were rude and unhelpful and we were as good as told that airline policy was that if a passenger could not walk they would not fly. Never ever again will we go on this airline. Not one member of the staff would know a smile or the meaning of customer care.

	Egyptair Customer review :  13 December 2011 by J Nudd    (Germany)
	Rating : 6/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	LHR-LXR, CAI-LHR. On outward journey rather cramped old A320 with rather surly flight attendants, food passable. Return journey newish B-777 with much more room. After being woken up by having my arm shaken the FA could not understand that I did not want to eat a meal. After explaining that I wasn't hungry she still tried to force a meal onto me. Otherwise the flight passed without incident.

	Egyptair Customer review :  4 November 2011 by J Scheier    (Germany)
	Rating : 5/10 Cabin Flown Business Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	FRA-CAI-JNB-CAI-FRA Business Class on A330-200. If choosing Business Class for more legroom and wider seats only, they fulfil that purpose quite well for a very fair price, although they have increased prices in 2012, apparently. But if you expect the other usual amenities of a modern Business Class, You might be disappointed. Lie-flat seats in the new B777-300ER and A330-300only. Their cradle seats are not too uncomfortable, though. Menu cards, champagne, alcohol - no way. Food edible but far below usual Business Class level. On the day flight FRA-CAI they handout a large amenity kit with ear plugs and socks, whereas those two handy items for a night flight are missing in the smaller amenity kit provided to you during the CAI-JNB segment. I've flown this route 4 times already, they do it always like that. You can't say that friendliness was invented by Egyptair staff members, but they are improving. The worst part of the whole journey is Cairo as transit airport. On every second corner another very angry looking person in a uniform who has to check something. Either boarding pass or passport or hand luggage or all at once. And CAI airport is where you'll learn that there's a difference between quantity and quality: The bag-X-rays and body searches are performed so superficially that you feel unsafe even though they double and triple check you in Cairo every 100 metres. I didn't have to take out and show my laptop one single time and nobody really cared about beeping sounds when we walked through the X-rays. Costs everybody a lot of time, stresses you, causes delays and seems very inefficient. Lounges are ok. Free and fast WiFi is available - alcohol still isn't. Egyptair also runs a smokers-only-lounge. You won't be allowed to an Egyptair lounge without invitation, not even if your ticket clearly says you're in Business. You'll get that paper on the transfer desk - where they force to go every passenger -even the ones that already have their boarding passes for the onward flight. I used to recommend them for their unbeatable price-performance - now with the higher tariffs, I surely won't.

	Egyptair Customer review :  2 November 2011 by J Gilchrist    (UK)
	Rating : 7/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	LHR-CAI-LHR spacious economy seating 3x3x3 in B777-ER, quick check-in, attentive staff, on time both ways. No beer/wine but that is known beforehand so not a complaint. Food barely average, and flavourless chicken dish served on return.

	Egyptair Customer review :  26 October 2011 by D MacDonald    (UK)
	Rating : 4/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	Luxor-Cairo return. A tale of two airlines. Outbound very old 737, seats falling apart and unpleasant crew. Service consisted of a carton of undrinkable liquid with no other choice. Return was a different story. Brand new plane, professional and friendly crew, and choice of drink from the bar.

	Egyptair Customer review :  21 October 2011 by Lesley Bogaert    (Belgium)
	Rating : 7/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	Brussels - Cairo - Dar Es Salaam in economy. Small and older aircraft on first leg, completely full. Older seats, standard interior, nothing special. Newspapers in French, English and Arabic. Food was ok. Leg space ok. For the price nothing to complain. Second leg also small to medium aircraft with same interior and same service. No problems at all, no fancy things either.

EGYPTAIR customer review :  12 October 2011 by Padmaja Kurma    (Ethiopia)

Rome to Addis Ababa, flight was delayed about 10 hrs in Rome and they did not give any information. Finally we reached Cairo by the time our connecting flight had left. We are forced to wait for next flight but the staff in the airport did not care - with a great force we were kept in hotel for a day, then they asked to vacate the hotel without the confirmation of the flight. We were in the airport from 1100 pm to the next days flight at midnight - almost 24hrs in airport without any facilities. It was their mistake and it is a great punishment to the passengers.

EGYPTAIR customer review :  4 October 2011 by N Wutthi (Thailand)

Economy LHR-SSH-LHR. Check-in smooth and efficient with no significant delays. Both flights departed within 10 mins of the scheduled time and both arrived early at destination. Meals were acceptable but not outstanding. Regular non-alcoholic refreshment was served. Inflight entertainment was available but unexciting. No cause for any significant complaint.

EGYPTAIR customer review :  16 September 2011 by Tim Wright (UK)

Travelled to Entebbe via Cairo return. 3 of my 4 trips delayed by at least 90 mins to 2 hrs. The excuse on the first occasion was that we were waiting for a First Class passenger. One of my bags delayed for 2 days when I arrived in Entebbe. I also booked a vegetarian meal, no problem here but all 4 hot meals were the same, rice and grilled vegetables. The service on the flights, staff and transfer through Cairo were fine. But generally the planes particularly on the Entebbe legs were cramped and poor quality compared to others on that route.

EGYPTAIR customer review :  16 September 2011 by Donna Lewis (UK)

I have flown Egyptair several times since my family moved for work 2 yrs ago, I am constantly pleased with the service and overall ease at which staff provide good customer service. I recently returned to London and unfortunately mid flight suffered sickness rather badly. I was treated with respect and dignity and at no time felt a nuisance. I appreciate the service given.

EGYPTAIR customer review :  9 September 2011 by E Smith (UK)

As a disabled passenger they could not have been more helpful and the flight from Heathrow to Cairo was excellent. Food and cabin staff good, the only downside was the rather definite landing we had. Flight by Airbus from Cairo to Alexandria again had lovely cabin staff and refreshments served twice during 40 min flight. Airport staff at Cairo and Alex also friendly and helpful which makes a change.

EGYPTAIR customer review :  7 September 2011 by M Abdou (USA)

CAI-IST. Flight departed on time. Clean and friendly crew. Food was of a good quality, the only sad point is there was no entertainment program.

EGYPTAIR customer review :  4 September 2011 by M Steegen (Belgium)

BRU-CAI-JHB and DAR-CAI-BRU. Airbus not new, no inflight entertainment, food adequate, friendly crew. All flights departed on time and arrived even before scheduled arrival time.

EGYPTAIR customer review :  1 September 2011 by J Jones (USA)

JFK-Cairo. Not a horrible flight but the restrooms were not cleaned in 10 hrs. The cabin was hot and the seat didn't have the air adjustment option. Flight crew seemed lazy and unfriendly. Never came around with water, I had to ask, no rubbish collection.

EGYPTAIR customer review :  31 August 2011 by A Walton (UK)

London Heathrow to Baghdad, with a 4 hour layover in Cairo. I was surprised by the quality, I was expecting terrible service, and an out of date plane, however I had an good check-in experience and the flight itself, on one of Egyptair's newer Boeing 777-300 planes was excellent. While IFE did not have the range of programs that some airlines offer, it offered far more of a range than some. The food was good enough, service was easily available and the cabin crew polite and helpful. The only drawback was no alcohol available. The flight to Baghdad left early and was more than half empty so there was plenty of room to stretch out.

EGYPTAIR customer review :  24 August 2011 by Hugh Duncan (UK)

Good staff, the lack of alcohol contributed to a pleasant flight. Airbuses were a bit tired, but the new Boeing 737-800 was comfortable. Great value, nice service, and only slightly delayed.

EGYPTAIR customer review :  16 August 2011 by C Van Rompaey (Belgium)

CAI-BRU with an old A321 (10 Business seats). Business class might have been acceptable 20 yrs ago, but now it's a real disgrace. Out of date Business Class, no personal screen, no pillow, no amenity bag, two French newspapers, no English ones. Flight attendants tried to make the flight as comfortable as possible.

EGYPTAIR customer review :  14 August 2011 by Akram El Dimerdash (Egypt)

CAI-CPH. Flight was on time, the Aircraft was a new 737-800. Economy class, the service was very good, the staff patient considering the number of school students onboard. FA's tried patiently to control them and keep them seated. BER CAI. Station Manager was extremely friendly to everybody. Flew Business class, the flight was on time, seats were old fashioned but comfortable and functional, Video & Audio programs were excellent, food was good quality and FA's nice and interacting with passengers.

EGYPTAIR customer review :  30 July 2011 by David Simpson (USA)

FRA-CAI. Check-in was very unorganized, waited 1 hr to be checked in. Lounge was nice but very crowded. They don't have Priority Boarding for Business Class passengers. The seat was very uncomfortable considering it was a business class seat - it doesnt become lie flat. There was PTV's but they were blurry and the control panel wasn't working and not very many choice of movies. The food was horrible - cold. The flight attendants hang out in the galley.