Egyptair Passenger Reviews and Egyptair Customer Trip Reports   Egyptair an official 3-Star Airline   Add your Egyptair Review   Egyptair official 3-Star ranking   Airline Reviews : A-Z Index a SKYTRAX QUALITY APPROVED AIRLINE

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EGYPTAIR customer review :  19 January 2010 : by Richard Williams   (UK)

London to Jo'burg via Cairo return. I would not recommend Egyptair due to its lack of maintenance, all the aircraft are living in the 80's and very worn. On every flight my seat was broken and the entertainment is still from box screens on the ceiling and must be playing from VHS, as the quality is poor. The flight was fine and got me there and back safely but it is a little worrying how poor the inside of the aircraft is - this makes you think that the safety is not up to scratch either. My flights going out the crew were very rude, I swapped a seat to make convenience for a couple and the crew attendants nearly had a fit. Flights back weren't rude but okay so not going to slate them. The good things were the food and a live video of take-off from the plane which was pretty cool, but that's it. The flights are cheap but pay the extra £50 or more elsewhere for comfort and safety.

EGYPTAIR customer review :  17 January 2010 : by A Fitzcharles   (USA)

CAI-KUL. Left 1 hour late with no explanation at 1:15 am. Plane old and a little funky but not too bad. Food and service good, liked the toiletries kit. No personal TV and earphones didn't work for overhead tvs.

EGYPTAIR customer review :  14 January 2010 : by Stine Bjøralt   (Norway)

Egyptair is the worst airline I ever flew with. On our way from Frankfurt to Nairobi our connection flight to Cairo was delayed 3 hours. On the plane from Cairo to Nairobi there wasn't enough room for our handbag so they took it away and put it down with the rest of the luggage, and they gave us one tag each, even though they had taken two handbags from us (the tag numbers did not match the handbag). One of our handbags was left in Cairo, and they were never able to find it. They also lost our check-in luggage which we got back two days and a lot of fighting later. On the way back to Frankfurt, the flight from Nairobi was 4 hours late, making us miss our connection flight from Cairo to Frankfurt. The manager in Nairobi promised we would all be in Frankfurt within the day, but when we came to Cairo we learned that there were no more planes going to Europe that day. So they took our passports and put us in a hotel where they said that everything was for free. When we got to the hotel, they didn’t even give us free water. We had to fight to get free water, and the hotel people wanted to put strangers in double rooms, men and women of different religions in the same roo). The next day, when the over 100 customer who lost their connections flight, went back to the airport in Cairo, of course, one of the passports was lost, and it was only found 10 minutes before the plane left. I would rather walk than fly with Egyptair again. The staff (managers at the airport, flight attendants etc) was constantly against us, I cannot even count all the lies they served us just to make us shut up.

EGYPTAIR customer review :  14 January 2010 : by J Weich   (Germany)

BKK-CAI-FRA in Economy. BKK-CAI was taking off on time and arrived even 30 minutes ahead of schedule - that is why I rate the trip satisfaction at 1 point and not at 0. All the rest - a nightmare. Very old plane - the seats were the most worn out and uncomfortable that I have ever had in an airplane, recline did not work, armrests broken. CAI-FRA flight was slightly newer, but still in bad shape and not clean, stains on seat, trash not removed. On both flights IFE was totally inappropriate, some monitors, partially with bad quality, mostly commercials running. But the most unpleasant experience was the unfriendly and rude crew - and any individual request was regarded like an insult and neglected. Absolutely unacceptable. For the price I have much better options on that routing - so I gave them a try as Star Alliance member - but being a Star Alliance member doesn't automatically make a good airline, not even a mediocre one.

EGYPTAIR customer review :  14 January 2010 : by Florian Eberth   (Switzerland)

GVA-CAI-BKK vv. GVA-CAI leg was better than CAI-BKK because their B737 come with comfortable biz class seats (2-2) with more legroom than the ancient biz class on the B777 to Bangkok. Food, service etc below Star Alliance standards, but still okay. Seats on the 777 uncomfortable - little legrooms and little recline) but acceptable. A menu card was distributed on CAI-BKK, but not on the BKK-CAI . Flight attendants quite friendly, but on the long-haul they are not present after dinner service. several First Class seats occupied by captain and co-pilots.

EGYPTAIR customer review :  10 January 2010 : by Farouk Mogheth   (Thailand)

My return leg from Munich to Cairo (stop over for 2 days) then off to Bangkok was less merry than my first impression. Egyptair offers no seat allocation even though I have been confirmed by the agent when buying the ticket that she gave me window seats through all my flights and consequently conformed by a Lufthansa agent checking me in at Munich. The flight to Cairo with a 737-800 and I would rate it as a nice flight - crew was more "alive" and more drink rounds than before. After stopover in Cairo, I checked in at CAI airport for my last leg to Bangkok. The flight was not shown in any of the monitors in the airport and just found by chance Bangkok at one of the check in counters that checks a certain number of flights so Bangkok became Asmara then Guanghzhou then Khartoum, etc. Was happy to see self check in kiosks and trotted over - I gather this is a system for people only for carry ons? There were there "drop off" counters around but were empty and no one working on them. The flight was delayed 2 hours but no mention at check in. The agent refused to give me a window seat rudely mentioning that "who promised you that" attitude. Seeing that I am not budging he and in a very annoyed manner... "But you will have to sit at the back of the plane". Only monitors in the airside showed the delay and even if it was 2 hours, the gate was closed and since even a completely new terminal, there is only a couple of seats here and there so all passengers sitting on the floor waiting for the gate to open (opened only 15min before the flight). After passing to the airbridge I was surprised that each person got a can of soda. The crew was ok this time but the plane was dirty. Slept on the flight so not sure about the food. IFE is a joke - old monitors hanging from the roof. Egyptair has to work hard to reach any acceptable levels to be called a Star Alliance airline - a statement that they love to use these days everywhere to enhance their image.

EGYPTAIR customer review :  9 January 2010 : by Jo Sherring   (UK)

Never again. Booked our flight in August direct with Egyptair and heard nothing more from them before we travelled in December. We were supposed to have 3 hours in Cairo but for some reason had been issued us Boarding Passes for the following days flight. Took 4 hours of shouting before they sorted out a hotel for us. Two days before our return trip we thought we had better check our flight with Egyptair. Just as well, the flight had been re-scheduled so we were due to travel 6 hours later than time given on the ticket and they said they could not then get us on a flight on from Cairo as they were full for the next two days. After lots of shouting they did sort us out with another flight but 24 hours later than expected and a lot of expensive phone calls.

EGYPTAIR customer review :  6 January 2010 : by S Diamond   (UK)

London to Jo'burg via Cairo. I travelled with two small children (which had the potential to be a nightmare), and contrary to many reviewers, will happily fly with them again. The flights were on time, transfers smooth, food decent and the staff could not have been more friendly and helpful. The airline might be dry, but nobody had any problem with our bringing alcohol on board. My only negative comment is that it would have been reassuring if the pilot had announced that the gut-wrenching noise shortly after take-off was a lightening-strike, rather than the tail fin dropping off.

EGYPTAIR customer review :  2 January 2010 : by N Shroff   (USA)

I would give it a 1 star rating, maybe a 1.5 star. I flew Egyptair from Beijing to Cairo (Business First) on Airbus and then a couple of weeks later from Cairo to JFK (Business). The planes are old and service is mediocre, at best. I would rate my trip PEK to CAI as mediocre while the CAI to JFK trip as awful. On the trip from CAI to JFK the seats were barely better than Economy class and the recline was similar to US domestic first class (which is to say about 45 degree angle with no leg support). The legroom was quite poor and insufficient to put a laptop bag comfortably in front of you. The monitor quality is atrocious and the selections run on a set time, which is quite different from most business/first class cabins where you can choose the selections at any time. The cabin was also uncomfortably warm and nothing was done about this, in spite of repeated requests by a number of us. The meal service even in business class is offered only at set times and was pretty bad, even when compared to US airlines. I was woken up from deep sleep for lunch, and when I waived the meal off was told that I better eat now because this will be their last serving with 7 hours of flight time to go. I thought the whole point of business class was to be able to have flexibility on when to get meals. On the positive side, the ground staff in CAI was friendly and the lounge at the Cairo airport is quite decent. Overall, a poorly run and mediocre airlines. I would definitely not use it, if I could avoid it.