easyJet Passenger Reviews and easyJet Customer Trip Reports

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Wonderful flight crew, confusing baggage system. Delayed 2 hours on our outward flight to Dubrovnik due to bad weather over France. The cabin crew were fantastic, giving regular updates on status and water etc. The baggage rules were however inconsistent, I had removed a small shoulder bag with my paperwork from my hand luggage whilst in the queue and felt singled out when asked to put it in the carry on baggage - fine that's the rules but other passengers carrying an assortment of larger hand bags and carrier bags were not approached! I know you can take on a bag of duty free but these were just random carrier bags! I felt quite embarrassed and annoyed at the inconsistency shown.

Travelled easyjet for the first and last time. Flew Manchester to Munich and started with a delay. The overhead lockers broken and the rain forced them to close the doors which added insult to injury. The plane was loaded and we were sent to an area to then wait for a take off slot. We knew it was going to be a while when they shut the engines off. We were diverted to Liverpool on the return journey, fair enough but, to be told that the plane did not have enough fuel to circle around for a short period of time leaves you feeling uneasy. The cabin was not cleaned on both trips. Beware of speedy boarding. We watched the fiasco at Munich when the speedy passengers were let through to board the bus and were left struggling to get off the bus and up the steps to the plane. We boarded at the rear and were on and seated before them.

Luton to Belfast Intl and the flight was 1 hour 15 minutes, price was good as it was less the £60 return. The seats were comfortable, I was able to stretch my legs and didn't have any problems. Staff were very polite and welcoming. Recommended.

Went to Rhodes in June. There was a group of 12 people. We all got seats together without having to pay for allocated seats. The outward bound and return flights left on time. Check-in was fast and hassle free. The plane was clean and comfortable. All in all a great service.

London Gatwick- Venice Marco Polo Return. Travelling Easyjet is a very mixed experience. On the positive side, it makes travelling abroad much more affordable. However, such good value for money comes at cost. At LGW we had to wait 30 mins just to drop off our bags, thus I would advise all passengers to arrive at the airport a good couple of hours before departure time. Queues for bag drop in VCE were even longer; the experience was further made more stressful by the lack of signage and staff in the airport to request help from. The flights themselves were fairly uneventful; the crew were ok but not exceptional and the pilots were informative on both legs of the journey. Overall, it is true that you get what you pay for, it gets you from A to B but if you are after a higher level of service then I would advise travelling with an alternative airline.

Nightmare flight to Gatwick. After diverting to Birmingham, spent 3 hours sat on full flight, lots of tired people and small children. Only told by pilot 30 mins before we were expected to land in Gatwick, that we were going to Birmingham. Kos airport check in with just one desk open for Easyjet was like a cattle market! People had taxis booked to pick them up and family and friends waiting for them at Gatwick. Easyjets idea of hospitality during 3 hour wait on hot plane, was lukewarm tap water, though I have to say staff sweet, despite under pressure due to lack of any information. Cost me another £70 for another taxi, got home after 6am, instead of just after 2am.

Recently travelled Southend-Belfast return. Prior to the return flight my husband developed severe back problems. Two days before departure I contacted Easyjet online to request assistance at both airports for the return journey. Everything was handled very smoothly and all staff, particularly the ground assistants, couldn't have been more helpful. Very impressive.

Flight August 1 Barcelona to London. Flight scheduled to depart at 21.35 and arrive in London at 22.55. Flight leaving Barcelona was delayed until 22.40 with very little communication from the airline. We flew and landed at 00.15 August 2. It was not until we had landed that we were informed that we were not in Gatwick but instead at Midlands airport! No communication to us in flight that we would not be landing in Gatwick, no clear explanation as to why we had been re-routed. Told we had to wait for the stairs to be brought to the plane and that there were coaches waiting for us at the terminal to drive us the 2.5 hours to Gatwick. We waited 20 minutes to disembark. The coaches were not there and we had to wait another hour and a half! No complimentary beverages or snacks provided. The said 2.5 hour ride to Gatwick was actually 3 hours meaning we arrived at Gatwick at 05.00. This was a total of 6 hours later than the original scheduled time of arrival.

LPL-BCN-LPL. Outbound boarded on time, took off early and arrived Barcelona 20 mins ahead of schedule. Row 16. My seat was broken and appeared to have less leg room than usual. Maybe due to aircraft type A320. Flight deck announcements informative and amusing. Cabin Crew friendly and efficient. Return on A319. More leg room this time. Row 16 again and bizarrely, this seat was also broken. Cabin a little scruffy. Crew slower at service than outbound but ok. Flight deck informative with route and Olympics update. Arrived 20 mins early into Liverpool. Now flown with easyjet more than any other airline and will fly with them again.

I had to get my husband back urgently from Marseille to Gatwick on 27 July, 2012, and have to say how brilliant EasyJet staff were. Both at Marseille and Gatwick, not just at the airports but the inflight staff were excellent also. I had been dreading the journey but my fears were unfounded.

Flight from Stansted to Glasgow. Front Flight Attendant and airport dispatcher chatted and laughed loudly throughout the welcome speech by Pilot. No one had a clue what was said. Much of the conversation related to their personal lives, and that of others. Didn't find this particularly professional. Further announcements were similarly effected. The Attendants seemed uninterested in anything other than gossiping. When the flight arrived at Glasgow, one lady with a disability, and who required assistance, was asked in full earshot of other passengers if she wanted to 'get off now, or wait to the end'. Surely, passengers requiring assistance deserve slightly more respect? On any flight, I like to feel confident that stewards are competent, and focused. I am left thinking I'd rather travel with BA.

After arriving at Bristol UK airport at what I thought was an acceptable time (about 1 hour and 15 minutes before departure) I ended up in a big line just to get checked in. It took 25 minutes to get to the agent and when I did I was told that the flight was closed and that I had lost my seat. The agent asked me if I had heard them calling for people on my flight to come forward, but there was no such call. An agent did call for people on a different flight but not mine. Since Easyjet handles all flights through one queue, it is not hard to be on time, yet get stuck being a large group going on the next flight. The ticketing agent did work to get me a standby on the next flight and I made it to my destination a couple of hours later than planned. If I had not been able to get on this flight they would have bumped me to the following day and mentioned charging me £50. Recommendations: Please find a way to let people in a long line know that they need to come forward if their flight is closing. Passenger - I will definitely give it more time in future to avoid this situation. I will also check in online as this might have gotten me to the baggage check sooner.

Gatwick To Milan Malpensa. Luggage conveyor broke down at Gatwick, and the luggage wasn't loaded. Inconvenient for us, but they did all they could, and we got it back within 48 hours. The big bugbear I have is the stupid queuing system for check-in. One long, snaking queue for all destinations. I can see the logic for this, but for goodness sake put enough staff on check in desks to process the queue! We checked in at Gatwick early on a Saturday, and half of the desks were closed with a huge queue. We were there over two hours before the flight, and by the time they had processed us we had just enough time to use the facilities and run to the gate. I dread to think what happened to people that cut it fine! It descends into complete chaos when people halfway through the queue need to be hauled out to check in as their flight is about to leave.

EZS8464 from LGW to GVA. Informed at check in of a 3 hour delay due to a mechanical defect. Given a £3 voucher for refreshments, which does not go anywhere near their obligations as per EU law re delays. Delay then became 4 hours. We discovered there was no mechanical problem and the inbound flight arrived on time. However, it was seconded by Operations Dept to fly other people to Amsterdam, then come back to LGW to pick the original passengers up. The airline appears to have a total disregard for passengers and told their staff to lie to us repeatedly, so suit their own ends. For an airline wanting to promote itself to the business traveller - beware. If you have hours and hours to waste at airports whilst they decide when they are going to fly you to the destination you have paid for, then easyJet may well be fine. If you actually need to get somewhere on time or for a meeting, choose another airline.

SXF-ATH one way. This was my first time flying a European low-cost carrier, and although initially apprehensive I found the experience to be far superior than any so-called full service US carrier. The unassigned seating caused my group to be split up throughout the cabin, but for a 2hr 30min flight this was not an issue. The legroom was acceptable for the short duration of the flight, and the cabin crew were extremely friendly. Also, the food for purchase was of high quality and reasonably priced. I will have no hesitation booking with easyjet in the future, and recommend that "full-service" US carriers study how a low- cost airline such as easyjet manages to offer a far superior product.

I have no complaints about Easyjet at Gatwick, but at Budapest airport I found the organisation appallingly chaotic and the staff unhelpful and inefficient. I appreciate it is a budget airline but there is no excuse for inefficiency and lack of courtesy from EasyJet staff.

FNC-LIS-FNC. Easyjet always delivers a consistent and reliable service. Flights mostly on time, cabin crew is professional but food prices prohibiting. Flight may cost as much as regular airlines in high season though if you book in advance they are good value. I think some of their planes need an urgent paint job.

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