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Rating = 1.0 (very poor) to 5.0 (excellent)

 

EasyJet review - by N Fotheringill

3 July 2007  Customer Trip Rating : 4 Star Rating

GLA-AGP-GLA The seats were booked a few months ago at a reasonable price. Easyjet subsequently had a seat sale and curiosity got the better of me. It turned out that in the sale the price was higher than I'd paid! Later on I checked the booking and saw that Speedy Boarding was available for just GBP5 per passenger so I added that to the booking as well. The 07:30 departure from Glasgow entailed an early check-in which was completed in record time - nobody else was in the queue, our bags were tagged and our boarding cards, correctly marked for speedy boarding, were quickly issued. Easyjet still use the so called terminal 2 for check-in. This is an old Portacabin that has been there for quite a few years and is a bit squalid. However, spending so little time there meant it didn't matter too much. We boarded from Gate 25B which is tucked away in the corner of the international pier. This meant a bus ride to the aircraft - hence the cheap Speedy Boarding. That being said, the Speedy Boarders were called first along with the special assistance passengers and had sole use of the first bus which meant first choice of the seats on the aircraft. That aircraft was a brand new A319 which was spotlessly clean apart from my wife's seat that had chewing gum on it left by some unthinking passenger on the previous flight. The cabin crew were apologetic about it and gave us an address to write to to claim back the cleaning costs. The flight itself was fine - on time, comfortable and a friendly crew. Some of the passengers nearby were a bit on the loud side and perhaps the cabin crew could have considered limiting their alcohol intake - they must have got through six or seven beers and bear in mind this was an 07:30 departure - but they weren't unpleasant, just a bit noisy. At Malaga we were parked on a remote stand which entailed another bus ride but this allowed the bags to make it onto the belt before we got there. For the return, the check-in process at Malaga was slow. There were three queues for the five desks that Easyjet use for all their flights. Progress was slow and an additional desk was opened specifically for flights that were close to departure. Regulars seem to be aware of this and arrive late to join the back of the main queue knowing they will be called to the other desk. We had, however, arrived in plenty of time so spent about three quarters of an hour in the main queue. That aside, everything went well. Speedy boarding meant we were on the first bus again. The A319 was almost as new as the one coming out (no chewing gum this time) and the flight itself was on time again. The cabin crew were friendly, though they possibly went a bit over the top in trying to sell scratch cards - and the announcements from the flight deck were clear and informative. On arrival at Glasgow we needed the bus again to get back to International Arrivals and again there was hardly any wait for the bags. All in all I was reasonably impressed and wouldn't hesitate to use EZY again.

EasyJet review - by P Jones

3 July 2007  Customer Trip Rating : 3 Star Rating

CIA - Orly.- Trip began on time with check-in and boarding, however, went downhill from there. Pulled away from Gate on time, just to be delayed due to weather in Paris. We sat on the tarmac for a while, then needed fuel. It took 1 and one-half hours to get a fuel truck, then some passengers wanted to get off (can't understand why they allow this). We then had to reconfirm our carry-on luggage. Took off almost 3 hours late, but one flight was in the air, it was a nice, smooth, professional flight. Easyjet need to shore up some apparent ground problems in Rome, otherwise it was a good flight.

EasyJet review - by R Sugden

3 July 2007  Customer Trip Rating : 4 Star Rating

LGW-Valencia return. Once you re-adjust to the price you are paying and accept that Easyjet is a no-frills airline, they exceed expectation (I have paid more for train travel in the UK!). At Valencia return flight, we and several other families handed our pram to ground crew at the aircraft - these never reached LGW. Easyjet are good service at unbelievably good value rates.





EasyJet review - by Darren McCormac

30 June 2007  Customer Trip Rating : 4 Star Rating

LGW-CGN-LGW on the weekend of 21-23 June. No problems at LGW thanks to online check-in, apart from a very long walk to the gate and people not knowing how to use the priority boarding system. No problems at CGN - needed to check in a bag - but boarding was a bit chaotic, again due to the travelling public being a bit thick at times. Was disappointed to see the airport official turning away an elderly lady for priority boarding because she was in group B - easyJet should have a word, it damages their reputation.


EasyJet review - by Chris Pye

30 June 2007  Customer Trip Rating : 4 Star Rating

LPL-CDG; NCE-LPL Both flights arrived early and the A319 aircraft were clean and comfortable enough for the length of flight. I had no hold luggage so checked in on line and went straight to security at each airport without any problems. I booked Speedy Boarding but was given Group A though I wonder if this was because I came back from a different airport. The flights were uneventful and the cabin crews were friendly. Like others though, I do wish they would allocate seats which could surely be done when booking encouraging people to book early and easyJet receiving more cash sooner. Anyway, apart from the ultimate calamity of having no ice nor tonic for my G & T on the return journey (but being very apologetic about this) all in all good and enjoyable journeys.

EasyJet review - by D Thomson

25 June 2007  Customer Trip Rating : 4 Star Rating

Newcastle to Nice and return. Check-in a nightmare at Newcastle. Arrived at 4.30am for a 6.45am flight. Arrived at departure gate at 6.40am (no stops on the way) and security was totally incapable of coping with volume. Return, check-in at Nice very slow, security very slow with long waits and only one person on passport check desk to Eastjet depature area. Have flown a number of times with Easyjet and found them to be very good but they must do something about check-in desks at Newcastle and other airports - waiting times are far too long. To arrive over two hours before flight time and still have to be fast-tracked through to departure is not acceptable. The hop on - hop off idea with no seat allocation is excellent, but the family first idea which is good is abused by parents with teenagers. The family first boarding is intended for children not 16 - 17 year olds.

EasyJet review - by A Lanz

14 June 2007  Customer Trip Rating : 2 Star Rating

LTN-GVA. Check-in at LTN seems to become an absolute nightmare. It's chaotic. Saw passengers that were queuing at the right desk, already waiting for 45 minutes, when they could start queuing again, cause their flight has in the meantime been switched to the last minute check-in desk. This also happened to me on another flight. One third of check-in desk were closed. That's ok, if there's not much traffic, but not during "rush hour" and passengers queuing up until to the arrival hall. Flight more than two hours delayed but were told only after already checked in and afterwards refused to change flight ("You have already checked in..."). Normally I do not bother too much about delays. They happen. But expect to be better informed, especially, if it's an evening flight and the delay is such, that many passengers miss their onward trainride in GVA as was the case this time. Until half a year ago I was a frequent Easyjet flyer but seems, that a lot has gotten worse. And based on the fact, that BA is not any more so much more expensive and also allows one way bookings, that's not a good way to move forward for this airline. EZY was for me a 4 star airline, now not better than Ryanair. Anyway: Crew on board friendly as ever and flight was (except the delay) ok.


EasyJet review - by Matt Ray

14 June 2007  Customer Trip Rating : 4 Star Rating

London Gatwick to Prague and Krakow to Luton. They are the gold standard for low cost airlines. Granted the lines at the ticket counter are usually half zoo/half scrum, but that aside their onboard product is fantastic. The food they offer actually seems to be healthy in addition to good. And, they actually have a readable inflight magazine that is informative and interesting. It is the first one I ever actually took home with me.

EasyJet review - by Ian Aitchison

11 June 2007  Customer Trip Rating : 4 Star Rating

Stansted - Barcelona return. Stansted is always busy now. Not with standing that the check in was uneventfully. Flight boarded and departed on time. A319 was very new and provides a good standard of seat for a low cost operator. Return flight as the outbound. Only grumble is with the minor delays getting through immigration at Stansted. For my money Easyjet is well ahead of Ryanair, largely due to the A319's against 737's and in general a better attitude of the FA's. If only they would issue seat allocation.

EasyJet review - by Peter Gordon

28 May 2007  Customer Trip Rating : 4 Star Rating

LGW - SXF & return. Good flights in both direction with comfortable aircraft and good crew. Check in was fast at both airports, although baggage delivery was a little tardy at Schonefeld. I purchased Speedy Boarding which was worth it - I was allocated to Group D despite checking in two hours beforehand at Gatwick. I would happily fly easyJet again.

EasyJet review - by Andrew Estefan

24 May 2007  Customer Trip Rating : 4 Star Rating

LTN-BCN-LTN. Arrived at 11am, 2 hrs before flight, where there were only 5 or 6 people ahead of us. Judging by the cordons set up, I imagine it can get pretty packed. Check in was swift, but even though we were there a full 2 hrs ahead got allocated to boarding group D. Procedure through security was fine and plane was boarded and left on time. On-board service was efficient and friendly and baggage available quickly on belt at BCN. Very long queues to check in again at Barcelona, with check in staff moving very slowly. Boarding arrangements less organised here, but plane departed on time and again a friendly and efficient crew. All up, a good flight and very good value for money.

EasyJet review - by Jeffrey Leong

24 May 2007  Customer Trip Rating : 4 Star Rating

I find that Easyjet offers some of the best value fares and service in Europe. Recently used it from London to Edinburgh, Copenhagen and Berlin. If anything, they have improved since it started - cabin announcements used to be a bit playful, they are now usually very professional but friendly. Also good to see cabin crew of different ages on board. The airline provides what one expects, a no-frills almost "hop-on hop-off" service. Fares are clear. Booking through website excellent. Aircraft clean. In my experience, flights have been on time over 90 per cent of the time (sometimes early!), checked-in and cabin staff seemed pleasant enough . Its hand luggage allowance is limited by the size of your bag, not weight (within reason). However, avoid trying to contact them by phone, if you do not want any unpleasant experience of waiting. Otherwise, a good no-nonsense airline. Will fly it again and again.


EasyJet review - by Louis Esteves

24 May 2007  Customer Trip Rating : 4 Star Rating

LTN-ATH-LTN. Check-in at LTN absolute chaos, check-in desks should have individual destinations and not 5 or 6 destinations per desk. Security was quick going through the airport. Aircraft delayed in from ALC but no announcement made from the ground staff. Boarding was quick. Crew attentive and professional, made up flight time on the way and was only 10 mins late into ATH. Flight on the way back was uneventful, excellent service, good crew, bag collection at LTN quick, out of the terminal within 15 mins.

EasyJet review - by Gary Bevan

22 May 2007  Customer Trip Rating : 1 Star Rating

I have used Easyjet for over 5 years now and never been delayed or had reason to complain. But my trip to Alicante on the 6th of May has totally changed my mind. We arrived early for a 6.00am Flight. Firstly why have Easyjet all of a sudden changed to a single queuing system? It was pandemonium at 4.15am. Flights to Nice, Mallorca, Alicante, Almeria, Edinburgh and several other destinations were all listed at 4 check-in desks. The queue was about 200 yards long. Eventually we got to the check-in counter, but only because we were still queuing at 5.50am, 10 minutes before our flight was due to leave. I had golf clubs with me which I wanted to leave in Spain. I might add I had tried to pay the excess on-line but was being forced to pay for both routes so I gave up. When we got to the check in counter the attendant was unhappy that we were not on the flight already. I explained that we had been queuing for about 1 ½ hours. She rushed us through and then stated that she would not charge for the golf clubs as we were so late and this was done as a favour to us. I explained again the queuing system was madness and it was not our fault. We eventually ran to the gate, only to be told that there were some 16-20 passengers still not checked in. (Still in the check-in queue no doubt!). At Alicante. 16-20 of us had no luggage - it had been left at Gatwick. It turned up two days later. We were not told at Alicante that we could buy any toiletries or essential items, which it seems we could do according to the Easyjet terms and conditions on lost luggage. And to cap it all the cab driver couldn’t find our apartment when the luggage turned up. So I had to drive 20 minutes to a supermarket to meet him. A total disaster.

EasyJet review - by A de Souza

20 May 2007  Customer Trip Rating : 3 Star Rating

MAD-CIA. Arrived early, check in was fast. New and clean airplane, crew are a little bit arrogant.

EasyJet review - by D Hodson

19 May 2007  Customer Trip Rating : 4 Star Rating

BRS-CDG. Both flights departed on time and arrived 15 minutes early. Flights smooth and legroom not a problem for 50 minutes. Boarding group system seems to work just fine. Pointless purchasing speedy boarding as bussed out to aircraft both ways. Flight crew attentive. What more does one want for flights that cost £60?


EasyJet review - by Harry Albright

17 May 2007  Customer Trip Rating : 4 Star Rating

I don't understand why Easyjet has introduced a single queuing system for all flights at Luton. When I flew out last Wednesday there were two single queues snaking around. It took over an hour to get from the door through security. Dreadful. Compare that to Geneva yesterday where they have a huge number of self-service machines. I was checked in and had my bag dropped in under 2 minutes. Other than that the flights both ways were fine, with priority boarding strictly enforced at both ends. Flight out on time, flight back about 20 minutes late, but it was the last flight of the day, so delays are to be expected.


EasyJet review - by Michael Frank

15 May 2007  Customer Trip Rating : 4 Star Rating

LGW-CGN-LGW recently and a pleasant enough trip. Slight delays both ways (lost staff security code to enter parked aircraft at LGW and a lost passenger from that A319's previous trip at CGN ) but flight crew kept us informed. Cabin crew seem cheerful enough doing their jobs and I for one use easyJet several times a year without problems.


EasyJet review - by R Herbert

14 May 2007  Customer Trip Rating : 4 Star Rating

NCL-KRK return. It is a while since I have flown with easyJet and the service standards have certainly become more business like. Gone are the jokey PA announcements etc. Even though the 737 used was not new, it was clean and tidy and would put others to shame. Slight delay each way - ground handling mix up at NCL and ATC delay at KRK on the return. Checked in early and got boarding group A - hardly any speedy boarders so we were virtually first on. At Krakow group A and the speedy boarders go together on the first bus anyway. My only grumble is that they ran out of sandwiches before everyone had been served. Very professional operation and no hard sell on board. Would happily use again and recommend. Competitive prices too.

EasyJet review - by Chris Pye

14 May 2007  Customer Trip Rating : 4 Star Rating

LPL-CDG-LPL return. Both flights left on time and arrived ahead of schedule. A319 aircraft clean and cabin crew friendly. With no hold luggage I checked in online and printed out my boarding pass - no problems. I paid the extra for the Speedy Boarding which worked well although this remains the worst aspect of EasyJet review - would it really add so much to the fare to provide allocated seats? Numbers could be provided at the time of booking. Apart from this, I couldn't fault the whole experience.

EasyJet review - by C Morgan

13 May 2007  Customer Trip Rating : 3 Star Rating

I fly EZY about twice a month out of STN and LGW mainly. They are much better than Ryanair. I love the cheap but cheerful attitude EZY have - they get you there no fuss no bother, and there is a surprising amount of legroom on their A319s - havent tried their 737s for years though. They are reasonably punctual, friendly, and you really cannot complain.

EasyJet review - by Simon Smith

10 May 2007  Customer Trip Rating : 4 Star Rating

LGW-MAD-LGW. I changed the return flight online a few days before, for only £25 - I was very pleased with this, as with most other airlines I would have ended up having to throw away the ticket. The flights were fine although we were a bit late on the way out and there was not much explanation of why. The gate staff did their best to enforce 'speedy boarding' but it's quite difficult - other passengers (especially those in the PB and A groups) tend to block the gate, and you need to be quite assertive in order to get through. I don't know how they can solve this problem.

EasyJet review - by Nick Francis

9 May 2007  Customer Trip Rating : 4 Star Rating

STD-NCL. NFlight was delayed arriving from Newcastle by about 30 minutes. Gate staff kept waiting passengers informed. Purchased speedy boarding for £2.50 and was worth it. Got a decent seat near the rear exit to be able to disembark first! Crew were young, but very professional, and apologetic informing me that I'd have to wait for my coffee as she didn't want to burn me by spilling it during the turbulence! One rather silly passenger also decided that 1 minute before take-off was the perfect time to rummage around in the overhead locker - cabin crew told him in no uncertain terms that this was not the appropriate time! Their menu has also expanded massively with tonnes of drinks and hot & cold food options. Not the cheapest but generally edible. Also changed my flight the day before for £28 over the phone, which was no hassle at all. All in all, you pay for what you get and on the London-Newcastle route you have limited other options: Jet2 from Gatwick (very unsociable flight times and v. expensive) or BA now only from Heathrow (excellent service, but their prices have increased considerably in the last three years).

EasyJet review - by J C Richardson

8 May 2007  Customer Trip Rating : 5 Star Rating

Gatwick-Valencia with EZY and was a little apprehensive of what to expect, having never flown with them before. But my fears were unfounded - prompt, efficient boarding, once on board we were delayed by 20 minutes due to a lack of available baggage handling staff (but the captain regularly kept us updated via the tannoy), clean and tidy A319, polite, friendly cabin crew... - fact nothing to complain about at all. Upon arrival at Valencia passengers were able to disembark by both the front and rear doors, meaning a swift exit into the airport. Overall extremely impressed by my first experience of this airline and will definitely fly EZY again.


EasyJet review - by J Chater

5 May 2007  Customer Trip Rating : 4 Star Rating

On a recent flight from Stansted to Bilbao, I paid an extra £10 for my husband and me to use 'speedy boarding'. It went smoothly and I was pleased to have avoided the crush. (We are in our sixties). However, returning from Bilbao with the same 'speedy boarding' £10 surcharge having been paid, the attendant who allowed the queue to progress down the slope did not call out for us to proceed. We had arrived very early and were sitting close to the gate where we remained when a queue began to form. We went to the front of the line to explain but he replied in Spanish that he knew nothing about this. Several customers near the front began to demand that we went to the back of the queue. It was very unpleasant and though we were allowed through and the girls at the bottom of the slope checked us through as being entitled to this 'privilege', I was shaking from the effort of having to argue our case. I did not enjoy the experience though everything else went well.

EasyJet review - by L Cadwallader

1 May 2007  Customer Trip Rating : 5 Star Rating

Liverpool - Palma return. Party of 4 including wheelchair passenger. Quick check-in at Liverpool. Wheelchair passengers (4 on flight) boarded first. Walking passenger with stick allowed off transfer bus separately to climb stairs to plane before everyone else. Flight took off 5 minutes early and arrived almost 15 minutes early. Cabin crew friendly and attentive. Return flight almost as good, apart from late change of departure gate and hold up between closing of doors and actual take-off. Still arrived 10 minutes early. No sandwiches available, however. Our disembarking delayed because message had not arrived ahead of us that wheelchair transfer was needed, but al least we got to see the cabin crew preparing the plane for its next flight and to chat to the pilot and co-pilot while we waited! Another good experience with easyJet. Senior cabin member was wearing new uniform - very smart and more formal than normal easyJet outfits, but I hope it doesn't make the staff themselves more formal.

EasyJet review - by R Figueira

24 April 2007  Customer Trip Rating : 5 Star Rating

LYS-CIA EZY7847 21st April. Ground staff in Lyon pleasant and check in was without any problems. I was given boarding group A and was able to sit by the exit over the wings which gave me a bit more legroom. On board, the flight attendants were very friendly. The captain came on the tannoy and apogised that he didn't speak French or Italian but he gave a very thorough announcement in English telling us about our routing and the importance of the safety brief etc. A young flight attendant (I think he was English - the rest of the stewards were Spanish?) told us about the exit and what we had to to in an emergency. He was very friendly even though the woman sitting next to me had trouble understanding him because she was Italian. He used some "sign language" to help her. The head flight attendant then welcomed us on board in English and French, his French was very good. My seat was quite comfortable and I read the magazine which was very well written and has a section at the back with information on all the destinations like places to eat and how to get to the city from the airport. After we took off, the stewards brought out the trolley with food and drink. I just bought a chocolate muffin and hot chocolate for €5. They were quite nice. After that they did the duty free. I didn't buy anything but the head steward did a very good announcement in French which wasn't annoying like on some airlines. We landed only a few minutes late and the flight attendants said goodbye. We were guided into the terminal by the ground staff at Rome who were very efficient. Overall, I'm very happy that easyJet has started this route, it's very convenient for me and I will definitely use it again.

EasyJet review - by David Johnson

15 April 2007  Customer Trip Rating : 5 Star Rating

Bristol to Nice with and can't fault the product. Check in quick and efficient and staff friendly. Once on board the cabin crew could not have been more attentive. Have also flown easyJet Switzerland and this was also good although a little more formal.

EasyJet review - by Nigel Barnsley

12 April 2007  Customer Trip Rating : 3 Star Rating

MAD-LPL-MAD. On time. But both sectors fully booked so the scramble for seats was fraught and chaotic with FAs staying well out it. Why don't they introduce seat allocation? It wouldn't significantly increase costs and it would certainly save time and stress all round. On the MAD-LPL sector they ran out of food by the sixth row; apparently due to high demand on the outbound and not being able to take on more at Madrid, which seems odd as Barajas is their main hub in Southern Europe. FAs perfunctory and not as friendly as usual.


EasyJet review - by S Persaud

10 April 2007  Customer Trip Rating : 1 Star Rating

Appalling flights - crowded, no allocated seats so the usual crush to get on board, no leg room and I'm only of average height, overpriced, very average food and beverages. Flights cancelled at Budapest airport. No airline representative at the airport. Mixed messages from various operators contacted in the UK by phone. No attempt to provide solutions for travellers other than to book onto flights 4 days later. No information about compensation offered. The cheap prices do not in any way make up for the lack of service. Easy Jet have lost a customer although given the responses we received from a variety of agents employed by them over the phone they really couldn't care less - there will always be someone prepared to put up with being treated like cattle for a cheap flight. You're welcome to them.

EasyJet review - by Carlos Moreira

10 April 2007  Customer Trip Rating : 4 Star Rating

LIS-LTN-LIS. First time with Easyjet. Excellent service, on time both inbound and outbound. Friendly staff and new B737-300. The only minor downturn was the availability of only snacks and drinks for sale (perhaps because this was the last flight of the day they ran out of "real food" for sale). Nevertheless, in comparison to other low cost airlines I have flown (Central Wings, German Wings, Monarch and Blue1) would say they come at the top in terms of quality.

EasyJet review - by D Saad

4 April 2007  Customer Trip Rating : 4 Star Rating

LGW-Marrakech return. Easyjet offered the best price and on-line booking was easy. Very efficient check-in on both legs. Staff polite and attentive. There was a good selection of food on offer at a reasonable price. Admitted you don't need or expect much on a three hour flight.

EasyJet review - by George Neilson

4 April 2007  Customer Trip Rating : 4 Star Rating

Edinburgh to Madrid. Check in and boarding quick, delayed 45 mins on take off, but Captain kept us informed. Cabin staff good, and aircraft new and clean A319, however food onboard not good. Flight back boarded on time and flight back on time with staff again attentive.

EasyJet review - by A Brown

4 April 2007  Customer Trip Rating : 4 Star Rating

Very competitive fares and fantastic flight times making it easier to do a whole days business in Scotland. The turnround times are amazing and if delays occur my experience has been that the staff do their very best to get the plane back in the air as soon as possible. I am now an Easyjet convert as long as I book well in advance the flights are great value.


EasyJet review - by N Grady

29 March 2007  Customer Trip Rating : 1 Star Rating

CDG-LTN-CDG. Flying at it's worst. On our return journey we arrived at Luton one hour before check in closed. Even though there were almost 10 easyjet check in desks, they had so many flights leaving at the same time that they were completely submerged. Some flights got emergency check in calls, however Paris didn't and by the time we got to check in she took our bags saying we had missed our flight which is incongruous to say the least. We then made a mad dash to security only to find another huge queue staffed of course by non easyjet staff who were not interested in our flight departure time or whether or not we missed our plane. Half an hour later eventually through security we made another mad dash to the gates only to find that our flight had still not been attributed a gate number. After a further twenty minutes, now an hour and a half after our scheduled departure time we were given gate 15. Has anyone been to gate 15 at Luton? It is at tarmac level, you group into lines according to your time of arrival at check-in and just wait. There are no chairs to sit on, no refreshment and it is sweltering hot. 45 minutes later by which time many of us had taken to sitting on the floor we finally got onto our buses. My final Easyjet experience.

EasyJet review - by Nigel Hirst

26 March 2007   Customer Trip Rating : n/a

LGW-INV-LGW outbound March 20th,returning March 23rd. In my opinion Easyjet gets better. This was my second trip on this route, and in two years the whole operation has got slicker, a lot more professional (cabin crew in particular) and in my experience can't be faulted.

EasyJet review - by Krystyna Veerasamy

24 March 2007   Customer Trip Rating : n/a

EMA-Ciampino return last week. First time with easyjet and very impressed with this airline. Boarding faultless, food snacks and drinks on offer at reasonable prices. Leg room adequate. Plane new, and washrooms could teach BA a lesson; relatively spacious. Flight attendants pleasant and smiley. Would definitely fly with them again.

EasyJet review - by Ian Smith
20 March 2007

GLA-ALC-GLA and booked pre-boarding for my elderly parents, and for my brother who has a broken leg. We did pre-board, after the speedy bookers, but only onto the bus which then took about another 50 passengers from the international terminal across the apron to the EasyJet gates for the scramble up the stairs to the plane. The same happened at Alicante, surely EasyJet can get their pre-boarders safely onto the plane before the stampede to get the better seats. All in all very good flights, but please remember EasyJet your pre-boarders need that wee bit extra time to get on board, the plane that is, not the bus!!

EasyJet review - by M Preston
20 March 2007

NCE-LGW. Very short check in queues, about 10 people at each of 4 queues. We joined the queue that said 'All flights' and after a few minutes the sign was changed to 'Luton'. The girl at the next counter, whose sign said 'all flights' was rudely shouting at people for Luton and telling them to join our queue, and telling other Gatwick passengers they had to wait until the Gatwick sign showed. To put it bluntly, the Gallic flair for inefficiency and rudeness turned a simple operation into a chaos and nastiness as three check in staff contradicted each other and argued in front of passengers. Once on board all was fine, the usual efficient and polite service, apologies for the delay on departure from the cockpit, and a smooth flight. Despite some inconsistencies in boarding procedures, for example the maximum age of a child which entitles priority boarding (we were told 10, 11, 12, by three different people) I have nothing but praise for easyJet.


EasyJet review - by Matt Battersby
20 March 2007

STD-LYS-STD. Fly this route 2 or 3 times a year for family reasons. Booked fairly late this time so did end up paying more than usual but EZY continue to offer good value. Check in at Stansted very well organised; despite the screens in the departure hall estimating a 20 min delay the flight boarded early and left on time. Trolley service and crew very good (knock spots off low cost rival on this element in particular). Return equally good and new aircraft less than half full; arrived 30mins early which helped us get ahead of Stansted immigration scrum. Very good value.

EasyJet review - by Kevin Shanahan
20 March 2007

When the flights go well its a great airline cheap and generally cheerful. When things go wrong Easyjet is out of its depth. Inbound flight to Geneva couldn't land due to bad weather late at night. Found out by phoning home before Easyjet told us at the airport. No help from Easyjet staff to find a hotel for the night (Too late for tourist information), no help to get transport to the hotel. Insufficient places on flight next day so had to book a BMI flight. Two months after flight still waiting for agreed costs to be paid despite being promised in writing that payment would be made by 23rd Feb and I am expected to pay premium phone line rates to chase it up or email customer services and they will try to reply within 20 working days. Easyjet could very easily do a lot better.

EasyJet review - by L George
20 March 2007

Flew Luton - Berlin and back. Flights both ways were on time, flight crew were very good, even when dealing with the idiot opposite who didn't want to move bags from the floor (emergency exit row) for take off and refused to allow another passenger to use an empty seat because 'my jacket's on it' until the flight attendant intervened and told him he couldn't have the jacket on the seat for take off anyway. Used Speedy Boarder which worked well as I got the first two rows both ways which meant that because I only had hand baggage I was off the aircraft and out of the airport in 10 minutes. All in all a good flight and good value.

EasyJet review - by G Evans
20 March 2007

BRS-FAO-BRS. Bristol to Madrid return. Very impressed from start to finish. Easy check in at Bristol and Madrid. Both flights were on time and the crew were very friendly and helpful. The A319 aircraft was clean and seemed very new. Captain kept the passengers informed of the location and weather reports throughout the flight.

EasyJet review - by Keith Brant
20 March 2007

BRS-FAO-BRS. Excellent service and flights were on time both ways. Speedy Boarding was certainly worth the extra charge. At Bristol we were told to go to the front of the bus and on arrival at the aircraft only the front door was opened of the bus ensuring speedy boarders were first onto the aircraft. The return from Faro was even better with speedy boarders being called by name to board the bus first and called off of the bus first at the aircraft steps.

EasyJet review - by Ahmed Al-Zuhairi
20 March 2007

Luton - Istanbul - Luton. Both flights on 737-700. For outbound, arrived to the airport 2hours 10mins before flight and got boarding group A. Walked to plane but by the time we were on the staircase, people from Group C and D had started boarding from the back of the plane. Still managed to get 3 seats together for us. Return flight was even more interesting. Arrived 2 hours before flight but got boarding group C. this is because most Turkish arrive to the airport 3-4 hours before the flight and not the recommended 2 hours Easyjet states. The 5 Speedy boarding passengers were taken by bus to the plane alone. This was very confusing as the flight was already 15mins behind schedule. Then group A were taken to the plane by bus alone. The woman organising the boarding then realised people were getting frustrated with her method of boarding and so filled up the next bus with Groups B and C and the final bus with C and D groups. Managed to get 3 seats again together as we were first off the penultimate bus. Excellent experience.

EasyJet review - by J Kinder
9 March 2007

STN-AMS-STN. I flew with easyJet for a day trip to Amsterdam yesterday. I was very pleased with both flights, check in very quick with friendly agent. We checked in early so were in the A group to board, managed to get the exit row on both flights which was a bonus. The flights all left on time, if not early. The cabin crew were very friendly. The flight time was only around half an hour and we landed about 25 mins early coming home. For £40 return inc all taxes and charges, excellent.

EasyJet review - by John Oram
6 March 2007

STN-AGP-STN. At 0445 at STN check-in was highly organised and although there was nominally one line per flight, an efficient and pleasant supervisor was directing the trickle of passengers to each empty line in turn. Our flight left a shade early and I was extremely pleased with Speedy Boarding. I shall certainly pay for it again. Three runs of the trolley as much as anyone could hope for on the outbound flight. Check- in at AGP was again efficient. There was a block of desks for UK bound flights and no silly restrictions on start time - check-in was as quick as could be with about 6-7 destinations being served at about the same time. Speedy Boarding was applied though I did not like to look over my shoulder to see what kind of crowd control measures the gate staff might have had to implement. It was a surprise to board a Titan (AWC) B757 and its crew were not quite as jolly as EZY. It surprised me too that this had come about as there were far too many people to go on an A319 and EZY had obviously sold the tickets. Did they just hope they could charter extra capacity? A short flight time meant more or less on time at STN after the aircraft had been delayed inbound.


EasyJet review - by Lee Melbourn
6 March 2007

London Stansted to Estonia. Both flights on time, clean aircraft, excellent friendly crew. One great difference between easyjet and other low cost airlines is the crew do seem generally happy and actually smile. It makes such a difference. Priority boarding is well managed.

EasyJet review - by Jeffrey Leong
6 March 2007

I have flown the airline several dozen times now, mostly STN-EDI but have also STN to CPH and STN to GLA. Apart for some delays, it generally worked well for me. I am pleased that Easyjet sees sense in being flexible to not being too strict on the weight of the hand-luggage (within reason) allowed on board compared to its major low-cost rival in Stansted. Usually, I only have hand-luggage so I do not need to wait to retrieve my bag upon arrival. I have not tried phoning the airline for anything so I do not know how good or not they are on that. I have not use their onboard catering sold on board - I would do so if they are of better quality and value as Air Berlin's meals. I now avoid getting my boarding card online early as I had done so previously because I had always been given the lowest priority boarding (ie "D" boarding), which did not make sense to me. I am also not keen on their new "Speedy" check-in option which you have to pay extra. I just showed up and checked-in early. If Easyjet wants more business/other people to fly it frequently and regularly, it could encourage them to do so by perhaps introducing "frequent flyer points" to collect or enabling them to buy a book of "voucher" tickets at specially low fares.

EasyJet review - by Antony Davies
6 March 2007

LGW-MRS. Check in at LGW, functional and robotic Servisair agent. Flight delayed for 1hr with no reason for the delay given by ground crew or flight crew. In fact one would have thought the aircraft was flying itself as not one word uttered by the pilots from boarding to disembarkation. Light and airy brand new A319 with friendly relaxed cabin crew. Lots of smiles. Easyjet magazine is always a good read, fair selection of snacks etc at a price. Overall a good flight spoilt by poor/non-communicative ground staff/pilots.

EasyJet review - by A Needs
3 March 2007

Bristol to Marco Polo. We booked well in advance and about a week before the flight received a telephone call from Easyjet that the flight had been cancelled but we could fly the day before. We had already booked accommodation and I asked about having to pay for an extra night. Easyjet would pay the extra provided we supplied them with the receipts. We were a party of four and the extra night cost £126.00 for all of us. I was somewhat sceptical but accepted the change of flight and updated our hotel with the extra night. On our return I wrote to Easyjet and enclosed the receipts, within two weeks our credit card had been refunded. I cannot fault Easyjet.


EasyJet review - by Alan Wan
27 February 2007

LGW-BUD return. Great flight both ways purchased food and drinks which was good value £3 for a beer and the lemon chicken on sundried tomato bread very tasty. Flight out was 20 minutes late departing due to ATC but was on time for the return journey. Flight booked several months in advance for £65 great product for the money.


EasyJet review - by Kevin Shanahan
20 March 2007

When the flights go well its a great airline cheap and generally cheerful. When things go wrong Easyjet is out of its depth. Inbound flight to Geneva couldn't land due to bad weather late at night. Found out by phoning home before Easyjet told us at the airport. No help from Easyjet staff to find a hotel for the night (Too late for tourist information), no help to get transport to the hotel. Insufficient places on flight next day so had to book a BMI flight. Two months after flight still waiting for agreed costs to be paid despite being promised in writing that payment would be made by 23rd Feb and I am expected to pay premium phone line rates to chase it up or email customer services and they will try to reply within 20 working days. Easyjet could very easily do a lot better.

EasyJet review - by L George
20 March 2007

Flew Luton - Berlin and back. Flights both ways were on time, flight crew were very good, even when dealing with the idiot opposite who didn't want to move bags from the floor (emergency exit row) for take off and refused to allow another passenger to use an empty seat because 'my jacket's on it' until the flight attendant intervened and told him he couldn't have the jacket on the seat for take off anyway. Used Speedy Boarder which worked well as I got the first two rows both ways which meant that because I only had hand baggage I was off the aircraft and out of the airport in 10 minutes. All in all a good flight and good value.

EasyJet review - by G Evans
20 March 2007

BRS-FAO-BRS. Bristol to Madrid return. Very impressed from start to finish. Easy check in at Bristol and Madrid. Both flights were on time and the crew were very friendly and helpful. The A319 aircraft was clean and seemed very new. Captain kept the passengers informed of the location and weather reports throughout the flight.

EasyJet review - by Keith Brant
20 March 2007

BRS-FAO-BRS. Excellent service and flights were on time both ways. Speedy Boarding was certainly worth the extra charge. At Bristol we were told to go to the front of the bus and on arrival at the aircraft only the front door was opened of the bus ensuring speedy boarders were first onto the aircraft. The return from Faro was even better with speedy boarders being called by name to board the bus first and called off of the bus first at the aircraft steps.

EasyJet review - by Ahmed Al-Zuhairi
20 March 2007

Luton - Istanbul - Luton. Both flights on 737-700. For outbound, arrived to the airport 2hours 10mins before flight and got boarding group A. Walked to plane but by the time we were on the staircase, people from Group C and D had started boarding from the back of the plane. Still managed to get 3 seats together for us. Return flight was even more interesting. Arrived 2 hours before flight but got boarding group C. this is because most Turkish arrive to the airport 3-4 hours before the flight and not the recommended 2 hours Easyjet states. The 5 Speedy boarding passengers were taken by bus to the plane alone. This was very confusing as the flight was already 15mins behind schedule. Then group A were taken to the plane by bus alone. The woman organising the boarding then realised people were getting frustrated with her method of boarding and so filled up the next bus with Groups B and C and the final bus with C and D groups. Managed to get 3 seats again together as we were first off the penultimate bus. Excellent experience.

EasyJet review - by J Kinder
9 March 2007

STN-AMS-STN. I flew with easyJet for a day trip to Amsterdam yesterday. I was very pleased with both flights, check in very quick with friendly agent. We checked in early so were in the A group to board, managed to get the exit row on both flights which was a bonus. The flights all left on time, if not early. The cabin crew were very friendly. The flight time was only around half an hour and we landed about 25 mins early coming home. For £40 return inc all taxes and charges, excellent.

EasyJet review - by John Oram
6 March 2007

STN-AGP-STN. At 0445 at STN check-in was highly organised and although there was nominally one line per flight, an efficient and pleasant supervisor was directing the trickle of passengers to each empty line in turn. Our flight left a shade early and I was extremely pleased with Speedy Boarding. I shall certainly pay for it again. Three runs of the trolley as much as anyone could hope for on the outbound flight. Check- in at AGP was again efficient. There was a block of desks for UK bound flights and no silly restrictions on start time - check-in was as quick as could be with about 6-7 destinations being served at about the same time. Speedy Boarding was applied though I did not like to look over my shoulder to see what kind of crowd control measures the gate staff might have had to implement. It was a surprise to board a Titan (AWC) B757 and its crew were not quite as jolly as EZY. It surprised me too that this had come about as there were far too many people to go on an A319 and EZY had obviously sold the tickets. Did they just hope they could charter extra capacity? A short flight time meant more or less on time at STN after the aircraft had been delayed inbound.



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