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EasyJet review - by N Fotheringill
3 July 2007 Customer Trip Rating : 
GLA-AGP-GLA The seats were booked a few months ago at a reasonable
price. Easyjet subsequently had a seat sale and curiosity got the better
of me. It turned out that in the sale the price was higher than I'd
paid! Later on I checked the booking and saw that Speedy Boarding was
available for just GBP5 per passenger so I added that to the booking as
well. The 07:30 departure from Glasgow entailed an early check-in which
was completed in record time - nobody else was in the queue, our bags
were tagged and our boarding cards, correctly marked for speedy
boarding, were quickly issued. Easyjet still use the so called terminal
2 for check-in. This is an old Portacabin that has been there for quite
a few years and is a bit squalid. However, spending so little time there
meant it didn't matter too much. We boarded from Gate 25B which is
tucked away in the corner of the international pier. This meant a bus
ride to the aircraft - hence the cheap Speedy Boarding. That being said,
the Speedy Boarders were called first along with the special assistance
passengers and had sole use of the first bus which meant first choice of
the seats on the aircraft. That aircraft was a brand new A319 which was
spotlessly clean apart from my wife's seat that had chewing gum on it
left by some unthinking passenger on the previous flight. The cabin crew
were apologetic about it and gave us an address to write to to claim
back the cleaning costs. The flight itself was fine - on time,
comfortable and a friendly crew. Some of the passengers nearby were a
bit on the loud side and perhaps the cabin crew could have considered
limiting their alcohol intake - they must have got through six or seven
beers and bear in mind this was an 07:30 departure - but they weren't
unpleasant, just a bit noisy. At Malaga we were parked on a remote stand
which entailed another bus ride but this allowed the bags to make it
onto the belt before we got there. For the return, the check-in process
at Malaga was slow. There were three queues for the five desks that
Easyjet use for all their flights. Progress was slow and an additional
desk was opened specifically for flights that were close to departure.
Regulars seem to be aware of this and arrive late to join the back of
the main queue knowing they will be called to the other desk. We had,
however, arrived in plenty of time so spent about three quarters of an
hour in the main queue. That aside, everything went well. Speedy
boarding meant we were on the first bus again. The A319 was almost as
new as the one coming out (no chewing gum this time) and the flight
itself was on time again. The cabin crew were friendly, though they
possibly went a bit over the top in trying to sell scratch cards - and
the announcements from the flight deck were clear and informative. On
arrival at Glasgow we needed the bus again to get back to International
Arrivals and again there was hardly any wait for the bags. All in all I
was reasonably impressed and wouldn't hesitate to use EZY again.
EasyJet review - by P Jones
3 July 2007 Customer Trip Rating : 
CIA - Orly.- Trip began on time with check-in and boarding, however,
went downhill from there. Pulled away from Gate on time, just to be
delayed due to weather in Paris. We sat on the tarmac for a while, then
needed fuel. It took 1 and one-half hours to get a fuel truck, then
some passengers wanted to get off (can't understand why they allow
this). We then had to reconfirm our carry-on luggage. Took off almost
3 hours late, but one flight was in the air, it was a nice, smooth,
professional flight. Easyjet need to shore up some apparent ground
problems in Rome, otherwise it was a good flight.
EasyJet review - by R Sugden
3 July 2007 Customer Trip Rating :
LGW-Valencia return. Once you re-adjust to the price you are paying and
accept that Easyjet is a no-frills airline, they exceed expectation (I
have paid more for train travel in the UK!). At Valencia return flight,
we and several other families handed our pram to ground crew at the
aircraft - these never reached LGW. Easyjet are good service at
unbelievably good value rates.
EasyJet review - by Darren McCormac
30 June 2007 Customer Trip Rating :
LGW-CGN-LGW on the weekend of 21-23 June. No problems at LGW thanks to
online check-in, apart from a very long walk to the gate and people not
knowing how to use the priority boarding system. No problems at CGN -
needed to check in a bag - but boarding was a bit chaotic, again due to
the travelling public being a bit thick at times. Was disappointed to
see the airport official turning away an elderly lady for priority
boarding because she was in group B - easyJet should have a word, it
damages their reputation.
EasyJet review - by Chris Pye
30 June 2007 Customer Trip Rating :
LPL-CDG; NCE-LPL Both flights arrived early and the A319 aircraft were
clean and comfortable enough for the length of flight. I had no hold
luggage so checked in on line and went straight to security at each
airport without any problems. I booked Speedy Boarding but was given
Group A though I wonder if this was because I came back from a different
airport. The flights were uneventful and the cabin crews were friendly.
Like others though, I do wish they would allocate seats which could
surely be done when booking encouraging people to book early and easyJet
receiving more cash sooner. Anyway, apart from the ultimate calamity of
having no ice nor tonic for my G & T on the return journey (but being
very apologetic about this) all in all good and enjoyable journeys.
EasyJet review - by D Thomson
25 June 2007 Customer Trip Rating :
Newcastle to Nice and return. Check-in a nightmare at Newcastle. Arrived
at 4.30am for a 6.45am flight. Arrived at departure gate at 6.40am (no
stops on the way) and security was totally incapable of coping with
volume. Return, check-in at Nice very slow, security very slow with long
waits and only one person on passport check desk to Eastjet depature
area. Have flown a number of times with Easyjet and found them to be
very good but they must do something about check-in desks at Newcastle
and other airports - waiting times are far too long. To arrive over two
hours before flight time and still have to be fast-tracked through to
departure is not acceptable. The hop on - hop off idea with no seat
allocation is excellent, but the family first idea which is good is
abused by parents with teenagers. The family first boarding is intended
for children not 16 - 17 year olds.
EasyJet review - by A Lanz
14 June 2007 Customer Trip Rating : 
LTN-GVA. Check-in at LTN seems to become an absolute nightmare. It's
chaotic. Saw passengers that were queuing at the right desk, already
waiting for 45 minutes, when they could start queuing again, cause their
flight has in the meantime been switched to the last minute check-in
desk. This also happened to me on another flight. One third of check-in
desk were closed. That's ok, if there's not much traffic, but not during
"rush hour" and passengers queuing up until to the arrival hall. Flight
more than two hours delayed but were told only after already checked in
and afterwards refused to change flight ("You have already checked
in..."). Normally I do not bother too much about delays. They happen.
But expect to be better informed, especially, if it's an evening flight
and the delay is such, that many passengers miss their onward trainride
in GVA as was the case this time. Until half a year ago I was a frequent
Easyjet flyer but seems, that a lot has gotten worse. And based on the
fact, that BA is not any more so much more expensive and also allows one
way bookings, that's not a good way to move forward for this airline.
EZY was for me a 4 star airline, now not better than Ryanair. Anyway:
Crew on board friendly as ever and flight was (except the delay) ok.
EasyJet review - by Matt Ray
14 June 2007 Customer Trip Rating :
London Gatwick to Prague and Krakow to Luton. They are the gold
standard for low cost airlines. Granted the lines at the ticket counter
are usually half zoo/half scrum, but that aside their onboard product is
fantastic. The food they offer actually seems to be healthy in addition
to good. And, they actually have a readable inflight magazine that is
informative and interesting. It is the first one I ever actually took
home with me.
EasyJet review - by Ian Aitchison
11 June 2007 Customer Trip Rating :
Stansted - Barcelona return. Stansted is always busy now. Not with
standing that the check in was uneventfully. Flight boarded and departed
on time. A319 was very new and provides a good standard of seat for a
low cost operator. Return flight as the outbound. Only grumble is with
the minor delays getting through immigration at Stansted. For my money
Easyjet is well ahead of Ryanair, largely due to the A319's against
737's and in general a better attitude of the FA's. If only they would
issue seat allocation.
EasyJet review - by Peter Gordon
28 May 2007 Customer Trip Rating :
LGW - SXF & return. Good flights in both direction with comfortable
aircraft and good crew. Check in was fast at both airports, although
baggage delivery was a little tardy at Schonefeld. I purchased Speedy
Boarding which was worth it - I was allocated to Group D despite
checking in two hours beforehand at Gatwick. I would happily fly
easyJet again.
EasyJet review - by Andrew Estefan
24 May 2007 Customer Trip Rating :
LTN-BCN-LTN. Arrived at 11am, 2 hrs before flight, where there were
only 5 or 6 people ahead of us. Judging by the cordons set up, I
imagine it can get pretty packed. Check in was swift, but even though
we were there a full 2 hrs ahead got allocated to boarding group D.
Procedure through security was fine and plane was boarded and left on
time. On-board service was efficient and friendly and baggage available
quickly on belt at BCN. Very long queues to check in again at Barcelona,
with check in staff moving very slowly. Boarding arrangements less
organised here, but plane departed on time and again a friendly and
efficient crew. All up, a good flight and very good value for money.
EasyJet review - by Jeffrey Leong
24 May 2007 Customer Trip Rating :
I find that Easyjet offers some of the best value fares and service in
Europe. Recently used it from London to Edinburgh, Copenhagen and
Berlin. If anything, they have improved since it started - cabin
announcements used to be a bit playful, they are now usually very
professional but friendly. Also good to see cabin crew of different ages
on board. The airline provides what one expects, a no-frills almost
"hop-on hop-off" service. Fares are clear. Booking through website
excellent. Aircraft clean. In my experience, flights have been on time
over 90 per cent of the time (sometimes early!), checked-in and cabin
staff seemed pleasant enough . Its hand luggage allowance is limited by
the size of your bag, not weight (within reason). However, avoid trying
to contact them by phone, if you do not want any unpleasant experience
of waiting. Otherwise, a good no-nonsense airline. Will fly it again and
again.
EasyJet review - by Louis Esteves
24 May 2007 Customer Trip Rating :
LTN-ATH-LTN. Check-in at LTN absolute chaos, check-in desks should have
individual destinations and not 5 or 6 destinations per desk. Security
was quick going through the airport. Aircraft delayed in from ALC but no
announcement made from the ground staff. Boarding was quick. Crew
attentive and professional, made up flight time on the way and was only
10 mins late into ATH. Flight on the way back was uneventful, excellent
service, good crew, bag collection at LTN quick, out of the terminal
within 15 mins.
EasyJet review - by Gary Bevan
22 May 2007 Customer Trip Rating : 
I have used Easyjet for over 5 years now and never been delayed or had
reason to complain. But my trip to Alicante on the 6th of May has
totally changed my mind. We arrived early for a 6.00am Flight. Firstly
why have Easyjet all of a sudden changed to a single queuing system?
It was pandemonium at 4.15am. Flights to Nice, Mallorca, Alicante,
Almeria, Edinburgh and several other destinations were all listed at 4
check-in desks. The queue was about 200 yards long. Eventually we got to
the check-in counter, but only because we were still queuing at 5.50am,
10 minutes before our flight was due to leave. I had golf clubs with me
which I wanted to leave in Spain. I might add I had tried to pay the
excess on-line but was being forced to pay for both routes so I gave up.
When we got to the check in counter the attendant was unhappy that we
were not on the flight already. I explained that we had been queuing for
about 1 ½ hours. She rushed us through and then stated that she would
not charge for the golf clubs as we were so late and this was done as a
favour to us. I explained again the queuing system was madness and it
was not our fault. We eventually ran to the gate, only to be told that
there were some 16-20 passengers still not checked in. (Still in the
check-in queue no doubt!). At Alicante. 16-20 of us had no luggage - it
had been left at Gatwick. It turned up two days later. We were not told
at Alicante that we could buy any toiletries or essential items, which
it seems we could do according to the Easyjet terms and conditions on
lost luggage. And to cap it all the cab driver couldn’t find our
apartment when the luggage turned up. So I had to drive 20 minutes to a
supermarket to meet him. A total disaster.
EasyJet review - by A de Souza
20 May 2007 Customer Trip Rating :
MAD-CIA. Arrived early, check in was fast. New and clean airplane, crew
are a little bit arrogant.
EasyJet review - by D Hodson
19 May 2007 Customer Trip Rating :
BRS-CDG. Both flights departed on time and arrived 15 minutes early. Flights smooth and legroom not
a problem for 50 minutes. Boarding group system seems to work just fine. Pointless purchasing speedy
boarding as bussed out to aircraft both ways. Flight crew attentive. What more does one want for
flights that cost £60?
EasyJet review - by Harry Albright
17 May 2007 Customer Trip Rating :
I don't understand why Easyjet has introduced a single queuing system
for all flights at Luton. When I flew out last Wednesday there were two
single queues snaking around. It took over an hour to get from the door
through security. Dreadful. Compare that to Geneva yesterday where they
have a huge number of self-service machines. I was checked in and had my
bag dropped in under 2 minutes. Other than that the flights both ways
were fine, with priority boarding strictly enforced at both ends. Flight
out on time, flight back about 20 minutes late, but it was the last
flight of the day, so delays are to be expected.
EasyJet review - by Michael Frank
15 May 2007 Customer Trip Rating :
LGW-CGN-LGW recently and a pleasant enough trip. Slight delays both ways
(lost staff security code to enter parked aircraft at LGW and a lost
passenger from that A319's previous trip at CGN ) but flight crew kept
us informed. Cabin crew seem cheerful enough doing their jobs and I for
one use easyJet several times a year without problems.
EasyJet review - by R Herbert
14 May 2007 Customer Trip Rating :
NCL-KRK return. It is a while since I have flown with easyJet and the
service standards have certainly become more business like. Gone are the
jokey PA announcements etc. Even though the 737 used was not new, it was
clean and tidy and would put others to shame. Slight delay each way -
ground handling mix up at NCL and ATC delay at KRK on the return.
Checked in early and got boarding group A - hardly any speedy boarders
so we were virtually first on. At Krakow group A and the speedy boarders
go together on the first bus anyway. My only grumble is that they ran
out of sandwiches before everyone had been served. Very professional
operation and no hard sell on board. Would happily use again and
recommend. Competitive prices too.
EasyJet review - by Chris Pye
14 May 2007 Customer Trip Rating :
LPL-CDG-LPL return. Both flights left on time and arrived ahead of
schedule. A319 aircraft clean and cabin crew friendly. With no hold
luggage I checked in online and printed out my boarding pass - no
problems. I paid the extra for the Speedy Boarding which worked well
although this remains the worst aspect of EasyJet review - would it really add
so much to the fare to provide allocated seats? Numbers could be
provided at the time of booking. Apart from this, I couldn't fault the
whole experience.
EasyJet review - by C Morgan
13 May 2007 Customer Trip Rating :
I fly EZY about twice a month out of STN and LGW mainly. They are much
better than Ryanair. I love the cheap but cheerful attitude EZY have -
they get you there no fuss no bother, and there is a surprising amount
of legroom on their A319s - havent tried their 737s for years though.
They are reasonably punctual, friendly, and you really cannot complain.
EasyJet review - by Simon Smith
10 May 2007 Customer Trip Rating :
LGW-MAD-LGW. I changed the return flight online a few days before, for
only £25 - I was very pleased with this, as with most other airlines I
would have ended up having to throw away the ticket. The flights were
fine although we were a bit late on the way out and there was not much
explanation of why. The gate staff did their best to enforce 'speedy
boarding' but it's quite difficult - other passengers (especially those
in the PB and A groups) tend to block the gate, and you need to be quite
assertive in order to get through. I don't know how they can solve this
problem.
EasyJet review - by Nick Francis
9 May 2007 Customer Trip Rating :
STD-NCL. NFlight was delayed arriving from Newcastle by about 30
minutes. Gate staff kept waiting passengers informed. Purchased speedy
boarding for £2.50 and was worth it. Got a decent seat near the rear
exit to be able to disembark first! Crew were young, but very
professional, and apologetic informing me that I'd have to wait for my
coffee as she didn't want to burn me by spilling it during the
turbulence! One rather silly passenger also decided that 1 minute before
take-off was the perfect time to rummage around in the overhead locker -
cabin crew told him in no uncertain terms that this was not the
appropriate time! Their menu has also expanded massively with tonnes of
drinks and hot & cold food options. Not the cheapest but generally
edible. Also changed my flight the day before for £28 over the phone,
which was no hassle at all. All in all, you pay for what you get and on
the London-Newcastle route you have limited other options: Jet2 from
Gatwick (very unsociable flight times and v. expensive) or BA now only
from Heathrow (excellent service, but their prices have increased
considerably in the last three years).
EasyJet review - by J C Richardson
8 May 2007 Customer Trip Rating : 
Gatwick-Valencia with EZY and was a little apprehensive of what to
expect, having never flown with them before. But my fears were unfounded
- prompt, efficient boarding, once on board we were delayed by 20
minutes due to a lack of available baggage handling staff (but the
captain regularly kept us updated via the tannoy), clean and tidy A319,
polite, friendly cabin crew... - fact nothing to complain about at all.
Upon arrival at Valencia passengers were able to disembark by both the
front and rear doors, meaning a swift exit into the airport. Overall
extremely impressed by my first experience of this airline and will
definitely fly EZY again.
EasyJet review - by J Chater
5 May 2007 Customer Trip Rating :
On a recent flight from Stansted to Bilbao, I paid an extra £10 for my
husband and me to use 'speedy boarding'. It went smoothly and I was
pleased to have avoided the crush. (We are in our sixties). However,
returning from Bilbao with the same 'speedy boarding' £10 surcharge
having been paid, the attendant who allowed the queue to progress down
the slope did not call out for us to proceed. We had arrived very early
and were sitting close to the gate where we remained when a queue began
to form. We went to the front of the line to explain but he replied in
Spanish that he knew nothing about this. Several customers near the
front began to demand that we went to the back of the queue. It was very
unpleasant and though we were allowed through and the girls at the
bottom of the slope checked us through as being entitled to this
'privilege', I was shaking from the effort of having to argue our case.
I did not enjoy the experience though everything else went well.
EasyJet review - by L Cadwallader
1 May 2007 Customer Trip Rating :
Liverpool - Palma return. Party of 4 including wheelchair passenger.
Quick check-in at Liverpool. Wheelchair passengers (4 on flight)
boarded first. Walking passenger with stick allowed off transfer bus
separately to climb stairs to plane before everyone else. Flight took
off 5 minutes early and arrived almost 15 minutes early. Cabin crew
friendly and attentive. Return flight almost as good, apart from late
change of departure gate and hold up between closing of doors and actual
take-off. Still arrived 10 minutes early. No sandwiches available,
however. Our disembarking delayed because message had not arrived ahead
of us that wheelchair transfer was needed, but al least we got to see
the cabin crew preparing the plane for its next flight and to chat to
the pilot and co-pilot while we waited! Another good experience with
easyJet. Senior cabin member was wearing new uniform - very smart and
more formal than normal easyJet outfits, but I hope it doesn't make the
staff themselves more formal.
EasyJet review - by R Figueira
24 April 2007 Customer Trip Rating :
LYS-CIA EZY7847 21st April. Ground staff in Lyon pleasant and check in was without any problems. I was given boarding
group A and was able to sit by the exit over the wings which gave me a bit more legroom. On board,
the flight attendants were very friendly. The captain came on the tannoy and apogised that he didn't
speak French or Italian but he gave a very thorough announcement in English telling us about our
routing and the importance of the safety brief etc. A young flight attendant (I think he was English
- the rest of the stewards were Spanish?) told us about the exit and what we had to to in an
emergency. He was very friendly even though the woman sitting next to me had trouble understanding
him because she was Italian. He used some "sign language" to help her. The head flight attendant
then welcomed us on board in English and French, his French was very good.
My seat was quite comfortable and I read the magazine which was very well written and has a section
at the back with information on all the destinations like places to eat and how to get to the city
from the airport. After we took off, the stewards brought out the trolley with food and drink. I just bought a
chocolate muffin and hot chocolate for €5. They were quite nice.
After that they did the duty free. I didn't buy anything but the head steward did a very good
announcement in French which wasn't annoying like on some airlines.
We landed only a few minutes late and the flight attendants said goodbye. We were guided into the
terminal by the ground staff at Rome who were very efficient.
Overall, I'm very happy that easyJet has started this route, it's very convenient for me and I will
definitely use it again.
EasyJet review - by David Johnson
15 April 2007 Customer Trip Rating :
Bristol to Nice with and can't fault the product. Check in quick and
efficient and staff friendly. Once on board the cabin crew could not
have been more attentive. Have also flown easyJet Switzerland and this
was also good although a little more formal.
EasyJet review - by Nigel Barnsley
12 April 2007 Customer Trip Rating :
MAD-LPL-MAD. On time. But both sectors fully booked so the scramble for
seats was fraught and chaotic with FAs staying well out it. Why don't
they introduce seat allocation? It wouldn't significantly increase costs
and it would certainly save time and stress all round. On the MAD-LPL
sector they ran out of food by the sixth row; apparently due to high
demand on the outbound and not being able to take on more at Madrid,
which seems odd as Barajas is their main hub in Southern Europe. FAs
perfunctory and not as friendly as usual.
EasyJet review - by S Persaud
10 April 2007 Customer Trip Rating :
Appalling flights - crowded, no allocated seats so the usual crush to
get on board, no leg room and I'm only of average height, overpriced,
very average food and beverages. Flights cancelled at Budapest airport.
No airline representative at the airport. Mixed messages from various
operators contacted in the UK by phone. No attempt to provide solutions
for travellers other than to book onto flights 4 days later. No
information about compensation offered. The cheap prices do not in any
way make up for the lack of service. Easy Jet have lost a customer
although given the responses we received from a variety of agents
employed by them over the phone they really couldn't care less - there
will always be someone prepared to put up with being treated like cattle
for a cheap flight. You're welcome to them.
EasyJet review - by Carlos Moreira
10 April 2007 Customer Trip Rating :
LIS-LTN-LIS. First time with Easyjet. Excellent service, on time both
inbound and outbound. Friendly staff and new B737-300. The only minor
downturn was the availability of only snacks and drinks for sale
(perhaps because this was the last flight of the day they ran out of
"real food" for sale). Nevertheless, in comparison to other low cost
airlines I have flown (Central Wings, German Wings, Monarch and Blue1)
would say they come at the top in terms of quality.
EasyJet review - by D Saad
4 April 2007 Customer Trip Rating :
LGW-Marrakech return. Easyjet offered the best price and on-line
booking was easy. Very efficient check-in on both legs. Staff polite
and attentive. There was a good selection of food on offer at a
reasonable price. Admitted you don't need or expect much on a three hour
flight.
EasyJet review - by George Neilson
4 April 2007 Customer Trip Rating :
Edinburgh to Madrid. Check in and boarding quick, delayed 45 mins on
take off, but Captain kept us informed. Cabin staff good, and aircraft
new and clean A319, however food onboard not good. Flight back boarded
on time and flight back on time with staff again attentive.
EasyJet review - by A Brown
4 April 2007 Customer Trip Rating :
Very competitive fares and fantastic flight times making it easier to do
a whole days business in Scotland. The turnround times are amazing and
if delays occur my experience has been that the staff do their very best
to get the plane back in the air as soon as possible. I am now an
Easyjet convert as long as I book well in advance the flights are great
value.
EasyJet review - by N Grady
29 March 2007 Customer Trip Rating :
CDG-LTN-CDG. Flying at it's worst. On our return journey we arrived at
Luton one hour before check in closed. Even though there were almost 10
easyjet check in desks, they had so many flights leaving at the same
time that they were completely submerged. Some flights got emergency
check in calls, however Paris didn't and by the time we got to check in
she took our bags saying we had missed our flight which is incongruous
to say the least. We then made a mad dash to security only to find
another huge queue staffed of course by non easyjet staff who were not
interested in our flight departure time or whether or not we missed our
plane. Half an hour later eventually through security we made another
mad dash to the gates only to find that our flight had still not been
attributed a gate number. After a further twenty minutes, now an hour
and a half after our scheduled departure time we were given gate 15. Has
anyone been to gate 15 at Luton? It is at tarmac level, you group into
lines according to your time of arrival at check-in and just wait. There
are no chairs to sit on, no refreshment and it is sweltering hot. 45
minutes later by which time many of us had taken to sitting on the floor
we finally got onto our buses. My final Easyjet experience.
EasyJet review - by Nigel Hirst
26 March 2007 Customer Trip Rating : n/a
LGW-INV-LGW outbound March 20th,returning March 23rd. In my opinion
Easyjet gets better. This was my second trip on this route, and in two
years the whole operation has got slicker, a lot more professional
(cabin crew in particular) and in my experience can't be faulted.
EasyJet review - by Krystyna Veerasamy
24 March 2007 Customer Trip Rating : n/a
EMA-Ciampino return last week. First time with easyjet and very
impressed with this airline. Boarding faultless, food snacks and drinks
on offer at reasonable prices. Leg room adequate. Plane new, and
washrooms could teach BA a lesson; relatively spacious. Flight
attendants pleasant and smiley. Would definitely fly with them again.
EasyJet review - by Ian Smith
20 March 2007
GLA-ALC-GLA and booked pre-boarding for my elderly parents, and for my
brother who has a broken leg. We did pre-board, after the speedy
bookers, but only onto the bus which then took about another 50
passengers from the international terminal across the apron to the
EasyJet gates for the scramble up the stairs to the plane. The same
happened at Alicante, surely EasyJet can get their pre-boarders safely
onto the plane before the stampede to get the better seats. All in all
very good flights, but please remember EasyJet your pre-boarders need
that wee bit extra time to get on board, the plane that is, not the
bus!!
EasyJet review - by M Preston
20 March 2007
NCE-LGW. Very short check in queues, about 10 people at each of 4
queues. We joined the queue that said 'All flights' and after a few
minutes the sign was changed to 'Luton'. The girl at the next counter,
whose sign said 'all flights' was rudely shouting at people for Luton
and telling them to join our queue, and telling other Gatwick passengers
they had to wait until the Gatwick sign showed. To put it bluntly, the
Gallic flair for inefficiency and rudeness turned a simple operation
into a chaos and nastiness as three check in staff contradicted each
other and argued in front of passengers. Once on board all was fine, the
usual efficient and polite service, apologies for the delay on departure
from the cockpit, and a smooth flight. Despite some inconsistencies in
boarding procedures, for example the maximum age of a child which
entitles priority boarding (we were told 10, 11, 12, by three different
people) I have nothing but praise for easyJet.
EasyJet review - by Matt Battersby
20 March 2007
STD-LYS-STD. Fly this route 2 or 3 times a year for family reasons.
Booked fairly late this time so did end up paying more than usual but
EZY continue to offer good value. Check in at Stansted very well
organised; despite the screens in the departure hall estimating a 20 min
delay the flight boarded early and left on time. Trolley service and
crew very good (knock spots off low cost rival on this element in
particular). Return equally good and new aircraft less than half full;
arrived 30mins early which helped us get ahead of Stansted immigration
scrum. Very good value.
EasyJet review - by Kevin Shanahan
20 March 2007
When the flights go well its a great airline cheap and generally
cheerful. When things go wrong Easyjet is out of its depth. Inbound
flight to Geneva couldn't land due to bad weather late at night. Found
out by phoning home before Easyjet told us at the airport. No help from
Easyjet staff to find a hotel for the night (Too late for tourist
information), no help to get transport to the hotel. Insufficient places
on flight next day so had to book a BMI flight. Two months after flight
still waiting for agreed costs to be paid despite being promised in
writing that payment would be made by 23rd Feb and I am expected to pay
premium phone line rates to chase it up or email customer services and
they will try to reply within 20 working days. Easyjet could very easily
do a lot better.
EasyJet review - by L George
20 March 2007
Flew Luton - Berlin and back. Flights both ways were on time, flight
crew were very good, even when dealing with the idiot opposite who
didn't want to move bags from the floor (emergency exit row) for take
off and refused to allow another passenger to use an empty seat because
'my jacket's on it' until the flight attendant intervened and told him
he couldn't have the jacket on the seat for take off anyway. Used Speedy
Boarder which worked well as I got the first two rows both ways which
meant that because I only had hand baggage I was off the aircraft and
out of the airport in 10 minutes. All in all a good flight and good
value.
EasyJet review - by G Evans
20 March 2007
BRS-FAO-BRS.
Bristol to Madrid return. Very impressed from start to finish. Easy
check in at Bristol and Madrid. Both flights were on time and the crew
were very friendly and helpful. The A319 aircraft was clean and seemed
very new. Captain kept the passengers informed of the location and
weather reports throughout the flight.
EasyJet review - by Keith Brant
20 March 2007
BRS-FAO-BRS. Excellent service and flights were on time both ways.
Speedy Boarding was certainly worth the extra charge. At Bristol we were
told to go to the front of the bus and on arrival at the aircraft only
the front door was opened of the bus ensuring speedy boarders were first
onto the aircraft. The return from Faro was even better with speedy
boarders being called by name to board the bus first and called off of
the bus first at the aircraft steps.
EasyJet review - by Ahmed Al-Zuhairi
20 March 2007
Luton - Istanbul - Luton. Both flights on 737-700. For outbound, arrived
to the airport 2hours 10mins before flight and got boarding group A.
Walked to plane but by the time we were on the staircase, people from
Group C and D had started boarding from the back of the plane. Still
managed to get 3 seats together for us. Return flight was even more
interesting. Arrived 2 hours before flight but got boarding group C.
this is because most Turkish arrive to the airport 3-4 hours before the
flight and not the recommended 2 hours Easyjet states. The 5 Speedy
boarding passengers were taken by bus to the plane alone. This was very
confusing as the flight was already 15mins behind schedule. Then group A
were taken to the plane by bus alone. The woman organising the boarding
then realised people were getting frustrated with her method of boarding
and so filled up the next bus with Groups B and C and the final bus with
C and D groups. Managed to get 3 seats again together as we were first
off the penultimate bus. Excellent experience.
EasyJet review - by J Kinder
9 March 2007
STN-AMS-STN. I flew with easyJet for a day trip to Amsterdam yesterday.
I was very pleased with both flights, check in very quick with friendly
agent. We checked in early so were in the A group to board, managed to
get the exit row on both flights which was a bonus. The flights all left
on time, if not early. The cabin crew were very friendly. The flight
time was only around half an hour and we landed about 25 mins early
coming home. For £40 return inc all taxes and charges, excellent.
EasyJet review - by John Oram
6 March 2007
STN-AGP-STN. At 0445 at STN check-in was highly organised and although
there was nominally one line per flight, an efficient and pleasant
supervisor was directing the trickle of passengers to each empty line in
turn. Our flight left a shade early and I was extremely pleased with
Speedy Boarding. I shall certainly pay for it again. Three runs of the
trolley as much as anyone could hope for on the outbound flight. Check-
in at AGP was again efficient. There was a block of desks for UK bound
flights and no silly restrictions on start time - check-in was as quick
as could be with about 6-7 destinations being served at about the same
time. Speedy Boarding was applied though I did not like to look over my
shoulder to see what kind of crowd control measures the gate staff might
have had to implement. It was a surprise to board a Titan (AWC) B757 and
its crew were not quite as jolly as EZY. It surprised me too that this
had come about as there were far too many people to go on an A319 and
EZY had obviously sold the tickets. Did they just hope they could
charter extra capacity? A short flight time meant more or less on time
at STN after the aircraft had been delayed inbound.
EasyJet review - by Lee Melbourn
6 March 2007
London Stansted to Estonia. Both flights on time, clean aircraft,
excellent friendly crew. One great difference between easyjet and other
low cost airlines is the crew do seem generally happy and actually
smile. It makes such a difference. Priority boarding is well managed.
EasyJet review - by Jeffrey Leong
6 March 2007
I have flown the airline several dozen times now, mostly STN-EDI but
have also STN to CPH and STN to GLA. Apart for some delays, it generally
worked well for me. I am pleased that Easyjet sees sense in being
flexible to not being too strict on the weight of the hand-luggage
(within reason) allowed on board compared to its major low-cost rival in
Stansted. Usually, I only have hand-luggage so I do not need to wait to
retrieve my bag upon arrival. I have not tried phoning the airline for
anything so I do not know how good or not they are on that. I have not
use their onboard catering sold on board - I would do so if they are of
better quality and value as Air Berlin's meals. I now avoid getting my
boarding card online early as I had done so previously because I had
always been given the lowest priority boarding (ie "D" boarding), which
did not make sense to me. I am also not keen on their new "Speedy"
check-in option which you have to pay extra. I just showed up and
checked-in early. If Easyjet wants more business/other people to fly it
frequently and regularly, it could encourage them to do so by perhaps
introducing "frequent flyer points" to collect or enabling them to buy a
book of "voucher" tickets at specially low fares.
EasyJet review - by Antony Davies
6 March 2007
LGW-MRS. Check in at LGW, functional and robotic Servisair agent. Flight
delayed for 1hr with no reason for the delay given by ground crew or
flight crew. In fact one would have thought the aircraft was flying
itself as not one word uttered by the pilots from boarding to
disembarkation. Light and airy brand new A319 with friendly relaxed
cabin crew. Lots of smiles. Easyjet magazine is always a good read, fair
selection of snacks etc at a price. Overall a good flight spoilt by
poor/non-communicative ground staff/pilots.
EasyJet review - by A Needs
3 March 2007
Bristol to Marco Polo. We booked well in advance and about a week before
the flight received a telephone call from Easyjet that the flight had
been cancelled but we could fly the day before. We had already booked
accommodation and I asked about having to pay for an extra night.
Easyjet would pay the extra provided we supplied them with the receipts.
We were a party of four and the extra night cost £126.00 for all of us.
I was somewhat sceptical but accepted the change of flight and updated
our hotel with the extra night. On our return I wrote to Easyjet and
enclosed the receipts, within two weeks our credit card had been
refunded. I cannot fault Easyjet.
EasyJet review - by Alan Wan
27 February 2007
LGW-BUD return. Great flight both ways purchased food and drinks which
was good value £3 for a beer and the lemon chicken on sundried tomato
bread very tasty. Flight out was 20 minutes late departing due to ATC
but was on time for the return journey. Flight booked several months in
advance for £65 great product for the money.
EasyJet review - by Kevin Shanahan
20 March 2007
When the flights go well its a great airline cheap and generally
cheerful. When things go wrong Easyjet is out of its depth. Inbound
flight to Geneva couldn't land due to bad weather late at night. Found
out by phoning home before Easyjet told us at the airport. No help from
Easyjet staff to find a hotel for the night (Too late for tourist
information), no help to get transport to the hotel. Insufficient places
on flight next day so had to book a BMI flight. Two months after flight
still waiting for agreed costs to be paid despite being promised in
writing that payment would be made by 23rd Feb and I am expected to pay
premium phone line rates to chase it up or email customer services and
they will try to reply within 20 working days. Easyjet could very easily
do a lot better.
EasyJet review - by L George
20 March 2007
Flew Luton - Berlin and back. Flights both ways were on time, flight
crew were very good, even when dealing with the idiot opposite who
didn't want to move bags from the floor (emergency exit row) for take
off and refused to allow another passenger to use an empty seat because
'my jacket's on it' until the flight attendant intervened and told him
he couldn't have the jacket on the seat for take off anyway. Used Speedy
Boarder which worked well as I got the first two rows both ways which
meant that because I only had hand baggage I was off the aircraft and
out of the airport in 10 minutes. All in all a good flight and good
value.
EasyJet review - by G Evans
20 March 2007
BRS-FAO-BRS.
Bristol to Madrid return. Very impressed from start to finish. Easy
check in at Bristol and Madrid. Both flights were on time and the crew
were very friendly and helpful. The A319 aircraft was clean and seemed
very new. Captain kept the passengers informed of the location and
weather reports throughout the flight.
EasyJet review - by Keith Brant
20 March 2007
BRS-FAO-BRS. Excellent service and flights were on time both ways.
Speedy Boarding was certainly worth the extra charge. At Bristol we were
told to go to the front of the bus and on arrival at the aircraft only
the front door was opened of the bus ensuring speedy boarders were first
onto the aircraft. The return from Faro was even better with speedy
boarders being called by name to board the bus first and called off of
the bus first at the aircraft steps.
EasyJet review - by Ahmed Al-Zuhairi
20 March 2007
Luton - Istanbul - Luton. Both flights on 737-700. For outbound, arrived
to the airport 2hours 10mins before flight and got boarding group A.
Walked to plane but by the time we were on the staircase, people from
Group C and D had started boarding from the back of the plane. Still
managed to get 3 seats together for us. Return flight was even more
interesting. Arrived 2 hours before flight but got boarding group C.
this is because most Turkish arrive to the airport 3-4 hours before the
flight and not the recommended 2 hours Easyjet states. The 5 Speedy
boarding passengers were taken by bus to the plane alone. This was very
confusing as the flight was already 15mins behind schedule. Then group A
were taken to the plane by bus alone. The woman organising the boarding
then realised people were getting frustrated with her method of boarding
and so filled up the next bus with Groups B and C and the final bus with
C and D groups. Managed to get 3 seats again together as we were first
off the penultimate bus. Excellent experience.
EasyJet review - by J Kinder
9 March 2007
STN-AMS-STN. I flew with easyJet for a day trip to Amsterdam yesterday.
I was very pleased with both flights, check in very quick with friendly
agent. We checked in early so were in the A group to board, managed to
get the exit row on both flights which was a bonus. The flights all left
on time, if not early. The cabin crew were very friendly. The flight
time was only around half an hour and we landed about 25 mins early
coming home. For £40 return inc all taxes and charges, excellent.
EasyJet review - by John Oram
6 March 2007
STN-AGP-STN. At 0445 at STN check-in was highly organised and although
there was nominally one line per flight, an efficient and pleasant
supervisor was directing the trickle of passengers to each empty line in
turn. Our flight left a shade early and I was extremely pleased with
Speedy Boarding. I shall certainly pay for it again. Three runs of the
trolley as much as anyone could hope for on the outbound flight. Check-
in at AGP was again efficient. There was a block of desks for UK bound
flights and no silly restrictions on start time - check-in was as quick
as could be with about 6-7 destinations being served at about the same
time. Speedy Boarding was applied though I did not like to look over my
shoulder to see what kind of crowd control measures the gate staff might
have had to implement. It was a surprise to board a Titan (AWC) B757 and
its crew were not quite as jolly as EZY. It surprised me too that this
had come about as there were far too many people to go on an A319 and
EZY had obviously sold the tickets. Did they just hope they could
charter extra capacity? A short flight time meant more or less on time
at STN after the aircraft had been delayed inbound.
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