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EASYJET review : 5 October 2009 : by Leslie Cadwallader (UK)

MAN-CFU-MAN. Have travelled many times with easyJet from Liverpool with no bother so maybe we jinxed ourselves by trying one of the longer routes from Manchester. No problems on the outward flight: there was the usual melee at the boarding gate but the boarding groups were strictly applied and as we were travelling hand luggage only we were Group A. Cabin crew were friendly, efficient and hardworking. Safety routine was interrupted when passenger stood up to look in overhead locker (checking if his mobile phone was switched off?) and so the chief stewardess made sure that the safety routine was redone from the start. Minor delay on departing because of negotiating for a slot, so approx 15 minutes late into CFU. Return journey, however, was seriously delayed and information was very slow to materialise. Not informed of any delay till well past departure time, but then we were told that the incoming flight was due to land at 00.05, instead of 19.35. A simultaneous text message from our daughter at home told us that the flight departure from Manchester was rescheduled for 21.50 UK time, which gave the flight only 15 minutes to reach CFU! In the end it arrived about 01.35 local time and we took off about 6 hours late. We were given free light refreshments in the airport restaurant, but no explanation for the delay was provided till we boarded the plane, when both the purser and then the captain attributed it to bad weather conditions (heavy rain and lying water) in Corfu rendering the runway unsafe. This had been compounded by the scheduled crew then running out of hours so a standby crew had had to be called in. It was true that the weather was bad but none of the other airlines had delayed their flights in and out. The captain was profuse in his apologies, however, and even at the end of the flight invited anyone still having concerns about the delay to speak to him personally. (I don't know whether anyone took up his offer!) Even greater melee around the departure gate this time, but again boarding was strictly according to group, even to the extent of separate transfer buses for each group. We seemed to be the only passengers with online paper boarding "cards" and were surprised when the boarding agent produced standard boarding cards to replace them at the gate. The flight itself went smoothly and again the cabin crew were affable and efficient. Considering the delay, there seemed to be no great discontent among the passengers, but perhaps the captain's PR campaign defused any possible aggro. I've since had e-mail contact with easyJet whose spokeswoman was again most apologetic about the delay but refused to be drawn on the reason why it was only easyJet which was affected by the bad weather. Our first hiccup with easyJet, therefore, but it could have been a lot worse and the captain's apologies did make a difference.

EASYJET review : 30 September 2009 : by W Brandoe (UK)

STN-AMS-STN. Outward flight fine - boarding not rushed and well-controlled. Crew good. Early landing but long taxi and remote gate meant a slower than perfect arrival. Return okay - everyone seemed to have checked in with hand baggage only, thereby getting group A. So even though we arrived before check-in opened- we got B. Result: three of us had to sit apart.

EASYJET review : 28 September 2009 : by Richard Brown (Malta)

Malta-Manchester. Once on board, an excellent flight in a three month old A320 which was fresh and clean. Good comfortable seat (emergency row) and a blessing it had no recline. In fact there is nothing worse than travelling in a tight seat, when the person in front reclines there seat, so in favour of this arrangement. Cheery crew, good choice of snacks, though some ran out and on-time arrival into Manchester. Only problem is Speedy Boarding. Great concept, though why can't ground staff make it clear to passengers that there is one queue for speedy boarding passengers and another for other passengers. Always leads to aggravation on boarding, though in Malta a bus is often used to get passengers to the plane. Therefore the moral of the story is not to be first to get through the gate, but first to know which exit of the bus is going to be parked nearest the planes steps. Take away the boarding problems and Easyjet has a great product.

EASYJET review : 28 September 2009 : by S Smith (UK)

LGW-ATH-LGW. I'm a regular easyJet traveller out of LTN and STN - my first (and hopefully last) experience with easyJet and LGW. Flight out was no problem. The return was hell. Flight 30 mins late - no big deal, as made up the time inflight. Landed at LGW at 11:45pm, taxied to the stand, then waited and waited. Nobody - incl the crew - knew what was going on. 10 mins later, Capt came over PA to inform us we had parked at South Terminal, but this was a North Terminal flight. So we would have to be taken to the North Terminal. But the connecting train had broken down, and we'd have to be bussed to North Term. But all roads at LGW, except one, were closed due to maintenance, so a huge backlog for the buses was happening. The earliest we'd expect a bus would be 30 mins from now. Waited 35 mins for 1 bus to show up; myself and 7 others were left behind because the bus was full. We waited next to the plane in the cold of midnight for another 25 mins for the bus to come back. Got to North Terminal, and the queue for Passport Control was enormous. Another 40 mins to get through to baggage reclaim. And the reason why our plane had been put onto a stand at South Terminal - because that's where that plane was going to be departing from the next morning. So to save money towing the plane from North Terminal to South in the middle of the night, easyJet elected to inconvenience an A320 full of passengers. I'll be sticking to LTN and STN from now on.

EASYJET review : 26 September 2009 : by B Diez (Italy)

BCN-MXP. Check in agents in BCN are a disgrace for easyJet , they were trying to enforce rules in a non logic manner and they managed to delay our departure by 30 minute while they insisted everyone put they duty free bags inside their single piece of cabin bag. The plane was only half full, maybe they should have considered that it made no difference on this flight since we were not space limited and just ensure an on time departure. Pay 10 Euros more and fly a decent airline where there won't be any underpaid ground crew trying to make a living out the commission they earn from excess bagagge.

EASYJET review : 25 September 2009 : by Pieter Boone (Netherlands)

AMS-GVA-AMS, flights on time, A320 clean and relatively comfortable. Crew professional and friendly. Booked speedy boarding which worked fine both ways. Prices for drinks better than at the airports I was leaving from. All in all very impressed.

EASYJET review : 24 September 2009 : by Lorenzo Pasquini (Italy)

MXP-CPH return. MXP Terminal 2 is better looking with better services and works are going on. I had no late boarding in both flights, a good service onboard and friendly crew on both flights. In CPH there is also the possibility to book a lounge.

EASYJET review : 22 September 2009 : by P Horrocks (UK)

GVA-LGW. First experience of so called low cost airline as BA flights were full on this Friday afternoon. You get what you pay for (although usually by booking ahead BA is cheaper once you add speedy boarding, pay for a drink, and a suitcase). An interesting experience though. But why do people pay for so called 'speedy boarding' when the whole boarding process is a shambles?

EASYJET review : 19 September 2009 : by Charles Rossiter (UK)

Berlin-LGW 8th September. Departure due at 1830. At around 1800 we were assembled at the gate and saw the baggage being loaded onto the plane. Only to be told that 'our' plane (the one outside at our gate) had been commandeered for a delayed flight to Rome. So as they loaded the baggage, they knew that the plane was not taking us to Gatwick, but did not tell us. We were told that the flight was re-scheduled for 0230 the next day. This despite the fact that several easyjet planes landed and left well before then and at least 5 landed and parked. So if they had been minded to, Easyjet could have quite readily flown us to Gatwick much earlier. As it was, we arrived at 0315 BST at which point travelling home was extremely difficult. I would be interested in hearing form any other passengers on this flight.

EASYJET review : 18 September 2009 : by D Morton (UK)

The whole process - from checking in to boarding the aircraft was the most stressful journey I have been on. Mad, unorganised queues - then after waiting for about an hour to be moved to another queue (meaning the first queue to be totally pointless). It's every man for themselves when it comes to boarding, felt like a cattle market! Would only recommend this airline to solo travellers who are willing to wait around in excessive queues for hour!

EASYJET review : 18 September 2009 : by J Cockburn (UK)

An eight hour delay caused due to a roster issue at Easyjet was made far worse because they had no staff to address the problem in Berlin even though this is one of their hubs. Local ground staff and passengers combined efforts to find out what the situation was did not succeed, as there was no-one at Easyjet base in Luton to answer questions (this included operational staff). The additional cost of travel caused by the delay mean a cheapish flight became an expensive mistake. Just don't bother with these guys - they let you down and don't give a damn about it.

EASYJET review : 18 September 2009 : by H Kaligian (USA)

I had a horrible experience with EasyJet in Lisbon. My husband and I were about to get on a plane to Madeira, and after checking in, paying the additional fees for our luggage, waiting 2 hours and then finally checking in and getting on the bus that takes you to the plane, we were pulled off the bus and not permitted to fly because I was pregnant. Apparently they have a policy that says pregnant women (over 20 some odd weeks) are not allowed to fly without written permission by a doctor. These terms are buried deep within their terms and conditions on their site. As an American having had NO issues with flying on other airlines, this came as a huge shock to us, and clearly was very upsetting. There was no way for me to obtain a doctor's note at that point and had to buy 2 tickets on TAP airlines to get ourselves to our destination. The staff was incredibly unhelpful - they took our luggage off the plane and left it at the lost and found, and refused to refund our money. If pregnant women are not allowed to fly, there should be a MUCH more prominent notice during the purchasing process on the site letting people know about that stipulation. Would've saved us a ton of unnecessary stress and money.