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Biman Bangladesh Airlines
4.4 out of 10  4.4 out of 10
78 reviews
 

 



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Biman Bangladesh Airlines Customer review :  22 April 2014 by Burgess Ian    (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We have just returned from a 2 week trip to Dhaka. 5th April, LHR-DAC delayed 3 hours. When a crew was finally aboard the lack of discipline amongst the passengers scrambling to get on as if it was going to depart without them delayed the fight still further. On this flight the cabin crew were fairly miserable but not as bad as some we have seen. The cabin lights, which are normally dimmed for take off, were not switched on again for more than half an hour into the flight. IFE was not switched on until around 1 hour into the flight - why, I cannot understand. Of course the scheduled turnaround in ZYL for onward to DAC was a joke in terms of timing as around 400 people trooped slowly off with their children and around another 300 trooped in for onward connections. Arrived in DAC about 4 hours overdue. Return flight direct DAC-LHR started with a drama. Arrived DAC to check in and were met by a check-in desk operator who seemed puzzled and asked us to wait as there was a problem. After 15-20 minutes of 3-4 check in desk staff discussing this animatedly over a console we were approached by a more senior check in operator who bluntly told us "You are not on this flight". Eventually, a younger member of the group pointed out to them that we were not stand-by passengers and that we had a confirmed booking. However, by this time someone had reallocated our seats. Eventually we received boarding passes. Flight was on time and had a newly recruited crew who were helpful, smiled, and even chatted. This flight DAC-LHR had a 12 year old allocated to the exit row 6 on one side of the cabin and a 6 year old and an elderly overweight lady in the equivalent row on the other side - more chaos for the cabin crew to sort out after boarding. If this airline wants to survive it needs to drag itself into the 21st century and stop running a Cattle Class service with updated training in customer services and a bit of humanity - especially the ground crews.



Biman Bangladesh Airlines Customer review :  10 April 2014 by A Masum    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-ZYL. ZYL-DAC-LHR. Flying with Biman for the first time was a great experience. Outbound flight LHR-ZYL departed 10 mins early. Aircraft was Biman's 3rd new Boeing 777 300ER (S2 AHM / Akash Prodeep) which was only 1 month old and was completely fresh inside out. Colour of the seats was a bit dreary but was comfortable with plenty of legroom. Staff were nice and friendly but a some of them need to smile a bit more. Food was excellent. Inbound flight from ZYL to DAC was delayed by 2 hours. Plane was in good nick which was Bimans first B777 (Palki). DAC-LHR was Bimans 2nd Boeing (Arun Alo) which was also pretty much clean until a few hours in to the flight were the toilets became a mess. I would definitely fly with Biman again when I travel to Bangladesh as it only takes 9.5 hours rather than 15 hrs should I have used another airline which requires changing aircraft's.



Biman Bangladesh Airlines Customer review :  7 February 2014 by Hasan Wahid    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

05/01/2014, BG108, DAC to ZYL. Business class flight departed on time, food was good but could be improved. Will be traveling with Biman again.



Biman Bangladesh Airlines Customer review :  10 December 2013 by R Bialek    (Sweden)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Dhaka - Kathmandu - Dhaka. This was the only airline going directly from Dhaka to Kathmandu. Outbound was on time but the plane was an old Fokker which should have been scrapped years ago. There was no electricity in the kitchen and we were server a cold "vegetarian burger". Going back a few days later, the plane was delayed for 6 hours for no reason. Once we landed in Dhaka it was 3 am instead of 6 hours earlier at 9 pm. No explanation, no excuse, no suggestion of free of charge airport shuttle was given. Nothing. One of the worst flight experiences.



Biman Bangladesh Airlines Customer review :  15 November 2013 by Chowdhury Didar    (New Zealand)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from Dhaka to London in October with new Boeing 777 on business class. To be honest wasn't that bad but they do need to look after their Business class passengers a bit more. Plane was new and entertainment was alright, most movies are outdated by least by 6+ months. Foods were okay just to fill you up, I found Qatar Economy food even better then Biman Business class. A lot of leg room, only thing I hated was when the announcement was made for economy class not to do this and that, it was broadcast throughout the plane. Overall I will fly again.



Biman Bangladesh Airlines Customer review :  30 August 2013 by P J Trebuchet    (UAE)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

DAC-DXB, August 18th. Shockingly expensive for quite poor product. Biman Business Class is without a doubt the most affordable upgrade all over the world (USD 400 for one way ), however you get what you pay and it's evident that such a service is less than EK economy class, which was USD 60 cheaper: poor, old and tired lounge at Dhaka airport, not less old and tired Airbus A310 as an equipment (which was continuing to Rome afterwards). No IFE on board, cheesy breakfast served (burnt fried egg, cold kangee, strange chicken sausage and sautéed mushroom tasting like sponge), and no espresso coffee available. Rude and unprofessional Bengali cabin crew. Definitely fly Emirates on DAC-DXB route.



Biman Bangladesh Airlines Customer review :  1 June 2013 by Shane Walker    (Bangladesh)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Due to no seats being available with Singapore Airlines, I unfortunately had to fly from Singapore to Dhaka with Biman, and so I at least booked Business Class. Flight delayed almost 4 hours without explanation, and very little communication from ground crew. Flight crew were reasonably attentive, but they really do need to learn to smile. The food was OK, but certainly not Business Class standards, and they had a very limited selection of drinks, and on-board entertainment (not everyone wants to watch Bollywood movies, and the screens were too small). The A310 aircraft was reasonably clean but really starting to show it's age. The toilets were a mess by the end of the flight even though it was less than 5 hours duration. Really, the only good point was the price i.e., Business Class ticket was half the price of an Economy ticket with Singapore Airlines. I certainly won't be flying Biman again unless I have no other choice.



Biman Bangladesh Airlines Customer review :  6 May 2013 by M Ahmed    (UK)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Heathrow - Sylhet. Departure delayed an hour, passengers created chaos as they fail to listen to instructions given by cabin crew. Cabin crew themselves need to smile more especially the female cabin crew. Overall, the new B777 is comfortable and entertainment is decent. Food is served twice but the quality could be improved, found the food to be quite bland. Sylhet airport itself is a joke, that itself is a different topic altogether. Overall for the price I paid I am fairly happy with the service.



Biman Bangladesh Airlines Customer review :  5 February 2013 by M Rahman    (UK)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Jan 2013. Heathrow - Sylhet return. Departure delayed 4hrs on flight out to BD. New 777 pleasant enough, toilets kept clean and food served twice. Cabin crew very attentive. Return flight, Sylhet - Dhaka, delayed by over 3hrs (got asked to be at airport for 4.30am. Flight left at 10.30am). Delay due to "fog". Dhaka - Heathrow. Plane pleasant enough, food edible. Not enough entertainment. No cartoons for children and very un-accommodating cabin crew. I flew with a 4yr old and 13month old and no baby cot was provided although specifically requested at check-in desk. Will not choose Biman in future. Although baggage allowance and direct flight is appealing the overall delays and service make me think I'm better off with an Emirates or Etihad next time.



Biman Bangladesh Airlines customer review :  21 August 2012 by Anhar Ali   (UK)

 

Trip Rating :  5/10

Score 5 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

April 2012 MAN-DAC-ZYL. Satisfied outcome but Biman need to improve the customer service skills of their air hostesses as they lack in manners and communication skills. When they are asked to give some water they usually ask another person. Another hostess comes looking for the person requested for the water but gives the water to wrong passenger. The boarding pass for ZYL-DAC and DAC-MAN are given together from ZYL but they do not do the same for MAN-DAC and DAC-ZYL. 85% of the passengers are travelling to ZYL but Biman is obstinate to land in DAC.


Biman Bangladesh Airlines customer review :  25 July 2012 by G Chew   (UK)

 

Trip Rating :  6/10

Score 6 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

In April I flew CCU-DAC and DAC-KTM. Both flights were delayed (the first for no reason at all - we boarded early, and the second as the crew were "stuck in traffic"). Check in was fine in CCU, but awful in DAC. They really need to hire a few more ground agents. Onboard service was fine given the short flights. I was impressed that there was a pre-flight drink, then a full (cold) meal served to KTM (90 min flight). The DC10 was old, but comfortable, the A310 clean and colourful, but rather cramped as it had 3x3x3 seating in the back, where most airlines have 2x4x2. Overall I had no problems with Biman. The flights were quite cheap (and changeable for free), and not too delayed.


Biman Bangladesh Airlines customer review :  12 July 2012 by Zain Ahmed   (USA)

 

Trip Rating :  1/10

Score 1 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

We flew from Dhaka to Kuala Lumpur. 7.15pm flight delayed and finally took off around 10.30pm. No staff visible, they came 15 mins before boarding. Provided satisfactory dinner with only option of coke. Dhaka airport itself is horrible, the restroom smells and there is no entertainment, only small duty free and one restaurant. Aircraft appeared to be new B777. The air hostesses were polite and helpful. Return flight from Kuala Lumpur to Dhaka delayed an hour. The connecting flight from Dhaka to Karachi was also delayed. Passengers were made to wait in the so called lounge at Dhaka airport. The lounge was noisy, the toilets dirty. Only one type of dinner served without any choice. Aircraft was small and overcrowded as there was no proper check on hand baggage. The behaviour of the air hostesses again rude. Overall it was a very poor experience.


Biman Bangladesh Airlines customer review :  11 June 2012 by Y Ahmed   (UK)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

Business class LHR-DAC-LHR on new 777. Great value for money! Check-in was fine at Heathrow, the plane took of on time. The interior was not as plush as other business class cabins, but at £870 return, who can complain! Seats were big enough and although not flat-bed, they reclined enough to be comfortable. I would suggest taking your own entertainment as the movie channels on offer were not good - especially for a 10 hour flight. Food was tasty enough. The cabin crew were not great but all I want is a nice comfortable seat, direct flight and food served once or twice! The return flight was pretty much the same. I would use Biman again but only on business class and only on the new 777's that they have.


Biman Bangladesh Airlines customer review :  8 June 2012 by Ashok Gangopadhyay   (India)

 

Trip Rating :  1/10

Score 1 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

We flew Delhi to Kuala Lumpur. The flight was at 11am, delayed and finally took off around 9pm. No staff were visible. Provided satisfactory lunch, poor snacks. Did not provide any tea/water. No arrangement made for passengers travelling with infants/kids. Luckily we were stuck in Delhi airport and not Dhaka. The aircraft appeared to be congested and dirty. The air hostesses were rude and unfriendly. Connecting flight from Dhaka to Malaysia was good and on time. The air craft was spacious. However, the behaviour of the air hostesses was same. Return flight from Singapore to Dhaka was also delayed, but tolerable. The aircraft was small and behaviour of the FA's rude. The connecting flight from Dhaka to Kolkata was also delayed. Passengers were made to wait in the so called lounge at Dhaka airport. The lounge was noisy, the toilets were dirty. Only one type of breakfast was served without any choice. The aircraft was small and overcrowded as there was no proper check on hand baggage. The behaviour of the air hostesses again rude. Overall it was a very poor experience.


Biman Bangladesh Airlines customer review :  11 April 2012 by J Bond   (Bangladesh)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

DAC-KAT. Delayed 4 hours due to aircraft shortage. Supposed to have a DC-10, but supplied with a much newer 737-800 aircraft. Seats were quite slim and there was dirt on the seat in front of me. There was also chewing gum stuck underneath the window, and the cabin crew were definitely not friendly. Food served was ok for economy. Return flight delayed by 2 hours, A310 wide body aircraft. Seats were much more comfortable, and the aircraft actually looked like it had been cleaned. Food was the same as on DAC-KAT flight, and quite good. Cabin crew were very friendly and even provided more food when asked.


Biman Bangladesh Airlines customer review :  9 March 2012 by Ihsaan Syed-Hussain   (UK)

 

Trip Rating :  6/10

Score 6 out of 10

Recommended:

Yes

Value for Money:

No

Cabin Flown:

Economy

Direct flight from LHR to Dhaka was brilliant. Delayed 2 hrs at Heathrow but arrived on time on new Boeing 777-300er. Air hostess's were friendly, the food cooked well. Problem started at Dhaka Airport during transit to Sylhet. Over 300 people, yet nobody received boarding passes in time. Made to wait 7 hours for a flight and another 2 hrs at the gate. Arrived in Sylhet at 21.00 - scheduled to be 11 am. Delayed and stranded in Dhaka for 8 hours. On the return no significant issues. Arrived back in UK on time.


Biman Bangladesh Airlines customer review :  28 February 2012 by Ruhel Rahman   (UK)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

MAN-ZYL-LHR return. Staff were excellent and attentive. Extra legroom compared to previous planes. Food was served regularly and was tasty. Direct flight to Dhaka took about 10 hours, quick transit to Sylhet, about an hour to leave complete with baggage. Return journey; on the morning of the flight from Dhaka, we took a F28 from Sylhet and got both boarding passes, so no second wait for passes at Dhaka. Arrived LHR at 4pm.


Biman Bangladesh Airlines customer review :  8 February 2012 by Abdul Ahad   (UK)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

I have travelled this airline twice now and its been a disaster. Both occasions were delayed 3/4 hours at Heathrow and that's just the beginning of our problems. No explanation, staff do not answer questions. Once we boarded there was no food or drink for 3 hours. We had to argue with stewards for food and when it did arrive it was not properly heated. The service off and on the plane was diabolical. Landed in Dhaka late - it took 3 hours to get boarding passes. There is no queuing system or any security to direct people. There is 400 people trying to get boarding passes from two people who are most unhelpful and incompetent. Another delay due to problems with transit and now I have been on route for two days.


Biman Bangladesh Airlines customer review :  19 January 2012 by F Ahmed   (UK)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

LHR to DAC via Manchester on new Boeing was great landing 30 min early. Return was direct to London also 30 min early. Outgoing had 3 seats to myself so slept well and on return seat next to me was empty. Food, entertainment and crew were good. My first direct flight to Dhaka, always flying Middle Eastern carriers so no time wasted in transit. Price also very good for flying on 24th December.


Biman Bangladesh Airlines customer review :  9 December 2011 by U Jacobs   (UK)

 

Trip Rating :  1/10

Score 1 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

The level of chaos and basic customer service is diabolical from the minute you check-in your luggage. I got shouted and pointed at in a threatening manner by staff ushering the queue at Heathrow. The flights, when paid for were direct but 5 minutes before the plane took off the pilot announced a stop over. It's the first and last time with Biman.


Biman Bangladesh Airlines customer review :  8 September 2011 by A Ali   (UK)

 

Trip Rating :  2/10

Score 2 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

HRW to ZYL Economy Class. Poor leg room and service. Only positive was direct flight to ZYL. Customs at ZYL was hectic. Day of departure from ZYL was even more hectic, our flight on screen was shown as 3 hr delay, yet was loading passengers downstairs on time. Poor communication, this followed on in Dhaka transit, immigration and hotel stay. Final flight took off on time, arrived ahead of schedule in HRW. Biman Q class seats was so uncomfortable, had to place towels for extra cushion.


Biman Bangladesh Airlines customer review :  9 March 2011 by John Woodman   (UK)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

London Heathrow to Dhaka. We paid for a direct flight but two days before our outward journey we had an email telling us we were going via Dubai and Syhlet (two stops), our return trip would be direct. After one day of being in Dhaka we had another email telling us the return journey was now with two stops. Another negative was that we had to reconfirm our flight and when I phoned to do this we were instructed to report to the main office in down town Dhaka and we were uptown Dhaka, so one hour to two hours each way and a two hour queue to achieve something that took ten minutes and could of been done with a phone call wasted the whole day for us. Flights had enough leg room, staff were friendly and attended to requests, food was fine. Check in and boarding was hassle free and with out incident.


Biman Bangladesh Airlines customer review :  17 December 2010 by Zikri Fuad   (Malaysia)

 

Trip Rating :  5/10

Score 5 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Kuala Lumpur-Dhaka-Jeddah return, the cheapest tickets available for that route. KUL-DAC flight on time, and also DAC-JED. The return flight was a little delay that resulting our connecting flight had to wait for us. Generally, if you expect too much from this airline, you will be frustrated. However, if you don't expect anything more than to reach the destination at the cheapest price, Biman Bangladesh Airlines maybe the answer. The food was good, staff service was below average.


Biman Bangladesh Airlines customer review :  7 October 2010 by Sahedur Rahman   (UK)

 

Trip Rating :  4/10

Score 4 out of 10

Recommended:

No

Value for Money:

Yes

Cabin Flown:

Economy

LHR-DAC-ZYL return on leased Boeing 777. Nothing special. Same old problems flight delayed. Poor service from flight attendants, you only saw them when the food was being served, no smile - seemed like they were forced into doing the job. After service they happily disappeared until the next service. Only two meals served which were the same. No refreshment in between meals. IFE rubbish same programmes in Bengali repeated. Toilets blocked half way through the flight.


Biman Bangladesh Airlines customer review :  20 April 2010 by J Hussain   (UK)

 

Trip Rating :  3/10

Score 3 out of 10

Recommended:

Yes

Value for Money:

No

Cabin Flown:

Economy

LHR-DAC-ZYL, DAC-LHR. LHR-DAC flight on leased Boeing 777. It's an old aircraft by the look and feel of the cabin, but much better than Biman's A310s. On this 9.5 hour flight there was no refreshment at the start of the journey. Only after 2-3 hours we had our first meal which was so small I was left hungry. Second meal served 2-3 hours before landing - again not enough. The cabin crew were standard - nothing extraordinary or not too bad either. IFE is rubbish - limited shows are repeated in multiple languages which can be boring on long flights. Toilets become a mess because it seems that most of the passengers do not know how to use toilets. On landing on the return journey at Heathrow, people got up and started getting their hand luggage way before the aircraft came to a stop! Overall, the only reason I would fly Biman is because its LHR-DAC direct flight - if only BA kept the direct route I would have flown BA.


Biman Bangladesh Airlines customer review :  29 March 2010 by Mehtab Rahman   (UK)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

LHR-DAC Business Class on Biman's newly leased B777-200ER ex-Singapore Airlines aircraft. Quick check-in at LHR T4, however no priority luggage tagging for J pax. Biman uses the 4 Deck Lounge (formerly Holideck) which has an excellent glass observation deck of the active take off runway on the top floor. No priority boarding for premium pax. Onboard, well maintained J class cabin, functional seats (rare in my past BG experiences) and spacious cabin. Seats are ex-Singapore Airlines regional seats which are a massive improvement to previous J class seating. Cabin crew okay, slightly friendlier than in the past with a smile thrown in occasionally - otherwise keen to get on with service quickly. Amenity kit provided. A dinner and breakfast service offered which were passable. IFE with 9 channels on PTVs showing a English and Bengali movies plus old documentaries. Arrived in DAC early, dedicated immigration counters for J class pax. Baggage on belt within 15 minutes, although the inefficiency at DAC meant they were quite slow to load bags onto the belt. Overall a much improved experience on board the new Biman aircraft - good fares, direct flights and much improved ground and inflight service. Definitely a 3 star experience.


Biman Bangladesh Airlines customer review :  29 March 2010 by S Islam   (UK)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Sylhet to Dhaka on A310. Onboard handed juices and some sweets which we declined. Some cosmetic changes since my last flight in August 2007 (domestic only). Attendants seemed to be polite and had a smile on their face. On arrival at Dhaka (newly named Hazrat Shahjalal the same day) we were bussed to the terminal and was through security and outside the airport within 15 minutes. Overall the journey fulfilled its purpose, getting me from ZYL to DAC with minimal fuss. Long haul I hear is a completely different story.


BIMAN BANGLADESH customer review :   15 February 2010 by M Abdullah

Customer Rating : 3/5

3 Star Rating

Dhaka to London direct without stopping in Dubai on new Boeing777-200ER which is on lease with Biman. This has been the most improved flight that i have taken with Biman only because the airline has acquired a new aircraft. The service by flight attendants could have been better. The toilets became blocked as is so frequent on Biman Bangladesh flights.


BIMAN BANGLADESH customer review :   17 July 2009 by T Shahnewaz

Customer Rating : 3/5

3 Star Rating

Dhaka to Kathmandu was pleasant. The re-arrangement of cabin was quite good although it was an ageing DC10. Flight attendants also satisfactory and food for 1 hour journey was just fine.


BIMAN BANGLADESH customer review :   27 April 2009 : by Hussan Tahlil

Customer Rating : 2/5

2 Star Rating

LHR-DAC-ZYL/DAC-LHR. What a terrible mess - no entertainment, nothing. Was hungry for ages yet there was no food. I won’t fly with Biman again until they get new aircraft. Enough is enough and there are limits of mismanagement. The whole airline is in chaos. Bad seats and cabin staff make life even harder as they lack true sense of customer service and professionalism.


BIMAN BANGLADESH customer review :   15 April 2009 : by M Trachsel

Customer Rating : 2/5

2 Star Rating

Dhaka-Sylhet on A310. The flight comes in from LHR via DUB, and most of the passengers remain on board for the last leg to Sylhet. When we boarded the flight, the smell and chaos in the cabin was overwhelming! Finding a Seat was very difficult, there were people sleeping over two seats or other seats were full with baggage or rubbish. I had to wake up an old man to get access to a window seat in the rear of the plane.


BIMAN BANGLADESH customer review :   24 December 2008 : by I Wong

Customer Rating : 1/5

1 Star Rating

KUL-DAC-DXB-LHR. Flight from KUL was scheduled to depart at 18:30, but was delayed until 20:15. At 20:45 annoucement was made for further delay, all passengers were given free dinner at a KLIA restaurant. After dinner, we returned to departure gate, but was told gate would be opened at 23:00. At 23:00, told again the flight would be delayed until next morning, due to technical problem of the old A310. We were provided rooms at Airside Transit Hotel based on the basis of 2-3 passengers sharing a room. Morning call at 05:45 after a mere 4 hour sleep. went to departure gate 37, but was told changed to gate 11. Sitting inside the departure room, waiting for hours as we were told that pilots were testing the aircraft at the moment. Finally, departed for DAC at 09:00, after a 14.5 hours delay. No apology was offered onboard. Cabin crew weren't professional. After meal service, they disappeared and you have to find them if you need anything. The taste of the meal served was ok, but presentation was poor compared to other airlines. Arriving at DAC with the thought that I had already missed my connecting flight to LHR. But was then told that the connecting flight to LHR was also delayed due to unavailability of aircraft. I soon boarded the same aircraft that flew me from KUL to DAC to LHR one hour later. Flight to LHR stopped at DXB and was fulled with Bangladeshi workers heading to Middle East. No entertainment, inflight magazine and alcohol offered onboard. From DXB to LHR, luckily there were just 20-30 passengers. Since there was no inflight entertainment onboard, most passengers were either sleeping or talking to friends sitting beside them. Arriving at LHR after 6 hours delay. Generally, a low-rating airlines which really need to improve (get new aircraft and new management) if they want to survive in the aviation industry. Was the cheapest airlines to fly with from KUL to LHR, more than half of the MAS standard fare. Not a pleasant experience with the delay.


BIMAN BANGLADESH customer review :   30 October 2008 : by S Choudhury

Customer Rating : 1/5

1 Star Rating

London-Dubai-Dhaka-Sylhet (ZYL), flight stopped in Dubai for an hour. Crew didn't allow anyone to get off the plane claiming that Dubai airport authority refused passengers to get off (thats what one hostess told my mother)! Fresh crew then came on board while cleaners cleaned toilets and hot and bothered passengers twiddled their thumbs in despair. Interior of plane was falling apart. Plane landed in Dhaka and everyone was herded off onto another plane bound for Sylhet (40 mins away) although the same plane was meant to have flown them to their destination. No refunds, no explanations. Return journey on 24 Oct 2008 was the same. This time, one of the flight deck officers was frank enough to tell them that the reason they never allowed passengers off in Dubai was because some of them get lost in the airport. I can only assume that this delays the flight and costs Biman money. Who knows what the real reasons are. Regardless, rude staff, shambolic airline, no information. Plenty of other alternatives out there. Uk holidaymakers still fly Biman because of their large baggage allowance and because it flies to Sylhet (most British Bengalis hail from Sylhet).


BIMAN BANGLADESH customer review :   22 September 2008 : by Mamun Malik

Customer Rating : 1/5

1 Star Rating

LHR-DAC-ZYL DC-10. Check in was quicker than expected at LHR, though flight left LHR an hour late with no explanation. Plane was old and falling apart, seats very uncomfortable and many tray plates missing or not working. At DAC, we were made to wait almost three hours in a cramped gate room, as a flight from Dubai had passengers also connecting to Sylhet, who would join our group of passengers - no information was given, many passengers figured this out afterwards. Flight to Sylhet was ok, Biman staff just headed us into the plane as no seats are allocated, thankfully a short 40 mins flight so gave little time for problems to occur.


 


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