Biman Bangladesh Airlines

We recently flew by Biman Bangladesh with our 4 year old son and 6 month old baby - all I can say that it was an absolute nightmare from start to finish. We had requested a cot which we did not get. Met by rude unhelpful cabin crew and were in a filthy plane - on the return trip we were told that we were not on our flight because we had to re-confirm ? We are professional people with jobs to come back to not idle people who can stay for a few extra days/weeks! In Dhaka the staff were even more rude and to make things worse thay tried to make my 4 year old son sit on his own away from us - this I am sure is illegal and caused us a huge amount of stress !

I have flown Biman on the London-Dubai route many times. My belief is that service provided by Biman 20 or even 10 years ago was far superior to the service currently on offer. The reasons for this is that the DC-10s in use were younger at that time - cleaner and smoother. The main problems with Biman are that it has failed to modernise it's old fleet (root of all delays) failed to introduce modern in-flight entertainment (seatback videos) failed to address unprofessional hostesses failed to deal with it's corrupt booking officials and above all failed to appreciate the loyal customers which have kept it flying. I fly to Bangladesh regularly and since 1997 have been using Emirates which is truly a world class airline.

Flew BG from Dhaka to Calcutta. The 737 (new to BG) was a filthy mess - all kinds of substances could be found on the seat pockets in J class. Legroom in J class which has a 3x3 seating was horrible. Food comprises of a box rudely thrown out at you. Dhaka airport is a nightmare and the airline hostesses just do not care.