Air New Zealand Passenger Reviews and Air New Zealand Customer Trip reports

AKL–NAD, 777-300, Business Premier. Check in was through express kiosk and dedicated lift to immigration which was quick and efficient, Auckland lounge was terrible and the only hot option was runny scrambled eggs and hash browns which were inedible, coffees so bad I couldn't drink them. Boarding was quick and efficient with priority boarding. Cabin crew were excellent on this flight, food and wine was fantastic also. I couldn't fault the services and friendliness of the crew. Entertainment was excellent and plane was clean and tidy. Business premier is a great product, seating was very comfortable also.

AKL–SFO in Economy. Air NZ use older refurbished 747-400 aircraft on this route. Seating layout is fine and while plane was almost full we had spare seat between wife and I on right side of aircraft. Seat is comfortable to sit in only complaint is that arm rest doesn't fold back fully into seat plus cant raise the outside arm into aisle like you can on other designed seats. All Flight attendants were excellent, friendly and service was great, nothing to much trouble. The In-flight entertainment is very good with loads of movies and TV shows to keep you occupied. I like this flight it leave in the evening at about 8pm you get a nice meal a wine or two and some sleep. Nice breakfast served 2 hours from landing and flight touches down at 1200 local time with all afternoon ahead.

Aircraft to LA. and onto London in Business Class was appalling. My area and seat had food scraps, the vents down were I was lying and was dusty. The dwelling under the TV arm was black with dust. Never ever have I felt so uncomfortable. I have flown business class every year for past ten years on Air New Zealand, everything has changed.

Four legs in last 6 months, AKL-LAX, LAX-London and return with a couple of months in between latter. I wrote a review of first flight because the crew were so incredibly bad. Now I am glad to say the later three were wonderful, particularly the last flight home. The crew were charming, helpful and cheerful. The food was fine and I am glad to say AirNZ redeemed itself for me. I always travel economy as I can't justify the extra expense for 12 hours semi comfort, and rarely find it makes any difference in service. I don't think the new seats are very comfortable as there is no support for the small of your back if you are tall. Might just be me. The leg room is good though.

Flew Auckland - London (via LA) in Business Premier on 777-300. Koru lounge was great - good ambience, large, good drinks and food and free wifi. On board - fairly full cabin but didn't feel crowded. Had seat 1A. Slightly irritated that when i showed my ticket as I boarded, the FA assumed I was going to economy and had even started to indicate that I should turn to the right and had to hastily backtrack when they realised I had a BP ticket! Seat was very comfy and easy to change from seat - bed. Liked the fact I could have the seat back on take-off. As a bed, it is very comfy with lots of room (although I am relatively short at 5ft 5). Very soft although couldn't get much sleep as was either too hot or too cold. Food - very nice - small portions but everything was delicious. Accompanying wine well suited. Entertainment - quite good although a lot of the TV shows didn't have complete seasons which was a shame. Didn't watch any of the movies - but a good choice however. Overall, very good - would definitely use ANZ again.

SYD–WLG, A320, Works Deluxe. Check in was quick and efficient, Sydney NZ lounge has great selection of food and beverages although lounge is looking very tired. No priority boarding. Cabin crew were there to do their job and nothing more. Tasman service has deteriorated even more and Air New Zealand are winning the race to the bottom. Entertainment was good and plane was clean and tidy. For price of ticket really not worth it considering other airlines have full service business class products for just a fraction more of the price of works deluxe.

Auckland to Brisbane. They provided tea and coffee only, no meal for a 3 hour flight, you had to purchase it and only could purchase via a credit card. I ordered a bap which was ridiculously overpriced at $8.00. It was hard and certainly not fresh. I had to get a connecting flight to Rockhampton flying Qantas which is only an hours flight and no sooner had the plane taken off they served lunch. I will never fly Air NZ again, they are one of the most expensive airlines and yet they don't provide food.

We recently travelled to Auckland from Adelaide and 11 days later returned to Adelaide. My husband had recently had surgery and so we asked for assistance. We could not find fault with the excellent service we received. Everyone was most helpful and courteous. We really appreciated the help we were given.

We flew from Shanghai to Tahiti with stopover in Auckland for our honeymoon in October. On our return flight we checked in at Papeete airport in Tahiti and were told there were no seats next to each other on the second leg of the flight from Auckland to Shanghai. We were checking in 8 hours before that flight! Told to go to service desk at Auckland airport when we arrived to see if they could re-arrange seats. Ground staff told us they would try to get 2 seats next to each other and we should approach them at the gate 45 minutes before the flight departure. When we arrived at the gate we were told to sit and wait. Then boarding started and we went over again to check progress, we did not want to be the last passengers to board since we had suitcases that needed to be put in the overhead compartment. In the end of course they did not seat us together.

2 NZ flights to San Francisco in the last month both in Premium Economy for the first time with this airline. Flight to San Francisco from Auckland was superb with superb cabin service from flight attendants. There was a downside to this however as my expectations of the same standard on the return journey were high. On this occasion I was sorely disappointed. Same seats, same cabin but the service was only average. It was a great disappointment and I would have to say to others the journey experience is highly dependent on the crew you strike at the time. We know you can do it from our first experience and from the assistance offered by other crew members on our return. We had to seek that on all occasions which was rarely the case on the outward bound journey. Would I use the airline again - yes and hope I found the same level of service as I was fortunate to do on my first journey.

I flew from Auckland to Fiji NZ56 on 3 November. I have not flown Air New Zealand for a long time and I was definitely impressed. The flight was good, the cabin staff excellent, the meal was enjoyable but best of all was the safety briefing film. I have not laughed so much for a long time.

I purchased a return flight Works ticket from Auckland to Brisbane. A Works ticket should include entertainment and a meal. On the Auckland to Brisbane Virgin codeshare flight I was not provided with entertainment. On the Brisbane to Auckland leg I was not provided a meal. So by the time I got home I hadn't eaten in 14 hours. When I complained on the Air New Zealand website I got an automated message saying I would get a response in 72 hours. Three days later I received another email saying I would have to wait between 10 and 15 days for a response. To have to wait potentially four weeks for a resolution is disgraceful.

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