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Air New Zealand Passenger Reviews and Air New Zealand Customer Trip reports



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Air New Zealand Customer review :  16 January 2014 by Anders Pedersen    (Denmark)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SYD-AKL-NAD-AKL in Jan 2014. All flights on 777-300 with herring pattern arranged “space-seats” in business (and eco+?). All flights on time. Aircraft clean, staff neat, and all flights on time. Food good. Lounges very good in all three airports visited. Only the lounge staff could improve. On board the planes a similar attitude: FAs appear to be very local, somehow managing to disrespect passengers by being by far too familiar, and too self- confident doing too much talking for nothing and on the verge of being intrusive. All FAs (except a single one) were clearly ageing, over the hill, and that shows. Order details were forgotten during the lengthy chat sessions which at times were embarrassing or painful. On the outbound I had 13 hours transit in AKL and no hotel was provided as this was a regular schedule time gap! They also managed not to reload my bag to NAD and it remained in AKL. Arrived 28 hours later to Suva upon filling forms and lots of confusion and phone calls.



Air New Zealand Customer review :  14 January 2014 by Tran Huy    (New Zealand)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Traveled HK-Auckland on 10 Jan 2014. Aircraft was a B777-200. The interior was quite old. Food choices were limited in quantity and since I was sitting at second to last row (64), twice both dinner and breakfast I was left with whatever available and none of them suited me. Air NZ does not provide toothbrush and toothpaste which are available on Cathay Pacific and Singapore long haul flight. In terms of in-flight entertainment, movies were out dated. My audio socket was dead on the right output. Air NZ stewards seem to be over casual. The most irritating thing was Air NZ allowed only a single piece check-in baggage where Cathay Pacific and Singapore allow two.



Air New Zealand Customer review :  14 January 2014 by Mark Gibson    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MAN-LHR-LAX. Flew Christmas day from Manchester to LAX via Heathrow using Virgin's 'Little Red' service to Heathrow then onto LA using ANZ's premium economy 'spaceseat' product. Check in at Manchester terminal 3 was quick and painless, our bags were checked in by Virgin and went through to LAX even though our main flight was with ANZ. After arriving at Heathrow and checking our gate number it was time to board. I find that ANZ excel in this area in PE. We were boarded as priority passengers right after business class. In their PE cabin its essentially just economy with extra legroom whereas I find ANZ really do differentiate with their premium customers. Onto the plane and as always its spotless, I am always impressed at the friendliness of the cabin crew and the spaceseat itself. Yes this seat does not fully recline but this is not a business class cabin and more importantly is not a business class price! After a smooth take off and tasty dinner (both my partner and I opted for the lamb and it was very tasty) it was time for a few glasses of wine before they dimmed the cabin lights. I have seen comments that say drinks can take a while using the touch screen service. I usually just go and get my own drinks, in this case the flight attendants are more than happy to let you pick anything you want. So a few glasses of wine later and a decent sleep and the cabin lights are slowly brought back up to full before breakfast is served. Finally we arrive into LAX 30 mins ahead of schedule. Once through immigration our bags are already waiting for us as they are labelled 'priority' and so are one of the first off the conveyor. If you are expecting a business class seat (i.e fully flat) then ANZ's 'space seat' isn't for you, however neither is the price. I paid just over $1600 for my return ticket and at that price this flight was an absolute bargain. Compared to anything else that's out there the ANZ's premium economy cabin is head and shoulders above its competition both in terms of the product itself and the quality of its staff. Its just a shame they don't fly to more destinations as I believe the only thing keeping BA in business is their routes, it certainly isn't their service based upon my last trip in PE with them. If you are taking the long flight from the UK to LAX and have a few extra dollars to spare then go for this flight, it makes an unbearable experience (11 hours in a metal tube) actually pretty fun!



Air New Zealand Customer review :  9 January 2014 by Chris McQuaid    (New Zealand)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Two trips AKL-CHC-AKL and one AKL-WLG-AKL in the last three weeks. I'm pleased that they've gone back to the Lord of the Rings safety video - grabs your attention much better than any other I've seen in recent years. Information from flight deck good apart from one sector, where the First Officer seemed to be whispering. No problems with the flights themselves - my only grizzle is about the automated check-in machines. On two of my Christchurch legs the machine wouldn't print a bag tag, so I had to join the long queue to get one from the manned counter. There also seemed to be some in both Auckland and Christchurch that weren't working.



Air New Zealand Customer review :  8 January 2014 by P Jones    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LAX-AKL, Premium Economy Spaceseat. Seat large and very comfortable for 6ft, 100 kg male. Tilt / recline took a couple of attempts yet once learned quite simple. Loved the no recline from seat in front. Legroom was more than enough. Sat in middle seats with partner, more than enough room for a couple. Enjoyed middle armrests as table. Seat most impressive for this class of travel, highly recommended. Entertainment system didn't have a large selection of movies although with so many internet/ on demand systems at home these days I am finding this is the case with many airlines. Service fine although nothing special, ordered drinks from entertainment screen menu always took a while to arrive. Food was fantastic although dessert is served before main. Avoid seats near toilets as a queue often forms. Overall a fantastic way to fly. Would be great if more airlines offered the spaceseat.



Air New Zealand Customer review :  7 January 2014 by D Kusiak    (Sweden)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight from Nadi, Fiji back to Auckland on 767-300 on Nov 2013. Plane very old and dirty. Awful smell from the rest room the whole flight. Exit seat - absolutely not worth the money. Food quality and service below average. The price for the flight ticket was very expensive. No air miles for those flights in Miles and More programme.



Air New Zealand Customer review :  6 January 2014 by M Stringfellow    (Australia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Sydney - Auckland - Queenstown return. Tran Tasman was okay. I know cabin crew seem to have a tough job, but at the end of flight was bombarded by crew asking for performance reviews to the cabin manager. Got a tad much after a while. Food pretty poor Auckland - Queenstown return. A small cookie and a tea for a 1 hr 45 min flight. Also in close proximity to screaming toddlers - the cabin crew gave out ear plugs but hey what can you do. Return trip in Premier sort of lacked the "refinement" of say Qantas or Cathay. Sort of too relaxed and friendly. Wouldn't go Business again for that short distance again.



Air New Zealand Customer review :  6 January 2014 by S Adlama    (USA)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

AKL-Nadi. Business Premier. Smart 777-300 felt roomy and the interior modern. It was a short 3 hour flight through to Nadi which I was looking forward too after 2 weeks in NZ. The Lounge was Ok and well serviced but very busy. The Qantas Lounge is a letter better and comfortable. Boarding was smooth and the crew welcomed us by name, which is a great touch. Service was professional, friendly and somewhat quick to the point of being a little hurried. The NZ wines and meal was excellent. The seat is great especially when I managed to get a 60 min nap in prior to landing. You can't beat the privacy but it comes at a cost of being social when traveling with a partner. I am not sure if this would be my first choice from LAX-AKL as a re-branded south pacific airline was better in the all round. Air NZ is still a great airline product though!



Air New Zealand Customer review :  6 January 2014 by Diane Bull    (Australia)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Premium economy LAX to Auckland. The Spaceseat looks impressive, but was disappointed to find it quite grubby, wet wipes to the rescue, sealed travel blanket covered in food bits, quickly replaced by staff. I loved the seat quite comfortable, taller traveling companion found it very restrictive to finding a comfortable sleeping position. Cabin full but quiet, nice staff, all helpful. Food was very disappointing, fish was just warm, not heated properly, salad had died many days ago. Dessert served before dinner, economy style food with a bit of extra garnish. No tea or coffee after dinner, wine service was just a drinks trolley as per economy. Aside from the food, all in all more pleasant than economy, but IMO lacked the finesse and polish many other premium services offer.



Air New Zealand Customer review :  3 January 2014 by Terry McKenna    (Australia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Trans Tasman A320. Economy class. In many ways ANZ are a great airline. But, the seating on these aircraft's are the tightest I have encountered. I am an average build male and had to squeeze myself into my seat. If the passenger in front decides to recline their seat be prepared to wear your meal. I have travelled overseas on several 'budget' airlines and have had more room. This configuration is fine for a 40 minute AKL-WLG flight but not for a 4 hour flight with meals.



Air New Zealand Customer review :  2 January 2014 by K Robinson    (Australia)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Travelled business premier class from AKL to Honolulu. Although in row 2, were ignored until last for our meal service. Both times missed out on our choices, can easily get over that but the order in which cabin crew served people was a mess, made no sense and took forever to complete. Half the time crew didn't know who had served who and on a few occasions, drink orders were forgotten and on asking another crew member to follow up, they continued to leave it to the original crew member who had long forgotten. The order of service was not front to back, back to front or side to side, it was completely random. The rest of row 2 had been served even though we frantically tried to get the crews attention. Paid full fare tickets. Felt completely left out and almost felt like the crew were prejudice against us even though they were lovely chatting to us. Very strange and wouldn't put my money back there to risk being mistreated again.



Air New Zealand Customer review :  21 December 2013 by S Wilson    (UK)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

NRT-CHC on 777-200 in premium economy. I knew the product would be inferior to the 777-300 and 747 ones, but still it is a relief to have much more legroom and better catering. Check in at NRT was a breeze, and the ANA lounge (as I have Air NZ Elite/Star Alliance Gold status) is pleasant, quiet and comfortable with an adequate range of snacks and drinks. Boarding was a bit chaotic as the gate area has people scattered standing around, making it difficult to get to priority boarding easily. Once on board service was efficient and helpful, my Elite status was recognised by getting first requests for all meals for myself and my partner. Dinner was a reasonable fish dish, and breakfast was poached eggs which were heated sufficiently and not too much. Wine, drinks services always very good. Seats are tired and need replacing. 3-3-3 configuration for premium economy isn't good value for money, especially since you lose an inch of seat width as the tray tables fold into the fixed armrests. The seats are quite hard and the leg rest useless for anyone my height or above (I'm 5'10"). Inflight entertainment system had an adequate selection, but mine was buggy and needed rebooting. Luggage arrived quickly at Christchurch. Overall reasonable experience as the fare premium over economy was only about 22%, but it wouldn't justify full fare.





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