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AIR ASIA review :  22 June 2009 : by Tyler Thia (Singapore)

SIN-BKK-SIN. Both flights on B737, planes old but clean, right on time, fantastic value. The system randomly allocates seats so if you're a family on one booking, seating maybe separated, and was told since we didn't purchase the seats, even the check-in counter wasn't able to reassign, could only swap once onboard. The seat shown during online check-in will be THE seat as far as the system is concerned, so don't be too upset if you don't get to sit together, get the FAs to arrange.

AIR ASIA review :  22 June 2009 : by N Artana (Italy)

KUL-LGK return. Because this is a no frills airline, they provide quick and smooth boarding, with short standby times. Airplanes are pretty new and reasonably clean, but freezing cold: make sure you have a warm jumper with you! Both flights on time. They offer a quite good choice of hot/cold refreshments and food, to by purchased only. If needed, you can also buy bus tickets to KL Sentral (9 myr oneway; about 1 hour journey.) The only aspect we didn't like is that staff, otherwise very helpful and smiling, is too "rock'n'roll" with is bright red or black uniforms, lots of makeup, cool jewellery and messy hair. They don't seem fly attendants at all, and you wonder if they are properly trained.

AIR ASIA review :  20 June 2009 : by B Vincent (Australia)

DPS-JHB in A320. Aircraft immaculate, cabin crew friendly, flight on time. Pre-paid meal (Vegetarian Nasi Lemak) delicious. On landing, luggage was delivered promptly. JHB airport was a bit of a mess due to reconstruction, but can't blame the airline for that. Very impressed with Air Asia, my only suggestion for improvement is with the announcements - the safety demo was a bit rushed, and some announcements were a bit difficult to hear.

AIR ASIA review :  9 June 2009 : by E Leong (Singapore)

KUL-CAN. Flight check in at LCCT a mess, same for the boarding. Overcrowded. Witness people boarding the wrong plane at the tarmac as no signage or staff to guide. Flight was delayed for 45 minutes as explained by the cockpit in flight due to the previous flight delay. A320 clean and tidy with friendly cabin crew. Requested a hot meal onboard but was forgotten until I reminded crew again. Seat was not the most comfortable for the close to 4hr flight. Due to H1N1, the plane was fumed with antiseptic while passengers were onboard 5 min prior landing as requested by Chinese authorities. Arrived Guangzhou 1hr late. Uses aerobridges at CAN. Overall was a pleasant flight and Air Asia did a great job for the fare I have paid. Would fly Air Asia on shorter flights again, but would fly full-service flight for longer journey like this one next time.

AIR ASIA review :  9 June 2009 : by S Ryan (Thailand)

I fly with Air Asia a lot and fortunately am able to deal with delays which occur frequently especially the Bangkok - Chiang Mai route. I know that they will never have enough food on board so prefer to eat beforehand or after my flight. Basically you get what you pay for, and this suits me just fine.

AIR ASIA review :  6 June 2009 : by Mike Rotheray (China)

SZX-BKK. They are cheap and online booking is quick and efficient. However, on the 6-7 times I've done this route, they have never taken off less than 20 mins later than scheduled 23.20. Latest trip, 45 mins late with no word of apology and/or explanation. Previous trip, no hot food available - perhaps they didn't realise there might be passengers on their return run from BKK? Will continue to use them as price is rarely beaten, but would be wary on any trip longer than 2-3 hrs as leg room for average-sized Westerners is very cramped.

AIR ASIA review :  3 June 2009 : by C Tin (Hong Kong)

MFM-BKI. Plane newish, clean. Boarded plane on tarmac but didn't have to take a bus to get to the plane which was a plus. On-time flight good. Seats comfortable, prices reasonable. The only thing I don't like about Air Asia is that they often do not use jetways so it's inconvenient getting on/off the plane.

AIR ASIA review :  1 June 2009 : by B Shenholds (Australia)

Melbourne-KL, clean aircraft, good inflight service. First time Air Asia user and most impressed with all aspect of Air Asia from easy check in at all ports, through to all aspects of their service.

AIR ASIA review :  18 May 2009 : by L Allen (UK)

Bangkok to Ubon Ratchathani Have used this service return on 4 or 5 occasions and have found the service first class for a budget airline. One thing to warn people about is the luggage allowance which is only 15kg for internal flights. Will continue to use Air Asia for any internal flights in Thailand

AIR ASIA review :  16 May 2009 : by Simon Dobson (UK)

Bangkok to Phuket and Krabi to Bangkok.New A320's immaculate. Service onboard is excellent, drinks and food very reasonably priced. Assigned seats and speedy no fuss boarding are excellent for a low cost airline. Despite a 2 hour delay at Krabi, aircraft was turned around in 15 minutes from arriving to departure! Due to the delay, we also got free refreshments in the airport provided by the airline. This airline represents exceptional value for money, excellent cabin crews and brand new planes.

AIR ASIA review :  15 May 2009 : by H Lee (Germany)

BKK-KUL return. I was impressed with appearance and service during check in staff at BKK airport. FAs were all professional, did an excellent job even though Air Asia is a budget airline. I have to say that food served on board wasnt that good. I encountered only one unpleasantness - disinterested check in staff in KL's LCCT. During the whole process she had muttered only one word, 'Passport'. As she handed me my boarding pass with one hand, the other was holding a bottle of water, she turned her head away to take a sip. Such behaviour contradicted the announcement of their award onboard the plane