AirAsia Passenger Reviews and AirAsia Customer Trip Reports

KUL-HKT-KUL. Outbound flight was delayed by more than an hour due to late arrival of the plane as well as technical issues. Return flight was more pleasant and arrived about 15 mins early. It would seem that AirAsia is now deliberately splitting up passengers and seating them separately in order to encourage them to pay extra for advance seat selection. I witnessed a passenger frantically trying to re-arrange seating onboard so that his companion could be seated with him. My own companion was also seated across the aisle but we were not too bothered by that. We got excellent value for money because we booked these tickets about a year ahead at one of the sale promotions (Fare was US$ 45 return).

SYD-KUL then KUL-SYD. Paid for full premium seats plus meals. Before leaving Sydney, I called Air Asia to purchase my inflight entertainment and was advised that due to my seat being a premium seat, it came as a package. As expected, was not the case when I got on the plane! Disappointing 8 hrs! For the flight back, I was advised that there were no entertainment units left to pre-purchase and every plane was only allocated 10! I can see value in economy but not in premium/business class.

We flew from Sydney to Bangkok and then from Phuket to Sydney. Staff were so rude and were unable to answer any questions. There was no inflight entertainment. If you wanted entertainment you had to pay extra for e-books. However there were none available on our flight. Even people who had pre-booked them couldn't get them because they were out. There were 3 of us travelling and we did not get seated together even though we checked in together. A family on our flight were also separated. Our flights were delayed also. I will never fly them again. Pay the extra money and go with another company.

Another round trip from CNX to KUL. Once you know how to 'play' low cost airlines, they do offer good value for money (but not always). The LCCT is getting a bit long in the tooth for the number of pax passing through but BKK immigration staff would do well to see how to handle pax properly and efficiently. I prepaid for a meal and found it to be very tasty indeed. Although they claim to have a no outside food policy onboard, they don't implement this. Biggest problem with low cost carriers is the pax they carry. FA's need to be more strict, (politely of course), with pax who get ready to get off long before the aircraft reaches the gate.

Melbourne to Kuala Lumpur, then Kuala Lumpur to Saigon (Ho Chi Minh) then back from Hanoi to Kuala Lumpur and home again to Melbourne. I have flown Air Asia X and standard Air Asia many times now and am always more than happy with their service. Not only were all flights on time (I have never had a delayed Air Asia flight) however all flights also arrived at their destinations early! Food and Beverages onboard are fantastic (We pre-booked meals which aren't expensive) and all onboard staff were friendly and more than helpful. I could not speak more highly of Air Asia and for a budget airline. Highly recommend for the budget costs, great service, on-time performance and onboard comfort.

CNX-KUL. I've never used a low cost airline before, but the alternative on this route involved a transit in BKK so I took Air Asia for convenience more than anything else. While the bag drop was slow and the food not that good, the service was fine as was the aircraft, a fairly new looking A320-200. The seat was comfortable enough for a 2hr 20min flight! The flight arrived just about on time and I was through the low cost terminal in 20min; I picked a seat paid for a 25kg bag and had food. The cost still came in 65% less than the other options on this route so no complaints and I would use again for convenience.

We travel KUL-MEL almost once a month for business. Not happy with the booking system as it tries to sell you everything from Hot Seats to Baggage to Insurance etc. and every time we book we have to be careful to delete all these items as it gives you Hot seats to charge you more. Other airlines leave it to you to add on items you wan to purchase and this is more practical. They should make their booking system more User Friendly! Punctuality is ok and they have improved a lot over the years. Most of the staff are friendly.

My family and I flew BKK-KUL, KUL-SYD. Awful experience, staff were rude, no attention from flight attendants whatsoever. Seating space limited on both flights. Have been much more satisfied when flying on other low cost carriers.

Flew JOG-KUL-RGN. Do not spend money on hot seat or pick a seat. Since boarding announcements are in local language first, passengers rushed to the gates especially in small airports where there is not a dedicated line for hot seat passengers. When I asked staff at gate if everyone had hot seats, they said yes! Pay for hot seats if you want bulk head or emergency exit seats for leg room. At end of purchase, the website will give you seat assignments so don't bother paying for pick a seat either. Airplane and attendants are average for low cost carriers.

CNX-KUL return. As I seldom have checked baggage using the stand alone machines for check-in is a breeze especially as most people don't use them! Flight itself was fine although it was a confusing route march to get to the aircraft. Also having a flight to Chennai at roughly the same time seemed to confuse some passenger. Reasonable cabin crew. I ordered meals in advance and they were onboard although I was listed as a 'no-show' on the manifest. Return to CNX, the breakfast pancakes were cold and trying to get the packet of maple syrup open was like a challenge from a game show. Flights were punctual and the return 25 minutes early.

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