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AIR ASIA review :  14 August 2009 by Robert van Tuijll (Netherlands)

KUL-CGK-DPS return : 3 out of 4 flights were re-timed. On two occasions I received an sms but the 3rd time nothing. When you book early the flights are super cheap and the planes are good. However if you just had a 12 hour flight from AMS to KL and your layover changes from 3 hours to nearly 7hrs it does not make you a happy person. If you have no connecting flights and time is not a problem I would recommend Air Asia - otherwise think twice.

AIR ASIA review :  9 August 2009 by M Sands (UK)

KBV-BKK-CNX. Booked flights online for superb price. Online booking very simple to use. However advised by Air Asia via SMS that both flights had been re-timed. Air Asia do not allow connections so lucky that both flights re-scheduled later. Flights were quick and comfortable with good amount of legroom. First flight on new A320 aircraft and second service on a 737, which showed its age. Staff were not particularly friendly, but they remained professional. Flights departed and arrived early, good value for money - just be careful if you are using them as connecting services of regular timing changes.

AIR ASIA review :  23 July 2009 by P Neo (Singapore)

SIN-BBK-SIN. New A320 plane on both flights. Paid the additional $10 per way and selected seat 1F which is worth it (Tiger and Jetstar charge more). Deserve the best low cost carrier award.

AIR ASIA review :  21 July 2009 by Daniel Keller (USA)

Kuala Lumpur to Sandakan, Kota Kinabalu to Kuala Lumpur, and Kuala Lumpur to Denpasar. All domestic flights were on time or close to on time. Flight to Bali was delayed by 1.5 hours. Very cheap price. I paid for pre-selecting seats and able to board first and select and change my seats online. Company was fairly responsive to requests by phone or online. However, some phone calls were difficult as there were language problems. Because of this there was some confusion when I tried to supersize baggage allowance for flights that had been booked initially last year. Since some of the rules for supersizing had changed in the meantime, this created some problems when I tried to supersize shortly before my flight. All our planes seemed fairly new and comfortable (when able to select exit seats). Meals were provided as ordered for the most part. Boarding was easy given that I had paid for Express Boarding. I would strongly recommend paying for some services like choice of seats, meals, extra luggage etc on line because it makes it so much easier. I also would recommend to check-in online up to 48 hours in advance because it seems to make the check-in process at the airport so much easier and faster. Value for money seems quite good!

AIR ASIA review :  21 July 2009 by T Wong (USA)

KUL-BKK. Prices are dirt cheap and you pay only for what you want. I got a really cheap ticket and wasn't interested in food or drinks for such a short flight. Flight attendants are still friendly and nice. Plane was new and just as comfortable as a flight with a legacy carrier.

AIR ASIA review :  20 July 2009 by C Heng (Malaysia)

Kuala Lumpur - Hainan. Scheduled to fly this week. Informed by Air Asia through SMS yesterday that flight date changed (both legs of the journey). Unbelievable to get a notice at such short notice! Had to reschedule my travel arrangements and connecting flights to/from Kuala Lumpur, it ended up costing significantly more! Avoid Air Asia if you have connecting flights or tight schedule.

AIR ASIA review :  20 July 2009 by I Darmadi (Australia)

Overall it offers value for money. KUL to Jakarta aircraft was old and seats were tiny. Flight from Jakarta to KUL was much better but staff misplaced my luggage. Found so many unclaimed baggages on LCCT. Not sure why that happened. Happy to finally reunited with my bag after pulling some strings back in Jakarta and KUL for 4 days.

AIR ASIA review :  19 July 2009 by D Wilson (Malaysia)

Kul - Sibu return. Flight out at 0655 delayed for 2.5 hours. We boarded on time but the plane had technical difficulties after a short stint of taxiing. We returned to the terminal to wait and board another plane. Second plane was comfortable and got us to our destination. Return flight was over an hour delayed, which was not a pleasant wait in an outdoor Sibu airport with not even fans in the middle of the day. Flight itself was fine. Good food onboard at an excellent price. Just don't use them if you have a connecting flight or an urgent appointment.

AIR ASIA review :  15 July 2009 by P Hawkins (UK)

DPS-SIN. Comfortable seats in a new A320. Check in took a long time and flight late. Given a bag of peanuts and a cup water during the flight. Overall, more comfortable than other low cost carriers I have used.

AIR ASIA review :  14 July 2009 by J Tou (Singapore)

Singapore - Kuala Lumpur round trip. Check-in fast, flights were on-time. The in-flight services for both legs were efficient considering it was only a 50 minutes flights. Flights attendants paid more attentions on the safety measures than any other airlines. This was the first time I heard the flight attendant to request all the passengers to release the seat belt as the plane was refilling the petrol. Flight attendants can deliver the message clearly through English and Malay. The food I purchased on-line was delivered shortly after take-off and the food was delicious. Overall a very pleasant flights with Air Aisa.

AIR ASIA review :  13 July 2009 by C Smith (New Zealand)

REP-KUL A320. Clean and new aircraft. Flights on time. As with all low-cost carriers, there's add-on fees for everything. But they're much more reasonable than some; eg two dollars for a checked bag. And my total bill was less than 50 dollars, so no complaints in the value-for- money department.

AIR ASIA review :  8 July 2009 by Andrew Smith (UK)

I have flown three times with AirAsia in the last six months and I would urge everyone to double check a day or two before flying with them to check that the flights are still running. On two occasions, my flights have been cancelled and the airline has made no attempt to contact me by email, text phone or landline. An agent at BKK airport told me that they only send SMS messages alerting customers of changes and cancellations to Thai mobiles. If you are flying on one of their routes with a low frequency of flights, it might be an idea to build in a bit of leeway into your itinerary. AirAsia are very unsympathetic to requests to re-route and their refund process is a low drawn out affair.

AIR ASIA review :  1 July 2009 by J van Marle (South Africa)

KUL-Tawau and Sandakan-KUL. On time, good service, and well-priced at about 200RM each way. Their LCCT terminal has greatly expanded since last time I was there in 2007 and AirAsia check-in screens allow you to skip the queues now. Just a pity they can't operate from the more convenient main terminal building.

AIR ASIA review :  29 June 2009 : by A Bromage (UK)

I’ve yet to fly with Air Asia, but am already dreading doing so after the appalling customer service I have received from them. I had booked to fly London-KL in XL Class at 9:30 on 11th August however due to the increase to daily flight they changed my flight to the next day and didn’t even inform me, I found out when checking my booking on their website. I had paid the £5 to pre book my seat and on trying to re-select my seat for the new flight I found I could only select seats from row 12 and beyond which is normal economy Class not XL class that I had booked and paid nearly £500 one way to KL for. So I used their E-mail form and asked them to sort it out and allow me to select a seat in my correct booked class XL - 4 weeks later and no response whatsoever. Now over the past 2 days I have spent 2 hours on the phone trying to sort the problem out, Once I’ve finally got the operator to admit I had indead booked & paid for an XL ticket they put me back on hold while trying to sort it out after nearly half an hour on hold I was just cut off. Have just been on the phone to them again, with exactly the same result and they refused to take my details and call me back. It seems not only have they messed me around by changing the flights but have magically downgraded me from XL to normal economy on the new flight. If I had wanted to pay £500 to fly economy I would have Flown with Singapore Airlines, I’m now pulling my hair out on what to do next!