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AirAsia Passenger Reviews and AirAsia Customer Trip Reports



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AIRASIA Customer review :  29 April 2013 by S Grigoriev    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

PEN-SIN. Short flight from Penang to Singapore. A320 aircraft, looked fairly new, in good, clean condition. Buy on board service was efficient and well priced. Arrived on time. No issues, would defiantly fly with the again, especially for the bargain prices that they offer.



AIRASIA Customer review :  23 April 2013 by Taylor Murray    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Nov 2012, SYD-CLARK PH. Plane was new and clean and we left on time. Service was excellent and the food was well priced and good quality. Aisles are narrow and seats not made for anyone above average size. Plane arrived on time. No entertainment but was great value for the money.



AIRASIA Customer review :  22 April 2013 by Handoko Taniwidjojo    (Indonesia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I was on CGK-SUB vv flight (QZ 7680 on Mar 17 and QZ 7685 on Mar 19). They were pretty much on schedule. Everything in general was good. The airline has revised the boarding procedure by managing the boarding passengers. Good strategy to minimize the ground time and maintain the on time performance although a bit inconvenient to the passengers.



AIRASIA Customer review :  22 April 2013 by Colin Copeland    (Australia)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Melbourne - Chiang Mai return. Plane was a little late leaving Chiang Mai and due to "congestion" our plane landed at the international airport - presumably not carrying enough fuel to wait for a landing slot. Passengers not informed of what was happening, and many missing connecting flights. Arrived at Air Asia terminal over 3 hours late. The Air Asia staff were, if not rude, then uncaring. About 20 people eventually marched through immigration and customs to a grotty corner of the airport - the desk for wheelchair service. Over 2 hours to rebook everyone, using one computer terminal and entering computer codes manually. No food offered, and no information given. Eventually ended up in a backpacker standard hotel - no towels in room, no drinking water. To bed at 2am, no food. Minimal breakfast in hotel, but no lunch offered even though our substitute flight was 1.45pm. Low budget should not mean such rubbish service when the airline is at fault.



AIRASIA Customer review :  18 April 2013 by Colin Himmelberger    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I have taken 2 trips to Phuket in the last 6 months flying AirAsia from the Gold Coast, I found them to be an excellent airline, they always left on time and arrived on or before the advertised arrival time, the cabin crew are great and the food was not bad either, the in flight entertainment was ok. They had the shortest travel times from all the airlines that fly to Phuket, and the best prices.



AIRASIA Customer review :  2 April 2013 by W Steward    (Korea)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from Cochin to KL to Incheon. If you are taller than 180cm, there will be not be enough room for your legs. They will push up against the seat in front and you will constantly get bumped if you're sitting in the aisle. Having to wait at LCCT is an awful experience. The public address system announcing the flights is ridiculously loud, and the static is so bad that it's impossible to understand anything being announced. While boarding, the crew insist on blasting cheesy rock music regardless of the time. The vegetarian food is over- priced for the small serving I received. The amount of money saved is minimal after adding up all of the extra costs.



AIRASIA Customer review :  25 March 2013 by Eric Lim    (Singapore)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

PEN-SIN on a very new A320. Pre selected seat in the first row (1D) as I wanted to have a fast clearance out of Changi Airport. Aircraft was pushed back 10 minutes before ETD and arrived SIN 20 mins earlier than ETA. Efficient cabin crew.



AIRASIA Customer review :  14 March 2013 by Alain Kupferman    (Thailand)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I have been flying with my wife, who has problems walking and needs a wheelchair, from Bangkok to Kuala Lumpur and return. Flights were on time, with nothing adverse to report and a very friendly crew. What is annoying is the way AirAsia are managing to increase prices: additional fee for credit card payment, additional fee for seats (I can agree to a supplement for seats with more legroom), but to have to pay an extra fee for any seat is something than even Ryanair has not (yet) considered, how can you fly without a seat? Additional fee for wheelchair use (4 USD, it means 16 USD for a return trip). If you consider all this, the price is not too different from what you can get on regular airlines, and this will be my choice next time.



AIRASIA Customer review :  7 March 2013 by Lum Munhon    (Malaysia)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight AK1441 from Hanoi to Kuala Lumpur. Booking and flight document indicated departure of 21.00 Vietnam time and arrival 23.15pm Malaysia time with no delay in departure time. Arrived Kuala Lumpur at 01.15 (the next day) without any transit, only to find out later that an added 2hrs flight is due to inconsistency in flight details generated by airline's system against actual flight duration. Ample of residual consequences, including airport pickup charter and hotel booking, arising with the timing mistake made by the airline's system.



AIRASIA Customer review :  27 February 2013 by Y Shah    (Malaysia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Traveled to Denpasar, Bali on Dec 2013. Had no issue with the QZ flight, the ground staff and flight crew in KUL were attentive and nice. However, for the return flight, the ground staff in Bali didn't even bother to explain to us regarding the flight delay, it was delayed over 3 hours. No refreshments at all. Just an announcement regarding the gate change. I've had delayed flights with AA while in KUL, they provided us info on why the aircraft was late, even meal vouchers and food but not in Bali. Very disappointing!



AIRASIA Customer review :  26 February 2013 by Alain Kupferman    (Thailand)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from Don Muang, Bangkok to Jakarta. Planes clean and new, flights were on time, crew indifferent, seats narrow. However, considering the price, a very good alternative, especially in Bangkok, where you can enjoy the now (almost) empty Don Muang Airport, with no queues at the immigration and fast luggage deliveries.



AIRASIA Customer review :  21 February 2013 by P Metcalf    (Australia)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from SYD-KUL return. Was quite happy with them on the first leg apart from the poor airport at LCCT, on the return leg they changed the rules for cabin baggage denying both of us a second carrier bag allowed onboard. Very disappointing and rude ground staff. Very poor organisation. On the same flight, staff failed to secure toilet doors before takeoff so they swung open abruptly. I'd avoid flying them again.





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