AirAsia Passenger Reviews and AirAsia Customer Trip Reports   AirAsia an official 3-Star "low-cost" Airline   Add your AirAsia Review   Air Asia detailed 3-Star ranking   Airline Reviews : A-Z Index   CHECK this airline's Quality Approval Status

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AIRASIA customer review :  30 November 2009 by L Petta (Australia)

PER-BKK return cost $550ea. Our BKK-KL flight was cancelled and we were not notify by AirAsia of this cancellation even though they had our contact details, we were simply taken off the list and not re-scheduled on another flight. It was only by accident I picked this up whilst checking seat occupancy, no apology or explanation for this error. Also our flight KL-BKK was delayed by 90min and again not given an explanation or apology, this delay caused us to miss our connecting bus to Pattaya forcing us to take a cab which cost $50 Aust. No transfer process at LCCT have to go through immigration, collect bags then check-in again, painful and time consuming. Seats were cramped and very uncomfortable.

AIRASIA customer review :  30 November 2009 by J Tou (Singapore)

KUL - SIN. Air Asia has made an improvement for travellers doing web check-in prior to departures from LCCT Kuala Lumpur. I was delighted when I was told that I do not need to join the long queue for passport verification in front of the check-in counters if I do not have check-in luggages. The passport verification will be done at a security control station before the immigration check point. This measure will make our journey from Kuala Lumpur smoother next time.

AIRASIA customer review :  30 November 2009 by Tim Powell (Spain)

Kuala Lumpur LCCT to Penang return in November. Air Asia experience is as much about the low cost carrier terminal/LCCT in KL as the flight itself and it takes some getting accustomed to. I paid for the bus transfer as part of my ticket from Sentral Station in KL. I would recommend this option which works well and is very cost effective. The LCCT is away from the main terminal and uses a different entry road so the bus is door to door. LCCT is very basic and I didn't find the signs easy to understand. The A320 departed on time and as I would have expected, has tightly packed seats. The crew are excellent and offer meals and drinks for purchase at local prices. Good announcements from the flight crew and bags delivered in 15 mins at Penang and 5 minutes on the return at KL. When I consider what I paid for the round trip, this is unbelievable value for money.

AIRASIA customer review :  30 November 2009 by K Piddick (Australia)

KUL-KBV-BKK-KUL 3 flights could not fault - aircraft new. FA's excellent, check in a breeze, service helpful, seating comfortable with plenty of width and leg room, flights departed on time, prompt baggage claim. Excellent value.

AIRASIA customer review :  23 November 2009 by John Matthews (Ireland)

PEN-HKG and SIN-PEN. Both flights delayed by 10-15 minutes on arrival. Other than that the experience was faultless. Booked seats with extra legroom at the front but found them to be no more or less generous than any other shorthaul flight I've taken. Would hate to experience the legroom at the back of the plane. The food was good and better than the choices available on JetStar.

AIRASIA customer review :  15 November 2009 by A Bakar (UK)

KUL to KCH. Check in and boarding smooth. It seems that there is no limit on hand luggage as people bring in at least 3 pieces which easily more than 7 kgs permitted. Check in do not even look at the hand luggage - pieces, size or weight, stark different with UK experience. As a result, the overhead compartment were so full with those oversize luggage. Cabin crew were attentive for the short journey. Good services except for too much excess hand luggage that may possess danger esp during turbulence.

AIRASIA customer review :  12 November 2009 by K Neo (Singapore)

Singapore to Penang. Check in at Changi is chaotic as there were so many Air Asia flights departing in the morning - need to open up more check in counters. Other than that, flights were comfortable and new planes.

AIRASIA customer review :  10 November 2009 by M Hubbard (Australia)

Late last year we flew with Air Asia and were satisfied with the experience. However, we have a beef with the airline in regard to refunding tickets when we could not take flights through no fault of our own. We were booked to fly from Laos to Bangkok with a connecting flight to Yangon. Our return flight from Yangon 12 days later was with Air Asia to Bangkok. With the troubles at Bangkok airport all flights to Burma were cancelled two days before we were due to leave Laos. So we could not get to our destination. Despite many emails, telephone calls to Air Asia explaining this (starting when we were in Laos) we have not been able to get a refund or even a credit against further travel. Given the well publicised trouble at Bangkok airport late last year we feel we have been ripped off by this airline.

AIRASIA customer review :  9 November 2009 by F O'Neill (UK)

I recently travelled Air Asia from Singapore to Kuala Lumpur and back. It was almost a year since we last travelled with AirAsia and the improvement was fantastic. Cabin crew friendly and well presented, pre-ordered meals excellent. Despite it costing a bit more, allocated seating that can be booked stops that chaotic approach to boarding still practised by many low cost airlines.

AIRASIA customer review :  6 November 2009 by D Nadarajan (India)

GGK-JOG, JOG-CGK, CGK-DPS sectors. Two of the three legs were re timed. Received SMS for the same in both times, but e mail only for one leg. JOG-Jakarta reschedule, delay was more 5 hrs which upset our connection flight and whole plans. Jakarta Bali flight also was retimed one hr late, and another an our late again due to late arrival of aircraft. One should be very careful with Air Asia if taking a connecting flight.

AIRASIA customer review :  1 November 2009 by M Thoburn (UK)

I have thus far had no problems on AirAsia and flights have been on time. I have found the staff very helpful. I understand that Air Asia is a low cost carrier so to those who complain the answer is that you get what you pay for. Would I recommend Air Asia the answer has to be yes. For the little money you pay for your trip and a reasonable service. Let's face it all budget airline work on the same principle get as many people to fly with you at cheap prices which in turn keeps prices low.

AIRASIA customer review :  29 October 2009 by James Halley (Thailand)

I'm not great fan of LCCs but Air Asia had a promotional fare (for once) from CNX to KUL. Flight wasn't full so plenty of room. No problems with check in and quite a pleasant experience overall. I didn't bother with the overpriced fare on offer. Very impressed with the facilities at LCCT and the bus service into KL sentral. If the price is right (and it isn't next week) I'll use them again.

AIRASIA customer review :  26 October 2009 by Krishnan Chitoor (Australia)

SIN-KUL-SIN return segment delayed for an hour but considering the fares and the level of service, this is a decent carrier in the region.

AIRASIA customer review :  26 October 2009 by Theresa Dunn (Australia)

$99 return Brisbane to KL. We had no problems checking in anywhere. We travelled to Cambodia and Borneo with Air Asia as well and I would recommend this airline to anyone who wants to travel on the cheap. The food isn't great but who cares for that money? We found check in and flight crew friendly and helpful.