AIRASIA   Passenger Reviews and Air Asia Customer Trip Reports

AIR ASIA review :  20 July 2009 by C Heng (Malaysia)

Kuala Lumpur - Hainan. Scheduled to fly this week. Informed by Air Asia through SMS yesterday that flight date changed (both legs of the journey). Unbelievable to get a notice at such short notice! Had to reschedule my travel arrangements and connecting flights to/from Kuala Lumpur, it ended up costing significantly more! Avoid Air Asia if you have connecting flights or tight schedule.

AIR ASIA review :  20 July 2009 by I Darmadi (Australia)

Overall it offers value for money. KUL to Jakarta aircraft was old and seats were tiny. Flight from Jakarta to KUL was much better but staff misplaced my luggage. Found so many unclaimed baggages on LCCT. Not sure why that happened. Happy to finally reunited with my bag after pulling some strings back in Jakarta and KUL for 4 days.

AIR ASIA review :  19 July 2009 by D Wilson (Malaysia)

Kul - Sibu return. Flight out at 0655 delayed for 2.5 hours. We boarded on time but the plane had technical difficulties after a short stint of taxiing. We returned to the terminal to wait and board another plane. Second plane was comfortable and got us to our destination. Return flight was over an hour delayed, which was not a pleasant wait in an outdoor Sibu airport with not even fans in the middle of the day. Flight itself was fine. Good food onboard at an excellent price. Just don't use them if you have a connecting flight or an urgent appointment.

AIR ASIA review :  15 July 2009 by P Hawkins (UK)

DPS-SIN. Comfortable seats in a new A320. Check in took a long time and flight late. Given a bag of peanuts and a cup water during the flight. Overall, more comfortable than other low cost carriers I have used.

AIR ASIA review :  14 July 2009 by J Tou (Singapore)

Singapore - Kuala Lumpur round trip. Check-in fast, flights were on-time. The in-flight services for both legs were efficient considering it was only a 50 minutes flights. Flights attendants paid more attentions on the safety measures than any other airlines. This was the first time I heard the flight attendant to request all the passengers to release the seat belt as the plane was refilling the petrol. Flight attendants can deliver the message clearly through English and Malay. The food I purchased on-line was delivered shortly after take-off and the food was delicious. Overall a very pleasant flights with Air Aisa.

AIR ASIA review :  13 July 2009 by C Smith (New Zealand)

REP-KUL A320. Clean and new aircraft. Flights on time. As with all low-cost carriers, there's add-on fees for everything. But they're much more reasonable than some; eg two dollars for a checked bag. And my total bill was less than 50 dollars, so no complaints in the value-for- money department.

AIR ASIA review :  8 July 2009 by Andrew Smith (UK)

I have flown three times with AirAsia in the last six months and I would urge everyone to double check a day or two before flying with them to check that the flights are still running. On two occasions, my flights have been cancelled and the airline has made no attempt to contact me by email, text phone or landline. An agent at BKK airport told me that they only send SMS messages alerting customers of changes and cancellations to Thai mobiles. If you are flying on one of their routes with a low frequency of flights, it might be an idea to build in a bit of leeway into your itinerary. AirAsia are very unsympathetic to requests to re-route and their refund process is a low drawn out affair.

AIR ASIA review :  1 July 2009 by J van Marle (South Africa)

KUL-Tawau and Sandakan-KUL. On time, good service, and well-priced at about 200RM each way. Their LCCT terminal has greatly expanded since last time I was there in 2007 and AirAsia check-in screens allow you to skip the queues now. Just a pity they can't operate from the more convenient main terminal building.

AIR ASIA review :  29 June 2009 : by A Bromage (UK)

I’ve yet to fly with Air Asia, but am already dreading doing so after the appalling customer service I have received from them. I had booked to fly London-KL in XL Class at 9:30 on 11th August however due to the increase to daily flight they changed my flight to the next day and didn’t even inform me, I found out when checking my booking on their website. I had paid the £5 to pre book my seat and on trying to re-select my seat for the new flight I found I could only select seats from row 12 and beyond which is normal economy Class not XL class that I had booked and paid nearly £500 one way to KL for. So I used their E-mail form and asked them to sort it out and allow me to select a seat in my correct booked class XL - 4 weeks later and no response whatsoever. Now over the past 2 days I have spent 2 hours on the phone trying to sort the problem out, Once I’ve finally got the operator to admit I had indead booked & paid for an XL ticket they put me back on hold while trying to sort it out after nearly half an hour on hold I was just cut off. Have just been on the phone to them again, with exactly the same result and they refused to take my details and call me back. It seems not only have they messed me around by changing the flights but have magically downgraded me from XL to normal economy on the new flight. If I had wanted to pay £500 to fly economy I would have Flown with Singapore Airlines, I’m now pulling my hair out on what to do next!

AIR ASIA review :  23 June 2009 : by Sean Collins (Australia)

KUL to PEN rtn. A disaster from start to finish. Air Asia have a great PR team and like to boast about how "everyone can fly" but they need to practice what they preach. Was scheduled to fly KUL-PEN on 11/6/09 and arrived at LCCT 3 hours prior to departure time. Couldn't find flight number on departure board and was told to go to service desk. Gentleman at service desk said our flight had been cancelled and that we were booked on a flight that had left 3 hours earlier and that contact had been made by SMS and email advising us of the changes. Fortunately my wife and I had both our mobiles with us as well as my laptop, and was able to prove to the rather arrogant and surly customer service person that none of that had happened. He was then very QUICK to offer to put us on the next available flight at no extra cost which was 4 hours after our original scheduled departure time. This was of no use to use as by the time we arrived in PEN our meeting was already over. I have no problem in airlines cancelling, rescheduling flights etc but don't blantantly lie to people that they have been informed of the changes when that is not the truth, from past experience this in not the Malaysian way. In comparison we flew PER-KUL return with MH and got a fare slightly less than what Air Asia X were offering for the same dates and the service in all aspects are worlds apart.

AIR ASIA review :  22 June 2009 : by Tyler Thia (Singapore)

SIN-BKK-SIN. Both flights on B737, planes old but clean, right on time, fantastic value. The system randomly allocates seats so if you're a family on one booking, seating maybe separated, and was told since we didn't purchase the seats, even the check-in counter wasn't able to reassign, could only swap once onboard. The seat shown during online check-in will be THE seat as far as the system is concerned, so don't be too upset if you don't get to sit together, get the FAs to arrange.

AIR ASIA review :  22 June 2009 : by N Artana (Italy)

KUL-LGK return. Because this is a no frills airline, they provide quick and smooth boarding, with short standby times. Airplanes are pretty new and reasonably clean, but freezing cold: make sure you have a warm jumper with you! Both flights on time. They offer a quite good choice of hot/cold refreshments and food, to by purchased only. If needed, you can also buy bus tickets to KL Sentral (9 myr oneway; about 1 hour journey.) The only aspect we didn't like is that staff, otherwise very helpful and smiling, is too "rock'n'roll" with is bright red or black uniforms, lots of makeup, cool jewellery and messy hair. They don't seem fly attendants at all, and you wonder if they are properly trained.

AIR ASIA review :  20 June 2009 : by B Vincent (Australia)

DPS-JHB in A320. Aircraft immaculate, cabin crew friendly, flight on time. Pre-paid meal (Vegetarian Nasi Lemak) delicious. On landing, luggage was delivered promptly. JHB airport was a bit of a mess due to reconstruction, but can't blame the airline for that. Very impressed with Air Asia, my only suggestion for improvement is with the announcements - the safety demo was a bit rushed, and some announcements were a bit difficult to hear.