AirAsia Passenger Reviews and AirAsia Customer Trip Reports

Numerous flights, REP-KUL, KUL-HKT, HKT-KUL, KUL-SGN. Experiences differ at each airport but check-in and boarding was smooth. Nice leather seats and although not a lot, not bare minimum legroom. Good selection of food and drink (which was very cheap). The satay chicken was quite oily, however the tandoori chicken wraps were nice. Every flight was on-time, if not early. The Kuala Lumpur LCCT is a bit old and grubby but then again you do have to expect that when travelling low-cost.

Gold Coast to Colombo, Sri-Lanka Via Kuala Lumpur. Flight was good and food tasted alright. We had no problems with baggage, and staff were not all that bad. I didn't like the fact that you had to pay extra for in- flight entertainment and had no screen on the back of the seat in front of you, but that is common with most budget airlines. I would certainly recommend Air Asia, just remember you get what you pay for.

I've flown with Air Asia often, last time at NYE, next time, 19th January. Flights are usually on time, some delays of 30 mins sometimes, but never had my flight cancelled. The attendants are friendly and the aircraft is clean. If you manage to plan ahead you can get really good promotions. Overall, good service, mainly considering you are flying a low budget airline.

Bangkok to Yangon, Yangon to KUL and KUL to Bangalore. Flights left slightly late. Food available on board was reasonably priced and good quality. However, I was intrigued that each time we weighed in our bags on the Air Asia scales, they were 1kg to 1.5 kg heavier than on Qantas or Thai scales - and we had exactly the same contents in them. I also noticed that the crew paid scant attention to young children who did not have seat belts on.

Flew with 2 others from KUL-PEN on 1/1/2013. Bought the Red Carpet service which was made the whole experience really good from check in to baggage claim. We got the seats we asked for (front row) and were very comfortable for the short flight. Friendly cabin crew. No complains at all about the flight.

Melbourne to Singapore with a stopover in KUL. Plane was clean with comfortable lighting. The seat's pitch is not a problem but the issue lies with the amount of shoulder space between passengers. There is just not enough space if you have broad shoulders. The seats are comfortable for smaller builds only. I had to lean on one side throughout my 8 hour flight. The poor quality padding starts to present itself about 2 hours into flight. The toilets are very clean. The sandwich taste good on both legs. The attendants are friendly but firm. I can see why it is the best low cost airline because it does offer the best value. I personally would prefer more space on long haul flights. Again, what you pay is what you get.

I have flown with AA numerous times over the past 5 years both internationally and domestically and as with every thing 'always read the fine print' and you will have no problems (you have to check the box to verify that when you purchase your ticket). You get what you pays for and Air Asia overall do precisely that with a minimum of fuss and bother.

Langkawi-KUL economy class. Seamless online check in, same at airport bag drop. On time departure (in fact a couple of minutes early) and spot on time arrival in KUL. Fully loaded aircraft with lots of large family groups, typical for the time end of April. Meal was very good. Staff on board very professional without being overly friendly. Seats are a normal. The aisles were like a busy thoroughfare all flight. All in all a perfect flight, when taking prices etc into consideration.

Following the below review of our trip from Tokyo-Sapporo, the return flight Sapporo-Tokyo was cancelled, leaving us with the option of travelling the following day or getting a refund. To give a refund is to shirk responsibility. Anyway, I suppose low-cost travel is fine provided nothing goes wrong. If it does, you're completely stuck at a foreign airport. Overall the cheap experience from beginning to end is probably not worth it, unless you're desperate to save $50 on the ticket price at the purchase stage. We will certainly not be using low-cost air travel again if it can possibly be helped.

Bandung to Pekanbaru on 9th December. At the time I bought the tickets scheduled for 3.40 pm but 3 days prior to departure the schedule suddenly changed to 5.35 am. A very disappointing change.

We travelled from Tokyo Narita to Sapporo-Chitose on 22 Dec. Air Asia is the usual low-cost routine - a separate terminal with no facilities, bus out to the plane at the far end of the airport, tight seating, and generally a joyless experience. Since when did air travel become so bland and so unexciting? Our biggest disappointment was the Air Asia terminal/departure lounge at Narita airport. Once you enter after check-in you cannot leave and there are no facilities except a toilet and a small shop. We felt trapped and stuck there in a facility that resembles a hospital waiting room. This in a busy and interesting airport with an array of shops, cafes, etc but we were stuck in this waiting room with no forewarning and no way to leave. Anyone checking in 3 hours in advance as requested would be well advised to time it to the last minute before going through security as this departure lounge is a horrid experience. I would also add, looking at the ticket prices which creep ever upwards, that the only thing cheap about low-cost travel nowadays is the way you feel after using it.

Our flight was diverted on the way to Phuket and we were dumped in Bangkok at midnight with no information let alone a hotel. Over 200 passengers were forced to fight for 8 available hotel rooms that they had to pay for themselves. After over a 12 hour wait the flight then boarded again but was then further delayed as they had messed up the luggage getting to the plane. It ended up with bags on the tarmac and passengers pointing out the windows to their bags. The staff were downright rude and refused to even provide a drink.

Sydney-KUL economy class. Seamless online check in, same at airport bag drop. Seats 25 over wing. On time departure (in fact a couple of minutes early) and spot on time arrival in KL. Fully loaded aircraft with lots of large family groups, typical for Christmas Day. Meal was ok - probably would have been nicer if it was hotter. Staff onboard very professional without being overly friendly. Seats are a touch narrow and sitting on the aisle I was continually bumped. The aisles were like a busy thoroughfare all flight. All in all a perfect flight, when taking prices etc into consideration.

Booked a return flight from Bangkok to Krabi with my wife. She was 27 weeks pregnant and we confirmed with Air Asia before flying that nothing special was required. We flew to Krabi and all was perfect. On the way back, we were seated onboard for 5 minutes when a crew member asked us to leave the plane as we did not have any authorization to fly. We were left at 8.30pm in the empty airport with no solution for us to go back home. Luckily we could take a Thai Airways flight home.

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