Hong Kong International Airport Passenger Reviews and Customer opinions

PAGE 1 2 3

HONG KONG AIRPORT customer review : 4 June 2008 : by D Man

Customer Rating : 4/5

Arrived from Kuala Lumpur almost 10 pm. Airport very charming. Saw all disembarking passengers running towards the immigration counters. The airport staff were a bit rude when asked for directions. Very long queues. Most of the counters were closed. Could not venture the whole airport since it was almost midnight. Overall, very nice.

HONG KONG AIRPORT customer review : 24 May 2008 : by K Ha

Customer Rating : 3/5

Nothing to complain about but it seems like they limit the use of English. They have just enough basic English on the signs. In the restaurants, menus are all with Chinese, price tags also with HK currency. It's too inconvenient for me to buy foods/drinks. Last but not least, while waiting for boarding with United Airline, they don't know how to get passengers to stay in line.

Hong Kong Int'l Airport review by H Leong

1 April 2008   Customer Rating :

Spectacular from the outside; hugely bright, spacious, and airy inside. This space, along with the high, curved ceilings throughout, and enormous windows that span the length and width of the all the buildings, helps make the very crowded terminal seem far from claustrophobic. Sculptures and models, such as the Wright flyer hung over the departure check-in counters look great. One aesthetic 'fault' is the arguably drab gray color scheme used in T1, (as opposed to the much fresher beige one in T2) and the lack of plants on the arrivals floor especially, do not help matters. HKIA is near- impossible to beat in terms of its vast dining and duty-free shopping options, that are strewn throughout the airport so it's never too long a walk from your gate to Starbucks and such. Maxims' and Grappas are just a few of the restaurants near the check-in area. The lounges are also of top quality. It also scores highly in terms of efficiency. After check-in (which can be done beforehand in the Airport Express station in Central), there are sufficient customs counters and prompt but thorough security checks to ensures lines don't get long. Everything is organized and the terminal seems neither over nor understaffed. Comfortable seating around every gate, and all sorts of duty- free shops nearby to kill time. Pretty much the same story for arrivals, but there's usually a scramble to get to the small train (comes every 2 mins) that takes you to the arrival customs (if your gate is 33 or above). Baggage claim time is reasonable, though HKIA can't quite match Singapore's Changi Airport. Staff are generally friendly and most speak decent English; plenty of options to get to the city, but the best would be the 90mph Airport Express that gets you to the heart of HK within 30 mins. Overall a great, modern airport that works as well as it looks.

Hong Kong Int'l Airport review by I Seabourne

15 March 2008   Customer Rating :

A wonderful advert for Hong Kong. I arrived from Bangkok last week and was clear of immigration, customs and had picked up my baggage in 19 minutes and I was not travelling business class. A very efficient airport all round.

Hong Kong Int'l Airport review by I Dujmovic

15 March 2008   Customer Rating :

Modern and spacious, with nice shops and places to eat, especially in boarding area. Spotless toilets plus free internet wi-fi access in all areas.

Hong Kong Int'l Airport review by Sasun Vartanyan

14 March 2008   Customer Rating :

An absolutely fantastic airport in every sense. Perfectly efficient, customer friendly, easily navigable; plenty of amenities, from free internet to countless eateries to shopping venues; all in a very roomy, airy, pleasant surrounding. It took me just an hr to go thru the customs, luggage pick up, bus to the city and check in my hotel!

Hong Kong Int'l Airport review by Gary Yiu

2 March 2008   Customer Rating :

From getting off the plane to getting out of the terminal only took 20 minutes. Departure was very efficient. However, my flight was changed to a remote gate and it was my first time taking those apron buses in Chek Lap Kok airport (HKIA). Since it was my first time taking those buses, I was lost for 5 minutes to find a way how to get to those departure gate bus station; signs were poor for this particular service. The new terminal 2 isn't really a terminal, but a big shopping mall with lots of restaurants and just a few rows of check-in counters. The airport is extremely clean. One improvement I would suggest is to put more plants and trees inside the terminal, especially the baggage area!

Hong Kong Int'l Airport review by I Seabourne

15 March 2008   Customer Rating :

A wonderful advert for Hong Kong. I arrived from Bangkok last week and was clear of immigration, customs and had picked up my baggage in 19 minutes and I was not travelling business class. A very efficient airport all round.

Hong Kong Int'l Airport review by I Dujmovic

15 March 2008   Customer Rating :

Modern and spacious, with nice shops and places to eat, especially in boarding area. Spotless toilets plus free internet wi-fi access in all areas.

Hong Kong Int'l Airport review by Sasun Vartanyan

14 March 2008   Customer Rating :

An absolutely fantastic airport in every sense. Perfectly efficient, customer friendly, easily navigable; plenty of amenities, from free internet to countless eateries to shopping venues; all in a very roomy, airy, pleasant surrounding. It took me just an hr to go thru the customs, luggage pick up, bus to the city and check in my hotel!

Hong Kong Int'l Airport review by Gary Yiu

2 March 2008   Customer Rating :

From getting off the plane to getting out of the terminal only took 20 minutes. Departure was very efficient. However, my flight was changed to a remote gate and it was my first time taking those apron buses in Chek Lap Kok airport (HKIA). Since it was my first time taking those buses, I was lost for 5 minutes to find a way how to get to those departure gate bus station; signs were poor for this particular service. The new terminal 2 isn't really a terminal, but a big shopping mall with lots of restaurants and just a few rows of check-in counters. The airport is extremely clean. One improvement I would suggest is to put more plants and trees inside the terminal, especially the baggage area!

Hong Kong Int'l Airport review by Richard Walder

25 February 2008   Customer Rating :

Whether incoming or departing, a very efficiently spacious airport, many others could follow the example of. The only problem to me seems that several more airlines now use Terminal Two, but the need to travel back to T1 by two trains seems pointless and a lengthy process, and a long walk to the departure formalities. The shops and restaurants are excellent, but as previous comments, some duty-free shops close very early, as our flight was a 00.45 departure. The ability to check in downtown and not have the baggage on the superfast Airport Express service is an added bonus, but does seem to mean that your luggage seems last up on the conveyor when at your home airport at least to us.

Hong Kong Int'l Airport review by H Seiff-Haron

13 January 2008   Customer Rating :

Transit through HKG on our way to SFO. Since we only had 1.5 hrs of transit time, we had planned to shower and have a bowl of hot noodles before the next gruelling flight. A modern, pleasant and cavernous airport, the enclosed transit security area was small with only two x-ray stands, almost an afterthought. Unfortunately our flight coincided with another arriving plane so the line was snaking out to the lobby area. It took us about 50 minutes just to get through leaving no time to shower and enjoy the airport.

Hong Kong Int'l Airport review by C Cheung

9 January 2008   Customer Rating :

The total time from leaving the plane, immigration, getting my luggage and take on Airport Express just 25mins. It is a very efficient airport.

Hong Kong Int'l Airport review by L Lim

4 January 2008   Customer Rating :

We arrived along with three other flights at roughly the same time which meant mayhem waiting for 45+ minutes to pass through immigration. The attendants did not speed things by opening more immigration gates (about 20% were not manned). Luggage took an additional 25 minutes post immigration which meant over an hour after arrival did we depart the airport. Departure was a similar process however only took around 30 minutes - so half the time for check in and immigration. Plenty of distractions around the airport - wasn't sure if it was more of a shopping mall or an airport and departure timetables need to indicate how far away gates are to ensure one is not late for boarding. Prices are reasonable given it is an airport and the usual suspects of McDonalds etc are available. Generally personnel in the airport are friendly although some shop assistants pushy in terms of sales. (One bottle of cologne means one bottle!) Travelling on train from Kowloon to Lantau very fast and efficient. Station check-in made travel easy with little carry on luggage and not having to drag suitcase on board.

Hong Kong Int'l Airport review by Jon Liu

26 November 2007   Customer Rating :

The Cathay Lounge in the back is not too good - always prefer the front one. Immigration and security done in 10 minutes- due to the new, intelligent E-channel. The signage is excellent, and design of the terminal building is good. Terminal 2 with its 4 museums are fascinating. One small not-too-good thing : walking in the 'spine' of the terminal is too crowded and not properly ventilated.

Hong Kong Int'l Airport review by M Gephart

26 November 2007   Customer Rating :

Fantastic airport. Excellent selection of duty free shops, restaurants offering Western and Eastern tastes, and great coffees. Only suggestion for transiting passengers - don't by duty free liquor on your inbound flights. You have to re-clear security when you deplane in order to get back up to the connecting gates.

Hong Kong Int'l Airport review by Alan Wan

14 November 2007   Customer Rating :

Used Hong Kong airport again recently and it never fails to impress me. From landing on a Lufthansa flight with my mother who requires a wheel chair we were through immigration, baggage collection and arrived at our hotel in central Kowloon via the Airport Express in just over an hour. On our departure with Air New Zealand we used the United Airlines Lounge which was surprisingly good a limited selection of dim sum and other breakfast material was available and loads of booze. But at 7am it was not really a temptation

Hong Kong Int'l Airport review by Franco Iacovella

12 November 2007   Customer Rating :

Chek Lap Kok has the Airport Express that whisks you into Hong Kong and Kowloon within 30 minutes. The airport is spacious, lots of natural lighting and processing time through immigration was excellent - many counters open. Signs were very well indicated. The departure hall is large and spacious and modern.

Hong Kong Int'l Airport review by Bill Atkins

1 November 2007   Customer Rating :

Came in around 6 pm which is a very busy time. HKG can be very variable, but this time lots of immigration desks opened and staff processed us very quickly - had my bags and on the way to the hotel within 15 minutes of landing, but we did come into gate 1 which makes a big difference in walk-time.

Hong Kong Int'l Airport review by Rod Hocking

29 October 2007   Customer Rating :

Recently passed through HKG twice in one week. No problems either way, immigration / customs / security etc are always going to slow you trip down, but with the current world situation this is only to be expected. Most impressed with the check-in service at Kowloon Railway Station, quick/efficient/cheerful, beats carrying bags to the airport any day. The Airport Express is economical and quick (more so if you travel as a pair/couple) and is streets ahead of travelling by taxi/coach. Lounges easy to find, food/drink selection good and finding your gate is no problem. A lot of airports could do worse than copy HKG.

Hong Kong Int'l Airport review by M Liebmann

4 October 2007   Customer Rating :

Getting to and from Hong Kong Airport was easy. I took the shuttle bus outbound and the train inbound. The airport itself seemed to be laid out well and was clean. The business class lounge was easy to find and very welcoming. I think some of the airport authorities in the US could learn something from the airport authority.

Hong Kong Int'l Airport review by S Butt

28 August 2007   Customer Rating :

I am biased because I worked on the New Terminal at Hong Kong, but it has to be the most efficient airport I have used. I find it a pleasure with one exception - the Duty Free shops close too early. Some of them are closed by 10.30pm which considering flights depart up to 1.30am seems to be a bit ridiculous. This must be driven by the demand I suppose. Check in effortless, immigration is efficient, baggage Reclaim is speedy and transportation connections again are as good as any - although I noticed last year that early arrivals have to wait until 6.30am for the Airport Express to start running.

Hong Kong Int'l Airport review by G Kong

29 July 2007   Customer Rating :

It's always a pleasant experience using Hong Kong International Airport. This time I also have the fortune of using the Airport Express train service. The train is fast and the In-Town Check-in Service saves the trouble of dragging luggages around. The train is slightly expensive (compared to the many other options available for travelling to and from the airport), but if you're in a hurry and are willing to pay for that extra, it's really worth the money! I only wish more airports around the world would put in an outstanding train service like Hong Kong!

Hong Kong Int'l Airport review by L Limacher

27 July 2007   Customer Rating :

Hong Kong is an entertaining airport. Our six hour stop over passsed very quickly. Good selection of shopping and dining options. The building is spacious and airy. If you manage to find a seat in the resting lounge sections at the boarding gates you can even catch a free nap or at least put your feet up for a while. The building and toilets are spotless and constantly being cleaned. A real pleasure to transit through.

Hong Kong Int'l Airport review by K Tan

19 July 2007   Customer Rating :

Having flown in and out of Hong Kong many times in the past years, HKIA remains my favourite airport. With the addition of Terminal 2, it offers plenty of dining and shopping choices. As a matter of fact, I often found myself running late for boarding because there is so much to see at the airport. Terminal 2 offers more dining choices than terminal one and prices are better. Please be fore-warn that it may take a long time to walk to boarding gates, so plan your time well.

Hong Kong Int'l Airport review by Erich Koller

27 June 2007   Customer Rating :

In and out of HKG - a brilliant airport concept, shining, clean and exceptionally well maintained. Security is high and slows down the process a bit too much, however they explain you the reason and excuse. Departure gates are well posted and numbers are clearly visible - no need to have A, B or X - what a healthy difference to some other confusing airports. This airport, together with SIN and KUL is definitely first class in South East Asia.

Hong Kong Int'l Airport review by David Thompson

6 June 2007   Customer Rating :

This must rank as one of the best airports in the world, it makes Terminal 3 at Heathrow look like a nissan hut. Hong Kong was airport was very impressive with plenty of space, great views out and so very clean. The check in areas were huge. There were plenty of coffee shops and eating places where ever you were and they were all so reasonably priced, unlike most other airports.

Hong Kong Int'l Airport review by Alan Wan

14 May 2007   Customer Rating :

About the 7th visit through this airport and it puts other airports to shame. Main praise is the amount of space and fantastic eating options, we had dim sum at the airside restaurant and it was as good as what we had been eating downtown Hong Kong. We purchased a tourist MTR/Airport Express card for $250 + $50 returnable deposit that gave us return travel to Hong Kong and 4 days unlimited use on the MTR a good buy.

Hong Kong Int'l Airport review by T Neyrinck

8 May 2007   Customer Rating :

Very nice airport. Bright and airy, nice viewing areas, many shops and restaurants for all tastes and purses. Small minus as regards signposting to find your gate: very long walks if you don't know about the train linking the outer limits of the terminals. Short taxi-times between the gates and the runways. All in all a very nice example of how to build a 21st century airport.

Hong Kong Int'l Airport review by Paul Smith

24 March 2007   Customer Rating :

Fantastic airport. Very clean and modern. Arrivals was very quick. 10 mins to get through passport control and 15 mins for bag collection. Most impressive. Departure areas full of eating places and shops as well as lots of seating areas. Everything is well signed so finding the gate was easy. Airport was spotless. No rubbish on the floor anywhere. A very pleasant experience.

Hong Kong Int'l Airport review by J Liu

28 February 2007   Customer Rating : n/a

After hearing many great comments about HKG, we had sky-high expectations flying in and out. Indeed, the arrivals are very efficient, quick immigration processing, and bags arrived on time. Easy to find the airport express. Departure was not so good. We were tempted by the huge billboards advertising the new "Skyplaza" shopping mall in Terminal 2, "only 3 minutes walk from here." Very deceptive. It's more like a 10 minute walk, and it turned out only 1/2 the stores are open. Signage there is poor and the layout is haphazard and confusing. Then there were the signs saying you could board an automated people mover to get to your gate from Skyplaza. We got to the Terminal 2 security checkpoint only to find it still under construction, so we had another long walk (now a run) back to Terminal 1 and our gate, and we still had to pass through immigration and security. Luckily those went pretty quick so we were able to catch our flight, barely. Advice: don't visit the Skyplaza until all of the construction is finished!

Hong Kong Int'l Airport review by Shirley Jacobs
19 January 2007

We were very impressed with HKIA. The airport was spacious and beautiful. It's very clean, especially the restrooms. There were free interent stations and wifi available (which we have to pay wifi while we were stuck in Chicago). Staff in HKIA were friendly and helpful. I have never experienced to go through immigrations and customs in less than 5 minutes.

Hong Kong Int'l Airport review by Craig Taylor
25 November 2006

Stunning airport. If only they could all be like this one. As some people have said the airport feels very spacious with the high roof and is immaculately clean. On arrival we where pretty knackered but clearing security took no time and the Hotellink bus service desk and octopus card desk where easy to find. The shops on offer in the departure lounge where very impressive, certainly the best ive seen in any airport. I look forward to flying to Chep Lak Kok again.

Hong Kong Int'l Airport review by Stewart McKane
5 November 2006

Returned from Hong Kong on the 2nd/Nov. The airport is spectacular! This was my second trip through HKG, my first was in the middle of the day and much better experience than traveling through late at night. Apart from the food court, almost everything shuts down just that bit too early. Rude staff in some of the shops don't help! Some people have complained of long waits at immigration and check in, can I strongly urge people to make sure they have their exit form ready as this seemed the major cause of delay in the queues around me. To avoid check in nightmares, use the Airport Express check in at Hong Kong or Kowloon MTR station, 100 HK$ for a speedy train might be more than the shuttle bus, but add in the ability to spend an extra day in Hong Kong without worrying about your bags and it's worth every cent! For those worried about privacy, you may be interested to know that the airport is now using RFID tags to track baggage - worked on my flight - none went missing!

Hong Kong Int'l Airport review by Gary Lloyd
2 October 2006

Just arrived back after a round trip LHR-HKG-LHR. What an excellent experience. Great feeling of space. I agree though with comments below about Airport Express. It was a bit harder finding the buses, which were a very quick alternative to reach Central, and not much slower!

Hong Kong Int'l Airport review by Ana Wisdell
13 September 2006

Returned from Hong Kong mid August - first time - wow! Space, efficiency etc. Wish all could be like this!

Hong Kong Int'l Airport review by Makoto Hashimoto
28 August 2006

While many people in this forum tend to think positive with Hong Kong Int'l Airport, I know that it has one serious defect affecting visitors to HK. Indeed the course from deplaning through customs always runs smooth: NO FAULT, but some problem exists in the arrival hall. Most of the arrival passengers should see big persuasive signboards of Airport Express to Kowloon or Central. There is no signboard of City flyer, bus services to those places. If you think the former is faster and more convenient, it's a fallacy. At the end the latter will be the same. For instance, if you stay at Sheraton at Kowloon, it will take 50 minutes by either way . Please remember that Airport Express doesn't take you direct to Sheraton. You have to take an Airport Express Shuttle bus at Kowloon Train Station. City flyer takes you to the entrance of Sheraton without transferring. The most important thing is fares (round trip to Kowloon) : the former is HKD160; the latter is HKD55. Their frequencies are the same (10-20 min. interval). It's not so bad to think again about ground public transportation from Hong Kong Int'l Airport.

Hong Kong Int'l Airport review by Rod Ives
12 August 2006

Lovely big airport but one very bad problem, getting through the Transit Stations to catch connecting flights. With only one x-ray machine and more people looking on and organising the huge crowd's of travellers than checking bags, getting to your next flight can take a long time and become very tiring. From our experience you need at least one and a half hours between connecting flights. Then the immigration counters to leave the Airport must be close to the slowest I have come across, we had six lanes open three plane load's of people and only two lanes open for foreign passport holders.

Hong Kong Int'l Airport review by Alan Wan
20 April 2006

It was my 6th trip arriving and departing from this airport and it is fantastic especially having come from Heathrow. This place is clean, looks great and unlike Heathrow the right balance of space and retail/eating facilities. The best thing is the eating facilities great choice and fantastic quality.

Hong Kong Int'l Airport review by Ian Milligan
15 January 2006

In my view, it's worth going to Asia to experience HKG airport! It is the best airport in the world. Similar to structural design to London Stansted, it is very airy and light and has great facilities. The airline lounges are also very good quality, too. Transport into central Hong Kong is simple, with the airport express train that departs from the arrivals area. A one way trip to Kowloon costs around HKD80. Check- in for your return flight from HKG is also possible with the 'in town' check in at Kowloon.

Hong Kong Int'l Airport review by Dirk Visser
11 December 2005

Recently travelled to Chep Lap Kok (HKIA) several times on an Asian holiday. Like with Cathay Pacific, we were very impressed with this airport. It is spacious, roomy, modern and offers just about everything under the sun. The catering was good, with the local HK cuisine to Western-style restaurants and Starbucks. The impressive part was the main shopping area - had more of the feeling that we were walking in a mall rather than an airport terminal! Signage is clear and not confusing. Immigration, even at peak times, is fast and efficient, with plenty of people helping move the lines and directing you. Luggage retrieval is fast. This was brought up by others before: at security checks, if you put small items in a container for the X-ray machine, you are given a number so that you can collect that basket when you've gone through the check. Very simple idea, yet ingenious. All-in-all a very impressive and amazing airport. Beats Changi and Schiphol by a mile!