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Hong Kong International Airport Passenger Reviews and Customer opinions



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Hong Kong International Airport customer review :  18 November 2011 by I Bird    (Australia)

Rating : 9/10

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Recommended

Fantastic airport, used it 3 times in the last month and have nothing but praise. Clean, tidy and efficient. Distance between check-in and gates can be long so allow plenty of time. Plenty of choices for food, drink and shopping. Had no problems with queuing though security can be excessive at times. Would not hesitate to use again in the future.



Hong Kong International Airport customer review :  11 September 2011 by M Yip   (Hong Kong)

Customer Rating :  1/5

1 Star Rating   

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Definitely share the view that Hong Kong needs to pull its socks up. It is showing its age with facilities like conveyor belts breaking down. This has happened to me twice, on a recent flight from Australia I had to wait an hour for baggage. I agree with another passenger reviewer that they should try to get their management back on standard. What is the use of having another runway to generate more traffic when they could not even manage what they have today.


Hong Kong International Airport customer review :  11 September 2011 by D Tjiand   (Malaysia)

Customer Rating :  3/5

3 Star Rating   

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Been back several times within one year and find signage just as confusing as it was a year ago. It is showing its age and things are getting run down. Shops are starting to charge more than downtown.


Hong Kong International Airport customer review :  8 September 2011 by Allen Coulson   (Gambia)

Customer Rating :  3/5

3 Star Rating   

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Hong Kong T1 arrival from London on BA. We were parked on the apron with the rather surprising announcement that this would make it quicker to get through immigration. Immigration is not fast but not as bad as LHR is for a foreigner. Leaving the hall you are confronted with an overcrowded and confusing mess which is evidence that the terminal which used to be superb is now getting tired. Tried to take the bus to the hotel and the ticket office put me on the wrong bus. Fortunately I know my way around HK - but still from being a cheap option it became disastrously expensive.


Hong Kong International Airport customer review :  2 September 2011 by C Li   (Hong Kong)

Customer Rating :  1/5

1 Star Rating   

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It was one of the best airport but deteriorating management is showing its face, in unclean toilets and fast food outlets in the restricted area. The queues are extremely long when it comes to non-Hong Kong residents. Management is losing its grip and should pull up their socks before petitioning for a third runway. They should improve on what they have.


HONG KONG AIRPORT customer review :  23 August 2011 by R Tan   (Indonesia)

Customer Rating :  5/5

5 Star Rating   

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HKIA is still my favourite airport. Plenty of shops and dining options. The design is open windows that offer views to the airplanes. Transfer and immigration lines can be long though.


HONG KONG AIRPORT customer review :  10 August 2011 by Jean-Marc Moncalvo   (Canada)

Customer Rating :  5/5

5 Star Rating   

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Beautiful architecture, easy link to city, fast check-in, immigration and security procedures, great food and shopping.


HONG KONG AIRPORT customer review :  31 July 2011 by E Sigognac   (France)

Customer Rating :  2/5

2 Star Rating   

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Overall, a well functioning airport, with easy access to train and an airy, well-lit check in area. However, queues at immigration flying in at 11pm were very long with at times no more than 2 officials to process hundreds of passengers! Then, the official I got was incredibly rude, throwing my passport about and barking out hysterically when he couldn't see my immigration form. Flying out, lines were long too but quickly cleared.


HONG KONG AIRPORT customer review :  25 July 2011 by Hangyun Kim   (South Korea)

Customer Rating :  4/5

4 Star Rating   

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A delightful experience at HKG. Clean and bright. Food is delicious and plenty of shops to spend time at. But toilets and carpets were rather dirty, compared to other facilities at the airport. Excluding that, HKG is very nice. Especially the amazing connectivity to Hong Kong city, Macau and Shenzhen.


HONG KONG AIRPORT customer review :  18 July 2011 by H Michaels   (Australia)

Customer Rating :  5/5

5 Star Rating   

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One of the best airports I've been to. Everything was just great. Excellent airport and very welcoming staff. Easy and simple signage and great shops. Definitely a 5 star airport and deserved the 2011 Airport of the Year.


HONG KONG AIRPORT customer review :  6 July 2011 by Dennis Kwok   (Canada)

Customer Rating :  5/5

5 Star Rating   

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CAN-YYZ with Hong Kong stopover. The security checkpoint for onward (connecting) flights was excellent and I was out in about 15 mins. Food choices in the area after the checkpoint is decent (Popeyes, Burger King, Ajisen Ramen, and a Chinese food store) and it showed a list of other food stores that will open there in the future. Cleanliness was great as the airport was spotless. Also as of about this time, they were installing PS3 kiosks at certain parts of the airport.


HONG KONG AIRPORT customer review :  18 June 2011 by C Kan   (USA)

Customer Rating :  5/5

5 Star Rating   

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I have flown in and out of Hong Kong on numerous occasions having lived there for a few years. No complaints about anything. Immigration is usually fast and easy, especially if you carry a Hong Kong ID card. Connections to the city are frequent albeit slightly expensive via the AirTrain. If time is not an issue, take the bus - it is 15-20 mins longer and costs less than half the price of the Air Train. Baggage is efficient and staff are quite helpful. On the few occasions where I could not locate a bag or needed to be moved to another flight because there was a delay or cancellation with my flight, the airport staff were accommodating and helpful. Food and shopping options are numerous. In summary, one of the least stressful airports that I have flown through.


HONG KONG AIRPORT customer review :  9 June 2011 by Jonathan Hui   (Hong Kong)

Customer Rating :  5/5

5 Star Rating   

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Way to the airport is inexpensive and fast, less than 1 hour. Fast check-in desks and staff, clean and bright terminal. Great variety of food and shopping inside and outside restricted area. Local Hong Kong food there, same as the quality as in town, and inexpensive. Fast immigration, local travellers will use all those automatic channels so less people stack in front of passport desks.


HONG KONG AIRPORT customer review :  29 May 2011 by L Liu   (China)

Customer Rating :  2/5

2 Star Rating   

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Terminal Two is a huge and empty shopping mall and does not serve its purpose as some smaller airlines check in there but one must get back to Terminal One. It is as necessary today as is the birds nest stadium in Beijing. Guess in this part of the world no one cares about people's money. What a waste.


HONG KONG AIRPORT customer review :  29 May 2011 by J Broome   (Philippines)

Customer Rating :  5/5

5 Star Rating   

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If you are in-transit and need to get transit area W1 then be warned - if you miss the signs then you are sure to need the help of someone but if your plane parks anywhere other than within 200 meters of W1, then expect a long walk. The travelators (moving walkway) do not take you in the direction you need to go - which is against the flow of passengers disembarking at gates along the route to W1. It really is a long walk from the immigration area to W1 - Please HKG, switch the walkways to help passengers.


HONG KONG AIRPORT customer review :  4 April 2011 by A Johnson   (UK)

Customer Rating :  5/5

5 Star Rating   

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Hong Kong International Airport is probably one of the nicest airports. They have excellent immigration, public transportation system is fantastic. There are wide ranges of shops and restaurants. Also, there is a 4-D cinema inside the airport also. The directions are very clear. The seats and carpets are really nice and neat.


HONG KONG AIRPORT customer review :  4 April 2011 by A McNicol   (Australia)

Customer Rating :  4/5

4 Star Rating   

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Immigration queues in and out of this airport are woeful and let down what is otherwise a great airport.


HONG KONG AIRPORT customer review :  17 March 2011 by J Lee   (Australia)

Customer Rating :  4/5

4 Star Rating   

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Not the cleanest airport I have been to. Things like the carpets, seating and lighting all look a bit rough around the edges. Overall, efficient and very easy to navigate around for a traveller. Public transport connections are superb.


HONG KONG AIRPORT customer review :  19 February 2011 by K Chan   (USA)

Customer Rating :  3/5

3 Star Rating   

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There are a lot of eating, drinking and shopping areas. The transportation system are great, it is easy to connect any where to the city from the airport. The only problem I had on a recent trip was the queuing time for immigration; it took almost an hour to clear the immigration. There were so many people waited on line and only three officers was working, which is unacceptable in an international airport.


HONG KONG AIRPORT customer review :  25 January 2011 by G Calafiore   (Australia)

Customer Rating :  5/5

5 Star Rating   

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Plenty of seating/eating options airside and landside (the coffee shops at the head of check- in aisles A and J are ideal for a quick snack and reasonable priced), and shopping is considerably cheaper than elsewhere. The airport is well laid-out and easy to navigate, clean and I appreciate the space this airport offers. My experiences here are pleasant and stress- free.


HONG KONG AIRPORT customer review :  14 January 2011 by D Vassilakis   (France)

Customer Rating :  5/5

5 Star Rating   

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I had to queue less than 2 minutes for security and passport control, huge option of restaurants both sides and excellent connectivity to the city.


HONG KONG AIRPORT customer review :  10 January 2011 by Chris Newill   (UK)

Customer Rating :  4/5

4 Star Rating   

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This airport has been my favourite since it was built but of late it is being spoiled by inadequate and surly immigration staff. My latest arrival was on 8th January the queue at immigration was quite large (surprising for a Saturday morning), subsequently found to be because there were only 2 desks open per section which is inadequate.


HONG KONG AIRPORT customer review :  7 January 2011 by Paul Harvey   (UK)

Customer Rating :  5/5

5 Star Rating   

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We were in transit at Hong Kong. Upon leaving the arriving plane, all transit passengers were lined up into a long queue to have their boarding cards checked before being given an additional card. One felt slightly that we were being processed rather than being managed. We then went through the usual baggage xray and security checks and all liquids were confiscated even though we had just come off a plane a few metres away and were going back on the same plane in two hours. The airport itself was large, uncrowded and clean, free wifi available everywhere plus a few (not enough) terminals for those without their own computer. Overall it was an acceptable experience.


HONG KONG AIRPORT customer review :  14 December 2010 by A Lanciano   (Australia)

Customer Rating :  5/5

5 Star Rating   

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I found the airport excellent. Easy to follow signage, very efficient staff. The overall layout of the airport excellent, very hard to beat.


HONG KONG AIRPORT customer review :  27 November 2010 by V Bhar   (India)

Customer Rating :  4/5

4 Star Rating   

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Outstanding airport city side and airside. Neat, clean, excellent signage, clean wash rooms, lots of seating/waiting areas, huge array of eating/drinking and shopping options, perfect temperature & humidity, etc. Excellent connectivity to the city via the express train and also a great airport to transit through for onward flights and ferries to Macau and the mainland. The only problem I had on a recent trip (Nov 2010) was the queuing time for immigration; it took almost an hour to clear immigration, which is unacceptable in the modern era. This is the only reason for rating an otherwise outstanding airport as good.


HONG KONG AIRPORT customer review :  29 October 2010 by J De Souza   (Singapore)

Customer Rating :  4/5

4 Star Rating   

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Overall a nice airport but its starting to look a bit rundown on the inside. Great range of shops though!


HONG KONG AIRPORT customer review :  18 October 2010 by M Guillemard   (France)

Customer Rating :  5/5

5 Star Rating   

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Transited to HK from Paris to Taipei and back. This is a very big airport, but it is well designed, and you never feel stressed. It is also outstandingly well organized and managed, and the people from Paris CDG should go there to learn their job. On the way in, due to a mistake in the ticketing, we had to pass passport control get our luggage and re-check. Although passport control was smooth and quick, our luggage were already on the belt! The signs were very clear, no confusion at all. On the way back transit took about 10 minutes altogether. Airport is clean, and clear, with excellent A/C. Plenty of toilets, clean also. Lots of nice duty-free shops, and a sufficient number of seats in the waiting area at the gate.


HONG KONG AIRPORT customer review :  12 October 2010 by E Mabley   (USA)

Customer Rating :  5/5

5 Star Rating   

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We arrived at 10:30pm on a flight from Seoul. Most of the facilities were closed for the night. The terminal was uncrowded and exiting to ground transport was easy. The one weak link in this outstanding airport is signage - it can be a bit confusing at times especially at night after most of the airport staff are off work, especially past the gate area going towards the rail station.


HONG KONG AIRPORT customer review :  11 October 2010 by D Tjian   (Malaysia)

Customer Rating :  3/5

3 Star Rating   

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HKIA must take a leaf from Changi when it comes to signage. It was utterly confusing coming in one late evening, having the plane a distance away. One had to walk a long distance to the train, only to find out that the train just came back several gates down. Other signs are just as bad. It should have a native English speaker read the language. The Chinese are just as bad. Not a good welcome from what claims to be a world city.


HONG KONG AIRPORT customer review :  9 October 2010 by Chris McQuaid   (New Zealand)

Customer Rating :  4/5

4 Star Rating   

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I'm not sure how this airport could be a contender for Airport of the Year. Sure, the service is generally great, and it's very clean and efficient, but half the shops seem to be open only from 9 to 9! Signage could be improved in some areas, as (for example) you get half-way to the coin-operated left-luggage lockers and the signs stop (they're on the bottom level of Terminal 2, at the bus station end of the building). Amongst my six uses I had a late night departure and an early arrival, and just about everything other than the food outlets was closed. However, immigration was quick (first time) but very slow (second and third times in) - baggage on the carousel each time, but considering how long it takes to get from the planes all the way into this area that's not really surprising. Security quick and painless. Overall 4/5, but no more.


HONG KONG AIRPORT customer review :  15 September 2010 by Y Ren   (Australia)

Customer Rating :  1/5

1 Star Rating   

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HKG was the worst airport during my trip. Immigration staff not friendly, long queuing for transit security check. security checking staff rude and tired, definitely need some sleep or another job. Duty free shops are not much better. Compare with SYD, PEK and PVG, HKG is the worst experience I had during last trip.


HONG KONG AIRPORT customer review :  31 August 2010 by David Merritt   (UK)

Customer Rating :  5/5

5 Star Rating   

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From and to LHR with VS. A true 5 star airport. Queues at Immigration were a let down due to low staffing, but friendly and fast when you get to the head of the queue. Great food outlets landside and airside. MTR great, and in Hong Kong itself. Great country with a great airport


HONG KONG AIRPORT customer review :  23 August 2010 by C Li   (Hong Kong)

Customer Rating :  3/5

3 Star Rating   

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Its one airport, two systems - one goes through security first if check in Terminal 1 and in Terminal 2 one goes through immigration before security. Is conusing because Terminal 2 is only good for departures. I flew out of Hong Kong on an airline that uses Terminal 2 and told family to meet me on return from Terminal 2 and found out the hard way it does not apply to arrivals. What a messy arrangement.


HONG KONG AIRPORT customer review :  16 August 2010 by Xavier Codina   (Spain)

Customer Rating :  5/5

5 Star Rating   

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It is an engineering masterpiece and the facilities second to none. Nice shops, good restaurants and everything you can expect is available. I was in transit and took advantage of a 9-hour stopover to get the airport express and travel downtown. In 25 minutes you get right in downtown in a modern and efficient train. Check-in counters are available in Hong Kong station so that you can forget about your luggage and enjoy the ride to the airport. A very nice airport and an awesome experience.



 

 


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